Guild Wars 2

Hi Dradiin,

Thanks for bringing this to out attention. We will forward this to the team.

Thanks for your understanding.

Hi Axesome,

We are aware of this issue. Please use the flag icon to report the PM.
The team is working on this issue.

Thanks for your understanding. This thread is closed.

Hi everyone,

Thanks for helping this player.
This thread is closed.

Hi everyone,

I see people complain a lot about how “heavy handed” the moderation of these forums is. All we can say is that “moderation happens for a reason”. Of course, no one is happy when infracted. I really believe that no one or almost no one posts with the intention of being infracted yet it happens, because some way or another that post or thread was against the forum CoC. Errors happen, that is for sure. The moderator team is, after all, a human crew – despite the belief that we are some kind of cruel automatic machine that infracts at will.

It is also said that we close complain threads and only leave positive threads open and answer in those. Allow me to tell you, that is false. The crude truth is that complain threads usually are not properly composed (meaning, non-constructive, bad words, attacks (You name it). We understand the frustration behind those posts, but that doesn’t mean we can leave them be. A complain thread can show frustration, but it also can be well composed with evidence, with data, with something we can forward to the team rather than “OMG Anet you sux game bugged” (dramatization, please don’t be offended). And anyway, and unluckily, those threads tend to derail very fast.

Let’s put an example, Halloween had some very serious disconnection problems – amongst others. Those of us who were on shift and had to deal with them tried our best to gather all complains under one thread, keeping those posts that were worth it and removing those that werent. Another closer case, yesterday we had a disconnection problem that fixed fast. Again we tried to gather all related posts in a thread while cleaning those who didn’t really add much. As said above, we can sometimes be wrong, and we are sorry. That is why we forward you to a direction, so you can write an appeal.

To sum up, we have to live by the CoC code – which let me remind you, you can find in the main page – does this mean we enjoy bashing on the players? Not at all, but if we happened to not be strict, this would become the Wild West. We enjoy constructive discussion; we even encourage constructive discussion, but understand that some requirements are in order.

Thanks for your understanding.

Hi nekokitty,

Kitten is the word the swear filter uses by default. It has been like this since the forums started working. A fun fact is that some players actually use it instead of swearing.

Thanks for your understanding. This thread is closed.

Hi everyone,

Nuked, please contact support https://en.support.guildwars2.com/. They will be able to help your friend.

Thanks for your understanding

Hi Depdu,

Please contact support https://en.support.guildwars2.com/ They will be able to help you.

Thanks

Hi everyone,

We are aware of this issue. Please report the PM’s by clicking the flag icon on the bottom right of the PM. Thanks for your understanding.

This thread is closed.

Hi everyone,

We are aware of this issue and working on solving it. Meanwhile please keep reporting those gold selling PM’s.

Thanks for your understanding. This thread is closed

Hi everyone,

We are glad to see this problem is solved.
This thread is closed. Thanks

Hi everyone,

Frostyvoodoo, you will have to wait a bit. Support will eventually contact you. As White Wolf has stated, if your ticket goes for 3 or more days unanswered please post it in that thread.

Thanks for your understanding. This thread is closed

Hi everyone,

Thanks for answering this player’s questions.

This thread is closed.

Hi everyone,

Rollbacks happened yes. The team is looking into this issue so it wont happen again.
Thanks for your understanding.
This thread is closed

Hi everyone,

We are aware of this issue. The team is looking into this to prevent it from happening again.

Thanks for your understanding. This thread is closed

Hi Frank,

we will forward this to the team and see if they can provide an answer.
Thanks for bringing this to our attention.

Hi everyone

For those of you who lost items during the crash, you will find this post interesting.
https://forum-en.gw2archive.eu/forum/support/bugs/Error-42/page/2#post1189343

Thanks for your understanding.

Hi everyone,

For those of you who have lost items or gold during the crash, you will find this post interesting.

https://forum-en.gw2archive.eu/forum/support/bugs/Error-42/page/2#post1189343
Thanks for your understanding.

