Guild Wars 2

Hi everyone,

Please do not debate Customer Support decisions or actions. This is forbidden by our forum Code of Conduct.

The topic is now locked.

Thanks for your understanding

Hi everyone,

Thanks for helping this player.
This thread is closed.

Hi everyone,

Kyosji, thanks for bringing this to our attention. We understand that what is happening lately is very frustrating to a lot of players. We can assure you that if a suspension happens, it must be for a reason.

Regarding your post, as stated above please contact support if you need clarification on certain terms. After all, the team is there to help the playerbase.

Thanks for your understanding. This thread is closed.

Hi everyone,

Vol, thanks for answering this player’s question.

This thread is closed. Thanks for your understanding

Hi everyone,

Please refrain from opening inflammatory threads. Threads like this can be very offensive to some members of the playerbase and derail easily, thus we are closing it.

Thanks for your understanding.

Hi everyone,

eXpire, yes you can safely mail money (gold, of course…) to other players.
Thanks for your understanding
This thread is closed

Hi BastionMY,

Please have your brother contact support and open a ticket, they will be able to help him getting his account back. http://en.support.guildwars2.com/

Also, we are sorry for the trouble this might be causing.
Thanks for your understanding, this thread is closed.

Hi everyone,

Asuka Shikinami, thanks for bringing up this well formulated and interesting thread. We like the community to give their feedback – be it possitive or negative – as long as it doesnt break the CoC.

To anyone who participates in this thread, we ask to be friendly and constructive. Refrain from any kind of unpleasant behaviour. We will monitor this thread and forward it to the team so every feedback given here is taken into account.

Thanks for your understanding. Please keep a constructive enviroment.

Hi Clark Skinner,

The team does their best to stay in contact with the community and they answer to your questions as best as they can. Even though the might not answer every thread in the forums they do read them and have them in account. Regarding your other question, if you think your question was not answer its just as easy as ask it again putting special emphasis on it.

Thanks for your understanding. This thread is closed.

Hi everyone,

Iehova, thanks for your feedback. If you have any evidence about exploits please submit it to exploits@arena.net and they will be dealt with.

Remember also that opening threads about the issue does not help us solving them.

Thanks for your understanding. This thread is closed

Hi everyone,

As stated by the above users, some bags do not show loot when selling, to prevent items from being sold by accident. So this seems to be the issue you are having. Please move the items to a regular box and it will be solved

Thanks for your understanding. This thread is closed.

Hi Herviss,

As White Wolf has stated, please submit a ticket to support. They will be able to help you with this issue.

Thanks for your understanding. This thread is closed

Hi everyone,

Jehuty, please have your friend submit a ticket to support http://en.support.guildwars2.com/ they will be able to help him get the account back

FrekittenoDeath, we are sorry for the frustration that might cause. We are going to forward your issue to the team directly and see if it can be fixed as soon as possible.

Thanks for your understanding. This thread is closed

Hi Kendra,

Please contact support to solve this issue https://en.support.guildwars2.com/. They will be able to reactive this for you.

Thanks for yout understanding.
This thread is closed

Hi everyone,

If you suspect someone of botting, please report them using the in game tool. But also remember that making threads about it in the forums do not help solving or speeding the issue.

Thanks for your understanding. This thread is closed.

Hi everyone,

Thanks for your feedback. We will forward your concerns to the team. Please understand that the process of suspending someone is very delicate and can’t be done randomly so the team requieres you to provide them with as much evidence as possible.

Thanks for your understanding. This thread is closed

Hi breedingpit,

You have already posted in the 3 or more days old thread and sent the ticket. THere is no need to make any more threads about it. We understand it is frustrating but you just need to wait.

Thanks for your understanding. This thread is closed

Hi everyone,

While we appreciate your intention to help the community with the current JP monthly, it would be much more helpful to make a post in the needed threads to inform people.
Also, threads like this can get rather flammy very easily so to prevent that we are going to close the thread.

