Showing Posts For Moderator.1462:

Getting a refund for my purchase?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We are happy to see this has been solved. Thanks for your time and help

This thread is closed.

My friend got ban

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

SxAx please have your friend open a ticket to support. https://en.support.guildwars2.com/ They will be able to help you.
Also, for the safety of youir friend’s account we have removed any confidential data from your post.
Please, in the meantime, perform a full scan of your friend’s computer to check for any malicious software.

Thanks for your understanding. This thread is closed.

Honor of the Waves is too difficult. Help?

in Fractals, Dungeons & Raids

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please refrain from engaging in personal attacks or other ways of flaming. Continued behavior like this will lead to the thread being closed.

Thanks

On announcments give both a US and a EU times

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As stated in this post https://forum-en.gw2archive.eu/forum/game/gw2/Pacific-time-means-what-im-from-eu/first#post1225243, we usually provide both timestamps. In any case we are forwarding these threads regarding EU and US times to the team so they remember to provide both. Please feel free to join the mentioned thread.

Thanks for your understanding. This thread is closed.

Make Dyes account bound.

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

This idea has already been suggested. Please refer to the suggestions subforum and appropriate topic for the discussion of this idea.

Thanks for your understanding. This thread is closed.

Guardian Stats increases are bugged?

in Bugs: Game, Forum, Website

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Rammyg, what Ashontear states is true. The green number is your scaled down stat. Check this by changing areas and you will see they are different depending on how you are downscaled.

I'm 80 but still never seen a dungeon

in Fractals, Dungeons & Raids

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As stated by Skinnyb, this post has already been made before https://forum-en.gw2archive.eu/forum/game/dungeons/I-have-never-even-seen-a-dungeon/first#post1185294 Please, refrain from creating double posts about the same issue.

Thanks for your understanding. This thread is closed.

World transfer, PvE and World Completion

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please feel free to join this topic https://forum-en.gw2archive.eu/forum/game/gw2/Will-WvW-excluded-from-100-map-complete/page/2#post1225321 in which the same issue is being discussed.

Thanks for your understanding. This thread is closed.

Pacific time means what ? im from eu

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As a rule, we give both the PST and the CET. We might have forgotten one this time (pun intended) for what it seems. Please accept our apologies; we will forward this to the team to make sure both timestamps are provided.

Thanks for your understanding.

Character Transfer

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Cornflakes,

While you can try and transfer to their server, I think you will find the upcoming guesting feature interesting. Here you can read it https://www.guildwars2.com/en/news/guesting-is-coming/

In short, it will allow you to play with friends that are on other worlds.
However, if you can try and transfer to your friend’s server. There is, sadly, nothing we can do from the forums to help you except suggesting you to post your number in the 3 or more days old ticket thread if needed.

Thanks for your understanding. This thread is closed.

Account sharing with same last name and all.

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Tyu, account sharing is against the rules. We understand that you can be his brother, yet that doesn’t change the rules. Lots of problems have come from account sharing so please, refrain from it.

Thanks for your understanding. This thread is closed.

New bot report rules.

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

If this was done was to ensure that all bot reports are backed up with evidence. Understand that the team needs as much of this as possible, since they must be 100% sure before issuing a ban, and this does really help.
We understand that, in the case of teleporting bots, this can be difficult. However we kindly ask you to please, try to provide as much evidence as possible.

Thanks for your understanding. This thread is closed.

Account Banned for 24 hours.

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Dorz,

Please contact support. http://en.support.guildwars2.com/ They will be able to help you.
Regarding your words, yes, the profanity filter can be disabled. The existance of a filter anyway does not allow people to simply say what they wish. Independent to it being active or not, polite behaviour is still needed. Please have this in mind.

Thanks for your understanding. This thread is closed.

Friend logged in from Toronto..

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As Gaile has already answered this player this issue is solved. Thanks for your understanding.
This thread is closed

mods will proly delete this again

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for answering this player’s question.
We are closing this thread.

