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Testing Today

in PvP

Posted by: Gaile Gray

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ZING!

~rolls eyes~

;)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Testing Today

in PvP

Posted by: Gaile Gray

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we have really hard heads…

~worried~ :-/

Oh wait, it is testing, right?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Testing Today

in PvP

Posted by: Gaile Gray

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So what you’re saying is… try to get in?

You can try, but I have a feeling you’re going to be beating your head against the Wall of Strongholdishness.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Testing Today

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Posted by: Gaile Gray

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This afternoon we’re undergoing some testing on Stronghold Custom Arenas. They will show in browsers but will be unavailable to players at this time.

Thank you!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[BUG]Trapper Expertise affect trap cast time!

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Can you please check and see if this has been addressed? As aspirine suggested, I also believe that it has, but confirmation would be appreciated.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

My Greatest Fear Plotline

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Sorry if you missed the update, and thanks to lordkrall for providing the link to the extensive and welcome information that Bobby Stein provided.

Again, that link is: https://forum-en.gw2archive.eu/forum/game/gw2/Personal-Story-Restoration-update/

I think that because that new thread is garnering the most attention, I’d like to close this one to keep the conversation focused. If there is feedback after the changes go live and are reviewed, you can post in that thread, or we can start a new feedback thread, as the situation warrants.

Thanks for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Charr Footprints are Backwards?!?!?!

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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This has been fixed on the latest update!

This is absolutely awesome. Thank you from all of us, Felipe!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Bug] Lupicus Necrid Bolt hits in melee

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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First, I’d recommend that if this is truly a bug, it be posted in detail in the Bug Forums.

However, having been shown it, I’ll see if the QA Team has also noted the thread and we may be able to give you an update in the next few days.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Player Impersonation on Reddit

in Guild Wars 2 Discussion

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Reddit needs to take care of this. If they will contact our Customer Support Team, the teams can work together to verify that this is impersonation with an intent to harass. I don’t know the people working on the Reddit forum will take that step, but we’d work with them to help, if they reach out.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ranger Pets Bugged [merged]

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Just FYI, Gizeii — The ping-pong room is next door to the room where my team sits, and I haven’t seen anyone in there in days and days.

~conspiracy theory quelled~

The team is aware and will fix this. I’m sorry it’s taking a bit of time to do so.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ranger Pets Bugged [merged]

in Bugs: Game, Forum, Website

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Hey all,

I checked with the team and correcting the bug is still in the works. I believe that the resolution has been developed and is currently in testing, but in either case — under development or in testing — this is still very much on the list of things that will be addressed as soon as possible.

And on a personal note, I can’t figure out George’s behavior. A few days ago, I swear that he started attacking more than he had been doing, where before he was pretty consistently sitting on the sidelines cleaning his paw. I felt — and sure, this isn’t likely — that I needed to hit F1 fewer times over the course of the evening to get him on the job. But that must have been my imagination, right? Or… did anyone else notice this at all?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - March 31, 2015

in Game Release Notes

Posted by: Gaile Gray

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NEW FEATURES AND CONTENT

  • Moved the Player vs. Player guide up into Level 3 Rewards.

BALANCE, BUG-FIXING, POLISH
General

  • Fixed a bug that delayed damage from falling.
  • Fixed an issue that caused the camera position to snap when it was used with a horizontal or vertical offset.
  • Fixed an issue that decreased the size of the loading-screen art.
  • Fixed an issue that prevented the field of view from resetting to the specified value when loading a map.
  • Fixed bug in which text appeared green in chat bubbles created by player chat.
  • Fixed a bug that could result in characters permanently keeping stealth on death.

Items

  • Rings of the Sun-God sold by Qoetl in Sparkfly Fen are now rings.
  • Plant Dog Transformations now correctly change characters into plant dogs.
  • Fixed a bug that prevented the first tier of spear, harpoon gun, and trident recipes from being discoverable.
  • Runes of the Adventurer now use the correct icon in PvP.

Profession Skills
Guardian

  • Flashing Blade: This ability is no longer able to be used in midair.
  • Elite Focus: Updated the facts of this trait to indicate the correct stability duration and interval of application.

Necromancer

  • Vampiric Rituals: This trait no longer triggers on siege doors.
  • Foot in the Grave: This trait will now allow the necromancer to break stuns when entering death shroud.

