Guild Wars 2

You can send an email to support@guildwars2.com

This is an alternative method of contacting support. You might mention you are having difficulties using the website method. Good luck. =)

No, not and make money off of it.

Unfortunately, there isn’t. The item does state ‘Soulbound on Use’. You could try sending a ticket to support, but they usually do not replace or refund user-error items.

Sadly, with user-error, there is no policy for replacing items. In the future, try to inspect your purchases very carefully, so no mistakes will be made. Sorry for your loss.

@Nightshadow…it would be prudent to edit your ‘spoiler’ to remove your email address. Giving out personal information enables hackers to more easily access your account. =)

Perhaps, this will answer your question:

https://www.guildwars2.com/en/legal/guild-wars-2-content-terms-of-use/

Readily found at the bottom of the page, if you should need more clarifications. =)

As for the secret questions pertaining to the NCSoft Master account, what color is your car? is a secret question for you…not for everyone. You choose the questions for security on your account. It may not be much, but choosing a question that has a wider range of ‘correct’ answers might be helpful. =)

Posting in the Tech Support forum would probably get you more answers. There are several threads about lag issues, etc.
Contacting Customer Support might be helpful. Read the sticky about how to submit a Tech Support ticket. Good luck. =)

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2

You answered your own question. Some people may think that name would be condoning drug usage; and, in fact, someone did because it evidently was reported.
I am sure you can come up with another suitable name. =)

You might find more help if you were to post in Technical Support, as this forum is more about account issues.

Or, contact Customer Support, and they will do their best to help you. =)

There are only NA servers, and EU servers, as of now. Asian countries are assigned to NA servers. Where do you propose those that do not speak English speak? This is an international game, and until each country has their own server, I guess we must all share.

Open world pvp? NO, THANK YOU!

Just to balance it out a bit. (I prefer not to be attacked when I just want to go about my business.) =)

You can’t ever switch servers for free, unless you delete all your characters. There is no ‘two-week’ time requirement. Though, with an account restoration, you will be placed back on your original server, if that is what you so desire.

I am sure support will get back to you as soon as possible. If you have heard nothing after 3 days, you can post your ticket number in the sticky at the top of the Support forum for ‘tickets over 3 days’. Again, good luck, and I am sure you will be back in the game soon. =)

I am sure Support would like to know about your issue, so they can work on fixing the bugs in the system. It can’t hurt to send them a message and let them know about it. =)

Just extremely lucky today? I don’t know; I completed Champion first today, I think (thank you, Champion Wolf Master), and ambient was the last or second-to-last.

There is always the option to do both. =) Start a new character, brush up on some forgotten aspects of the game, AND continue leveling your Warrior! Win – Win.

Excessive messaging means sending too many posts in a short period of time. It has nothing to do with the content of said messages.
I got ‘Excessive messaging’ last night in Fractals trying to send each of my party members a tonic to help fight the dreaded dredge. Lol.
It only lasts a few seconds (30), or maybe 1 minute.

They are currently answering questions over in the Tech Support forum. Yes, even on a Sunday! =)

If you are having difficulties, you can contact customer support, and they will be happy to assist you. =)

support.guildwars2.com

You should update your ticket and ask for an account restoration. No need to wait. Good luck.

Yes, but the poster said they wanted to buy a CE, so I was addressing that. If they want a DDE, then, certainly, they can upgrade within the game. =)

Only customer support can help. Have you tried sending in a request for help to them?

support.guildwars2.com

Not much anyone can do on the forums to help you, sadly.

You might try posting in Technical Support. This forum focuses more on account issues, such as compromises, and such. Or, contact Customer Support; they are always happy to help. =)

It seems you must be missing a zone. Thirteen hearts are missing, what about skill points, points of interest, vistas? The wiki shows every zone (including all hearts, etc.) needed. You might try comparing your map to that list. =)

Fields of Ruins has 13 hearts, as well as Iron Marches.
Bloodtide Coast. Sparkfly Fen.
Snowden Drifts.

If you buy a Collector’s Edition, which you can not do in-game, you will have two accounts. It is possible to upgrade your current account, using the key from the CE in account registration. The CE account will supercede your current account, but you will retain all progress, and receive the digital items. You can’t upgrade to CE in-game.

https://en.support.guildwars2.com/app/answers/detail/a_id/9295/kw/upgrade%20account

Even though this information talks about upgrading from trial to paid account, the same process (the second one mentioned) is used to upgrade to a CE.

If you need help, feel free to contact support through ‘Ask a Question’, at that same page. Good luck. =)

Yes, people did buy it after the trial, as evidenced in the account support forum, where they sought help or advice in setting up their accounts. =)

You can also complete all the other cities, (besides Lion’s Arch), for added XP. Truly, there are no rules as to what order you explore the vast world that is Tyria. =)

Oh, and the world map does indicate the suggested level for each zone, so…you can use that as a guide, if you so desire.

You are most welcome. =)

I loved that. Thank you. Well done. =)

Have you checked your bank collectibles? Mystic coins go into the bank automatically if you use the option ‘send all collectibles to bank’. I know it’s a long shot, from what you describe, but maybe something like them moving to the bank has happened. There is no limit on Mystic coins as I have a stack of 250 plus however many more I have in the bank at this time. (I haven’t checked them recently, I just send them to the bank each day.)

