Guild Wars 2

Hi everyone,

If you have evidence of someone exploiting or hacking, please send it to exploits@arena.net. All the info you can provide us will be welcome.

Thanks for your understanding. This thread is closed

Hi everyone,

Please report those bots using the in game report tool. This will allow the team to remove them from the game. Please remember that this might take a while since the team has to be very careful when issuing a ban order.

Also, please remember that opening topics about this in the forums does not help the issue nor speed it up.

Thanks for your understanding. This thread is closed

Hi everyone,

ziNz, what White Wolf has stated is true. You need to wait a bit, and if 3 days have passed then you must post your number in the provided thread.
Please be patient, we understand how frustrating this can be but the team is doing their best.

Thanks for your understanding. This thread is closed

Hi Madoxe,

Please contact support. They will be able to help you with the issue http://en.support.guildwars2.com/.

Thanks for your understanding.

Hi everyone,

Thanks for helping this user with his question.
This thread is closed

Hi Jown,

By the looks I think its the draconic armor set pants. But I’m not 100% sure. I will move this thread to the PhP forums and see if they can give you a 100% accurate answer.

Thanks for your understanding

Hi everyone,

This thread has derailed from topic. Hence we are closing it.
Please refrain from this behaviour in the future.

Thanks for your understanding.

Hi everyone,

Fotis, you need a separate account for every player.

Hope this has been of help. This thread is closed.

Hi everyone,

As this thread has derailed into a WoW/GW2 comparison we are closing it. Please refrain from this behaviour in the future.

Thanks for your understanding

Hi everyone,

Please contact support to solve this issue http://en.support.guildwars2.com/ they will be able to help your guildmates and friends.

Also, please remember to post in the or more days old if the ticket goes for 3 or more days unanswered.

Thanks for your understanding

Hi everyone,

We are aware of this issue. Please report the message using the “flag” icon at the bottom of the message so CS can take note of it.

Thanks for your understanding. This thread is closed

Hi YourLastSight

Thanks for reporting those bots. Remeber what happened with the last ones…it seemed as if they never were going to dissapear and one day they were gone. It might take a bit, and we sure do appreciate your reports, but they will eventually disappear.

Also, thanks for your feedback on the report tool. We will forward it to the team and see if improvements can be made to make it a better tool.

Thanks for your understanding. This thread is closed.

Hi Nenilai,

Please have your friend open a ticket to support. http://en.support.guildwars2.com/ They will be able to help him getting his account back. In the meantime, please have your friend scan the computer searching for any malicious software. Remember that using email authentication helps a lot preventing unwanted account logins

Thanks for your understanding. This thread is closed

Hi everyone,

We have moved this thread from Wintersday to General Discussion so you all can give us your feedback on the event for further improvement.

Remember as always to be constructive and helpful.
Thanks for your understanding. Let the feedback flow!

Hi everyone,

As stated several times, we do allow open discussion, so long as it doesnt break the CoC. Yes, it might happen that the moderator team is wrong, we are after all humans. That is what the forums@arena.net mail is for. Any infraction you think you didnt deserve can be corrected by writing there.

The bottom line is, that the most important part of a thread is for it to be constructive, to add a contribution to the forums, to help the users. A player might word his anger out, yet make it so that his or her frustration is made of reasons, of evidence, of whatever it might be that we can forward to the team and improve the game. You can be as polite as you want, and still don’t make a meaningful contribution to the forums or helpful to the community ,and that, doesnt have a place here in the forums.
Also, of course it might happen that some posts slip our eyes. The flow of messages is huge.

All in all, while we understand your concerns, we ask you all to please, stick by these points. Try to make your posts contributing and constructive and, if ever you feel a moderator has wrongfully infracted you, please write to the mentioned email.

Thanks for your understanding.

Edit: due to the changed title of this thread, which is a common expression used by the moderator team and is being used to mock us, we are closing this thread.

Hi everyone,

There was another thread as well about this. Please use the “report this post” flag when you get such PM’s so the team can deal with them.

