Showing Posts For JustTrogdor.7892:

Forgotten Password Error

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

The response window for support is 3 days (72 hours). If your friend has not heard something by then you can post their ticket number in the “3 Days & older” thread for review.

Your friend should have at least received an auto response email when they submitted their ticket. If not your friend should check spam folders and review this thread:

https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/

The Burninator

Forgotten Password Error

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

Your friend will need to contact support as suggested in the error message. Follow the support link at the top of the page, then submit a request link.

The Burninator

Wizard's Hat

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

Check with the Black Lion Trader (Armorsmith) if you have not already. The town clothes system changed during the April feature pack.

If that doesn’t work and you are sure it isn’t in your bank or on another character you will need to contact support using the support link at the top of the page then the submit a request link.

The Burninator

what else is good title besides gwamm?

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

Combat Healer

The Burninator

please roll back trait changes.

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

The Burninator

Open World PvP is here!

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

It’s gone as of this patch. This is the most definitive sign ever from Anet that they do not want open world PvP.

Please enjoy ArcheAge.

They’ve removed it????

Yep it looks like it wasn’t intended to work that way.

https://forum-en.gw2archive.eu/forum/info/updates/Game-Update-Notes-November-4-2014/first#post4541463

Fixed an issue in which players who paid to safely enter a bandit camp in the Silverwastes were attackable by normal players.

The Burninator

When Halloween Blood and Madness end?

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

4th

The Burninator

my hallowween costume disappeared

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

You will need to contact support following the support link at the top of the page and then the submit a request link on the top right.

The Burninator

End of Haloween

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

It will most likely be when they roll out the Nov 4th patch. Patches usually happen in the afternoon Anet office time (Pacific Coast Time U.S.)

The Burninator

False Reports!

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

Then you have nothing to worry about. Ignore or block them and go about your business.

The Burninator

False Reports!

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

People can report you all day but as long as you didn’t violate the ToS it doesn’t matter and nothing will happen. However, people that place false reports place themselves in jeopardy of getting suspended/banned themselves.

The Burninator

any way to see/play season 1?

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

Op here is some Youtube playlist I just found that summarizes season 1 if you are interested.

https://www.youtube.com/playlist?list=PLWlcIGXrHRQxugVaQPiGh4tvUSeCcRuQA

The Burninator

World Transfer going wrong

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

The window for response time in 3 days (72 hours). If you did not receive the auto response email to your ticket check your spam folders and review this thread:

https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/

If you do not receive assistance within 3 days post your ticket number in the “3 Days & older” sticky thread for review.

The Burninator

No reply on tickets for weeks now

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

In game bug reports don’t create an active support ticket. You have to contact support as outlined by Talon above.

The Burninator

Mesmer or Warrior - semi new player

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

Mesmer

The Burninator

help! my acount haked

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

sorry i live from russha . i bad speak english

Follow this link and contact support to help you:

https://help.guildwars2.com/anonymous_requests/new

The Burninator

help! my acount haked

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

You need to contact support using the support link at the top of the page then the submit a request link. You should also make sure your email account is secure as it may have been hacked too.

The Burninator

No reply on tickets for weeks now

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

If you have not received a response within 3 days (72 hours) post your ticket number in the “3 Day and older” thread for review.

The Burninator

Filed 2 tickets, no response. HELP

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

Submitting multiple tickets actually slows response time. You should close the second ticket. If it has been more than 3 days (72 hours) the original ticket number should be posted in the “3 Days & older” sticky thread for review. Also if you didn’t get the auto response email after you submitted the ticket you should check your spam folders.

The Burninator

[Suggestion] Tools

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

They used to be soulbound. People complained and Anet made them account bound. I think that was their compromise. I doubt they will make them account wide unless they raise the price significantly. I don’t think they will do that either though.

The Burninator

Gifting

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

You can buy the digital download and send them the unused serial number you receive. Just make sure you don’t register it and make an account, let them do that. Then all they have to do is register and download the game.

