Guild Wars 2

Riftwarden.4950:

My friend has the yahoo email authentication problem. Can we please help her by removing email authentication requirement or whatever magic you can do ASAP? I’ll help her get another email account setup to prevent this in the future. Thank you!

Her ticket number is 239120

Is she getting the emails from support?

If not, she should try an alternate email address, and include that ticket number in an email to support@guildwars2.com (IIRC the address right)

Also, I think she can use the automated recovery is she has the required info to remove email authentication : https://account.guildwars2.com/recovery

Standard response time is “up to 72 hours”. As pointed out the thread about what to include in a ticket, there’s a thread to post in if it takes longer than that to get a human response.

SandraSolace.7682:

It’s a phising email. Anet will never send you one if you do do something against the rules.

Just make sure you don’t click any of the links in those emails.

Your account however can’t be removed. But you might want to change the email associated with the game and for that you will need support (support works fine btw.)

While you don’t need it, some people have been having an issue if there is nothing in the serial code line – but from what I understand you can type in “don’t have anymore” or anything like that and it works.

MeetShawn.6025:

Smooth Penguin.5294:

China’s servers are completely separate from the NA/EU servers. If you want to play there, you’ll have to buy the Chinese version of the game. This is partly due to cultural restrictions that the government places. The game has to be modified to meet those standards.

While that may be true, I don’t see any reason they can’t at least offer to swap our license or give us some credit towards the Chinese version. My issue is not so much with keeping my characters and purchases as having better latency and being apart of the majority’s timezone. Other international MMOs that also have paid region transfers have offered a grace period for transfers even when other regions are managed by a different company and transfers are not typically enabled.

I know when City of Heroes launched their Euro servers (which were separate, for the first couple years) they offered for a short time an account transfer service.

Don’t know if there would be any different issues here with China, but it IS something NCSoft has done before.

At this point I don’t think they’d have anything more than their own transaction records – which they will not delete for you – would have. Your purchase of the game isn’t connected to your account (except that that transaction is linked to your serial code) and unless you bought stuff in game and chose “Save info” nothings stored in game either.

And I think you would have had to buy recently, as they changed billing systems, but you’d want to double check.

You can ask them to close your game account (as Astral points out how) but that won’t delete any records from your purchase of the game.

If you are talking about the December gem promo – from what I understand, while the original timeline was supposed to have it fully distrusted by Thursday, something game up and it was extended to Sunday – so if after another 24 hours from my post you don’t have it, try again with a support request.

The thread about Mr Sparkles on Reddit had a link to the post with the adjusted times, IIRC.

Contact support.

Link at the top of the page.

If you still have it, you’ll want to get out your serial code – while they don’t need it to verify account ownership, it goes a long way.

Toklo.8975:

I bought the Digital Deluxe Edition Two days ago. And in confusion switching armour i accedentally destroyed a peice of the armour you get from Deluxe editon. I Really wanted it back and didnt know what to do, i was devestated when it happened, becuase i spent 70 $ for this exclusive content i accedentally destroyed. Would there be any way i can get it back?

The only way would be via submitting a support ticket – link at the top of every forum page.

And they will not change the requirement of going through support for this. Since your email IS your account name.

TWMagimay.9057:

Oh…I just always use the “forgot password”-option. In that case, how do they get passwords that I’ve never used in my life and don’t even know myself the next week?

First, you should make sure your computer is secure. Then contact support and ask them to change the email account associated with your GW2 account. The new email address will then be your new login name. Use a secure password and be sure to setup email authentication at the very least. Also, NEVER use the same password for both your email and GW2 account.

Weekly scans got that covered. I got e-mail authentication set-up, I just don’t seem to receive mails from it(now that you mention it…could it have been turned off?). I never had a matching password between my GW2 account and my e-mail. The last game to use the mail password closed servers 5 years ago and I haven’t used that password for any accounts in the last 4 years.

While they ask for it, the password reset does not require a serial code. If you can supply enough other info, they’ll reset it. (non-automated though).

Also, they do offer Google-auth two-factor – you’d have to use it to sign in every time though.

https://support.google.com/accounts/answer/1066447?hl=en

[quote=3458074;TWMagimay.9057:]

I’m wondering because if it’s set up right, CS should have a record of any previously-OK’d IP – removed or not.

Where did you get the IP from?

SandraSolace.7682:

I don’t know, I can’t tell you how hackers think and act.

But I would change your log in info for your email just to be sure.

Changing your email is possible, but you will have to talk to support about that.

If you have a smart phone and your mail provider offers it, I’d also add some form of mobile authentication (such as a texted code, or using something like Google Auth for the constantly changing codes, etc).

A link to an article on the ZoneAlarm page http://www.zonealarm.com/blog/2013/08/how-to-turn-on-two-factor-authentication-for-your-email-accounts/

Also, if you are going to change your email, I’d start by contacting support from the new address, with mention of WHY (namely, the fact that you’ve been made unsecure in some way on your other email account). Don’t mention the new email in any contact with the old email.

You could try adding your ticket number int he sticky review thread, and Ms Gaile Gray will review it :p

Illusions.3108:

If the Devs pulled a SWG and revamped the combat system completely to more accurately mirror GW1, would you support it or be very disgruntled??

Discuss

It would be hard with the so far expansionless GW2 for the team to pull a SWG NGE.

Because a big part of that was the just released but then nearly totally negated expansion that came out right before NGE.

Was your password on live actually reset?

They’ve been doing some test server stuff, and the granting access to the test server generates a new password email.

Also, if you know someone nearby who also plays, try asking the tech help forum for how to copy over the main data file. The way the game is packed, most of that 15gb is one single file.

Also – was it bought on the website here, or at a 3rd party? (Either another website or a brick and mortar store)?

If directly from Anet, you could also try having him check his card and see if the charge went through. The suspension could be related to a payment issue.

Although, as others said, there is no reason for any character to be on a new, accessed account.

Have you also checked the Technical Help forum? This sounds more like something in their alley? (It’s right below this one on the forum page)

While you’ll have to wait to transfer you can guest for now to play with your friends.

If you are going to delete to transfer for free again, you can play a new character for now and just remember to bank everything before deleting – the bank carries over. You can even use it to get a couple of Black Lion Chest Keys (they’re a reward for a level 10 story step) and stash them for when you move back and start getting chests again.

You submit a support request.

The other common issue is your “account name” is your email (same credentials you use to log into the forum, in fact) – not “Expurgatory.5149”

WElcome to the game! And if you have any issues in game, /wiki <term/name> will actually bring up the wiki pagefor you.

SandraSolace.7682:

No, your girlfriend herself should have talked to support! To late now though but even if she can’t get into the forum, she can still submit a ticket. I should have been clearer on that.

And yes, give the info you do have and go from there.

Even if you don’t have the serial anymore (and if your email got hacked, try asking your provider for help!) if you know the date (exact is best, approx is still helpful) of purchase, and the last four of the card used (and type of card) if you bought directly from anet.

If you mean does this game have any kind of referral bonus program? No.

As far as I know, there hasn’t been anyone banned for using a program or filter to optimize graphics while playing. As far as I know. (Zoom Unlocker not only didn’t change the graphics settings but gave PvP/WvW advantages as well).

At the same time, has posted – repeatedly – that they will not okay 3rd party programs for various liability reasons. They then link to this page :

https://www.guildwars2.com/en/legal/

Found at the bottom of every forum page – although then tend to link to a specific document (either the UA or ToU for this kind of thing, as I recall – can’t recall which).

Also, they close the account and wait for you to contact them when they do close the account. They do not initiate contact over support issues.

Not a mistake, just unnecessary. To enable you to join the test, they had to make you an account on the test server. That was part of the process.

To make sure – you use your email as your username when trying to log in, correct?

And you can double check what info you browser has stored for logging you in if it’s a saved form (Settings – Passwords – exact area varries with the browser). If that matches, then it’s 100% a tech issue, not an account support issue.

Yeah, and IIRC, originally none of the Elementalist elites worked underwater.

Read that first email. Also, check out that link Sandra posted, pages 16/17 are about emails for the Edge of the Mist play tests – which come in an initial email and an auto-generated one that seems to be the one you have It’s an email you can disregard, it’s simply part of them hooking you up to the test server.

https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424

EDIT : And unless/until you’ve tried to contact the vendor to make it right, you shouldn’t do chargebacks. I think the CC will even ask about that.

It’s not Anet’s fault if your email is blocking them.

If you have not already done so, contact support (top of every forum page). It should not take more than a few hours to 24 hours to get your code – there is something definitely wrong going on.

Check your spam folders, and if nothing is there, and your support request doesn’t send you an auto-response within an hour or two, read up on the email issue that has been facing anet (if I can find it, I’ll link it)

A misspelled password would not result in an email change message. However, are you in a guild? Sounds like you might have been invited to the Edge of the Mists playtest. If so, this might be a ‘change’ to the account they created for you on the test server.

Zelyhn.8069:

By the way, privilege revocation has been retroactive and this is not fair.

Can we have at least a bit of fairness?

The PM bit is to prevent people spamming others via PM.

And how have they retroactively removed posting privileges? They go back in time or something?

And were you not just stating that subjective rules were horrible (Note, lack of subjectiveness in the justice system has caused some of the greatest injustices of the justice system and only in part because it hasn’t kept up with the tech.) yet you’re here asking for fairness after inciting spam (and show me an example of spam without musubi that isn’t considered offensive) says to me you’re really asking for them to look at this and decided you’ve learned your lesson so would they use some of that subjectivity and remove your infractions.

>> How hard can it be, I am a 100 percent sure I did nothing wrong, the investigation could have been done in a few minutes if they had actually taken a look at it!

Just so you know – nothing auto-bans in this game (except maybe payment issues, but you’ve had your account long enough that wouldn’t be it unless there was a late chargeback and you bought directly from Anet) so a review cannot take a few minutes. Being banned means someone did a review and decided to ban based on what was found. Not that it cannot be in error, but that does mean it’s not a simple matter.

By the way, when you mention emailing them – you were replying to the support system’s email and not submitting a new ticket right? There have been issues with sime Email providers blocking ArenaNet mails.

Anyway, as a fan of both Zeldas, it seems weird to do this for someone with “Ganon” in their name, but wish you luck!

And as Astral said, there’s a sticky to post in for the kind of help you’re asking for.

There is no rule against tags being the same. However, if they are harassing you/pretending to be you, that should be actionable. As the others have said, submit a ticket.

First of all just want to say I hope this gets fix to your satisfaction and quickly. I recently had my bank mark a transaction for fraud… at the store next to work that I always buy from. It sucks! (my card even got locked over the weekend, and the fraud center that made initial contact couldn’t unlock it, my CU had to.. on Monday.)

Zenith.2647:

Not to mention the card has my name on it.

Which if they can’t personally view you and your photo ID, doesn’t mean much. I say this as a counter person at restaurant which frequently has people come up with a card that “belongs to mom/boyfriend/friend” who is “in the car/at home/at work” and is unable to come in and often “didn’t bring their ID”.

And reversed charges and such of any kind are not pretty – even though Anet belongs to part of a large company and so the financial pain is somewhat mitigated by shear volume, I’ve seen first hand what my business-owning friend has to go through. And what my manager has gone through.

Mofogie.5940:

thats what i’d first and foremost want: consistency. the first time i was reported, why wasnt i allowed to change all my characters? did the moderator really miss all the other names? Even my account name is Mofogie.

i would like some official word from Anet staff what to do now.

If the person was in a hurry, they might not of seen the others. shrug I don’t know how the support system views info.

What has been brought up in the past as a main reason against implementing such a change is accountability – namely they don’t want bad apples to be able to change their name and pretend to be someone new.

You want tech help, not account help. Next forum or two down on the list.

But if Alcapone had Arah legs skin with Zojja’s Leggings stats, (unless you had previously transmuted the stats to a different item, then that’s the item you would get) should have been split back into Arah legs and Zojja’s legs (I presume you mean the ascended armor piece, right? Although, why would you want Arah stats then?)

First of all, quick cheat : Can he post on the forums right now? If he can, his browser has his info – check into the settings to find where it stores passwords and you should be able to retrieve it.

So when you bought this, you bought online? And while the code was registered to their emails, when you bought it, did you use YOUR email and info?

Look for “Serial Code” in your emails. If you use gmail, make sure it’s not stacking he emails. Mine came from the “noreply@guildwars2.com” address.

If that doesn’t help, Arena net SHOULD be able to help your bother via a support ticket. They don’t accept it from emails not associated with the account unless there are issues with receiving the info. He should give as much info as he can (things like registration date, character names, possibly even the last four of the CC used to purchase if purchased online. While they want it, the serial code is not required for a password recovery.

While it’s not required, the Serial code is the info they give most weight to – as such they will not resend it once it’s used.

Also you mention emailing them – did you actually email them or use the link to support found at the top of every forum page?

If you want to appeal, submit a ticket to support.

Two things to help out :

On my smartphone, I use a password manager app – it contains not just passwords, but important serial keys for software (The one I use is called 1Password, but ther eare several others).

Also, as mentioned, in your Browser’s settings panel somewhere is a way to viewed stored passwords – in Chrome, specifically, it’s Menu→Settings→Show Advanced Settings→Manage passwords. Can’t recall the specific steps for other browsers a the moment, but usually similar (Might need to check under Privacy)

Also, they are not going to put ETAs into tickets (other than the general “Most issues… blah blah… x days…” they already do) because quite frankly, people on the internet tend to be too stupid to get than an ETA is not a “Set in stone, break my bones, etc.” time. Some of the issues are simple to figure out, others are not, and work volume all affect how long a ticket can take. Which is why Gaile made the 3+ days old for review thread.

If they do change your wife’s account’s display name, here’s a list of posibilities :

http://www.wordsmith.org/anagram/anagram.cgi?anagram=hitechredneck&language=english&t=1000&d=&include=&exclude=redneck&n=&m=&source=adv&a=n&l=n&q=n&k=1

Anyway, they do not have people searching the game for bad names that escaped the filter – as you said, someone reported you. It could be they didn’t like you working on the legendary, but it could of just been bad timing. Especially since 2 minutes seems quite fast.

You want the tech help forum. Same support sub forum, but they handle the technical stuff. This is more for things like having issues with buying gems, getting a name change, etc.

LSS of it :

Lending/sending gold is not bannable, but occasionally false positives have occurred and people get marked for gold SELLING. Usually resolved quickly with a note to support.

However most lending don’t trip the selling wire, the vast majority lend/gift gold just fine. You simply only see the false positives because who goes and says “I lent my friend gold and didn’t getbanned!” on the forum?

Lack of response does NOT mean that the developers are not reading/listening (nor does your idea not being implemented, especially with how release schedules work).

There are hundreds if not thousands of posts on this forum every day, and the mod team and the developers do work to read as much as they can (The mod team will flag things for developer attention if they think it needs it) but they can not always respond. As it is this team has a good response rate.

Also, do to the nature of them, keep an eye on the CDI topics if you want a higher chance of response – but the developers do look at all parts of the forum.