Thanks for your understanding. This thread is closed.

Hi everyone,

The team deals with a high volume of work so they might take a bit to answer. Be sure that they read all the mails you send them.

Thanks for your understanding. This thread is closed

Hi everyone,

Thanks for answering this player’s questions. As the discussion has run its course, we are closing this thread.

Thanks for your understanding.

Hi everyone,

You can find the mounts suggestion here https://forum-en.gw2archive.eu/forum/game/suggestions/Game-Improvement-Suggestions/page/27#post1160310. Please feel free to join in the discussion on this topic.

Thanks for your understanding. This thread is closed.

Hi everyone,

Please refrain from making up conspiracy theories. There might be some very rich players out there but there is no such thing as a secret society who rules the TP. THis discussion has turned negative and thus we are closing this thread.

Thanks for your understanding.

HI everyone,

Thanks for bringing this up to our attention. Please use the “report this post” option of the PM’s if this ever happens to you.

Thanks for your understanding.

Hi Raiden,

You can find the LFG/LFD suggestion here https://forum-en.gw2archive.eu/forum/game/suggestions/Game-Improvement-Suggestions/page/26#post1113388. Please feel free to join in and add your support to that idea.

Thanks for your understanding. This thread is closed

Hi Turkowiak,

You can either wait for the server to have room to migrate there or you and your friends can move together to another server. Remember that server transfers are free once per week. Hope this problem solves fast and you and your friends can play together.

Thanks for your understanding. This thread is closed

Hi everyone,

Tomac, as stated by players you can rediscover jumping puzzles to complete the achievement.

Thanks to everyone for helping this player. This thread is closed

Hi nminh,

Please have your friend open a ticket to support http://en.support.guildwars2.com/. They will be able to help him with this issue.

Thanks for your understanding. This thread is closed

Hi everyone,

Just posting to inform you all that selling dungeon runs its NOT against the rules. People are free to do so. Please, exercise extreme caution to avoid getting scammed.

Thanks for your understanding

Hi everyone,

Arsenic Touch, thanks for these useful tips. With them, we hope players will have an easier time reporting teleport bots so we can deal with them lately.

Thanks for your understanding.

Hi Squishy,

Sorry for the frustration this has to be causing you. Unfortunately, there is nothing we can do from the forums. If you have posted in 3 or more days thread, you just need to wait. Please, we ask you to have a little patience.

Thanks for your understanding. This thread is closed

Hi everyone,

Stopsign, please contact support. They will be able to help you with your issue. https://en.support.guildwars2.com/

Thanks for your understanding. This thread is closed.

Hi everyone,

Headless it would seem you have been hacked. Please contact support https://en.support.guildwars2.com/. They will help you solving this problem.

In the meantime, we suggest that you perform a full scan of your system looking for any malicious software. Also, having mail authentication active helps preventing unwanted visitors to your account.

Thanks for your understanding. This thread is closed

Hi everyone,

Complains on moderation should be sent to forums@arena.net. Discussing on the forums is just not the correct way to do it.

Thanks for your understanding. This thread is closed

Hi everyone,

Please feel free to join this thread where others are asking as well for the return of Lionguard Lyns https://forum-en.gw2archive.eu/forum/game/gw2/Lionguard-Lyns-not-back-yet/first#post1142931

Thanks for your understanding. This thread is closed

Hi ArcTheFallen,

Please feel free to join the discussion about the snowflake issue in this thread https://forum-en.gw2archive.eu/forum/game/gw2/The-Tale-of-Two-Jewellry-Recipes/page/5#post1142031

Thanks for your undertanding. This thread is closed

Hi everyone,

To prevent further attempts at derailing this thread or provoking the moderator team we are closing it.

Thanks for your understanding.

Hi everyone,

Lionguard Lynss should be back shortly. In the meantime, please feel free to join this thread https://forum-en.gw2archive.eu/forum/game/gw2/Lionguard-Lyns-not-back-yet/first#post1142931 where a lot of people is, as well as you, asking for the Lionguard’s return.