Structured Player vs. Player

  • Fixed a bug that prevented the Silverwastes Reward Track from being set as the active reward track.
  • Fixed a bug in which using /join on a player queued for PvP with a party would remove the party from the queue.

BLACK LION TRADING COMPANY GEM STORE
New Items and Promotions

  • The Aviator Quaggan Mail Carrier is now available in the Upgrades category of the Gem Store for 500 gems.
  • The Mad Scientist’s Harvesting Tool is now available in the Special category of the Gem Store for 1000 gems.

Improvements
Black Lion Chests have received the following updates:

  • The drop rate of Black Lion Claim Ticket Scraps has been increased.
  • The drop rate of Teleport to Friend items has been increased.
  • Toxic Dye Kits, Deathly Dye Kits, Metallurgic Dye Kits, and Taimi’s Dye Kits have been removed.
  • The Mini Super Monkey, Mini Super Spider, Mini Super Bee Dog, Mini Super Yeti, Mini Super Raccoon, and Mini Super Banana have been added as rare drops.
  • Glint’s Winter Dye Kits, Shadow Dye Kits and Crimson Lion Dye Kits have been added as rare drops.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Belliegerence and Vulgar Language

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Zaoda, I do understand your concerns. But I’ve been working with the filter for a long, long time, and I was involved with similar systems before I came to ArenaNet 14 years ago. The fact is, it’s not possible to add every possible spelling of potentially-offensive words. The minute we add “ghey” someone will use “gaye” or “gae” or some other “creative spelling” that avoids the filter. It becomes a case of chasing one’s tail, and at some point you start censoring legitimate words because they might be misused.

The best we can do is filter the words and some variations, and hope that players will let us know when someone is intentionally subverting the filter with “creative spelling” or the use of spaces or dashes to avoid getting censored.

Also, the filter has been somewhat locked from modification for a while, but I believe the CS Team will be adding to it in the future. So you might consider making up a short list of potentially block-able words and sending to CS through a ticket.

If action is not taken, it’s not through a lack of will to do the right thing. We definitely do want to deal with offensive language and the use of unacceptable words. As I’ve said previously, player reports are key to our being able to do that.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Verbal abuse is getting worse and worse

in PvP

Posted by: Gaile Gray

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We have a similar discussion in the general forums, as well. Go here for suggestions on how to report players who use offensive language.

This is an issue we take seriously. We recognize that players can get heated, and competition can bring out less-than-stellar language, but tolerance and understanding are only part of the picture and those who use abusive language often will find themselves warned, suspended, or, in the worse cases, looking at a terminated account.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Belliegerence and Vulgar Language

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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There is another popular post about this in the PvP forums, if Galie Gray thinks this is not an issue she needs to play guild wars 2 more.

But nonetheless, this is the internet, it’s bound to happen.

First, I’m Gaile, not Galie. Second, as I mentioned earlier in this thread, I play GW2 every night. I play on my own time because I love the game and I just don’t think I can increase that.

I’ll be happy to post in the PvP thread, as well. It’s a shame we have two threads about the same topic, but because the one in PvP seems specifically about PvP-related issues, where this thread is broader and discusses chat concerns in all forms of play, we’ll leave them both running so players can share their thoughts.

I see the worst kind of language in Edge Of The Mists on a daily basis. Mainly homophobic remarks and sexual remarks. Most words, of which, aren’t censored – despite me having my filter on max settings.

Most derogatory homophobic words aren’t censored, and that’s one that surprises me the most because I’ve complained about it many times before, but Anet still does nothing about it. So I’ve just moved on, knowing nothing’s going to be done about it, and I just have to get used to people belittling us gay folk.

Thanks Anet :-/

>_<

You mention you’ve complained about it but I’m not sure what that means. Specifically, are you reporting these players? I talked to our new head of customer support about chat violations a few hours ago, and he confirms that the team continues to monitor in-game reports. (He also confirmed that we don’t have automatic reactions, that each report is reviewed by an agent.)

If you have been submitting tickets, there’s a better way to report, and I encourage you to use it. We do not tolerate homophobic chat any more than we condone racist chat, or chat of a sexual nature, or any of the other things called out in our Rules of Conduct. Check out the RoC, and notice the very first item deals with exactly what you find objectionable. Please help us by reporting, or continuing to report, so that we can take care of these issues. Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Belliegerence and Vulgar Language

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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With regards to obscene guild names, is reporting individual players the best way to address the issue?

