Showing Posts For Moderator.1462:

Account hacked

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi,

Constandinos, if you have been hacked please submit a ticket to support here http://en.support.guildwars2.com/. If your ticket takes more than 3 days please post the number here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/59#post882548 so it can be taken as a priority.

For when you get your account back, remember that using a strong password and activating mobile/mail authentication will greatly improve the security of your account.

Thanks

Retail Serial code?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi,

Hameed, if you opened a ticket the only thing left is to wait, as only customer support can help you. If the ticket takes more than 3 days, please post yout number here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/59#post882548 so it can be taken as a priority.

Thanks

Monthly Reward accident

in Bugs: Game, Forum, Website

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Currently there is no way to restore items deleted by accident, sorry.
With that said, and seeing how this thread has run its course, we are closing it.

Thanks for your understanding

Sanctum of Rall I Blackgate I Isle of Janthir

in WvW

Posted by: Moderator.1462

Moderator.1462

Hi everyone. In the interest of allowing the worlds to have a place to discuss their matches, we’re going to re-open this thread one last time. We have taken the time to clean this thread up and there was a lot to be cleaned out. These threads are for discussing WvWvW. If any further infractions are commited as those that have been cleaned, this thread will be closed and infractors will be dealt with. Thanks for your understanding

Mounts would be nice

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,
You can find the mounts suggestion and may other in this thread.
https://forum-en.gw2archive.eu/forum/game/suggestions/Game-Improvement-Suggestions/page/23#post875219
Please feel free to add whatever you think might improve the game.

Thanks for your understanding

Dungeon Finder

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

You can find the LFG suggestion as well as many other in this thread https://forum-en.gw2archive.eu/forum/game/suggestions/Game-Improvement-Suggestions/page/23#post875219. Please feel free to join in and add whatever you think might improve the game.

Thanks for your understanding

Added New Code; Cannot Access Game

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Aladinsane, the first thing you have to do to get your account back is to open a ticket to support https://en.support.guildwars2.com/. If more than 3 days have passed and the ticket is still open, please post your number here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged so it can be taken as a priority.

Thanks

Account got terminated & I'm innocent

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

MadVillian, opening a ticket , that you have already opened, is the first step so well done on that. If your ticket is 3 days or older, please feel free to post your ticket number in the thread that Bluestone has mentioned so it can be taken as a priority.

Also, please consider performing a full scan of your computer for keyloggers or other malicious software. Using the mobile/email authentication and having a strong password help improving the security.

Thanks for your understanding

Does Anet reimburse vendor mispurchases?

in Players Helping Players

Posted by: Moderator.1462

Moderator.1462

Hi Zurkian,

I’m sorry but no. Anet can’t reimburse if you bought something from the vendor by mistake.

Thanks for your understanding

Authorize log-in attempt?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi,

Borus, its clear your account has been compromised. It is possibly a person trying to access your account to clear it of items/gold and sell them. First thing you have to do is perform a full scan of your system and check for any malicious software. After that, please change your and and email passwords. Be sure to use a strong password. If you want, for extra security, make an email account only for the game so no other improtant stuff you might have in your email might get compromised.

Thanks

Suspended Account

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hello,

Earthy Waffle, if your friend’s account was suspended the first thing he must do is to open a ticket to support here http://en.support.guildwars2.com/. IF after 3 days his ticket is still open, please have him post in this thread so it can be taken as a priority
https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/59#post875642.

I have also edited the email out of your post to prevent people from making any kind of missuse of it.

Thanks for your understanding

Friend got ban for afking

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Fire, if your friend submited a ticket he just has to wait. Should 3 days pass and the ticket still be open, please have him post in the following thread his ticket number so it can be taken as a priority
https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/58#post874303

Thanks

Sanctum of Rall I Blackgate I Isle of Janthir

in WvW

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

There have been some “fear to be closed” answers on this thread. As long as the discussion is kept constructive and friendly no such thing will happen. There might be some off topic comments or other minor infractions that we moderate but we only close a thread for good when it has seriously derailed.

So to sum up, keep up the spirit to have a constructive discussion and thanks for your efforts in keeping the forums a nice place.

