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Purchased 15 Shadow dye packs...and...

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Gaile Gray

ArenaNet Communications Manager

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You have spent all the luck for this game, no precursors or the like for you.

Oh now Valento, don’t be mean.

Congrats, Gunga Din — you did well!

Gaile, these dyes aren’t shadow! They are pure doom. There, a new naming convention for future DARKER dyes: Doom. Can’t wait for Pink Doom, or Shylac Doom.

So you’re saying that my idea of pastel-y lavender wouldn’t come true with these, eh?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Forum Specialist Program

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Has there been any progress on finding profession specialists?

At the present time, the developers are discussing whether having profession specialists will be a viable inclusion in the program. So at this point, applications are on “hold” with another view planned in the next week or so.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Transfer lost

in Account & Technical Support

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Gaile Gray

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Edited your post to remove your name and your e-mail address. Please don’t post personally-identifiable or credential-related information on the forums. Thanks.

As far as a free transfer, I honestly don’t remember that anyone was given such a thing after the beta, or that such an offer would extend years later. But you can contact Customer Support if you’d like to ask about it.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Golems deactivated

in WvW

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Gaile Gray
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ArenaNet

The Miniature Pet Dapperness Thread

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Dear heavenly Dwayna — I neeeed that frog.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Going to PAX East? EGX Rezzed?

in Guild Wars 2: Heart of Thorns

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I haven’t really posted on the forums before (as in, at all!) but I wanted to drop by and say a huge thank you to the entire ArenaNet team for making Rezzed an incredible weekend.

I loved playing the HoT demo, and still can’t believe that me and my husband now have the matching foil HoT shirts for winning a Stronghold match! We wore them with pride on Saturday, alongside another guildie who was playing host to us for the weekend

It was an absolute pleasure chatting with Tyler, Tirzah and of course Gaile. Your passion for GW2 shines through, and you really made my weekend! Thank you so much! <3

If our going to Rezzed got you to post for the first time on the forums, well, that’s just awesome!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

FPS DROP after Patch

in Bugs: Game, Forum, Website

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Gaile Gray

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AND… in a matter of seconds, the team wrote back to tell me they have noted a lot of good info in this thread (thank you, guys!) and they will continue to investigate.

I imagine we’ll have an update soon, but don’t quote me on that, because I know that “soon” isn’t… the favorite word around here.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

FPS DROP after Patch

in Bugs: Game, Forum, Website

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Let me check on this. I am sure it’s a known issue, but I’ll get back with any info we have as soon as it’s available!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Perma-Banning Innocent players?

in Account & Technical Support

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As GM Talon suggested, the only way to resolve this issue is for your friend to contact CS and let them work with him directly.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Purchased 15 Shadow dye packs...and...

in Guild Wars 2 Discussion

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Gaile Gray

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You have spent all the luck for this game, no precursors or the like for you.

Oh now Valento, don’t be mean.

Congrats, Gunga Din — you did well!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Hearing Player Shouts for Map

in Bugs: Game, Forum, Website

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I feel quite sure that the team is aware of this, but I’ll send an e-mail to confirm that they do. I also noted my character was unusually “chatty” tonight, and it seems this is happening to chars of various professions and races.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Getting to Know Your Fellow Posters Thread

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I’m flashing back to the dreaded “Tell me about yourself” question from job interviews.

Awww, we’re not nearly that scary!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Instant "God Walking Amongst Mere Mortals"

in Bugs: Game, Forum, Website

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Hey all,

Believe me, the devs are aware of this issue and it has been and is being taken care of.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Bug - Stacking Items [merged]

in Bugs: Game, Forum, Website

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As Lauree posted above there is a work-around for this issue until it’s fixed. Please follow the link.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Stuck on 99% with one file remaining

in Bugs: Game, Forum, Website

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Hey guys!

Try this, ok?

https://forum-en.gw2archive.eu/forum/support/support/SELFSOLVED-problem-with-1-2-files-remaining

Specifically this bit from our Security lead:
https://forum-en.gw2archive.eu/forum/support/support/SELFSOLVED-problem-with-1-2-files-remaining/4704131
This situation has arisen before, and this has solved the problem in the past.

Let me know if it works and good luck!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Stuck on 99% with one file remaining

in Bugs: Game, Forum, Website

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The team is investigating this situation, as there do appear to be a few issues. (And btw, we love the UK and hope you won’t take the issue personally! ) Honestly, though, this seems to extend beyond the UK.

