Guild Wars 2

Resurrected.4132:

No, I have this account and I am on an NA server. I actually live in the UK so have bought the heroic digital edition to play on a EU server and was hoping to link that game to Resurrected.4132.

As explained in the thread, you cannot link two GW2 accounts and cannot reuse the log-in names.

Inculpatus cedo.9234:

As the email address associated with a game account is the Account Name, you need a unique one for each account. For identifying accounts and account security. Make sure you use an email address never used anywhere before.

https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/first#post3884132

Correct.

lordkrall.7241:

Resurrected.4132:

This is stupid, I was about to create a new account but I cannot as I am already using the email address on this account!!!

Do Anet actually want to make money from this game?

Security.

If you have multiple accounts on the same email you would:

1: Be unable to know which account is getting signed into, since you are using the email to login.
2: Lose access to both of your accounts if someone compromised your email account.

And correct again.

It’s not a difficult process, and having separate log-in names (Account Names) is in your own best interests, as you can see.

Tybros.6394:

Is there any way that The support team is able to lift the mobile authentication and roll back the clock a bit on my character, I don’t want to have lost all my gear as I had a lot there saving up for a legendary. I’m concerned that I don’t have my serial number anymore. but surely there’s something that can be done

I think we will be able to help you. Please discuss an account restoration with the agent who responds to your ticket.

Inculpatus cedo.9234:

The log-in from TX may be the forum IP address. The forum IP address shows up sometimes when you use the forums.

If you log into the forum, and the IP address shows up at that moment in Account Security, then it is you using the forum. You can Whois the address to see if it belongs to NCSoft or ArenaNet.

This is true. I’d like that forum access not to show, so that it doesn’t cause concerns and so real would-be hackers from the same area aren’t sneaking onto accounts.

ICEAciD.8065:

Would it still be too soon to submit a ticket to find out the outcome of lost item [Sentinel’s Draconic Legs]?

We ask that you wait until at least tomorrow, as these all should be resolved but a few may become visible over the next few hours.

Thanks for asking!

Please submit a ticket and the team will help you. In most cases, accounts are hacked because the player’s e-mail account was hacked. You need to secure your computer AND your e-mail account.

The courtesy refunds are taking quite a bit of time. If that’s what you’re requesting, you will hear as soon as possible. See above for other suggestions on how you might address the issue.

Your friend’s ticket will be responded to as quickly as possible. Frankly, I am concerned that his account has been compromised, and that probably is why the team is asking him to provide answer to questions, to establish that he owns the account.

I suggest that he continue to discuss the situation with Support, but he may wish to create a new e-mail account, in case the e-mail account is also compromised.

Inculpatus cedo.9234:

Have you tried using a different browser? Have you tried clearing your cache? Tried re-starting your browser? That isn’t the way the page should display.

Good suggestions. Because you’re the only one reporting this, at least so far, could you do a little troubleshooting on this by following the suggestions above?

If you still have issues, please post so I can ask for a review of the situation. But again, I’m not seeing this from others, so I’m hoping it’s just a momentary glitch on your end.

I sent an e-mail just yesterday about this issue. While the log-in from Texas is almost certainly completely benign — it’s probably just our log-in server — we don’t want to make a blanket statement that “any access from Texas is A-Ok” because that would be way too generic and would pose the potential for someone to unwittingly approve an attempted hack.

My account yesterday displayed three “log-ins” from Texas. I wasn’t asked to approve those, and I know they were acceptable, were 100% certainly due to my activity on the forums. But basically, my instinct is that it would be good to address this so that it doesn’t alarm players. To that end, we’re looking into this!

MasterYoda.8563:

Call the bank that issued the debit/credit card it may have been flagged by the bank as a fraud charge. Also file a support ticket to make sure nothing is wrong on Anet’s end. This are the only 2 things you can do.

I was in the same boat few days ago, I had to call my bank to resolve it for me.

Thanks for providing your personal experience; it’s helpful for players to know how you resolved the same situation.

