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Guild Wars 10th Anniversary Contest!

in Guild Wars 2 Discussion

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ArenaNet Communications Manager

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Yours is the first report of any issues, Phoebe. Can you please PM me with the addresses you are trying to use? I then can discuss with Ramon, who was instrumental in setting this up and whose technical expertise in Survey Monkey exceeds my own. Ramon is away for the weekend now, given that it’s past dinner time in Europe, but he and I can converse on Monday and try to figure out why you’re having difficulties.

The contest runs through Tuesday night, and there’s no advantage to entering sooner, nor disadvantage to entering later, so I feel sure we’ll be able to figure this out in time for you to participate.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Wars 10th Anniversary Contest!

in News and Announcements

Posted by: Gaile Gray

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Gaile Gray

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No Peter, I’m terribly sorry, but you cannot enter. This is for our players, fans, followers of the game.

~ insert mutter about “rascally team members” here ~

:D

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gamescom

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Yes, we will be at Games Convention in Cologne. No additional details are available yet, but we’re looking forward to it!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Wars 10th Anniversary Contest!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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So excited! Brought back quite a few memories answering those questions. Thanks Gaile!

Loved putting this together. I’m the biggest fan of our games, I swear, I get all sentimental at the drop of a hat. Well, a Guild Wars hat, anyway.

April 28th also happens to be my 42nd Anniversary… Both Hubby and I play GW2… Does this mean we get extra points?

Oh shucks, I don’t think there’s any way to do that. However, may I send major, major hugs to both of you? (My husband and I have been playing GW and GW2 together for about 13 years now!)

<3 <3 <3

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Wars 10th Anniversary Contest!

in Guild Wars 2 Discussion

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Gaile Gray

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I’d love to see some of the answers that people gave to their fondest memory. Copy paste them here!

Oh, you can be sure I’m going to use those! I am not sure right now if I’ll mention display names when sharing, but the sentiments expressed will be shared with the entire ArenaNet Team and we will share some of them in the forums, as well.

I really am looking forward to what players have to say. I <3 the entire 10th Anniversary buzz!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Wars 10th Anniversary Contest!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

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Questions about regional/national eligibility have arisen in the past, so we have included an article in our Knowledge Base to address such questions: https://help.guildwars2.com/entries/28147436-Contests-and-Tournaments

It would be wonderful to be able to offer this contest is all areas of the world, but unfortunately, as explained, that simply is not something that we are able to do.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Guild Wars 10th Anniversary Contest!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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10th Anniversary Sweepstakes
Official Rules

*NO PURCHASE NECESSARY. *Open to registered forum users, 18 or older, who are legal residents of the fifty (50) United States (including District of Columbia), Canada (excluding Quebec) and Austria, Belgium, Bulgaria, Croatia, Cyprus , Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom. Employees, agents, officers & directors of ArenaNet, LLC (“Sponsor”), its parent, subsidiaries, affiliates & advertising & promotion agencies (collectively, “Released Parties”) & members of their immediate family (spouse, parent, children, siblings & their respective spouses, regardless of where they reside) & persons living in the same household, whether or not related, are not eligible. Void where prohibited. Subject to all applicable federal, state & local laws.

*HOW TO ENTER: *Beginning at 12:01 a.m. Pacific Time (“PT”) on April 24, 2015 & ending at 11:59 p.m. PT on April 28, 2015, (7:01 a.m. UTC on April 24, 2015 and 6:59 a.m. UTC on April 29, 2015) (“Sweepstakes Period”), to enter, follow the link within the “10^th^ Anniversary Contest” post on the Guild Wars 2 Forum and submit your answers to the ten (10) questions posted (“Questions”). Submission must include a valid e-mail address to facilitate winner notification. In order for your entry to be eligible, you must answer all Questions correctly, as determined by Sponsor, in its sole discretion. Entries must be submitted by 11:59 p.m. PT on May 1, 2015. Entries generated by script, macro or other automated means or by any means which subvert the entry process are void. Limit one (1) entry per person. Multiple entries will be void. Entries become the sole property of Sponsor.

*ENTRY REQUIREMENTS: *Entry must be entrant’s own work product & not be offensive or inappropriate, as determined by Sponsor in its sole discretion. Sponsor reserves the right to disqualify any entry that it determines, in its sole discretion, is not in compliance with these Official Rules.

