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LS2 - Dragon's Reach 2, a forced wrong choice

in Living World

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You guys make a good point. Doing him in isn’t an option. But seriously, a swift kick in the pants? I’ll volunteer!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

LS2 - Dragon's Reach 2, a forced wrong choice

in Living World

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darkwarrior — just want to say I had exactly the same feeling about that episode. I was ticked that I had to let Phlunt get away with his greedy, selfish nonsense, and I — like Taimi (whom I love) — wanted to instead give him a swift kick in the pants.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Community Showcase Live Archives

in Community Creations

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Today’s show was the first we’ve pre-recorded. We wanted to try this out because pre-recording allows Lizzie and me to be in Twitch chat with the viewers, talking about the art and having fun with our players. Let us know what you think about the format. While we’re not presenting the content in real-time, we really enjoyed the live-ness of the interaction!

Next Show: Wednesday, May 18 — Noon Pacific time.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Log-In Error 4:1022:8061:393

in Bugs: Game, Forum, Website

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This issue crept up again last night, but as of about 7:00 AM this morning (Pacific time, Saturday) it has been resolved. The Server Team is keeping a close eye on this situation. Thanks for your patience and information!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Log-In Error 4:1022:8061:393

in Bugs: Game, Forum, Website

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Masakari — could you please check again? SMS should be enabled and operating properly. I’d really appreciate your confirmation on that, if you would be so kind.

Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Log-In Error 4:1022:8061:393

in Bugs: Game, Forum, Website

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We wanted to let you know that we are aware that a few players are experiencing log-in issues. The Error Code involved is 4:1022:8061:393 and players in both North America and Europe have reported this issue.

This matter is under investigation and will be addressed as quickly as possible.

Edit: I change “some” to “a few” because it appears a very small number are impacted. The focus on fixing this remains a priority, however.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Upcoming changes in Spring Quarterly Update

in Guild Wars 2 Discussion

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I was directed to this thread for information about the changes to the desert borderlands. I am not finding much information. Idk why I was directed here…

I think you were referred here because of these statements and a link to a thread that may be of interest to you, as well:

Two weeks ago we polled the WvW community about Desert versus Alpine borderlands. The majority of players asked us to bring Alpine back. We’ll do that. It actually takes quite a bit of time to dust off old content and bring it up to the current game state, so it won’t happen in time for the quarterly release. Instead we’ll launch the quarterly update with improvements to Desert, use that as an opportunity to get the community’s feedback on those changes, then we’ll swap to Alpine when it’s ready. Changing borderlands maps like this will disrupt matches in progress, but we think that making changes on live servers, where everyone can test, is worth the cost.

I wanted to give this early heads-up about these areas. You already know quite a bit more about the things we’re working on for the April Quarterly Update, but I’ll stop here for now. I think our jobs are to delight you with what we ship, not with big talk or big promises. So hang tight. Release day will be here soon enough.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Base game Toggle Glider Option please?

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….the bloomin’ glider….

Flower-shaped-fried-onion-dish glider confirmed!

Aye, right. Because that is going to happen.

Although… hmmm… food-related gliders? Who doesn’t want to soar over Tangled Depths in a glider shaped like a pulled pork sandwich or a platter of eggs benedict? ~lol~

Or maybe a condiment glider.

A glider shaped like a packet of salt.

Ok, I snorted.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Base game Toggle Glider Option please?

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….the bloomin’ glider….

Flower-shaped-fried-onion-dish glider confirmed!

Aye, right. Because that is going to happen.

Although… hmmm… food-related gliders? Who doesn’t want to soar over Tangled Depths in a glider shaped like a pulled pork sandwich or a platter of eggs benedict? ~lol~

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Base game Toggle Glider Option please?

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I was in that very map last night, and as lightly and quickly as I tapped the jump bar, my glider did deploy. I got a message about this — may in fact have been from the OP in this thread — and I suggested a discussion here on the forums.

Our situation may be our keyboards, where they can’t distinguish a quick tap from a holding tap. But I can confirm that for some of us, at least, the bloomin’ glider can result in our untimely deaths!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

When you change Desert borders?

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Get information about the Spring update here. If you still have questions, you may add them to that thread.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Are you a punster? Join in!

in Community Creations

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Just got a message in the game, and I love the pun they shared.

Why not post your best jokes and puns here? Maybe Lizzie and I can include a few in our monthly Community Showcase Live!

