Showing Posts For Moderator.1462:

Same fractal rings

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi MyraJKee,

Please contact support. http://en.support.guildwars2.com/. As a general rule, items bought by mistake are not refunded. However, trying won’t hurt. We wish you the best of lucks.

Thanks for your understanding.

(edited by Moderator.1462)

Afraid to logoff.

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

MuffinPuffin, please contact support. http://en.support.guildwars2.com/ They will be able to help you

Thanks for your understanding.

Possible Hack or Roll Back?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

TommyByFire, please contact support http://en.support.guildwars2.com/. They will be able to help you

Thanks for your understanding.

Master Carver Achievement reset back to 0 !!

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

The team is aware of this issue and working on it. Please refer to this thread https://forum-en.gw2archive.eu/forum/support/bugs/Master-Carver-achievement-missing/page/2#post1332898 where we are gatheting all your feedback on this issue.

Thaks for your understanding. This thread is closed.

Little Chests in Fractals Providing Junk

in Fractals, Dungeons & Raids

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for bringing this to our attention, we will forward this to the team so that they know of this possible bug and fix it.

Thanks

How do I get rid of the new UI

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please refer to the provided thread https://forum-en.gw2archive.eu/forum/game/suggestions/Top-right-GO-away/first#post1311225 for the discussion on this issue. We will forward your petition to improve the UI to the team.

Thanks for your understanding. This thread is closed.

Ascended Gear+Healing Power?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please feel free to join this thread https://forum-en.gw2archive.eu/forum/game/gw2/Ascended-amulets-and-ascended-items-overall/page/3#post1330954 where this issue and other stat on ascended items are being discussed.

Thanks for your understanding. This thread is closed.

A change in FoV or?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

There have been no documented changes in the patch notes related to the FoV as far as we know. The idea stated by Iruwen of comparing 2 screenshots could be helpfun anyway.

Thanks

Where is the Missing Ascended Gear?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone

Please feel free to join in this discussion thread https://forum-en.gw2archive.eu/forum/game/gw2/Ascended-amulets-and-ascended-items-overall/page/3#post1330023 about ascended items and the lack of certain stat combinations. Please note that the thread has been forwarded to the team so they can take note of your opinions.

Thanks for your understanding. We are closing this thread

Teleporting

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi Blaike,

What you are describing is a hack that some players use. If you ever see this happen again, please take screenshots and forward them to exploits@arena.net so the team can take care of this issue.

PD: of course, could be a thief using the shortbow skill. If he simply dissapeared (meaning no “puff” of smoke, no flashy animation) its a teleport hack

We hope you have a great time playing this game and thanks for posting.

Forgot pass before loging in for first time

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Arzada,

Please contact support http://en.support.guildwars2.com/. They will be able to help you.

Thanks

Why my email?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We are glad to see this issue has been solved.
We are closing this thread.

Help! Cannot reset my password.

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We are glad to see this issue has been solved. Thanks to everyone for helping

This thread is closed.

Mounts!

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

There are already a number of topics debating the question of mounts. Please feel free to join them. There is no need to create multiple threads on the same issue.

Thanks for your understanding. We are closing this thread.

Everything disappointing me in GW2

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We thank you for your feedback and posting but remember that goodbye threads are not allowed in the forums. Hence we are closing this thread.

Thanks for your understanding,

Latest patch size?

in Players Helping Players

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

According to the game’s wiki the patch size was around 1gb…probably the 1.2 gbs pointed by Sereloth
http://wiki.guildwars2.com/wiki/Game_updates/2013-01-28#Guild_Wars_2_Wiki_notes_2

Size of patch released on the 28th of Jan?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi MackeyD,

You may want to have a look at this thread. https://forum-en.gw2archive.eu/forum/game/players/Latest-patch-size/first#post1322416

They are discussing the same issue, so please feel free to join.

Thanks for your understanding

Make or Break Time? Which Was It?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Good bye threads or I quit threads are not allowed in the forums. Hence we are going to close this post. Anyway, we thank you for your feedback and will make sure the devs know your opinion.

New patch reset Pumpkin Carving

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyonem

Lufy please feel free to join https://forum-en.gw2archive.eu/forum/support/bugs/Pumpkin-Carving-Title-Bug. Here we are gathering info on the problem.

Thanks for your understanding

New Waypoints still inactive?!

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for answering this player’s question.

We are closing this thread.

Giving gold.

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please feel free to contact support if you think your account has been wrongfuly suspended. http://en.support.guildwars2.com/. They will be able to help you.

Thanks for your understanding.

Account Disabled

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Foreverzero,

If the ticket has been transferred, you should get an answer shortly. However, if your ticket goes for 3 or more days unanswered, please feel free to post here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/72#post1233431 so it can be taken as a priority.

Thanks for your understanding.

Downloading again..

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi Blake,

Yes, a patch was deployed yesterday. Its quite big, you can see the changes here http://wiki.guildwars2.com/wiki/Game_updates/2013-01-28.

Thanks for your understanding. This thread is closed.

Mounts

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

There are already a number of threads here discussing mounts. Please feel free to join those discussions with constructive feedback.

Thanks for your understanding. This thread is closed.