Thanks

Lost Shores - Event

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We ask you to please, be patient. As soon as the team has info to provide you, you will know.
Thanks for your understanding

So, wow..is wow..

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Welcome back MorceluLebeau, we are glad to have our players with us. However, as happy as we might be, we will have to close this thread because it might get potentially flammy as it has to do with WoW/GW2 comparisons.

Thanks for your understanding and welcome back

LOS is now fixed

in Mesmer

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

This thread has run its course. We are closing it. Thanks

Can't connet to login server [Merged Threads]

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We have created a merging of threads here to gather feedback on this issue. Any relevant information you can provide us will be welcome and we will forward it to the team.

Thanks for your help and your understanding

Got hacked even with phone authenticator

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Nonvo, the first thing you have to do is open a ticket to support to get your account back. http://en.support.guildwars2.com/

If the ticket you open takes more than three days tog et solved, please post your number here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/57#post848318 so it can be taken as a priority.

Thanks and good luck

Best Decisions in MMO History.

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,
These are the GW2 discussion forums, and are not fit to discuss what was the best/worst that other MMOs did. Therefore we are closing this thread. Please remember that in the future. Thanks

Safe to Destroy Lost Shores Quest Items?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As this question has already been answered, we are closing this thread. Thanks

Hot join is getting really annoying...

in Thief

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please refrain from opening threads that do not add constructive discussion / are just a rant, as they don’t help the forums nor the players.
This thread is closed. Thanks

Top blunders in MMO history...

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

These are the GW2 discussion forums, and are not fit to discuss what was the best/worst that other MMOs did. Therefore we are closing this thread. Please remember that in the future. Thanks

Changing Email

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi FrozenAotC,

To change the email you must contact support http://en.support.guildwars2.com/.
They will help you with the issue.

Thanks

Company gets richer...

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everybody,

In the suggestions forums you can find a sticky that gathers suggestions such as these where you can join and add feedback. Please, feel free to use it.

Thanks

Destiny's Edge is pitiful

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for your feedback. We are closing this thread

add animals etc. to ride on _)=)

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

You can find the mounts suggestion and others in this thread https://forum-en.gw2archive.eu/forum/game/suggestions/Game-Improvement-Suggestions/page/23#post851686

Feel free to add whatever you think its necessary and/or would help the game.
Thanks

It's pretty sad when...

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please refrain from making rant threads that to not add anything significant to the forums. If you have any suggestions that could improve the game, please feel free to add them here https://forum-en.gw2archive.eu/forum/game/suggestions/Game-Improvement-Suggestions/page/22#post839825

Thanks for your understanding

can we change our account email?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Vaelic,

To change your email you need to contact support https://en.support.guildwars2.com/
They will be able to help you with the issue.

Thanks

Inappropriate/Vulgar Pet Names

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As the issue has been answered, and to prevent the thread from derailing, we are closing it.

Thanks to all for your support making the community a better place.

Inappropriate/Vulgar Pet Names

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Name reports must be done using the in game report tool. As of now, there is no way to report pet names. You could try and open a ticket to support and see if they can help with the issue.

Thanks for your understanding

What is this weapon?

in Players Helping Players

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

This thread has gone off topic and the question regarding what skin does Lightbringer Tybal’s rifle is has been answered. Thus, we are closing the thread.
Thanks for your understanding

Destroyer of Worlds Exploitable

in Bugs: Game, Forum, Website

Posted by: Moderator.1462

Moderator.1462

Hi SirMoogie,

Thanks for your report on this exploit. We will forward it to the team and make sure its fixed.

Thanks

Nerf thieves

in Elementalist

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As stated by Rieselle, please refer to the linked topic to add your feedback on the thief and how to improve it. As always, please refrain from trolling or other disruptive activities and try to be as friendly and constructive as possible

Thanks for your understanding. This thread is closed

Stop everything else: fix this.

in PvP

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As people have already stated, that seemed like a player using hacks. Reporting was, until proven otherwise, the correct way. We will also would like to remind you that posting videos or pics of players in threads claiming hacks or botting is forbidden as it incurs character assassination.

