Showing Posts For Moderator.1462:

Why does burn not stack?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Majora, in case you need, here you have a link with all conditions and how they stack http://wiki.guildwars2.com/wiki/Conditions.

Hope it is helpful.
Thanks to everyone for posting and helping this player.

Achievement Points

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We are reopening this thread for discussion on the issue.

(edited by Moderator.1462)

Suspicious Gathering Node Shenanigans!

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Remember please to report all bots you might com across and forward the info and evidence to exploits@arena.net. The team will deal with them.

Thanks for your understanding.

Warning/Disclaimer in the Reporting system

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As stated by Vayne de idea is to prevent people from reporting other jsut to grief them. As you say in your quote “abuse of the report….”. Means that you won’t get banned for one single report done with no proof. This way, you also provide the team with more evidence to use when banning people.

Hope this helps. Don’t be afraid to report anyone if you can provide evidence.

Thanks for your understanding.
This thread is closed.

Account does not exist

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Richard,

As stated, please contact support https://en.support.guildwars2.com/. That is the correct way to solve an account issue.

Thanks for your understanding.

Suspended

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Quednau,

If you have any problem with the suspension or think it was unfairly given please contact support. http://en.support.guildwars2.com/

They will be able to help you with the issue.
Thanks for your understanding.

Banned for what?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Mongar,

If you have opened a ticket you will have to wait a bit. The team will eventually contact you but it might take them some time. If 3 or more days pass and your ticket is unanswered, please feel free to post in the 3 or more day thread.

Thanks for your understanding.

Strange ingame mails

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi Osculim,

Seems those mails are from gold sellers. Feel free to delete them. And of course, if they have a copper with them, also feel free to get it.

Thanks to everyone for helping this player.
This thread is closed. Also, please remember to report any gold seller or bot you can.

Hacked and Recovered

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

The general discussion is not the place to speak about account issues, there is a dedicated thread for that. If you have any problem, please open a ticket to support. Also, please refrain from necroing threads.

Thanks for ytour understanding. This thread is closed.

I don't speak German

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Not Mike Tyson,

Regarding what you say about the servers, next to the server name, If I’m not mistaken, there is a tag that says [DE] [SP] [FR] which stands for what is the language of the server, German, Spanish or French.

About your server issue, as GM Mitch told you, we can’t help you from the forums. I am sorry but the only possible solution is to change servers by yourself. Sorry.

Thanks for posting, and hope you enjoy the game when you move to a new server.

Friend just got banned for botting?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Devincean,

Please contact support http://en.support.guildwars2.com/. They will be able to help you with this issue.

Thanks for your understanding.

Acc blokd 4 macro n bot I DIDNT DO IT!

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Gorillafactor,

Please contact support http://en.support.guildwars2.com/ They will be able to help you solving this issue.

Thanks for your understanding.

Someone Tried to Hack Me

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi NightZaber,

As stated avobe first please remove the authorized network. Then I would suggest you change your password and perform a scan of your computer searching for any malicious software.

Thanks for your understanding.

suspended when I wasnt even playing? Good job

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

From the forums unluckly we can’t help you. You need to contact support and open a ticket. They will be able to restore your account.

Thanks for your understanding. This thread is closed.

Account terminated

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi SatanDynes,

From the forums we can’t actually help you. You will have to wait for the answer from support. If the ticket goes for 3 or more days unanswered please remember to post in the thread prepared for that issue.

Hope you can get your account back soon.
Thanks for your udnerstanding.

How to explore w/o realm hop?

in WvW

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We have created this merging of threads so you can provide us with relevant feedback and ideas that we can forward to the team.
https://forum-en.gw2archive.eu/forum/game/suggestions/WvW-Map-Completion-Alternatives-Merged-Threads/first#post1364870

Please feel free to post as needed. As always we would like to remind you to keep it civil and constructive.

Thanks for your understanding

Friend lost his serial code.

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We are glad to see the problem is solved.
This thread is closed.

Update post in the "News and Announcements"

in Forum and Website Bugs

Posted by: Moderator.1462

Moderator.1462

Hi Grimm,

Thanks for pointing this out. We will ask the team to update the thread so it is not missleading.

Thanks for your udnerstanding.