RANDOM DRAWING: Potential winners will be selected in a random drawing on or about May 8, 2015* *from among all eligible entries received. Odds of winning depend on the number of eligible entries received.

*WINNER NOTIFICATION: *Potential winners will be notified via e-mail from an ArenaNet staff member to the winner’s forum account & will have 72 hours from notification to respond to Sponsor. The failure to respond to such notification or a potential winner’s noncompliance with these Official Rules may result in disqualification, & at Sponsor’s sole discretion, prize may be awarded to an alternate winner.

PRIZES (10): Each winner will receive a piece of Guild Wars swag such as a t-shirt or pin, not to exceed US$25 each. Maximum Total Approximate Retail Value of all prizes: US$250. Prizes are awarded “as is” with no warranty or guarantee, either express or implied. Winners are responsible for all federal, state & local taxes as well as any other costs and expenses associated with prize acceptance and use not specified herein as being provided. Winners may not substitute, assign or transfer prize, but Sponsor reserves the right, at its sole discretion, to substitute prize (or portion thereof) with one of comparable or greater value. All prize details are at Sponsor’s sole discretion. Limit one (1) prize per person/Forum Account /email address.

GRANT OF RIGHTS: By submitting an entry, each entrant grants to Sponsor and its licensees, successors and assigns an irrevocable, perpetual, unlimited, royalty-free, fully paid-up license to reproduce, distribute, display, exhibit, exploit, perform, edit, create derivatives of, & otherwise use the entry & all elements of such entry, together with any other material, and the name, user name, city & state of residence, voice, image and/or likeness of entrant, in any & all media now known or hereafter devised, in any manner, in whole or in part, worldwide, without compensation or notification to, or permission from, entrant or any third party, for any purpose whatsoever, including without limitation, for purposes of advertising or trade.

GENERAL CONDITIONS: By participating, each entrant agrees: (a) to abide by these Official Rules & decisions of Sponsor & judges, which shall be final & binding in all respects relating to this Sweepstakes; and (b) to release, discharge & hold harmless Released Parties from any & all injuries, liability, losses & damages of any kind to persons, including death, or property resulting, in whole or in part, directly or indirectly, from entrant’s participation in the Sweepstakes or the acceptance or use of a prize. Released Parties are not responsible for (i) lost, late, incomplete, damaged, inaccurate, stolen, delayed, misdirected, undelivered or garbled entries; (ii) lost, interrupted or unavailable network, server, Internet Service Provider (ISP), website, or other connections, availability or accessibility or miscommunications; (iii) failed computer, satellite, telephone or cable transmissions, lines, or technical failure; (iv) jumbled, scrambled, delayed, or misdirected transmissions or computer hardware or software malfunctions, failures or difficulties; (v) other errors or difficulties of any kind, whether human, mechanical, electronic, computer, network, typographical, printing or otherwise, relating to or in connection with the sweepstakes, including, without limitation, errors or difficulties which may occur in connection with the administration of the sweepstakes, the processing of entries, the announcement of the prizes or in any sweepstakes-related materials; (vi) any incorrect or inaccurate information, whether caused by users, tampering, hacking, or by any equipment or programming associated with or utilized in the sweepstakes; or (vii) injury or damage to any person’s computer related to or resulting from participating in this sweepstakes. Persons who tamper with or abuse any aspect of the sweepstakes or the Guerlain Page, who act in an unsportsmanlike or disruptive manner or who are in violation of these Official Rules, as solely determined by Sponsor, will be disqualified & all associated entries will be void. Should any portion of the sweepstakes be, in Sponsor’s sole opinion, compromised by virus, worms, bugs, non-authorized human intervention or other causes which, in the sole opinion of the Sponsor, corrupt or impair the administration, security, fairness or proper play, or submission of entries, Sponsor reserves the right at its sole discretion to suspend, modify or terminate the sweepstakes & if terminated, at its discretion, select winners at random from all eligible, non-suspect entries received prior to action taken or as otherwise deemed fair & appropriate by Sponsor.

