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[art] Your biggest fan~

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Gaile Gray

ArenaNet Communications Manager

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I love that backstory, Dawn. Thanks for sharing that, as well.

Gaile Gray
Communications Manager
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ArenaNet

A little Asura Pencil sketch?

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Super cute!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Animal friend

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Has there been a pet themed CSL? There should be a pet themed CSL.

Oh my gosh — that would be splendid!

I’ll have to think about that, but I can see it being a lot of fun, and a real “food for creative thought” for our great artists!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[art] Your biggest fan~

in Community Creations

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I love it. The mini is a charming addition.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

WvW Poll 6 June: World Linking Schedule [CLOSED]

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A message from the WvW Team,

The next WvW Poll is up!

https://feedback.guildwars2.com

Please share your thoughts and feedback on the poll in this thread!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Charr medalion

in Community Creations

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That is really well done!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Toker Digital Painting

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This is great! That’s really nicely done — it does look like an oil painting.

Oh, and that’s Magic Toker, right?

Anyway, well done!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

[Music] "Spectre of the Marionette"

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I like this a lot. That laughter at the end, quite subtle, is very tasty!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

My Mesmer Cosplay!

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This is so lovely! Thank you for sharing with us, and for your exceptional creativity!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - June 1, 2016

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Bug Fixes

  • Invulnerability granted by using the Crystallized Magic item to trigger a cinematic has been disabled in PvP and WvW.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

PayPal option disappeared (Fixed)

in Bugs: Game, Forum, Website

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Thanks for letting us know. We’re looking into this.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Chat broken

in Guild Wars 2 Discussion

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This seems to be back. I’ve tried checking and unchecking boxes, repping and not repping, and I know I’m choosing the proper channel in the chat line itself. Continue to get “You’re not a member of this channel.”

If anyone remembers other means of fixing this, I’d appreciate an assist.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

GemStore Sale:Where is the GlowingGreen Mask?

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Well, the truth is, we had some issues with all this rampant ley energy lately, and our inventory lists got scrambled. Here’s a heads up that the Ceremonial Plated Outfit will be leaving the store soon, and the Glowing Green Mask will be available at a later date.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ley-Line Research Achievements

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Thank you for the fix!

You bet! Matt said it would be soon, and it was!

For those who missed it:

Update notes state: “The “Defeat the Inquest to prevent them from capturing the Ley-Energy Coalescence” event will now create player-specific versions of the ley-energy items to reduce competition.”

Seems to me that’s problem solved.

Do let us have your feedback on the event now that this has been sorted, ok?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - June 1, 2016

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Bug Fixes

  • The “Defeat the Inquest to prevent them from capturing the Ley-Energy Coalescence” event will now create player-specific versions of the ley-energy items to reduce competition.
  • Fixed a bug that caused multiple gliders to trigger the wrong sound effect under several circumstances.
  • Fixed a bug with the flute instrument that prevented successive presses on a given note key from playing the note for that key, even if subsequent notes would be an entire octave apart from the initial key press.
  • Fixed a bug with musical instruments that caused a short delay for the audio script to play notes when players switched to a new octave.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Player chatter - thank you!

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My pet George will confirm that he and I still are healing as one, even if we’re not actively telling the world about it.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Why "Edge 2.0" isnt a name choice?

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It seems most worthwhile to have a single discussion on the topic of the new name for Tyria’s heroes. Please join this thread to share your insights — they are most welcome!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Game Update Notes - June 1, 2016

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Bug Fixes

  • Miniatures from Living World Season 1 are now available from Black Lion Miniatures Claim Tickets.
  • Fixed an inventory bug in which a scroll bar would show when bags were hidden.
  • Evon Gnashblade has closed one of the gates leading to limited-time Black Lion Weapons Specialists within The Vaults in Lion’s Arch.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Choose a Name for Tyria’s Heroes!

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I was just going to post about this poll, but you guys beat me to it. Thanks for posting, and I hope everyone has fun taking part!

Here’s the poll in English. If you are a German, French, or Spanish speaker, you’ll find the poll is available in each of those languages, as well.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Player chatter - thank you!

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THIS is absolutely awesome! I am so, so, SO happy to see this implemented. I love my Ranger, and I think her shouts are charming, but dear heavenly Dwayna, I have been hearing them far too often. So it appears that I can choose to continue to hear the story lines or the tips — like Trahearne’s “Go for Bram” or “She’s vulnerable!” type of messages in the Mordy fight — but I can elect to not hear “We heal as one!” hundreds of times a day.