Generally, the block is on the credit card provider’s end. A call to your CC company or bank — the company that issued the card — should clear this up. If you need help from us, we’re happy to oblige. Click “Support” above and then “Submit a request” so our team can respond to you. (Responses come to you via e-mail.)

While ArenaNet is the developer of Guild Wars 2 in China, there is a different publisher. Therefore, you would need to purchase Guild Wars 2 for China from the publisher or a retailers in China.

I do not know what “new content” you’re referring to. I believe that the games are identical as far as gameplay content, although there may be minor differences as far as armor, items, and character creation options.

I can’t tell where this stands, but this is clearly a case of account and e-mail compromise. I suggest that your wife create a brand new e-mail account and then contact Support via the link at the top of this page. Click “Submit a request” and she will be able to create a ticket with the new, uncompromised e-mail address.

nefastus.9046:

Thanks but he said the email wasnt linked to anything else only this game (shortly after he begun to use gmail, the one he got hacked was a less secure one i guess).
And it seems patience paid off in the end, earlier he got contacted that once his pc is secure he will be sent a new cd-key (which supposed to be known by the hacker too? i have no idea of the situation much lol), and I guess his acc will be reactivated.
Anyhow I guess topic can be closed/deleted and thanks for the comments.

I am glad this sorted out well for your friend.

Update: 8 May 2014

585578 – Resolved.
585216 – Resolved.
560681 – Resolved.
587975 – Resolved. Awaiting your further instructions.
587537 – Resolved.
549600 – Resolved.
586305 – Answered May 2. We await your instructions.
586318 – Answered May 2. We await your instructions.
580468 – Answered May 2nd. Please do not submit duplicate tickets. You need to answer the question posed in the ticket.
587135 – Answered today.
586532 – Answered yesterday.
569994 – In review or processing. (I sent an e-mail today to ensure it was properly queued for assistance.
590703 – In review or processing.
592129 – In review or processing.
578124 – In review or processing.
594234 – In review or processing.
589831 – In review or processing.
592821 – In review or processing.
589670 – In review or processing. You do not need to make another ticket.
590532 – In review or processing.
580067 – In review or processing. I feel sure we will be able to accommodate your request.
591175 – In review or processing. Three tickets. Please do not submit duplicate tickets.
570758 – Please ask your questions within the ticket, so an agent can update you.
566112 – You were asked to secure your computer and you have not responded since that necessary request. Please continue any discussion in the first ticket and do not submit duplicate requests.
KILLER.9453 – Still being processed. Please see this thread.
592680 – Still being processed. Please see this thread.
586383 – Still being processed. Please see this thread.
582647 – Still being processed. Please see this thread.
579239 – Still being processed. Please see this thread.
587058 – Still being processed. Please see this thread.
575040 – Still being processed. I apologize that you are not getting our update e-mails; I am working on improvements to that system to keep our players informed!
590224 – Two tickets. Even if they were different requests, they are related. Please close the newer one and update the first ticket.
591434 – We believe your e-mail is compromised. (There are 10 tickets in recent weeks) Please contact Support through a new e-mail account, refereing your open ticket, 591434.
572644 – Please do not post harsh and inaccurate comments. You are asking for replacement of items that you sold; you will be answered as soon as possible.
578590 – Answered today.
549144 – Final answer: You are not eligible for the refund that you requested.
554090  – Final answer sent April 25th. Your account is not eligible for restoration.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 8 May 2014

585578 – Resolved.
585216 – Resolved.
560681 – Resolved.
587975 – Resolved. Awaiting your further instructions.
587537 – Resolved.
549600 – Resolved.
586305 – Answered May 2. We await your instructions.
586318 – Answered May 2. We await your instructions.
580468 – Answered May 2nd. Please do not submit duplicate tickets. You need to answer the question posed in the ticket.
587135 – Answered today.
586532 – Answered yesterday.
569994 – In review or processing. (I sent an e-mail today to ensure it was properly queued for assistance.
590703 – In review or processing.
592129 – In review or processing.
578124 – In review or processing.
594234 – In review or processing.
589831 – In review or processing.
592821 – In review or processing.
589670 – In review or processing. You do not need to make another ticket.
590532 – In review or processing.
580067 – In review or processing. I feel sure we will be able to accommodate your request.
591175 – In review or processing. Three tickets. Please do not submit duplicate tickets.
570758 – Please ask your questions within the ticket, so an agent can update you.
566112 – You were asked to secure your computer and you have not responded since that necessary request. Please continue any discussion in the first ticket and do not submit duplicate requests.
KILLER.9453 – Still being processed. Please see this thread.
592680 – Still being processed. Please see this thread.
586383 – Still being processed. Please see this thread.
582647 – Still being processed. Please see this thread.
579239 – Still being processed. Please see this thread.
587058 – Still being processed. Please see this thread.
575040 – Still being processed. I apologize that you are not getting our update e-mails; I am working on improvements to that system to keep our players informed!
590224 – Two tickets. Even if they were different requests, they are related. Please close the newer one and update the first ticket.
591434 – We believe your e-mail is compromised. (There are 10 tickets in recent weeks) Please contact Support through a new e-mail account, refereing your open ticket, 591434.
572644 – Please do not post harsh and inaccurate comments. You are asking for replacement of items that you sold; you will be answered as soon as possible.
578590 – Answered today.
549144 – Final answer: You are not eligible for the refund that you requested.
554090  – Final answer sent April 25th. Your account is not eligible for restoration.

As I have written many times, please note the following:

This thread is not intended for courtesy gem refunds. Please do not post in this thread about duplicate-item refunds. Your request will be addressed as quickly as possible, but the processing takes time.

Folks, I want to gently state again that we assuredly are backed up on requests for these courtesy refunds. If you received confirmation that your ticket was submitted (an e-mail auto response upon submission) then you’re in the queue and you will receive any refund for which you are eligible as soon as possible. There is no need for a follow-up post whatsoever; you will receive whatever gems you are entitled to just as promptly as we can process the request.

Please be aware that this is a time-consuming and “hands on” process and there really isn’t a way to have it go faster. Even while we’ve added team members to try to work through these requests, it is taking time.

We apologize for the time that it is taking to process these courtesy refunds, but we must continue to ask for your patience while we go through each request, review and confirm eligibility, and then see to it that the proper refund is granted.

Thank you for your understanding.

I believe this issue is resolved and purchases are going through as intended. I understand that past purchase history may not be displaying while the devs continue to work on the issue, but again, current purchases are being processed.

Thanks for pointing that out, StinVec. (Yes, BG, he did have an active ticket related to this survey request, so no worries about a hack.)

I’ll ask a team member to take a look at the survey failure. This is not a website issue, it’s a survey coming from our ticketing system itself.

Account restorations are very time consuming, and require exact attention to detail. Account restorations must be handled after extensive review, to ensure that we’re doing exactly what is required and without damaging the game economy as a whole.

For this reason, yes, they take time. The days you are mentioning are not out of line with the time required for agent review, for pulling logs, for verifying details, and so forth. I anticipate you will be taken care of within the next few days, but I do not perceive any sort of “delay” in this process — it simply takes time.

Thanks for understanding.

Toxicity.5640:

I didn’t know that I need to take every character to the Armorsmith (it was in my least used character ex-town clothing). Thanks a lot for help.

Glad this sorted out for you.

Azreeal.3512:

All i have to say is thank you…you guys worked fast and made me and my GF very happy by getting my account fixed so quickly…TY SO MUCH!

So happy we could help you, Azreeal, and thank you for posting!

Matters of personal finance are never good grist for a forum post. For one thing, no one here can help you, and naturally we would not be able to answer in detail here. You’ve filed a ticket, and that’s just the thing to do. If you happened to fail fraud protocols, you can discuss with our Payment Team, your credit card processor/bank, and so forth, until it is resolved.

The bottom line is that we’re thrilled that you want to share our game with your family, and we’re committed to offering you the games at the price then in effect!

I am closing this thread because due to privacy concerns. We’re just not at liberty to discuss these issues, out of respect for our players.

I have utter confidence that if your credit card provider will allow the processing of your purchases, we would be able to fulfill them. It appears that somewhere along the line, something went wrong in the purchase system and we’ll work with you to get this resolved!

That ticket is from today. It is not closed, it is in the queue for review.

There are a few anomalies that need to be understood to move forward. However, I note an interesting addition your made to the ticket that could explain things a bit more clearly, and that may account for the answer that you received.

Please don’t be cross with the team. We get approached every day (every hour!) by people who don’t own an account but who somehow gather sufficient information to try to “hack it” by getting Customer Support to give them access. We must be diligent about security, and I’m sure you understand and appreciate that.

This decision will be reviewed. If you have not heard in 72 hours, you may post in the Tickets for Review thread above, as that is where I will be sure to see it. (We ask that people not post within hours of submitting a ticket but allow the ticket to go through the entire process, which this one has not, yet.)

Thanks for your patience.

And because the issue IS still under review, I’m going to modify your forum topic to make it more accurate and less unfittingly incendiary.

Here’s the bit that is linked, for those who’d like to read it:

What’s happening to toys?

Toys obtained prior to the implementation of the Wardrobe system will first need to be exchanged at a Black Lion Armor Trader for a new toy before they can be used again. Costume Brawl equipment such as the Boxing Gloves or riding toys such as the Witch’s Enchanted Broom—all of which previously were equipped on the Town Clothes page—now will be used directly from inventory.

This may sound silly, but it’s after hours so I can’t ask if it will work. For what it’s worth:

Have you tried removing the CC number and then clicking the “save this info” (or whatever it’s called) button? Might that override the saved info? (You’re essentially saving a blank field, but sometimes a billing system will allow that.)

If not, by all means let us know via a ticket, but I thought I’d mention this, as it worked for me on another site and may work for you, too.

Leo.2641:

Thank you didn’t have to submit a ticket. I tried all the character and the armor smith handed me the mad king out fit thanks guys for the support

Awesome! Thanks for the update!

Update: 6 May 2014

567840 – Resolved.
558665 – Resolved.
578563 – Resolved.
580836 – Resolved.
581571 – Resolved.
582075 – Resolved.
583204 – Resolved.
568487 – Resolved.
581604 – Resolved.
37937 – Answered Sunday.
593555 – Answered today.
568540 – Answered today. We await your instructions.
591190 – As suggested, see the brief post here.
582075 – Done, and thank you for the update.
540907 – I followed up today.
560681 – I followed up today.
587537 – In review or processing.
576136 – In review or processing.
549600 – In review or processing.
580408 – In review or processing.
578590 – In review or processing.
579719 – In review or processing.
572631 – In review or processing.
579876 – In review.
589213 – In the queue for review or processing. We received your information yesterday.
592930 – Consider communicating from a different computer and e-mail account, because there may be an on-going security issue. Four tickets. Please do not submit duplicate tickets. This is the only open ticket: 592117.
577150 – Please see this Wiki article for information on world transfers. Be aware that you cannot participate in WvW if you transfer worlds during a tournament period.
567585 – Re-sent the message of last Thursday.
567823 – Still being processed. Please see this thread.
579193 – Still being processed. Please see this thread.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 6 May 2014

567840 – Resolved.
558665 – Resolved.
578563 – Resolved.
580836 – Resolved.
581571 – Resolved.
582075 – Resolved.
583204 – Resolved.
568487 – Resolved.
581604 – Resolved.
37937 – Answered Sunday.
593555 – Answered today.
568540 – Answered today. We await your instructions.
591190 – As suggested, see the brief post here.
582075 – Done, and thank you for the update.
540907 – I followed up today.
560681 – I followed up today.
587537 – In review or processing.
576136 – In review or processing.
549600 – In review or processing.
580408 – In review or processing.
578590 – In review or processing.
579719 – In review or processing.
572631 – In review or processing.
579876 – In review.
589213 – In the queue for review or processing. We received your information yesterday.
592930 – Consider communicating from a different computer and e-mail account, because there may be an on-going security issue. Four tickets. Please do not submit duplicate tickets. This is the only open ticket: 592117.
577150 – Please see this Wiki article for information on world transfers. Be aware that you cannot participate in WvW if you transfer worlds during a tournament period.
567585 – Re-sent the message of last Thursday.
567823 – Still being processed. Please see this thread.
579193 – Still being processed. Please see this thread.

Inculpatus cedo.9234:

bringthepain.3948:

i have sent a few tickets into arena net and its been about three days where i haven’t been able to get into my account. I type in the correct log in information and try to log in only to be told i have to “recover my account”. So i did just that, even changing my password multiple times. I tried again and it told me the same thing, that i must recover my account. All three replies i got from the support team were links for me to change my password, which i stated isn’t the problem. My emails from guild wars changed as well from a log in notice to a “verify your account” notice. The first email i got from guild wars saying thank you for activating my account and my account name have disappeared as well. I am in dire need of help, looking forward to your response via email or forum.
ticket: 592930

It sounds as if your email account has been compromised (the hackers deleted your emails). Be sure to secure it as soon as possible.

I think this may be accurate. Except you say you are getting answers? I suggest that you make one more ticket (aside from the four you’ve already made) and reference 592117, the only ticket that’s still open. I believe there’s a compromise situation involved, possibly of your e-mail account. So secure your computer and write from a different e-mail account.

Inculpatus cedo.9234:

Gaile, I’ve noticed (at least for me) the link (named this thread) you put in your last few review posts https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-older-Part-2-merged/page/7#post3944203 goes to a one-line post by someone named Shaxxxxx.xxxx on page 7 of this thread. I’m thinking that’s not where it is supposed to go. Either my forum site page is messed up, or the link is broken.

Just wanted to bring it up, in case it was confusing other people.

I think you’re right. The forums, at one time, properly allowed in-thread links, but it seems to be doing it based on page counts, and people may choose a different count than I do, so they’re lead to the wrong post.

Thank you for pointing that out. I have made a new, self-standing and locked thread that I will link to in the future: https://forum-en.gw2archive.eu/forum/support/account/About-Gem-Refunds-for-Duplicate-Items/first#post3997411 I believe that that link will work for everyone. I sure hope so, anyway!

We want to let you know that duplicate-item and replacement-item refund requests are large in number and that processing them is taking quite a long while. Where we allow for follow-ups after a ticket has been unanswered for 72 hours via our “Tickets for Review” thread, we cannot do the same for the courtesy refund requests. We sincerely apologize for the fact that the queues are backed up, but please be assured that all requests will be reviewed and processed as quickly as possible. (We’ve assigned overtime staff to try to reduce turn-around time.)

In the meantime, please do not post in the Tickets for Review thread, and please await our update, which we will send when your refunds have been processed. We will continue to work around the clock to address your requests, and we ask for your continued patience as we do so.

Thank you!

Update: 6 May 2014

567829 – Resolved. Please do not submit duplicate tickets in the future.
579528 – The agents have explained multiple times: We do not refund for toys. You do not meet the criteria for those items.
547086 – Still in processing; I believe this will be handled soon.
582517 – Still under review.

We don’t shut down accounts for inactivity. I wonder if you have received a phishing e-mail. Please see the Common Phishing E-mails thread above and be sure you do not share any account info with anyone as a result of those fake “letters from ArenaNet.”

Thanks for updating to explain what happened. I’m glad it sorted out for you.

Inculpatus cedo.9234:

If you are positive you are entering the email address associated with your account (Account Name) and password correctly, and still find you are experiencing errors, you can contact CS for assistance. Top of Page – Support (or Services) – Submit a Request. Good luck.

This is what I recommend, as well.

Please note BG’s post about your home server. Please also note that tickets are very heavy right now, but the team will respond as soon as they can. However, as also stated in this thread, we absolutely cannot restore guild banks, nor will we roll back an account in order to do so.

I suggest you hold and await the answer to your ticket for more information.

• First, have your friend update his ticket, not file a new one.
• Second, have him ask the questions so he can understand what took place.
• Lastly, he should not post in the forums until the ticket is at least 3 full days old. With the current heavy ticket load, it would be more realistic to expect that such a complex issue will take at least a week to review.

JRocksMyLyfe.2810:

Yesterday I made a $10 purchase to acquire 800 gems in game.
Today, on 5/5/14, I took a look at my bank account and it’s saying I was charged twice for that one time payment.
I don’t even have the extra 800 gems that would of came with it; should of I accidentally bought them twice.

We definitely want to help you with this and we’re so sorry for the inconvenience. Please submit a ticket and we’ll get it resolved. (Be sure you don’t spend those gems, through, because we’ll need to remove them to issue the refund. )

Just as a note: A lot of times when our Payments Team reviews the situation, they can see that someone clicked “buy” several times. There can be a lag between the click and the acceptance of a purchase, and clicking too quickly can result in duplicate purchases, but we’ll make it right through a ticket request.

If you’re at all in doubt, contact Support for suggestions on how to re-secure your account!

Best to await input from the only people who will be able to review your account to determine your exact situation and to answer your question: The Customer Support Team.

You will get an answer as soon as possible, although due to courtesy refund requests the turn-around time is not as fast as we would like.

Correct. We do not require a serial code to download or enable any game updates, nor to retrieve an account. We generally can find other means to establish account ownership.

We do keep notes and the agents will pass along their reviews, so that having more than one agent involved doesn’t impact the decision nor the time needed to resolve the issue.

An agent will respond as soon as possible and respond to your request.

bluestocking.6148:

You can absolutely buy the game online as a gift. When you purchase it, you should get an email (at your address) with the game code in it. Forward this email to your friend. DO NOT make an account with the code first, let your friend do that. The person who registers the code is considered the account owner.

I bought the game for my sister at launch and she’s had no problems.

This is correct.

Alternately, buying a boxed copy is another idea.

Death Snakes.8193:

Gaile Gray.6029:

To repeat, since so many are either not seeing this or choosing to ignore it:

ATTENTION

As we have pointed out numerous times over the last week, duplicate-item and replacement-item refund requests are large in number and processing them is taking longer than 72 hours. We apologize for the fact that the queues are backed up, but please be assured that all requests will be reviewed and processed as quickly as possible. (Staff is working OT to try to reduce turn-around time.)

It’s not really relevant if someone got a refund more quickly than you. What matters is your refund. That matters to you and to us! We will continue to work around the clock to process your requests, and we ask for your continued patience as we do so.

The delay in processing refund requests is a known and admitted issue and this thread is intended for other purposes. Please do not post about item refund requests in this thread.

I think it might be coming up lots because the automatic replies stop after 3 days, would be nice if there was more automatic responses every 48 hours or something just to say “your ticket is still being processed, sorry for the delay”. As i only put mt ticket number here to check it was still in the queue, I don’t mind if it takes a few weeks, but when automatic replies suddenly stop, thought it might have been randomly closed.

Hmmmm…. that is not how it’s supposed to work. I asked for the auto-responses and I definitely want them to continue to go out. It may be a nuisance to some to get the “we’re working on it” response every 72 hours. On the other hand, getting nothing after a few auto-responses breaks confidence that we are still on the case.

I will pursue this to get more auto-responses. Thanks for letting me know about that shortfall.

Update: 5 May 2014

573361 – Resolved.
580966 – Resolved.
564907 – Resolved.
585534 – Resolved. Five tickets. Please do not submit duplicate tickets.
569806 – Resolved. As explained, your friend must file a ticket for us to help him or her.
567585 – Answered on Thursday.
564600 – Answered Saturday.
571963 – Answered today.
568870 – Answered today.
586249 – Answered yesterday. Five tickets. Please do not submit duplicate tickets.
578251 – In the queue for a hacked account restoration review. We await your instructions.
581923 – In the queue for a hacked account restoration review. We await your instructions.
567100 – Still in processing.
570328 – Still in processing. Please see this thread.
571151 – Still in processing. Please see this thread.
573525 – Still in processing. Please see this thread.
574675 – Still in processing. Please see this thread.
579471 – Still in processing. Please see this thread.
586094 – Still in processing. Please see this thread.
567829 – Still in processing. Please see this thread.
554492 – This issue is complicated, but the ticket is in the proper queue and it will be addressed as soon as possible.
584069 – Under review
584087 – Under review
568487 – Under review
561120 – Under review.
569838 – Under review.
572644 – Under review.
573501 – Under review.
576901 – Under review.
578711 – Under review.
580836 – Under review.
585042 – Under review.
583430 – Under review.
582075 – Under review.
585578 – Under review.
554090 – Under review. Five tickets. Please do not submit duplicate tickets.
581571 – Under review. Two tickets. This is the active ticket: 581480.
583204 – Under review. The team will need to verify ownership.
578563 – Under review. This now will be reviewed by our Payments Team.
581604 – Under review. This now will be reviewed by our Payments Team.
566112 – We believe your e-mail account is insecure. Please respond via a different, secure e-mail account.
578780 – Your additional questions will be answered as soon as possible.

• Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
• If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
• Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
• Please do not submit duplicate tickets for the same situation.
• Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 5 May 2014

573361 – Resolved.
580966 – Resolved.
564907 – Resolved.
585534 – Resolved. Five tickets. Please do not submit duplicate tickets.
569806 – Resolved. As explained, your friend must file a ticket for us to help him or her.
567585 – Answered on Thursday.
564600 – Answered Saturday.
571963 – Answered today.
568870 – Answered today.
586249 – Answered yesterday. Five tickets. Please do not submit duplicate tickets.
578251 – In the queue for a hacked account restoration review. We await your instructions.
581923 – In the queue for a hacked account restoration review. We await your instructions.
567100 – Still in processing.
570328 – Still in processing. Please see this thread.
571151 – Still in processing. Please see this thread.
573525 – Still in processing. Please see this thread.
574675 – Still in processing. Please see this thread.
579471 – Still in processing. Please see this thread.
586094 – Still in processing. Please see this thread.
567829 – Still in processing. Please see this thread.
554492 – This issue is complicated, but the ticket is in the proper queue and it will be addressed as soon as possible.
584069 – Under review
584087 – Under review
568487 – Under review
561120 – Under review.
569838 – Under review.
572644 – Under review.
573501 – Under review.
576901 – Under review.
578711 – Under review.
580836 – Under review.
585042 – Under review.
583430 – Under review.
582075 – Under review.
585578 – Under review.
554090 – Under review. Five tickets. Please do not submit duplicate tickets.
581571 – Under review. Two tickets. This is the active ticket: 581480.
583204 – Under review. The team will need to verify ownership.
578563 – Under review. This now will be reviewed by our Payments Team.
581604 – Under review. This now will be reviewed by our Payments Team.
566112 – We believe your e-mail account is insecure. Please respond via a different, secure e-mail account.
578780 – Your additional questions will be answered as soon as possible.

To repeat, since so many are either not seeing this or choosing to ignore it:

ATTENTION

As we have pointed out numerous times over the last week, duplicate-item and replacement-item refund requests are large in number and processing them is taking longer than 72 hours. We apologize for the fact that the queues are backed up, but please be assured that all requests will be reviewed and processed as quickly as possible. (Staff is working OT to try to reduce turn-around time.)

It’s not really relevant if someone got a refund more quickly than you. What matters is your refund. That matters to you and to us! We will continue to work around the clock to process your requests, and we ask for your continued patience as we do so.

The delay in processing refund requests is a known and admitted issue and this thread is intended for other purposes. Please do not post about item refund requests in this thread.

Update: 5 May 2014

581755 – In queue awaiting review.
569624 – In queue awaiting review.
569397 – In queue awaiting review.
579528 – Your questions were fully answered today.
Upham.6137 – Please read the section about dyes in this post.
Tempest.5094 – Please read the section about dyes in this post.

Ok, I’m going to ask around and see if we know anything about this issue. As I’ve mentioned before, sometimes we become aware of Internet backbone problems that can impact a whole country, even while we have no control over them.

I’ll see if our good Tech Support folks have come across anything that might help explain this.

Thanks for the updates. If you’re from Belgium with similar issues, if you could provide the info I requested a few posts above, that would be very helpful.