Thieves in WvWvW

in WvW

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for your feedback. However there is a feedback thread in the thief section. Please post there so we can keep track of everything.

Thanks for your understanding. This thread is closed.

my account got hacked

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi SharpyHammer,

Please contact support http://en.support.guildwars2.com/ They will be able to help you with this issue.

Thanks for your understanding.

Do we know how many expansions GW2 will have?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Right now your question can’t be answered. As news on expansions come out, you will know via the news and announcements.

Thanks for your understanding. This thread is closed

I tought to give my ideas another shot

in PvP

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

The thread has been moved to SPvP subforum. The previous movement was unintended.
Thanks for your understanding.

Can i get GW2 on my laptop also?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Kedrex,

In “my account” you will find the “download the client” option. There you can download and install the game on your laptop

Thanks for your understanding.

Can we please clean up ability tooltips?

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for bringing this to our attention. We will forward this to the team so improvements can be made. In the meantime, please keep adding tooltips that you think require clarification.

Thanks for your understanding.

(edited by Moderator.1462)

Less rares and ecto?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please feel free to post here https://forum-en.gw2archive.eu/forum/game/gw2/Share-your-data-about-perceived-strange-drop-behavior-here/page/14 as we are gathering data on this issue. Please remember to be polite and constructive

Thanks for your understanding. This thread is closed

Got a gold spam message from my own account?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi DanteZero,

The team is aware that players are getting gold selling PM’s. However getting one from your own account its very rare…please make sure your computer is keylogger free and secure. In any case, should you receive another PM please report it using the flag icon on the bottom right corner.

Thanks for your understanding. This thread is closed.

First offense is a 72 hour ban?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Katniss,

While the above stated is true, if you think you were unfairly banned please opne a ticket to support. https://en.support.guildwars2.com/

They will be able to help you. If your ticket goes for more than 3 days unanswered, please remember to post it in the 3 or more days old thread,

Thanks for your understanding. This thread is closed

Stop banning my friend....

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We are glad to see this has been solved. We are closing this thread.

Thanks for your understanding.

They loves me but....

in Forum and Website Bugs

Posted by: Moderator.1462

Moderator.1462

Hi Azazil,

We are aware of this issue. Please report those PMs by using the flag icon on the bottom right corner.

Thanks

Anet, this is so hilarious, i have to share!!

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We are aware of this issue. Please report the PM by using the flag icon on the lower right section of the PM. The team is working on it and we hope to provide a solution as soon as possible.

Thanks for your understanding.

Mounts/Addons/ and an LFD

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone (we have been summoned!!)

Please, refrain from making GW2/WoW comparison. Remember that they are 2 different games, with different approaches. It’s good to make suggestions to improve the game but please don’t try to turn GW2 into a copy of WoW.

Thanks for your understanding

Missing Unidentified Dye

in Black Lion Trading Co

Posted by: Moderator.1462

Moderator.1462

Hi Azzrael,

Have you emptied your mailbox? the mail can only hold 10 items so the rest may be waiting for you to clean it.

Thanks for your understanding

Arenanet bans people for fun

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Yuki,

Please contact support if you have any complain about your suspension. http://en.support.guildwars2.com/.

Thanks for your understanding.

Engineer Guild??

in Engineer

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Just dropping here just a request for you all. We don’t mind having this thread open so you can chat about the guild (engineers unite!!!) but we would like to ask you to keep the inviting and invite request thing to the guilds thread.
So far its been great, so please keep it that way.

Thanks for your understanding.

Gold Spam PMs

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi oflow,

The team is aware of this issue. Please report those PM’s by using the flag icon on the bottom right corner.

Thanks for your understanding. This thread is closed

guild kicked me out without telling why

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

EsLafiel, we are sorry to hear that this has happened. Unluckily there are people that do so out there, and hope you don’t have to find them again. However there is not much we can do from the fourms to help you. Hence we are closing this thread to prevent it from derailing.