Oh, and for help, you can always contact Customer Support by opening a ticket.
support.guildwars2.com “Ask a Question”

Are you thinking more people would buy the game if the rewards for completing dungeons were gem store items? Or….?
If so, I would think any loot or maybe just chest drops would work for that, but I am not sure that would bring any more people to the game.
Ideas are always good, though, and best posted in the suggestion forum. =)

Gee…you did say any reward in game, and to me, dyes are a reward. =)
Sorry it wasn’t a reply up to your expectations.

I am not sure, but you can always submit a ticket to Customer Support, and they will assist you.

support.guildwars2.com

Fifty years ago, American broadcasters always pronounced the word to as ‘tew’. Today, more often than not, they say ‘ta’. (shrugs) Pronunciations change with time. We no longer speak Olde English.

I doubt making a thread about the pronunciation of a word in a game, or elsewhere for that matter, will amount ‘ta’ much. =)

It’s 24 hours. Devs have posted in the forums confirming this.

Also, this: http://www.reddit.com/r/Guildwars2/comments/wxs14/arenanet_confirms_character_names_are_reserved/

Actually, it isn’t all that recent. I am ancient and I have always heard it pronounced ‘gaul-lem’. But, truly, I could not care less whether people pronounce it a-lum-i-num or al-i-min-i-um. Lol.

Well, I just got two Unidentified Dye drops about 5 minutes apart, and they were the exact same dye. Lol. What are the odds? 1 in 402? 1 in 804? Things happen. RNG.

Oh, and of course, I had already found that dye before.

You’re welcome. Sorry about that. =)

You aren’t allowed to give away your game account, so there is no way to bypass this.

Additional License Restrictions — You acknowledge You will not directly or indirectly:

reverse engineer, translate, adapt, disassemble, decompile, or reduce to any human-perceivable form, any Software or parts thereof;
copy, distribute or reproduce any Service, Content, Software, or parts thereof;
modify, or create a derivative work of or based on, any Service, Content, Software, or parts thereof; and/or
sell, sub-license, rent, lease, grant a security interest in, borrow, lend, loan, network or engage in any activity that could in any way transfer or provide others access to any Service, Content, Software, or parts thereof, including but not limited to any serial code number, access key or the like.

per User Agreement – https://www.guildwars2.com/en/legal/guild-wars-2-user-agreement/

Wait a minute. ArenaNet doesn’t send emails out of the blue telling you someone has compromised your account. You get emails when someone is trying to get in, but email authentication is preventing it. Are you sure people ‘have been able to login to your account’ over and over? Could it be a really far-roaming ISP? (Have you tried looking up the network addresses shown to see who they belong to?) Has support given you access to your account again, and again? Have you had things stolen, been moved to other servers, had your characters deleted? Have you been locked out of your account, even?

I am wondering if you have even been hacked, at all. Maybe you have just been protected by authentication many times.

Now, if support has sent you many, many emails in response to you contacting them about losing access to your account, then…yes…something is wonky with security.

A bit confusing….first you say it is ok to say the N-word, because you aren’t American, and their conventions don’t apply, then you say it’s ok because of America’s free speech rules, and their conventions do apply.
I really wish you much luck with your appeal, and hope you get a deserving answer.

I have used my Rainbow Jellyfish from the moment I obtained it, and I have always felt a little disappointed that it wasn’t more rainbow-like as in the pictures in the Hall of Monuments calculator. Also, that there was no distinction between it and the Blue Jellyfish. If this new Rainbow Jellyfish does nothing but set itself a bit apart from the others, then yay!, but I would like it to live up to its name a bit more. Thank you for asking for our opinions. =)

You are welcome, and best of luck to you. =)

Ok. Best of luck to you. =)

No, it won’t be easier to get help with your account here. Only customer support can help you restore your account. Sorry about that.

You can contact support and ask them for assistance in changing the email address associated with your GW(1) and GW2 accounts. This may be the problem, and they will be happy to assist you.

You need to contact customer support.

support.guildwars2.com

Ok..so you have been hacked twice, and got control back from the first hack without any support assistance. I guess that is where the problem is, and you need to prove that to support so they will change your restore point date.
I was just saying it seems an odd case where they see you have been hacked two months ago, and now hacked again. Maybe they are thinking the first hacker got some information from data stored in your emails or on your computer. I am just trying to understand what is going on with your account, because as I said before, the circumstances are very unusual.

I don’t know. IF you were hacked in Feb/Mar, how can Support know you aren’t the hacker wanting assistance, or wanting to have any even more control over the account. It seems odd that your account was hacked in February or March, and you were not aware someone else had control of it. Either the compromise didn’t happen until late April, or something very odd is going on here. I am sorry, but you may have to just choose between losing the gold, or losing the progress.

Just in case it disappears, without a word:

Do not debate Customer Support decisions or actions. Threads or posts designed to announce, appeal, or contest your own or another player’s suspension or account termination—be it forum or game account—will be removed without notice.

Code of Conduct