WINNERS LIST: Winners list will be posted on the forum following the end of the sweepstakes. Sponsor: ArenaNet, LLC, 3180 139th Ave SE, 5th Floor, Bellevue, WA 98005.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Guild Wars 10th Anniversary Contest!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Guild Wars was released on April 28, 2005. In celebration of this milestone, we’re offering a contest: 10 questions for the 10th Anniversary, with, you guessed it, 10 winners!

Prizes? Of course! We have some tasty Guild Wars swag we’ll be sending off to the winners, each of whom will be randomly selected from those who answer all 10 questions correctly.

Head over to our contest page here and take your best shot at the answers to questions based on Guild Wars history, from characters to geography, good guys to bad.

We’ll post the legal stuff (rules, eligibility info, etc.) in a forum post immediately below this invitation.

Now, don’t waste a minute! The contest ends at 11:59 PM Pacific Time on April 28, 2015!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Guild Wars 10th Anniversary Contest!

in News and Announcements

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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10th Anniversary Sweepstakes
Official Rules

NO PURCHASE NECESSARY. Open to registered forum users, 18 or older, who are legal residents of the fifty (50) United States (including District of Columbia), Canada (excluding Quebec) and Austria, Belgium, Bulgaria, Croatia, Cyprus , Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom. Employees, agents, officers & directors of ArenaNet, LLC (“Sponsor”), its parent, subsidiaries, affiliates & advertising & promotion agencies (collectively, “Released Parties”) & members of their immediate family (spouse, parent, children, siblings & their respective spouses, regardless of where they reside) & persons living in the same household, whether or not related, are not eligible. Void where prohibited. Subject to all applicable federal, state & local laws.

HOW TO ENTER: Beginning at 12:01 a.m. Pacific Time (“PT”) on April 24, 2015 & ending at 11:59 p.m. PT on April 28, 2015, (7:01 a.m. UTC on April 24, 2015 and 6:59 a.m. UTC on April 29, 2015) (“Sweepstakes Period”), to enter, follow the link within the “10^th^ Anniversary Contest” post on the Guild Wars 2 Forum and submit your answers to the ten (10) questions posted (“Questions”). Submission must include a valid e-mail address to facilitate winner notification. In order for your entry to be eligible, you must answer all Questions correctly, as determined by Sponsor, in its sole discretion. Entries must be submitted by 11:59 p.m. PT on May 1, 2015. Entries generated by script, macro or other automated means or by any means which subvert the entry process are void. Limit one (1) entry per person. Multiple entries will be void. Entries become the sole property of Sponsor.

ENTRY REQUIREMENTS: Entry must be entrant’s own work product & not be offensive or inappropriate, as determined by Sponsor in its sole discretion. Sponsor reserves the right to disqualify any entry that it determines, in its sole discretion, is not in compliance with these Official Rules.

RANDOM DRAWING: Potential winners will be selected in a random drawing on or about May 8, 2015* *from among all eligible entries received. Odds of winning depend on the number of eligible entries received.

WINNER NOTIFICATION: Potential winners will be notified via e-mail from an ArenaNet staff member to the winner’s forum account & will have 72 hours from notification to respond to Sponsor. The failure to respond to such notification or a potential winner’s noncompliance with these Official Rules may result in disqualification, & at Sponsor’s sole discretion, prize may be awarded to an alternate winner.

PRIZES (10): Each winner will receive a piece of Guild Wars swag such as a t-shirt or pin, not to exceed US$25 each. Maximum Total Approximate Retail Value of all prizes: US$250. Prizes are awarded “as is” with no warranty or guarantee, either express or implied. Winners are responsible for all federal, state & local taxes as well as any other costs and expenses associated with prize acceptance and use not specified herein as being provided. Winners may not substitute, assign or transfer prize, but Sponsor reserves the right, at its sole discretion, to substitute prize (or portion thereof) with one of comparable or greater value. All prize details are at Sponsor’s sole discretion. Limit one (1) prize per person/Forum Account /email address.

GRANT OF RIGHTS: By submitting an entry, each entrant grants to Sponsor and its licensees, successors and assigns an irrevocable, perpetual, unlimited, royalty-free, fully paid-up license to reproduce, distribute, display, exhibit, exploit, perform, edit, create derivatives of, & otherwise use the entry & all elements of such entry, together with any other material, and the name, user name, city & state of residence, voice, image and/or likeness of entrant, in any & all media now known or hereafter devised, in any manner, in whole or in part, worldwide, without compensation or notification to, or permission from, entrant or any third party, for any purpose whatsoever, including without limitation, for purposes of advertising or trade.

