Guild Wars 2

GW2 pushes your system harder than most games. Another possibility is a temperature issue. You can check your temps with Hardware Monitor found here:

http://www.cpuid.com/softwares/hwmonitor.html

The review of that power supply shows that the voltages can drop out of spec – which could indeed cause a shutdown:

http://www.hardwaresecrets.com/article/Cougar-CMX-700-W-Power-Supply-Review/1317/10

Completely shutting down usually indicates a power supply that is failing.

You’re welcome. Glad you got it resolved!

Well, if this game has “game breaking” bugs that cause crashes and disconnects (etc.) – I have yet to encounter them. That’s not to say that it doesn’t have some bugs – that’s going to be normal for software of this complexity and magnitude.

Please keep in mind; several of us that post in tech support are actual techs (electronics and computers for me) as well as PC builders and the occasional programmer or two.

Also, remember that we are working “blind”. We can’t see what’s actually going on without logs, system specs or symptoms and even then it can still require a bit of guesswork because numerous symptoms can mimic a whole host of other possible root causes.

Now, if we actually had your computers to diagnose it would be much easier to solve these problems. Of course, that’s kinda’ impossible, so we need as much information as you can provide for us to go on.

Exit.5213:

I suffered from similar problem, at first my workaround was to set texture details to low, and character detail to lowest.
But to solve out of memory crashes once for all on 32 bit system, as long as you have 4 GB of RAM memory you need to get your Windows PAE-patched. It’s an unofficial fix to allow 32 bit systems to use more than 3,25 GB RAM. You sure are doing it at your own risk, and installation is a bit more than 1-click to go, but in my opinion it’s worth it. After doing this I haven’t had an out of memory crash ever since.

^ Don’t do this. It’s a “hacked” kernal and don’t use those memory manager programs – they are worthless, IMO.

The OP only has 3 gig of RAM. No matter what (even with the 3 gig switch), GW2 will still only be able to use 2 gig on the 32 bit OS. His only option other than more RAM and a 64 bit OS is to lower graphics settings.

I know this thread is old, but I think it’s a bad idea to use a couple of these recommendations.

Install this:

http://www.microsoft.com/en-us/download/details.aspx?id=16546

I always build with Asus motherboards. I’ve never had a problem and they last a long time – with the exception of their chipset fans on older boards – but those can be fixed with silicon grease.

My gaming system is old (built it in 2006) but it’s still very good (motherboard = Asus A8N5X; CPU = Athlon 64 FX-60 @ 2.8Ghz). I can still run most newer games smoothly, although I may have to drop down some graphics settings.

Have you tried disabling Catalyst A.I. in the AMD Vision Control Center?

sphonz.3129:

I believe this is the same issue I have. The error log looks similar enough. Support went as far as telling me to disable startup programs and services, and when I played WvW one night with those changes, I did not experience a crash. However, once I reverted those settings, my game proceeded to crash as usual. It seems that there is no real solution for this terribly optimized game.

Software conflicts aren’t really unusual and it’s very difficult for programmers to try and create software that won’t conflict with other software.

For the OP:

I highly recommend that you do disable a ton of start-up programs and (if necessary) services related to them. Looking at your log; I would be surprised if your computer didn’t behave somewhat strange and have other issues outside of this game.

Look at this from your log:

—> System Memory <—
Physical: 24656MB/32714MB 75%
Paged: 56016MB/65428MB 85%
Virtual: 257MB/ 4095MB 6%
Load: 24%
CommitTotal: 9411MB
CommitLimit: 65428MB
CommitPeak: 9454MB
SystemCache: 25368MB
HandleCount: 39571
ProcessCount: 106 <—— Wow!
ThreadCount: 1258

This shows you have 106 processes running – which is quite high. I repair a lot of PCs and I have to say that the highest I’ve seen to date is mid-nineties. I recommend that you try the game again after shutting down all unneeded start-up programs using MSCONFIG, then reboot.

http://netsquirrel.com/msconfig/msconfig_win7.html

Edited to fix errors.

gimek.8645:

I switched from an older nVidia to a r9 270x and now when i zone i get the attached crash log. I checked my roaming data but those are from November when I had the old card in.

If you weren’t crashing before; I’d say that the new video card is defective.

However, I recommend removing the old video card drivers first; as they may conflict with the drivers for the new card. You can use Driver Sweeper (link below) to do this, just be careful using it.

Also, I believe the heap error is saying that the memory on the video card is failing – not that your system is running out of memory.

http://www.guru3d.com/content_page/guru3d_driver_sweeper.html

Have you tried updating DirectX?

http://www.microsoft.com/en-us/download/details.aspx?id=35

“I share the complaint friend, since the last patch my game has suffered countless system lockups. This problem occurs only playing Guild Wars 2.

—> Crash <—
Exception: c0000005
Memory at address 6d156b47 could not be written"

This game is not preventing a memory address from being written – it is something wrong with your system.

Possibilities include:

1) Software conflicts or a broken OS
2) Bad RAM or other hardware failures

It may also be a combination of the two. However – no properly working program (by itself) will cause an Access Violation. GW2 appears to be working properly, otherwise everyone would have this problem.

Edited to add: That memory address (6d156b47) corresponds to about 1.8 Gig. If you have a bad stick of RAM, it’s the one in the first slot.

1. Try and update DirectX:

https://www.microsoft.com/en-us/download/details.aspx?id=35

2. It could be another program interfering with GW2. Use MSCONFIG to disable all unnecessary startup programs. Then reboot. Try Guild Wars 2 again:

http://netsquirrel.com/msconfig/msconfig_win7.html

That’s a factory overclocked card.

Have you tried lowering the GPU and memory clocks with MSI Afterburner? Try a 10% reduction as a test.

Actually, that isn’t true. A 32 bit program can use a full 4 gig of RAM on a 64 bit OS.

The log “appears” to show Out Of Memory, but I believe this particular error is in reference to the GPU; not actual physical RAM:

—> Crash <—
OOM: Heap, bytes=1048596,

The end of the log is showing texture problems. It looks to me like the video card memory is what’s failing. It appears that the textures are getting corrupted in VRAM. If you look at the error bytes (1048596) – that is only 1 megabyte.

Honestly, these logs leave out a bunch of information so I could be wrong – but, obviously you aren’t running out of system RAM at all, nor is the GW2 program using too much (it would have to exceed 4 gig).

Have you checked BIOS to make sure your RAM is configured properly?

At this point, I recommend pulling out a stick of RAM, then trying GW2 again. If you have the same issue, remove that stick and put the other one in.

Also, even if Memtest doesn’t show any errors; that still isn’t conclusive regarding the condition of your memory because Memtest doesn’t really stress the memory like a game does.

It’s fake. Ignore or delete the e-mail.

Voreo Sabrae.5416:

something i noticed when i reseated the graphics card is that two prongs were cut halfway down on each side

one on the side with the fans on the long portion, another on the other side on the smaller connector, is that normal?

Edit : Are graphic glitches from items/objects still ingame by chance? I saw this happen earlier but it was coming from a players spell or item, player looked like a necro

I’m not sure what you mean by “prongs”. If you are talking about the circuit traces on the edge connector – then no, that is not normal and if they aren’t making contact then that is likely the problem.

It sure looks like the card is failing. If it’s a factory overclocked card, you could try lowering the clock settings with Rivatuner or EVGA Precision.

They can ONLY fix problems with their own servers.

Any issues beyond that are not their responsibility and they cannot fix it. I have no problems staying connected to GW2.

Sorry, I can’t be of much help – but the issue may be with your ISP. I play every morning without issue. I’ve been dropped only twice (been playing since Dec 2012) but I was having DSL problems at the time and haven’t had any problems since switching to cable.

The point is, I know it isn’t an issue with the GW2 servers. You may have a hijack/virus/malware problem. There are quite a few problems that can occur with Windows networking that are not always easy to resolve.

You could try a Windows re-install though I know it’s a pain in the lower bodily region.

Don’t be so sure it isn’t the power supply. Those other games may not be stressing your PC components like GW2 does.

I would substitute a known good power supply to eliminate that possibility first thing.

http://wiki.guildwars2.com/wiki/Command_line_arguments

If you remove just the DLL, GameBooster probably won’t work anymore. I would say to just uninstall GameBooster – programs like this probably won’t make much difference and you can optimize your PC without it.

Yes; it knows that your GPU doesn’t meet the hardware requirements.

Are you running the game as Administrator (right-click ‘Run as Administrator’)?

This looks like either a permissions error or some program is running in the background and interfering with GW2. Try disabling some unneeded start-up programs, then reboot:

http://netsquirrel.com/msconfig/msconfig_win7.html

For Windows 8:

http://winsupersite.com/windows-8/windows-8-tip-manage-startup-applications

Remove Easyhook, it’s crashing the game on exit:

• Crash <—*
  Exception: c0000005
  Memory at address 68b9a064 could not be read
  App: Gw2.exe
  Pid: 8176
  Cmdline:
  BaseAddr: 00400000
  ProgramId: 101
  Build: 28611
  Module: EasyHook32.dll <—- module that is crashing
  When: 2014-01-20T17:29:07Z 2014-01-20T12:29:07-05:00
  Uptime: 0 days 0:00:05
  Flags: 0

Lexandro.1456 is correct. That graphics chip only supports Shader model 2.0 – which will not run a game that requires Shader model 3.0.

The only thing you can do is run the game on a computer that (at least) meets the minimum requirements.

“…is like the silly people that say “dont disable page file”

Actually, you should not disable the page file. There are programs that will not work correctly without it (certain versions of Microsoft Office, for example) and Windows, is, in fact, designed to use it and will always use it – no matter how much RAM you have.

Not enough information – we need the whole log.

Xystus.3241:

Module: igdumdim32.dll

This is the problem. What is this?

Looks like the Intel graphics driver. The OP should try updating their graphics driver.

Looks like Easyhook is crashing the game. I’m not entirely sure what it is (other than a dll injection process), but it may be some type of bot or used for cheats. I suggest that you remove it.

—> Crash <—
Exception: c0000005
Memory at address 637aa064 could not be read
App: Gw2.exe
Pid: 6040
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 27836
Module: EasyHook32.dll <— module that is crashing
When: 2014-01-11T18:20:31Z
Uptime: 0 days 0:00:04
Flags: 0

I have to disagree with this:

“And your 500w PSU is never going to push 500w of power. At best you can hope for is about 435w and that’s with a top of the line PSU, and if its new.”

Good quality power supplies DO put out their rated power while staying within ATX specifications:

http://www.jonnyguru.com/

Try re-installing directX 9C:

http://www.filehippo.com/download_directx/

Why does no one actually look at the log before making suggestions?

Anyway, Windows is crashing, which results in the game crashing:

—> Crash <—
Exception: c0000005
Memory at address 00000024 could not be written
App: Gw2.exe
Pid: 3644
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 27836
Module: ntdll.dll <— Windows module that crashed
When: 2014-01-06T18:29:30Z
Uptime: 0 days 0:02:29
Flags: 0

Unfortunately, that crash can be caused by just about anything from viruses to software conflicts or hardware failure. Maybe this website can help you find the problem:

http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm

NeedCoffee.1402:

off topic: a 3DO EMU? thats awesome!!! I used to have that console but i cant remember a single game on that system.

Lol, yeah. It’s called 4DO and it works great. I still have my 3DO FZ-10, but it needs a new laser. I’ll fix it eventually, it’s just not a high priority right now. The 3DO didn’t have a lot of good games, but I still like it for some reason.

Edited to add: I’m using Avast 8.0.1497. Version 9 seemed a bit aggressive when I tried it; no issues with 8 though. I do have the Smart utility V2, but you have to be careful with it. It often disables services that should really be set to manual. This can actually cause weird performance problems.

If it isn’t throttling; it could be something running in the background that’s keeping the CPU and/or hard drive really busy – Windows update? Antivirus update or scan? etc.

As for memory usage, my Windows 7 (64 bit) uses less than 900 Meg at idle. I just finished fixing up an older Win 7 (32 bit) machine and it uses about 550 Meg of RAM at idle. However, one reason for the low idle memory RAM usage is because I use Avast anti-virus (lowest memory footprint of any AV I’ve tested).

I do have a few unneeded services turned off though (stuff like Search Indexer, Windows Defender, etc.).

fx-8350 @ 5.1ghz

Try the game without the overclock. I would be very surprised if that chip is capable of running over 5 Ghz while being rock solid stable.

Personally, I would get a better motherboard (Asus) and power supply (Corsair). I prefer Windows 7 over 8, but to each his/her own.

I didn’t catch this line when I first read it:

“There will be no screens and no videos, because it dissapears during the video, and the same thing on the screenshots.”

Try a different monitor.

This sounds like your GPU is failing or overheating. It may also be caused by a graphics related program that uses overlays. A faulty power supply is another possibility, but yours is a good one, so I don’t suspect that in this case.

As Feirlista Xv.1425 said, try re-seating your graphics card and make sure that the power connector for it is connected tightly.

That depends on what’s being swapped and what’s in RAM already. It really wouldn’t be very noticeable on a modern (fast) gaming machine.

Heck, I can record Fraps while playing GW2 pretty smoothly and my PC is considered ancient. I probably can’t do that in Lion’s Arch though.

Feirlista Xv.1425:

Something is taking up 82% of you memory this is not normal this issue has been posted before and fixed but I can’t find the thread and can’t remember the title of thread will look and post a link to it later or maybe someone else has an answer.

Actually, it just looks that way because Windows 7 considers it “reserved” as cache. If you look further down, you’ll see the actual memory that’s in use:

—> System Memory <—
Physical: 13457MB/16336MB 82%
Paged: 29319MB/32670MB 89%
Virtual: 2227MB/ 4095MB 54%
Load: 17%
CommitTotal: 3350MB <— Current actual RAM in use
CommitLimit: 32670MB
CommitPeak: 3879MB <— Max RAM used in this session
SystemCache: 13731MB
HandleCount: 17575
ProcessCount: 43
ThreadCount: 750

—> Process Memory <—
Private: 1552MB <— Current RAM in use by GW2
WorkingSet: 1440MB
PeakWorkingSet: 1602MB
PageFaults: 1643157

Dude, please stop saying that 4 gigs is not enough RAM to run the game – it IS.

At the very most, with the highest graphics settings, GW2 will use slightly more than 3 gig. If the game plus the OS and running programs actually exceed 4 gig, the swap file will handle the extra memory usage – that’s what virtual memory is for.

Besides; anyone with a system capable of running the game at max settings is very likely to have more than 4 gigs of RAM anyway.

Lexandro.1456 -

I completely agree.

Burnfall.9573 -

If GW2 is indeed crashing under all of the conditions listed – it’s definitely a problem with your system. Just because game X doesn’t do it means absolutely nothing. I’m willing to bet that your computer is exhibiting other symptoms too that you may not even be aware of.

Why don’t you take a look at the Windows system logs? You can get there by clicking the Start button and type compmgmt.msc (press enter). Then click Event Viewer and Windows Logs. Specifically look in Application and System. Scroll down and look at the errors. That’s where I would start.

In addition, if you believe that some other programs can run fine and GW2 won’t without there being a problem with your system; then you’ve never done any programming.

Reinstall DirectX 9C.

In other words – turning off the factory overclock solves the problem.

THIS is why I never buy factory overclocked video cards.

You have to “buy” the skill before you can use it. That’s just how it is.

Seriously, why would you even complain about this aspect of the game?

Other than disk space, you must have admin rights to install and run the game.

One thing that will probably work for you; is to download and install the game on another computer, then copy it over to yours.

It may actually work with your GPU (I don’t know for sure) but it’s going to run pretty badly in any crowded areas.

Overheating is always a hardware issue.

In addition to cleaning the fan, I would start by replacing the thermal grease on the graphics card processor (GPU).

Very true. The laptop I replaced one on had actually been dropped and treated roughly quite a bit. I’m actually surprised the thing still works