Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
lol, when you are so much waiting for dutch stroopwafels, which are nothing else but 2 thin waffles pressed together with caramel syrup in between, then you should eat here in Germany a real hot waffle (belgium/brussel style) with warm cherries, whipped cream and powdered sugar. Alot more delicious than those cold tooth terrors, that are stroopwafels ^^
https://en.wikipedia.org/wiki/Waffle
But if you really want to eat something delicious that comes originally from Germany/Austria, I advise you too eat some Apfelstrudel (Apple Strudel) with Bourbon Vanilla Sauce, you will never want to stop eating it anymore, I guarantee you hehe ^^
https://en.wikipedia.org/wiki/Apple_strudelSo much for culinary derail talk here lol.
Can’t wait… still 19 days to Gamescom
I have been to Germany many times. In fact, I was there just two months ago on vacation. And I cannot recall Apfelstudel with Bourbon Vanilla Sauce. That sounds simply marvelous. Thank you for sharing that information.
ahem
Back on topic: Yes, the countdown continues — I’ll be traveling in just 12 days! ~ happy dance, preferably to Brahms or Beethoven ~
Hi Ajlovju,
Items have a way of returning to the Gem Store on an occasional basis. The store doesn’t have a set rotation of items, although in some cases it would be sensible to predict the return of, say, Halloween-related items sometime in the fall.
In the case of Rox’s items, these are non-seasonal items so I’d simply keep my eyes on the store because it does seem likely that these two items will be featured again in the future.
Merging four threads into one. So repeats by the same person don’t (necessarily) indicate forgetfulness, or extra zeal, or spamming.
I really encourage y’all to turn into Points of Interest on Friday on our Twitch channel. They’ll be showing the warhorn and skills and all that good stuff, and then you can better get a view of how it works as the Elementalist’s elite specialization.
Yeah… lets talk about display names. I had mine fixed via ticket before I quit the game shortly after launch. I’ve since come back and become addicted once more, but i’m not even bothering with my display name again because it reverted to my old key again (not my gw2 cdkey dont worry). My guildies have begun lovingly referring to me as “cdkey” or “serialguy”
It’s strange that it reverted, and I’m sorry for that inconvenience. The CS Team really would be happy to help you out, so if you ever get tired of being Mr./Ms. Random Letters and Numbers, do let them know.
I have to admit, there are times where the system doesn’t do what it should do, and it would be good to have the option.
Hello,
I wanted to follow up with you, specifically, because you did submit a ticket about this Display Name situation, and the CS Team very much wants to help you. They wrote you on July 11th. Could you please find their e-mail and respond? They’ll be happy to make a change for you.
Others who have a numeric Display Name like this one also should reach out to CS for help.
I’m sending out a note now to fansites and others who cover Guild Wars 2: If you’re going to be at gamescom, post or send me a PM so I can arrange to meet you!
[[BTW, I talked to my German co-worker about the stroopwafels. He looked a little puzzled, and I thought “Oh dear, I mispronounced another German word!” However, he then clarified that stroopwafels are not German, but Dutch. As if that matters, right? Delicious is delicious. ]]
Info on underwater combat will be provided, as Roy says, “soon™.”
Underwater combat? Yes.
We’re looking forward to sharing that this Friday.
Very fun, lordhelmos!
I’ve had my tickets for all but saterday ready for a while. Saterday was sold out soooo fast!
I’m very much going to enjoy the con.
(and bring Stroopwafel bribes ^_~ )Oh dear lord, who can resist Stroopwafel? For reference: here are details about this delicious snack!
Hey Gaile, if you tell me how many staff ArenaNet is bringing to Gamescom, i’ll make sure i bring enough for everybody ^_~
I remember last time i deliverd a load at gamescom, they were gone in 5 minutes XD
I’ll be happy to get you that information as the date gets closer. Five minutes? Hmmm… just, you know, if I’m not on the floor at the time… tuck one away for me, eh?
North Americans are so easy to bribe with stroopwafels
Maybe we can buy back New York for a ship full off stroopwafels
So true. So true!
People are forgetting something about this beta… this whole event wasn’t in their original plans. It is a “bonus” event for extra feedback on the Revenant, as we have seen, because the short CBT they had didn’t give them enough feedback.
Colin said this himself, they don’t consider this a fully fledged Beta Weekend Event. Part of the reason this test exists is because the gear in the CBT was the same used for the convention demo and they basically said that while they had reasons for having that gear set for the demo in hindsight they should have changed it for the CBT event.