Thanks again for your good intentions.
This thread is closed

Hi again Veprovina,

I see the problem. With the screenshot attached I am going to forward this to the team so they can asess wheter this might be a bug or any other problem. In the meantime, I think it is safe to say that you can use the hour check to allow or deny access.
If you are going to sweep the computer for software, maybe changing your password and using a very strong one will help you feel more safe.

Thanks for your understanding.

Hi Aberrant,

Currently there is no damage calculator implemented in the game.
Please feel free to join the suggestions subforum and leave your post there if you would like this tool to be implemented.

Thanks for your understanding. This thread is closed

Hi everyone,

Thread moved to the Game Bugs subforum.
Thanks for pointing that out

Hi Faeya,

Please contact support, they will be able to help you solving this issue. https://en.support.guildwars2.com/

Thanks for your understanding. This thread is closed

Hi everyone,

Michael, thanks for helping this player with his problem. Randomfightfan, as stated please post your ticket number in the provided thread and hope your account gets restored soon.

Thanks for your understanding. This thread is closed

Hi everyone,

Lousyloy, as Loli Ruri has stated support will need some details in order to help you solving this issue. Please, follow the link provided by Loli Ruri and you will have your account back very soon.

Thanks for your understanding. This thread is closed

Hi everyone,

Pyronix, if you have opened a ticket you just need to wait a bit, support will contact you soon. Please remember that here, in the forums, we can’t help you speeding up or solving the issue.

Thanks for your understanding. This thread is closed

Hi Veprovina,

By your desciprion, it seems you have a dynamic IP and thus, everytime you switch your router on and off the IP you are playing from changes. There are some easy ways to find out if the login attempts are yours or not.

First, its as easy as check the hour when you log GW 2 and the hour of the log in attempt. If they match, this might be you.

Also, in the mail you will see your IP, city, Region and country. If the conection you are authorizing is from the same country as you are, again, its most probale that it is yours.

If still you are not sure, you could always contact your ISP and inquire if your IP can be made static instead of dynamic, so you wont need to authorize. Whatever you choose, we still recommend to keep mail authentication active.

If you are unsure wheter those unindentified attemts are yours, please perform a full scan of your computer to check for any malicious software.

Hope this helps. If you have any further question please feel free to post.

Thanks for your understanding

Hi Riot,

Please open a ticket to support, they will be able to help you https://en.support.guildwars2.com/. By your description, it might seem that the option has bugged out and should be easy to correct.

Thanks for your understanding. This thread is closed

Hi imrevirag,

Please open a ticket to support, they will be able to help you with this problem.
http://en.support.guildwars2.com/

In the meantime, we suggest that you scan your computer for keyloggers or other malicious software that might have compromised your account. Also, if you haven’t, authenticators and a strong password help a lot keeping your account safe.

THanks for your understanding. This thread is closed

Hi everyone,

I see concern growing around because of the supposedly “false bans”. As stated above, this is the internet and anyone can clam innocence regardless they having done or not a bannable action. So, while we can understand your concerns, there is no need to be afraid you are going to get wrongfully banned or suspended.

The team takes it very seriously when it comes to suspending an account and they examine each and every case to the detail before issuing an action.

Still, we will forward your concerns to the team so they can be taken as suggestions of improvement.

Thanks for your understanding. This thread is closed

Hi everyone,

There have been some messages in this thread that clearly were making fun of the way the moderator team adresses the community, as well as some topics appearing in the forums. This is not a behaviour we like or, in any way, condone.

We understand that some issues are very frustrating and that the moderator team can’t always provide the answers needed but this is no pretext for such behaviour. We want this game to improve and progress as much as the community does and to do so there must be patience and understanding between the team and the community.

This said, this thread is being closed for the above mentioned causes. If you wish to engage in discussion, please do so avoiding any kind of behaviour that can be offensive.

Thanks for your understanding. This thread is closed.

