*But if you purchased one set and got a second set free with the game, that’s not a refund that we’d make. *
This seems illogical. I assume you’re referring to the free skin some players received with their game purchase. – that’s not free. Whatever the source of the original skin set (and the original skin had to be the one that came with the game – you misrepresented the order of things) the player still spent gems and potentially out of pocket funds to buy the second skin because he wanted to use it again. He’s in the same spot as everyone else, he spent gems on a second version of a skin which the Wardrobe update rendered redundant.
Even if someone gifted me a skin and I liked it so much that I bought a second version for the old sPvP locker then I’m still due a refund because a major change to the game made gems I spent in the store invalid.
In fairness to the players affected by this change, you should rethink this line of thought – because it isn’t treating them fairly.
P.S. I want to add that I’ve had nothing but good experiences with Support, and I love how communicative Gaile and the others are. I received my skin refund the same day
. This is just honest feedback on a comment I saw in the dev tracker.
I appreciate your kind words and understand your feedback. I do want to say, though, that the refund system is set up to detect two purchases of the item, and not a gift, a trade, a in-game acquisition (say, through a Black Lion Key, if such a thing were possible), a free distribution, or a “gift with purchase.”
So the distinction is not about what someone has in duplicate as opposed to how it was acquired. Again, if you purchased two items, you’d be eligible for a refund. I do take on board that not everyone will agree with that decision, but that is how it works.
My husband and I both play GW2 and what happened for us is that he purchased the Magitech armor and loved it so much he wanted a second set. I had gems in my account so I gifted him a second set. As he had two sets upon the feature patch he contacted support we found out they wouldn’t refund him for the set so he forwarded me his ticket and I contacted support and gave them my information and ultimately they refunded me for the gift of his second set (and I was able to get the magitech set for myself!) It took a while, quite understandably so, but in the end we now both have a set of magitech rather than him having two sets.
I love the customer support folks and know how hard it can be. Where can I send them a thank you gift? (PM me the address) I still have an open ticket regarding a missing item but I’m fine to wait patiently until they can get to me. Every ANET person I’ve ever talked to has been pleasant and wonderful. Just wish I could give everyone there hugs. <3
Slow start with about 650 skins unlocked so far but I have all the aquabreathers and most of the back items.
→ Cultural weapons, armor, temple, Order just a gold/timesink
→ Gemstore sets…working on it slowly will probably buy $20-$35 of gems each paycheck to get those, already have most of the stuff
→ Black Lion Weapons…really just a gold/timesink I’ll get there. First set to complete is my favorite (Sclerite)….have most so far.
→ SAB? Bring it on!
→ Legendaries? 2 down…..this will take a LONG time as my RNG luck is terrabad. Likely will never ever see a precursor drop into my lap so just another gold/timesink.
→ Ascended Weapons/Armor: Once I can stop selling my ascended crafting mats to buy all the other stuff….easy peasy.
→ Teq’s Hoarde…1 down, 18 to go. Need to start doing Teq again.
→ Wurm….need to stalk TTS and actually do the wurm XD
→ Need to work on doing more fractals again too…almost finished that fractal frequenter and have 3 of the weapons so far.
→ AP sets… I’ll get there eventually! I’m at 15.5k and counting
Now to just coax those toxic shoulders and other items out of the gem store >.>