Guild Wars 2

Have you tried powering down your router and modem (resetting them)?

Your log is showing packet loss on the second node (past your router) which is a local network address, which means it’s probably the modem’s IP address.

Under graphics settings there’s a check box you can try called “Effect LOD”.

If other people on the same network can log in and play; that indicates that it’s not a problem on A-net’s end.

What firewall are you using? Is there an exception in that firewall that allows GW2 through?

You can always (as a test) uninstall any internet security software you have that may be blocking GW2.

There’s also the possibility that some other piece of software is interfering with GW2’s ability to properly access the internet. Please use MSCONFIG to disable everything that’s running in the background then reboot. Here’s how:

http://netsquirrel.com/msconfig/msconfig_win7.html

On the launcher, are you logged into the game? Also, did you right-click the Guild Wars 2 shortcut and ‘Run as Administrator’?

From your log:

Contact Id Mismatch 943641AB-E481-E311-8757-78E7D1936222 vs 9DDBBF80-8761-E111-809D-78E7D1936EF0 target 4E3750D4-F90C-E311-8757-78E7D1936222
File: p:\code\gw2\game\portal\PlContact.h(135)

Those appear to be security ID’s (registry entries). You could try cleaning your registry with a program that I’ve been using for a long time called Ccleaner (free version). It’s the only registry cleaner I fully trust. You can get it here:

http://www.piriform.com/ccleaner/download

Yeah, when you click on the properties of your wireless network card, check that setting.

It’s possible that the problem is external and you can’t do anything about it until a server node gets fixed; but I can tell you that I’ve had no issues updating and playing GW2. I left for a bit to finish my daily, needed two events and had no problems – which pretty much means the GW2 servers are fine (A-net would be the first to know).

Good luck to you.

Click on “Internet Protocol Version 4” and choose ‘Properties’.

Under the DNS section, click the bubble for the automatic DNS setting, then click OK.

You’re welcome.

Looks like you’re on wireless, you’ll need to change the DNS server on your wireless adapter:

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : TP-LINK 450Mbps Wireless N Adapter
Physical Address. . . . . . . . . : 10-FE-ED-10-5D-B2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3118:3ed6:fe3f:12af%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.12(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, April 20, 2014 12:37:33 PM
Lease Expires . . . . . . . . . . : Monday, January 18, 2038 8:14:06 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 235994861
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-09-1F-3A-64-66-B3-D6-06-BF
DNS Servers . . . . . . . . . . . : 192.168.2.95 <—- DNS server for your wireless
NetBIOS over Tcpip. . . . . . . . : Enabled

Just follow the same instructions, this time choose your wireless connection. The IP address there is probably incorrect for your DNS server judging by your Gateway address. Usually it’s the same address as the default Gateway if you are using your ISP’s DNS server.

In your PC (use the previous instructions), change 192.168.2.95 either to ALL zeros which will remove it or use the OpenDNS addresses. Try removing it, which will revert to your default ISP’s DNS server.

That address is wrong (192.168.2.95) unless you happen to be hosting your own DNS server on your local network – which I highly doubt.

Yeah, it’s normal, after the check and repair the PC will boot up automatically.

Looks like you can’t repair it because it’s corrupted somehow. You will probably need to uninstall GW2 (make sure to delete the folder also) and start reinstalling from scratch.

That will take a while, but that’s the only option I can think of going on the info I have.

Edited to add: As far as your HDD being bad, I don’t have any way to know for sure without actually being able to run through some utilities. You may have corrupt data from something other than a bad HDD; you may have rootkit type infections; bad RAM can corrupt data or you could have permissions problems due to a damaged OS.

There are a lot of possibilities here, so I don’t want to tell you to replace a hard drive without actually knowing if it’s bad. If you check the properties of the drive, it should show as ‘Healthy’ if S.M.A.R.T. hasn’t detected any problems with it.

OK. Evidently some DNS servers seem to be having trouble these days. Let’s try changing your DNS server settings on your PC (scroll down to where the page says “Here’s How” in large green letters):

http://www.sevenforums.com/tutorials/15037-dns-addressing-how-change-windows-7-a.html

Edited to add: I use OpenDNS just like in the above article though I have it set in my router instead of my PC.

Here’s a picture:

Have you tried adding the ‘clientport 80’ switch?

http://wiki.guildwars2.com/wiki/Command_line_arguments

Your log shows this:

• Crash <—*
  Fatal Error: Fatal disk-error (1117) on read

This could mean that your hard drive is failing. It’s an I/O device error. You can try and check the drive for errors (you will need to reboot to do this):

Here’s how to do it (you’ll need to use the ‘chkdsk /f C:’ command and may have to do it a few times):

http://technet.microsoft.com/en-us/magazine/ee872425.aspx

Unfortunately, you may need to replace your hard drive. If this works, let GW2 attempt to repair itself. Good luck.

DangerGaming.1692 -

You should start by removing the browser hijacker that’s on your system (Conduit):

- ValueApps
Class Id : {93DBF2BB-A2B3-4683-A92E-57E60751F346}
Install Path : C:\Program Files (x86)\Conduit\ValueApps\IE\ValueAppsLoader.dll
Thread Model : Apartment

These hijackers can affect your entire internet. Here are two (free) utilities that I use to remove such things from client’s PC’s (ADWcleaner and Junkware Removal Tool):

http://www.bleepingcomputer.com/download/adwcleaner/

http://www.bleepingcomputer.com/download/junkware-removal-tool/

After that, reset your network by doing the following:

Go to the Start Menu, type cmd and right click, and select “Run As Administrator”.
Type the following commands, each followed by pressing enter:

ipconfig /flushdns
nbtstat -R
nbtstat -RR
netsh int reset all
netsh int ipv4 reset
netsh int ipv6 reset
netsh winsock reset

Now reboot.

[Note] This will reset the Windows firewall also. If you are sharing files over a network you will need to re-enable ‘File and Printer Sharing’ in Windows firewall.

I know it’s a silly question; was just thinking maybe the OP got in a hurry and didn’t read it – I know I’ve done that a few times.

We need the crash log from GW2.

Also, have you checked your graphics card temperature when in the game?

Get Hardware Monitor here:

http://www.cpuid.com/softwares/hwmonitor.html

“The actual problem is the Operating System (Win Vista, 7, 8…) and a thing called the TDR (Timeout Detection and Recovery).”

Actually, no – that isn’t the problem, provided the hardware is working properly.

TDR is there just to attempt to recover from GPU problems that should not even exist. A properly working GPU and drivers should never take 2 seconds or longer to respond. If it does, it usually indicates a hardware problem.

Have you checked your CPU and GPU temperatures? If not, you can use Hardware Monitor to do so:

http://www.cpuid.com/softwares/hwmonitor.html

You’re running out of memory because of the 32 bit OS memory limitations.

However, you may be able to get GW2 to work without crashing by adding the 3 Gig memory switch.

Do the following to enable the 3G switch:

1. Right-click Command Prompt in the Accessories program group of the Start menu. Click Run as Administrator.
2. At the command prompt, enter “bcdedit /set IncreaseUserVa 3072” (without quotes).
3. Restart the computer.

If you want to disable the 3G switch:

1. Right-click on Command Prompt in the Accessories program group of the Start menu. Click Run as Administrator.
2. At the command prompt, enter “bcdedit /deletevalue IncreaseUserVa” (without quotes).
3. Restart the computer.

Alternatively, you can try lowering your graphics settings.

Looks like you’re on a campus network.

You’re going to have to contact the network admin in that case. They are probably blocking the ports GW2 needs to function.

Sounds like you’re using a laptop with an external monitor.

If you’re using both screens at once and they have different resolutions, you may run into problems with games. Try using only the external monitor at it’s native resolution.

Did you click on (choose) one of the rewards before clicking accept?

OP-

Actually, the packet loss starts here:

2 15ms 4/ 100 = 4% 0/ 100 = 0% dslb-088-072-000-001.pools.arcor-ip.net [88.72.0.1]

Looks like your ISP is having the problem.

http://www.networksolutions.com/whois/results.jsp?ip=88.72.0.1

For the OP-

I would start by doing a couple of things:

—> System Memory <—
Physical: 5428MB/ 8083MB 67%
Paged: 6509MB/ 9363MB 69%
Virtual: 3798MB/ 4095MB 92%
Load: 32%
CommitTotal: 2854MB
CommitLimit: 9363MB
CommitPeak: 5676MB
SystemCache: 1863MB
HandleCount: 33149
ProcessCount: 93 <— That’s quite a lot of stuff running in the background.
ThreadCount: 1136

Could be a software conflict. Start by disabling all unneeded start-up programs; then reboot (scroll down for Windows 8 instructions):

http://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/

It may be a good idea to increase your virtual memory, since you are getting close to maxing it out:

—> System Memory <—
Physical: 5428MB/ 8083MB 67%
Paged: 6509MB/ 9363MB 69%
Virtual: 3798MB/ 4095MB 92% <— Pretty close to max.

http://lerablog.org/technology/how-to-change-the-virtual-memory-size-in-windows-8/

“GW2 supports a maximum of 1600×1200 or whatever it is. If you’re running 19xx by yyyy, the client will repeatedly crash until you lower the resolution.”

This is not true. I’ve been running it at 1920 X 1080 since Dec. 2012 and have no crashes at all.

Yes, mobs can crit you. Sorry, I don’t know what the numbers are, but I don’t find Stone Heart to be necessary in PvE. Of course, that depends on how you like to play.

nathan goossen.9546:

oki so with staff you got more room for dodgeing then for instance when your meleeing

oki got now an updated build
full zerker with battle sigil and vigoures renewal

http://gw2skills.net/editor/?vEAQFAWhUMaZW5wsBfEBApAKhHEwQBiCWUUsTOA-zgxAYLASEQyrIasF3ioxqrxUuER1ECI0WA-e

hope this is better for dmg

Well…it’s great for damage; but with that gear certain veteran mobs will one-shot you. 12K health and 1800 armor means you will die – a lot.

Your armor itself will work, but I recommend changing your accessories (rings, amulet, etc.) to add some vitality and toughness. Yeah, you’ll lose some damage & crit, but a dead ele does no damage. Experiment a bit until you find stats you are comfortable with.

On my ele I prefer 18K+ health and 2100-2200 armor for good survivability. Of course, other players will have their own ideas about what feels right and not everyone plays exactly the same.

“I think I used potions, buff foods, a lot of watermagic and patience. I now run orr in zerk/scholar with a 30/10/10/10/10 staff…”

I pretty much stay and farm in Cursed Shore (level 80 Ele here) what little I’m on.

Currently I’m running 30/20/0/20/0 Zerker/Scholar staff, though I do tend to tweak my build a lot.

For the OP -

When I first got to Orr I was a bit surprised at how tough it was and how much damage the mobs could take before dropping, but I was wearing mostly rare gear. It does get easier with exotic (or better) gear.

I do recommend staff for you because it will give you a range advantage when attacking mobs. Keep working on Orr, it’s not too bad once you learn the areas and the mobs.

Syndrilious.9632 -

Looks like your very first hop after your router is dropping packets. It’s a reserved network address, so it’s probably your modem. Try powering down both the modem and router. Power up the modem first, then the router and see if that resolves the issue.

2 21ms 3/ 25 = 12% 0/ 25 = 0% 10.104.128.1 <— Internal network address (modem?)

It looks like a browser hijacker or virus infection of some type. That will affect everything you do.

I use two very good and free utilities to remove these things from client’s computers. One is JRT (Junkware Removal Tool) and the other is ADWcleaner. You can get them at the following links:

http://www.bleepingcomputer.com/download/junkware-removal-tool/

http://www.bleepingcomputer.com/download/adwcleaner/

You may have to copy and paste the links into your web browser’s location bar in order to prevent being hijacked to different sites.

As you found out – it’s never a good idea to do an OS ‘upgrade’.

You should always do a format and clean install.

They don’t have a Belgian server connection “thingy”.

It’s a Belgian server or node problem in the path to the A-net servers – there is nothing A-net can do to fix that.

Not a dev, but it’s obviously a location related internet issue. This means that there’s nothing A-net can do to fix the issue.

The game is working without problems for me (US).

Check your refresh rate in your GPU properties – it should be set to 60Hz.

Right-click the screen > Screen Resolution > Advanced Settings > Monitor tab.

GameBooster has been known to crash GW2; as sirsquishy.8531 said – uninstall it.

You are probably going to need a better power supply as well.

Even the slowest broadband connection available should be able to play Guild Wars 2 without issue (excluding satellite internet which should never be used for gaming).

You aren’t trying to play on dial-up are you?

Need to know your CPU/GPU temperatures when the game is running.

You can check them with Hardware Monitor, available here:

http://www.cpuid.com/softwares/hwmonitor.html

“but I really dont think that 75% of the product out there has the BGA flowing issues you are thinking about. If so, thats a serious recall waiting to happen.”

Agreed.

I am curious to know if these issues are from the same manufacturer as it appears to not affect everyone with this exact card.

“As for the BGA post. If a card was having a BGA solder break issue, you would have Dead Video. And that is not the case here.”

Not necessarily. It depends on how many, which connections and how bad the connections are. Sometimes, solder connections become brittle and build up resistance instead of completely breaking free (similar to “cold” solder joints). The results can be anything from texture corruption to intermittent video to freezing video, etc.

Of course, the only way to know for sure is to re-flow the connections, which I’ve done using a small torch (a friend at a PC repair shop uses a toaster oven for this – which is a bit less risky).

Is that the problem here? I really don’t know and I don’t know how each video card manufacturer’s QC department tests their video cards.

Yes, I might be wrong; I can accept that. I’d rather find the cause than be concerned about being right.

Anyway, try disabling anything related to the Radeon graphics card from running at start-up and see if it makes any difference on the problem.

I use Ccleaner to diable start-up programs, but you can also use Msconfig (use Task Manager in Windows 8 ). Disable the following from starting when you start your PC:

StartCCC
Catalyst Control Center
MOM.exe

…and any others related to your graphics card. I don’t have CCC installed on my laptop so I can’t remember the name of each one – I think there are 3.

Go into Services by typing services in the search box from the Start button and disable (set them to Manual):

AMD FUEL Service
AMD External Events Utility

Reboot the computer and try GW2.

Brother Grimm.5176:

Immediate shut downs like that (without a Blue Screen displaying) usually indicate a very low level hardware failure….most likely your Power Supply is defective in some way (failing and power is being removed from the motherboard). Note that different games can put different loading demands on a system, so one program can run just fine and another will trigger the failure….I know it sounds crazy, but GW2 can tax hardware much more than other games (CPU in particular).

That is just an educated guess (but I’ve been troubleshooting PCs for +20 years).

Agreed.

Although it’s a good brand power supply and new, it could still be defective.

Yeah, it could be a game bug, but I don’t have the hardware to test it.

I disagree on your disagree.

While it’s true that 3.4 Gig is high for a 32 bit program; a 32 bit program on a 64 bit OS can use up to a full 4 Gig (4096M). Of course, it could be some kind of bug in GW2 once it reaches that much memory usage causing it to crash.

Yeah, perhaps some store-bought machines will come configured with that much stuff running, but I consider it to be a lot.

"
System Memory <—*
Physical: 8759MB/16336MB 53%
Paged: 24219MB/32670MB 74%
Virtual: 115MB/ 4095MB 2%
Load: 46%
CommitTotal: 8451MB
CommitLimit: 32670MB
CommitPeak: 8481MB
SystemCache: 7159MB
HandleCount: 39354
ProcessCount: 79 <—- That’s quite a lot of background processes running.
ThreadCount: 1308"

You might have some type of software conflict and you sure are reaching a lot of memory usage. Try disabling all unneeded start up programs, then restart your PC.

How to disable start up programs:

http://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/

Provided that your monitor is working properly and the video card/cable is good; then the game color is showing itself correctly as the game is designed.

Razer Game Booster is software that claims to boost game performance by turning off some Windows services and running software. It is NOT needed.

1) You can leave most Windows services alone if on Windows 7 or 8. I do turn off a couple though so I’m not annoyed by messages like “Did this program install properly?”.

2) Simply turn off ALL unneeded start up software using Msconfig or Task Manager.

Doing those two steps will void the need for “game boosting” software. That’s why I said to uninstall Razer Game Booster; especially since it conflicts with GW2.

wook.7863:

Here is mine as well

—> Crash <—
Exception: c0000005
Memory at address 64879b4d could not be written
App: Gw2.exe
Pid: 4088
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 31574
Module: OWClient.dll <—- Overwolf client is crashing the game
When: 2014-03-26T22:45:26Z 2014-03-26T18:45:26-04:00
Uptime: 0 days 0:00:43
Flags: 0

The Overwolf client is crashing GW2. Either uninstall it, or disable it from running at start up.

Update your graphics card drivers and make sure Windows is fully updated.

Gandarlf.3524 has 3 Gig, yours is correctly showing 8.

Katsu.1708 -

If you are just crashing “out of the blue” (does your PC do the same when not in game?); you should run a test on your memory with Memtest86:

http://www.memtest86.com/download.htm

Gandarlf.3524 -

You only have 3 Gig of RAM – it looks like you are running out of memory. In your case, the only real options are to lower your graphics settings or get more RAM and install a 64 bit OS.