Warning: Do not roll an engineer

in Engineer

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Seeing how this thread has derailed and no longer offers any kind of constructive disussion we are closing it.

Please refrain from this behaviour in the future.
Thanks

looks like I've been compromised

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As the other thread has been moved to this subforum and answered, we are closing this thread.

Thanks for your understanding

Account blocked using foul language?!

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Blackysharky, please contact support to deal with this issue. They will be able to help you
http://en.support.guildwars2.com/

Thanks for your understanding

kicked, someone trying to hack me or bug?

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Darkace, please change your password as soon as possible and proceed to perform a full scan of your computer. If you have any additional problem, please contact support.

Thanks for your understanding.

Still ignore list...

in Forum and Website Bugs

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please refer to the mentioned thread. There is no need to create additional threads about the issue as it only makes it harder to keep track

Thanks for your udnerstanding

Arenanet Fundamentally At Fault.

in Suggestions

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

First, we would like to ask you to always post in the correct subforum. Mistakes can happen and the mod team is here to move around threads if needed but trying to be a little careful when posting does help us a lot.

Secondly, this thread has derailed into a bunch of flame wars and accusations of “your post is meaningless”. Hence we are closing it. Please refrain from any kind of non constructive behaviour in the future.

Thanks for your understanding.

got my account back, missing many items

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Edenwolf,

The team might take some time to answer depending on how busy they are. Please have some patience, we know that waits are never enjoyable.
However, if your ticket goes for more than 3 days without being answered, please post here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/73#post1319876 so it can be taken as a priority.

Thanks for your understanding.

Address the core loot issue, please.

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please join this thread https://forum-en.gw2archive.eu/forum/game/gw2/Share-your-data-about-perceived-strange-drop-behavior-here/page/22#post1355201 where we are gathering info about the loot problem. For the sake of having the forums clean and organised we are closing this thread.

Thanks for your understanding.

Mob wooden loot chests bug?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

The team is aware of this issue of the wooden chests randomly dropping incorrect loot. We hope to be able to give you some news soon about the issue. In the meantime, we ask you to have a bit of patience. We know its annoyong to see a wooden chest, and instead of a shiny yellow get some porous bones.

There is another thread about this issue (the one that has been reported to the team). We will edit this post so you can check it as soon as we find it.

Thanks for your understanding. This thread is closed.

Pretty Sure Banning Isn't Thourough

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

There is no need to make a thread about this issue, as it serves no purpose. From the forums, we can’t help you. Please do as asked and contact support since they are the only ones who can actually do something.

Thanks for your understanding. This thread is closed.

Remove stealth on miss/evade/block

in Thief

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

You might wanto to join this thread and give us feedback on this issue https://forum-en.gw2archive.eu/forum/professions/thief/The-thief-and-its-gameplay-Your-feedback.

As always, we ask you to keep the discussion civil and constructive

Thanks for your understanding.

[Report] Players Kicking at End of Fractal

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As stated in the prvious post, the behaviour shown is not acceptable in any way. For that same reason, and since thsi thread is bound to derail as well, we are closing it.
Please, refrain from any kind of rude attitude or personal attacks.

Thanks for your understanding.

[Report] Players Kicking at End of Fractal

in Bugs: Game, Forum, Website

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We are closing this thread. Behaviour like the one shown here is against the CoC of the forum. Please refrain from this in the future.

Thanks

Account does not exist (but clearly does)

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Calliex,

We are glad to see the issue has been solved.
This thread is closed.

Help! Account Issue!

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi there!

Please contact support http://en.support.guildwars2.com/ they will be able to help you

Thanks for your understanding

How Does Aggro work?

in Players Helping Players

Posted by: Moderator.1462

Moderator.1462

Hi Rizalee,

You might find this page of the Wikia interesting http://wiki.guildwars2.com/wiki/Aggro

Hope it helps, there you will find information.
Thanks for your understanding.

Lack of PvP updates vs PvE

in PvP

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

This thread has derailed into a flamewar. Please refrain from this behaviour in the future.

This thread is closed. Thanks for our understanding

Where is the AAA esports?

in PvP

Posted by: Moderator.1462

Moderator.1462

Hello everyone,

As this thread has derailed into a flamewar we are closing it. Please refrain from this behaviour.

Thanks for your understanding.

Montly event unfair

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Yes, as explained the monthly achievement has tiers. You were reading the full achievement while your friends were just reading the first tier.

Thanks to everyone for helping this player. This thread is closed.

My account hacked really need rollback

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Skitter,

Please contact support http://en.support.guildwars2.com/ and explain to them this issue. They will tell you if the rollback you are asking can be done in your case.

Thanks for your understanding.

<--- Not My Account Name

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

HI everyone,

Medal Glen, as stated by smooth penguin the most plausible reason is that your character name was unappropriate. After all none but the team can change it.

However, if you are not sure, pleas contact support http://en.support.guildwars2.com/ and explain your situation. They will be able to give you an answer.

Thanks for your understanding

What is the purpose of the new Wooden Chest?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Lisamee, quoting the game Wikia “In PvE, if a player is awarded loot by killing a creature and the loot is of uncommon rarity or higher, a chest will appear that contains the loot that would previously have been on the corpse. If the rarity of the loot on the creature is lower than uncommon, the loot will remain on the creature’s corpse.” There seems to be a problem however with the chest and it sometimes drops lower quality items. The team is looking into it.

Hope I have been helpful.
Thanks for your understanding. This thread is closed.

Final Rest- Need more info

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please join the thread provided by Skullmount, so that we can keep an organised track of this issue.

Thanks for your understanding.

The State of Mini-Pets

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Thanks for your feedback. Please, if you aree with what has been exposed here, joing the thread provided by Geikamir so that we can keep track of this suggestion.

Thanks for your undestanding. This thread is closed

https://forum-en.gw2archive.eu/forum/game/suggestions/Mini-Pet-Slot-1/first#post1048442

(edited by Moderator.1462)

3rd Party Program

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Killerlitter,

Im afraid hat from the forums we can’t help you. However, you can try and open a ticket to support,as I that is the only thing that could help you, but generally speaking if the CS team has made a decission its very difficult that they change it.

Good luck

Class Specific Gear Boxes

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Blueshield, we understand what you say and understand that you all are worried. We will forward this thread to the team so they can have a look at your point of view.

In the meantime, please keep providing us with as much info as you can. For example, for those of you who like to do it, a crunching of numbers about the chance to actually get a useful piece of gear or whatever you might think can be useful.

As always, please remember to keep the discussion friendly and constructive.
Thanks for your understanding

Training Manual problem

in Players Helping Players

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

As stated, when reading a training manual your traits are automaticly reset and the “trait slots” of the category (adept, master, grandmaster) unlocked, as you can see here http://wiki.guildwars2.com/wiki/Grandmaster%27s_Training_Manual.

Also, you need the previous manuals before being able to use the next one.

Thanks for your understanding

Class Specific Gear Boxes

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

HI everyone,

According to the description you can see here http://wiki.guildwars2.com/wiki/Guardian_Gear (Guardian just an example), these gear boxes would contain items the class can use of those qualities and among those levels. As for the chance of it dropping a precursor, since the description doesnt state anything about it all we can do is speculte.

However for those looking to gear up an alt, or looking for new gear for a respec it will certainly contain something useful.

Thanks for your understanding.

wooden chest loot is not dropping correctly?

in Guild Wars 2 Discussion

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Just jumping in here to inform you that this thread, as well as the one related to the chest in fractals having the same issue (https://forum-en.gw2archive.eu/forum/game/dungeons/Little-Chests-in-Fractals-Providing-Junk/first#post1333086) are being forwarded to the team so they can fix this.

Thanks for your understanding. Please keep providing us with as much info as you can to help us.

Thiefs go stealth every second

in Thief

Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please refer to the following thread https://forum-en.gw2archive.eu/forum/professions/thief/The-thief-and-its-gameplay-Your-feedback for the discussion on the theif and what could be improved.

Thanks for your understanding. This thread is closed.

Item mistake

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Likaonas,

Please contact support. http://en.support.guildwars2.com/. As a general rule, items bought by mistake are not refunded. However, trying won’t hurt. We wish you the best of lucks.

Thanks for your understanding.

Changed my password, still not working

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi Choops,

Please contact support, they will be able to help you. https://en.support.guildwars2.com/

Thanks for your understanding.