Thanks for your understanding

(edited by Moderator)

Report Abuse.

in Players Helping Players

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Reports must be always made in game. As Mathsik has stated, posting information about players is infractable so please, refrain from doing this.

Thanks

Message suppressing in map chat

in Bugs: Game, Forum, Website

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for your feedback. We will forward the issue to the team.

Thanks for your understanding

Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

I see you have already submitted your tickets, which is the first step. Please remember to submit only one ticket and, if needed, refresh it. Don’t submit more than one for the same issue.
While you wait for the issue to be solved, you can join in the discussion on this thread https://forum-en.gw2archive.eu/forum/support/account/Blocked-Suspended-Terminated-Player-Comments. As always, we ask you to be as friendly and constructive as possible, as we know that this is a very frustrating issue.

I also see that you have been waiting for quite a long time. Please, feel free to post your ticket number in this thread https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/57#post840598 so it can be taken as a priority.

Thanks for your understanding and good luck

Two Character slots for the price of one

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Grumwulf,

Please contact support to solve this issue. You can do it here http://en.support.guildwars2.com/

Thanks for yout understanding

Seafarer's Rest!

in WvW

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

If you suspect someone of hacking or botting please report them using the in game tool. Also please refrain from opening threads with vids/pics as they can be considered character assassination and infractable.

This thread is closed. Thanks for your understanding

Nice one Seafarers Rest

in WvW

Posted by: Moderator.1462

Moderator.1462

HI everyone,

If you suspect someone from hacking or botting report them using the in game report tool but do not open threads like this as they do not help with the issue.

Thanks for your understanding. This thread is closed

Helping my friend

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

I’m sorry to inform that what you ask can’t be done.

Thanks for your understanding

Thieves overpowered breakdown

in Thief

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please feel free to join in this thread about thief and its playstyle/feedback to improve it
https://forum-en.gw2archive.eu/forum/professions/thief/Feedback-about-the-thief-and-its-gameplay/page/4

Thanks

Thief change I think will make us better

in Thief

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please feel free to join the discussion on this thread about the thief and its playstile/feedback to improve

https://forum-en.gw2archive.eu/forum/professions/thief/Feedback-about-the-thief-and-its-gameplay/page/4

Thanks

Waypoint Cost is too expensive

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

You can add what suggestions you think may improve the game in this thread
https://forum-en.gw2archive.eu/forum/game/suggestions/Game-Improvement-Suggestions/page/21#post759051

Thanks for your understanding

Worst registartion system I have ever seen #2

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

If you have opened a ticket to support the next step is to wait a couple of days. If your issue takes more than 3 days to get solved, please post your ticket number here
https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/57#post840598 so it cna be taken as a priority.

Also, please refrain from opening threads like this as they do not help solving the issue.

This thread is closed. Thanks for your understanding

It's a worst support ever what i seen!

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

If your ticket is taking more than 3 days, please post your ticket number here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/57#post840598 so it can be taken as a priority. Also, please do not open threads like this as they do not help solving or speeding up the issue.

This thread is closed. Thanks

Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Oxygen,

What your friend must do asap is open a ticket to customer support.
http://en.support.guildwars2.com/

If after 3 days he has had no answer, he can post his ticket number here
https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/55#post758494 so that the ticket is taken as priority.

Thanks and good luck

[FlameShieldOn] 16k+ Damage in 1 Sec....OP

in Thief

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please feel free to join the thief feedback thread we have created and give us your opinion on what could be improved. As always, we ask you to be friendly and constructive.

https://forum-en.gw2archive.eu/forum/professions/thief/Feedback-about-the-thief-and-its-gameplay/first#post840361

Thanks for your understanding

Why do people say "Kitten"

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Zallis, kitten is the word that the forum profanity filter uses to substitute swearing.

Please fix the thief. This is unacceptable

in WvW

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please feel free to join the Thief feedback thread we have created and share with us what you think could be improved

https://forum-en.gw2archive.eu/forum/professions/thief/Feedback-about-the-thief-and-its-gameplay/first#post839981

As always, we ask you please to keep it constructive and friendly.

Thanks