Thanks for sharing!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Upcoming changes in Spring Quarterly Update

in Guild Wars 2 Discussion

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I’ve noticed a few threads popping up asking questions that are answered in Mo’s initial post. I want to highlight this thread to make sure that forum members are up to date on the current news.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - April 1, 2016

in Game Release Notes

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Bug Fixes:

  • Fixed a bug that prevented players who had previously earned Super weapon skins from earning progress in the new Super Adventure weapon collections.
  • Fixed a bug that caused the wrong music to play in World 1, Zone 2 of Super Adventure Box.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Finally! Fortran support!

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That Fortran reference was one of my two faves. The other:

  • Due to the chaotic nature of magic, bloodstone dust no longer stacks.

Even knowing it was a joke, I mentally cried “aaaaiiiiyeeeeeee” when I saw it.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Share your April Fools patch notes

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Can not tell if joking or serious -.-

Ditto . . .

I’m reading tongue-in-cheek. If this is serious, I’ll have to moderate my own comment.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Share your April Fools patch notes

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I think most players do not appreciate how threads like this (and Anet’s) disrupt the forum goer’s experience, especially those who participate heavily in arguments with other players. We come here for a specific reason and cannot abide time spent on anything remotely fun or jovial.

In the future, they should try and make sure that these threads are only seen by non-forum-pvpers by disabling visibility specifically in those instances and for those players where it may interfere with ongoing 1000+ post back and forth arguments, most importantly those kept alive by 3 or fewer players.

This should be easy enough to do as we all know that programmers (and by extension, forum representatives) can do anything perfectly with a few hours notice – they simply choose not to due to their pure hatred of anything fun or game affirming.

My gosh, you’re right! We’ll get right on that. Change coming in… 3, 2, 1 hour…

(In the spirit of the day, btw. Just in case someone take you, or me, seriously. )

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Bug] Party Member Nameplate

in Bugs: Game, Forum, Website

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I will ask about this one. Sorry we didn’t see it earlier.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - April 1, 2016 Part 2

in Game Release Notes

Posted by: Gaile Gray

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General

  • Fully customizable UI has been added, with scripting support for Ada, COBOL, and Fortran.
  • All fine and masterwork gear now comes in blister packs. Blister packs must be triple-clicked to open and have a chance to inflict bleeding.
  • All food items can now spoil. Spoilage rates are determined by the ingredients in the recipe.
  • Fixed a bug that prevented players from entering Super Adventure Box on live servers.
  • Due to the chaotic nature of magic, bloodstone dust no longer stacks.

World vs. World

  • Added the new Siege Reactivator trick, which reactivates siege equipment that has been disabled via the Siege Disabler trick.
  • Added the Super Siege Disabler trick, which prevents reactivation via the Siege Reactivator trick.

Structured Player vs. Player

  • Increased the size of all PvP badges while not in PvP.
  • Added retaliation to all target golems.

Fractals

  • In order to streamline the experience of Fractals of the Mists, every fractal has been replaced with Swampland.
  • Removed all terrain and environment assets from the Mossman encounter. Players will now engage the Mossman in a featureless, gray, circular room, and this is why we can’t have nice things.
  • Fixed a bug that allowed ascended boxes to drop from fractal daily chests.

Mystic Forge

  • Added toilet-flushing sound effect on use of the Mystic Forge.

Dungeons

  • All dungeons now penalize failure and have been darkened based on their difficulty. Dying in lighter dungeons will delete items or currency, but dying in the darkest ones will delete your character.

Profession Skills

Elementalist

  • Removed fire attunement.
  • Added dual keyboard support to better support proper elementalist key binding.

Dragonhunter

  • Now deals 50% bonus damage to dragons and their minions.
  • Aegis now ends after 5 attacks instead of 1 attack.

Scrapper

  • Now gains bonus items when salvaging.
  • Elixir X now uses a random skill from all skills, including monster skills.

Chronomancer

  • Fixed an exploit that allowed chronomancers to go back in time and kill their opponents in PvP before the match began.
  • Portal’s recharge has been removed, and the colors of the effects have been changed to blue and orange.

Necromancer

  • Death shroud can now only be activated from the downed state.
  • Scepter autoattacks now apply fear.

Revenant

  • Coalescence of Ruin: Increased damage, range, number of targets, and area of effect while in WvW.
  • Added a Kilroy Stonekin legend. All skills cause you to run at the closest enemy and scream “KILROY STONEKIN!”