Thanks for your understanding and hope you find a better guild soon

Mounts

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

This suggestion has already been made. Please refer to the threads in the suggestions subforum on this topic for the discussion.

Thanks for yout understanding. This thread is closed

Where can i buy gw2 cd-key

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi SkyFrog,

You can buy GW2 here https://www.guildwars2.com/en/shop/. Just click the “buy now” icon

Thanks for your understanding.

GW2 – I think i'm quitting

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please refrain from making “I quit” threads. They are usually not constructive and tend to derail very fast and content trolling comments.

Thanks for your understanding.

Hacked -Possibility to retrieve stolen goods?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Delta,

Please have a look at this thread. https://forum-en.gw2archive.eu/forum/support/account/Account-Restoration-Information/first#post1044591 There you can find the steps to get your items restored.

Thanks for your understanding

Feedback and opinion on Skills

in Engineer

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for posting this. We like to know your concerns about your class. We will forward this to the team so they are aware. Please keep the discussion constructive and friendly.

PS: for the sake of constructiveness, we are going to edit the title.

Thanks for your understanding

Error in buying gems! Card problem.

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Thell,

Please contact support. They will be able to help you
http://en.support.guildwars2.com/

Thanks for your understanding.

account Suspended for some reason

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Crazykid,

Please contact support https://en.support.guildwars2.com/

Thanks

PM from RMT

in Forum and Website Bugs

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We are aware of this issue. Please report the PM using the flag icon on the botom right corner.

Thanks for your understanding. This thread is closed

Quick Question Regarding Linking Accounts

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for answering this player’s question.

This thread is closed.

In-game mailing gone missing

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for answering this player’s question.

This thread is closed

Deleting Account/ Make New One (Admin)

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi AmyB,

Please contact support for this issue. They will be able to help you. http://en.support.guildwars2.com/
Thanks

Sunrise and Twilight achievement

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for bringing this issue to our attention. We will forward it again to the team and see if they can give an answer to it.

Thanks for your understanding.

Error Buying Gems

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi again T Dawg,

Yeah I see, It’s a know issue. I’m sorry but you will have to wait the answer from customer support.

If your ticket goes for 3 or more days unanswered, please post it here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/71#post1181733 so it can be taken as a priority.

Thanks for your understanding.

Do we need a 4th "revealing clothing" thread?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi Dybryd,

Please refrain from opening threads like this. If there are already threads covering an issue/discussion please stick to them.

Thanks

Error Buying Gems

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi T Dawg,

Could you please elaborate a bit more on what is the problem you are having? Like, recieving an error, credit card not being accepted, problems choosing your country?
This way maybe we can help you solve it a bit faster.

Anyway ticketing support is a good idea. The will take a bit to answer, as they are dealing with a high load of work.

Thanks for your understanding

Gem Purchase in Black Lion

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi eveyone,

As stated by Lander please try cleaning your email. Remember that the mail can only hold 10 items.

Thanks for your understanding.

"Official Forums" are they better ?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Let me suggest you some points when you are about to post. Of course they won’t cover each and every possible infraciton because otherwise that would make for a pretty extense post but they cover the most important ones.

You are about to post, please review that your message has the following marks:

- It brings something constructive or contributing to the discussion. Meaning no posts like “+1” “this” “agree” or simple quoting. Be it something new or additional data that reinfroces what is said, please be sure it is there. That way your provide us with something to give to the team.

- Does not attack or is agressive to anyone. That includes trolling, personal attacks or insults of any kind. Needless to say that calling “noob” someone or “seems you are too stupid to understand this” are not acceptable behaviour.

- The post stays on topic. If we are discussing the ebb and flow of the TP, please dont come here to discuss dyes.

- Does not attack the staff or contest their actions. You think something done was wrong, please write to the given emails.

More or less, these are the main points. Of course there are a lot more, but the most common are these.

Thanks for your understanding everyone. We will have in account your proposals and believe us when we say that we do want a good forum enviroment.

This thread is closed.