Guild Wars 2

Hello,

You need to submit a ticket to our Customer Support Team, as they are the only one you can look into your issue.

Thank you.

Hello there,

First of all thank you for such a constructive thread, we really appreciate it.

To answer your concern, our staff members are really dedicated to the community, and they read the forums every day to address your issues & concerns. However, due to the amount of threads in the forums, they can’t answer each of them personally. But it doesn’t mean that you haven’t been read.

This thread is now locked, thank you for your understanding.

Hello,

Since the question in the first post was answered, this thread is now closed.

Hello,

Threads created for the sake of complaining are not allowed as they do not invite to constructive discussion. Please refrain from creating such threads in the future.

Hello,

There is already a dedicated thread about the thief here : The thief and its gameplay – Your feedback.

Therefore this one is now closed.

Thank you.

Hello,

You need to submit a ticket to our customer support team as soon as possible about this issue.

Thank you.

Hello,

If you are experiencing issues with your account security or have questions about it, please submit a ticket to our customer support team.

Thank you.

Hello,

As this thread is not inviting to constructive & healthy discussion, it is now closed.

Furthermore please keep in mind that any exploit or questions about exploits are supposed to be submitted to exploits@arena.net.

Thank you.

Hello,

“1. Do I need to set up a different email and password to submit an issue in the support section or can I use my regular email and password that I use in game.”

The support account and your game account are totally different, you can submit a ticket to our customer support team here : Ask a question

“2. There is also a website called http://www.guildwars2guru.com run by arenanet that has the same forums and support options as this site. What is the difference?”

This website is not run by Arena Net nor NCSoft, it’s a fan site, meaning that it’s not the official website and forum, on the contrary of this one (https://www.guildwars2.com/en)

“3. If I am having a problem buying gems, should I submit issue in game first?”

If you have an issue while purchasing gems, please submit a ticket, so your issue can be looked into (make sure to include any error message or code you may get).

Thank you.

Hello there,

Since there was a lot of off-topic and spam in this thread, we had to clean it.

Please avoid that kind of post as it does not contribute to the discussed topic, and derail the thread.

Thank you for your understanding.

Hello,

This thread has derailed with inflammatory and condescending comments, and do not invite to constructive & healthy discussion.

Please remember to respect each other opinion, and post in a constructive and respectful way, so everyone can benefit from your argumentation.

Thank you for your understanding.

Hello there,

As Gaile already explained, you need to submit a ticket to our customer support team, they are the only one that can help you with this situation.

Posting here on forums will not solve your current issue, therefore this thread is now locked.

Thank you for your understanding.

Hello,

While what you describe doesn’t look like an exploit, please keep in mind that only our customer support team can decide what is consider as an exploit.

If you are not sure of something, please send your question to exploits@arena.net. And remember the following: “taking advantage of resources no other player had access to.”, as this is the first question you should ask yourself when you are not sure of something.

Thank you for your contribution

Hello,

Since Gaile answered the first post, and that this thread has gone off-topic, it is now closed.

Thank you.

Hello,

While we appreciate that you took time to give your feedback, “I quit” threads are not allowed on the forums as they are not conducive to creating a friendly community nor do they have room for constructive discussion. As such, this thread has been closed.

Thank you.

Hello,

As this thread is not inviting to constructive and healthy discussion, it is now closed.

Thank you for your understanding.

Hello,

Due to the inflammatory tone of this thread, it is now closed.

Thank you.

Hello,

There is already a thread to discuss about the thief here : The thief and its gameplay – Your feedback.

Therefore this one is now closed.

Hello,

There is already a thread to discuss about the thief here : The thief and its gameplay – Your feedback.

Therefore this one is now closed.

Hello,

As this thread is not inviting to constructive and healthy discussion, it is now closed.

If you want to report bad in-game behavior, please use the report feature or submit a ticket to our customer support team.

Thank you.

Hello,

Thank you for taking time to give feedback on the forums, your concerns have been adressed.

Since this thread has run its course, it is now closed.

Thank you.

Hello

Inflammatory threads are not allowed on the forums as they are not conducive to creating a friendly community nor do they have room for constructive discussion.

Please remember to post in a polite and respectful tone.

As such, This thread has been closed.

Hello,

Since an annoucement regarding the future of WvWvW was made by Colin Johanson here: Upcoming WvW Updates, this thread is now locked.

Thank you.

Hello,

There is already several threads about this matter on the forums, such as an example :

Share your data about perceived strange drop behavior here

Therefore, this thread is now closed to avoid duplicates.

Thank you !

Hello,

Threads created for the sake of complaining are not allowed as they do not invite to constructive discussion. Please refrain from creating such threads in the future.

Therefore, this thread is now closed.

Hello,

Threads created for the sake of complaining are not allowed as they do not invite to constructive discussion. Please refrain from creating such threads in the future.

Therefore, this thread is now closed.

Hello,

Threads created for the sake of complaining are not allowed as they do not invite to constructive discussion. Please refrain from creating such threads in the future.

Therefore this one is now closed.

Hello,

Since this thread has derailed with inflammatory comments and character assassination, we had to moderate it heavily.

Please remember that the forums are not the place to accuse a player/group/guild/server of any bad behavior. If you think someone did something against the Guild Wars 2 User Agreement, please bring it to the attention of our customer support team by submitting a ticket or using the in-game report feature.

Character assassination and/or personal attacks are not allowed and will not be tolerated, please take time to read the following :

WvW sub forum – rules reminder

Forum Code of Conduct.

Thank you!

Hello,

Since this thread has derailed a lot with Character Assassination, it is now closed.

Please remember that the forums are not the place to accuse a player/group/guild/server of any bad behavior. If you think someone did something against the Guild Wars 2 User Agreement, please bring it to the attention of our customer support team by submitting a ticket or using the in-game report feature.

Thank you!

Hello kalimorr.1472,

Thank you for bringing this to our attention. We have forwarded the information to our team, so they can investigate this.

We will get back to you as soon as we have an answer about this.

Thank you for your contribution.

Hello,

Please submit a ticket to our customer support team as soon as possible about this issue.

Please explain carefully that you think your serial key has been compromised.

Thank you.

Hello,

The recent password change asked was a security measure, to ensure all Guild Wars 2 players may benefit from a safe playing environnement. While this was not neccessary for all the players, it benefits the whole community, as account security is a serious matter.

However, the credit card information is not related to this situation, since this information is totally encrypted, and as explained already, you have the possibility to remove your credit card from the gems store if you are more comfortable with it.

Thank you.

Hello,

There is already a thread about this concerns here : Daily: Dodger.

Therefore, this one is now closed to avoid duplicates.

Thank you

Hello,

Please read the following part of the Code of Conduct :
Do not debate Customer Support decisions or actions. Threads or posts designed to announce, appeal, or contest your own or another player’s suspension or account termination—be it forum or game account—will be removed without notice.

Therefore, this thread is now locked.

Hello,

Please read the following part of the Code of Conduct:

Do not debate Customer Support decisions or actions. Threads or posts designed to announce, appeal, or contest your own or another player’s suspension or account termination—be it forum or game account—will be removed without notice.

Therefore, this thread is now locked. If there is a customer support issue you would like to discuss, please submit a ticket to our team.

Thank you.

Hello,

As explained by Vayne.8563, you need to submit a ticket to our customer support team, as posting here on forums will not solve your issue or speed up the process.

Thank you for your understanding.

Hello,

Threads created for the sake of complaining are not allowed as they do not invite to constructive discussion. Please refrain from creating such threads in the future.

Furthermore, due to the inflammatory tone of this thread, it is now closed.

Hello,

Please read the following post : How This Sub-Forum Works :

“Please note that you should not expect a personalized, individual response to your suggestions, due to the massive volume of posts that the Suggestions sub-forum will generate.”

Furthermore, you are more than welcome to post here if you want to share one of your idea with the community, but you post need to follow our Code of Conduct.

Thank you for your understanding.

Hello,

We really appreciate your concerns & feedback about the thief, and the time you spent here discussing about this.

However, in order to gather feedback efficiently, we ask to stay constructive and polite here, you can express your opinion about different aspects of the thief, but please respect others opinions and avoid personal attacks.

Thank you for your understanding.

Hello,

As this thread is not inviting to construcctive and healthy discussion, it is now closed.

Furthermore, there is already a dedicated thread about the thief in this sub-forum.

Thank you.

Hello

We do accept negative criticism as long as it is kept in a respectful and constructive tone.

However, we appreciate that you took time to share your feedback with the rest of the community.

This threas is now closed.

Hello,

While we really appreciate your support and concerns about Guild Wars 1, this forum is intended to discuss about Guild Wars 2, therefore this thread is now closed.

Thank you for your understanding.

Hello,

As this thread is not providing any feedback to the current issues & concerns it is now closed.

Thank you.

Hello,

There is already a similar thread here, therefore this one is now closed to avoid duplicates.

Thank you.

Hello,

As stated by Karizee.8076 there is already a similar thread here. Therefore this one is now closed to avoid duplicates.

Thank you.

Hello there,

Since we had to moderate this thread heavily, please read the reminder about the WvWvW sub-forum: WvW sub forum – rules reminder.

Please keep this thread civil & polite, otherwise it will be locked.

Thank you

Hello,

Since the question in the first post was answered, this thread is now closed.

Thank you.

Hello there,

Since we had to moderate this thread heavily, please read the reminder about the WvWvW sub-forum: WvW sub forum – rules reminder.

Please keep this thread civil & polite, otherwise it will be locked.

Thank you

Hello,

There is already a dedicated thread about the upcoming patch here : January 2013: Flame and Frost prelude [Merged Discussion].

Therefore, this one is now closed to avoid duplicates.

Thank you

Hello,

If there is an issue you want to discuss, please send a ticket to our customer support team, and your issue will be looked into.

As this thread is not about a current in-game bugs, it is now locked.

Thank you.