GENERAL CONDITIONS: By participating, each entrant agrees: (a) to abide by these Official Rules & decisions of Sponsor & judges, which shall be final & binding in all respects relating to this Sweepstakes; and (b) to release, discharge & hold harmless Released Parties from any & all injuries, liability, losses & damages of any kind to persons, including death, or property resulting, in whole or in part, directly or indirectly, from entrant’s participation in the Sweepstakes or the acceptance or use of a prize. Released Parties are not responsible for (i) lost, late, incomplete, damaged, inaccurate, stolen, delayed, misdirected, undelivered or garbled entries; (ii) lost, interrupted or unavailable network, server, Internet Service Provider (ISP), website, or other connections, availability or accessibility or miscommunications; (iii) failed computer, satellite, telephone or cable transmissions, lines, or technical failure; (iv) jumbled, scrambled, delayed, or misdirected transmissions or computer hardware or software malfunctions, failures or difficulties; (v) other errors or difficulties of any kind, whether human, mechanical, electronic, computer, network, typographical, printing or otherwise, relating to or in connection with the sweepstakes, including, without limitation, errors or difficulties which may occur in connection with the administration of the sweepstakes, the processing of entries, the announcement of the prizes or in any sweepstakes-related materials; (vi) any incorrect or inaccurate information, whether caused by users, tampering, hacking, or by any equipment or programming associated with or utilized in the sweepstakes; or (vii) injury or damage to any person’s computer related to or resulting from participating in this sweepstakes. Persons who tamper with or abuse any aspect of the sweepstakes or the Guerlain Page, who act in an unsportsmanlike or disruptive manner or who are in violation of these Official Rules, as solely determined by Sponsor, will be disqualified & all associated entries will be void. Should any portion of the sweepstakes be, in Sponsor’s sole opinion, compromised by virus, worms, bugs, non-authorized human intervention or other causes which, in the sole opinion of the Sponsor, corrupt or impair the administration, security, fairness or proper play, or submission of entries, Sponsor reserves the right at its sole discretion to suspend, modify or terminate the sweepstakes & if terminated, at its discretion, select winners at random from all eligible, non-suspect entries received prior to action taken or as otherwise deemed fair & appropriate by Sponsor.

WINNERS LIST: Winners list will be posted on the forum following the end of the sweepstakes. Sponsor: ArenaNet, LLC, 3180 139th Ave SE, 5th Floor, Bellevue, WA 98005.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Guild Wars 10th Anniversary Contest!

in News and Announcements

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Guild Wars was released on April 28, 2005. In celebration of this milestone, we’re offering a contest: 10 questions for the 10th Anniversary, with, you guessed it, 10 winners!

Prizes? Of course! We have some tasty Guild Wars swag we’ll be sending off to the winners, each of whom will be randomly selected from those who answer all 10 questions correctly.

Head over to our contest page here and take your best shot at the answers to questions based on Guild Wars history, from characters to geography, good guys to bad.

We’ll post the legal stuff (rules, eligibility info, etc.) in a forum post immediately below this invitation.

Now, don’t waste a minute! The contest ends at 11:59 PM Pacific Time on April 28th!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

[Web-game] Escape from Rata Sum

in Community Creations

Posted by: Gaile Gray

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How creative. How fun! Love LOVE this game.

We’re so glad you shared it with our players.

Now, back to trying to not die on the third jump!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

when will LA be fixed again?

in Living World

Posted by: Gaile Gray

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Gaile Gray

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I think we need to hire motivational speaker. Those workers are not getting the job done. I mean, some of them show up for work without tools!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Do the staff of Anet play gw2

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

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Oh no, we can have additional account if we wish. No prohibition against that. I had 11 accounts in the original Guild Wars.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Do the staff of Anet play gw2

in Guild Wars 2 Discussion

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Gaile Gray

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As others have noticed, I play—every day—on my personal account. My goal is to get Dreamer, so I’m farming my little heart out.

