Guild Wars 2

Uninstall Razer Game Booster – it seems to conflict with GW2.

I’m kinda’ surprised that I actually have to tell you to do that.

“For example im often playing 2 games while im crafiting (wot or so). When the fps drop happens in gw2 i can switch to wot for example and there is table 60 fps so my cpu is not downclocking itself same for card.”

Why are you doing this? It’s never a good idea to run two games like this – especially if they both use directX. Try just running GW2.

Looks like a RAM error to me. Your log shows a lot of crashing right around the 1.8 Gig mark, but with varying memory addresses.

Try removing your first memory stick (one in the #1 slot) and replace it with the one in the #2 slot. Leave the one stick out for now.

Of course, as was mentioned it could be a temperature issue. It could also be a malware infection that’s causing the access violation at that particular range of memory addresses.

It could be a software conflict. I always recommend disabling all unneeded start up programs.

How to do this:

http://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/

StinVec.3621:

If you are looking for a replacement anti-virus for your Norton that you have uninstalled (congrats, by the way, Norton is horrible), Avast is spectacular, free, and has never caused any issues with GW2…or any other game, really. I, and many others around the forums and elsewhere on the net, highly recommend it.

http://www.avast.com

Ditto to that. Also, I only use the “file shield” in Avast, but that is up to you. You can choose many options if you do a custom install.

Sorry, I really don’t have time here to cover how to use all of those programs.

With HW Monitor, just run it and look at the temperatures and fan speeds. As long as your fans there show a number, they should be fine since this is a new system. Most of your temperatures will probably be in the low 30’s when your computer is just sitting there not doing anything intensive (except for the graphics card – it may be in the 50’s or low 60’s).

I believe that your power supply is bad/insufficient and you are just spinning your wheels doing unnecessary testing . On top of that, it seems that the company is intentionally misleading you so that they don’t have to deal with fixing it.

The way I see it, you have two options:

1) Send it back to the company and have them fix it (it’s under warranty right?).

2) Substitute a known good working power supply as a test or replace it.

If you look around, you can find many guides on how to replace a power supply, it’s really not difficult to do.

Good luck.

Edited to add: One more thing you can check:

Open the side of the case and make sure the CPU fan/heatsink has not jarred loose. I’ve seen that happen from rough handling during shipping.

Your card is defective. But, don’t listen to me.

Damping factor refers to the amplifier, not the speakers. In other words, you don’t say speaker A has a damping factor of X, you say amplifier A has a damping factor of X – though you are basically correct.

In actually, it’s better for the damping factor to be above 50. However, headphones are much higher impedance than speakers and don’t require the amp to have as low of an impedance. We are talking headphones here.

If the OP is using speakers – they are amplified speakers (with a much higher input impedance – about 10Kohms). In the case of a standard PC sound card, damping factor is irrelevant.

Edited to add: I’m an electronics engineering technician with over 30 years of experience in the field. I just might know a little bit about electronics.

locx.6412:

abomally.2694:

Besides, I’m sure the OP would rather fix the problem then worry about “perceived” sound quality differences.

Sure, but the problem was that his sound card being too close to the GPU caused overheating and if there’s no PCI slot farther away or it doesn’t help, then an USB card would be a solution, no?

I can agree with that.

Sigh…“audiophiles”…

Anyway, you don’t need a low impedance output to drive headphones or amplified speakers. In fact, stereo amplifiers use resistors (usually 220 to 470 ohms) on the outputs to drive headphones to limit the power. Most sound cards have line-level outputs and inputs anyway (with the exception of the mic input).

Besides, I’m sure the OP would rather fix the problem then worry about “perceived” sound quality differences.

Not sure why, but GW2 really stresses hardware. As I said before – it could be a driver issue or a hardware issue. I’m just throwing out some theories here as to what may be the cause. If I knew for sure what it is I would say so.

How about this one:

Why doesn’t this problem show up on my Evga Nvidia card?

Alt-tabbing probably clears the graphics card screen buffer (which is in the graphics card memory). Most games do this if they support the Alt-Tab feature. When you restore the tab the screen is redrawn.

My “guess” is that the GPU itself is corrupting the textures because it has become intermittent. Search around, lots of people with this card are having texture corruption problems.

Like I said, it could be a manufacturing defect. The GPU’s are mounted with a process called BGA. Ball-Grid-Array mounted chips are notorious for having intermittent issues – especially if they weren’t mounted correctly at the factory.

Are you familiar with the Xbox intermittent “red ring of death”? Guess what that’s caused by? BGA mounted chips. Numerous laptops also have this “BGA” problem, especially the HP DV 6,7 and 9 series.

BGA mounted chips are actually mounted with solder balls. During the process, they are heated with very hot air. If not done exactly right, you end up with intermittent connections; which I think is what is happening here.

Yes. Delete the local.dat file.

Mine is located here:

C:\Users\account name\AppData\Roaming\Guild Wars 2

The Overwolf client is crashing the game. You should uninstall it or disable it from running at startup.

—> Crash <—
Exception: c0000005
Memory at address 735d2e3c could not be read
App: Gw2.exe
Pid: 5680
Cmdline: -repair
BaseAddr: 00400000
ProgramId: 101
Build: 31412
Module: OWClient.dll <-— Overwolf module causing the crash
When: 2014-03-20T09:47:44Z 2014-03-20T02:47:44-07:00
Uptime: 0 days 0:06:33
Flags: 0

Actually, that isn’t correct. When you take a game screenshot, it grabs it from the display buffer on the GPU. The screenshot will show what is being sent to the monitor. If it was a monitor problem, it wouldn’t show up in screenshots.

Also, if it was the GW2 engine, it would show up on all graphics cards. I agree that it could be a driver issue, however, it should show up on every single R9 280X card if that’s the case – unless there are some significant differences between different manufacturers…in which case it’s a design flaw with particular brands.

I haven’t had this issue with Avast, but I only use the file shield – not the network or internet shields (or any others).

It could be a manufacturing defect. This usually occurs in ‘bursts’ of production runs.

Who is the card manufacturer? AMD only makes the GPU chip, not the card.

You can try the sound card again, but make sure to uninstall the onboard sound card drivers and disable the onboard card in bios. Both cards are probably conflicting.

Ntdll.dll crash…can be hard to fix that…at this point it could be a hardware issue.

Yosika.9687 – did you fully update Windows? I’m pretty sure GW2 requires the latest .NET Framework to work properly.

Have you tried different DNS servers (I prefer to change it in the router)?

Google DNS servers:

Preferred: 8.8.8.8
Alternate: 8.8.4.4

Open DNS servers:

Preferred: 208.67.222.222
Alternate: 208.67.220.220

Are you doing any overclocking – especially on your graphics card?

It does indeed look like the OP is running out of memory due to the 32 bit OS limitation, but it’s a combination of GW2 and system resources. It’s up to the program and the Windows kernal to determine what gets swapped to the page file.

Here’s what stands out to me:

—> System Memory <—
Physical: 1056MB/ 3549MB 29%
Paged: 1796MB/ 5110MB 35%
Virtual: 112MB/ 2047MB 5%
Load: 70%
CommitTotal: 3313MB <—— Max memory usage for a 32 bit OS
CommitLimit: 5110MB <—— This includes the swap file data = max reserved
CommitPeak: 4536MB <—— Max actual usage, RAM + page file
SystemCache: 994MB
HandleCount: 23726
ProcessCount: 52
ThreadCount: 687

—> Process Memory <—
Private: 1575MB <—— What Guild Wars 2 is using
WorkingSet: 1560MB <—— Current amount of GW2 process RAM reserved
PeakWorkingSet: 1637MB <—— Max memory GW2 has used
PageFaults: 2985987

One thing the OP can do is lower graphics settings. Another thing to try would be adding the 3 G switch; which changes max process memory to 3 Gig instead of 2 Gig and changes system process memory from 2 Gig to 1 Gig (still 4 Gig total).

Here’s how to add the 3 Gig switch to the “boot.ini” file:

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-enable-a-3GB-switch-on-Windows-Vista-Windows-7-or-Windows-XP-s.html

As far as I know the above will work with Windows 8, but I haven’t tested it.

Edited to add: If the above doesn’t work with Windows 8, you can manually add the 3 G switch to the boot.ini file:

http://dwf.blogs.com/beyond_the_paper/2009/04/enabling-3gb-switch-on-windows-vista.html

My Guild Wars 2 folder is 17.9 GB.

Yeah…a bit disappointing…I’m at a loss as to why this is happening, but I don’t currently have a Win 8.1 machine to test GW2 with.

I do know that Windows 8.1 made some changes regarding taking screenshots, but I wouldn’t think that would affect GW2. Maybe some others with that OS can chime in here and let us know if game screenshots work for them or not.

Minimizing like this usually happens when another program window grabs focus from the game.

I recommend doing a clean boot to troubleshoot the issue:

http://support.microsoft.com/kb/929135

In your Windows sound options make sure the sound is set to stereo and not surround sound.

Hmmmm…the plot thickens. Now I’m rethinking my registry idea. In fact, I took a look at the registry entries for GW2 on my PC and there are no keys regarding screenshot folder location – it must be coded into GW2 itself.

Can you please try making a screenshot with UAC disabled?

Also; although you are Administrator, right-click GW2 shortcut and run it as administrator then try and take a screenshot. I’ve done some work on Windows 8.1 machines and have had to do this on occasion (never tested with GW2 though).

lordpathos.1425:

How could a power supply issue only happen while playing GW and not every time I play GW? Wouldn’t it be consistent?

Not necessarily. Electronic components can have numerous types of failures.

I have an old Antec power supply that once it warms up, will no longer power on the computer. When it’s cold it works fine. Turns out that the 5 volt standby voltage drops as the unit warms up. It is now a spare PS that I use just for testing.

Yes, it could be something else. I would start by substituting a known good power supply. That will give you a definite answer regarding the PS.

What firewall do you use?

“I have contacted the tech supports of the company I bought the computer from, but both they and I agree that it is not an hardware issue.”

They are wrong. It’s most likely a power supply issue as dodgy said, though it can be other hardware causing the issue.

Seems to be a decent power supply, although the specs for that graphics card do state that a 600 Watt power supply is required.

However, I can’t say for sure that that is the issue. It could just be a defective graphics card. It looks like lots of people have had issues with that card. If possible, you should try and return it for a replacement.

Haven’t tried Gendarran, I generally hang out in Orr (Cursed Shore) these days.

For the OP -

You can attempt to clean the registry in case you have two conflicting Guild Wars 2 screenshot folder entries. The only registry cleaner I fully trust is Ccleaner, which can be found here:

http://www.piriform.com/ccleaner/download

It’s a good idea to save the backup file when it asks you. Ccleaner won’t cause any problems – I’ve been using it for years on everything from XP to Windows 8.1.

You could also do it manually but I don’t recommend that unless you know what you are doing with the registry.

Not necessarily if it’s a registry entry that doesn’t get removed when the folder is deleted.

Standard game screenshots are .JPG files. 3D stereoscopic files are a different image format (I don’t remember what at the moment). My thinking is that for some reason this folder won’t allow .JPG files to be saved to it (at least when taking screenshots), but will allow other file types. This really does sound like a registry problem to me.

I’m not sure why, but mine has gone from about 20 to 30 seconds to 45 to 55 seconds.

Again though, my HDD runs quite a bit slower (1.5 Gbps) compared to much newer machines. That’s because of the SATA HDD speed limit of my motherboard.

They are for me, but it’s not too surprising since my PC is pretty old.

StinVec.3621:

abomally.2694:

Right-click your screenshot folder (choose Properties) and check if it’s set to Read Only. If so, uncheck the box and click apply.

As they have not always had this issue and the folder can have Stereoscopic 3D images written to it, user account permissions do not seem to be related to the issue.

Also, all “folders” display them as being ‘Read Only’ when you check their properties. Changing that setting only applies to files within the folder. One can not really set a folder to be read only or not read only, only files within folders can be marked as read only or not read only.

I am aware of this. However, it’s possible that some other program has changed the folder settings within the registry. This can reset the registry settings for the folder.

Of course, if it’s registry related (I suspect that or corrupted HDD journal entries), it could be very difficult to resolve.

Edited to add: Not sure about why the 3D images work, but it could still be registry related. I bet there are other PC symptoms happening that the OP (and we) aren’t aware of.

Datuci.4392:

http://gpuz.techpowerup.com/14/03/17/bwc.png

while standing in Rata Sum. In unpopulated areas i get about 5 more fps on average.

Specs: i7 920 @ 2.67 GHz
6GB DDR3 RAM
Nvidia GTX 560 Ti
Windows Vista fully updated

Furmark http://imgur.com/B2sSIoK

It looks like your GPU itself is throttling due to temperature. The max temp for that card is below 100 C. Your Furmark score shows that your GPU is hitting 100 degrees C. You may need to remove the heatsink and apply new thermal compound (clean the fan(s) as well and make sure that they aren’t frozen in place).

According to Tom’s Hardware, the RADEON R9 280X maxes out around 260 Watts of power usage:

http://www.tomshardware.com/reviews/radeon-r9-280x-r9-270x-r7-260x,3635-18.html

Can you please provide information (brand and model) regarding your power supply?

A noisy (switching noise) or insufficient current rating on the 12 volt rail(s) can cause video card artifacts and stability problems.

Right-click your screenshot folder (choose Properties) and check if it’s set to Read Only. If so, uncheck the box and click apply.

Only thing I can think of that they could implement without massive changes to the engine would be a “View Distance” slider.

However, I don’t know if the engine actually supports that feature, but if so it would improve performance.

In addition to Ashley’s recommendation (which I agree with), I noticed that you have a web browser hijacker and several BHO’s (mostly toolbars):

Virtualization Client\sftlist.exe
| | + CltMngSvc.exe, Conduit, Search Protect by Conduit v2.11.11.7, C:\PROGRA~2\SearchProtect\Main\bin\CltMngSvc.exe
| | | + cltmng.exe, Conduit, Search Protect by Conduit v2.11.11.7, C:\PROGRA~2\SearchProtect\SearchProtect\bin\cltmng.exe
| | | \ cltmngui.exe, Conduit, Search Protect by Conduit v2.11.11.7, C:\PROGRA~2\SearchProtect\UI\bin\cltmngui.exe

Conduit and the others should be removed, then perform a Winsock reset. Use ADWCleaner to remove conduit and the others; available here:

http://www.bleepingcomputer.com/download/adwcleaner/

To reset Winsock and TCP/IP; open a command prompt – press Start, type CMD and press enter. Then type the following – press enter after each:

netsh int ip reset resetlog.txt

netsh winsock reset

Restart your computer and see if the issue has been resolved.

Yeah…I actually still have some leftover copper shims in case I need them. I haven’t done the penny version – but if I do I’ll file the penny smooth first.

Take it back to the shop. It’s possible they didn’t replace the pad on the GPU (if it has one). Most laptop GPU’s use a pad between the heatpipe and chip. In most cases, the gap is too large to simply use paste alone. If that’s what happened – there’s the problem.

“FX8350 would cap at 65FPS on lowest settings using a R7-260×”

If that’s true, then something was wrong with your system. My FX-60 (yep – socket 939) and 8800GT can beat that. If you need proof you’ll have to wait until tomorrow so I can grab the screenshots from my other laptop (not hooked up at the moment).

I have no problems copying the ~18 gig GW2 files over my network or to external drives and I’m using Windows 7; but I don’t use the (lame in my opinion) Homegroup feature.

I also have no problems with the launcher, updates or playing the game.

Sometimes these issues are caused by software conflicts or (more likely) overprotective AV and firewall programs. It’s important to realize that merely disabling or turning off these programs doesn’t really stop the majority of them from functioning. The only real way to do that, is to uninstall them and even then they may have changed important network settings without changing them back.

Hopefully this website will help:

http://www.pcworld.com/article/245506/how_to_fix_your_windows_7_network.html

(a video may play, just pause it)

Tyrian -

Have you tried a BIOS update?

http://www.msi.com/product/mb/990FXAGD65.html#/?div=BIOS

One of the previous BIOS versions has this fix:

“- Fix system will be unstable without PS2 keyboard.”

Playing online games via wireless is never recommended due to reliability issues, usually interference or weak signal is the cause.

Uninstall Catalyst suite. Use Display Driver Uninstaller to remove the AMD graphics driver only:

http://www.guru3d.com/files_details/display_driver_uninstaller_download.html

“Here is mine:
1 2ms 0/ 25 = 0% 0/ 25 = 0% 192.168.1.1 1/ 25 = 4% |
(4% Packet loss)”

That’s your router gateway address where the loss starts. Looks like a problem with your network. Try resetting your router and modem.