Thanks for your understanding. This thread is closed

Hi everyone,

Keiran, as stated you can complain and give feedback as long as you don’t break the rules. When we say “for the sake of complaining” it means posts or threads that do not have any kind of constructive discussion. Saying “X class is OP nerf please has killed me in 3 hits” (just to make an example, something very common in most MMOs) is, in our view, FAR from constructive. You think a class is overpowered? Gather data, give it to us,present evidence.

Same goes for everything, the key is being helpful and constructive. You can be frustrated but still make a meaningful thread that we, as moderators, can forward to the team.

And also, I would like to remind you that contesting the actions of a moderator is forbidden. If you think a moderator has done something wrong, please write to forums@arena.net

Thanks for your understanding.

Hi Ataraxia,

Your answer should arrive soon. In any case, please feel free to post your number here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/70#post1141681 so it can be taken as a priority.

Thanks for your understanding. This thread is closed

Hi Nalyric,

The forums are the correct place to express your opinions about the game, provided that you do it without breaking the rules. It is very easy to get yourself carried by your frustration and end up making a bad post even if you had good intentions.

Just follow those simple rules and its all safe.
Welcome to the forums and hope this has been of help.

Hi Moogle,

Lending gold won’t get you banned. There is no need to worry about it.

Thanks for your understanding. This thread is closed.

Hi Meika,

Sorry for the trouble and frustration this has to be causing. I see you have contacted support already. Good, but I am afraid that from the forums we can’t help you speed up or solve your problem, you will have to wait the answer from support.

Also, I would like to inform you that if your ticket goes for 3 or more days unanswered, please post it here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/69#post1121340 so it can be taken as a priority.

Thanks for your understanding. This thread is closed

Hi everyone,

We have this thread going about the snowflake issue https://forum-en.gw2archive.eu/forum/game/gw2/The-Tale-of-Two-Jewellry-Recipes/page/4#post1141367, please feel free to join and leave us your feedback there.

Also, we would like to ask you all to be polite, friendly and constructive. Refrain from any kind of trolling or other unwelcome behaviour. We understand that the issue is frustrating – to some more than to others – but still, we must stress the need of correct behaviour.

Thanks for your understanding. This thread is closed.

Hi everyone,

The game’s naming policy https://www.guildwars2.com/en/legal/guild-wars-2-naming-policy/ clearly states that names such as that are not allowed. If you think that the action taken was too much, please contact support http://en.support.guildwars2.com/.

Thanks for your understanding. This thread is closed

Hi everyone,

Trav racks, as stated in this thread, please contact support and submit a ticket. They will be able to help you with the problem.
Thanks to everyone who posted in this thread to help this player.

Thanks for your understanding. This thread is closed

Hi Brutalistik,

Pleas eopen a ticket to support, they will be able to help you. http://en.support.guildwars2.com/

Thanks for your understanding. This thread is closed

Hi everyone,

MrFapulous, you can try and open a ticket to support and tell them that you would like to, as stated by Bluestone, pre-emptively change because of obvious reasons.

Thanks for your understanding. This thread is closed

Hi Kraggy,

THis does seem a rather difficult problerm. Sorry for the frustration this might be causing you.

We are going to forward this directly to the team and see if they can fix it.
Thanks for your understanding.

Hi everyone,

This is the account issues subforum and this post does not have relation with any account issue. Also, please refrain from discussing the actions of Customer Support.

Thanks for your understanding. This thread is closed

Hi everyone,

The team takes banning people very seriously and they review to the detail every report before issuing an action. So please refraim from making false accusations on the team.

Thanks for your understanding. This thread is closed.

Hi Faeya,

It is not against the rules to purchase a serial key for someone else in another country. You will have to either update your ticket to explanin them the situation or open a new one. Be sure to have ready whatever data they might need.

Thanks for your understanding

Hi everyone,

Please refrain from discussing about hacks or exploits. Any evidence of the mentioned should be send to exploits@arena.net so the team can investigate and deal with them.
Thanks for your understanding
This thread is closed