Each ArenaNet staff member has a personal play account. This may be a new account created upon joining the team, or a previous account that the team member had before s/he joined the firm. Some team members also have a separate account for official business, such as forum posting. (That’s the one I’m using right now.) A few of us have a third account for playing, but we use that account in such a way that we do not impact the game economy in any way. (This is super helpful for player events, and the “no economic impact” makes it clear we can’t come to an event and hand out precursors. )

I think it’s safe to say that we all love the game!

Attachments:

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Announcing Our Forum Specialists

in News and Announcements

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Gaile Gray

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Updated 23 April 2014:

We are currently seeking the following Forum Specialists:

Two (2) specialists to cover the World-versus-World Subforum

We feel that having two specialists, as we do for PvP, provides us with excellent feedback and offers a varied insight into the relevant subject.

If you are interested in learning more about the position, please see this this thread.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Quaggan Merchandise!

in Community Creations

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This puts you in violation of international copyright law. Please remove this merchandise immediately.

Content Terms of Use: https://www.guildwars2.com/en/legal/guild-wars-2-content-terms-of-use/

Note:

“May I use your art or images for items, such as clothing, toys, or other game-related goods?

Our art assets-be they concept art, in-game screenshots, verbal content, or renders-are all copyrighted materials. Their use is strictly prohibited unless approved in advance and in writing by ArenaNet. Specific questions concerning the appropriate use of our content should be directed to community@arena.net."

You do not have and have never sought permission to make Guild Wars 2 merchandise. You are legally prohibited from profiting from our assets.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Seeking WvW Forum Specialists

in WvW

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Our first WvW Forum Specialist has found that he is no longer able to continue in the program. The Forum Specialist Program involves volunteers, and we fully understand when other projects and real-life demands preclude someone’s ability to continue. We wish our departing WvW specialist well in the future, and thank him for his service.

We would like to reach out to the WvW Community to ask for volunteers to join the Fansite Specialist Program. You can read about the program on this post. Please pay special note to the two brief posts that follow in that thread. The first provides additional information about the specialists’ role and the second addresses the question of “If I have an infraction from 1954, am I disqualified from applying?”

If you have questions about the program, drop us a line at the address provided in the post.

We are committed to the FSP and look forward to hearing from members of the WvW playerbase who want to get more deeply involved in relaying player concerns and helping us make this exciting game mode even better.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Challenge Motes are bugged [merged]

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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I’m stepping in here now. I think perhaps that Lauren’s recent involvement — for which I know we’re all grateful! — may have put her in the line of fire, just a bit.

So let’s figure this out. The fact that we have a QA Lead posting about various issues is a real boon, but comments like “explain your thought process” and “give us more information,” or “we expect this immediately!” are utterly counterproductive.

We like knowing more, here in Forumsland. We like getting the information that a bug is a known issue, that something is on the slate for correction, that the devs need additional information to reproduce the problem, or — happy days! — that a fix is coming.

Players like to know this stuff.
We like to tell you this stuff.
Even if the most we can say is “soon” and not “at 11:54 AM on XX date.”

The solution to nearly all game bugs involves multiple people. That means that Tom may have worked his bit, but Mary may need to do the next step, or Fred might need to step in later down the pipeline. This means it’s usually not possible to give you a precise time for a fix. Not because we won’t, but because we can’t.

So ask yourself: What’s better — some information or nothing at all?

If, like me, you like to know that something is known and is being worked on, that this is a far greater comfort than hearing nothing at all, then please consider:

  • Please don’t engage in circular posting.
  • Please don’t repeat the same thing again and again. (That was circular posting, see what I mean? )
  • Please read the dev posts and inform yourself of the latest news, knowing that if there is more information, we’ll try to provide it.
  • Please treat those taking their time to post — which is not required of them — with respect and, dare I say it?, a modicum of kindness.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Suggestion: Changes to pming

in Guild Wars 2 Discussion

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When someone sends you a PM, report him or her. Hit the ! (exclamation point) in the lower left of the message and send it over for review.

If everyone would take this simple step before deleting and blocking, the team would be able to make significant reductions in spammers! It’s fast. It’s effective. It’s appreciated.

I would imagine that implementing a “Do not disturb” function is something that would be complicated and time consuming. I don’t anticipate that it’s a system we’ll see in the near future, and we may never see such an option. Keep in mind, though, that we already have a means for you to handle these situations: report, block, delete. And using “invisible,” while not ideal, is another means at your disposal.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

What's Living World Season 2 Complete Pack?

in Guild Wars 2 Discussion

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The bug is fixed and the pack is good to go now.