A ticket is better. The report options have nothing to do with the guild name so they won’t know that’s what you are trying to report. Get the Display name and character name as well as the guild name and tag and report it on a ticket.

Correct. Please submit a ticket. The in-game report is expressly for character names.

What do we do for pet names? I’ve seen a few rangers running around with pets that have some obscene names, and others downright derogatory towards a certain demographic.

Submit a ticket. But please be sure you include the exact spelling of the character name or the display (name.1234) name, so that the team can look into the matter. It isn’t possible to pull a pet name without account-related info.

Thanks for asking.

Gaile, could you hand up a suggestion to the policy folks? Rather than split efforts on tickets and reports, would it be more comprehensive for the report form generated by in-game reporting to include not just name, but current pet name and current guild representation as well?
This would streamline the process for the people moderating names and would make it an easier process for players to engage in.

Implementing this would take resources that are not available at this time and wouldn’t be available in the near future. This is not a trivial request, as it would need to pull information from the database on a few different levels.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Belliegerence and Vulgar Language

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Because i happen to know someone who was forced to change their character names when there is absolutely nothing offensive about them. So if there is an actual professional moderation team at work, why are they not professional enough to spot the difference between offensive/insulting/inappropriate and normal?

And no, the names in question are not – in any way – inappropriate.

The problem with the “inappropriate character name” thing is that it’s set to automatically force a renaming after a certain number of reports are made against the same name (I’ve heard multiple times that the number is four). Someone in my guild was forced to change his name (which is the name of a goddess and multiple fictional characters) because enough people reported his name due to the same four letters being used as an acronym for a terrorist organization.

So yeah, something needs to change there.

I see that someone referred to earlier statements I made about this, but I want to make it clear, again, that we do not have automatic blocks based on the number of reports. Auto-blocks based report numbers would encourage (and support) mass griefing. Consider: “Report Fred.1234 for an offensive name, and if enough from our guild do it, that person will be blocked!” That’s just not the way things happen, not for behavioral issues, not for offensive chat, not for names.

Rest assured that reported names are reviewed by a human being, and a human being — not a report-counting automaton — decides on the appropriate action, often with input from another human being on the team.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Belliegerence and Vulgar Language

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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With regards to obscene guild names, is reporting individual players the best way to address the issue?

A ticket is better. The report options have nothing to do with the guild name so they won’t know that’s what you are trying to report. Get the Display name and character name as well as the guild name and tag and report it on a ticket.

Correct. Please submit a ticket. The in-game report is expressly for character names.

What do we do for pet names? I’ve seen a few rangers running around with pets that have some obscene names, and others downright derogatory towards a certain demographic.

Submit a ticket. But please be sure you include the exact spelling of the character name or the display (name.1234) name, so that the team can look into the matter. It isn’t possible to pull a pet name without account-related info.

Thanks for asking.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gold Transfer Changes

in Guild Wars 2 Discussion

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Xdmatt — this is great, what a fine community spirit you’re showi… wait a minute, I see what you did there!

Iason — I am not sure about the answer to this. As pdavis and mtpelion point out, the wallet is account bound and does not have a limit. So I’m curious why you feel a second storage option is needed.

steve and others — I will ask about the functionality of a “sent items” system. However, off the top of my head I suspect that implementing such functionality would not be a trivial or easy process, and I can see it would involve several teams (programming, UI, art, etc.). As Ic points out, it may be seen as more a QoL factor than an essential system change. But again, I’ll see what I can find out or a dev may post here to answer this question.

suffish — I have not heard that there’s a motivation factor involving preventing player-to-player trading. As the statement says, this is about curbing fraud, RMT, and the oft-related account thefts.

Rising Dusk — another question I’ll need to ask. But when accounts are proven to have been hacked, the account is restored (rolled back) so would that not accomplish the same thing that you’re proposing? And wouldn’t doing what you propose make restorations a moot factor?

hrasna — you’ve hit a very important point here: This change will impact very, very few players. In fact, in previous statistical reviews, the percentage of players who would be impacted would be in the low single digits.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gold Transfer Changes

in Guild Wars 2 Discussion

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We are introducing a change to gold transfers as part of an effort to address fraud and account theft. Beginning on March 31, 2015, there will be a limit on how much gold a single player can receive through in-game mail and/or the Guild Vault each week. This limit, which is based on historical data, should not affect the normal transfer of gold between players. It is designed to prevent rapid and abusive transfers of gold that may be part of account takeovers, fraud, and RMT (gold selling).