Hi everyone,

We are aware of this issue and are gathering info in this thread. https://forum-en.gw2archive.eu/forum/support/tech/Error-42-5-7-878-101-unable-to-login-merged/page/7#post1189001

Please feel free to join in and give us your feedback. We hope to give you more information soon.
Thanks for your understanding. This thread is closed

Hi everyone,

We are gathering all the error reports here https://forum-en.gw2archive.eu/forum/support/tech/Error-42-5-7-878-101-unable-to-login-merged/page/7#post1189001.

Please feel free to join in and give us your feedback. Thanks for your understanding.
This thread is closed.

Hi everyone,

Please do continue reporting bots. It takes time for them to be removed because the team has to be very careful when issuing a ban. Rest assured that they will be eventually removed.

Thanks for your understanding. This thread is closed.

Hi everyone,

Please refrain from engaging in GW2/WoW/other MMO’s comparisons.

Thanks for your understanding

Hi everyone,

In this page you will find all you need to know about aggro in GW2. Hope it helps you improve your game experience and feel a bit less targeted.
http://wiki.guildwars2.com/wiki/Aggro

Thanks for your understanding

Hi everyone,

What has been stated by the above users is correct.
Thanks for your understanding. This thread is closed

Hi Meddy,

Thanks for reporting those bots. The team must be sure before issuing a ban and thus it might take a bit for the bots to disappear. But rest assured that they will eventually disappear. There is no way in which you would get banned for reporting bots.

Also, remember that posting in the forums about this issue does not help us with it.
Thanks for your understanding. This thread is closed

Hi everyone,

Psynocide, items labeled as “unique” mean that you can only have one of those equipped.
This is the case with the ascended rings.

Thanks for your understanding. This thread is closed

Hi ThiBash,

Tickets are all adressed and answered – meaning those that you open via customer support.

Appeals to forums@arena.net – meaning those you make when, for example you think a moderator has infracter you wrongly – are all adressed as well, but not all might be answered. The team deals with a high volume of work.

Thanks for your understanding

Hi Cable,

In the upper right corner you will see the misison and what level it is intended for. There is a number right next to it for that.

Hope this helps you. Thanks for your understanding. This thread is closed.

Hi everyone,

I’d like to inform you that, even though Dev’s might not answer in every forum (as stated a bit above, the team has some busy scheudles) they are aware of what is happening. That is why the moderator team exists, to be the link between the Devs and the community. You are not ignored at all, have that for usre.

Thanks for your understanding. This thread is closed.

Hi everyone,

Patone, I’m afraid you will have to open a ticket again. Please do so. Sorry to see this happening.

Thanks for your understanding. This thread is closed

Hi everyone,

Wizzie, please do as Michael says. Opening a ticket is the right way, and post it if it goes for 3 or more days unanswered.

Thanks for your understanding.

Hi everyone,

We are aware of the issue. Please refer to the thread linked by Michael.

Thanks for your understanding.

Hi everyone,

Regarding the infractions, I would like to forward you all to this post by Mark where he explains the infraction system https://forum-en.gw2archive.eu/forum/info/news/A-Message-About-the-Infraction-System/first#post503827.

Nethynkis, even though we understand your statement that “closing a thread because you feel that was enough” is not a strong excuse, remember that, frustrating as it might be, everybody agreed to the forum CoC where it is explained that Anet and the moderator team have full discretion to address any behaviour.

We would like to thank you all for the constructive discussion and be sure that this thread will be forwarded to the team.

Thanks for your understanding. This thread is closed

Hi everyone,

Here you can find the 3rd party program policy https://forum-en.gw2archive.eu/forum/support/account/Policy-Third-Party-Programs/first#post354869.

Please refrain form using any program that breaks any of the rules mentioned there.

Thanks for your understanding. This thread is closed.

Hi Figa,

Please, contact support as soon as you can. http://en.support.guildwars2.com/. Also, please consider changing your password and using a very strong one, as well as scanning your computer for malicious software.

Thanks for your understanding.