Monthly Achievements, Laurels

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for answering this player’s question. We are closing this thread,

Thanks

Can anyone help me with what this armor is?

in Players Helping Players

Posted by: Moderator.1462

Moderator.1462

Hi Joe,

The headpiece I think its one of the necromancer’s starting kit mask. About the rest, I am not sure. Lets hope someone else posts here and help you.

Ratings being reset Feb 1st.

in WvW

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please refrain from opening additional threads on the topic. Discussion about the February 1st reset must be done in the appropriate thread,

Hence, we are closing this. Thanks for your understanding.

entered Wrong email address for dig. copy

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Ewok,

we are glad to see your problem was satisfactorily solved. Thanks for your support and enjoy your adventures

We are closing this thread.

How I understand a patch date

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please refer to the following thread https://forum-en.gw2archive.eu/forum/game/gw2/January-28th-Update-Anticipation-Thread for the discussion of the patch anticipation.

Thanks for your understanding.

In regards to the patch...

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please refer to this thread https://forum-en.gw2archive.eu/forum/game/gw2/January-28th-Update-Anticipation-Thread for the discussion on the patch.

Thanks for your understanding.

Why no patchnotes?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

The patch notes are released alongside the patch. As stated above, releasing them before could have adverse effects.

Thanks for your understanding.

Additional Mouse Buttons Ban?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Soczes,

Please have your friend contact support. They will be able to help him http://en.support.guildwars2.com/

Thanks for your understanding.

Name Changing

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi BossTony,

Right now, I’m afraid there is no way to change the name of the character. Sorry.

Thanks for your understanding.

[WTS] Creating legendary

in Crafting

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

The forums are not intended to be used as a trading post. Please use the BLTC for that.

Thanks for your understanding. This thread is closed.

Charging players to finish a dungeon

in Fractals, Dungeons & Raids

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As stated before, selling dungeon spots its not against the rules. We ask you to exercise precaution however as people can use this to get the gold and kick the player or something similar. However if you think you might have been wronged please feel free to do a report.

Thanks for your understanding.

Where's patch notes

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

When the patch is deployed you will be able to see the patch notes. Until then, I’m afraid you will have to wait.

Thanks for your understanding.

APFCB-yep.. a pact for choir bells.

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone.

This thread is unnecessary as it is not creating a meaningful discussion and will probably act as a bait for off-topic posting, if you have any suggestions, please post them in the suggestions subforum.

Thanks for your understanding. This thread is closed.

How can you edit the GW2 UI?

in Players Helping Players

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for answering this player’s question. As the issue is solved, we are closing this thread.

Thanks.

Thank You

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Genocide,

We are glad to see this. Thanks for your support words.

Scaring new comers

in Fractals, Dungeons & Raids

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Even though we know the community uses gw2lfg a lot, this is not the appropriate place to complain about the behaviour of the people who use it. We understand the frustration that the so called “elitist” attitudes can cause but we have to close this thread.

Thanks for your understanding.

Looking for a New Server!

in WvW

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Hoping the best for you on your new server. As the discussion for this thread has run its course, we are closing it.

Thanks to everyone

Reset 7 day wait

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi Renowneddragoon,

Im afraid that since that is a human mistake, I’m afraid that Anet can’t do anything about it. However, if you think that the transfer to a wrong server was not a human mistake but a game malfunction, please ticket support http://en.support.guildwars2.com/.

Thanks for your understanding.

Player Housing

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We have seen some chat about other games (rift in this case) in these forums. As always, we would like to ask you to refrain, as much as possible, to speak about other games or make comparisons. Ideas are always welcome.

Thanks for your understanding. Let the feedback flow

Guild name "STFU" - tired of seeing it.

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

If you see an offensive guild name, please report it using the in game report tool.
Thanks for your understanding. This thread is closed.

How this game can be interesting to people like me

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for these great contributions. Please keep the discussion friendly and constructive so that we might forward your ideas feedback to the team in case its needed.

Once again, thanks for your great contributions

[VIDEO] How to capture a tower on a T1 server

in WvW

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As this thread has gone kind of off topic we are closing it. Please refrain from this behaviour in the future.

Thanks for your understanding.

(edited by Moderator.1462)

Ascended Gear and the Healing Stat

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As Sterile Tony has pointed out, there is a thread discussing this same issue. https://forum-en.gw2archive.eu/forum/game/suggestions/Ascended-Gear-Healing-Power/first#post1121756.

Please feel free to join in and give us your feedback.
Thanks for your understanding. This thread is closed.

Banned wrongly AGAIN. ticket 130107-002285

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Ham,

We are sorry to see that happening. From the forums we can’t help you sadly so you will have to wait for the resolution of the CS team. If the ticket goes for 3 or more days unanswered, please remember to post it in the dedicated thread.

Thanks for your understanding.

Please stop gold sellers from sending me PM

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi LoomyZA,

We are aware of this issue and the team is working on providing a fix. Please continue reporting the PMs you get.

Thanks for your understanding

Cyrillic letters in the chat.

in Bugs: Game, Forum, Website

Posted by: Moderator.1462

Moderator.1462

Hi Miscanth,

As stated before currently there are no plans to add Cyrillic or Russian as languages. As soon as we can provide more information we will.

Thanks for your understanding.