Thanks for waiting.

The challenge motes are fixed? For real? If so, awesome!

So sorry, my communication was poor there. The issue that prevented the sale of the Series 2 Complete Pack was resolved, so it can be sold again. The challenge motes issue is still under investigation.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Living World Season 2 Complete Pack

in Bugs: Game, Forum, Website

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Gaile Gray

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It’s available again.

Thanks for posting that, Bomber. It is available, and the previous issue has been corrected.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Buy The Living World Season 2 Complete Pack

in Guild Wars 2 Discussion

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I wanted to update this thread to say that the previous issue was addressed and the Living World Season 2 Complete Pack is now available.

Thanks for your patience.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Bug] Lupicus Necrid Bolt hits in melee

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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I’m actively checking on this today. Thank you for your continued patience.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Common Phishing Attempts: E-mails & In-Game Mails

in Account & Technical Support

Posted by: Gaile Gray

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Here is an in-game mail that people are receiving. This one was translated from French, but we know it’s appearing in multiple languages:

Hello <player>,

We are sorry to inform you that your account will be closed or partially limited in 72 hours because of a monetary transaction. If you want to remove this restriction, click on the following link:
<non-clickable link to phishing website>

Keep at heart that Guild Wars 2 is a global game with thousands of players. It means a certain standard of behavior must be respected.

GM <fake GM name>

Even if they use a GM name that you know to be real, do not go to that site, and do not provide any account information — this is utterly fake.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Your Account will NOT be shut down inform

in Account & Technical Support

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I think everyone might benefit from (and get a chuckle over) this thread:

https://forum-en.gw2archive.eu/forum/support/support/Common-Phishing-E-mails/2074388

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Buy The Living World Season 2 Complete Pack

in Guild Wars 2 Discussion

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Gaile Gray

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I think this thread has gone far afield from the original topic.

Again, the Living World Season 2 Complete Pack will return to the Gem Store in the near future!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Interested in Local Playtesting for ArenaNet?

in Guild Wars 2 Discussion

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I do understand that coming to the office for a spell of testing would be a bit of a commute for most of you.

I’m going to change my subject line to prevent dashed hopes and disappointed dreams!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Living World Season 2 Complete Pack

in Bugs: Game, Forum, Website

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So sorry. The Complete Pack had an issue that required us to disable it from the store. Please check back later and it will be made available again. It will be offered again as soon as possible.

I updated the Update Notes to strikethrough the note about the Living World Season 2 Complete Pack, and added a note about the issue.

Again, apologies for the inconvenience.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - April 14, 2015

in Game Release Notes

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Update: The Living World Season 2 Complete Pack was pulled from this build due to a bug. It will be added back as quickly as possible.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Buy The Living World Season 2 Complete Pack

in Guild Wars 2 Discussion

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The Living World Season 2 Complete Pack has been temporarily removed from the store while we address some technical issues

The Complete Package will be added back just as soon as possible!

Note: You can continue to purchase individual episodes, but you will not get a discount. If you wish to get the discount, please check back a bit later.

[Re-edited for clarity]

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Interested in Local Playtesting for ArenaNet?

in Guild Wars 2: Heart of Thorns

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Yes, I’m double-posting here and in GW2 Discussion, but I think this merits it!

Our HR team just sent over a pretty cool opportunity. If you’d like to become a (local, Seattle/Bellevue area) playtester for ArenaNet, please head over to this page and fill out the survey.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Interested in Local Playtesting for ArenaNet?

in Guild Wars 2 Discussion

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Hey all,

Our HR team just sent over a pretty cool opportunity. If you’d like to become a (local, Seattle/Bellevue area) playtester for ArenaNet, please head over to this page and fill out the survey.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ranger pet - aggressive bug 1 month already!

in Ranger

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Fixed today.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - April 14, 2015

in Game Release Notes

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BALANCE, BUG-FIXING, POLISH

  • Updated the way that crafting-discipline tooltips display on materials and recipe-unlock items.
    • Active disciplines will be displayed in white, while inactive disciplines will be grayed out.
    • For each discipline, the required rating number will be displayed in green if the player’s crafting skill meets that rating or in red if the player’s skill is below the required rating.
  • Fixed a bug in which the Mad Scientist’s Harvesting Tool caused a frost effect behind players.
  • Fixed a bug with Ranger pet passive states.

