Showing Posts For Moderator.1462:

Account Terminated

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Glad to be of help to you Roiyel, that is what we are here for.

An additional info regarding tickets, remember to, if needed, update your ticket but don’t open additional ones on the same issue. That would only slow down the process. Here you can find info if you have any question https://forum-en.gw2archive.eu/forum/support/account/Multiple-Tickets-Don-t-do-it/first#post5143

As this issue is answered, we are closing the thread.
Thanks and good luck

Missing items

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We are glad that you have found the items The Destroyer Erik. Since the issue is solved, we are closing the thread.

Thanks for your understanding

Account Possibly Hacked

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Deehorsey,

Please, contact support for this issue http://en.support.guildwars2.com/ and explain the issue to them, they might be able to help you with the restoration.

Thanks for your understanding. This thread is closed

Why hasn't this skill challenge been nerfed?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

If you think this skill point needs to be tuned, please open a thread if the suggestions subforum explaining it. Also, thanks for your feedback.

In the interest of keeping the forums organised we are closing this thread. Thanks for your understanding

Account Terminated

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Roiyel,

If you have already sent a ticket to support you just need to waut a bit. As bluestone has stated, if your ticket is 3 or more days old, please post it in the provided thread so it can be taken as a priority.

Thanks for your understanding

Plushie Griffon appreciation thread

in Wintersday

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We have created this merging of threads for you to post your screenshots, poems or other ways of appreciation to the Plushie Griffon.

As always, we would like to remind you to keep the thread friendly (or you could make the plushie griffon cry….) as it is meant to have a good time.

Thanks for your understanding

Dyes shared acrossed all characthers

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please feel free to join the discussion going on in this topic about dyes https://forum-en.gw2archive.eu/forum/game/suggestions/Dyes-Please-make-them-account-bound/first

Thanks for your understanding. This thread is closed

Tixx is fine, but the rest? Never mind...

in Wintersday

Posted by: Moderator.1462

Moderator.1462

Locked by request of the OP. Thanks

Character not dropping combat mode - bug maybe?

in Bugs: Game, Forum, Website

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We are going to move this to the bug report subforum. Thanks for your feedback

Option to Preview Armors Outside Our Profession

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

You can find the oficial answer to this issue here https://forum-en.gw2archive.eu/forum/game/gw2/Why-was-armor-preview-disabled/1034371. As it can be seen, it states that the removal of the preview option was intended and not a bug. As the issue has been answered we are closing this thread.

However, the suggestions thread will be kept so you can voice your opinion.
PS: Also, you can find here a post on this issue by Jon Peters https://forum-en.gw2archive.eu/forum/game/gw2/Armor-preview-change-is-NOT-permanent/first#post1033959
Thanks for your understanding

(edited by Moderator)

No more 'preview' for all armor types?

in Bugs: Game, Forum, Website

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

There are 2 on going discussions regarding this issue on gneral discussion and suggestions if you want to participate. Regarding this thread, in the interest of keeping the forums clean and as the issue has been answered we are closing it.

PS: here you can find a post by Regina Buenaobra on the issue https://forum-en.gw2archive.eu/forum/game/gw2/Why-was-armor-preview-disabled/1034371

Thanks for your understanding

(edited by Moderator)

Why do you have new builds during Prime Time.

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please refrain from creating threads for the sake of ranting or whining that do not have any constructive discussion.

Thanks for your understanding. This thread is closed

Character not dropping combat mode - bug maybe?

in Bugs: Game, Forum, Website

Posted by: Moderator.1462

Moderator.1462

Hi Mort,

It seems this could be a bug. I suggest waiting a bit and see what other players report before moving it to the Game Bugs subforum. Also, in the interest of having answers, Im going to change the title to be more specific.

Thanks

Major Sigil of Water has been nerfed

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone.

Thanks for helping this user. As the issue is solved, we are closing the thread. Thanks

Serious complaint against another player

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyione,

Thanks for helping this player with this question. As the issue is solved, we are closing the thread.

