Showing Posts For Moderator.6837:

Wall "Issues"

in WvW

Posted by: Moderator.6837

Moderator.6837

Hello,

We understand your concerns about such issues, and our teams are working constantly on a solution about it.

However, we can’t give you a precise time line at the moment. In the meantime, please keep reporting such issues with the in-game report feature or by sending an e-mail to exploits@arena.net.

Thank you for your concerns.

Thief overpowered?

in Thief

Posted by: Moderator.6837

Moderator.6837

Hello,

There is already a dedicated thread about the thief here : The thief and its gameplay – Your feedback

Therefore this one is now closed to avoid duplicates.

Thank you for your understanding.

Legendary weapons the Noob Symbol!

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

As this thread is not providing any meaningful feedback, and not inviting to a constructive and healthy discussion, it is now closed.

Thank you for your understanding.

Ghastly Bows - will they ever be fixed?

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

If there is an issue about an in-game bug you would like to discuss, feel free to post in the Game bugs sub-forum, explaining the situation with as much details as possible.

However, posting here without providing meaningful information will not speed up the process to resolve this issue.

Thank you for your understanding & concerns.

@ the negativity here on these forums

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

Thank you everyone for your positive and constructive posts so far, we really appreciate it.

Please keep this thread civil & constructive.

I am done. Moving on.

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

Threads created for the sake of complaining are against our Code of Conduct, as they do not invite to constructive and healthy discussion.

Therefore this one is now closed, thank you for your understanding.

[WTS] Bifrost.

in Black Lion Trading Co

Posted by: Moderator.6837

Moderator.6837

Hello,

These forums are not a grey market. Please do not use them as such.

These forums are for educated and intelligent conversation about the BLTC, answering questions, solving problems and helping people.

Therefore this thread is now closed.

No response to ticket

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

As Arsenic Touch.7960 said, you should post in the mentionned thread if your ticket is more than 3 days old.

Thank you for your contribution

Ban Market Manipulators too

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

Such concerns are not meant to be discussed on the forum, as the suspension and/or termination of an account is a decision up to our customer support team.

If you think a player or a group of players are engaging in activity against the Guild Wars 2 User Agreement and/or the Guild Wars 2 Rules of Conduct, please contact our customer support team or send an e-mail to exploits@arena.net.

This thread is now closed, thank you for your understanding.

Thief OPness vs. other OPness

in PvP

Posted by: Moderator.6837

Moderator.6837

Hello,

There is already a dedicated thread to speak about the thief gameplay here : The thief and its gameplay – Your feedback.

Therefore this one is now closed, thank you for your understanding.

Game Rules

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

As Morian.2031 answered very well here, this thread is now closed.

Thank you for your contribution

Holding Commanders to Higher Standards

in WvW

Posted by: Moderator.6837

Moderator.6837

Hello,

Thank you ClaraFee.2579 for not swhoing the name of this players in your screenshot, as it would have been against our Code of Conduct :

“Do not engage in personal attacks against forum members or in character assassination. Posts that attack another member, that single out a player for ridicule, or that accuse someone of inappropriate in-game actions will be removed without notice. In-game violations should be reported directly to our Support Team.”

If you see such behavior, please use the report feature, and our customer support team will handle it as soon as possible.

Thank you for your concern.

Just wanted to say

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello everyone,

Thank you for such positive & constructive posts, we really appreciate it. And yes, we see your love for Guild Wars 2 in your posts, that’s why we do our best to forward your concerns to the appropriate team constantly.

Please keep this thread civil & constructive, and thank you again for such support

(edited by Moderator.6837)

Ticket 3 plus days Question?

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello Uridian.8394,

You need to submit a ticket to our customer support team, providing the following information :

Your GW2 Username
Your GW2 Display Name
Your serial code
A character name, if any
A detailed description of the issue that you’re experiencing
Any error code that you are getting

May i ask why?

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

The thread was closed since Regina stated about the current situation. Furthermore, all account suspension should be discussed with our customer support team, and not on the forums, and any exploits issues with our team at exploits@arena.net.

Thank you for your understanding.

Arenanet offering refunds to banned players?

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

Such issues are not meant to be discussed on the forums, but with our customer support team.

Therefore this thread is now closed.

Thank you for your understanding.

The Tale of Two Jewellry Recipes...

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

As this thread was answered by Regina, it is now closed.

Please remember that customer support decisions are not meant to be discussed on the forum, but with our customer support team.

Thank you for your understanding.

How rude?

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

As this discussion is derailing in many ways, with disrespectful & of topic comments, it is now closed.

Account rollbacks vs perma bans?

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

Exploits and/or possible suspension of a game account are not meant to be discussed on the forums, as it is against our Code of Conduct :

Do not debate Customer Support decisions or actions. Threads or posts designed to announce, appeal, or contest your own or another player’s suspension or account termination—be it forum or game account—will be removed without notice.

If you have any questions about this situation, please e-mail exploits@arena.net or send a ticket to our customer support team.

This thread is now closed, thank you for your understanding.

Perm bans for snowflake exploit kinda harsh?

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

Exploits and/or possible suspension of a game account are not meant to be discussed on the forums, as it is against our Code of Conduct :

Do not debate Customer Support decisions or actions. Threads or posts designed to announce, appeal, or contest your own or another player’s suspension or account termination—be it forum or game account—will be removed without notice.

If you have any questions about this situation, please e-mail exploits@arena.net or send a ticket to our customer support team.

This thread is now closed, thank you for your understanding.

Question (vague enough for you? :) )

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello Araneyl Armegil.2863,

You are welcome to give feedback and/or look for other players support at any time on this forum, as long as your post stay polite, constructive and is not against our Code of Conduct.

Everyone has the right to express his opinion on a particular topic or concern as long as it respect these rules. Moderation happens when a post/thread goes against this Code of Conduct.

If you have any further question regarding forum moderation, you can send an e-mail to forums@arena.net.

This thread is now closed, thank you for your understanding.

Do moderators get paid to mod these forums?

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

Be sure that this forum is moderated by a competent team with experience, and that we do our best to keep this forum constructive & friendly for everyone – players & staff members.

However, such concerns are not meant to be discussed on the forums, as the moderation of this forum is at the discretion of Arena Net staff members only. If you have any question or concern regarding forum moderation, you can send an e-mail to forums@arena.net.

The thread is now closed, thank you for your understanding.

Exploiters and Ban Severity - WvW

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello Shiren.9532,

We totally understand your concerns about this issue, as we also want the WvW to be a fair & healthy competition. Be sure that our teams are constantly working to fight against exploits of any types, by punishing such behaviour and preventing it by upgrading the security system of Guild Wars 2.

However, you can be of great help by using the in-game report feature when you witness such things, or sending any video and/or screen-shots you may have about a possible exploit to exploits@arena.net.

Thank you very much for your concerns, we really appreciate it

Display name cont.

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

Gaile already answer your question in the other thread. Furthermore, posting about an already locked thread is against our Code of Conduct :

Do not post about locked, deleted, or otherwise moderated threads or posts. Moderation happens for a reason. A staff member or moderator may lock a thread before posting in order to promptly curtail continued comments. If you have yet to see a comment by a staff member on a locked thread, please wait for the comment to appear and do not post a new thread on the subject. If you have questions regarding forum moderation, send an email to forums@arena.net.

Therefore this thread is also closed, thank you for your understanding.

High level fractals bannable?

in Fractals, Dungeons & Raids

Posted by: Moderator.6837

Moderator.6837

Hello,

It’s up to ours customer support team to decide what is worth a suspension about such concerns.

Posting here on forums will not answer your question, you need to send an e-mail to exploits@arena.net.

This thread is now closed.

Thank you.

Please Nerf Engineers.

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

As this thread is not inviting to constructive and healthy discussion, it is now closed.

Furthermore, if you want to discuss about a particular class, please post in the appropriate sub-forum.

Thank you.

In my view, the Trinity Needs to Come Back

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

As this thread has derailed in many ways, with off-topic & inflammatory comments, it is now closed.

Please remember to stay constructive and on-topic on this forum.

We have take note of your feedback & concerns, and it will be forwarded to our teams.

Thank you.

The predator on tp in a week

in Black Lion Trading Co

Posted by: Moderator.6837

Moderator.6837

Hello,

These forums are not a grey market, please do not use them as such.

These forums are for educated and intelligent conversation about the BLTC, answering questions, solving problems and helping people.

Therefore, this thread is now locked.

Help! Guildie account hacked

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello Serenitee.3890,

Your friend need to contact our customer support team as soon as possible, providing the following information :

- Your GW2 Username
– Your GW2 Display Name
– Your serial code
– A character name, if any
– A detailed description of the issue that you’re experiencing

Moderator Deleting post and infracting

in Suggestions

Posted by: Moderator.6837

Moderator.6837

Hello Kaimick.5109,

As you stated, moderation happens when a post or part of a post, is against our Code of Conduct.

We took note of your concerns about it, however in the future, please prefer sending an e-mail to forums@arena.net for any suggestions/questions about the moderation.

this thread is now locked, thank you for your concerns.

I feel cheated

in Wintersday

Posted by: Moderator.6837

Moderator.6837

Hello,

As this thread is not inviting to constructive and healthy discussion, it is now closed.

Thank you.

Does my name really deserve change/ban?

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

That kind of issues are meant to be discussed with our customer support team, as posting here on forums will not solve your issue.

Therefore this thread is now locked.

Invisibility is unfair.

in Thief

Posted by: Moderator.6837

Moderator.6837

Hello,

There is already a dedicated thread to discuss about the thief gameplay here : The thief and its gameplay – Your feedback

Therefore this one is now closed.

Okay, I'm leaving

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

As this thread is not inviting to constructive and healthy discussion, it is now closed.

Thank you.

Can I get black lion keys from mobs in gw2?

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

As the question in the first post has been answered, this thread is now closed.

Thank you for your contribution

Gathering Bots / Teleporting Bots

in Bugs: Game, Forum, Website

Posted by: Moderator.6837

Moderator.6837

Hello Alcoa.2057,

Our teams are working constantly to fight the botters, and find the best solution to deal with this issue.

However, you can help by reporting them with the in-game features, everytime you see one.

Thank you for your concern.

Unfair Permanent Ban Accused of Gold Selling

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

As your issue has been resolved, this thread is now closed.

Thank you.

Good bye Guild Wars.

in WvW

Posted by: Moderator.6837

Moderator.6837

Hello,

As this thread has derailed in many ways, with off-topic posts & personal attacks, it is now closed.

Thank you.

Let us buy the mini pets

in Wintersday

Posted by: Moderator.6837

Moderator.6837

Hello,

There is already several threads about this subject in this forum, therefore this one is now locked.

Please use the search feature before creating new threads.

Thank you.

Why the mini-pet gem store strategy is bad.

in Wintersday

Posted by: Moderator.6837

Moderator.6837

Hello,

There is already several threads about this subject, therefore this is now closed.

Please remember to use the search feature before creating new threads.

Thank you.

Change in loot parameters or a bug? [Merged]

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

As this thread has been answered by Stéphane, and your concerns adressed to the dedicated team, it is now locked.

Please post in the thread provided to help us gathering information about it.

Thank you.

Funny comments regarding HS

in Thief

Posted by: Moderator.6837

Moderator.6837

Hello,

As this thread do not invite to constructive and healhty discussion, it is now closed.

Thank you.

What was the point?

in Wintersday

Posted by: Moderator.6837

Moderator.6837

Hello,

Threads created for the sake of complaining are against our code of conduct, as they do not provide meaningful feedback to the current issues and concerns, nor invite to constructive and healthy discussion.

Thank you.

21/12 BG - SoR - TC

in WvW

Posted by: Moderator.6837

Moderator.6837

Hello,

As this thread has derailed with off-topic posts and inflammatory comments, it is now closed.

Please help keep these forums a productive and friendly place by posting in a respectful tone.

Why are thieves so hated?

in Thief

Posted by: Moderator.6837

Moderator.6837

Hello,

As this thread has derailed in many way with off-topic posts and disrespectful or inflammatory comments, it is now closed.

Please help keep these forums a productive and friendly place by posting in a respectful tone.

Thank you.

Same bot everyday

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

As Ath.2531 explained, you should bring this to the attention of our customer support team by using the in-game report feature.

Please do not post screenshot and/or video of bots on the forum as this is against our Code of Conduct.

Thank you.

12/14 : YB vs Mag vs EB

in WvW

Posted by: Moderator.6837

Moderator.6837

Hello,

As this thread has derailed in many ways, with oof-topic posting and personal attacks, we had to moderate it a lot. Therefore this thread is now locked.

Thank you.

Please stop DR

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

There is already several threads about this subject in this forum, therefore this one is now locked.

Please remember to use the search feature before creating new threads.

Thank you.

Jumping puzzle teleport hack bots

in Wintersday

Posted by: Moderator.6837

Moderator.6837

Hello,

For any issue regarding bots/exploits, please send an e-mail to exploits@arena.net, as the forums is not the right place to discuss about that.

Thank you

Dredgehaunt Cliffs worst zone ever.

in Guild Wars 2 Discussion

Posted by: Moderator.6837

Moderator.6837

Hello,

Threads created for the sake of complaining are against our Code of Conduct, as they do not invite to constructive & healthy discussion.

Therefore this one is now locked.