~happy dance~

And huge thanks to the Sound Team for making this possible!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - June 1, 2016

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WORLD POLISH

  • Cursed Shore
    • Fixed a bug that would sometimes stall the Path to Arah meta-event before the Pact could secure Shank Anchorage.
    • Shored up Warmaster Chan’s scripting at Meddler’s Summit to prevent a blocker at the beginning of the “Get Warmaster Chan to Shank Anchorage before the troops’ morale breaks” event.
    • Measures were taken to prevent the prototype golem from teleporting during the Path to Arah meta-event.
    • Fixed a bug that caused Magister Izzmek to stay in Gavbeorn’s Landing instead of starting the assault in the Temple of Melandru meta-event.
    • Fixed a bug that caused Pilot Ripsky to count twice on the revival counter in the “See the Pact crash survivors safely to Meddler’s Summit” event.
    • The stall on repeat runs of the “Help Crusader Angaria signal reinforcements for the assault on Arah” event is now fixed.
  • Dredgehaunt Cliffs
    • Fixed a bug that caused the “Retrieve containment crystals from the skritt and return them to Scholar Dane” event to get stuck in preparation.
    • Fixed the markers, unlurks, and event objective text in the “Defeat the stone guardian and its minions” event.
  • Malchor’s Leap
    • Fixed a display issue that caused the Bashing Bauxite Alchemicals meta-event information to incorrectly inform players that NPCs were dead.
  • Tangled Depths
    • Fixed an issue that caused the Against the Chak Gerent meta-event to award the end chest twice per run.
    • Removed a nameless effect from the Gravid Battle Beetle in Tangled Depths.

GENERAL

  • Characters launching to a point using objects like bouncing mushroom or jump pads will now orient to face the direction they’re going.
  • White wolf pups will now summon other white wolves rather than normal wolves for aid.
  • Fixed an issue in which the content guide caused periodic frame hitches for some players while in a squad.
  • Fixed a bug that prevented Ad Infinitum from being added to the Legendary Collector achievement.
  • Fixed a bug that prevented the Ascension from being added to the Legendary Collector achievement.
  • The inactivity timer is no longer impacted by autoloot.
  • Added an option called Disable Player Chatter to the Sound Options tab. Enabling this option will disable all player chatter VO, such as boon and condition gain, mantra and shout lines, reward acquisition commentary, and low-endurance notifications.
  • New parties are becoming interested in ley-line energy.

GUILDS

  • Fixed a bug in which mesmer portals allowed players to enter the arena without passing through the various team coordinators. Players attempting to access the arena using portals will be booted out.
  • Fixed a bug in which players outside the arena saw players within the arena as enemies.
  • Fixed a bug that prevented the Guild Weaponsmith from selling the Guild Speargun.
  • Fixed a bug that locked players in the secret room in the Guild Initiative Headquarters.
  • Fixed a bug that prevented players from interacting with the Assembly Device unless they were standing on top of it.
  • The Aetherium Production Boost items purchased from Akeetha Stonesunder near guild mines now have descriptions.
  • Decorations in the Storage tab of the Guild panel now have descriptions.
  • The Guild Hall Swiftness boon will no longer be applied to players within the arena.

PERSONAL STORY

  • Hearts and Minds
    • Changed the way all fights reset to prevent bugs that occur in repeated attempts.
    • Changed the final phase of Canach’s encounter to guarantee Canach can always give up his shield and Blighted Canach does not remain determined indefinitely.
    • Blighted Eir now uses a teleport skill to reach Garm to revive him.
    • All blighted bosses are now immune to life-steal effects while vulnerable to the Reality Rift.
    • Canach is no longer affected by the Reality Rift when using it against Blighted Canach.
    • Changed how the final Reality Rift activates to ensure it always activates when ready.
  • Fixed the timing of Trahearne’s dialog lines in the “A Light in the Darkness” story step to prevent overlapping in some languages.
  • Removed an incorrect creature description from Inquisitor Dabb in the “Digging Up Answers” story step.