Source: first segment of the PoI stream today.
Thank you for mentioning all this, Crise. It’s correct!
Everyone should please remember: There will be Beta Weekend Events, and a lot of testing and adjustments in between. Consider this an “early peek,” and by all means share any of all feedback you have! We have an actual Revent forum set up for your feedback, and it was created specifically at the request of several Development Team members, so you can be assured it will be given a very high priority for review. This weekend’s testing is not at all a “marketing event.” Marketing events are good, too, but this weekend consists of a real, honest-to-Dwayna test, with feedback invited from all who participate!
(edited by Gaile Gray.6029)
I’ve had my tickets for all but saterday ready for a while. Saterday was sold out soooo fast!
I’m very much going to enjoy the con.
(and bring Stroopwafel bribes ^_~ )
Oh dear lord, who can resist Stroopwafel? For reference: here are details about this delicious snack!
Happy to sticky — it seems a great idea.
I removed “harmful” from the subject because the forum members I discussed this with both agreed that the word was unnecessary and might be misconstrued.
Thanks to everyone to helping with this player-driven initiative!
I’m remembering the funny post I saw yesterday, where someone pondered if the Hand of Irony would give him his first precursor… in the test.
But as shared, items and wealth won’t transfer to your real account. That just wouldn’t be a good idea at all.
We have posted a revised and expanded FAQ about Guild Wars 2: Heart of Thorns that includes new information about the pre-purchase program. You will note that we will begin applying the free character slots to eligible accounts this week and will be doing so weekly moving forward. You can find the full details in the HoT FAQ here.
We’re excited to let you know that ArenaNet will be at gamescom in Cologne, Germany, from August 5 through 9. We will be showing off Guild Wars: Heart of Thorns at the Twitch booth in Hall 9. A lot has changed since we were at the show last year. Stop on by, meet members of the Guild Wars 2 team, and get some yourself some hands-on with HoT!
I positively love gamescom, and I’m super excited to be going to this amazing show. If you’re going, too, post here so I can watch for you at the show!
Hi Gaile, hope to see you again after EGX … a question. Are we allowed to enter on the 5th? I believe we can only enter on the 5th if allowed by the exhibitor (anet ins this case)
…
I am really look forward to it
Note: you may remember me as the guy with almost 8000 hours split into two accounts
That’s a question that I cannot answer, I’m sorry to say. From what I recall, entry is determined by the folks at the door or the gates — not by the exhibitors. ArenaNet doesn’t have the means to invite people into the venue in advance of the posted hours, but you’re welcome to inquire of the gamescom organizers on what their requirements would be. If you don’t get in that day, stop on by when you get a chance!
Woohoo! Great news! The tournament last year was very fun as well!
My girlfriend and I will be there as always! Looking forward to seeing the ArenaNet team again and possibly meeting Gail Gray the legend in person
Also very curious as to what content of HoT will be showed!
You bring back such a wonderful memory, and probably one of the reasons I’m so fond of gamecom. Our first tournament was at gamescom in 2006. I will never forget how European Guild Wars players filled our space. And the space behind it. And the space behind the space behind our space. And how they cheered, and roared, and supported the tournament players. It was glorious!
Here’s to a repeat of that magical moment in 2015, in Cologne! <3
I positively love gamescom, and I’m super excited to be going to this amazing show. If you’re going, too, post here so I can watch for you at the show!
How are you going to do that? You know, irl we don’t have a name-tag above our head.
Also plans for selling any goodies.. you know.. like a Ultra Super Special Edition of HoT? Only sold at these meetings.
Anyway, I see you there.. as you likely do have a name-tag.
Wha… you mean I can’t mouse over you IRL and see your name? Dang, all my good plans must be rethought! I hope to see you and somehow magically know, "Oh, that’s Devata from the forums!
I’ll be going to the show on behalf of a French community guild (Le Bus Magïque [LBM]).
Looking forward to see you there.
I’ll be going on Thursday, with my brother. Can’t wait to see you all there!
I’ll be there the whole week! Looking forward to meeting you guys!
I’ll be there on 5th! See you soon
Me too. See you then! ; )
As someone living in Cologne, I’ll be there naturally, this year I have ordered quickly enough my tickets.
That’s great! I really look forward to meeting you!
