Hi everyone,
SxAx please have your friend open a ticket to support. https://en.support.guildwars2.com/ They will be able to help you.
Also, for the safety of youir friend’s account we have removed any confidential data from your post.
Please, in the meantime, perform a full scan of your friend’s computer to check for any malicious software.
Thanks for your understanding. This thread is closed.
Hi everyone,
Please refrain from engaging in personal attacks or other ways of flaming. Continued behavior like this will lead to the thread being closed.
Thanks
Hi everyone,
As stated in this post https://forum-en.gw2archive.eu/forum/game/gw2/Pacific-time-means-what-im-from-eu/first#post1225243, we usually provide both timestamps. In any case we are forwarding these threads regarding EU and US times to the team so they remember to provide both. Please feel free to join the mentioned thread.
Thanks for your understanding. This thread is closed.
Hi everyone,
This idea has already been suggested. Please refer to the suggestions subforum and appropriate topic for the discussion of this idea.
Thanks for your understanding. This thread is closed.
Hi everyone,
Rammyg, what Ashontear states is true. The green number is your scaled down stat. Check this by changing areas and you will see they are different depending on how you are downscaled.
Hi everyone,
As stated by Skinnyb, this post has already been made before https://forum-en.gw2archive.eu/forum/game/dungeons/I-have-never-even-seen-a-dungeon/first#post1185294 Please, refrain from creating double posts about the same issue.
Thanks for your understanding. This thread is closed.
Hi everyone,
Please feel free to join this topic https://forum-en.gw2archive.eu/forum/game/gw2/Will-WvW-excluded-from-100-map-complete/page/2#post1225321 in which the same issue is being discussed.
Thanks for your understanding. This thread is closed.
Hi everyone,
As a rule, we give both the PST and the CET. We might have forgotten one this time (pun intended) for what it seems. Please accept our apologies; we will forward this to the team to make sure both timestamps are provided.
Thanks for your understanding.
Hi Cornflakes,
While you can try and transfer to their server, I think you will find the upcoming guesting feature interesting. Here you can read it https://www.guildwars2.com/en/news/guesting-is-coming/
In short, it will allow you to play with friends that are on other worlds.
However, if you can try and transfer to your friend’s server. There is, sadly, nothing we can do from the forums to help you except suggesting you to post your number in the 3 or more days old ticket thread if needed.
Thanks for your understanding. This thread is closed.
Account sharing with same last name and all.
in Account & Technical Support
Posted by: Moderator.1462
Hi everyone,
Tyu, account sharing is against the rules. We understand that you can be his brother, yet that doesn’t change the rules. Lots of problems have come from account sharing so please, refrain from it.
Thanks for your understanding. This thread is closed.
Hi everyone,
If this was done was to ensure that all bot reports are backed up with evidence. Understand that the team needs as much of this as possible, since they must be 100% sure before issuing a ban, and this does really help.
We understand that, in the case of teleporting bots, this can be difficult. However we kindly ask you to please, try to provide as much evidence as possible.
Thanks for your understanding. This thread is closed.
Hi Dorz,
Please contact support. http://en.support.guildwars2.com/ They will be able to help you.
Regarding your words, yes, the profanity filter can be disabled. The existance of a filter anyway does not allow people to simply say what they wish. Independent to it being active or not, polite behaviour is still needed. Please have this in mind.
Thanks for your understanding. This thread is closed.
Hi everyone,
As Gaile has already answered this player this issue is solved. Thanks for your understanding.
This thread is closed
Hi everyone,
Thanks for answering this player’s question.
We are closing this thread.
Hi everyone,
Thanks for your feedback. However there is a feedback thread in the thief section. Please post there so we can keep track of everything.
Thanks for your understanding. This thread is closed.
Hi SharpyHammer,
Please contact support http://en.support.guildwars2.com/ They will be able to help you with this issue.
Thanks for your understanding.
Hi everyone,
Right now your question can’t be answered. As news on expansions come out, you will know via the news and announcements.
Thanks for your understanding. This thread is closed
Hi everyone,
The thread has been moved to SPvP subforum. The previous movement was unintended.
Thanks for your understanding.
Hi Kedrex,
In “my account” you will find the “download the client” option. There you can download and install the game on your laptop
Thanks for your understanding.
Hi everyone,
Thanks for bringing this to our attention. We will forward this to the team so improvements can be made. In the meantime, please keep adding tooltips that you think require clarification.
Thanks for your understanding.
(edited by Moderator.1462)
Hi everyone,
Please feel free to post here https://forum-en.gw2archive.eu/forum/game/gw2/Share-your-data-about-perceived-strange-drop-behavior-here/page/14 as we are gathering data on this issue. Please remember to be polite and constructive
Thanks for your understanding. This thread is closed
Got a gold spam message from my own account?
in Account & Technical Support
Posted by: Moderator.1462
Hi DanteZero,
The team is aware that players are getting gold selling PM’s. However getting one from your own account its very rare…please make sure your computer is keylogger free and secure. In any case, should you receive another PM please report it using the flag icon on the bottom right corner.
Thanks for your understanding. This thread is closed.
Hi Katniss,
While the above stated is true, if you think you were unfairly banned please opne a ticket to support. https://en.support.guildwars2.com/
They will be able to help you. If your ticket goes for more than 3 days unanswered, please remember to post it in the 3 or more days old thread,
Thanks for your understanding. This thread is closed
Hi everyone,
We are glad to see this has been solved. We are closing this thread.