ITEMS

  • The tool tips of the following items have been updated to correctly indicate the food’s day and night effects:
    • Can of Spicy Veggie Chili
    • Fancy Bean Chili
    • Bowl of Zucchini Chili
    • Bowl of Spiced Veggie Chili
    • Bowl of Spicy Veggie Chili
    • Bowl of Fire Veggie Chili

PROFESSION SKILLS
Warrior

  • Scorched Earth: Fixed a bug that caused Cleansing Ire to activate more than once.
  • Head Butt: Fixed a bug that allowed this ability to go on interrupt cooldown after breaking a stun. This ability will now go on full recharge if interrupted.

STRUCTURED PLAYER VS. PLAYER

  • Added a Free Camera view for spectating in PvP Custom Arenas. The default key binding to enter this mode is Ctrl+Shift+F.
  • Added a movement delay to the camera when spectators are following players in PvP Custom Arenas.

WORLD VS. WORLD
General

  • Reduced the nonsiege weapon damage reduction granted by Hardened Gates from 100% to 50%.
  • Reduced the nonsiege weapon damage reduction granted by Hardened Siege from 75% to 50%.
  • Updated the Mist War Summons effect to no longer list that it grants bonus experience, since gaining experience is disabled in WvW.
  • All guild siege-weapon scribe recipes have had their Badge of Tribute cost reduced to 1.
  • Fixed a bug in the Alpine borderlands that caused the “A shipment of supply has arrived from the Edge of the Mists” event to occur for the incorrect team.
  • Guild Upgrade Banners: Dragon, Turtle, and Centaur banners can no longer be picked up while players are transformed.
  • Fixed a bug that caused waypoints or emergency waypoints to be useable by the incorrect team.
  • Fixed a bug that prevented excess Notarized Scrolls of Heroics from refunding Proofs of Heroics.

Eternal Battlegrounds

  • Increased the detection range for towers with the Watchtower upgrade.

Alpine Borderlands

  • The area around the citadel in Alpine borderlands has had the Siege Deployment Blocked area extended so that siege weapons cannot be placed in areas that all players cannot reach.
    • Siege weapons cannot be built as long as the Siege Deployment Blocked effect is applied.
  • Northeast Tower: Lowered the detection range of the Watchtower upgrade. This tower’s range was larger than that of the other towers.

Edge of the Mists

  • The missing Overgrowth team Siege Merchant has found his way back to the airship.

Obsidian Sanctum

  • The spawn locations for the three teams have been moved farther apart. This was done to reduce kill trading and spawn camping.

BLACK LION TRADING COMPANY GEM STORE
New Items and Promotions

  • For a limited time, every Black Lion Chest contains an additional Crystallized Magic item. These can be turned in to Priory or Consortium researchers for a reward. Players can choose which.
  • For a limited time, all super rare Contract items in the Black Lion Chest have three times the chance to drop. Please note: they are still very rare.
  • The new Electromagnetic Ascender toy is available in the Toys category of the Gem Store for 250 gems.
  • The Electromagnetic-Descender Glider is available in the Upgrades category of the Gem Store for 400 gems.

Improvements

  • Players who have an automatic equip effect related to any travel toy will now equip that toy immediately upon landing their glider. Canceling the glider in the air will not activate the travel toy.
  • All musical instruments have undergone audio rework to improve the latency of audio-sample playback.
  • Musical instruments that are tempo locked (Musical Frame Drum, and certain modes of the Musical Lute and Musical Bass Guitar) should now have consistent tempo.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

How to Report Cheaters or Exploiters

in Account & Technical Support

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If you run into a player who you believe is cheating or exploiting the game, you are welcome to report them using the in-game report system. Simply select their character name in chat, then right click, click “Report” and then choose “Botting” from the drop-down menu. (You also may select their character, then right click on their avatar at the top of your screen / “Report” / “Botting.”)

Alternately, you may contact our Customer Support Team via e-mail at the following address: Exploits@Arena.Net. Note: This address is not for general purposes and should be used exclusively to report suspected cheating or exploiting.

Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Weyandt's Revenge pitch black at torches maze

in Bugs: Game, Forum, Website

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me and my gf had an issue with this as well. the torches cast no light at all in the maze, only the glowing orb that you’re supposed to follow around (but only one person can see that).

we both play full screen mode, so that wasn’t the issue.

edit: added a screenie I took just now. you can see the faint purple glow of the torch on the right side that isn’t casting any light.

it gets slightly lighter with light adaptation turned on (which I don’t play with), but the torches still cast no light.