(edited by Gaile Gray.6029)
Yes, Linfang, thank you for posting this! We’ll have a forum post about the expanded and updated FAQ tomorrow (because we want to present in all languages) but it’s nice you caught this.
Hi,
To answer Nevaahe’s questions: The test is not public. See this blog post for information.
The forum is a public forum and forum members are welcome to post here, whether they are members of the test or not.
I’m going to sticky this thread because it’s super helpful to our players. Thanks to everyone involved for helping out!
I’m going to unsticky this thread and sticky the new thread on the same topic.
I posted over in the Heart of Thorns sub-forum to let everyone know we’ll be participating at gamescom this August. Click here] for more info. And by all means, let us know if we can look forward to seeing you at the show!
We’re excited to let you know that ArenaNet will be at gamescom in Cologne, Germany, from August 5 through 9. We will be showing off Guild Wars: Heart of Thorns at the Twitch booth in Hall 9. A lot has changed since we were at the show last year. Stop on by, meet members of the Guild Wars 2 team, and get some yourself some hands-on with HoT!
I positively love gamescom, and I’m super excited to be going to this amazing show. If you’re going, too, post here so I can watch for you at the show!
Hi there,
Welcome to the WvW Desert Borderlands Stress Test forums.
We look forward to reading your thoughts on the test!
(edited by Gaile Gray.6029)
Yes, the item has been reintroduced to the Gem Store. I will pass along your input regarding the corrected outfit.
We had a brief (about 45 minute) issue with the billing company, but that should be resolved now and all those who completed a transaction will have received their gems.
It appears your issue is different, so if you still experience difficulties, please go ahead and submit a ticket to CS so they can help you.
To receive support for purchases, or for any other issue:
Do not contact Digital River. Do not attempt to use the in-game system, as that clearly states you will not receive a response and there is no option for payment or billing support.
I’ve never been banned, never hacked, never even reported.
But in all fairness and for full disclosure, since you have asked for information about this situation, records indicate that that you’ve had issues with purchases since 2013. Customer Support has done their best to assist you, and from what I have seen, they explained the situation in the level of detail that they can offer. However, this is not a new situation and the issues preventing the completion of purchases is not on our side, nor on Digital River’s.
I truly hope that you can purchase the expansion pack! You may be able to do that through an online partner or through a local retailer. You then could upgrade to the DDE, if you desired to do so, by purchasing gem cards and upgrading through the online store.
I’m confused, I’m angry, and I’m without options at this point.
The option you do have, which you have not yet pursued, according to Customer Support, is to submit a ticket to Customer Support and allow them to assist you. A senior agent informed me that they have received no tickets regarding the account associated with your display name, or at least no tickets in the last couple of years. Please submit a ticket so they can help you.
(edited by Gaile Gray.6029)
Please check the Guardian sub-forum for information on a temporary trait disabling.
Due to its unintended behavior, the Symbolic Avenger trait has been temporarily disabled until the next scheduled release. If you were using this trait, we suggest you select a different one until the trait is re-enabled.
Gonna give grenadier the same treatment?
We are looking at many things. And the reports you share are extremely helpful in honing in on the most critical issues.
Due to its current unintended behavior, the Symbolic Avenger trait has been temporarily disabled until the next scheduled release. If you were using this trait, we suggest you select a different one until the trait is re-enabled.
(edited by Gaile Gray.6029)
Please read this post for what I think will be helpful information on the ways you can submit your entry.
You said, “So I contacted the payment processor Digital River told them about my recurring issue and asked how to go about removing this flag on my card. They told me they didn’t know what I was talking about, were no longer affiliated with guild wars, have no record of the card transaction and highly recommend that I contact gw2 ’ s customer support.”
I’ve worked with Customer Support for years, and I have never seen such a response from Digital River and cannot understand why our partner would answer you, nor answer in such an inaccurate manner.
Please forward the complete e-mail thread with Digital River to Community@Arena.Net so that I can review it.
Note: You cannot purchase Guild Wars: Heart of Thorns through the Gem Store. The only option in the Gem Store would be the Digital Deluxe Upgrade, which is an upgrade to the expansion pack instead of the full expansion pack itself.
These are really valuable reports. Thanks a lot for sharing them!
I’ve deleted textures that wasn’t needed and file shrink instantly from 40MB to 13MB
Good to know that. Thanks for sharing the tip, Sin.
