Guild Wars 2

They should still be in the location that you installed the game (usually Program Files (x86), provided that you did an “upgrade” type of install (in Windows) and didn’t do a format type install.

Most likely it’s security software related.

The easy fix would be to rename the 32 bit Gw2.exe to something else (such as Gw2-32.exe) and rename the 64 bit client (Gw2-64.exe) to Gw2.exe.

“…only to find out that this file is required by my computer to have network access.”

Not true. It needs to be removed. After you remove it, do the following to repair your network:

Start Command Prompt as an administrator by right-clicking it and selecting “Run as administrator.”

Enter this command to reset the network adapter: “netsh winsock reset” without the quotation marks and hit Enter.

Restart the computer.

Glad it worked and you’re welcome

What can happen over time as components heat up and cool down, is that connections between the GPU circuit board and it’s motherboard connector can fail to make good electrical contact. Also, these connections (being in contact with the air) build up sort-of a “tarnish”.

When you remove the card and re-seat it, that “scrapes” both sets of connections and usually results in nice clean electrical contact between the connector and the card. The same thing can happen with memory modules. Some people refer to it as “connector creep.”

When I’m building a new system, I always seat the GPU and memory modules 3 times just to make sure the connections are electrically solid and everything is firmly seated.

Connectors are always a weak point in electronics, but they are (of course) necessary for obvious reasons.

Edited to add: There’s also vibration present in computers due to the fans (etc.) – that adds to the “connector creep” that occurs over time.

Re-seat your graphics card (you may need to do that 2 or 3 times).

No issues here – running Windows 10 Pro 64 bit and using the 64 bit game client.

You don’t have to reformat a FAT32 drive to NTFS; you can use the ‘convert’ command without losing any data. I’ve done it lots of times without issue.

More info here:

http://www.howtogeek.com/58953/how-to-convert-a-hard-drive-or-flash-drive-from-fat32-to-ntfs-format/

I’m having no issues with GW2 on Windows 10.

You’re welcome. I always choose custom install for my Nvidia drivers and uncheck the 3D stuff.

Uninstall the Nvidia 3D drivers from the Control Panel.

Did you try right-click and ‘Run as Administrator’ for GW2?

Crash <—*
Exception: c0000005
Memory at address 00000000 could not be read
App: Gw2.exe
Pid: 5784
Cmdline:
BaseAddr: 001B0000
ProgramId: 101
Build: 55960
Module: LavasoftTcpService.dll < module crashing the game
When: 2015-12-10T02:13:05Z 2015-12-09T20:13:05-06:00
Uptime: 0 days 0:37:02
Flags: 0

It looks like you have malware. I think Junkware Removal Tool (by Malwarebytes) can remove it – get it here:

http://www.bleepingcomputer.com/download/junkware-removal-tool/

Silly question, but did you check the volume settings in GW2 itself? It has multiple volume sliders under sound options.

You can try a reinstall of DX9, but (on Windows 10) you need to download the full installer because the web installer won’t work. Other than that, I agree with sirsquishy’s conclusion.

Download DX9 installer here:

https://www.microsoft.com/en-us/download/details.aspx?id=8109

It works on XP – but has no effect on Windows 7, 8 or 10.

You’re welcome. Good luck!

Glimmer.8632 -

I looked at your memory dump file. Try uninstalling Overwolf – it may have a compatibility issue with GW2.

“Even ANet openly admits that GW2 is sensitive to overclocked hardware and recommends against it.”

I just wanted to point out that there is no such thing as software being sensitive to overclocked hardware. The hardware is either 100% stable under all conditions or it isn’t completely stable.

Some programs may trigger the unstable overclock to fail, while others won’t. This has to do with how the code is utilizing the hardware.

This is also why programs such as Memtest often won’t detect RAM that fails under very heavy read/write cycles.

“But all of the posts I’ve seen have had one thing in common – high RAM pools – which usually means dual-channel configs.”

No, high RAM usage has nothing to do with memory modes that a mobo is configured for. Single channel or dual channel is only a (low level) hardware configuration – it has nothing to do with memory usage. The modes only have to do with how the memory is accessed by the hardware, not the software.

“Are you saying that a system-intense game like The Witcher 3 wouldn’t run into the same memory issues as Guild Wars 2…”

Certainly. TW3 has a different engine and manages memory differently. It’s entirely possible that TW3 never accessed the same RAM location(s) that caused GW2 to crash for you.

“…If it was the motherboard, the only explanation would be that every other game includes some line of code that compensates for that.”

It doesn’t work that way. Programs don’t code for which memory mode a motherboard uses because it is irrelevant. It makes ZERO difference to software how the hardware accesses the RAM.

What I’m explaining, is that by simply removing that stick of memory and placing it back into the motherboard, the issue is fixed (although you placed it in a different slot which switched the mode to single channel).

If you remove that stick again and place it back in the original slot, the problem will still be gone – unless the motherboard has a problem.

Re-seating RAM is a very common first step I use when troubleshooting crashes that have no obvious explanation – it’s one of the first things I try in those cases. Sometimes it resolves the issue; other times I have discovered bad slots or a bad stick of memory.

BTW, the only crash I’ve ever had with GW2 was when I was trying some game recording software (don’t remember which one) while doing the Arah event. I switched to Open Broadcaster for recording and have no issues.

Both my previous motherboard and my current one use dual-channel memory configurations and (other than the one time above) I’ve never had a crash in GW2.

The game coding has absolutely no effect on (nor does it care about) the memory configuration on your motherboard. Your issue was hardware related. Sometimes, merely removing RAM and placing it back in the slots solves memory crash related problems.

Try dual channel mode again – this time, use the other two slots instead of the original two.

Re-seating the RAM was what fixed the issue – or your motherboard has a defective slot.

I’ll try to make this clearer. If a graphics card “burns up” due to running a game or other software, the card:

A) Has a cooling system problem

B) Has a hardware failure of some type

C) Was not properly designed (factory overclocked can apply here)

It’s simple, really. ALL computer hardware is (or is supposed to be) able to run at 100% capacity for extended periods of time; provided that you are operating the components within designed specifications.

Overclocking components and increasing voltages beyond design specifications is another matter. Component failure under those conditions is still not the fault of the game.

I don’t buy factory overclocked video cards for that reason. I’m not against overclocking – I do it – I just prefer to start with the non-overclocked hardware and control it myself. If it’s not stable or the temperature climbs too much, I can simply remove the overclock and use the stock hardware.

I hope that clarifies things. As for The Witcher 3; I don’t know if it will even run with a 512 Meg card, but it won’t damage properly designed and working hardware.

“Uh… slight flaw in your logic there. If you’re running a new AAA game on, say… a 10-year-old laptop, its vid card is going to get to such a temperature that it can even burn out. Seriously, you can try it sometime if you like. First the game will play hard-to-get, and everything will lag and stutter, and then one of three things will happen: 1) the game will die, 2) the computer will shut down, or 3) the video card will die. Preferably, the game is designed in such a way that it shuts itself down or allows the operating system to shut it down in such situations.”

That’s a cooling system or hardware problem, not the fault of the software. A laptop that old is going to need to be disassembled, have the fan + heatsink cleaned and need new thermal paste anyway. My laptop could use that (it’s running about 10 degrees hotter than it should even with a laptop cooler), but I’m busy with other projects at the moment.

I know how the hardware works – I’m an electronic technician and have been for over 30 years.

NilSatis.6720 -

You are wrong – period. Furthermore, capacitors don’t “whine”, but chokes (coils) can, which is not harmful but can be annoying.

For the second time – it doesn’t matter what game or other software you drive a video card with; it is (or is supposed to be) designed to handle it WITHOUT overheating no matter how long you use the card for!

If the card cannot do that; it is either poorly designed or is failing in some way, which is not the fault of software.

I wanted to add that simply blowing out the graphics card may not be enough to clean it properly. Sometimes, the dust gets caked in the heatsink by the fan and you have to manually clean it. You may also need to reapply thermal grease to the card.

The first picture shows what I mean with the dust (pic is a little fuzzy). The second picture shows a clean GPU chip before I replaced the thermal compound and the third shows the graphics card reassembled (my old 8800 GT).

“Utter utter rubbish. You display a simple 3d environment on a modern gpu capable of churning out 2000 fps on that image and it will overheat and cause coil whine etc as the capacitors are strained. That is not what is happening on this game, but badly coded/optimised games also can, and will heat your gpu/cpu up more than they should; and this statement you made is utter crap. The “setting on fire” is an expression if I really need to tell you that; what they mean is their gpu is working far harder than it should be and is heating up as a result. Good cooling or not.”

This is incorrect. If the hardware is properly designed (and working properly), you should be able to run it at 100% all day without it overheating.

It would be absolutely stupid for the engineers not to design it this way.

“… so if the problem is my crappy pc, why i can play Fallout 4 on 60 fps?”

Fallout 4 requires a 64 bit OS as well as most newer games:

http://www.pcgamer.com/fallout-4-system-requirements-released/

You should download the 64 bit client, since you must already be running a 64 bit OS. You have to go here to get it:

https://account.arena.net/content

I’m merely referencing what Task Manager says AND what the game crash logs will also show. I’m fully aware that numerous processes are loaded with each instance of svchost.

Seyiwaji.4082:

abomally.2694:

Also, how does someone hit 109 background processes running? I could have every program on my PC running and not hit that.

Try a CLEAN start-up:

https://support.microsoft.com/en-us/kb/929135

how many “process” you have running in background.

I have 58 with Firefox open on Windows 10 64-bit. Avira antivirus is 4 of those and my Logitech G15 keyboard has 3 processes running.

Yeah, see overclocked by definition is running a card past it’s actual design limits. That’s not necessary a bad thing, its just that hardware specifications may change over time. This is common for electronics. That’s why I never buy (factory) or otherwise overclocked cards.

Sure, they may work fine at first; but there is no way we can predict if the hardware is going to fail or not in the future. You did nothing wrong to be sure, but design specifications can change when a piece of hardware exceeds its limits.

I simply won’t do it. If I want to overclock, I can use EVGA Precision, but I don’t have to do that. Just remember that all hardware has specifications that it’s meant to run at. Sometimes those expectations result in undesirable results – even from the manufacturer.

So far, my card (with a 10% overclock) seems to be OK, but that certainly could change in the future (it’s only a GTX460SE).

Not ALL memory is compatible, although Windows may claim so.

Leamas.5803:

Anyone getting memory read/write exceptions, should scan their memory with memtest86 to ensure their memory is not faulty. While such memory reads/writes can fail for various reason on perfectly good RAM, they can also be an indication of faulty RAM. If you have faulty memory, depending on how bad it is, the x64 client will likely increase these sorts of crash rates, rather than the OOM crashes, because it will use much more memory than the x86 (32-bit) client, increasing the likelihood of writing to “bad” areas of the memory. An example of such a memory error is:

Katie.7105:

Hi, my game crashes when I try to do lvl 60 story Q in The Grove.

Here is the crash report (using 64-bit client)
—> Crash <—
Exception: c0000005
Memory at address 00000228`201d0390 could not be read
App: Gw2-64.exe

Another thing people can try is to shut down all unnecessary processes to free up as much memory as possible. Steam, Origin, Battlenet, Apple services, Adobe services, etc. They all take up memory.

You most likely have a memory problem.

Aphix.9853:

This is mental. 10 disconnects in 10 minutes or less.

http://i.imgur.com/cXAw2Vb.jpg

It’s prob a DNS issue.

Ornajel.1806:

Ok, I reply myself. I have found this guide.

http://www.howtogeek.com/164981/how-to-switch-to-opendns-or-google-dns-to-speed-up-web-browsing/

Hope it helps.

P.D: Should I change the DNS in my router / cable modem as well?

No, just change it in your router.

I agree with this. “Remind me later” is not the option I want.

Reinstall your audio drivers.

Is it asking you if you want SMS? If so, decline and should be able to click play.

347.88 is a very old driver and I don’t recommend it if you are using Windows 10. I’m using a recent driver (Nvidia card) 358.87, but I’ll install the newest driver (358.91).

Seriously, I’ve never had issues with Nvidia drivers. ATI on the other hand…yeah, several problems on laptops.

I never buy factory overclocked video cards – now you know why.

Also, how does someone hit 109 background processes running? I could have every program on my PC running and not hit that.

Try a CLEAN start-up:

https://support.microsoft.com/en-us/kb/929135

Could be just about anything, from bad RAM to malware infections.

Did you reformat when you reinstalled Windows 7?

You’re welcome.

I have Nvidia Inspector but I only use it to remove old game entries from Nvidia Control Panel (I wish they’d fix it so I could remove the entries for games I’ve uninstalled).

If you’re interested, I use an older version of EVGA Precision (didn’t like the newer version) – I uploaded it here:

http://www.filedropper.com/evgaprecisionsetup212

It’s version 2.12. You can set it to apply your settings at start up. It applies the settings and then exits, so it isn’t running in the background. I’m using it on Windows 10 64 bit. Below is a picture of it.

The heatsink on your card may be clogged with dust – right at the back of the card, where the air blows out. You’ll need to pull the cowling off the card to be able to see it.

It’s a fairly common issue if you’ve had the card a few years (it happens on laptops too).

No issues here with Windows 10 Pro 64 bit.

You can get a character slot in game for 800 gems (unless they changed it). You can also convert gold to gems = some play time for a character slot.

It doesn’t seem like that big of a deal to me, but I guess it is for you.

That’s what failing VRAM on a video card looks like – which means the card is dying.

Guild Wars 2 is already (and has always been) compiled as a large address aware executable – unless A-net has made an error in compiling recent versions.

—> Crash <—
Exception: c0000005
Memory at address 6f72703c could not be read
App: Gw2.exe
Pid: 4232
Cmdline:
BaseAddr: 00DC0000
ProgramId: 101
Build: 54655
Module: LavasoftTcpService.dll < module crashing the game
When: 2015-10-28T19:40:16Z 2015-10-28T14:40:16-05:00
Uptime: 0 days 0:00:03
Flags: 0

You have a possible malware infection. The following may help you remove it:

http://www.onlinepcsavior.com/how-to-get-rid-of-lavasofttcpservice-dll-virus-from-your-pc/

I would skip the Spyhunter program the page mentions and use Malwarebytes instead:

https://www.malwarebytes.org/mwb-download/

Seriously…the brand new expansion costs $50 and people are selling the keys for the prices in the screenshot below AND this doesn’t seem suspicious at all?