Thanks for sharing that screenshot. Good to know you were playing in full-screen, as I’m often surprised how much lighting changes when I flip between the two modes. I’ll see if a team member can cast an eye (if not some light ) on this subject.

I completed the Wayandt’s Revenge JP last night

I thought I spied a ranger with a small frog on her shoulder, but I thought I was imagining things, since there is (as yet) no frog-themed armor.

Ah I didn’t see you, sorry I missed the chance to say “howdy.” Funny you should say what you did, because I actually was playing with a small Siamese kitty on my shoulder. Franklin is a dedicated gamer, even though I sometimes make him jump when I pound the “jump-you-feckless-Ranger-dang-you!” space bar too hard.

In truth, I probably missed you because I am pretty terrible at JPs so I was very, very focused. I swear, there should be an achievement: “Go Go Rescue Ranger: Res Gaile at the bottom of a JP.” The only problem is, everyone in the game would get it, so why bother?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Weyandt's Revenge pitch black at torches maze

in Bugs: Game, Forum, Website

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I’ve done this JP hundreds of times. The first puzzle section where the glowing orb shows up, you follow the torches to go through the walls that you can walk through to get to the other side, is pitch black. You can’t see anything except for the very entrance area where the orb is. It’s as black as the very last section where you jump on the pillars, waiting for the light to come on to see. I’ve always ran into that first section and just ran the correct path with no issue. Did something change?

Also, I noticed in Diessa, there is a spider nest cave area where a champ is in the back. Near the champ is a small path to the left that is overexposed in contrast and the textures are like glowing silver. The character also takes on this effect. You can see the difference in the lighting from the rest of the cave walls.

I haven’t been to Diessa in a few days, but I completed the Wayandt’s Revenge JP last night and I did not run into the issues you describe. I had some concerns about lighting, but it was system related and I found things were more visible (and lighting was more adjustable) for me if I play in full-screen mode rather than my usual windowed mode. Moving to full-screen wouldn’t address a technical issue, but I wonder if you’ve tried that.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Merchandise Ideas - Open (even if the survey is closed)

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This survey will close today, but I think you have a few more minutes to vote, if you care to do so.

Thanks so much to the thousands of people who took part. Your input is very much appreciated!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Merchandise Ideas - Open (even if the survey is closed)

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Really, you folks are sharing some amazing ideas! I hope you’ve included them within the survey, but don’t worry, I’ll send our partner coordinator a list so she can share it with IAM8BIT.

Keep the ideas coming — we have a few more days for the poll.

Many thanks!

P.S. I would buy that pawprint if it was feline. Looks sorta ursine to me, but it’s great!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Merchandise Ideas - Open (even if the survey is closed)

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Toilet in shape of a mystic forge.

This one made me laugh. I can see the ad: “20% off Guild Wars 2 Plumbing Fixtures!”

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Merchandise Ideas - Open (even if the survey is closed)

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I would not buy any merchandise at all, I did not find this option in the survey sadly. I keep gaming and real life stuff strictly seperated so I never buy any merchandise ever for any game.

There actually is an option for that. It’s called “don’t take the survey at all, broski.” :/

That’s right — the survey is not for you. That’s fine, please feel free to not participate. (Just as forum members should not participate in a thread in which they have no interest, rather than posting “I have no interest.” )

The survey asks “What would you like the opportunity to buy?” This in directed only towards those who potentially are interested in GW2-related merch and might like to have a voice in what we offer in the future.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Merchandise Ideas - Open (even if the survey is closed)

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As Evga pointed out, we have a long-standing thread with merchandise ideas on the forums. I’ve locked it to try to keep the conversation topical and current, but if you want to take a look, it’s on this link.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
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Merchandise Ideas - Open (even if the survey is closed)

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Can’t A-net just use the 77 pages of items that people want in the Gem Shop??? is that what that was it was created for?

Yep, and the Gem Store Suggestion thread was and continues to be very helpful. I guess the idea was to condense and refine player input from that thread into a poll, so it was more focused and offered selected ideas for community members to highlight as something they desire.

Gaile Gray
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(edited by Gaile Gray.6029)

Merchandise Ideas - Open (even if the survey is closed)

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I want that griffon plushie that appeared at the first Wintersday. I remember legit screaming when I first saw it.