Hi DeadlyRush,

Please have your friend open a ticket to support. They will be able to help him http://en.support.guildwars2.com/.

If the ticket goes for 3 or more days unanswered, please post the number here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/69#post1120456 so it can be taken as a priority.

Thanks for your understanding. This thread is closed

Hi everyone,

If you think your account was wrongfully suspended please open a ticket to support. They will be able to help you http://en.support.guildwars2.com/.

If your ticket goes for 3 or more days unanswered, please post your number here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/69#post1120456 so it can be taken as a priority.

Thanks for your understanding. This thread is closed

Hi everyone,

Thanks for your feedback. We will forward your concerns to the team so they can be taken into account.
I would like to inform you that the team takes banning people very seriously and they do check everything before taking any kind of action.

Thanks for your understanding, This thread is closed

Hi Sarevok,

We apologize for this, and we understand that it is a very frustrating issue. Opening a ticket is the first step. Now you just need to wait a bit and support will contact you with a solution.

If your ticket goes for more than 3 days unanswered, please post your number here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/67#post1098974 so it can be taken as a priority.

Thanks for your understanding. This thread is closed

Hi everyone,

Zoolad, as Smooth Penguin has stated the use of those webs (not much different from using the wiki or the gw2lfg site) doesn’t incurr a breach of the CoC. Just be sure those sites are safe and keylogger free.

Thanks for your understanding. This thread is closed

Hi everyone,

Please open a ticket to support. They might be able to help you recovering those items.
https://en.support.guildwars2.com/

Thanks for your understanding. This thread is closed

Hi everyone,

Osiris please open a ticket to support and explain them the issue. They will be able help you https://en.support.guildwars2.com/.

Also, if your ticket goes for more than 3 days unanswered, please post it here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/67#post1098974 so it can be taken as a priority.

Thanks for your understanding. This thread is closed

Hi everyone,

Thanks for helping this player. As the question is answered we are closing the thread.

Thanks

Hi Auraka,

Your account might be compromised. Please perform a full scan of your computer for keyloggers or other malicious software. Also, please change your password and use a very strong one.

Thanks for your understanding

Hi everyone,

Thanks for helping this player.
As the question is solved, we are closing this thread

Hi Tallis,

Thanks for kind words. We are going to forward your thread to the team so they can give you an answer about filtering CC posts.

Thanks for your understanding and your support

Hi everyone,

You can find the mounts suggestion and many others here. https://forum-en.gw2archive.eu/forum/game/suggestions/Game-Improvement-Suggestions/page/26#post1047591

Please feel free to add your feedback to the thread/suggestions found inside.

Thanks for your understanding. This thread is closed

Hi everyone,

Please refrain from making bot threads as they do not help us solving or pseeding up the issue. Please use the in game report tool and the bots will be dealt with.

Thanks for your understanding. This thread is closed

Hi everyone,

Thanks for your feedback. We will forward your concerns to the team to make sure they are taken in consideration.

Thanks for your understanding. This thread is closed

Hi everyone,

Fudgemuffinz, please open a ticket to support. They will be able to help you http://en.support.guildwars2.com/.
If your ticket goes unanswered for more than 3 days, please post it in the sticky meant for that in this subforum.

Thanks for your understanding. This thread is closed

Hi everyone,

As this question has been answered we are closing the thread.
Thanks for your understanding

Hi everyone,

Izuvac, that name can’t be used because it goes against the naming policy. Please choose another name.

Thanks for your understanding. This thread is closed

Hi everyone,

Mega if you think your suspension was wrongfully given to you, please open a ticket to support and they will be able to help you.
http://en.support.guildwars2.com/

Thanks for your understanding. This thread is closed

Hi everyone,

gw2lfg isn’t run by Anet as stated so no answer on that can be provided here.

This thread is closed. Thanks

Hi AmandaLeigh,

Please have your friend post his number here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/67#post1098148 so it can be taken as a priority.

Thanks for your understanding. This thread is closed