Full details about the system:

  1. Each account will have a limit on how much gold can be moved from its mail in-box and Guild Vault into its wallet each week.
  2. If you receive more gold through in-game mail than you can accept in a week, the gold will remain attached to the mail in your in-box and can be retrieved up to the limit the following week or in subsequent weeks.
  3. For the purposes of this limit, a week begins at 12:01 AM UTC each Sunday (5:01 PM PDT/4:01 PM PST Saturday).
  4. Gold received from the Trading Post is not subject to this limit.
  5. The maximum amount of gold that can be sent via a single in-game mail will be 500 gold.
  6. The maximum total amount of gold that an individual player account can accept in a week will be 500 gold.
  7. We will monitor this system and may make changes to the limits if we find that changes are necessary.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Belliegerence and Vulgar Language

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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With regards to obscene guild names, is reporting individual players the best way to address the issue?

A ticket is better. The report options have nothing to do with the guild name so they won’t know that’s what you are trying to report. Get the Display name and character name as well as the guild name and tag and report it on a ticket.

Correct. Please submit a ticket. The in-game report is expressly for character names.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Belliegerence and Vulgar Language

in Guild Wars 2 Discussion

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On the Kittenizer™: Yes it’s an automated system but it’s also a thing here, now. In fact, I find myself saying “kitten” in actual speech. Which is fine at the office, where everyone understands. Might be a little awkward IRL. For instance, “Well, kitten, none of the kitten avocados are ripe enough for guacamole” at the grocery store."

:D

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Belliegerence and Vulgar Language

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Our Kittenizer™ is not in the game.
Frankly, I wish it were. It would be tubs o’ fun to see that.
But as B pointed out above, it simply places asterisks for the filtered word.

BTW, I am quite proud of our Kittenizer, even if the “trademark” there is only a figment of my imagination. I had a blast talking about it with players in Boston (PAX East) and London (EGX Rezzed). It’s quite a fun topic of conversation.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Belliegerence and Vulgar Language

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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First, you can report any kind of chat: Map, Say/Tell, Guild, Party, even whispers. If someone whispers someone else in an offensive manner, it will be reviewed and the appropriate action taken.

I would say if you’re not sure how to report in the game, you can submit a ticket. This will take longer to review, but it will be reviewed.

I cannot speak to a specific case of harassment, but over the many years I’ve had a part in analyzing them, I’ve learned that many cases of alleged harassment involve mutual antagonism and some cases are exaggerated for the sake drama or sympathy. That may sound a bit harsh, and please be assured we do review each with an open mind. However, I’ve read the logs and I’ve seen someone claim harassment while overtly encouraging that very behavior, or of doing one thing while telling others he/she was doing something altogether different. Some who claim harassment decline to simply block the person and move on, which is very effective because without a reaction, the harassment usually stops altogether. And of course some are truly cases of harassment and the team will handle that.

Each case will be reviewed, but please know that very often the cases are not as they are told to others, and they often involve more complicated interactions than might be perceived by a person on the outside of the situation.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Belliegerence and Vulgar Language

in Guild Wars 2 Discussion

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Having reread the thread, I see a few different things:

  • Some players, like me, only rarely see extreme instances of offensive behavior.
  • Some players don’t see issues at all.
  • Some feel they see them daily and have modified their game experiences to avoid such instances.
  • Some say “Buck up and ignore it.”
  • Others say, “I have a god-given right to offend you, and you have no right to complain.”

End of the day, why don’t we let the professionals decide? Why don’t each of you who see offensive chat report it and let the moderation team make a decision about the overall offensiveness of a word or phrase in the context of the game. The team is not draconian, they understand the difference between a word spoken in the heat of the moment and a pattern of abusive language. Report and forget and trust that things will be taken care of in the best and more fair manner possible.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Belliegerence and Vulgar Language

in Guild Wars 2 Discussion

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Lol you need to get over yourselves. There’s a profanity filter and a block option, if you can’t take people swearing, or talking about sex and drugs, then filter them out.

They’re not obligated to mind their manners around you. Remember, online actions and interactions are not rated by the ESRB.

It’s not there so players are free to use vulgar and profane language.

https://forum-en.gw2archive.eu/forum/support/support/Why-is-there-a-Profanity-Filter/first#post4436966

Then what is it for? I say the f-word in almost every single sentence I make. That’s how I grew up, that’s who I am, that’s the way I speak. Many many people have blocked me because they don’t like to hear the f-word so much. I understand and respect that, but I am never going to stop saying it because of how others feel. That’s what the filter/block is for.