This guy? Dear heavenly Dwayna, yes!!!

Attachments:

Gaile Gray
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Merchandise Ideas - Open (even if the survey is closed)

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Think they mean CD + digital as a combined option, in the same way vinyl and digital (i think) was an option. I suspect it wasn’t offered since it easier to convert cds to digital for most people than it is vinyl

Oh, of course they do! Silly me, I thought it meant both were missing.

But perhaps you’re right about why that option is not mentioned.

Gaile Gray
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(edited by Gaile Gray.6029)

Merchandise Ideas - Open (even if the survey is closed)

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i’d like to see a poll on what items players want on the Gem store

I think this is a really interesting idea. Let me talk with the team about doing that sometime in the future. Thanks for the suggestion.

Someone on Reddit suggest a Slothasor Plush. We need a Slothasor Plush badly.

Quaggan plushies, of course! (Unless that already exists. But just about any plushie related to the creatures of GW2 would be nice.)

I was wondering when those two ideas would surface. [/quote]

SLIPPERS!!!!!! I saw this after I did the survey… How can I add this awesome idea.

The idea of charr slippers started (I think) with a comment I made at a fan event back in 2004 or 2005. And darned if a wonderful community member named Purple Llama didn’t make me a personalize set (which I treasure to this day)! The slippers are awesome — so awesome I don’t really wear them I keep going back to the concept as a wonderful idea, and something that would be uniquely GW/GW2.

But having said that, I don’t have a clue how easily they could be mass-produced, nor how much the asking price would need to be.

On the other hand, I confess I still <3 <3 <3 this idea!

Gaile Gray
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Merchandise Ideas - Open (even if the survey is closed)

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i’d like to see a poll on what items players want on the Gem store

I think this is a really interesting idea. Let me talk with the team about doing that sometime in the future. Thanks for the suggestion.

Someone on Reddit suggest a Slothasor Plush. We need a Slothasor Plush badly.

Quaggan plushies, of course! (Unless that already exists. But just about any plushie related to the creatures of GW2 would be nice.)

I was wondering when those two ideas would surface.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
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Merchandise Ideas - Open (even if the survey is closed)

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I’m liking the Charr slippers idea. But if you thought you had surplus inventory issues with just t-shirts, shoes are a whole different ball of wax.

I just thought of car window decals. Imagine the “family” decal being an outline of Destiny’s Edge or whatever we have in HoT. Or just the logo.

Oh man, I would definitely put that “family” decal in my car window — that’s a great idea!

The option for CD and Digital music was not offered.

I believe you’ll find that CD was offered. I looked for it and that’s what I voted for, so I’m nearly 100% certain that was one option.

Gaile Gray
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Merchandise Ideas - Open (even if the survey is closed)

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SV — I love that idea! I thought I remembered socks were mentioned somewhere along the line when we were developing the survey, but alas, I don’t see them. Great suggested addition!

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Merchandise Ideas - Open (even if the survey is closed)

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Lol, my answer was too long…too many ideas for small items.

Totally with you there, Ic. I helped formulate the list, and I think it’s pretty good. However, I confess I could have gone a little nuts, you know:

  • “Guild Wars 2 wine glasses: red, white, champagne, cordials!”
  • “Beach towels and goggles!”
  • “Formalwear!”
  • “Charr slippers!”
  • ….

:D

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Merchandise Ideas - Open (even if the survey is closed)

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Just to be clear. This is real life merchandise, not gemstore offerings.

Yes. Gem Store items are called… Gem Store items.

Merchandise specifically refers to real world items.

I have amended my initial post to make that clearer, in case someone would be confused by the term.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Merchandise Ideas - Open (even if the survey is closed)

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

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Have you participated in our latest survey? It gives you the chance to share your ideas on the type of GW2 merchandise we offer in the future. The survey is about real-world merchandise, like t-shirts or plushies. (We have other threads for Gem Store items.)

Dive in and vote! It only take about 2 minutes, tops.

