Guild Wars 2

Nvidia forever here.

Why? I don’t like Catalyst Control Center. I don’t like the ATI settings options (or lack of). Nvidia has more settings options and is easier to configure for each game.

Just my opinion.

A faster video card requires more CPU power to drive it. Your CPU is the issue here.

Other games (such as Tomb Raider) are not processing large amounts of network data packets, which is what MMO’s require. This is why MMO’s need more CPU power than other games.

This seems to be a recurring issue. I had it happen this morning again. It happened several days ago and they managed to fix it.

All we can really do is bring it to Anet’s attention so they can fix it.

Go to Control Panel and set your power options to High Performance. That should resolve the CPU clock issue.

Not sure on the stuttering, could be a lot of programs running in the background. Try disabling some start up programs (scroll down for Windows 8 ) :

http://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/

Edited to add, the core parking utility found in this thread may help:

https://forum-en.gw2archive.eu/forum/support/tech/Fps-stutter-with-A-good-PC-Fixed/first#post3998766

Excellent! You’re welcome.

Update your video card drivers and make sure Windows is fully updated.

roguenub.1409:

abomally.2694:

“Servers are routing through China or something..”

This statement shows why most people are blaming A-net for their ISP/network problems – they don’t know how the internet works, much less networks in general.

ArenaNet has NO control over the path the data takes TO or FROM their servers.

So these problems coincidentally happened recently, with multiple people, over multiple ISPs?

Yes, actually.

I log in every morning, do the dailies and maybe some group events. If I have time, I may also log in at other times during the day. I have no problems playing or updating the game.

It’s not a server problem or it would affect everyone.

“Servers are routing through China or something..”

This statement shows why most people are blaming A-net for their ISP/network problems – they don’t know how the internet works, much less networks in general.

ArenaNet has NO control over the path the data takes TO or FROM their servers.

“I was able to fix my problem by downclocking my GTX 780’s – It would appear that when my GTX 780’s entered their “GPU Boost” mode (increases their clock speed from 1.0GHz to 1.1GHz) they became unstable in GW2 causing the game to freeze up while the NVIDIA driver stopped working and recovered.”

Wait…so you’re saying that when the GPU’s get overclocked – it causes stability problems?

Maybe I’ll start suggesting that people try turning off their GPU (factory) overclocks as a test…oh wait…

Seriously though, I’m glad you found the issue and resolved it.

It’s a phishing email trying to trick you. Ignore it.

Lilywhite.6397:

abomally.2694:

Are you sure your web browser and/or internet haven’t been hijacked by malware?

Please run ADWcleaner and Junkware Removal Tool, available here:

http://www.bleepingcomputer.com/download/adwcleaner/

http://www.bleepingcomputer.com/download/junkware-removal-tool/

While plausible, it’s becoming more evident that this issue is wide spread and somehow connected with the April patch (most assumed as a problem with the mega-server implementation). I do appreciate you posting some helpful links, however and was not trying to discredit you (more of an FYI).

No worries.

However, I believe that the issues aren’t related to GW2’s servers. The only issue I’ve seen is that the Trading Post has stopped working on occasion – but I know they are working on that because I saw the “Down For Maintenance” message when I tried to access it earlier.

The problems some people are having are likely ISP/internet related or local network problems on the user’s end.

I’ve never had an issue updating or logging in and playing the game since I got it (December 2012). Since that time, I’ve been disconnected a total of 3 times and 2 of those may have been because I was having trouble with my DSL connection (I am on cable now).

One thing that stands out to me; is that every time there’s a game update, I see several people “suddenly” having update and connection issues. Back when I played WoW it was the same thing with every update in that game too. I never had issues updating WoW although I was using the Zone Alarm firewall back then. Currently, I only use the Windows firewall simply because it’s more convenient when I don’t have to spend time configuring firewall or internet security software. Of course, my router has the firewall enabled as well.

This tends to indicate that (at least) some of these issues are firewall or internet security software related. Even some anti-virus programs can be at fault. Also, it’s important that people should realize that merely disabling the firewall or security software may not solve the problem – you actually need to remove it and reset the network connection. There are a whole lot of things that can go wrong with Windows networking that can also cause strange connection problems – although the internet may appear to work fine.

Anyway, I’m getting a bit long-in-the-post here. I can guarantee that if there were server problems on A-net’s end – they would be the first to know about it and these forums would explode with complaints. Therefore, I believe that I can say with confidence that these connection problems some people are experiencing are due to things outside of A-net’s control.

Alesthes.4287:

abomally.2694:

Alesthes.4287 -

I have no crashes at all with GW2 or any other program/game. I did the Arah event this morning with probably around 70+ people. Other than a low framerate, I had no issues.

Can you explain why that is?

What is that supposed to mean? That since you don’t have that kind of problem it can only be hardware related? Are you serious? Oh my…

I never said it could only be hardware related.

Stark.1350:

So in short, unless I upgrade the motherboard and chip, I spent 700 dollars on a paperweight.

I wouldn’t say that. One thing you could do is use the GTX 560 as a PhysX processor. That can be beneficial in other games, just not GW2.

Are you sure your web browser and/or internet haven’t been hijacked by malware?

Please run ADWcleaner and Junkware Removal Tool, available here:

http://www.bleepingcomputer.com/download/adwcleaner/

http://www.bleepingcomputer.com/download/junkware-removal-tool/

nVidia 670 GTX (Factory superclocked)

The bold part is most likely the issue. Try lowering the clock speeds on that card to the equivalent of 670 GTX stock speeds.

You should be able to do this with Rivatuner:

http://downloads.guru3d.com/download.php?det=163

“And that is the part that goes back to why this is bad advice to give to someone that doesn’t know what they are doing. If you cook the motherboard with out protecting it (Tin Foil Shield) you WILL ruin it.”

True.

However, I look at it as “the mobo needs repair or replacement; nothing to lose by applying a torch to the GPU.” If it fixes it, great. If not, replace the board.

Doesn’t anyone remember gaming on old single-core CPUs?

The CPU would almost always be maxed out at 100% usage.

Anyway, what are your temperature readings (CPU & GPU) when running GW2?

Hardware Monitor:

http://www.cpuid.com/softwares/hwmonitor.html

When your DV6 GPU dies, replacing the motherboard is one option.

Of course, if you want to take a chance, you can re-flow the solder connections yourself. A friend of mine at a local PC repair shop uses a toaster oven, but I’ve had good luck with a torch.

You just have to be careful to heat the GPU evenly (so you don’t crack it) and make sure to monitor the temperature (400 degrees F works perfect).

It’s not the driver crashing the card, it’s the card crashing the driver.

“The issue normally has to do with Timeout Detection and Recovery.
It is not however an issue with the graphics card hardware.”

Actually, TDR just tries to reset the hardware when it hangs, which is better than rebooting. A GPU should never hang or stop responding for 2 seconds (or more). If TDR triggers, it’s usually because the hardware has failed.

Druss.6917 -

Try this:

Remove and re-seat the card (firmly) three times. Yes, there is a method to this madness. The purpose of doing this is to scrape the connections clean as they make contact – which will make the electrical connections as solid as possible. It’s worth trying before replacing the card.

Tamamba-

“There appears to be a routing issue of sorts, where Arenanet has chosen to route the traffic through a very busy server in Virginia that has very high latency and packet loss.”

What’s this guy doing working for your ISP’s tech support when he evidently has no clue how the internet works (or is simply lying)?

A-net has no control as to how packets get routed to their servers, which are in Texas.

People, please understand that there are many network nodes that data must travel through in order to reach the game servers. Sometimes individual nodes or ISP’s themselves have problems. I’ve had this same issue with an ISP before though it didn’t affect WoW – I just couldn’t reach certain web pages.

The only thing you can really do in this situation is to contact the server admin or wait until they fix it. You might be able to get your ISP to reroute your connection, but it’s not very likely unless they receive lots of complaints.

Good luck.

If you have to use a VPN connection to update and run the game, then you have a problem with your ISP or a network node between your ISP and the game servers.

This is not a problem with the game servers. I’ve had no problems updating or playing the game.

JxFels.6192:

I too am having this problem, if someone could help it would be greatly appreciated!

Verizon is dropping or blocking your packets.

From your test:

4 —- 100/ 100 =100% 98/ 100 = 98% xe-10-1-1-0.NY5030-BB-RTR2.verizon-gni.net [130.81.163.86]

Two things:

1) You state that you are running Windows 7, but the log you posted shows Windows XP:

—> System <—
Name: KOMPUTER
IpAddr: 192.168.1.17
Processors: 4 [GenuineIntel:6:12:3]
OSVersion: Windows 5.1 (32 bit) <—- Windows XP

2) You are running out of memory due to the 32 bit OS RAM limitation.

Your best option is to upgrade to a 64 bit OS – otherwise you’re just wasting all that memory because a 32 bit OS kernel can’t make use of it (well, certain versions can, but most home users don’t install server OS’). You can also try lowering your graphics settings.

sobe.4157 is right.

The update speeds do vary quite a bit, but I have no problem getting 3.5 Megabytes+/sec.

3D is enabled. Try turning it off in the video options for the game. Also, if you don’t use 3D at all, you may want to uninstall the 3D drivers for your video card (Nvidia, I’m guessing).

Alesthes.4287 -

I have no crashes at all with GW2 or any other program/game. I did the Arah event this morning with probably around 70+ people. Other than a low framerate, I had no issues.

Can you explain why that is?

Sendai.9562:

abomally.2694:

Sendai.9562 -

You are running out of memory due to the 32 bit OS RAM limitation.

Your best option is to upgrade to a 64 bit OS – otherwise you’re just wasting all that memory because a 32 bit OS kernel can’t make use of it (well, certain versions can, but most home users don’t install server OS’).

Many Thanks! I will acquire a 64 bit OS and report back. Kind of a bummer that I’d need to do a clean OS install. Are you saying that all 32 bit operating systems have this issue? Because a mate of mine is running 32, almost an identical set up actually, and does not have this issue…

Obviously there are variables. But I don’t think I’m putting much stress on my PC…

Yeah (except for certain server versions), the 32 bit kernel is limited to 4 gig total, although some is reserved for system space. That leaves (roughly) 3.3 Gig that the OS can make use of even if you have more RAM than that.

Also, this limits 32 bit programs to 2 Gig maximum memory usage, unless you add the /3G switch to the boot.ini file.

However, if you want to make use of more than 3.3 Gig of RAM – you’ll need a 64 bit OS.

Check Windows sound properties and make it isn’t set to surround sound.

“Okay, I’ll bite that overheating is a hardware problem, but can you explain why other high intensity games like crysis and even a stress testing program don’t cause the game to overheat, whereas ONLY GW2 does?”

Let’s see if I can explain this easily.

When loading processors, the loading can occur in different ways. Let’s say the loading maxes out the CPU to 100%.

One way could simply keep the CPU busy doing math calculations. No data transfers. No 3D algorithms. The CPU is at 100% usage.

Another way could involve lots of data transfers to RAM, math calculations and make use of most of the X86 instruction set. The CPU is at 100% usage, but loaded differently.

Next, we’ll add to the last example by throwing in as many I/O data transfers as possible (network data) AND many more IRQ’s (interrupts).

The CPU is still loaded at 100%, but is actually doing many additional types of operations. It will get a little hotter since more of the entire CPU is being utilized than before.

Basically, the loading can be split among many different types of operations. Although each example above has the CPU maxed out; they are not the same when it comes to “utilization” of that entire piece of silicon – so the temperatures can vary.

I hope that makes sense. It applies to GPU’s also (after all, they are processors).

Swap your power supply into his computer as a test.

The only way you could have properly tested the power supply is with a load tester and you would also need to monitor the switching noise with an oscilloscope.

The above test will either show that the failure is not the power supply or confirm that it is.

Edited to add: I didn’t notice that the PSU is new. Was it replaced before this problem started or after?

asrock b75 pro3 – why?

Anyway, I would reformat and reinstall the OS. Windows generally doesn’t like it when you change a motherboard without a fresh install. That error is probably due to permission problems related to the motherboard.

Please try the diagnostics found here:

https://help.guildwars2.com/entries/27698133-Connectivity

Keysha.2815:

Mudge, my husband’s comp is doing the exact same thing, and has for more than a month. Working with support we reached the point where they said ‘reinstall your OS’. Guess what I did over the weekend? Yup. Reformatted and reinstalled everything. Guess what his comp did again today, Monday after said weekend? Yup. played, blackscreen, comp locks, monitor says ‘no signal’. reboot, no event files except ‘unexpected shutdown’ because we had to hard reboot.

That’s probably a hardware issue – most likely a defective video card or power supply.

TehGrizzman.5207:

Here is my crash report

Your graphics driver is crashing:

• Crash <—*
  Exception: c0000005
  Memory at address 94a108a7 could not be written
  App: Gw2.exe
  Pid: 2056
  Cmdline:
  BaseAddr: 00400000
  ProgramId: 101
  Build: 32998
  Module: nvd3dum.dll <— Nvidia graphics driver
  When: 2014-04-27T21:28:29Z 2014-04-27T16:28:29-05:00
  Uptime: 0 days 0:46:19
  Flags: 0

This can be caused by defective hardware or software compatibility issues.

I would start by disabling all unneeded start-up items:

http://netsquirrel.com/msconfig/msconfig_win7.html

Mudge.6052:

My system has also been crashing since the last update. As with the others, it happens at random times.

I am running Win7 64 bit with 12 GB of ram, so it’s not a 32 bit OS or memory issue.

Not all crashes are the same. That’s why we request error logs.

If you know how hardware works; then you know that shutting down is only a hardware problem.

As far as “all of our systems” being unstable; it really isn’t that many compared to how many people play this game.

If MY PC was shutting down for any reason, I would start with the power supply. Substitution is the only way to really test that.

Of course, you could always ignore what we are telling you and continue to spin your wheels searching for a solution. However, I can guarantee that you won’t find the solution until you start looking at your hardware.

Sendai.9562 -

You are running out of memory due to the 32 bit OS RAM limitation.

Your best option is to upgrade to a 64 bit OS – otherwise you’re just wasting all that memory because a 32 bit OS kernel can’t make use of it (well, certain versions can, but most home users don’t install server OS’).

Searry.6120:

abomally.2694:

Searry.6120:

all my computer parts are new like two months old new, i don’t see how you can honestly say it’s my hardware when this is the only game that it dose it on and only after the major update changes here in April. the point is i can wold of tanks max graphics STO and many other games until my eyes pop out and ears bleed and nothing happens to my computer, but when i log into GW2 i am on for maybe 15 mins and computer shuts down, and my GPU only get around 70C before it shuts down, that’s not over heating.

Honestly, it’s your hardware. Although it may not be overheating – shutting down is a hardware issue. Also, just because components are new, it doesn’t mean they can’t be defective.

What brand and wattage is your power supply?

my power is a BGF 750 watt, but like i said it only happens on this game so its hard to believe that it is a hardware issue.

Shutting down is a hardware issue…

Unless…A-net included code in the game to randomly shut down PC’s.

1) Why would they do that?

2) If they did (which I don’t believe), then why doesn’t my PC shut down when playing GW2?

Searry.6120:

all my computer parts are new like two months old new, i don’t see how you can honestly say it’s my hardware when this is the only game that it dose it on and only after the major update changes here in April. the point is i can wold of tanks max graphics STO and many other games until my eyes pop out and ears bleed and nothing happens to my computer, but when i log into GW2 i am on for maybe 15 mins and computer shuts down, and my GPU only get around 70C before it shuts down, that’s not over heating.

Honestly, it’s your hardware. Although it may not be overheating – shutting down is a hardware issue. Also, just because components are new, it doesn’t mean they can’t be defective.

What brand and wattage is your power supply?

You provide no information with your post. We cannot help you.

People -

Please don’t say “I have the same crash or same problem here” – please create a new thread. Not all crashes and causes are the same.

Also, please include the ENTIRE Guild Wars 2 crash log with your thread. Without it, we have nothing to go on.

Information:

If you have more than 3 Gig of RAM always install the 64 bit version of Windows. I suggest you wipe your drive and install Windows 7 64 bit.

DangerGaming.1692:

What Worked for me was that Guild wars 2 wouldn’t work for windows service pack 3

That doesn’t make sense – there is no SP3 for Windows 7

Gibbilo.3270:

Quoting this post for truth:

abomally.2694:

OK. Evidently some DNS servers seem to be having trouble these days. Let’s try changing your DNS server settings on your PC (scroll down to where the page says “Here’s How” in large green letters):

http://www.sevenforums.com/tutorials/15037-dns-addressing-how-change-windows-7-a.html

Edited to add: I use OpenDNS just like in the above article though I have it set in my router instead of my PC.

Here’s a picture:

I took another look at this fix, did it and got everything working again. Opening all my ports as the dev suggested didn’t work for me, though it may work for others.

This fix worked for me.

Excellent!

Yeah, might be a good idea to reformat – could be that the OS is somehow damaged.

I just tried this and can’t duplicate the crash.

Of course, it doesn’t mean there isn’t some type of bug there.

Did you try updating DirectX?

https://www.microsoft.com/en-us/download/details.aspx?id=9033

I don’t know, I think he’s referencing a different level of detail function.

The option I mentioned involves spells and effects, so it might make it easier to see others with the box checked.

Oasys.9403:

would someone lease be able to help me out? I’ve tried every fix there is but no result

It looks like a port used by GW2 (6112) is blocked, which is resulting in those packets being lost.

From your log:

auth1.101.arenanetworks.com
156.154.175.10:6112 – connect failed
156.154.176.10:6112 – connect failed

auth2.101.arenanetworks.com
156.154.175.10:80 – connect succeeded
156.154.176.10:80 – connect succeeded
156.154.175.10:6112 – connect failed
156.154.176.10:6112 – connect failed

You can try the ‘clientport 80’ switch to see if that resolves the issue:

http://wiki.guildwars2.com/wiki/Command_line_arguments

Have you checked for rootkit/bootkit infections?

Try and run TDSSkiller, available here:

http://www.bleepingcomputer.com/download/tdsskiller/