Hi again Nethykins,
That which you state might have happened. As stated, the mod team is not perfect – we are, after all, humans and mistakes can happen – but I assure you that if those threads were closed (not ignored) it is because of a good reason. The snowflake event was, unluckily, kind of harsh for everyone. Once we had enough information, what was the point of having the same info or additional info all over the forums? We could have merged the together, that is for sure, but with events like this it usually ends up messing the threads and making it more difficult to locate the important pieces. Again, threads closed were not ignored, as we keep track of everything.

This thread will be forwarded as well to the team so they are aware of your opinions and improvements can be made.

Thanks for your understanding.

Hi Fay,

Regarding the infraction you mention, exploits must be forwarded with all evidence you might have to exploits@arena.net. Making threads, posts or whatever poiting at any person/server/guild exploiting (be it true or not) is considered assassination and must never be done. These are examples of well intended posts that, unfortunately, have to end deleted because they broke the CoC.

Thanks for your understanding

Hi everyone

Tosha Daydreamer, even though you don’t get a reply it doesn’t mean that is is pointless. The team deals with a lot of emails, and they can’t answer to each and every one of them. Other players have received answers.

Thanks for your understanding,

Hi Nethykins,

Lines aren’t really that blurred. There is a CoC that players must adhere to when posting and moderation always goes along those lines. When we infract something for being “non informative” or “non contributing” it is simply because it doesn’t add anything worthy to the thread. Single worded posts like “this” the famous “+1” or the “^” ones are that, not adding anything important to the thread. When posting, make sure what you are about to say can help those who are reading the thread, or supplements anything already said. Otherwise you are just filling the thread with things already said.
Also that is not the only requirement. You state that during the Snowflake event informative and well discussed posts were deleted. Maybe they contained other kind of infractions like rudeness – remember, one can post in frustration and still, angry or not, make a constructive and friendly post" – or they contested the actions of the mod team or the CS team which is not allowed. These are just a couple of examples, as said above moderation happens for a reason and we do not take kind of pleasure in “censoring” (as many like to call it) the playerbase opinion, but we do have to make sure posting follows the correct procedure.

Anyway, if you ever feel something done by the moderator team was wrong, please write to forums@arena.net.

Thanks for your understanding.

Hi everyone,

Thanks for answering this player’s question.

This thread is closed.

Hi everyone,

We are sorry to hear this. First and foremost we are offering our apologies. For those who have suspended accounts, please sed a ticket to support http://en.support.guildwars2.com/. They will be able to help you.
Regarding the issue, we are going to forward this thread to the team so they can have a look at it.

Thanks for your understanding. This thread is closed.

Hi Nepumuk,

Once the PM is reported, you can delete it, as the report will contain everything we need.

However, please make sure to report it correctly before deleting it.

Thank you

Hi everyone,

Yes the forums are experiencing some problems right now. The IT team is already working to privide a solution as soon as possible. Please, have a little patience when posting. Even though ou get a 502 error is very possible that your comment was posted.

Thanks for your understanding. This thread is closed.

Hi Raiden,

Thanks for reporting these bots. Remember, however, that posting about it in the forums does not actually help us. Keep the reports flowing and they will eventually banned.

Thanks for your understanding. This thread is closed.

Hi everyone,

Forums have experienced a bit of trouble. Luckly it has been solved.
Thanks for your understanding.

Hi everyone,

Thanks for helping this player. We are closing this thread.

Hi everyone,

Jaggedwraith, please do as Rising Dusk says and report it to exploits@arena.net.

Thanks for your understanding, This thread is closed

Hi TimWong,

Please contact support http://en.support.guildwars2.com/. They will be able to help you with this.

Thanks for your understanding.

Hi Teratus,

Thanks for bringing this to our attention. Please forward any evidence you might have of this to exploits@arena.net so the team can be informed of this.

Thanks for your understanding. This thread is closed

Hi everyone,

Thanks for answering this player’s question. This thread is closed.

Hi everyone,

It would seem your accounts have been compromised. Please, contact support so they can change your email. Also, using a strong password helps a lot. Before doing so, please scan your computers for any malicious software.

Hope this can be of help. Thanks for your understanding.