BLACK LION TRADING COMPANY GEM STORE
New Items and Promotions

  • A new Rainbow Unicorn Finisher is available for a limited time in the Upgrades category of the Gem Store for 700 gems.
    * The Living World Season 2 Complete Pack is available in the Upgrades category of the Gem Store. Purchasing this package will unlock any Living World Season 2 episodes you do not currently have unlocked. Each episode is unlocked at a 20% discount compared to purchasing individually. The price for this item is automatically adjusted based on the number of episodes being unlocked. Check the item description for details.
  • Each race and gender now has three new hairstyles found exclusively inside Self-Style Hair Kits and Total Makeover Kits, available in the Services category of the Gem Store.
  • Today only, Transmutation Charges are 15% off in the Special category of the Gem Store.
  • Today only, Mist Herald Backpack skins are 15% off in the Style category of the Gem Store.
  • Today only, Shadow Assassin Outfits are 15% off in the Style category of the Gem Store.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Mesmer invis makes clothes invisible

in Bugs: Game, Forum, Website

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Hey there,

I’m glad that a reboot helped resolve this, but we’d really like to resolve this more fully.

Can you (or anyone else who has experienced this issue) help with details about your character? In particular, we’d like to know this about the character:

  • What outfits did you equip or unequip (in a recent timeframe) before the issue started happening?
  • Did you use any tonics? What were they?
  • Did you use any Costume Brawl toys? Which ones?
  • Did you change any armor pieces in the wardrobe before the issue started happening?
  • Did you equip and/or upequip any sort of item or equipment (say, armor, weapons, that sort of thing) before the issue started happening? For instance, did this happen when you equipped a certain sword, put on a specific amulet, took off your helm, that sort of thing?
  • What outfit and armor set was your character wearing?
  • Were you making any changes to the character’s appearance or equipment while under stealth?
  • Were you experiencing similar issues before this issue began? For example, were hair/eyes/armor/underwear showing up during stealth?

Thank you SO much for helping us resolve this problem.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Mini Moose Nitpicking

in Guild Wars 2 Discussion

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But guys! It says when you lock horns, not when they lock horns, so I think we’re good!

Love my new moosie, btw.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Thank you Guild Wars 2 staff.

in Guild Wars 2 Discussion

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Sending much love to you both, jaklinmar and Syphon. I hope to see you in the game sometime!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Instant "God Walking Amongst Mere Mortals"

in Bugs: Game, Forum, Website

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We haven’t forgotten this issue and hope to have some information to provide as an update really soon.

I think everyone would agree that it’s better to go through a brief period of disabled access rather than allow the acquisition of a whole lot of unearned titles. But of course the best thing would be to get everything aligned so we can kick start the HoM and you can access it.

Again, very sorry for the delay and I’ll post when we have any new info on this.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Challenge Motes are bugged [merged]

in Bugs: Game, Forum, Website

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There were three very substantial threads on this subject. We’ve merged into one and I’ll check to make sure it’s on the “bugs to be reviewed” or “bugs actively being investigated” list.

In the future, if you guys see threads on the same topic, and if you’re willing to help out, it would be great if you grabbed the permanent link to the multiple threads (the little chain image in the lower right, then “copy link”) and flag it so a moderator can review and potentially merge.

Thanks to Sina for making me aware of the merge-ability!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

How will HoT deal with pc performance?

in Guild Wars 2: Heart of Thorns

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I have not heard of any increase in system specs in relation to Heart of Thorns, but I can ask around and see if there’s the likelihood that the specs will change.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Suggestion: Miniature Collection Set 4

in Guild Wars 2: Heart of Thorns

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With the todays BLTC patch adding again two Miniatures for the Gemstore, I started to ask myself, when and if we will ever get to see a new set of normal obtainable Miniatures, most likely together with HoT perhaps

If Anet would add a Set 4 together with HoT into the game, which miniatures would you like to see becoming part of that collection??? Heres my personal wish list

