Showing Posts For Moderator.6837:

Why do ppl write on these forums?

in PvP

Posted by: Moderator.6837

Moderator.6837

Hello,

Such discussion are not providing meaningful contribution to the forums.

Please remember that if you think a post need to be moderated you can use the report feature of this forum.

Thank you.

Single worse customer service ever.

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Posting here on forums will not accelerate the answer and the solution to your issue. Our customer support team will answer to your ticket as soon as possible regarding the large amount of requests they have at the moment.

Thank you for your understanding.

(edited by Moderator.6837)

Friends account hacked, hacker on his account now

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Issue such like this are meant to be discussed with our customer support. If you have already contacted them, please be patient, posting on forum will not speed up the process.

Thank you for your understanding.

Changing my account e-mail adress

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

If you want to change your e-mail, you need to go to your account page, and enter your new e-mail and actual password in the appropriate field.

Thank you.

Can NOT log in and play? - Build: 15544 Error Code: 45:6:3:2114?

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Please contact our customer support as soon as possible, and provide them the information stated here.

Thank you.

Accounts hacked & no support.

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Please update your ticket if you think it’s necessary, posting on forums will not speed up the process.

Thank you for you understanding.

A response would be nice

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

If you have already contacted our customer support, please be patient. Posting on forums will not speed up the process.

I will now lock this thread.

Thank you.

Help with Suspension

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Please contact our customer support as soon as possible, also refer to this thread before submitting a ticket.

Thank you.

Please refund the payment overcharged!

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,
Those kinds of issues are meant to be discussed with our customer support. If you have already submitted a ticket, please be patient.

Posting on forums will not speed up the process.

I am now closing this thread.

Thank you

My Friends Account Got hacked

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Those kinds of issues are meant to be discussed with our customer support. If you have already submitted a ticket, please be patient.

Posting on forums will not speed up the process.

I am now closing this thread.

Thank you

Same bots same place week later?

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

If you think a player is breaking the in-game Code of Conduct, please use the in-game report feature or contact customer support.

I will now close this thread.

Thank you.

Please go back to phone support!

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

There is no customer support available by phone for Guild Wars 2. If you want to contact them for any issue you may have, please use this link.

Thank you.

Can not login due to Unauthorized individual

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

If you have already contacted our customer support , please be patient, posting on forums will not speed up the process.

Thank you.

New copy of game, but serial number already taken!

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

If you have contacted the customer support, please be patient, you will get an answer soon. Posting on forums will not speed up the process.

I am now closing this thread.

Thank you.

Cant log in

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Please contact customer support as soon as possible.

Thank you.

Account susspended due the unauthorized login attempt

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Please contact customer support as soon as possible and submit a ticket explaining your issue.

This thread is now closed.

WvW exploits/hacks

in WvW

Posted by: Moderator.6837

Moderator.6837

Hello,

The forum is not the place to discuss that kind of issue, please contact our customer support with as much details as possible.

I will now lock this thread.

Gold sellers - Grrrrr

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

The forum is not an appropriate place for that kind of issue, please contact our customer support with as much details as possible.

I will now lock this thread.

Guardian is ridiculously overpowered.

in Guardian

Posted by: Moderator.6837

Moderator.6837

Hello,

Due to the aggressive tone of this discussion, we have to close it. Please read the Code of conduct.

where do I go to get a refund?

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

For any refund request, please make sure to check this link.

Then contact our customer support directly by sending a request here.

I will now close this thread.

Best regards.

The community team.