Thanks for your understanding.
Hi Azazil,
We are aware of this issue. Please report those PMs by using the flag icon on the bottom right corner.
Thanks
Hi everyone,
We are aware of this issue. Please report the PM by using the flag icon on the lower right section of the PM. The team is working on it and we hope to provide a solution as soon as possible.
Thanks for your understanding.
Hi everyone (we have been summoned!!)
Please, refrain from making GW2/WoW comparison. Remember that they are 2 different games, with different approaches. It’s good to make suggestions to improve the game but please don’t try to turn GW2 into a copy of WoW.
Thanks for your understanding
Hi Azzrael,
Have you emptied your mailbox? the mail can only hold 10 items so the rest may be waiting for you to clean it.
Thanks for your understanding
Hi Yuki,
Please contact support if you have any complain about your suspension. http://en.support.guildwars2.com/.
Thanks for your understanding.
Hi everyone,
Just dropping here just a request for you all. We don’t mind having this thread open so you can chat about the guild (engineers unite!!!) but we would like to ask you to keep the inviting and invite request thing to the guilds thread.
So far its been great, so please keep it that way.
Thanks for your understanding.
Hi oflow,
The team is aware of this issue. Please report those PM’s by using the flag icon on the bottom right corner.
Thanks for your understanding. This thread is closed
Hi everyone,
EsLafiel, we are sorry to hear that this has happened. Unluckily there are people that do so out there, and hope you don’t have to find them again. However there is not much we can do from the fourms to help you. Hence we are closing this thread to prevent it from derailing.
Thanks for your understanding and hope you find a better guild soon
Hi everyone,
This suggestion has already been made. Please refer to the threads in the suggestions subforum on this topic for the discussion.
Thanks for yout understanding. This thread is closed
Hi SkyFrog,
You can buy GW2 here https://www.guildwars2.com/en/shop/. Just click the “buy now” icon
Thanks for your understanding.
Hi everyone,
Please refrain from making “I quit” threads. They are usually not constructive and tend to derail very fast and content trolling comments.
Thanks for your understanding.
Hacked -Possibility to retrieve stolen goods?
in Account & Technical Support
Posted by: Moderator.1462
Hi Delta,
Please have a look at this thread. https://forum-en.gw2archive.eu/forum/support/account/Account-Restoration-Information/first#post1044591 There you can find the steps to get your items restored.
Thanks for your understanding
Hi everyone,
Thanks for posting this. We like to know your concerns about your class. We will forward this to the team so they are aware. Please keep the discussion constructive and friendly.
PS: for the sake of constructiveness, we are going to edit the title.
Thanks for your understanding
Hi Thell,
Please contact support. They will be able to help you
http://en.support.guildwars2.com/
Thanks for your understanding.
Hi everyone,
We are aware of this issue. Please report the PM using the flag icon on the botom right corner.
Thanks for your understanding. This thread is closed
Hi everyone,
Thanks for answering this player’s question.
This thread is closed.
Hi everyone,
Thanks for answering this player’s question.
This thread is closed
Hi AmyB,
Please contact support for this issue. They will be able to help you. http://en.support.guildwars2.com/
Thanks
Hi everyone,
Thanks for bringing this issue to our attention. We will forward it again to the team and see if they can give an answer to it.
Thanks for your understanding.
Hi again T Dawg,
Yeah I see, It’s a know issue. I’m sorry but you will have to wait the answer from customer support.
If your ticket goes for 3 or more days unanswered, please post it here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/71#post1181733 so it can be taken as a priority.
Thanks for your understanding.
Hi Dybryd,
Please refrain from opening threads like this. If there are already threads covering an issue/discussion please stick to them.
Thanks
Hi T Dawg,
Could you please elaborate a bit more on what is the problem you are having? Like, recieving an error, credit card not being accepted, problems choosing your country?
This way maybe we can help you solve it a bit faster.
Anyway ticketing support is a good idea. The will take a bit to answer, as they are dealing with a high load of work.
Thanks for your understanding
Hi eveyone,
As stated by Lander please try cleaning your email. Remember that the mail can only hold 10 items.
Thanks for your understanding.
Hi everyone,
Let me suggest you some points when you are about to post. Of course they won’t cover each and every possible infraciton because otherwise that would make for a pretty extense post but they cover the most important ones.
You are about to post, please review that your message has the following marks:
- It brings something constructive or contributing to the discussion. Meaning no posts like “+1” “this” “agree” or simple quoting. Be it something new or additional data that reinfroces what is said, please be sure it is there. That way your provide us with something to give to the team.
- Does not attack or is agressive to anyone. That includes trolling, personal attacks or insults of any kind. Needless to say that calling “noob” someone or “seems you are too stupid to understand this” are not acceptable behaviour.
- The post stays on topic. If we are discussing the ebb and flow of the TP, please dont come here to discuss dyes.
- Does not attack the staff or contest their actions. You think something done was wrong, please write to the given emails.
More or less, these are the main points. Of course there are a lot more, but the most common are these.
Thanks for your understanding everyone. We will have in account your proposals and believe us when we say that we do want a good forum enviroment.
This thread is closed.