Thanks

How to safely spot a bot?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Naus, botters usually move using predictive patterns, usually are naked and have wierd names. If you see them feel free to report them using the in game tool. As stated, reporting them only once will sufice as others will do as well and eventually they will be dealt with.

Thanks for your understanding. As the question is answered, we are closing this thread.

Account Suspended -

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Awwgasm,

Im sorry but only support can solve this issue. If you have already sent them a ticket you just need to wait a bit.

If the ticket is 3 days or older, remember to post it here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/63#post975464 so it can be taken as a priority.

Thanks

naming issue

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi daveagain,

This game allows you to add a surname to your character besides the name.
I hope that helps you solving tour problem

(edited by Moderator)

problem with botters

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi again,

Its no problem Grimm

As this issue is solved, we are closing this thread. Thanks for your understanidng and support

(edited by Moderator.1462)

VERY frustrated with Disconnect Fractals

in Fractals, Dungeons & Raids

Posted by: Moderator.1462

Moderator.1462

Hi AcE,

There is an ongoing topic on this issue. Please feel free to join in the following thread https://forum-en.gw2archive.eu/forum/game/dungeons/DC-in-fractals-no-way-to-get-back-in/page/6#post992256

Thanks for your understanding This thread is closed

Bought 4 hours ago...account was hacked?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone.

What Silicongobbit has stated is true. You computer might be infected and that has lead to your account getting hacked even before you were able to install it. Also, buying from a safe source is important, as lots of pages offer stolen keys.
In any case, please submit a ticket to support https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2 and perform a full scan of you computer. Also, using the email authentication helps with security.

Thanks for your understanding

Cant send mail between characters

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

What bluestone has stated is correct. You need to use the bank vault to transfer items between your own characters.

As this issue is solved, we are closing the thread.
Thanks for your understanding

problem with botters

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

You wont get banned simply because someone reports you. There is a very toughtful process behind someone being banned so you don’t need to worry.
Also, for the future, please refrain from posting names of people accusing them of botting, as it is considered character assassination and strongly punished.

Thanks for your understanding

Wintersday Jumping Puzzle

in Wintersday

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

There is already a thread on this issue, you can find it here https://forum-en.gw2archive.eu/forum/game/wintersday/Jumping-Puzzle-Feedback-Merged/page/7#post1022452

Please feel free to join and give us feedback.

Thanks for your understanding. This thread is closed

In Depth: Specific Reasons JP is bad design

in Wintersday

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

There is already a thread on this issue, you can find it here https://forum-en.gw2archive.eu/forum/game/wintersday/Jumping-Puzzle-Feedback-Merged/page/7#post1022452

Please feel free to join and give us feedback.

Thanks for your understanding. This thread is closed

When Disconnecting/Crashing in Fractals

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

There already is a thread on this issue. You can find it here https://forum-en.gw2archive.eu/forum/game/dungeons/DC-in-fractals-no-way-to-get-back-in/first.

Please feel free to join the discussion.

Thanks for your understanding. This thread is closed

Rare mystery Wintersday boxes

in Wintersday

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We have an ongoing discussion of this issue here https://forum-en.gw2archive.eu/forum/game/wintersday/Mystery-Wintersday-Box-Not-Dropping/first#post1011027

Please feel free to join the thread.
Thanks for your understanding. This thread is closed

the jump puzzle is frustrating. not fun....

in Wintersday

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please feel free to join the discussion and give us what feedback you have on the jumping puzzles here https://forum-en.gw2archive.eu/forum/game/wintersday/Jumping-Puzzle-Feedback-Merged

Thanks for your understanding. This thread is closed.

12/7 TC vrs FA vrs CD (civil again)

in WvW

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

I’d like to remind you all that we had to close the last thread because of the amount of infractions and how it totally derailed. We enjoy the W3 community discussing their matches and a bit of friendly rivalry is welcome, but under no circumstances engage in flaming or attacking each other.

Have for sure that if we are forced to, we will close also this thread and infract as needed. Please be friendly and constructive.

