Guild Wars 2

I think we sort of have ‘one-time’ events already, they just last more than 3 days, like the Karka event.

You can only change your email address through support. It sounds like you need to find more evidence that the account is your own. Customer Support tries to make very sure they are not giving access to accounts to the wrong person, i.e. someone trying to gain unauthorized access.

Just a few off the top of my head:

Culling problems in WvW – looked into and fixed

Culling problems in PvE – looked into and fixed (see upcoming patch announcement) edit: coming soon to a patch near you! (information released early)

Certain Legendary weapons not counting towards achievement
– looked into and fixed

Ability to preview gear on TP
– looked into and fixed

Not enough higher level loot dropping
– looked into and fixed (this may be controversial, but we do get guaranteed rares from boss chests, now)

I am sure we could all come up with lots more on either side of the issue, if we looked through all the dev posts and patch notes.

Perhaps, perhaps not. You can always try, some people have gotten refunds, and some have not. Up to you.

I am not sure what you mean by ‘removed’. Those things weren’t there, so how are they removed?

Guild halls will come at a later date, as will expansions, according to the Devs.

Not sure where you saw the quote about denying new areas, I’ve never seen them mention them either way.

I’d be really interested to read your sources, I like to keep up with what the Devs say. =)

https://en.support.guildwars2.com/app/answers/detail/a_id/9053/kw/refund

https://forum-en.gw2archive.eu/forum/support/account/Policy-3rd-Party-Programs-Multi-Boxing-Macros/first#post1532762

It is nice that someone thinks ArenaNet is so kind as to let those ‘caught buying (RMT) gold’ stay in-game and just remove the gold and/or items obtained with said gold, but that isn’t true. ArenaNet outright bans (or suspends) such accounts found trafficking in RMT gold, and I think everyone is aware of this.

edit: Thanks to Geotherma for the clarification.

Remember, when Customer Support is communicating with someone about a compromised account, they never know for sure if the person is the actual account owner or someone trying to steal the account (until resolution). They will never give out details of how or why they suspect the account was compromised, because that would just give the hacker information on how to avoid detection.

As to the issue of different Support representatives, maybe Support answers your queries as soon as they come up in the queue, rather than making you wait until a certain representative is on-shift. I really don’t know, but that is what came to mind for me.

With your friend being banned, once he visited you, maybe it is your network that is suspicious, and RMT sellers happen to use the same one. So, that when your friend used your network, he was flagged. I really don’t know, it’s just a guess.

I wish you much luck with your Account issues, and hope for a speedy resolution. =)

I used about 400k karma on Orrian Jewelry boxes, trying to get the mini, and sold back the items I received. I am pretty sure we don’t have to destroy what we receive. If you are ever in doubt, contact Customer Support and ask about an action in-game, and whether it is an exploit.

support.guildwars2.com
‘Ask a Question’

Good luck. =)

You can contact Customer Support by sending an email to support@guildwars2.com
They can assist you with resetting your password.

Good luck. =)

https://en.support.guildwars2.com/app/answers/detail/a_id/9221

Update your original ticket with Support, and ask for an Account Restoration. This will set your account back to where it was before it was compromised.

https://forum-en.gw2archive.eu/forum/support/account/Account-Restoration-Information/first#post1044591

Good luck. =)

If you use gems to transfer servers, you will lose no progress. If you delete all characters to enable a free transfer, then yes, you would lose all progress. If you have any concerns, you can always contact Customer Support, and they will assist you.

support.guildwars2.com
‘Ask a Question’

Good luck. =)

If you contact Customer Support, they will assist you with this issue.

support.guildwars2.com
‘Ask a Question’

Good luck. =)

Yes, that is correct.

https://forum-en.gw2archive.eu/forum/support/account/Free-transfers/first#post1820479

Yes, deleting all your characters will allow you to change servers at no cost. The cost of server transfer is for moving characters, not accounts. Best of luck on your new server! =)

Once your or your friend’s ticket is 72 hours or older, feel free to post in the sticky for ‘3 Day and Older Tickets’ thread. The Support Liaison will get back to you. Good luck. =)

You can go in and remove your original post. If nothing else, edit your post to remove your email address and name, as that just gives hackers a step up into compromising your account.

I am afraid I don’t care for PvP. Sadly, I will just have to muddle through in PvE. But, I wish you many great adventures in Tyria and the Mists. =)

Wouldn’t this get a better reception in the Thieves forum? Just a friendly suggestion. =)

Bah! I guess I have been cheated, as I have purchased items from the gem store, and I haven’t gotten a precursor! Darn.

If you are having difficulties changing your password, Customer Support will be happy to assist you.

support.guildwars2.com
‘Ask a Question’

Good luck. =)

If you contact Customer Support, they will assist you with an account restoration, if you so desire. You should change the passwords for your game account and your email account to make sure no one can access your account in the future.

support.guildwars2.com
‘Ask a Question’

Good luck. =)

If you are doing a Personal Story quest, there should be a green star marked on your map that indicates where you should go. It looks like you need to enter your Home Instance.

—
Watchman Rebec is your first objective and will introduce you to the heart system. Speak to him and then proceed to assist allied humans in the area to fill a heart. Once a heart has been filled, check the mail interface for your new message and then go back to the Salma District—your home instance—in Divinity’s Reach.

There, go to the inn by following the street to the north and east, and talk to your friend Petra to trigger a bar brawl. After defeating all the enemies, head back downstairs to trigger a dialogue and mission completion.

—

http://wiki.guildwars2.com/wiki/On_the_Mend

Perhaps, you will find this page, and the wiki in general, helpful. =)

You can create a support ticket and ask about this issue, but usually Support will not replace items bought, sold, lost, salvaged, destroyed, etc. because of user error.

support.guildwars2.com
‘Ask a Question’

Good luck. =)

Perhaps, the pre-events for the next Living Story arc will be released with May’s patch. Or something to do with the new ‘eye’ weapons, and/or the Dragon Festival. =)

First, try deleting some of your mail. Mail goes in a queue if you have more than four or five mails in your mailbox. As for your Trading Post not working correctly, let me look up some posts to help you, and then I will post a link. =)

Here you go:

“If you are having problems with the BLTC not loading, or if you are not able to purchase items, please try clearing your GW2 cache. You can do this by closing the game client and:

1. In your Windows start menu type “%temp” (without the quotes) into the search field.
2. Delete all folders that say gw2 cache..
3. Re-launch your game client and try again.

If this does not solve your issue, please submit a customer support ticket so that we can help you an more involved level.

Unfortunately, since GW2 uses an in-game browser you may be experiencing an issue with your PC hardware settings, firewall settings, software settings, or UAC settings. We will need to work with you to find out what is going on.

If you are having a problem with items that you have purchased not showing up, please try deleting some of your in-game mail and see if the items then appear. A full inbox is the number 1 cause of Trading Post delivery problems. This can also occasionally be the cause of items not appearing in your Pickup Tab, as well.

If this doesn’t solve your problem, please submit a customer support ticket.

We apologize for any troubles that any of you are encountering and want to help you as fast as we can. Thanks for your patience, and your passion."

source: https://forum-en.gw2archive.eu/forum/game/bltc/Issues-with-the-trading-post-please-post-here-MERGED/page/41#post1697159

Best of luck to you. =)

There has been no official statement, but there is much speculation among the community. I think Tengu takes first place in said speculation, but I could be (and often am =P) wrong.

Welcome to Tyria, may you find many grand adventures! =)

Everything I have purchased from the gem store has been with in-game gold. Minis, dyes, bank expansions, clothes, etc. I don’t think it is that hard to make the gold for such things, but everyone has their own opinion about this. I don’t farm, or run dungeons, or anything. I do sell off items I get from loot on the TP, and make a few gold a week that way. I have gotten my ‘end-game’ gear just from drops, and I don’t grind, as I said. Many people purchase their armor and weapons off the TP.

Welcome to Tyria, may you have many enjoyable adventures here. =)

I am not very technical, but I believe the people who do so have their hard drives partitioned with 2 separate Operating Systems, or something like that. You would probably get more answers if you posted in Technical Support. They are very savvy over there! Good luck. =)

If your ticket is older than 72 hours, feel free to post it in the sticky for ‘3 Days and Older’ tickets, though I think you already got an answer from an ArenaNet representative. Best of luck to you. =)

That code usually denotes high server volume. (Too many people trying to get on at once.) The best way to get help is to open a ticket with Customer Support and they will assist you. You can also post in the Tech Support forum, as this is more a tech issue.

You should find this thread helpful: https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

https://support.guildwars2.com ‘Ask a Question’

Good luck. =)

Great to hear, glad it all got sorted out. Never can go wrong checking with Customer Support. =)

If this has not been resolved after 72 hours of submitting your original support ticket, post the number of that ticket in the sticky ‘3-day and Older Tickets’ and perhaps the Support Liaison will take a look. She is a wonder at solving issues. Good luck. =)

No, your Guild Wars 2 display name will not be changed when you link accounts. What will be changed is your log-in credentials for Guild Wars(1).

I do hope you have changed your password for the game and your email. It certainly sounds like your account has been compromised. If so, Customer Support can do an Account Restoration, and roll back the account to a timestamp before said compromise.
Good luck. =)

There is really no rush to be max level. You should just enjoy your time exploring appropriate or lower levels. Completely exploring all the cities will give you several levels. Exploring the other starting zones will enable you to become more acquainted with your profession, and might prevent some feelings of frustration in the higher levels. Many people believe leveling up is the best part of the game. Just try to do whatever it is you find enjoyable. The game isn’t going anywhere, anytime soon. Best of luck to you, and I hope you find many hours of enjoyment in Tyria. =)

Aww…you guys are too, too kind. I just try to help, as you all do, because we have more time to be on the forums. I am truly blushing, here. Lol

Thank you very much! =)

https://forum-en.gw2archive.eu/forum/support/bugs/Dirt-Snow-and-Mysterious-Objects-where

I would think that would be kind of a self-defeating policy for ArenaNet to enact. To encourage people to NOT log in. It is just RNG. Lady Luck is sometimes kind, and sometimes rather irksome. Best of luck to you in the future! =)

You said in the other thread that you were having problems logging on to your Guild Wars account. Is this because it was compromised? Were you having problems with your password? If this was the case, perhaps the other person has shown credentials claiming it is their own account. Or Support has confused another account with yours. Did you speak to GW1 Support, or GW2 Support when having trouble logging into GW(1)? The only thing we can suggest is to update your ticket, and ask them to look into the matter further. Good luck. =)

Remember, if you need to contact Support about GW1, contact Guild Wars Support, and not GW2 Support.

Guild Wars Support: https://guildwars.custhelp.com/

You are most welcome, Andy! =)

You may get more responses if you post in the Game Bugs forum. Good luck. =)

You are most welcome. =)

Your friend can contact Customer Support by sending an email to support@guildwars2.com

Support closes down accounts that they suspect have been compromised, protecting as much of the account as they can.

I am sure Support will assist your friend in securing control of his account once he contacts them. Also, the best place for these kind of posts is Account Issues in the Support forum. Good luck. =)

Sometimes it takes days, or even weeks for a server to drop from Full. (Or you just miss the small window when it has dropped down.) It just takes patience. I would suggest, in the future, to always check the status of the server you wish to transfer to before obtaining gems/deleting characters to enable said transfer. Best of luck on your desire transfer. =)

If you are trying to create a second account with your serial code, you will probably get an error code that states that the code is already in use, or perhaps that the code is invalid. If you are just trying to place a copy of your GW2 game and account on another (second) computer, that is perfectly fine. You can have as many copies of the game as you like. You can only log in to one copy at a time, though. Hope this has been helpful. =)

If you visit this link: https://account.guildwars2.com/recovery you should be able to enter the appropriate information required to pass the security check and then you will be given the options to change your password (optional) and/or unlink an authenticator (optional). Good luck. =)

If the internet allows anyone to grief others, why give them the opportunity to do so by breaking the rules? If I thought that others were just waiting for the chance to grief me, I wouldn’t give them the ammo. But, that is just me. I hope once Support responds to your grievance, the outcome will be satisfactory. Good luck. =)