Fine

  • Branded Charr
  • Branded Wolf
  • Branded Gryphon
  • Branded Minotaur
  • Destroyer Harpy
  • Branded Ogre
  • Mordrem Wolf
  • Fish Head
  • Armadillo
  • Red Ooze
  • Green Ooze
  • Yellow Ooze
  • Grawl Shaman
  • Eagle Raptor
  • Falcon Gryphon
  • Graveling
  • Flame Legion Shadowblade
  • Flame Legion Blade Storm
  • Flame Legion Stalker
  • Flame Legion Lava Shaman

Masterwork

  • Risen Knight
  • Aaxt
  • Eye of Zhaitan
  • Laranthir
  • Rock Dog
  • Knut Whitebear
  • Owl Gryphon
  • Master Ranger Nente
  • Ralena Stormbringer
  • Vassar
  • Subject Alpha
  • Garm
  • Spider Queen
  • Gaheron Baelfire
  • Trahearne
  • Flesh Reaver

Rare

  • Eye of Zhaitan
  • Mouth of Zhaitan
  • Balthazars Avatar
  • Melandrus Avatar
  • Dwaynas Avatar
  • Grenths Avatar
  • Kormirs Avatar
  • Lyssas Avatar
  • Countess Anise
  • Sun Zephirite Master
  • Wind Zephirite Master
  • Lightning Zephirite Master
  • Master of Peace

Exotic

  • Glint
  • Wynne
  • Mordrem Wyvern
  • Revenant Rytlock
  • Taimi

What would be your choices???

Wow, that’s some list! (And I have to admit, I agree with darn near all of it. )

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Balth :P

in Guild Wars 2 Discussion

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I have to say, that is really impressive armor. And thanks for posting the variations — nice to see!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Female baby quaggan plushie

in Community Creations

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Totally love this, Bimpnottin! (And the name is clever, with the bell and all).

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Art] Quaggan Sculpture, for my wife.

in Community Creations

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That is utterly charming! Thanks so much for sharing.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

This made me sad...

in Guild Wars 2 Discussion

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Kreapn — as you’ve seen, people play the game differently. No problem, but you would have liked to know that before being left alone in the dark, right?

I like the suggestions you’ve seen here — and those are good ones, guys! I hope you’ll give it a go in the future, maybe forming your own group, joining a guild, or following the other advice in this thread.

I hope you have a blast next time!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Anychance minions will ever get fixe?

in Guild Wars 2 Discussion

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If you’d kindly post the bug in the Bug Forum, I’m sure the team can take a look. Alternately, if you use the in-game support system, that would be helpful as well.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

MASSIVE Server/Skill Lag in WvW since patch

in Bugs: Game, Forum, Website

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This issues was well addressed (many times, and on a holiday weekend) by our Technical Director. I believe these constitute reports of the same issue, and feel sure you’ll agree that Stephen’s involvement in that other thread (on a holiday weekend, no less!) was great:
https://forum-en.gw2archive.eu/forum/game/wuv/WvW-Lag-March-2015/4930902

I’ll close this one, knowing you can find information in that other thread.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Unable to connect to Log in Server

in Bugs: Game, Forum, Website

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Hey all,

We just heard from our Server Team Lead, and the team has done some magic in the background that should have addressed this issue for everyone.

Naturally, if you continue to have an issue of this nature, we want to know about it. But the team believes this should be cleared up now.

So… go take a few licks at some beasties for me, eh?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Unable to connect to Log in Server

in Bugs: Game, Forum, Website

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This appears to be a sporadic set of issues related to the forums and/or the game, with some unable to join, some getting booted out, etc. It doesn’t appear to be widespread, but we’re sorry if you’re having issues.

The team is on the case!!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Common Phishing Attempts: E-mails & In-Game Mails

in Account & Technical Support

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Here’s a new one.

Hello (account name here)

Your request (1388298:Change Account E-mail), Someone hpefully you!- requested change e-mail address associated with your guild Wars account

For the security of gamer , the confirmation messae is sent to you in gme. If it is not your own reuet, Visit our support site:
Http://support.guildwars2.com.6qqt3c-h42l.pw make a requestand ancel the request of changing the gaming account.if it is you in peson, please ignore it.

GM Matthias Schuter
Guild Wars


Needless to say, this is entirely bogus. I am checking with the player who submitted this and this is the way in which it was received, typos and all. Please remember that we don’t ask you to go through this process (of actively canceling a request) in relation to e-mail changes.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)