We have seen some reports from players (and have observed internally) that from time to time, a character will die without any apparent reason. Basically the player will be in a map, not taking damage, and then just fall dead. If you’ve experienced this strange death situation, we’d like to ask you to share details with us. Here’s the info we’d like to have:
We really appreciate you helping us troubleshoot this issue, and we’re working to resolve it as soon as possible!
Here is some information for you about uploading files for the Guild Emblem Contest.
If you are having difficulty submitting a .ZIP file (which seems to arise most often with PSD files) then please consider one of these two alternatives:
If you choose the second listed option, please be sure to include the following details in the e-mail, in addition to the link:
I hope this information helps you. Let us know if you have any questions. We look forward to seeing your entries!
Hi,
These are the Guild Wars 2 official forums. We want discussions to be related to our game and have no interest in hosting an off-topic forum. I administered a busy OTF years ago and it was incredibly time-consuming and volatile for me and my team.
We encourage game-related discussions, and sure, those can head into areas that are more real-world than in-game. But a forum strictly dedicated to non-game topics simply isn’t in the cards.
in Account & Technical Support
Posted by: Gaile Gray
Customer Support has expanded the reasons that they may reach out to a player via e-mail. Here are the current things that may prompt an official e-mail from ArenaNet:
Please keep in mind that e-mails will come from Guild Wars 2 Support. Official in-game mails will always bear the ArenaNet logo, and will not bear the warning that the mail is coming from an unofficial source.
(edited by Gaile Gray.6029)
I’ll pass along the suggestion about rainbow dye. I don’t know if it would work, given the way dye is added to armor and items, but the art team would know about functionality and they can determine if it’s something that we would want to add to the game.
We seem to have slipped far away from game-related topics, yet again. I’d like all of us to just stop and think about the wonder and beauty of rainbows — because, really, who doesn’t marvel at a rainbow? There’s no need to see this as a divisive or contentious topic. Rainbows rock!
Stephane just pointed out this issue to the devs, so we’ll hope to be able to provide information soon. Thank you for the reports.
We’ve reached the point where this has become a circular discussion. It’s clear that many are posting repeatedly and redundantly. We feel that at this point everyone interested in the topic has had a pretty good opportunity to express his or her opinion.
We will close this thread now. Thanks to those of you who, from any point of view, contributed to an interesting discussion.
(edited by Gaile Gray.6029)
Out of curiosity, what is the “focus” of this thread? Title is pretty much “thanks ANet for this character” and it seems opinions on Sya qualify as topical. Are opinions on the larger issue topical? Are debates that have reached a natural (natural?) no longer topical afterwards?
Immediately above:
Guys — you were busy writing, and I understand that. But scroll up just a tad, and please read what I wrote a few minutes ago.
More:
Guild Wars 2
NPC
Lion’s Arch
Inclusive contentLess:
Name-calling (or personality assessments based on forum posts)
Scientific definitions and suppositions (esp from non-scientists)
Emotional flaresThanks.
Guys — you were busy writing, and I understand that. But scroll up just a tad, and please read what I wrote a few minutes ago.
More:
Guild Wars 2
NPC
Lion’s Arch
Inclusive content
Less:
Name-calling (or personality assessments based on forum posts)
Scientific definitions and suppositions (esp from non-scientists)
Emotional flares
Thanks.
While some have asked us to lock the thread, we’d really prefer to leave it open. Certainly we understand that there are a lot of people here and opinions vary. Some feel one way, some another. A few have no opinion at all… which means they’ve probably turned away from a 14-page thread.
But this started as a game-related discussion, and while I hate to trample an interesting (for the most part ) conversation, I think some of the comments have wandered far astray from the topic of the in-game NPC, and it’s clear that a few back-and-forth debates have reached their natural conclusion.
Let’s see if we can keep this a bit more focused, please.
However… I believe we should be able to have a conversation about this without the moderator team being required to lock the thread. Don’t you agree? Especially when, as several forum members have pointed out, this is one NPC with a few lines of dialogue who it not part of the story or of an event. You may interact with her, or not, as you choose. Just as you may join this thread, or not. But if you do…
If you feel negatively towards the presence of this NPC, this optional, easily-avoided, easily-ignored NPC, please avoid her in the game and please consider not posting in this thread unless you can do so with respectful and constructive comments.
Thanks.
(edited by Gaile Gray.6029)
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