The Burninator

(edited by JustTrogdor.7892)

"Account Blocked"

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

Anet won’t communicate information related to your friend’s account with you. However you can post your friend’s ticket number in the “3 Days or older” sticky thread if you would like them to look into the delay. If your friend didn’t get the auto response email after the ticket was submitted they should check their spam folders.

The Burninator

Bought GW2 Two Days Before Sale

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

You’ll have to wait to hear back from support.

The Burninator

Confessions

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

I don’t really know any of the story/lore behind GW2. I have never even completed a personal story and when I do play it I zone out during cut scenes and dialog. I don’t read any of the in game dialog either. I just go to the next designated area, kill what needs to be killed and move on. I know nothing about the characters in the living story because I do the same thing and just click past all the dialog or zone out during the long NPC conversations that can’t be skipped.

The Burninator

Guild Wars 2 Account Will Be Shut Down Inform

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

Then you should change your password right away as well as making sure your email account is secured. You may want to contact support and tell them what happened as well just to be safe.

Here is a thread about phising emails:
https://forum-en.gw2archive.eu/forum/support/account/Common-Phishing-E-mails/

The Burninator

Guild Wars 2 Account Will Be Shut Down Inform

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

Its a phishing email, delete it. Don’t follow the links. If you did you should change your password. Anet doesn’t send emails informing people of account closures.

The Burninator

Support Ticket Status

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

The window for a support response is three days (72 hours). If you don’t hear back by then you can post in the appropriate sticky thread above, Tickets for Review 3 Days or Older. She should have already gotten the auto response email, if not check the spam folders and such.

The Burninator

When does clock tower goes away?

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

Halloween ends when the living story continues November 4th.

The Burninator

Cannot login to game client and forum

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

You will need to contact support. Follow the support link at the top of the page then the submit a request link.

The Burninator

Wreath of Cooperation cannot put on outfit

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

You will need to contact support by following the support link at the top of the page then the submit a request link.

The Burninator

Allowed to buy friends acc? No acc sharing

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

https://www.guildwars2.com/en/legal/guild-wars-2-user-agreement/

Additional License Restrictions — You acknowledge You will not directly or indirectly:

<snip>

sell, sub-license, rent, lease, grant a security interest in, borrow, lend, loan, network or engage in any activity that could in any way transfer or provide others access to any Service, Content, Software, or parts thereof, including but not limited to any serial code number, access key or the like.

https://www.guildwars2.com/en/legal/guild-wars-2-content-terms-of-use/

Can I resell, give away, or trade my Guild Wars or Guild Wars 2 account? Can I sell items on my account for real-world money or trade them for items in another game?
No. For further information, please see the Guild Wars User Agreement and Guild Wars 2 User Agreement.

https://www.guildwars2.com/en/legal/guild-wars-2-rules-of-conduct/

You may not buy, sell, transfer or auction (or host or facilitate the ability to allow others to buy, sell, transfer or auction) , or offer to transfer, sell or auction, or buy or accept any offer to transfer, sell or auction, any game Account or game Content, including (without limitation) game characters, character attributes, items, objects, currency, credits or copyrighted material, or any other intellectual property owned or controlled by ArenaNet, Inc., NCsoft, the Service, or our licensors, nor may you encourage or induce any other player to participate in such prohibited transaction(s), except as may be specifically authorized by the Service and by ArenaNet or NCsoft, without first obtaining our express written permission.

The Burninator

(edited by JustTrogdor.7892)

Confused about how Guilds work in GW2

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

With the way megaservers are set up now you can hang out with any guild from any sever as long as you are in the same region meaning NA or EU. The only place you can’t hang out with people from a different server is WvW.

The Burninator

Someone hacked my main account

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

If you were hacked Anet will roll back your account once it is recovered. You will have to wait to hear from support.

The Burninator

Someone hacked my main account

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

You will need to contact support, use the support link at the top of the page then the submit a request link.

The Burninator

In-game advertisements - Gone too far?

