Hello,
Such issues are meant to be discussed with our customer support team.
Please submit a ticket to have more informations about this matter.
Thank you.
Hello,
Such issues are meant to be discussed with our customer team. If you have already submitted a ticket please be patient, as posting here on forums will not sped up the process.
Thank you for your understanding.
Hello,
Such issues are meant to be with our customer support team. Posting here on forums will not speed up the process.
If you need any advice, please feel free to open a thread on the French boards.
Thank you.
Hello,
Thank you for your feedback, it’s appreciated. We are taking such issues very seriously, and it’s one of our top priorities at the moment. Our team is working very hard to find the best way to solve this.
But as we explained, we want to give you an update about that only when everything will be setup, not before.
Thank you for your understanding & patience.
Hello,
As this thread is starting to become an inflammatory one, it is now closed. Please refrain from such behaviour in the future.
Thank you.
my account has been suspended for on week, still no answer from the support team
in Account & Technical Support
Posted by: Moderator.6837
Hello,
Such issues are meant to be discussed with our customer support team, as posting on forums will not speed up the process.
Thank you for your understanding.
Wrongful ban and Support hasn't responded for 6 days
in Account & Technical Support
Posted by: Moderator.6837
Hello,
Such issues are meant to be discussed with our customer support team, as posting on forums will not speed up the process.
Thank you for your understanding.
Hello,
Such issue are meant to be discussed with our customer support team. Please submit a ticket regarding your issue as soon as possible.
Thank you
Hello,
Threads of this type do not assist members with support issues and concerns. Please refrain from making thread of this type in the future.
Thank you
Hello,
Thank you for your feedback, it’s appreciated. We are taking such issues very seriously, and it’s one of our top priorities at the moment. Our team is working very hard to find the best way to solve this.
But as we explained, we want to give you an update about that only when everything will be setup, not before.
Thank you for your understanding & patience.
Hello,
Threads of this type do not assist members with support issues and concerns, therefore it is now locked.
Thank you for your understanding.
Hello,
As explained by Lecreaux, account sharing is against our Guild Wars 2 User Agreement.
Therefore this thread is now closed.
Thank you for your understanding.
Need to change my accounts email address its been hacked recently!
in Account & Technical Support
Posted by: Moderator.6837
Hello,
This feature has been temporally disabled for security reason. Please contact our customer support team if you want to change your Guild Wars 2 account e-mail.
Hello,
Thank you for your feedback, it’s appreciated. We are taking such issues very seriously, and it’s one of our top priorities at the moment. Our team is working very hard to find the best way to solve this.
But as we explained, we want to give you an update about that only when everything will be setup, not before.
Thank you for your understanding & patience.
Hello,
Such issues are meant to be discussed with our customer support team. Please tell your friend to submit a ticket following this example : How to Submit a Ticket – Account Issues.
Thank you.
Hello,
Thank you for your feedback, it’s appreciated. We are taking such issues very seriously, and it’s one of our top priorities at the moment. Our team is working very hard to find the best way to solve this.
But as we explained, we want to give you an update about that only when everything will be setup, not before.
Thank you for your understanding & patience.
Hello,
Thank you for your feedback, it’s appreciated. We are taking such issues very seriously, and it’s one of our top priorities at the moment. Our team is working very hard to find the best way to solve this.
But as we explained, we want to give you an update about that only when everything will be setup, not before.
Thank you for your understanding & patience.
Hello,
At the moment, our customer support team is not able to do character roll-back. Nevertheless, a similar feature will be implemented in the future, but not for one character, only for your entire account.
Thank you for your understanding.
Hello,
As the question was answered, this thread is now locked.
Thank you.
Hello,
If you believe you have been witnessing some exploits within the game, please use the report feature or e-mail exploits@arena.net.
Thank you.
Login access request from JAPAN and BEJING?!?!??
in Account & Technical Support
Posted by: Moderator.6837
Hello,
If you have changed you account password and still have doubt regarding your account security, please contact our customer support team in order to change your account e-mail.
Hello,
If you have already change your password & e-mail linked to your account, please be patient and wait the answer from our customer support.
Hello,
Thank you for your feedback & suggestions, they will be fowarded to the appropriate team. Meanwhile, please keep helping us by using the in-game report feature. This one of our top priorities, and we really appreciate your concerns.
We will keep you updated about this issue.
Thank you.
(edited by Moderator.6837)
Hello,
As this thread is becoming an inflammatory one, it is now closed. Please remember to help keeping these forums a productive and friendly place by posting in a respectful tone.
Hello,
Thank you for your feedback, it’s appreciated. We are taking such issues very seriously, and it’s one of our top priorities at the moment. Our team is working very hard to find the best way to solve this.
But as we explained, we want to give you an update about that only when everything will be setup, not before.
Thank you for your understanding & patience.
Hello,
Please read that thread : Policy: Third-Party Programs, you will find the answer to your question.
Thank you.
Hello,
Several threads already exist about this subject? Please use the search feature of this forum before creating new thread to avoid duplicate.
Thank you.
Hello,
There is already several threads about the “End game content” in this forums. Please use the search feature before posting a new thread to avoid duplicate.
Thank you for your understanding.
Hello,
If you have submitted a ticket & change your account password, you can still play without any issues. Regarding the three contacts, please act with caution, as in most case; accounts are hacked for illegal purpose.
We are very sorry for the inconvenience you have encountered.
Hello,
Thank you for your feedback, it’s appreciated. We are taking such issues very seriously, and it’s one of our top priorities at the moment. Our team is working very hard to find the best way to solve this.
But as we explained, we want to give you an update about that only when everything will be setup, not before.
Thank you for your understanding & patience.
Hello,
Such issues are meant to be discussed with our customer support team. Please submit a ticket as soon as possible.
Thank you.
Getting Desperate, can someone please help us?
in Account & Technical Support
Posted by: Moderator.6837
Hello,
Such issues are meant to be discussed with our customer support team. If you have already submitted a ticket, please be patient as posting here on forums will not speed up the process.
Tou can check this thread to know which informations you need to provide to our team.
Thank you.
Hello,
Thank you for your feedback, it’s appreciated. We are taking such issues very seriously, and it’s one of our top priorities at the moment. Our team is working very hard to find the best way to solve this.
But as we explained, we want to give you an update about that only when everything will be setup, not before.
Thank you for your understanding & patience.
Hello,
Thank you for your feedback, it’s appreciated. We are taking such issues very seriously, and it’s one of our top priorities at the moment. Our team is working very hard to find the best way to solve this.
But as we explained, we want to give you an update about that only when everything will be setup, not before.
Thank you for your understanding & patience.
Hello,
As this thread is starting to be inflammatory, it is now locked. Please refrain from such behaviour in the future.
Thank you.
Your guild wars 2 account has been terminated for engaging in or assisting with gold or item sales for real-word money, which is a break of the user agreement and rules of conduct. This action is permanent.
in Account & Technical Support
Posted by: Moderator.6837
Hello,
Such issues are meant to be discussed with our customer support team. Please contact them as soon as possible if you did not.
Thank you.
Account Hacked, then restored and now banned
in Account & Technical Support
Posted by: Moderator.6837
Hello,
That kind of issues are meant to be discussed with our customer support team. Posting here on forums will not speed up the process.
Please update your previous ticket to get this issue to the attention of our team.
Thank you.
Hello,
As this thread is an inflammatory one, it it now closed. Threads of this type do not assist members with support issues and concerns.
Hello,
There are already several threads talking about the thief, therefore this one is now closed.
Please use the search feature of this forums, before posting a thread, in order to avoid duplicate.
Thank you
Hello,
Thank you for your feedback, it’s appreciated. We are taking such issues very seriously, and it’s one of our top priorities at the moment. Our team is working very hard to find the best way to solve this.
But as we explained, we want to give you an update about that only when everything will be setup, not before.
Thank you for your understanding & patience.
Hello,
This feature has been temporally disabled for security reason. Please contact our customer support team to change your account e-mail.
Hello,
Thank you for your feedback, it’s appreciated. We are taking such issues very seriously, and it’s one of our top priorities at the moment. Our team is working very hard to find the best way to solve this.
But as we explained, we want to give you an update about that only when everything will be setup, not before.
Thank you for your understanding & patience.
Hello,
Thank you for your feedback, it’s appreciated. We are taking such issues very seriously, and it’s one of our top priorities at the moment. Our team is working very hard to find the best way to solve this.
But as we explained, we want to give you an update about that only when everything will be setup, not before.
Thank you for your understanding & patience.
Hello,
If you think something should be looked into, please use the in-game report feature or contact our customer support team here.
Thank you
Hello,
Such issues are meant to be discussed with our customer support team. Posting here on forums will not speed up the process or solve your issue. If you have already send a ticket, please be patient.
Thank you for your understanding.
Hello,
Thank you for your feedback, it’s appreciated. We are taking such issues very seriously, and it’s one of our top priorities at the moment. Our team is working very hard to find the best way to solve this.
But as we explained, we want to give you an update about that only when everything will be setup, not before.
Thank you for your understanding & patience.
Hello,
As this thread got its answer, it is now locked.
Cannot "Allow" a network access to my account.
in Account & Technical Support
Posted by: Moderator.6837
Hello,
Please contact our customer support team and explain them the issue you are facing.
Thank you.