In the meantime, if you try some of the player suggestions here and find that one of them does help you, could you kindly call that out, so others know to try it? Doing so may also help the devs analyze the various issues.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

3/16/15 patch bugs

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Gaile Gray
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Gaile Grey at EGX

in Guild Wars 2: Heart of Thorns

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Gaile, it was amazing to meet you at EGX. I had such a great time and enjoyed the small chat we had!

Thank you for the hug and selfie too! <3

It was great to meet you! Thanks for coming out for the event, and hope to see you again another time.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Camera Settings Reset Upon Logout

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Hey, folks, can I ask for a check on this from others? I’d like to pass it along, but mrauls is the only one who mentioned it, so I’d like feedback from others, if you’d care to share it.

Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Going to PAX East? EGX Rezzed?

in Guild Wars 2: Heart of Thorns

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Hi Gaile, sorry we missed you yesterday at Rezzed. We were in the queue and then just as you started the trivia we started playing the demo (the three of us were right behind you). When our demo finished I looked for you, but you weren’t around. I stopped by the booth 4 or 5 more times before we left but never saw you again. I hope that yesterday’s networking problems didn’t eat up too much of your time. The demo was great!

I am sorry to have missed you! But the important thing is that you tried and enjoyed the demo. Yaay!

Just got home from Rezzed (eating some beans on toast!).

Thanks for today, ArenaNet! I had a great time.

Special thanks to you, Gaile, for selecting me as one of the six to win a Charr plush. I’m glad I won it! Shame I wasn’t quick enough to get the toaster to win some dragon toast!

I didn’t get a chance to win a sparkly HoT t-shirt as the stronghold queue was too long (I was the guy who was 1 away from being able to play it!) but pass on the message to your brand manager that I’d be willing to pay for them if they happened to be available in the store hint.

All you guys at ArenaNet were welcoming and happy to answer questions/chat with us in the queue as we were waiting our turn. Really happy to have met you all at Rezzed, and I hope to see you guys in the future at some point.

We loved having you come along, and it was terrific to be able to give some excellent and hard-to-come-by Guild Wars 2 swag to our players. I was staggered by how well players did with the trivia! Enjoy Charrlie, now, and we’ll hope for more toasters next time!

Just got back from Rezzed today – what a weekend that was!

I can’t thank you enough for inviting [Eden] to the afterparty. It couldn’t have been a better place for us not only to meet the team, but each other as well! I must have spent at least 3 hours chatting to John Corpening about Stronghold and PvP, and I do not at all regret pouncing for the Charrlie that got thrown in to the crowd. We missed the trivia at the booth but I think we made up for it by winning our shiny t-shirts in the last PvP match of the day! We were super impressed with the WvW show as well and can’t wait to try it out for ourselves

Thank you again on behalf of all of us at the guild – it was a fantastic experience and we hope to see you guys again some time!

John is a wonderful guy; I am so happy to work with folks like him! (And quite honestly, he’s so helpful when I have a pesky question about competitive play. Always informative, helpful, and patient!)

Congrats on the plushie and the shirts — you guys did well.

And I hope to see you again really soon!!!

I was there, sadly I didn’t get any hugs because I was a little sick and didn’t want to get anyone else sick lol.
Also didn’t get a foil shirt either.

Aww Riku! I’m sorry you were not feeling well, but SO happy that you turned out for the event!

^You flew over to Rezzed? Wow! That’s some dedication!

Or you just happened to be there on business/family matters/vacation?

Sounds like fun, either way. =)

I will fly, drive, or walk anywhere to meet Giild Wars 2 players! It’s the best thing about having the best job in the world.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Best update in GW2 History

in Guild Wars 2 Discussion

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Just back from a walk to the other side of the building, and there are absolutely no issues with the download on our side. It’s a meaty download, to be sure, but I advise that you just sit tight and let it do its thing, or you could try again later in the day when traffic may be lower.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Best update in GW2 History

in Guild Wars 2 Discussion

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We’re sorry for the delays that some of you are having. I’ll pad down the hallway and see if there are any issue on our side, but I really believe this is just the normal “update = higher volume” situation.

Also, while we’re talking about the update, I’d like to point to a known issue in case you were concerned about a seeming change to your ability to make acquisitions using any character. Here’s that thread: https://forum-en.gw2archive.eu/forum/support/bugs/Vendor-List-Limit-Vigil-Priory-Whispers/4883401

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Vendor List Limit (Vigil, Priory, Whispers)

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Before you do fix it make a button to “only show stuff usable by your profession” like in the trading post. So it reduces clutter.

