Showing Posts For Moderator.6837:

Does It Break TOS to trade the Pax Shirt Loot Card (Code) for Gold

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

As stated in the link provided by HawkMeister, it is not permissible for you to exchange real-world goods or services for in-game currency.

Thank you

Friend just created his account (using a key purchased directly from the website) and can't log in

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

If this player has already submitted a ticket to our customer support team, please be patient, as posting on forums will not speed up the process.

Unfortunatly we don’t have any phone customer support, all request are to be submitted trougth this link.

What's an "infracted post"?

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

An infraction is delivered when your posts/threads are against our forum code of conduct, repeated offenses can lead to forum suspension/account termination, if you have any further questions, please send an e-mail to forum@arena.net.

Thank you.

Account Hacked and All Gold Stolen

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

That kind of issue is meant to be discussed with our customer support team. If you have already submitted a ticket, please be patient as posting on forums will not speed up the process.

Thank you.

New Phising Email doing the rounds

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

Thank you for your concern about this issue, we fowarded the information so it can be dealt swiftly.

NSP vs Anvil Rock @ TFO

in WvW

Posted by: Moderator.6837

Moderator.6837

Hello,

As this thread is going out of control, it is now locked.

Please remember to help us keep these forums a productive and friendly place by posting in a respectful tone.

Thank you.

Account banned due to AFK?

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Posts questioning or contesting a game account suspension/termination are not allowed on this forum. If you believe there has been an error in the suspension/termination of an account, please open a support ticket via http://support.guildwars2.com.

Thank you.

Ehmry Bay, Yak's Bend, Listen Up!

in WvW

Posted by: Moderator.6837

Moderator.6837

Hello,

This thread has run its course, and therefore will be locked.

Please remember that in-game violations should be reported directly to our Support Team.

Thank you.

Account Security (?) And Customer Support

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

If you have any issues with your account security, you can contact our customer support team here.

Also please remember to help keep these forums a productive and friendly place by posting in a respectful tone.

Thank you.

Still Can't Play Because Account Was Supposedly "Hacked"

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

If you have already submitted a request to our customer support, please be patient, as posting on forums will not speed up the process.

Thank you.

My Thanks To Ehmry Bay =D

in WvW

Posted by: Moderator.6837

Moderator.6837

Hello,

This thread is going out of hand, and does not provide any meaningful contribution to the forums and/or the game at hand.

Please refrain from making thread of this type in the future.

Thank you.

Girls playing GW2

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

This thread is going out of hand, and does not provide any meaningful contribution to the forums and/or the game at hand.

Please refrain from making thread of this type in the future.

Thank you.

Hacked Account-How do I get to "Live Help"

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

You need to contact customer support as soon as possible, following this template.

Thank you.

Where do you report bots?

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Please contact our customer support team with as much details as possible, or use the in-game report feature.

Thank you.

Diminishing returns - an unprincipled irresponsible retribution system

in Fractals, Dungeons & Raids

Posted by: Moderator.6837

Moderator.6837

Hello,

Please help keep these forums a productive and friendly place by posting in a respectful tone.

Thank you.

arah rush 2b nerf ? Ok I like challenge....

in Fractals, Dungeons & Raids

Posted by: Moderator.6837

Moderator.6837

Hello,

Please help keep these forums a productive and friendly place by posting in a respectful tone.

Thank you.

Forum Language Filter?

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

We have a swear filter on this forum for a reason, trying to bypass it in anyway is against our Code of Conduct. Therefore, it is not possible to turn it off.

Thank you.

Changing my email

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

If you validated your email address, the ability to change it via the Account Management site has been temporarily disabled, for security reasons. You’ll have to submit a support ticket via this page to ask for it to be changed (please make sure to explain that your email address was validated).

Thank you.

hacked and characters deleted

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Account security issue are meant to be discussed with our customer support team.

Please fill a ticket as soon as possible, if you have already done it, please be patient as posting on forums will not speed up the process.

Thank you.

Negligence

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Thank you for your feedback. Please remember that if you have any issues with account security you need to contact customer support following this template.

Thank you.

I've been watching someone play on my account all day, pathetic.

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Account issues are meant to be discussed with our customer support. Please be patient, as posting on forums will not speed up the process.

Thank you.

Account disabled, due to an unautherized individual.

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Account issues are meant to be discussed with our customer support. Please be patient, as posting on forums will not speed up the process.

Thank you.

Botting level expert

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

Use of third party software is supposed to be reported to our customer support team. Please refrain from making such thread on forums.

Thank you.

Skill points are a mess, this is unacceptable

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

Several threads about that issue already exist; furthermore, please post in the “Game bugs” forum.

Thank you

Guild Wars 2 is bad.

in PvP

Posted by: Moderator.6837

Moderator.6837

Hello,

This thread is not providing meaningful feedback, please remember to stay constructive on the forums.

Thank you.

Orb Theft (Hack)

in WvW

Posted by: Moderator.6837

Moderator.6837

Hello,

If you think that one player or more is abusing the game in any way, please use the in-game report feature or contact our customer support team.

Thank you.

I was hacked the other day and the support doesn't reply my ticket.

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

If you have already contacted our customer support, please be patient, posting here on forums will not speed up the process.

Therefore this thread is now closed.

Thank you.

Something needs to be done about the in-game flamers in PvP

in PvP

Posted by: Moderator.6837

Moderator.6837

Hello,

If you have issues with others players in-game, please use the report feature or contact our customer support team at http://en.support.guildwars2.com/app/ask/.

Thank you.

Fishing attempt

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

This is not a pishing attempt. This is an e-mail send every time someone try to login to your account from an uncommon location.

This is a security process to avoid login from another person than you. If you get this e-mail, please change your account password as soon as possible and contact our customer support immediatly at http://en.support.guildwars2.com/.

Thank you

Account Hacked, please help!

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Please contact customer support as soon as possible, providing them all the informations describe in this thread.

Thank you.

first my accont get hacket

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Any account issues are meant to be disussed with our customer support. Please submit a ticket explaining the situation, you can find a template of account issue request here.

Thank you.

Customer Support L2R + My Ticket Please Help

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Any issues regarding account security are meant to be discussed with customer support. If the answer is not what you expected in the first place, you can update your ticket, also make sure to read the answer carefully.

As posting on forums will not speed up the process, this thread is now locked.

Thank you.

Refusal of teamwork from other guilds on Sea of Sorrows

in WvW

Posted by: Moderator.6837

Moderator.6837

Hello,

This thread has run its course, and therefore will be locked. Please remember to stay constructive and polite, to keep the forums friendly and welcoming.

Thank you.

Account locked

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Posting your ticket ID on forums without explaining what is your issue will not speed up the process.

Therefore, this thread is now closed.

Thank you.

WvW Harrassment

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

As this discussion as run its course, it is now closed. Remember, if you think something should be looked into, use the report in-game feature or contact our customer support, as posting on forums will not solve your issue.

Thank you.

hacked before even start playing

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Any issue with hacked account are meant to be discussed with our customer support. If a ticket has been submitted, please be patient, posting on forums will not speed up the process.

Thank you.

How do we report infractions not listed in the "Player Conduct Report" menu?

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

You can contact our customer support if you think something need to be looked into. Please give them as much details as possible explaining the situation.

Thank you.

Shut down of Account for no reason

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Any account issues are meant to be discussed with our customer support.

Posting here on forums will not speed up the process.

Thank you.

How To Change Email on Act

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

If you validated your email address, the ability to change it via the Account Management site has been temporarily disabled, for security reasons. You’ll have to submit a support ticket via this page to ask for it to be changed (please make sure to explain that your email address was validated).

Thank you.

Changing your account eMail?

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

If you validated your email address, the ability to change it via the Account Management site has been temporarily disabled, for security reasons. You’ll have to submit a support ticket via this page to ask for it to be changed (please make sure to explain that your email address was validated).

Thank you.

How does a person Transfer servers?

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

As this thread got an answer, it is now locked.

Thank you.

Just lost about 30 minutes of progress

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

As this discussion is going out of hand, it is now locked.

Thank you.

account has been hacked

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Any issue regarding account security has to be submitted to our customer support.

This thread explain how to submit a request for account issue.

Thank you.

Account hacked and recovery gives ERROR

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Any issue regarding your account has to be dealt with our customer support. If a ticket has already been submitted, please be patient, posting here on forum will not speed up the process.

Thank you.

Hacked Account

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Any issue regarding account security has to be submitted to our customer support.

This thread explain how to submit a request for account issue.

Thank you.

E-Mail Security What A Joke

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Any issue regarding account security has to be submitted to our customer support.

This thread explain how to submit a request for account issue.

Thank you.

How to change E-Mail and personal info

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

If you validated your email address, the ability to change it via the Account Management site has been temporarily disabled, for security reasons. You’ll have to submit a support ticket via our customer support to ask for it to be changed (please make sure to explain that your email address was validated).

Thank you .

Perma Banned for Recent Hacked Account?

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Such issue are meant to be discussed with our customer support. Posting here on forums will not solve that issue.

Therefore, this thread is now locked.

Friend account hacked

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Such issue are meant to be discussed with our customer support. Posting here on forums will not solve that issue.

If you don’t know how to submit a ticket for account issue, please check that thread.

Thank you.

(edited by Moderator.6837)

What is the support response time for a ticket?

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

As this thread got an answer, it is now locked.

Thank you.