Feel free to share your thoughts in this thread, as well.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

"I'd really like this..." [Gifting Strangers]

in Players Helping Players

Posted by: Gaile Gray

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[EU] Hello, I love buying Dyes, so I would really appreciate if someone send me some gold/gems so I can buy lots of them

I’m a dye collector, too. Rather than asking for gold or gems, it might be more practical to list a few dyes that you’re looking for and if people have extras they can share with you. I find that working with my guilds, it’s a lot easier to share dyes than to part with currency.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Client Launches But Doesn't Run

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

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This thread was inadvertently locked, but we’re reopening it because the processes outlined here are and continue to be helpful to players.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Interface is way too small

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Please don’t bump threads that are a year old.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Bug] [Exploit]Auric basin chests

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

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This topic is addressed in a merged thread in the HoT Sub-forum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Suspended for AFK farming

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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First, this should not be in GW2 Discussion, but in Support Issues. We’ll move it there.

Second, we use two terms:

  • Account termination, which means a permanent closure of the account.
  • Account suspension, which is a temporary “time out” or a few hours or days.

If you have questions about the suspension or termination of your account, you are more than welcome to contact Customer Support with your questions. This forum is not the space to discuss actions on individual accounts. If an error was made, it will be reversed. If no error was made, the decision will be upheld.

You may be interested to know that forum claims of errors or “false positives” have been disproved many, many times. Accurately judging an individual player’s situation based on what they post in the forums simply isn’t possible, because none of us has access to the account records and we’re only seeing one person’s perspective on the situation.

Please contact support with questions.
Please do not use the forums to protest GM decisions, as the rules clearly prohibit such discussions and, again, it’s not possible to have an informed decision about the topic.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

"I'd really like this..." [Gifting Strangers]

in Players Helping Players

Posted by: Gaile Gray

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A reminder: This is a great initiative, and it seems to be going well. However, as mentioned some weeks ago, such a thread can be, indeed has been, over-used by some participants. While this is a community initiative that we do not intend to oversee in a major sense, issues have arisen and reports have been submitted in relation to such “over-asking” and those concerns seem legitimate in light of the intentions of the thread.

Please show the good manners that would make your mother proud and allow more players to benefit from the generosity of others by posting only a single request.

Also, as requested by the OP, please edit your post to indicate that your request has been partially or fully fulfilled.

Lastly, a “thank you” to the gift giver(s) in your request or in this thread later is always in good taste.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Community Showcase Live Archives

in Community Creations

Posted by: Gaile Gray

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May 2016 Episode

Here is the list of artists featured on this show:

  • Corvus
  • Michael Hester
  • nora
  • Geekfox
  • Selana Firestone
  • Boshysboshandstuff
  • pastelmordrempup
  • Off the Rails Cosplay
  • Zellk
  • Nightrend
  • Hahnchen
  • Paraphernalia
  • gw2tokyo
  • Wanna Kudzu
  • Bootleg Lisa Frank
  • The Designs
  • nuclearkielbasa
  • Primescore
  • John H
  • Nán
  • astin-the-silent
  • dona-vajgand
  • Official Trahearne
  • Asura News Network
  • Delston
  • commandertwigs
  • ghostyreader
  • NefyFeiri
  • Shiaya-costumes
  • hunasdrawings
  • idrawtoomuch-gw2
  • kialeinchen
  • Marschire
  • readytoroargw2

Thank you to everyone who shares their creations here on the forums or on our Tumblr page.

I wanted to add that I really like being able to record the episodes for two reasons:

  1. We can include more dev guests, like Cameron Rich (this month) and Peter Fries (who guested on the January episode).
  2. I can hang out with you in Twitch chat, which is a ton of fun!

Next Show: Wednesday, June 22 — Noon Pacific time.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - May 17, 2016

in Game Release Notes

Posted by: Gaile Gray

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Bug Fix

  • Fixed a bug with the vendor value of Cow Pies.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

A Note about the Next Raid Wing

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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We want to give you a heads up about our next planned raids release: In the first event of the raid wing, some members of your squad (most likely half, or 5 out of 10) will need to have the Ley Line Gliding mastery trained in order for the team to succeed. For the final encounter, all members will need to have Ley Line Gliding.

So as you’re getting your masteries and deciding which line to pursue, give a special look at the Gliding Mastery and try to max that out, so you can be one of the cool kids on the team.

Stayed tuned in the coming weeks for more info on the planned release date.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Hero’s Choice Chests

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

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Gaile Gray

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Update: Hero’s Choice Chests are now enabled!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

64-Bit Client Beta FAQ

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Hey all,

Now that the 64-bit client it out of beta, we have a new FAQ up now. Find it here.

If you have questions, please post in the new thread on the subject.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)