Interesting idea, Yumiko! I don’t know if there’s a plan for that sort of interface change, but as a player I can see where it would be useful.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Vendor List Limit (Vigil, Priory, Whispers)

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Sorry for the unnecessary alarms, guys. We’ll get this taken care of so you can go about your business normally.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Vendor List Limit (Vigil, Priory, Whispers)

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Now the vendors only sell the limited equipments that only the said class can use. I only have one mesmer character that’s in Vigil and now I can’t buy the Vigil Rifle skin anymore because of this change.

Kindly please switch it back, it does more damage than it fix.
What’s the idea behind this change anyway?

This is not intended. This is a bug, and we apologize for the confusion. The team is aware of this issue and will be correcting it as soon as possible.

You truly are not (supposed to be) required to use a specific profession to purchase items for that profession. Even if an item is not intended for use by a particular profession, you still can (or will be able to, once the fix goes through) purchase the item for use by another character/profession. For example, your Elementalist is welcome to purchase Engineer gear, although obviously the Ele cannot equip it.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Best update in GW2 History

in Guild Wars 2 Discussion

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I would like to say thanks anet for the camera change, this look like a different game now and it’s so wonderful! You really did a great job!

All my love,
Icdeadcasuals

So glad you’re enjoying it!

If someone is having difficulty downloading, consider completely closing the GW2 window and logging back in. If you have part of the download you will not start over, but merely pick up where you left off. I find this is helpful, at times, in getting a download to complete on what is (as I’m sure you can imagine) a very busy day for the servers.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Next Game Build: Update

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I see they didn’t decide to go through with the removal of WvW from world completion. A pity.

Uh..
“WvW map completion is no longer a requirement for a character to achieve World Completion, and these maps no longer award map completion rewards.”

Thanks. I was just going to point that out. . I think we’re good on this.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Next Game Build: Update

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I am very disappointed they didn’t include restoration of greatest fear plotline and promised fixes and updates for personal story lv70 and lv80

Like personal story is not important and how stability is used and if www maps offer map completion is more important then personal story ???

Please read Bobby Stein’s recent posts on this subject. The changes were never planned for this build but they are very much on the to do list.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Next Game Build: Update

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It’s live and we hope you like it!! I think you’ll enjoy the tasty morsels.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Lovely video

in Community Creations

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Hey all,

I’m in London at Rezzed this week, and so I’m not sure if this video was shared here in the forums. But I was so touched by it, I wanted to post a link:

Hope you enjoy it as much as I did!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Lions Arch workers on strike!!

in Lore

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Of course Kiel was a bad choice, she didn’t do anything and isn’t doing anything. I ASK FOR A RECOUNT OF THE VOTES!

Btw, shouldn’t we tell Kiel that her workers needs tools to work? I’ve seen people hammering with their bare hands. It’s outrageous, this is slavery!

Seriously, Kiel needs to attend to this, it’s outrageous! More and better tools for all! You have to wonder in what third-rate tool shop in what remote location did a purchasing agent get the bright idea to pick up picks that swing vertically and strike on the side. We citizens of LA are all for fiscal responsibility, but that’s just a silly bit of costs savings.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Have to buy HoT to create a Revenant?

in Guild Wars 2: Heart of Thorns

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There is no information regarding purchasing HoT with Gems in-game, one way or the other. There is information, however, regarding the Revenant. You absolutely will need to purchase the expansion to be able to create this new profession.

Good luck.

Actually, there is information about purchasing the game, as opposed to acquiring it for gems. (Emphasis added for clarity.)

Q: Is the expansion “buy to play”?
A: Guild Wars 2: Heart of Thorns is a paid expansion to Guild Wars 2, but once you buy it, there are no subscription fees. This means that you can continue playing and access future updates for Guild Wars 2: Heart of Thorns with no subscription fee.

Since gold can be acquired simply through playing the game, using in-game currency is not a form of payment in this context.

And yes, owning Heart of Thorns will be required in order to create a Revenant.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

HOT purchased in game with gems?

in Guild Wars 2: Heart of Thorns

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Let’s be clear:

Q: Is the expansion “buy to play”?
A: Guild Wars 2: Heart of Thorns is a paid expansion to Guild Wars 2, but once you buy it, there are no subscription fees. This means that you can continue playing and access future updates for Guild Wars 2: Heart of Thorns with no subscription fee.

“Paid” in this context means money, not gems.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Going to PAX East? EGX Rezzed?

in Guild Wars 2: Heart of Thorns

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I’ll be doing trivia two or three times a day at Rezzed. Look for me and you can win some pretty sweet prizes!!