Thief

  • Stealth no longer ends when you attack.
  • Steal now transfers ownership of a random weapon from your opponent to you.

Berserker

  • Fixed a bug that allowed warriors to get kills in Ranked PvP.
  • Hundred Blades: This skill’s number of attacks has been increased to 100 to properly match its name.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Refund policy is offensive

in Guild Wars 2 Discussion

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Please please discuss your individual situation with the Customer Support Team. This is not a matter that can be succinctly and accurately portrayed, it’s not a one-size-fits-all situation. CS will look at your personal situation and will let you know how they can help you.

Again, Customer Support will do their level best to help you, but you need to discuss with them. There’s no value in making this a forum discussion, because there are too many variables to make sweeping statements.

Thanks for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

April CSL: Wednesday, April 13 -- Noon Pacific

in Community Creations

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Stop on by and see all the crazy-good art created by the GW2 community. Maybe even see your own piece featured!

We’ll be trying out a few new things with the show this month and we may have a special guest, too!

As always, please keep in mind that we make selections early each month to prep for the show. I’m mostly done curating for the April show, but that show will include selections from the forums and our Tumblr page dated back to early in the year, even one from 2014! So clearly, it’s never too early or too late to submit. When you do, watch CSL each month to see if your art is featured or just to enjoy what our amazing community creates!

Please join Lizzie and me on Wednesday, April 13th, at Noon Pacific. We look forward to seeing you!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

GW has always been a inspiration on my art

in Community Creations

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These are simply wonderful! Thank you for sharing.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

FB Group with 14k members has been remade!

in Community Creations

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I hope you are able to rebuild your community. Thanks for letting everyone know you’re doing that.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Art Things

in Community Creations

Posted by: Gaile Gray

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Nicely done, Katnaxel!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

GW2 machinima?

in Community Creations

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Sounds like a fun project! We look forward to seeing what you create.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Bug: "Super Adventure" Collection Not Working

in Bugs: Game, Forum, Website

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This will be fixed in a hotfix as soon as possible. If I had to guess, I’d say tomorrow, as I believe it’s already into testing and release scheduling.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

SAB is back! [Merged]

in Guild Wars 2 Discussion

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lol, ok so the patch notes saying the festival is back thru the 19th, is that true or April Fools day and its only open for a day?

After seeing this on the forum for years but missing it the first time around, very excited to see this. +1.

It will be back until April 19th. That is no joke!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

SAB is back! [Merged]

in Guild Wars 2 Discussion

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SAB is back. It’s Super Adventure Festival time! Check your in-game mail and head to Rata Sum to take part!

Enjoy.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Free unlocks for LWs3?

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“If you own the expansion, you’ll be able to simply log in to the game to gain free access to upcoming Living World releases!”

https://heartofthorns.guildwars2.com/game/maguuma

Thank you. I was just going to post that when I saw that you had.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Feedback] New Legendary Bow [merged]

in Guild Wars 2 Discussion

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Gaile Gray

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We have several threads with comments about the new Legendary Shortbow: Chuka and Champawat. Seems a good idea to get everyone’s thoughts together, so please use this thread to share your impressions.

Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Moderator)

Game Update Notes - March 22, 2016

in Game Release Notes

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Bug Fixes:

  • Salvation Pass—Oil kegs will now properly be destroyed if players are still carrying them at the end of the “Protect the caged prisoners” event.
  • Fixed a bug that would allow players who used an airship pass in Gendarran Fields to attack NPCs.
  • Fixed an issue in which the guild treasury would not load.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Friday Match Resets Starting March 25th

in WvW

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Please follow the second thread in this post ( link ) for a timely update on times.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Reset broke WvW, "undergoing maintenance"

in WvW

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It’s not “broken.” It’s under maintenance while times are being adjusted.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Reset broke WvW, "undergoing maintenance"

in WvW

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Here’s where to go for information (as posted above:)

https://forum-en.gw2archive.eu/forum/game/wuv/Friday-Match-Resets-Starting-March-25th/first#post6054909

You’ll find dates and times of the update process within that thread. Please read the second post, and follow the third post for information on the NA reset, when that is processed.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Captain's Airship Pass Issue

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Please understand: This is a temporary measure that was taken in order to allow the team to address a critical matter. Correcting the issue is being given immediate attention and it is well on the way towards being corrected. This is not a long-term situation, and we will have the pass back and working as intended as soon as possible.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Captain's Airship Pass Issue

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Gaile Gray

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You all heard the constant hissing of the steam and never did anything about it. Lazy engineers.