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

EVE has an in-game browser and manages to avoid this stuff.

Maybe take a few pages out of their book.

You are not getting it. It isn’t GW2 causing your problem. It is some adware on your computer. If it were GW2 that was popping up adverts for dating sites and other things this forum would be on fire with complaints. Oh, and stop using IE, use Firefox or Chrome.

The Burninator

In-game advertisements - Gone too far?

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

I’m pretty sure it’s not my computer. It’s only a few years old.

Age has nothing to do with it. Your computer can be a few minutes old and get infected with adware and such. It sounds like you have a case of it.

The Burninator

Losing account email address

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

You need to contact support: Support link top of the page, then submit a request link.

The Burninator

Restrict forum access to active accounts?

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

I think the posters some are thinking about are the ones that say stuff like ,“I quit X time ago” every chance they get and don’t leave any constructive feedback. There are several of these posters that do this habitually as if they think they are going to convince other players to quit. A few of those people that constantly talk about how they had quit are not being very honest either. I learned to pretty much ignore those people at this point but it does get a bit obnoxious at times.

There is a difference between posting, “I quit 6 months ago but I wish Anet would do X,Y,Z and I might consider coming back” and “I quit 6 months ago, uninstalled the game, Anet is terrible and the game is dying.” With the later posting the same general message every chance they get.

The Burninator

Lets talk about the new Gem conversion [Merged]

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

Continued negativity even after Gaile’s last few statements is depressing to me. Meh.
Gaile, try not to take any of …. this… home with you.

I agree. I think she should repost the announcement of the change one more time for visibility then close the thread. The change back is in the works and there isn’t much more to be said in this thread.

The Burninator

Seperate Halloween lottery for NA/EU?

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

I don’t think the NA and EU TP/economy are separate.

The Burninator

Restrict forum access to active accounts?

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

Some of the people that constantly post here how they quit the game X amount of time ago are lairs. I know because there are a couple of people here that state this all the time and I added them to my friend list out of curiosity. Guess what, they seem to be online an awful lot for having quit and uninstalled.

The Burninator

ITS MAH BIRTHDAY!!!

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

Happy birthday

The Burninator

No reply to support ticket

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

If you have not received a response within 3 days (72 hours) post your ticket number in this thread:
https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-older-Part-2-merged/

If you didn’t receive the auto response email when you submitted your ticket check your spam folders and also consider the security of your email account as it may have been hacked as well.

Check out this thread about not receiving emails if you didn’t get the auto response email.
https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/

The Burninator

Big disappointment for Halloween events.

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

The Burninator

We made the patch notes :)

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

Thanks for keeping us in the loop and working on these fixes.

https://forum-en.gw2archive.eu/forum/info/updates/Game-Update-Notes-October-21-2014/

MAC BETA CLIENT

  • Fixed a bug that caused the Trading Post to crash on Mac systems.
  • Fixed a bug that required rebooting to restart Guild Wars 2 on Mac systems.
The Burninator

what time will the patch hit?

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

It is currently 1PM Anet office time, so just after lunch. I imagine it will hit in the next hour or two.

The Burninator

Release Dates Clarification

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

Yep

The Burninator

Tracking Guild Wars 2

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

^^ Why would you want more subjective reports? People post those all the time here.

The Burninator

Submited 2 tickets in the past 72 hr

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

Submitting multiple ticket actually slows down response time. You should close one of the tickets and post in this thread with your ticket number if it has been over 72 hours with no response.

https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-older-Part-2-merged/

Also your account may be closed because it was hacked. You should make sure your email account is secure as well.

The Burninator

(edited by JustTrogdor.7892)

Transmute weap for TwiceTold still works?

in Guild Wars 2 Discussion

Posted by: JustTrogdor.7892

JustTrogdor.7892

You can’t transmute an ascended weapon into a legendary. You can put a legendary skin on an ascended weapon but that doesn’t make it a legendary. It is still an ascended weapon with just legendary appearance.

The Burninator