We’re driving up from Brighton today and can’t wait to get to the show tomorrow morning!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Suggestion] Deployment of glider

in Guild Wars 2: Heart of Thorns

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Immediate deployment or even pre-deployment is fine with me. Mind you the problem is that ANet doesn’t want people being able to deploy just by jumping, or running over a low hill. The fall mechanic seems to have been in place because ANet only wanted it to be deployed in certain conditions. The issue with instant deployment is that programmatically how the game know the difference between falling off a high cliff or falling off a small hill?

If I understand the suggestion, I was thinking the same thing as CureForLiving here. I do a lot of jumping, up and down, and I’d not want my glider to deploy and wing me off into the air when I was trying to do a vista that required a nearly straight downward jump.

I’ve played the demo (obviously ) and I feel the deployment mechanic is really smooth. Your mileage may vary, of course, so we’ll welcome input during the beta tests.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Guide] Learn how to to play music in game!

in Players Helping Players

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This is so marvelous, Nefara! Thank you very much for the time you’ve taken to help other players. I look forward to hearing even more wonderful music throughout Tyria. <3

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Thank you

in Guild Wars 2 Discussion

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Thanks for the positive note.

Gaile Gray
Communications Manager
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ArenaNet

Finally got it!

in Guild Wars 2 Discussion

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Well done!!

Gaile Gray
Communications Manager
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ArenaNet

Next Game Build: Update

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Oh yes. In answer to the question, store updates will be coming out soon, but likely not today.

Again, thanks for your patience!

What are you doing up at this hour?!? :o

I’m in Brighton, England, for meetings with my EU team members. Then on to EGX Rezzed in London Thursday through Saturday.

Well that’s explained the extra U in rumor. You are probably posting from one of their machines and their spell check “fixed” it for you.

Actually, I used to live here, and for me “armour” really does have two “u’s.” I have to consciously remove the second “u” in all sorts of words. (One of the founders of ArenaNet gently told me we needed to go with “armor” back when I first started writing website content.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Camera Fixes?

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It was set for today originally but got pushed back yesterday, so we do not know. Sometime rather soon I would guess.

Correct. Check the Game Update thread in this sub-forum for a bit more information, but essentially we do not yet have a roll-out time period.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Super Adventure Box [merged]

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There’s no new information on SAB at this time as far as a return date. You know it will come back at some point in the future, but there is no date to announce right now.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Next Game Build: Update

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Oh yes. In answer to the question, store updates will be coming out soon, but likely not today.

Again, thanks for your patience!

What are you doing up at this hour?!? :o

I’m in Brighton, England, for meetings with my EU team members. Then on to EGX Rezzed in London Thursday through Saturday.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Next Game Build: Update

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Oh yes. In answer to the question, store updates will be coming out soon, but likely not today.

Again, thanks for your patience!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Next Game Build: Update

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kittenahe — I know you’re excited about what’s coming. So are we. We do want to do our best to make sure everything is topnotch and great, so a little more time for testing is in order. And I believe — although I don’t presume to tell you how to feel -- that you’ll be happy with the update!

Sharen — Yep, I hear you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Next Game Build: Update

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Ok you guys, settle down. You know better than to start The Rumour Game™!

:D

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Next Game Build: Update

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Hey there,

We know that some of you are anticipating a new build for Guild Wars 2 on March 10th. We wanted to give you a heads up that the game update is coming, but it will not be going out on March 10th. At the present time, contents of the build is undergoing additional QA Testing. If we get more information about an anticipated timeframe for the build’s release we’ll try to provide that info in advance. But of course as always, we will update in the forums with detailed update notes when the build goes live.

Thanks for your patience.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

forget wings, it's all about the pigs!

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In case people don’t know, the golden pig on the Gem Store is an obvious nod to the Pike Place Market Piggy Bank in Seattle where ANet is based. I personally would have preferred a gem store mini doughnut machine that is located right next to the pig, but oh well.

Mini doughnut machine, eh? What better way to build strength, endurance, and a sugar high for encounters with world boses!

~quietly flags post for review of gem store team~

Ok, ok, I jest!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

24 hour availability screwed me

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It will be permanent.

I honestly don’t know if the items in question will be “permanent,” if you mean they’ll be in the store forever. I’ve seen items rotate through, and I know that not every item is available every day. What I do know, from the post on the website, is that the items are a sort of preview and they will be offered for a longer period of time and not just a single day sometime in the future.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

forget wings, it's all about the pigs!

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Reminds me of a Charlott’s Web quote: “That’s Some Pig!”

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

24 hour availability screwed me

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Just to confirm:

“Breaking news! We’re releasing future items early for one day only!”

So yes, the items will return.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet