Showing Posts For Gaile Gray:

Twisted Watchwork Portal Device

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Due to an issue with the item, the Twisted Watchwork Portal Device has been temporarily disabled.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Instanced Raids Confirmed [merged]

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Kind sad if legendary armor are raid only reward. I liked in this game to have multiple paths for rewards. I don’t want another MMO where raiders have the best rewards of the game. Not again the 10 man raiding guild thing.

There are plenty of other awesome rewards and we’ll be talking about those in the future.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Moderator)

Play for Free Confirmed [merged]

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Sorry I was so sceptic. I have just created the F2P account and it looks like everything will be fine. No bot spamming, no gold selling, no changes to major things in trading post. I really like it. The restriction for free players are not restricting them from enjoying all the aspects of the game…. and if they want to join the community, they can either level up their ranks and levels, or buy the game.

Bravo ArenaNet.

I just shared this post with the team. Thank you for looking at this objectively and for sharing your thoughts. As one of our team said, “We really did think about this a lot.”

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Play for Free Confirmed [merged]

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

You will get a lot of good info in Mike O’Brien’s article about today’s announcement.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Play for Free Confirmed [merged]

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Hey, all,

We know you’ll have a lot of questions about GW2 and our opportunity for folks to join the community through the Play for Free initiative. I’ll point you to a comparison chart here: https://help.guildwars2.com/entries/95982157?_ga=1.243374597.1017581385.1401897416

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

SMS Restrictions and New Accounts

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Posted in New & Announcements, but repeated here to ensure that new players are aware of this news:

As ArenaNet President Mike O’Brien detailed in a recent announcement, ArenaNet is committed to protecting your game account.

Effective at 11:59 pm Pacific Time on August 28, 2015, all newly-created accounts will have SMS restrictions. These restrictions mean that you will not be able to use in-game mail to send items or gold, and you will be unable to access guild vaults. If you wish to eliminate these restrictions, simply add SMS or an authenticator to your account and the restrictions will be removed. Account created prior to August 28 will not experience these restrictions.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

SMS Restrictions and New Accounts

in News and Announcements

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

As ArenaNet President Mike O’Brien detailed in a recent announcement, ArenaNet is committed to protecting your game account.

Effective at 11:59 pm Pacific Time on August 28, 2015, all newly-created accounts will have SMS restrictions. These restrictions mean that you will not be able to use in-game mail to send items or gold, and you will be unable to access guild vaults. If you wish to eliminate these restrictions, simply add SMS or an authenticator to your account and the restrictions will be removed. Account created prior to August 28 will not experience these restrictions.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Recruitment Video Opportunity

in Looking for...

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I am positively loving this thread and all your creativity. In fact, it may be the most fun I’ve had on the forums in years!

Thank you for these amazing works! Remember, we can accept through September 1st, and I’m told the 30-second limit is… flexible. That doesn’t mean we could accept a “Gone with the Wind”-length recruitment video, but that does mean you’re not locked to a precise half-minute of time.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Recruitment Video Opportunity

in Looking for...

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

It’s my guild’s recruitment video, Mere Mortalibus [MMO]. The music is mine and it’s under Creative Commons BY-NC-ND license.
http://www.youtube.com/watch?v=75t1tVPXx-I

The music was presented at the competition of digital music at Euskal Encounter 23 in July this year. The video was showed during de projections.
http://www.youtube.com/watch?v=4aL-yOfRzNA

It is also an honor to announce that participation in the competition was high and with a lot of quality and we got the second prize in the area of Digital Music.
http://www.youtube.com/watch?v=H3sChL9-O9E

I hope you like it. Sorry for my English

That is so great, imoraza! And to win a prize, too? Congratulations!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

PAX Prime Party Passes: Enter Here!

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Edit: Omg omg omg! Found out later today that one of my friends got access to the gw2 party. If anyone has any requests that didn’t or won’t get access feel free to let me know. I’m going to create a new thread in the mesmer section for any reasonable questions that I may potentially have a chance to ask (Doesn’t mean I’ll be able to get any answers or for sure be able to ask any, just means I’ll see). Feel free to let me know if you have any questions or other requests, don’t worry, doesn’t need to be mesmer related.

Just to let you know. This is a party, not an interview session. While I’m sure the staff members attending won’t mind a question or two, please don’t come with a laundry list of questions, because the intention is to celebrate our game, our community, and our Saturday announcements, and not to engage in interview sessions.

Thanks for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gem purchase grayed out

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

We’re sorry for the inconvenience! The team identified the issue and implemented a fix yesterday. Could you let us know if you are still having an issue? Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

PAX Prime Party Passes: Enter Here!

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Watch your PMs, folks! I wish we could invite each and every one of you, but numbers were (understandably, I’m sure) limited. Thank you for ALL your great entries, and for sharing your Guild Wars 2 love! <3

Those who received a PM, please respond today. Those who didn’t get a PM, check your PMs again tomorrow, as I may be able to squeak in a few more, I’m just not sure yet! (Oh, just to be clear, there were many that were extremely good and so I did a random sort from a bunch of winners. If you get included later, you’re not an also-ran, you just got hit with RNG. )

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

New EULA

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

archive.org to the rescue!

EULA:
Old EULA for US, updated March 26, 2013
Old EULA for europe, updated March 26, 2013
New EULA, updated August 25, 2015

Privacy Policy:
Old Privacy Policy
New Privacy Policy

At first glance, they changed NCSoft to ArenaNet, changed the formatting and merged the region-specific versions into a single document. I’ll take a closer look when time permits.

Thank you, Tub. I don’t have the edited version, so I was not able to make a tracked changes, and my time doesn’t really allow that now. I appreciate you doing the check about this, and confirming it’s basically “housekeeping” on the UA and PP.

Gaile Gray

Oh say, that’s been in there since before Guild Wars launched, back in 2005. I guess I’d call it “standard verbiage” and I know that I’ve asked about it, and it’s a corporate thing, but should not be seen as any sort of mechanism to start monthly fees. The entire company is behind the “There is no monthly fee” concept for GW and GW2, and that is not going to change.

https://forum-en.gw2archive.eu/forum/support/support/License-Agreement/first#post1706206

My hero! Thank you for posting that. It’s old, but it bears repeating!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

How to get rid of that stupid SMS request??

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I don’t know, but it would be nice if they would stop harassing me to set up the SMS authenticator every time I try to load the game.

It’s every fifth time. The team will review that frequency in the future, but for now we’ll leave it there, given the proven security advantages of authentication.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Recruitment Video Opportunity

in Looking for...

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Here is a video I made for my guild a while back, its a full CG video I made in Cinema 4D. Hope you all like it https://www.youtube.com/watch?v=FMfL-N__nvg

<3 <3 <3 !!!

You have some good skillz there, Fred!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Recruitment Video Opportunity

in Looking for...

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I would like to see a mix of types of guild videos catergories.. IE not most people want to see only pve, only wvw videos Im going to guess Gaile is hosting this project so Im going to also hope that she will include videos from different areas of play

PLEASE INCLUDE THE FOLLOWING:

GvG guilds

PVE guilds

WvW guilds

PvP guilds

Dungeon guilds

World Boss guilds

Dont let this become a glorified hey look at my guild thing!! the best thing you can do is show all areas of the game and all different types of players dont focus on just one aspect!!!

ALL guilds are invited to submit a video for consideration. We’d truly love to feature guilds with every kind of focus or, like mine, a focus on every aspect of the game.

You can be sure we love our game from every angle, and from every angle our guilds represent it well. So we’ll be looking for as broad a variety as possible!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Recruitment Video Opportunity

in Looking for...

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

So… September 1 is a Tuesday. Did you mean 8/31?

Oh pooie! You’re the first person to point that out. Yes, Tuesday is correct.

~rushes to amend post~

Thanks for that catch.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Recruitment Video Opportunity

in Looking for...

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

“Make sure to abide by our Terms of Use and not to use any copyrighted content beyond our own”

We have to use music we own or have permission to use?

We cannot post a video that has copyright music. Even if you bought a copy of the music, we cannot post it publicly. So best advice: use Guild Wars 2 music or music that you, personally, composed.

Thanks for asking — it’s a good question.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Recruitment Video Opportunity

in Looking for...

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Do we have a chance at being picked if we are a small guild? :0

Positively! Great guilds come in all sizes! There’s nothing whatsoever stopping a guild from submitting if it’s small, medium, or super sized!

This sounds great! Our guild (30 members) will try to make something for sure, we have some composers that’ll love creating something just for this!

Terrific. Thanks!

This sounds great. already started emailing guildies for ideas.

Excellent. I find that many guilds have a very talented videographer/editor on board. Maybe you don’t even know it, but what a chance for the guild and for that guild member, right?

Please keep reaching out — I really want to see us featuring a BUNCH of guilds on the big screen!

(And thanks. )

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Guild Recruitment Video Opportunity

in Looking for...

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

This is really wonderful — well done! (I actually said “holy cow” at one moment. But… it’s long for our purposes. But I really, really like it, so could you make a shorter version? Pretty please?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Recruitment Video Opportunity

in Looking for...

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

So far we have 2 videos and both are 3 times as long as the requested length. Reading comprehension is clearly not our strong suit. Fun thread though and a great idea to get the community involved.

Oh shucks! Well, how about thinking “best of” and cutting it down? That would be super cool, and we’d love to see you in the mix!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Stop asking to remind me for SMS

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I learned that we’re asking not every log-in, but every fifth time or so. For most people, that means they’re being asked about once a week.

SMS is a highly desirable feature that we strongly encourage every eligible person to take advantage of. There are no plans to allow a complete removal of the reminder, but I’m told you can hit play directly and not deal with the reminder at all. The team will review feedback and may consider changes to the frequency at a later date. Their priorities are on other things right now, but they may visit this in the future.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

PAX Prime Party Passes: Enter Here!

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Oh dang, what did we get into here? ALL of these are splendid!

Thank you so much, and we’ll get back to as many of you as possible on Monday or soon thereafter!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

PAX Prime Party Passes!

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Can we submit more than one response? More than one phase? More than one screenshot?

Excellent question, worthy of a revision of the page. One entry per person on Forums; and one entry per person on Twitter, please!

My fiance and I are both going to PAX. Do we both need to be selected to go to the party, or is it a +1 invitation? Thanks.

I am sure we can work that out individually. Or… you both could enter.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

PAX Prime Party Passes!

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

So would you say that we aren’t allowed to RAID the party uninvited? Eh? Eh?

I would say raiding the party is extremely ill-advised. We will have huge Mordrem bouncers outside to prevent any insurgence of raiders.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[feedback] HoT failed...

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

The general consensus and a review points to this topic having run its course.

I’d just like to add that making an assessment of a game while in beta is, at best, premature.

Thread closed.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

PAX Prime Party Passes!

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

ArenaNet is holding a community party at PAX Prime. In fact, it’ll be the HoT-est event at the show! The Guild Wars 2: Heart of Thorns party will include players and dev team members, too, in at celebration to be held at 7:00 PM near the Convention Center on Friday evening. A PAX Prime ticket is not required to attend the party, but it is a private, invitation-only event.

How do you get a chance to get on the guest list? We’re offering entry options through social media and our forums. Check out our Twitter page for info on entering via social media. And to enter through the forums, visit the PAX Prime Party Passes: Enter Here! forum thread.

We’ll review your entries, select some of the prime comments, and let you know via a Forum PM or through the Twitter feed if you’ve won party tickets. You’ll need to respond to our message within 24 hours so that we can arrange to get you your tickets.

Enter soon – this opportunity ends at Noon on Monday, August 24. We hope to see you at our PAX Prime Party!

[P.S. Limit of one entry per person on the Forums and one per person on Twitter, please. You can enter both places, but just once. ]

[P.P.S. Don’t forget to stop by the Hydra Theatre at 10:30 AM on Saturday to participate in our fan and press event! Or catch the show on our Twitch channel!]

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

PAX Prime Party Passes: Enter Here!

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

If you’d like a chance to attend the PAX Prime party for Guild Wars 2: Heart of Thorns, show us your Guild Wars 2 love. Tell us, in 25 words or less, why you love Guild Wars 2, or why you’re excited about Guild Wars 2: Heart of Thorns. Whether your comments are funny or sweet, nostalgic or in the moment, we want to hear from YOU!

We’ll review your entries, select some of the Prime ~nudge ~ comments, and let you know via Forum PM if you’re a winner of party tickets. You’ll need to respond to the PM within 24 hours so that we can arrange to get you your tickets.

Enter soon – this opportunity ends at Noon on Monday, August 24.

We hope to see you at our party!

[P.S. One entry per person, please. You can enter once each on Twitter and the forums, but no more. ]

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

ArenaNet at PAX Prime!

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Will you need a Saturday pass to get in to the event or will any pass work? We were only able to pick up Sunday passes :|

You will need a Saturday pass to attend the presentation. Sorry — PAX’s rules, not ours, but of course we respect their rules. You can watch via the Twitch feed!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Recruitment Video Opportunity

in Looking for...

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Awesome, guys. I’m glad you’re on board.

If you make the Big Screen, I’ll try to snap a picture to post here.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Recruitment Video Opportunity

in Looking for...

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I’d imagine they want a mix of small and large. Just make it quality.

Exactly right! We’re not concerned about the numbers, but about the quality of the video. And no, we don’t expect professional videos, but nicely and carefully made, enthusiastic videos by passionate GW2 players are always top-notch!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

ArenaNet at PAX Prime!

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Morning Gail,
I’m from Nz and just looked up the world clock conversion …. 5:30 on a sunday morning for me … seriously?

I don’t think the body will let me awaken at that time of the morning.
While I will try will you guys be posting the presentation to youtube as soon as its done?

That definitely is early for you, Reinate. A recording of the presentation will be available in the archive of the channel on which is it presented, so it sounds as if you could catch it later.

swag giveaways haha. shall i bring my obey hat?

Always a fashion statement, Lightsbane.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

ArenaNet at PAX Prime!

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Hello Gail!

I am SO looking forward to meeting you all at PAX next week, I am so excited about getting to play some more HoT while I am there too any idea if there will be a “secret” party Friday night? who do I need to sweet talk to get an invitation? :P

Hey sylvariherald,

We’re excited too!

Just so I’m sure you know: the demo at PAX Prime will be of Guild Wars 2 and not Guild Wars 2: Heart of Thorns. This is because the game is being changed every day, and building a “demo branch” is quite time consuming.

We’ll definitely be talking about HoT during our Saturday presentation, but we’re delighted to show gamers core GW2 at PAX Prime.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Recruitment Video Opportunity

in Looking for...

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

As you may have read, Guild Wars 2 is going to be participating at TwitchCon at the end of September. We’d like to feature some of our marvelous Guild Wars 2 guilds right on our big screen at the show!

Here’s what you do to participate:

  • Put together a cool guild recruitment video! Give us about 30 seconds of footage introducing your guild and telling (or showing) players why they want to join up!
    • 30 seconds is optimal. We won’t toss you out of the running if you go 32 seconds, but we want these to be brief but meaningful.
    • Make sure to abide by our Terms of Use and not to use any copyrighted content beyond our own.
  • Place a link on this forum thread that leads to a place where we can view your video.
  • Be prepared to send us a high-res version file of the video, if it is selected.

We will let you know via forum PM if your video is selected and you will need to get us the high-res file as quickly as possible after notification.

It’s that simple!

Now, the timing is short, so get your creative juices flowing and submit a link to your video for consideration here on the forums by Tuesday, September 1.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

ArenaNet at PAX Prime!

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Are you attending PAX Prime? Is your guild? As you may have read in today’s blog post, we’re going to have demo stations on the floor at the Corsair booth (Booth #3342) and we’ll be holding an important Fan and Press Event on Saturday morning at 10:30 AM.

Guild Wars 2 fans with PAX tickets are welcome at either or both!

If you’re going to PAX Prime, we’d love a chance to meet you! Post here to let us know you’ll be at the show!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Maintenance Notification: August 19/20 2015

in News and Announcements

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

From approximately 9:00 PM on August 19 until 1:00 AM on August 20 Pacific time (5:00 am – 9:00 am UTC August 20) our payment processor will be conducting routine maintenance. Most of the Gem Store will function normally during this period. However, purchasing gems and upgrading to Guild Wars 2: Heart of Thorns in-game will be temporarily disabled. Please check back after 1:00 AM on August 20 to purchase gems or to upgrade your account.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Random Screen Blackout

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

in my case i ‘ve been getting the blackouts every 2 mins,the game is unplayable at this rate.i have also updated my drivers but no changes so far.hope we get a fix soon as i have already bought the expansion,it’ll be a horrible experience if this goes on.

I7 4720hq, NVDIA gtx 970m 3gb, 24 gb of ram.

Have you submitted a ticket to Tech Support? I encourage you to do so — I think they may be able to help!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Random Screen Blackout

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Thank you for sharing the response you received from Customer Support. I also have had the odd “black screen with sounds” situation, and I hadn’t gotten around to asking about it.

I know I do have outdated graphic drivers, so I’ll update now.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ranger Bugs (Updated)

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Well, I had 2 posts but looks like one of the moderators deleted one them, so we lost a whole lot of bugs. Will contact mods.

Edit: moved all the bugs to a google doc, makes it easier to keep up to date than splitting them onto 2 posts with limited character count.

Hi there,

I just read through this entire thread twice, and none of your posts were deleted. I’m sorry that it didn’t appear, but I imagine that the reason you don’t see it is that it didn’t “take” on the forums. But again, no deletions, removals, or hiding of posts took place, so I encourage you to repost the information.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Stop asking to remind me for SMS

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I will ask the team if the options and messaging can be amended.

Thank you for the suggestion, and because the thread is so derailed, we’ll close it now.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ping Issues [merged]

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Gaile can you ask team to look at big FPS drop on mac client too since last month. Sorry off topic but it is problem. There is a thread in this forum about it.

That’s seems a completely different issue. Please find that thread and post in it, so that I can flag it separately.

Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Engineer Bugs (Updated & Consolidated)

in Engineer

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Adding temporary post to address forum page-turn issue.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Engineer Bugs (Updated & Consolidated)

in Engineer

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

The devs working on any specific profession will look in that forum for bug and issue reports, and for suggestions. I will move this thread to its proper profession-related forum. Thanks for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ping Issues [merged]

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

We are tracking these issues. We’d like to know a bit more:

  • What are you experiencing?
  • Are you getting any error codes?
  • What is your ISP?
  • What is your location?
  • Could you run a traceroute and post it here? (Feel free to remove any personally identifiable information, or feel free to send the traceroute in a ticket to support.) It would really help!

Thank you so much for helping as we work to solve these issues.

(I may amend this list to ask more.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Unfortunately guild wars has stopped working

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Do you get an error code? Any sort of messaging at all? Are you offered the option to “Send a report to ArenaNet?” (I had a disconnect this evening and I was given the change to submit a report.)

What’s your location?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Cannot login to the leaderboards [merged]

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

This team is still working on this issue. I’ll see if there’s anything more to share at this time.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ping Issues [merged]

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Having said the above, I note that the most recent post in this thread was from 5:00 AM this morning, Pacific time. That’s about 15 hours ago.

Is anyone still having issues?

Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ping Issues [merged]

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Ok, I’m going to try to gather information about issues that seem to have started over the last few days. I am noting player reports of log-in issues and others describing disconnects. I’ve received two emails this weekend about disconnect issues directly related to EU servers and one about problems accessing our wiki.

And yes, I’m noting that some disconnects, including the two I’ve experienced, are in North America. So as you can imagine, there are a lot of questions and it would be very helpful to be able to share your details with the server and network teams.

If you are reporting issues in this or other threads, please share your location and some details: can’t log-in, getting disconnected, etc., so that we can see how this sorts out.

Thank you for your continued patience — the team is on the case!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Fractal Capacitor clipping on Asura

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Please see this thread for information, and post there if it is fitting.

Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Audio Problems with all storyline conversations.

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Have any of you submitted an in-game report on this? Or a Customer Support ticket? It’s far more likely that this will be escalated through those means than through the resurrection of this old forum thread.

On the other hand, I understand the situation: You believe that a recent build did something to cause audio problems. I can let the QA leads know about it, but without more details and the logs that our CS Team might request from you, it may be difficult for them to kitten. A QA rep may post here, or he/she may look for your details in the in-game logs. But thanks for letting us know!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet