Guild Wars 2

This was suggestion, Give it a try

STEP 1. remove MSE by Program and Features in control panel.

STEP2. down load Microsoft fix it 50692 and run.

Sounds like you need a hotfix.

Voldarus.2406:

Ok so I just tried to play after uninstalling MSE and I almost got through a fractal, unfortunately the:

AppHangB1
Application Name: Gw2.exe
Application Version: 1.0.0.1
Application Timestamp: 52f2df6c
Hang Signature: f9de
Hang Type: 2048
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: f9de8efa308a8cf1b14404a4f77d74d8
Additional Hang Signature 2: 76b7
Additional Hang Signature 3: 76b7437f6cec5c7e8d0427e4032a30c9
Additional Hang Signature 4: f9de
Additional Hang Signature 5: f9de8efa308a8cf1b14404a4f77d74d8
Additional Hang Signature 6: 76b7
Additional Hang Signature 7: 76b7437f6cec5c7e8d0427e4032a30c9

came back at the last boss. Well it’s a start now just have to see what is causing this and I might be able to play. Thank you for the help

I am thinking MSE damaged your GW2.dat file some. Due to how gw2.exe loads that dat file into memory…I would run a -repair against it and see if that helps at all.

Also, disable windows defender, clean all then remains of MSE and install Avast! Free Edition. You need AV, and Avast! is the best on the market for the free offerings. Also, dont forget to do a clean restart.

DaBiGoReO.2601:

sirsquishy.8531:

DaBiGoReO.2601:

sirsquishy.8531:

DaBiGoReO.2601:

Tracked this down to getting routed by my ISP (Verizon Fios) to Europe! I’m in the US but my data is getting bounced to Netherlands and back. I’m like WTF so I call Verizon. They say it doesn’t make sense either but they believe the Anet server is publishing false routing info. At this point I’m not sure if Verizon is blowing smoke and they have no clue or if it is an issue with the Anet servers. Would be nice if Anet addressed this from their end to assure us it is not their servers.

Would you do me the favor of doing a traceRT showing the pathing from the US, out to France, and back to the US for Anets connection?

Reread what I typed. My connection is getting bounced to Amsterdaam (had to misspell cuz of cuss filter, go figure) Netherlands and back. I did the tracert thing, that is why I know this. Verizon will not let me talk to a network engineer or someone with a clue so that option is out the window. It does seem strange that a lot of people are having this issue but not sure if they are also getting routed to BFE and back like I am. If Anet is still saying it is not their servers then I’m at a dead end support wise.

I asked cause I WANT to see the traceroute.

Alright squish, here ya go. The 2 routers in VA also belong to Verizon even though they are listed as dba. Somehow, the last router in VA is throwing my traffic over to Europe before it gets routed back to TX. Have at it…

Tracing route to p4-23-c0-ncdc-pub.plaync.net [206.127.158.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms unknown [192.168.###.#]
2 2 ms 2 ms 2 ms L100.HRBGPA-VFTTP-11.verizon-gni.net [96.249.147
.1]
3 2 ms 2 ms 2 ms G9-0-7-211.HRBGPA-LCR-02.verizon-gni.net [130.81
.139.124]
4 14 ms 14 ms 14 ms so-12-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.
28.254]
5 12 ms 11 ms 11 ms 0.xe-11-1-1.GW9.IAD8.ALTER.NET [152.63.35.121]
6 17 ms 16 ms 16 ms tinet-gw.customer.alter.net [152.179.50.30]
7 107 ms 104 ms 102 ms xe-11-0-0.fra23.ip4.tinet.net [213.200.82.14]
8 200 ms 105 ms 105 ms 89.149.164.42
9 105 ms 101 ms 101 ms 206-127-157-86.plaync.com [206.127.157.86]
10 105 ms 105 ms 104 ms p4-23-c0-ncdc-pub.plaync.net [206.127.158.1]

Trace complete.

Maybe Verizon is right that the Anet servers are putting out bogus routing info.

yea, its not NCsoft doing that one. Its a BGP advertisement between

6 17 ms 16 ms 16 ms tinet-gw.customer.alter.net [152.179.50.30]

and

7 107 ms 104 ms 102 ms xe-11-0-0.fra23.ip4.tinet.net [213.200.82.14]

Verizon is taking Alter.net to get to NCSoft.com’s server, Alter is doing straight up fra23 (well known bad Node in France due to DoS attacks) to get to NCSoft.com’s servers.

so yea, while its not Verizon directly, its their link partner, Alternet.

http://www.notebookcheck.net/NVIDIA-GeForce-GT-525M.43889.0.html

Cotser.7015:

Okay I am running GW2 on a laptop, so I know that’s not optimal..
but I expect over 22 fps on lowest when alone.
CPU:Intel Core i5-2430M, 2.4GHz
RAM: 6GB
Graphics card: NVidia GeForce GT 525M (With most recent driver)

I’m bad with technology, please be gentle.
also I’m getting skill lag and long load times but I don’t know what’s up with that.
I do eventually plan of building my own PC, I just don’t have the money for it at the moment
Any help in advance for that would be appreciated too,

its the 525M thats holding you back.

Minimal settings, you should expect 25-30FPS with that setup.

Voldarus.2406:

Log Name: Microsoft-Windows-Kernel-EventTracing/Admin
Source: Microsoft-Windows-Kernel-EventTracing
Date: 2/10/2014 1:42:29 PM
Event ID: 3
Task Category: Session
Level: Error
Keywords: Session
User: SYSTEM
Computer: Quantum-PC
Description:
Session “Microsoft Security Client OOBE” stopped due to the following error: 0xC000000D
Event Xml:
<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-Kernel-EventTracing” Guid=“{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}” />
<EventID>3</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>14</Opcode>
<Keywords>0×8000000000000010</Keywords>
<TimeCreated SystemTime=“2014-02-10T21:42:29.181606400Z” />
<EventRecordID>102</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“192” />
<Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
<Computer>Quantum-PC</Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“SessionName”>Microsoft Security Client OOBE</Data>
<Data Name=“FileName”>C:\ProgramData\Microsoft\Microsoft Security Client\Support\EppOobe.etl</Data>
<Data Name=“ErrorCode”>3221225485</Data>
<Data Name=“LoggingMode”>5</Data>
</EventData>
</Event>

OK just got my system to crash and got this report, to be honest I have never been so happy to get a system crash heh

Kind of looks like Microsoft Security Client (essentials) Is broken.

I would verify that MSE is installed, then remove it.

..still need the faulting module though.

Voldarus.2406:

I also got this on the start up after the crash, don’t know if this will also help

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80070B9028
BCP3: 00000000B47B2000
BCP4: 0000000000000135
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Bug Check 0×124: WHEA_UNCORRECTABLE_ERROR

Need the entire BSOD message, including the Faulting Module. You could upload the Dump as well.

Usually this is a driver issue, though.

Voldarus.2406:

abomally.2694:

Have you checked BIOS to make sure your RAM is configured properly?

At this point, I recommend pulling out a stick of RAM, then trying GW2 again. If you have the same issue, remove that stick and put the other one in.

Also, even if Memtest doesn’t show any errors; that still isn’t conclusive regarding the condition of your memory because Memtest doesn’t really stress the memory like a game does.

So these issues are because GW2 stresses the system a lot, I can understand if I was running max settings but all low settings and still having issues is a little obscene for a 2 year old game

that is correct. It uses the CPU in such a way, that your system will crash if its not stable.

you can find the kernel error in event viewer under windows>system.

Voldarus.2406:

Here are my crash logs, also when it blue screens the BCCode is 124.

AppHangB1
Application Name: Gw2.exe
Application Version: 1.0.0.1
Application Timestamp: 52f2df6c
Hang Signature: f9de
Hang Type: 2048
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: f9de8efa308a8cf1b14404a4f77d74d8
Additional Hang Signature 2: 76b7
Additional Hang Signature 3: 76b7437f6cec5c7e8d0427e4032a30c9
Additional Hang Signature 4: f9de
Additional Hang Signature 5: f9de8efa308a8cf1b14404a4f77d74d8
Additional Hang Signature 6: 76b7
Additional Hang Signature 7: 76b7437f6cec5c7e8d0427e4032a30c9

that is not a windows BSOD, that is an application fault.
I need the Kernel dump.

Voldarus.2406:

Hi and thank you for the replies. I was so excited to start playing again and the game is still unplayable for me.
I have 8 gigs of RAM and Windows 7 Ultimate sp1, AMD Phenom™ II X6 1100T Processor, and of coarse GTX 660 Ti graphics card.
I have tried truing all of the graphics settings to low with no prevail. I even started getting blue screens of death due to some physical memory dump. I just did a mem test to see if my Ram was bad and everything is ok. It is driving me nuts because every test says that the system is fine.

An Application will never BSOD your OS unless your OS is already unstable. What was the stop code on the BSOD and the faulting Module.

we fix that, we probably fix the game.

Also, if you download and run CPU-Z, on the mainboard tab what is your PCI-E link speeds?

Cayenne.5341:

sirsquishy.8531:

I doubt the game maker can do anything to fix your issue. You need to poll all the users affected by this together and contact BT to get it resolved.

If they are infact rate limiting the packets for GW2, the data stream is so small they should be able to see that their rate limit is unnecessary (as opposed to Bit Torrent). They simply need to look at the queued CoS buckets they are rate-limiting by to see the tail-drops vs the red-drops to see that its not needed.

As the OP said, RIFT had the same problem and iirc BT didnt do anthing until they were contacted by Trion back then. The only difference is that for Trion it happened at launch, so the amount of upset users was probably bigger.

One of the annoying aspects is that the [insert any ISP] support is so bad. They try to blame it on a local problem with the clients hardware, software etc and offer you to send out a support guy that they will charge you for. They can do that because most customers can not argue their case well because they are lacking the technical knowledge / language.
I know how throttling of an MMO feels but I have no clue what CoS is.

CoS = Class of Service, its what Enterprise routers use to rate Limit applications.

While Rift ‘May’ have been able to do something with the ISP it would have been due to either a contractual agreement. It’s very rare that an application provider can tell an ISP what to do for their rate limit. And even rare for that ISP to listen and ‘do it’.

I’m afraid that this will have to come from the users stand point. Even if NCsoft wanted to jump in and tell BT to fix their CoS. BT does not have to listen. Unless there is an underlying contract that dictates so.

best thing to do is have the paying customer base complain to BT to get it fixed.

I doubt the game maker can do anything to fix your issue. You need to poll all the users affected by this together and contact BT to get it resolved.

If they are infact rate limiting the packets for GW2, the data stream is so small they should be able to see that their rate limit is unnecessary (as opposed to Bit Torrent). They simply need to look at the queued CoS buckets they are rate-limiting by to see the tail-drops vs the red-drops to see that its not needed.

http://lifehacker.com/5426041/understanding-the-windows-pagefile-and-why-you-shouldnt-disable-it

Miths.4619:

Actually I think it’s likely my particular problem can be entirely discounted based on the 20 minutes test I just did.
The last week is the first time I’ve attempted online gaming on my current router (and ISP) and I’ve also had intermittent lag and disconnect issues in several of the other games I’ve tried.

Just for the hell of it I decided to try plugging in a net cable instead of using wifi – even though I’ve never noticed any obvious problems with downloads and the like – and all problems are gone in the three games I’ve just tested.

Could just be coincidence of course, but that seems very unlikely as it was lag spike after lag spike and disconnect after disconnect mere minutes earlier on wifi.

I hope the rest of you can find a solution to your problems – which I’m sure are of a different origin if you’ve had no issues before – but it seems like this was it for me.

well regardless you have a network issue outside of your ISP

3 32 ms 32 ms 31 ms 195.16.161.82

you should not be seeing 32MS of latency to close to your ISP.

Since it didnt resolve, I dont know who that belongs to. but you should be able to call your ISP and have them figure it out.

yea, dont disable the pagefile. Windows is designed to run with it. Even if you have 32gigs of ram, if you disable the page file eventually the system will become unstable and need to be rebooted (Unless you are running ECC enabled memory).

Dont put the page file on the SSD, put it on a USB3.0 flash or HDD. Unless you have a high quality SSD that supports TRIM, the PageFile will actually damage the SSD.

Trinkette.3528:

Built a 5 screen PC for this game – does AE not support us moving the UI about on the screens like it does on our three screens? If so, anyone know how to get it done? They did for GW 1 and not 2; crazy if so?!

Not sure what AE is, but for EyeFinity you can move the UI Elements anywhere the game is rendered.

You cant have additional screens be outside the games viewable area and have UI elements on it.

I wish you could would be very nice.

yea a few things actually.

Im going to assume your running a desktop, since the Model was generic.

Download K10stat, and load the default settings for the steppings. Then change p0 and p1 to match your ‘boost’ speed. This will lock the CPU at the higest possible Freqency and this alone will help with the APU’s performance.

then disable the GPU thats bound to the APU. The less going through the CPU the better off you are. Only run off the PCI-E Card for best possible performance there.

That should give you better FPS off the bat (not 60, more like mid 40’s)

To get 60+ you need to over clock that APU. If you over clock the APU get a better CPU cooler, as they get HOT. You should be able to push that APU to 5.2ghz+ by using K10Stat’s P-state configuration.

If you have a good MB with a unlocked bios you can do the overclocking from there. But its easier to manage with K10stat in windows IMHO for APU’s unless you really know what your doing.

DaBiGoReO.2601:

sirsquishy.8531:

DaBiGoReO.2601:

Tracked this down to getting routed by my ISP (Verizon Fios) to Europe! I’m in the US but my data is getting bounced to Netherlands and back. I’m like WTF so I call Verizon. They say it doesn’t make sense either but they believe the Anet server is publishing false routing info. At this point I’m not sure if Verizon is blowing smoke and they have no clue or if it is an issue with the Anet servers. Would be nice if Anet addressed this from their end to assure us it is not their servers.

Would you do me the favor of doing a traceRT showing the pathing from the US, out to France, and back to the US for Anets connection?

Reread what I typed. My connection is getting bounced to Amsterdaam (had to misspell cuz of cuss filter, go figure) Netherlands and back. I did the tracert thing, that is why I know this. Verizon will not let me talk to a network engineer or someone with a clue so that option is out the window. It does seem strange that a lot of people are having this issue but not sure if they are also getting routed to BFE and back like I am. If Anet is still saying it is not their servers then I’m at a dead end support wise.

I asked cause I WANT to see the traceroute.

The whole AMD vs Intel is irrelevant for the OP. He is crashing and he shouldn’t be.

But we still dont know your system specs. Which x6 are you running (there are 5 different ones), which Motherboard, What ram configuration, and what power supply?

Are you overclocking at all?

what are your ingame settings?

when you upgraded from the AMD 5770 to the Nvidia 660TI, did you do a driver sweep from safemode before installing the Nvidia Drivers?

Also can you attach the full crash log?

Miths.4619:

Will you do a tracert from command prompt?

tracert 206.127.158.1

and paste that here.

I would like to know if you guys have an SLA in existence that would let you open a wide area ticket with your ISP to test pathing between the servers and your clients?

I ask, because I see a lot of transport issues with level3, tinet, and a couple with upc in a ‘area outage’ situation.

Here are some of the Nodes I found effected by Latency. Note, these Nodes appear on MANY of the different posters traceroutes.

149 ms 149 ms 149 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
36 ms 36 ms 40 ms xe-4-0-1.fra23.ip4.tinet.net [89.149.181.157]
145 ms 148 ms 145 ms 145 ms xe-11-3-0.fra23.ip4.tinet.net [141.136.110.113]
186 ms 96 ms 98 ms ae1.XT2.FFT1.ALTER.NET [140.222.232.69]
40 ms 12 ms 20 ms cz-pra-pop1-rb1-vla106.net.upc.cz

This kind of SLA would let you and your ISP work together to notify transport carriers of their issues, and get updates on the tickets which then let you reflect them back to your customers/clients. Though, you would not be able to press the issue for repair as you don’t hold any contracts with transport carriers (that I know of, you might with whatever transports your ISP has direct connections to)

I would also request that ArenaNet have a section on their website that covers network updates, both on a Server Side and a transport side.

For example;
As it has been stated, and proven, over the last couple weeks or so, France was under a very large ADDoS which took down 95% of the countries available BW. The DoS was recorded at 19.86Gbps over their 21.96Gbps connection, effectively taking down that entire infrastructure. France has direct nodes going back to our ISP for transport. So that ADDoS directly affected connections between us and our clients/users that transported across FRA23, FRA61, and a couple Frankfurt nodes. Until the DoS is resolved your playability will be affected. And unfortunately this is entirely out of our control. Thank you for your understanding, and we will keep this topic updated.

Having this posted on the forums, or a status update page would have helped with PR pertaining to your product(s). As there is noting that can really be done about a DoS attack (unless you Proxy relay it off to a faster connection then drop the SYN requests, Intrusion Protection FTW!), anyone affected would just have to wait until the ADDoS quieted down, or stopped.

Now I know the forum rules, and I’m Not supposed to put your companies name in the title or ‘ask direct’ questions this way. But in all honesty, I don’t care. It’s time these questions are asked, and these feature requests are put on the board. Infrastructure support is just as important as your game’s software support and your living story updates. And, It’s time this gets addressed.

Posters – Please leave this Thread alone. I am only looking for communication from Anet on this. With a connection thread with 2,000+ replies showing proof of various connection issues (sorry, but hardly any are at ArenaNet’s end) I would like them to start investigating these issues and being more professional by updating the community on their status, rather then letting them ‘just go’.

Thx!

Rydrion.4528:

Lag is typically during the evening and started roughly a month and a half ago. Ive called my ISP and they just tell me nothing is wrong with my house setup and they see no “speed” problem.
Location : Cali (US)
Tracing route to plaync.com [112.175.196.14]
over a maximum of 30 hops:

1 2 ms 3 ms 2 ms homeportal [192.168.1.254]
2 * 31 ms 54 ms —-—
3 * * * Request timed out.
4 * 642 ms 411 ms 75.56.90.17
5 675 ms 527 ms 535 ms 12.83.71.141
6 55 ms 201 ms 87 ms 12.123.157.93
7 54 ms 55 ms 55 ms 12.119.171.74
8 170 ms 170 ms 170 ms 112.174.87.125
9 177 ms 183 ms 171 ms 112.174.84.105
10 175 ms 180 ms 184 ms 112.174.8.65
11 172 ms 172 ms 171 ms 112.174.27.22
12 169 ms 170 ms 170 ms 112.188.250.30
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.

All the way to 30 are just time outs.

I redid the the test and the one over 600 has gone down to 50 so

Your Traces arent resolving hostnames. However the Hop here

4 * 642 ms 411 ms 75.56.90.17

is where your Lag starts. Looks like your ISP, or Modem?

DaBiGoReO.2601:

Tracked this down to getting routed by my ISP (Verizon Fios) to Europe! I’m in the US but my data is getting bounced to Netherlands and back. I’m like WTF so I call Verizon. They say it doesn’t make sense either but they believe the Anet server is publishing false routing info. At this point I’m not sure if Verizon is blowing smoke and they have no clue or if it is an issue with the Anet servers. Would be nice if Anet addressed this from their end to assure us it is not their servers.

Would you do me the favor of doing a traceRT showing the pathing from the US, out to France, and back to the US for Anets connection?

Antares.5234:

Ok so since yesterday I have some really bad lag issues. Did the tracert cmd and got this

C:\Users\asus>tracert 206.127.158.1

Výpis trasy k p4-23-c0-ncdc-pub.plaync.net [206.127.158.1]
s nejvýše 30 sm?rováními:

1 2 ms 1 ms 1 ms RT-G32 [192.168.1.1]
2 2 ms 2 ms 1 ms 192.168.4.1
3 3 ms 2 ms 2 ms 172.21.36.65
4 5 ms 4 ms 3 ms 10.10.10.109
5 9 ms 5 ms 7 ms 10.10.10.105
6 149 ms 102 ms 92 ms 10.10.10.5
7 13 ms 11 ms 8 ms v262.cz-pra-pop62-rb1.net.upc.cz [77.48.21.53
8 40 ms 12 ms 20 ms cz-pra-pop1-rb1-vla106.net.upc.cz [84.116.222
]
9 12 ms 9 ms 9 ms 84-116-131-153.aorta.net [84.116.131.153]
10 10 ms 11 ms 19 ms ge-0-1-0.prg11.ip4.tinet.net [77.67.90.25]
11 18 ms 18 ms 20 ms xe-4-1-0.fra61.ip4.tinet.net [89.149.184.157]
12 18 ms 18 ms 17 ms cdnetworks-gw.ip4.tinet.net [77.67.71.122]
13 184 ms 19 ms 19 ms 206-127-157-94.plaync.com [206.127.157.94]
14 25 ms 26 ms 19 ms p4-23-c0-ncdc-pub.plaync.net [206.127.158.1]

Your issue is not internet facing, in between YOU and your ISP is a private (RFC) router running 10.10.10.5, that is probably the cause of your Latency/Connection issues.

Whoever controls your internet connection needs to be contacted. And not your ISP directly.

Just a reminder – that Ping Path is COMPLETELY useless. STOP POSTING Them.

Instead run tracert, it gives ALOT more valid information then PingPath does.

TNoD.8143:

Game is kittening unplayable. AGAIN. 350-600ms ping compared to the usual 50-70ms.

ISP: Videotron (east coast canada)
Server: Borlis pass

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\—————>tracert 64.25.38.60

Tracing route to 64.25.38.60 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms my.router [10.168.3.254]
2 * * * Request timed out.
3 16 ms 15 ms 7 ms 216.113.124.57
4 14 ms 11 ms 15 ms 216.113.122.197
5 12 ms 9 ms 9 ms 216.113.122.154
6 * * * Request timed out.
7 20 ms 17 ms 15 ms if-2-2.tcore2.NYY-NewYork.as6453.net [64.86.226.
14]
8 19 ms 16 ms 14 ms if-11-2.tcore1.NYY-NewYork.as6453.net [216.6.99.
2]
9 16 ms 17 ms 17 ms if-5-5.tcore1.NTO-NewYork.as6453.net [216.6.90.6
]
10 29 ms 28 ms 33 ms ae9.edge1.NewYork.Level3.net [4.68.62.185]
11 149 ms 149 ms 149 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
12 140 ms 150 ms 150 ms ae-40-40.ebr2.Washington1.Level3.net [4.69.201.9
3]
13 150 ms 145 ms 146 ms ae-82-82.csw3.Washington1.Level3.net [4.69.134.1
54]
14 153 ms 149 ms 145 ms ae-81-81.ebr1.Washington1.Level3.net [4.69.134.1
37]
15 * * * Request timed out.
16 144 ms 148 ms 149 ms ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
17 146 ms 142 ms 147 ms ae-73-73.csw2.Dallas1.Level3.net [4.69.151.145]

18 150 ms * 140 ms ae-2-70.edge2.Dallas1.Level3.net [4.69.145.75]
19 149 ms 148 ms 150 ms 4.59.197.34
20 53 ms 56 ms 52 ms 64.25.32.9
21 57 ms 56 ms 54 ms 64.25.32.26
22 53 ms 54 ms 55 ms 64.25.32.82
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

FIX YOUR kitten OR I’M QUITTING THIS GAME. It definitely is NOT my ISP and support has been 0 help.

And its not Anet’s ISP either. its a transport node in NY ;

11 149 ms 149 ms 149 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]

Call your ISP and see if they are able to investigate the NY Node from their end on your behalf.

DaBiGoReO.2601:

Tracked this down to getting routed by my ISP (Verizon Fios) to Europe! I’m in the US but my data is getting bounced to Netherlands and back. I’m like WTF so I call Verizon. They say it doesn’t make sense either but they believe the Anet server is publishing false routing info. At this point I’m not sure if Verizon is blowing smoke and they have no clue or if it is an issue with the Anet servers. Would be nice if Anet addressed this from their end to assure us it is not their servers.

Verizon can verify that very easily with their BGP ASN pathing. If Anet’s servers were publishing martians into the BGP cloud (sounds weird, but that is a Technical term) then EVERYONE would be affected.

But again, this is extremely easy for any ISP to verify by simply looking at their BGP Routing table for the destination network (NCSoft’s Servers).

Ethics.4519:

Target Name: p4-23-c0-ncdc-pub.plaync.net
IP: 206.127.158.1
Date/Time: 2/7/2014 9:25:16 PM

1 3 ms 1 ms 2 ms 1 ms homeportal [192.168.1.254]
2 * * * * [-]
3 * * * * [-]
4 26 ms 25 ms 24 ms 28 ms [12.83.77.13]
5 34 ms 33 ms 34 ms 76 ms [12.122.212.9]
6 35 ms * * * ae7.dal33.ip4.tinet.net [199.229.231.25]
7 145 ms 148 ms 145 ms 145 ms xe-11-3-0.fra23.ip4.tinet.net [141.136.110.113]
8 146 ms 155 ms 145 ms 145 ms [89.149.164.42]
9 145 ms 144 ms 144 ms 144 ms 206-127-157-86.plaync.com [206.127.157.86]
10 154 ms 146 ms 152 ms 158 ms p4-23-c0-ncdc-pub.plaync.net [206.127.158.1]

Ping statistics for p4-23-c0-ncdc-pub.plaync.net
Packets: Sent = 4, Received = 4, Lost = 0 (0.0%)
Round Trip Times: Minimum = 146ms, Maximum = 158ms, Average = 152ms

I pinged an IP I saw earlier.

I figured 2 & 3 my ISP just isn’t letting me ping them, is that right? or is there an issue.

Also 86% packet lost at 6 is concerning. I’ve done 4 or 5 ping tests and this is the first time I’ve seen packet loss at 6

Your affected by the France DoS attack

7 145 ms 148 ms 145 ms 145 ms xe-11-3-0.fra23.ip4.tinet.net [141.136.110.113]

As for the response question, some routers have NHRP disabled so thats why they * * * out, or dont respond to ICMP during trace routes.

Steakpuncher.1603:

sirsquishy.8531:

Astro.7318:

sooo, is there a way to fix this or are we just helpless still

Call your ISP, they are the only ones that can initiate to fix this…

Not the OP, however I have tried speaking to BT on this matter through the correct help channels and they don’t seem to care. The issue itself actually seems to be at a higher level along the route from the UK to the servers and is likely out of BT’s personal control.

Apparently there is an issue at a network node in France (unconfirmed) but it appears that depending on how your connection to the servers is routed you can either experience no connection, laggy connection, or frequent disconnection (or a mix of all three).

Nobody seems to want to take ownership of the problem. Arenanet just point you to your ISP and the ISP blames Arenanet. Neither seem to actually want to escalate the issue and take it up with whatever ISP is causing the issue along the route.

That is why you do TraceRT’s and submit them to your ISP. They can initiate a support session with the peering connections between them and the affected nodes. BUT only a customer that holds an SLA contract, or the ISP/Sub-providers can do that.

Just calling them direct wont do anything, because they don’t HAVE to answer to you.

I just reread most of this thread, It really sounds like the system board isn’t communicating with the CPU properly. Probably due to the BIOS.

You are using the SAME Motherboard that you upgraded your system from. It was working perfectly on the old CPU/GPU.

that really tells me its a BIOS code issue at this point. So updating the BIOS should resolve this.

HatSimulator.9362:

sirsquishy.8531:

HatSimulator.9362:

kitten ME IT ALL CAME BACK kitten THIS kitten MAN

OHHHHHHH K,

so your NEW build is just a GPU and CPU. You are using your old Motherboard and possibly your PSU.

what BIOS is running on your MB. According to ASRock’s website you NEED to be on bios version P1.20 to have an FX8350 installed in your Motherboard.

P1.20? What does that mean? I jsut recentely updated my BIOS but http://www.asrock.com/mb/AMD/970%20Pro3/?cat=CPU shows me exactly what i need no download links to it.. but then theres http://www.asrock.com/mb/AMD/970%20Pro3/?cat=Download&os=BIOS&Model=970%20Pro3 that has download links, should i just get 1.90?

I already have 1.90 on my computer

I didnt look at your BIOS versions, as there are different versions of that board. You need to MATCH the model number with the BIOS download PERFECTLY, else you risk Bricking your BIOS and wrecking the board.

Open the case, and look for the model number (generally between PCI-E Slots) and record the entire string on paper, including any ver, ref, series number that may follow.

use that to find the proper bios version for your Board.

In the current bios you should be able to see what version is installed. p1.20 is the first BIOS that they released to fully support the FX8350 CPU.

While the previous BIOS might work with that CPU, the P1.20 will probably address performance issues and include the proper ref machine ID/UID codes the bios will use to properly ID the CPU.

This is where you now need to start, verify your system board version, verify your BIOS version vs what the current latest is. If the latest is newer then update the BIOS and start troubleshooting from scratch.

Nydo.3406:

Ok, here we are:
acing route to 206-127-159-188.plaync.com [206.127.159.188]
er a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 5 ms 4 ms 4 ms L100.NWRKNJ-VFTTP-77.verizon-gni.net [71.187.3.1

3 7 ms 7 ms 7 ms G0-9-0-1.NWRKNJ-LCR-22.verizon-gni.net [130.81.2
.190]
4 8 ms 7 ms 8 ms so-6-1-0-0.NWRK-BB-RTR2.verizon-gni.net [130.81.
9.16]
5 7 ms 7 ms 7 ms 0.xe-3-2-0.IL2.NYC9.ALTER.NET [152.63.26.93]
6 8 ms 9 ms 7 ms 0.ge-1-2-0.IL2.NYC12.ALTER.NET [152.63.26.98]
7 186 ms 96 ms 98 ms ae1.XT2.FFT1.ALTER.NET [140.222.232.69]
8 109 ms 92 ms 92 ms ae1.GW8.FFT4.ALTER.NET [149.227.16.54]
9 97 ms 97 ms 97 ms 213.71.135.138
0 100 ms 101 ms 102 ms 206-127-157-86.plaync.com [206.127.157.86]
1 105 ms 100 ms 101 ms 206-127-157-102.plaync.com [206.127.157.102]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
0 * * * Request timed out.
1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
0 * * * Request timed out.

ace complete.

Boom!

7 186 ms 96 ms 98 ms ae1.XT2.FFT1.ALTER.NET [140.222.232.69]

Thats the issue.

Astro.7318:

sooo, is there a way to fix this or are we just helpless still

Call your ISP, they are the only ones that can initiate to fix this…

HatSimulator.9362:

kitten ME IT ALL CAME BACK kitten THIS kitten MAN

OHHHHHHH K,

so your NEW build is just a GPU and CPU. You are using your old Motherboard and possibly your PSU.

what BIOS is running on your MB. According to ASRock’s website you NEED to be on bios version P1.20 to have an FX8350 installed in your Motherboard.

Nydo.3406:

I did the tracert, and I must leave for work, and haven’t figured out how to copy from command prompt to show here, but I show no trouble until the same hop in Dallas that everyone else complains about, with hops 1-6 all 1 to 7 ms. The hop in Dallas is then 96, the next four are between 92 and 100, then there are a series of timeouts after a slightly different ip at plaync.com. If you want to leave instructions for copying the command prompt, I will do that when I am back home in about 5 hours.

96 is a problem.

You should never go above mid 40’s, 8-17 is acceptable at your ISP however.

to copy/paste from CMD you right click, choose mark. Left click in the Dos window and highlight the text you want, then right click.

then paste.

HatSimulator.9362:

SO i turned off the thermal protection shizz on my BIOS and it went really steady and all my issues were gone. Now its a whole different type of lag. Now instead of dropping frames my game just skips 60 frames every few seconds. Awesome

Are you sure that you plugged all the power connections into the Motherboard that needed to be plugged in?

There should be a 20+4, and a 4+4, and MAYBE a 4pin Molux connector.

Its also kinda starting to sound like maybe your motherboard is just bad.

Badger.5493:

sirsquishy.8531:

Badger.5493:

I was fine until the EoTM patch as well, never had a disconnect issue (that wasn’t the dog pulling the router out at the wall). Now I’m lucky to manage 15mins online, and as soon as there’s any other players nearby – eg. events, WvW, sPvP – I get ability latency which suddenly strikes then eventually a disconnect as my character runs impotently into walls :-(

1: s6.hostlocal.com (207.158.52.56) 0.121ms pmtu 1500
1: 207.158.52.125 (207.158.52.125) 0.507ms
1: 207.158.52.125 (207.158.52.125) 0.464ms
2: vlan127.car1.SanDiego1.Level3.net (4.79.33.229) 10.092ms
3: ae-11-11.car2.SanDiego1.Level3.net (4.69.133.210) 150.253ms asymm 25
4: ae-4-4.ebr1.Dallas1.Level3.net (4.69.133.214) 149.956ms asymm 16
5: ae-71-71.csw2.Dallas1.Level3.net (4.69.151.137) 151.372ms asymm 16
6: ae-63-63.ebr3.Dallas1.Level3.net (4.69.151.134) 154.026ms asymm 16
7: no reply
8: ae-2-2.ebr1.Washington1.Level3.net (4.69.132.86) 150.436ms asymm 16
9: ae-61-61.csw1.Washington1.Level3.net (4.69.134.130) 152.580ms asymm 16
10: ae-82-82.ebr2.Washington1.Level3.net (4.69.134.153) 150.104ms asymm 16
11: ae-42-42.ebr2.Paris1.Level3.net (4.69.137.53) 151.591ms asymm 16
12: ae-45-45.ebr1.Frankfurt1.Level3.net (4.69.143.133) 150.363ms asymm 16
13: ae-91-91.csw4.Frankfurt1.Level3.net (4.69.140.14) 151.810ms asymm 15
14:

this is why

3: ae-11-11.car2.SanDiego1.Level3.net (4.69.133.210) 150.253ms asymm 25

Level3 is slowing you down, call your ISP and get them to test their feed from Level3 for connectivity.

Thanks for your reply and forgive my ignorance, but what does this mean I need to do? I only ask because I’m likely to be fobbed off by some tech support person telling me to reset my router if I don’t have something specific to say… ;-)

You call your ISP, you explain that you see physical evidence that your ISP is having latency issues with Level3, at IP address 4.69.133.210, and you formally request your ISP to investigate the issue.

This process is called Head to Head testing. Since your ISP has a direct Feed with Level3, they are able to do with with in their SLA service contract.

If the Tech that answers the phone is clueless about the head to head testing, escalate up to Tier3 (speak to managers if you need to). And when you get to a tech that understands what you are requesting, give them the TraceRT you posted here in the Forums.

first, NEVER open a support call on the web. You get the absolute bottom of the barrel support personell when doing that with ANY isp.

Second, do a tracert to ncsoft.com’s servers, CALL your ISP and provide them the data. If they will not help escalate your ticket to Tier2 or Tier3. IF they refuse ask to speak with a manager.

From the dialog you posted, I would be calling and escalating the issue.

Nydo.3406:

sirsquishy, I have been experiencing the same exact problems, and I live in New Jersey. I have sent my diagnostic report several times now; if I do my own tracert, what do I use as the domain name? the addresses that I have taken off of the diagnostic aren’t found.

Do a tracert to 206.127.159.188 (206-127-159-188.plaync.com)

Loxsus.3841:

sirsquishy.8531:

TRON.1085:

sirsquishy.8531:

TRON.1085:

My trace route.

http://imageshack.com/a/img268/8063/kfqm.jpg

FRA23, that’s the hop that is causing you Lag. and France is under a heavy DoS attack the last i checked. Nothing to do but call your ISP open a ticket and tell them to trace it down to France and work the issue out with them.

You are at the mercy of whoever is doing the DoS.

These issues only started when the new patch hit a few days ago.

Co incidence? I don’t think so.

yes, exactly. its coincidence.

Software patch being the cause would affect the entire player base. And its not. This is a network issue, and I have giving you guys in EU the data you need to prove it.

If you dont want to listen, thats fine. But your going to be hitting your head against a brick wall about it in the mean time.

Notice everyone you talk to since these recent problems, you claim its on their end?

um, because it is. If you knew how to read a traceroute you would be saying the same thing.

going from 10MS at your ISP to a 150MS spike to the upstream just outside of your ISP will cause very interesting behavior.

But dont take my word for it, as I dont really care…just wasting time helping you all out.

HatSimulator.9362:

sirsquishy.8531:

HatSimulator.9362:

Okay this was already installed i guess so now what

start>control panel> power options.

Set the power Plan to High.

It was already set to high this whole time

With out being there to see it myself, there isnt much I can do from here.

But this is what I know, something in your system is throttling your CPU and possibly your GPU. Once you find out what, you can fix the issue.

Maybe tear your system apart like mentioned before. Reset your BIOS, and put everything back together and see if that helps. You did build your system yea?

HatSimulator.9362:

Okay this was already installed i guess so now what

start>control panel> power options.

Set the power Plan to High.

HatSimulator.9362:

sirsquishy.8531:

Ok wait, your running an FX CPU. New system…what OS?

If its windows7, did you install the AMD FX service patch for Windows 7?

windows 7 and i dont remember installing that but ill see abou that real quick

Get that patch installed, then we will revisit.

it sounds like Windows cannot handle your FX cpu (its built differently then most other CPUs) and there is a patch written for that. If that doesnt fix it, then your issue is power related.

Something is forcing your entire system to clock down (CPU, GPU…ect), its probably ACPI power management (power options in windows), or its thermal protection detected in the BIOS.

Ok wait, your running an FX CPU. New system…what OS?

If its windows7, did you install the AMD FX service patch for Windows 7?

HatSimulator.9362:

The core speed of my cpu from to 1000 Mhz from 4000 when i lag as well

when you lag, your CPU drops to 1Ghz?

if so, then your CPU is the cause of this…..

Badger.5493:

I was fine until the EoTM patch as well, never had a disconnect issue (that wasn’t the dog pulling the router out at the wall). Now I’m lucky to manage 15mins online, and as soon as there’s any other players nearby – eg. events, WvW, sPvP – I get ability latency which suddenly strikes then eventually a disconnect as my character runs impotently into walls :-(

1: s6.hostlocal.com (207.158.52.56) 0.121ms pmtu 1500
1: 207.158.52.125 (207.158.52.125) 0.507ms
1: 207.158.52.125 (207.158.52.125) 0.464ms
2: vlan127.car1.SanDiego1.Level3.net (4.79.33.229) 10.092ms
3: ae-11-11.car2.SanDiego1.Level3.net (4.69.133.210) 150.253ms asymm 25
4: ae-4-4.ebr1.Dallas1.Level3.net (4.69.133.214) 149.956ms asymm 16
5: ae-71-71.csw2.Dallas1.Level3.net (4.69.151.137) 151.372ms asymm 16
6: ae-63-63.ebr3.Dallas1.Level3.net (4.69.151.134) 154.026ms asymm 16
7: no reply
8: ae-2-2.ebr1.Washington1.Level3.net (4.69.132.86) 150.436ms asymm 16
9: ae-61-61.csw1.Washington1.Level3.net (4.69.134.130) 152.580ms asymm 16
10: ae-82-82.ebr2.Washington1.Level3.net (4.69.134.153) 150.104ms asymm 16
11: ae-42-42.ebr2.Paris1.Level3.net (4.69.137.53) 151.591ms asymm 16
12: ae-45-45.ebr1.Frankfurt1.Level3.net (4.69.143.133) 150.363ms asymm 16
13: ae-91-91.csw4.Frankfurt1.Level3.net (4.69.140.14) 151.810ms asymm 15
14:

3: ae-11-11.car2.SanDiego1.Level3.net (4.69.133.210) 150.253ms asymm 25

Call your ISP and get them to test with Level3.

Badger.5493:

I was fine until the EoTM patch as well, never had a disconnect issue (that wasn’t the dog pulling the router out at the wall). Now I’m lucky to manage 15mins online, and as soon as there’s any other players nearby – eg. events, WvW, sPvP – I get ability latency which suddenly strikes then eventually a disconnect as my character runs impotently into walls :-(

1: s6.hostlocal.com (207.158.52.56) 0.121ms pmtu 1500
1: 207.158.52.125 (207.158.52.125) 0.507ms
1: 207.158.52.125 (207.158.52.125) 0.464ms
2: vlan127.car1.SanDiego1.Level3.net (4.79.33.229) 10.092ms
3: ae-11-11.car2.SanDiego1.Level3.net (4.69.133.210) 150.253ms asymm 25
4: ae-4-4.ebr1.Dallas1.Level3.net (4.69.133.214) 149.956ms asymm 16
5: ae-71-71.csw2.Dallas1.Level3.net (4.69.151.137) 151.372ms asymm 16
6: ae-63-63.ebr3.Dallas1.Level3.net (4.69.151.134) 154.026ms asymm 16
7: no reply
8: ae-2-2.ebr1.Washington1.Level3.net (4.69.132.86) 150.436ms asymm 16
9: ae-61-61.csw1.Washington1.Level3.net (4.69.134.130) 152.580ms asymm 16
10: ae-82-82.ebr2.Washington1.Level3.net (4.69.134.153) 150.104ms asymm 16
11: ae-42-42.ebr2.Paris1.Level3.net (4.69.137.53) 151.591ms asymm 16
12: ae-45-45.ebr1.Frankfurt1.Level3.net (4.69.143.133) 150.363ms asymm 16
13: ae-91-91.csw4.Frankfurt1.Level3.net (4.69.140.14) 151.810ms asymm 15
14:

this is why

3: ae-11-11.car2.SanDiego1.Level3.net (4.69.133.210) 150.253ms asymm 25

Level3 is slowing you down, call your ISP and get them to test their feed from Level3 for connectivity.

TRON.1085:

sirsquishy.8531:

TRON.1085:

My trace route.

http://imageshack.com/a/img268/8063/kfqm.jpg

FRA23, that’s the hop that is causing you Lag. and France is under a heavy DoS attack the last i checked. Nothing to do but call your ISP open a ticket and tell them to trace it down to France and work the issue out with them.

You are at the mercy of whoever is doing the DoS.

These issues only started when the new patch hit a few days ago.

Co incidence? I don’t think so.

yes, exactly. its coincidence.

Software patch being the cause would affect the entire player base. And its not. This is a network issue, and I have giving you guys in EU the data you need to prove it.

If you dont want to listen, thats fine. But your going to be hitting your head against a brick wall about it in the mean time.

Reborn.2934:

Asacledhae.2650:

From Piken Square too here, constant disconnections for the last 4 hours. Never had an issue before the latest patch.

yeah …same to PS too. i will try to change the title to a more common title

Will you post a tracert to that playNC server you are blaming?
Im willing to bet your latency starts on a FRA node (FRA23 as of late).

actually, its going to be this node that is affecting your Latency/LAG

5 25ms 1/ 25 = 4% 0/ 25 = 0% xe-9-1-0.bar1.Sofia2.Level3.net [212.162.46.109]

call your ISP and have them do Head to Head testing with Level3. as that is where YOUR issue is at currently.

dodgycookies.4562:

imo mantle is amd finally waving the white flag on hardware performance vs intel and a desperate attempt at software optimization in order to close the gap.

This is bad for hardware improvement since intel hasn’t had real competition since the phenom II’s and it shows in the small marginal performance increases we’ve had since sandy bridge.

my point is that if amd is attemping to close the gap with software, what happens when the intel/microsoft/nvidia start doing that too? (which i hope they do) The performance gap goes back to what it is now, and amd is still lagging behind in the hardware department and intel still has no real incentive to greatly improve their processors. And we the consumer are still left with this marginal iteration rather than real innovation.

We have hit the end of the line with HW performance. I would say 5.1Ghz is about anything we can expect for Clock speeds from either AMD or Intel with out jumping to new innovative technology (Quantum computing??).

So to bridge the gaps between the 2 vendors, who have weird competition issues, we have to look at software now.

But, that issue brings a whole new onslaught of issues. Mantle built for AMD, but is forced to run with Intel means additional optimization issues down the road. Same goes for anything Nvidia/Intel might throw back at AMD.

So this is the start of the optimization war I have been waiting on since about 2008-2009. And, it was only a matter of time before both hardware vendors hit their best in suite solutions and can go no further (aside from feature sets).

Anyone who works in the virtualization space, knows all of this to well now.