No, you’re absolutely wrong. If you have so little self control that you can’t avoid saying a word that is offensive to a majority of people, then stop talking in the game. It’s that simple. You do not have a license to swear because of the filter. You do not have permission to offend others because of a lack of self-control, or your personal belief system, or your feeling of an inherent right to do as you want.

Our games are played on private game servers, and everyone who plays our game — everyone — agrees to abide by the User Agreement and the Rules of Conduct. If you cannot uphold the agreement that you freely accepted in order to join our game then again, I encourage you not to use any of the public chat channels but instead restrict yourself to those that are of a private nature, such as party chat amongst like-minded friends.

Edited to change “vast majority” or “a majority.” Arguments about percentages, global interpretations, personal preferences, or semantics will not be entertained. This is an important topic that should be joined only with the intention of legitimate and helpful participation.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Belliegerence and Vulgar Language

in Guild Wars 2 Discussion

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I play the game every night, including weekends and holidays. And as much as I am concerned that someone may think I’m telling you “the party line” or that I’m in some form of denial, I simply do not see what some of you are describing.

Does someone occasionally drop the SwearWordBomb™? Yep. Does someone occasionally slip into something inappropriate? Sure. But the OP and others seem to imply this is a persistent, enormous problem and, as a player and as an employee who is directly involve with fan relations, I just don’t see it. (And yes, I have my filter completely turned off precisely to try to spot such issues if they arise.)

I make use — all players should please make use — of a very efficient and effective report system:

  • Select the person by clicking on them in the game window.
  • Right click their avatar on your screen
  • Alternately: Right click on the person’s name in the chat bar to select that player.
  • Choose “Report” from the drop-down menu.
  • Choose “Verbal Abuse” for the reason.

A report will be seen within minutes and often will be acted upon in a similarly fast timeframe. I report and move on.

I strongly recommend that everyone use the in-game report system to help make the game a better place to be. We take reports seriously and we appreciate the assistance of our community members!

People can complain all they want about how some act in this type of system but in the long run there is not a lot anyone can do.

But yes, there absolutely is something that players can do! See above and please, take the easy steps I’ve outlined to make the game world a better place!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Obsidian Sanctum Issues

in WvW

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We’ve recently noted an increasing level of abuse of Obsidian Sanctum. To curtail undeserved rewards, the developers have temporarily disabled the looting of rewards from this area while they work on a more permanent fix.

Thanks for your understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Obsidian Sanctum Issues

in Guild Wars 2 Discussion

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We’ve recently noted an increasing level of abuse of Obsidian Sanctum. To curtail undeserved rewards, the developers have temporarily disabled the looting of rewards from this area while they work on a more permanent fix.

Thanks for your understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

A Legendary Journey - Precursor mastery!

in Guild Wars 2 Discussion

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Ah well, you snooze, you lose. =P

Well, this post makes absolutely no sense, after the threads were merged and the previous posts deleted. Lol.

The only posts deleted were those linking to other threads about the same subject, which were merged. This is a logical decision, to avoid a dozen fractured discussions. Nothing else was removed, to my knowledge.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

...Thank You!!

in Guild Wars 2: Heart of Thorns

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We’re really happy that you had a good time in the stress test.

Thanks a lot for posting, it was very nice of you!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Stress Test = story? how disappointing....

in Guild Wars 2: Heart of Thorns

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Stress Tests are early versions of a game. Please don’t judge something based on a stress test. In fact, I have tested a lot of games over the years and I’d highly recommend you not judge the release version of the game on the beta tests, either. (For, looking back, I’d have gone into StarCraft with some really unfounded concerns about balance, given that the game was tweaked between beta and launch, as is intended with the beta test process.)

Basically, it’s too early to judge the story so please hold on that until release.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Need to Edit a Few Threads :)

in Guild Wars 2: Heart of Thorns

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Guys,

We will be having beta tests, you all know that. But today’s test is a stress test. So in order to provide meaningful feedback about today’s test, and to separate it from future reactions to an actual beta test I’m going to edit a few subject lines.

No criticism intended in my doing this, but it’s a housekeeping matter that I think will help the devs a lot in the future.

I will not be editing any content within a post or thread, just tidying some of the subject lines.

Thanks for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Beta: Streaming Client -- Feedback Thread

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As you know, we recently released a beta version of our streaming client. (Blog post about it here.) The streaming client helps reduce download times for existing players, and will ease a new player into the game seamlessly.

We’d like to gather your feedback on this system, so please share your thoughts in this thread.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

euguilds.com Guild Directory

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Hey all,

In addition to this forum, where you can meet up with all sorts of players and guild, you might consider checking out http://euguilds.com to see if you find a good match for your guild needs.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ranger Pets Bugged [merged]

in Bugs: Game, Forum, Website

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Friends, pls send a request for that;

https://help.guildwars2.com/anonymous_requests/new

This is not something that merits or needs an individual support ticket. This is systemic issue, as is obvious in the various threads on the subject. Such issues should be reported in the game and, if desired, in the forums. But submitting tickets for this sort of thing created unnecessary time expenditures on the part of Customer Service and delays their ability to help players who truly need their assistance. Submitting in the game, using the gear in the upper left, then Support, then the bug report option gives the devs exactly what they need to know to replicate the bug and get it fixed.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ranger Pets Bugged [merged]

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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The team is aware of this issue, it was actually formally entered as a bug some days ago, and they will get a fix in place as soon as possible.

Also, just a note: When you see multiple threads on the forum about the same issue, it would be greatly appreciate if you’d flag them as duplicates. I became aware of the duplicates when someone pointed out that there were five (and I found a sixth) threads on the same subject. Please flag duplicate posts (by clicking the flag in the lower right). Also, please do not post identical comments in multiple posts, it just clogs down discussions and does nothing to aid in getting an issue resolved.

Thanks for understanding.

Fix this ASAP please

Yep, and please respond to one of many threads about this concern.
I can see these threads being merged and that would concern me too.

You suggestion is great: Respond to one of many threads. Good advice. As you can see, the threads were merged, and now we have a cacophony of repeated, often identical comments from the same players. So what you said is effective: Post on one thread on the subject. In addition, flagging the duplicates for merging would be helpful, too!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Wrong Day in: HoT Closed Beta Stress Test?

in Guild Wars 2: Heart of Thorns

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For those asking about a confirmation e-mail in relation to a newsletter subscription, I want to mention that I asked our newsletter person about this, and he said that the note indicating that a confirmation mail would be sent was in error. If you signed up for the newsletter, you’re subscribed. If you were previously receiving our GW2 newsletters, you’re subscribed. No confirmation will be sent in relation to an existing or new newsletter subscription.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

BETA!!

in Guild Wars 2 Discussion

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I think you expressed this very well, Pandaman, and thank you. It truly was not “every loyal player into the test” but just “We’ve inviting a few loyal players” with the knowledge that this is a brief stress test and there will be other opportunities in the future!

Just a brief question will there be a (more polished) survey system, similar (but hopefully improved) to the one used during the beta tests from before launch?

I really hope so the feedback could be very helpful.

I initially believed “this is a stress test” and I wasn’t sure and remain unsure if there will be a survey or a means of providing feedback. However, the invitation mentions “feedback” so I guess I’ll have to ask about this on Monday. I’m sure testers will be given information on this.

I got in!

And then I saw the hours. I am at work during both stress tests. Major Bummer.

Will not attending this stress test disqualify me from being invited to future ones?

No I don’t think so. Some people won’t be able to participate and we do understand that.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

BETA!!

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What the…

“One of the most loyal” does not imply not being chosen means you’re not considered a loyal player, it just means a person who got invited is literally just one of the people considered eligible for an invite. They’re not saying they’re inviting everyone who is “loyal”, just a random few, so it’s only natural there will be people who are left out.

And congratulations to everyone who got invited, I hope you all have fun even if it’s likely there will be bugs and crashes galore (not a dig at ANet, just how early betas usually are).

I think you expressed this very well, Pandaman, and thank you. It truly was not “every loyal player into the test” but just “We’ve inviting a few loyal players” with the knowledge that this is a brief stress test and there will be other opportunities in the future!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Wrong Day in: HoT Closed Beta Stress Test?

in Guild Wars 2: Heart of Thorns

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Just got a “Welcome to the Guild Wars 2: Heart of Thorns Closed Beta Stress Test (Correction)”.
This bug is fixed i guess

Exxxxxcellent. Thanks for letting us know the correction went through properly. Are the times and dates clear now?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Wrong Day in: HoT Closed Beta Stress Test?

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Hey guys,

I just learned that some people got an invitation with the wrong day of the week. The date is accurate, but it says “Thursday” instead of “Tuesday.”

The stress test is scheduled for Tuesday, March 24 from 12:00 p.m. to 2:00 p.m. Pacific and 5:00 p.m. to 7:00 p.m. Pacific.

European testers, you can do the conversion, with Pacific time being -7 to UTC. (But come to think of it, 5:00 p.m. Pacific puts it into Wednesday in Europe, doesn’t it?)

We apologize for any confusion!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

BETA!!

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ArenaNet Communications Manager

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Hey guys,

I just learned that some people got an invitation with the wrong day of the week. The date is accurate, but it says “Thursday” instead of “Tuesday.”

The stress test is scheduled for Tuesday, March 24 from 12:00 p.m. to 2:00 p.m. Pacific and 5:00 p.m. to 7:00 p.m. Pacific.

European testers, you can do the conversion, with Pacific time being -7 to UTC. (But come to think of it, 5:00 p.m. Pacific puts it into Wednesday in Europe, doesn’t it?)

We apologize for any confusion!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Wrong Day in: HoT Closed Beta Stress Test?

in Guild Wars 2: Heart of Thorns

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Gaile Gray

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Look at the properties and tell me the sender. NOT the “from” line, but the actual sender.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Wrong Day in: HoT Closed Beta Stress Test?

in Guild Wars 2: Heart of Thorns

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Are you sure you’ve gotten an official mail?

According to this post, it clearly says Tuesday:

https://forum-en.gw2archive.eu/forum/game/gw2/BETA/4903072

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

BETA!!

in Guild Wars 2 Discussion

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Congratulations to those who have been invited to the stress test. To those who are not included this time, please know we will be doing more tests in the future. If you want to boost your changes, sign up for the newsletter, as we draw some number of testers from that pool.

Also — this is important: Our invitation does not include links of any kind. If you or someone you know gets an e-mail that suggests you use a link for any purpose, that is not from us. If you get an e-mail that appears bogus, please delete it immediately. Do not click links. Do not visit sites other than our own in relation to the test.

My e-mail actually had a link in it which says it goes to the “Heart of Thorns subforum”, and the e-mail was from guildwars2@ncsoft.com.

Is this not an official e-mail?

That’s sort of why I said “other than our own.” Linking to our forum? A-OK! But if it’s confusing, I will change my message. Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

BETA!!

in Guild Wars 2 Discussion

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Congratulations to everyone was invited to the stress test. We hope you have a great time!

To everyone who was not amongst the small number of invitees this time around, please know we will be doing more tests in the future. If you want to boost your chances, sign up for the newsletter, as we draw some number of testers from that pool.

Also — this is important: Our invitation does not include links other than a link to this very forum (actually, the Heart of Thorns sub-forum). If you or someone you know gets an e-mail that suggests you use a link to access the test, or validate your accounts, or that in some other way directs or links you to a site other that our official website or forum, you should not click the link. After all, the e-mail itself contains the info you need to know to test, and the only link within the invitation heads directly to and only to our forums.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Golem Issue: Resolved

in WvW

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This issue has been addressed and golems are now available again.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

I'm giving away two HoT t-shirts!

in Guild Wars 2 Discussion

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I love the GW2 community.

I agree. From the heart, I believe GW and GW2 have the best community of players, ever. (And I’ve been gaming a looooong time. )

evildeadjunky — It would be so nice to have merchandise to offer. I believe one of our teams is investigating those options, although I understand it’s trickier than it sounds. For instance, we don’t really have the staff to handle sales fulfillment, nor do we want to hire people to package merch and ship it off. Plus with a global player base, fulfillment can become a challenge. With all that said, I’m squarely in your court as far what a great idea it would be to offer GW2 merch to those who want to purchase it.

BTW, I just bought a Shatterer figure the other day, to add to my GW2 Shrine.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

I'm giving away two HoT t-shirts!

in Guild Wars 2 Discussion

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What a lovely thing to do. Please note, all fulfillment is on Corvus’ tab. (So I hope he doesn’t have to send to some distant shore with a £75 shipping fee. )

Seriously, Corvus, it was great to see you at Rezzed. Loved the chats and the thoughts you shared! What you’re offering to share is a very kind thing for your fellow GW2 players! <3 !

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet