Guild Wars 2

in certain circumstances.

Well, unless it’s changed, “K” should open the pet management screen.

They’d probably be fine with that – but the ranger pets can be manipulated with the F keys.

wiki.guildwars2.com/wiki/Pet#Pet_interaction

The wiki page.

SYPHA.9283:

Submitting a ticket is useless. Last time i was banned i submitted a ticket because i never received an email as to why. The response was, that i should check my spam folder because one was sent. I told them yet again, i have never received one and what were the reasons for my ban and the amount of time. They once again replied, we sent one, but still refused to answer the question. This went on for 3 days, by then my ban was over….and still to this day no one contacted from anet as to the reason of my ban. Very poor customer service IMO.

Pass your ticket to Mark. They generally DON"T send an email as to why you are banned, and when asked, they should at least tell you the general reason why if not the specifics.

As has been said before – ArenaNet emails that are sent without you instigating them will never have live links for you to click.

Mizenhauer.6713:

Why didn’t that jerk defend LA?

No one found the secret recipe that rewards the I Win button :

Sunrise
Twilight
Eternity
Bolt

Ashen.2907:

fellyn.5083:

Ashen.2907:

fellyn.5083:

Ashen.2907:

Dasenthal.6520:

I was in Kessex Hills working on my dailies/leveling a low level toon when map chat exploded with people yelling at others because they weren’t letting an event fail (I.E. doing the event). I jump in, totally not sure what’s going on and pick a fight with the loudest and rudest person in map chat, as time goes on people explain why they want the event to fail but are still unforgiving of people doing the event.
While I understand that certain events give more rewards than others, this doesn’t really seem to be right. Having the rewards improved so much, that people are purposely failing the events to trigger is a problem. Having the rewards improved so much that people are openly and as a group attacking the individuals who are doing the events (as intended) is a Really big problem.
One of the comments in Map chat was that this is common practice in Orr as well, got me kind of curious… Is this mob mentality really accepted into the PvE meta? Or was this just an isolated incidence of a rotten batch of apples?

~Background information (I wvw full time, but have recently been branching out so this was a serious shocker to me. However I suppose I want to know if it’s something I’ll just have to get used to or ignore. ) Don’t think it matters because of MegaServer but I"m on SBI.

An Anet rep has stated that failing an event on purpose in order to farm mobs is every bit as acceptable as completing the event.

What is not acceptable is being abusive toward others. In situations where conflict has escalated to abuse between event fail farmers and event completers Anet has altered the events to prevent the conflict.

No they did not say it is every bit as acceptable.

They said that everyone has the right to play the way they want unless it interferes with those playing the game the way it was designed to be played. Which is an important distinction to make and one fail train farmers seem oblivious to. They argument always stops at the “play the way you want” part and skips the rest.

They also said that things that cause toxicity (really really starting to hate that word) is super not okay. Which fail farming inevitably does.

It is interesting to note that the dev’s quote does not in fact include the bolded section of your claim.

Chris Cleary.8017:
“There are really two sides to this, and when it comes down to it, you are both right – and you are both wrong. Both sides have the right to complete the task that they set out to do (completing or not completing).
Challenging another player’s play style is the issue here, and since this revolved around an event that was designed to be completed, it is being changed so that the original design of the event can be carried out.
When something in the game (such as this event) changes negatively as this has, we need to step in and remediate the toxicity. The byproduct of this change happens to be that a champion farm is being slowed, but since that was the originating factor for the toxicity, it’s unavoidable.
I encourage players to remember that not everyone has the same goals when they play, and sometimes they will clash.”

I was paraphrasing. The key part is this..

“Challenging another player’s play style is the issue here, and since this revolved around an event that was designed to be completed, "

And this

“it is being changed so that the original design of the event can be carried out.”

It’s inferred that you can play the way you want unless it interferes with people playing the game as it was designed. If they were okay with people fail farming they wouldn’t constantly change events so they can’t be farmed, would they?

“Paraphrasing,” and, “inferred,” in this case mean misrepresenting what was stated. Note that the reason given for changing the events is toxicity not failing events.

Toxicity over people completing the events and not letting them fail.

wenyang.1547:

Thank you. But then it is weird as he doesn’t have any action like scamming, hacking or whatever unacceptable behaviors i can think of. Just feel like banned for non reason. And btw thanks for it

Note if he was talking in map chat – even in PVP/WvW – and people thought it overboard and reported, eh could have a suspension from that.

Unless it was an insta-ban offense, he should be allowed back in the game after 72 hours for a first offense.

Specifically, the second drop down menu defaults to saying “No Selection” and looks more like a web link than a drop down menu.

Labjax.2465:

Shylark.4951:

So basically they have designed a Exploit if what I get from reading what you put here?? No other game that I have played does any one gain from Failing… Seem to me to be a bad idea to reward people that purposely fail… Failing should be just that failing and failing to me means no gain or reward… But that is just how I think others may not think the same… I know the first time I saw I got exp from a failed event I told my girl friend this was stupid….

Sort of. I wouldn’t say they have “designed an exploit,” but they designed in such a way that exploitation is possible. It’s not the most obvious of loopholes, unless you’ve already seen it happen.

The beauty of it (or ugliness I guess, depending on how you feel about it) is that the rewards people are getting are not technically from failing the event. The rewards are from killing mobs during the event and getting rewards from those mobs. And then people fail the event, so that it will repeat, giving them access to those same mobs again.

It is the timer in-between failure/reset that gives them room to take advantage of the system. If every failed event took something like 20 minutes minimum in-between failures, then this issue wouldn’t occur at all (the wait would be too long for people to take advantage of it).

But that’s where the “good game design practice” part comes in; giving people a chance to try again within minutes means the game is more forgiving of their failure. It just happens to also be exploitable because the game can’t tell the difference between unintended failure (the thing it’s trying to be forgiving of) and intended failure (the exploitation of the system).

Also, several event chains have branches based on an event failing or succeeding. Sometimes the chances for loot are better along the fail branch due to the number of champs, etc that spawn in it.

Anything that gets sent to the servers (including whispered chat) is logged. They’ll have it.

Volrath.1473:

I use Google Authenticator

Which, apparently, is no longer available for Windows Mobile. Thus Ridik’s problem.

eduedp.8095:

She got reply from automatic reply. We’ve checked Spam and trash.
We can’t play together for the entire week just because of this stupid authenticator.
That’s bullkitten.

It’s better that Anet takes their time and require some checking than simply giving access to the first person that comes along going “I’m bob, can I have bob’s account reset?”

Wish you two luck.

Scyz.3409:

Ok thx then Good to know that, no need to worry then.

It’s not hard to spoof the “From” email in the basic header.

Specifically they’ll never send you an email with ANY links (exception of a generic GW2 link in the “signature” line, but that could be the email service auto-converting a URL)

Sunstorm.7045:

ive red couple of forums so far and saw that they solve hack and acc steal cases first, so after 5 days we are giving up, i guess he will never get it back, its better to steal accoutns nowadays

They currently have a high number of those kinds of cases – which is why I said after four days post in the “3 Days or older tickets for review thread” – I’d post that ticket number in there if you want the account back.

You should have the web team update that page with something to indicate that’s a menu that needs a selection. It keeps causing issues.

But this isn’t a problem with transferring

If you create a new email, and still have the ticket number the system gave you when creating the original ticket, reference that in the new ticket you submit with the new email as contact info.

Olvendred.3027:

I thought it was impossible for Anet to change a guild name.

Apparently that’s no longer so – at least with the NAME. Tag might still be out of bounds though.

Paul.4081:

Eg. New player get’s an exotic, bid of 1 copper is there…gratz new player you just lost a ton of gold.

Except it sells to the highest bid. So the chance of what you are saying is low.

Overall, I find the new TP easier. I’ll agree the TP contact should have been left in Queensdale just outside Divinity’s Reach as the one they DID leave in at the trading post is busted 90% of the time for a large number of players, myself included.

If he hasn’t heard form support after the four day mark from the receipt of the original automated response, he (or you for him) should post the ticket number in the “Tickets for Review” thread sticked at the top.

Also, multiple tickets tend to slow the response down.

Inculpatus cedo.9234:

Make sure you choose an option from both drop-down menus, to avoid any errors when submitting a request through the webform.

Good luck.

This – this is the number one issue with the support form.

This isn’t the place for this. It’d be either the WVW section or the general discussion boards.

It’s a side effect of the fact that most of the charge-backs they deal with are from credit card fraud/theft.

I don’t know if they have an Android version, but as I recall Authy on iPhone can store the key in the cloud so if you wipe and restore you still have it.

For next time.

Wish you luck, but charge backs tend to be permanent.

Post your ticket number on in the “tickets for review” thread pinned at the top of this forum if it’s been more than three days.

The team that primarily handles issues with accounts like your friends has a bit of a backlog, apparently, according to GMs. The normal expected turnaround is within 72 hrs/3days – If no response by 84hrs/4 days I’d post in the “Tickets for review” thread the ticket number.

If he is worried about his email being hacked, as Inculpatus Cedo said, have him make a new email, submit a new ticket, and reference the old ticket number.

Sylent.3165:

First off you people need to quit being jerks. I wasn’t asking you, was trying to get reply from anet not a bunch of trolls.

Second, I’m not asking for a single thing for free. I’m more then willing to spend the $10 to change my name. $30 is insane.

Thirdly mind your own business what others are asking, it doesn’t effect you.

Forth. Working in customer service for many years, yes if a loyal customer of many years who has spent a lot of money on our services asks for a small discount one year, you bet I’m going to give them a discount. I wouldn’t think twice about not helping them. Any company I know of would do this except maybe a retail store.

It is just $10 to change a name. You, however, want to change two names, that are in use by the other character, without deleting either one.

So $30.

Ayrilana.1396:

If they live in the same household, I don’t see why they can’t share the same account. Just my personal opinion.

Because selling accounts is one of two ways ArenaNet makes money.

Also, account share drama. They don’t want to waste CS time on that.

pdavis.8031:

Yalora Istairiea.6287:

Unfortunately, as soon as you said “and my brother”, well… you just admitted to the illegitimate past use of that account.

Is that the distinct sound of Dhuum’s sharpening stone I hear?

Well not necessarily, if he bought the account, and had it registered under his name for his brother, then him, and not the brother is the legitimate owner of the account. Also, account sharing is not exactly illegal, it’s a really bad idea, because if the person you are sharing with decides to delete everything, there is nothing ANET can do about it when the other member objects. (See “evil little brother effect”).

It’s quite NOT illegal.

But it IS against the contract you agreed to with Anet.

Wanze.8410:

GM Aurora.8530:

Definitely phishy.

I can only repeat what I said in another thread: Customer Support is not sending out warnings that accounts will be suspended or terminated. If we need to block an account, we just do it without any warning.

Gailes Post in this topic suggests a change in that policy, though.

https://forum-en.gw2archive.eu/forum/game/bltc/Flagged-as-a-bot/first#post4464709

This e-mail and I’m flagging this one only it not a phishing attempt. It’s a legitimate e-mail from one of our CS Agents. Please continue the discussion in the e-mail, as this is not a suitable topic for the forums (for your privacy if for no other reason).
Thanks.

Biggest way you can tell a legitimate email sent proactively by Anet – it will never have a link they want you to visit.

IF it asks you to visit a specific link (vs just directing you to go to guildwars2.com and type that in, don’t click it if your email highlights/links it) It’s a PHISH and don’t click it.

Did you get the “We got your request” auto-reply?

If you did, it can take up to 72 hours for them to reply.

Also, if seem to be a non-native speaker of English – if that’s so, you might want to try mentioning if you speak Spanish, French, or German and see if you can get a GM that communicates in a language you are a bit more familiar with.

Good Luck!

He got the auto-reply email, correct? If so and it’s been more than three days, post this in the review thread that is sticked in this forum -

https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-older-Part-2-merged

cosmos.9532:

My english! Not that bad meaning …
this can be used bad… because of virgin…

If the fact that virgin pops up in the urban dictionary definition of “FTF” don’t worry about it.

In that instance it simply means “new/unused”

Don’t worry about it.

Submitting a ticket is good, you might also want to check with your bank. Your bank might have auto-refused the purchases as fraud due to the quantity.

You’d want to submit a ticket for this kind of thing.

However, they’ve mentioned on the forums before they have no ability to change guild tags or names – they simply disband them if there is an issue with the name.

Chris Whiteside.6102:

Astral Projections.7320:

I recommend you get another dog. ^^There are large numbers of dogs in the pound looking for a home. Most of the dogs I’ve gotten were pound dogs and were wonderful pets. As a plus, you’re saving their lives as well as giving them a wonderful home. Yes, it’s sad to lose them but there is the joy from living with them to balance it out.

I have a 2 year old German Shepherd/Doberman cross called Apollo (From the pound) who is gorgeous and who we call son of Abel sometimes because they lived together and he shares much of his character. He is super protective of Alice our 2 year old daughter and that is just sooo cute. So at the moment I am thinking we should just concentrate on him. That said we are still very upset and thus my emotions are no doubt clouding the judgement of everything i am thinking about at the moment.

While you don’t want to run and jump into a new dog, you’ll probably want to get one soonish – it will help keep Apollo company when you’re out of the house.

And if it’s a young one, Apollo will hopefully help train the new dog

Wish you and your family a good end of year – never fun losing a family member.

mikeew.8607:

Thanks, yea my real issues is that I have been playing this game since release and never had so much as a slap on the wrist. So to go from that to this makes no sense.

Your first and only warning is the EULA/TOS. The suspension (here suspension and ban are considered quite the different beast – bans are permanent) is the slap on the wrist. First suspensions (unless particularly egregious) are no more than 72 hours.

mikeew.8607:

Thanks I will look over these, regardless its a poor business practice and questionable in nature as to blocking / banning an acokitten with no notice nor any indication as to how long a time set. So I have already filed my complaint with the BBB thanks though.

Not sending out an email does two things :

One, it cuts down on things they have to do. They’d have to do SOME customization for each email. Also helps prevent their support emails from being marked as spam.

Two, it’s a for of security, believe it or not. While I know they did a trial program of sending out notes for language suspensions, other than possibly that (and that had no links in it) ArenaNet will NEVER initiate a contact with you about your account. Which means any emails along the lines of “Login now or your account will be terminated” are fraudulent; merely attempts to get your info.

Astral Projections.7320:

Possibly it’s done this way so that only people with Guild Wars 2 accounts can post on the forum? I’m not sure how other games handle official forums and whether or not they use a separate password.

I read WoW forums occasionally and see they require an account. Do they have a separate password?

Like I said above, NCSoft used to have separate game and forum accounts. It was tied to the same active/inactive info as the game account.

While Guild Wars 2 doesn’t use master accounts they could simply have it be accessed by logging into the main site with the game login info and have the forum account be a section in the account page.

I’m not sure if the combined password is Anet’s choice.

I used to play City of Heroes, and at one point NCSoft decided it was more secure to combine the passwords, for some reason. Then, to make sure it didn’t cause security issues, messed with the ability to remain logged in. yeah.

Anyway, if you want more security, I recommend switching to the mobile authenticator. If you don’t like the Google Auth program, there are several other apps that can do the same thing off the info for setup. For example, Authy for iOS.

So no response to the fact that nowhere does Michael contradict John Smith?

lunyboy.8672:

I was pretty surprised that the instance owner flag didn’t just pass to the next member of the party, by chronological order. Having no owner was bound to be an issue when you can vote people out of the instance.

I like that they started with a hands-off policy, but there does need to be more logging for reporting.

There would be no difference to what is live, then.

You could ALWAYS kick people out with two votes, it’s just if the instance owner was kicked you lost the instance.

I’ll agree about the LFG restrictions, if they build in a LFG too suspension tool to be used on reported and verified cases of people using the LFG tool for non-allowed activities – such as an ad space for off-BLTP trades.

I agree that blocked people shouldn’t be able see if the blocker is online via guild, block, or friends lists. But not the blocking of chat.

raethe.1903:

Dilyrio.1308:

but it’s explicitly not allowed on the LFG tool.

Reading comprehension – please review the previous posts where I directly linked to a quote from Michael Henninger, that explicitly and specifically states it is allowed, and is dated as a more recent post than the quote you are linking.

Reading Comprehension – While Michael Henninger did state – rather, restate – that Anet allows (although he left out that they really do prefer you use the BLTP to prevent issues with scams) off BLTP trades, nowhere did he say that it is okay to use the LFG tool to do so.

John Smith’s pre-existing statement about the fact that the LFG tool is NOT a grey (aka completely in-game but off BLTP) market advertising tool is in no way canceled by Michael’s restatement of grey market policy.

And the support system no longer uses accounts, so even if your friend is locked out, support is still available.

Sir Alymer.3406:

Answer found. Thread can be closed

In the future, please don’t do this, as your thread might end up helping others.

twojackson.5607:

Yea it totally makes logical sense to re-ban players for past infractions. Thread closed because a fair investigation is not going to occur. Thank you for you time.

There’s a suspension, and a ban.

Bans are permanent. You rarely get re-banned due to this fact.

Kody.3289:

That doesn’t help much because I receive gem purchase emails and from when I bought the game, I just don’t receive verification log in emails or password change emails and its highly frustrating because I want to play…

Well, to ask Inculpatus Cedo’s big question again :

Did you recieve the automatic “We got your request for support” email? This is important because if you’re not getting this, you are not going to get ANY support emails.

And they will not do this kind of support via the forums.

If not, you need to get a new/another email account and try again. (If you got a ticket number and wrote it down from the website form, mention it to link the requests).

If you did, realize it can take up to three days to get a response based on things like checking what they can on their end first and how many people need help that are before you in the queue. Also, do not submit multiple requests if you are getting the auto-response email because that will jsut slow it down for you and everyone else.

If it takes more than three days, post