Thanks for your understanding

Should old players get Digital Free now?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Before this thread derails into flaming, we are closing it.

Thanks for your understanding

HOTW exploit?

in Fractals, Dungeons & Raids

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

If you have found any exploit, please submit it to exploits@arena.net and it will be looked into.

Thanks for your understanding. This thread is closed

(edited by Moderator)

When will fractals be fixed?

in Fractals, Dungeons & Raids

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please refer to this thread for the discussion on this topic
https://forum-en.gw2archive.eu/forum/game/dungeons/Fractals-Access-without-overflow

Thanks for your understanding. This thread is closed

No More Overflow ?

in Fractals, Dungeons & Raids

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for pointing this out. We will forward this to the team and see if they can confirm Overflow server being disabled or maybe its a bug. In the meantime, please feel free to give us as much feedback you can gather.

Thanks for your understanding

2 months later, what`s changed?

in Necromancer

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please refrain from making personal attacks. The player has asked a question and, if you think he should have read the forums, you can point it in a more polite way.

Please, contribute with the community by helping this player with his questions.

Thanks

Gold sellers harvesting forum names

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for bringing this up to our attention. We will forward this issue to the team for them to investigate.

Thanks for your understanding

Captain's council commendation: here to stay?

in Wintersday

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for helping this user. We are closing this thread, since the question has been answered.

Thanks again

Game Improvement - Suggestions

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Post deleted as requested Joneb. Thanks

Account Name or Password Incorrect

in Bugs: Game, Forum, Website

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As the issue seems solved we are closing this thread. Thanks for your understanding

The Update is When?

in Wintersday

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for your quick response. As the issue seems solved, we are closing this thread.

Thanks

Account stole, but recovered. What to do?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi again Arsenic Touch

Yes indeed, sorry. I have corrected my previous statement

Account stole, but recovered. What to do?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Marysvillain,

Regarding your question about account security, the best way is to have a strong password (also, unique if possible so it isnt shared with any other program you might have) and to use the mail and mobile authenticators.

Thanks

(edited by Moderator.1462)

Account unlock

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi,

Your account (the first one) might be compromised. To get your account back, please open a ticket to support http://en.support.guildwars2.com/ explaining the issue.

Also, I would suggest that you perform a full scan of your comùter to check for any malicious software.

Thanks for your understanding

FotM: Rejoin party after dc

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please feel free to join the discussion on this issue here https://forum-en.gw2archive.eu/forum/game/dungeons/DC-in-fractals-no-way-to-get-back-in/page/6#post979824

Thanks for your understanding. This thread is closed

Hills Fort exploit

in WvW

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please submit the exploit you are mentioning to exploits@arena.net. Also, please remember that posting videos/pics of people exploiting is forbidden as it is considered character assassination.

Thanks for your support and understanding. This thread is closed

Inviting alts to your guild??

in Players Helping Players

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As this question has been solved, we are closing the thread.

Thanks for your help

Please fix WvW before someone dies

in WvW

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

This thread has derailed and therefore we are closing it. Please refrain from this behaviour in the future.

Thanks

Nerf DD ele

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please refrain from opening “Nerf class X” threads as they do not help the forums or the users.

Thsi thread is closed

To all whiners

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Before this thread derails into a flame war, we are closing it. Please refrain from opening threads like this in the future.

Thanks

Keybinding and YOU !

in Players Helping Players

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Latinkuro, if you see the thread written by Gaile does not say that the use of ANY third party program will ban you, but the use of those which give you an advantage over others or modify the client in some way.

Thanks for your understanding

Mouse wheel keybind program

in Players Helping Players

Posted by: Moderator.1462

Moderator.1462

Hi Latinkuro,

I’d like to remind you that the use of certain Third Party Programs is strictly forbidden. Please have a look at this thread regarding this and, as stated, please refrain from using 3rd party programs if they do break any of these rules https://forum-en.gw2archive.eu/forum/support/account/Policy-Third-Party-Programs/first#post354869

Thanks for your understanding. This thread is closed.

(edited by Moderator.1462)