Hey now, there’s an awful lot of engi love in this community. Better watch your words.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Captain's Airship Pass Issue

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Seriously. We thought duct tape would amend the issue, but it seems to require a little heftier fix after all.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Captain's Airship Pass Issue

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An issue has arisen with the Captain’s Airship Pass. Its use has temporarily been disabled and sale of the pass has been halted in order to correct the problem.

Thanks for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Game Update Notes - March 22, 2016

in Game Release Notes

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Bug Fixes:

  • Fixed a bug in which players could not use a waypoint after falling to their death in jungle maps.
  • Fixed some issues with object markers not behaving properly.
  • Fixed an issue that would sometimes cause Slothasor to move erratically.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gamecards

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The reason we offer gem cards is that a lot of players asked for them. Gem cards make gifting a game or an item easier, and they work very well for folks who do not have or do not wish to use a credit card. They’re also nice for people who would rather not make on-line purchases, because they can buy the game and gems in a store, instead of on-line.

It’s nice to have options, I think. That’s why our billing providers occasionally adds a new method of payment, such as a new type of credit card.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Braham's helmet, beard problem as a Norn

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It’s ok to discuss here, but you may want to add your concern (or read through) the thread that we have over in the Bug Sub-Forum where players share art issues.

Here’s the link.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Very addicted! Yet.. very newbie.

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Hey, welcome to the game! I hope you have many years of fun in Tyria!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

The Most Outdated Profession

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I miss my Ritualist. Oh wait, different definition of “outdated.”

Gaile Gray
Communications Manager
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ArenaNet

Took away the hidden dailies why?

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It was a bug. The team fixed it. Whether someone preferred doing starter content on their Level 80 char or not, it wasn’t intended that the dailies be any more pick-and-choose than the standard listing. Therefore, the bug was corrected.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Comments about Communications

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No matter the content, the series of links, or the fervor, in the end this thread has been transformed into a “We demand an answer” theme.

  • I have relayed the concerns.
  • I have asked the questions.
  • If and when I get information on the subjects at hand, I will update on the forums. Response will not be in a thread about communications, but in a new or existing thread related to a particular subject. As I did with the thread about bunny ears, for instance, or the thread about TP clean-up, or missing miniatures, or lighting issues, or many other recent examples.

With the unfortunate change of tone this thread has taken, the moderation team has recommended to me that we lock this thread. Noting that some of the recent comments have been quite unpleasant and the general tone is no longer constructive, I agree that’s best. We fully understand that players want more information. Many of us keep that in the forefront of our minds on a daily, even hourly, basis and we will share information and updates when we are able to do so.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Old (Invalid) TP Order Clean-up

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The most recent clean-up is now complete!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

NPE Feedback [Merged] - Please read 1st post

in Guild Wars 2 Discussion

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As someone remarked a month ago, before this thread was necro’d again : The NPE went live over a year ago. As someone else remarked, many of the early complaints were addressed, and improvements have been made.

This thread is no longer relevant and we’ll close it.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Support to the Belgian people

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Thank you all for your thoughtful comments.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Comments about Communications

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If you’ve read Colin’s comment, I was referring to the “options for players to choose from.”

I’m not saying this can be done, or will be done, only that the request is known.

Hope that helps!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Comments about Communications

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Visuals – I honestly didn’t know that Colin had said something about visuals. I’m not being rude, but can you link me to a post? I’d like to follow up and get that information, but it would be marvelous if I had a post or a blog entry where those statements were made. Makes it “fast and easy” to then pursue an answer.

It’s been linked in this thread a few times, it’s been linked in the Visual nerf thread a few times, and it’s been linked in Just a flesh wound’s Reddit thread. I have it bookmarked.

Here it is.

Hi Gaile, any news on the visuals question..?

I have followed up, but I don’t have any information yet. Remember that, as Mike O’Brien reiterated recently, we’re are not going to be making a lot of predictive statements. Nor do we want to give dates. Now, I notice that that sort of was a predictive statement made a few weeks ago. But what I’m saying is that while I’ll see if there’s more information to share, this may be a situation where, if changes are made, they roll out without prior announcement.

I guess at this time the most I could say is that this is a known request.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet