Dev Tracker

Queue dosnt work

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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Literally nothing happens when I try to soloQ. I just hear the click sound but nothing more.

Does the animation play and wipe into a larger arena button/panel?

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Bug ? "Walking in water" effect in the new area ?

in Bugs: Game, Forum, Website

Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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We’re aware of this particular issue. Thanks for bringing it up!

(My favorite part of this was walking on “liquid” wooden planks ;P)

Tribal armor set

in Guild Wars 2 Discussion

Posted by: Joey Thompson.8064

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Joey Thompson.8064

Lead Game Master

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The Tribal armor set and other armor sets that were sPvP-exclusive will be obtainable again at some point in the future. There is no ETA as to when this will happen.

Guild Bank bugged

in Bugs: Game, Forum, Website

Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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We’re aware of this issue and our Quality Assurance team is looking into it. Thanks for bringing it up!

Queue dosnt work

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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Keeps giving me the “unable to access log-in server” when i try to do ranked or unranked pvp its only been doing it since the patch dropped.

That doesn’t sound related to PvP (as PvP doesn’t have log-in servers outside the regular GW2 servers.)

Can you post something in this forum or create a support ticket?
https://forum-en.gw2archive.eu/forum/support/bugs

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Queue dosnt work

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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Now?

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Queue dosnt work

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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You good now, Scheherezade.7162?

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Queue dosnt work

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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You should be fixed now @grins.6475!

Sorry, you just had some leftover data from the bug that was causing the servers to crash earlier.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Ranked PVP stats missing/

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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We’re working on a fix for the missing profession stats.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Queue dosnt work

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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Sorry about that, had a bug, It’s fixed, should be fine now.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Queue dosnt work

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Game Update Notes - December 2, 2014

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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12/02/14 – December 2 Release Notes
Release Notes:
LIVING WORLD
Seeds of Truth
The death of the Zephyrite Master of Peace and Caithe’s hasty exit with Glint’s egg have left more questions than answers. Why did Caithe take the egg? And, more importantly, how do you catch a thief?
Achievements
After completing Seeds of Truth, showcase your tactical mastery as a hero of Tyria by completing challenging, episode-related achievements.
Rewards

  • Continue collecting Carapace and Luminescent armor with the addition of heavy, medium, and light boots and leg armor.
    • Earn pieces of Carapace leg armor by completing the Seeds of Truth storyline. Extra pieces can also be purchased for bandit crests.
    • Carapace boots can be found in Lost Bandit Chests. Additionally, players who receive the Boot Requisition Order will be able to purchase boot pieces for bandit crests.
  • Recipes to craft ascended Sinister armor and weapons are now available.
    • Named for the fabled necromancer Verata, the inscription and insignia recipes can be purchased for bandit crests.
    • Recipes for weapons and armor can be found in recipe books in Lost Bandit Chests throughout the Silverwastes.
  • New and exciting treasures can be found in Lost Bandit Chests.
    • Players who find the Essence of Time will be able to create the new focus, Eternal Sands, in the Mystic Forge.
    • Mini Mordrem Thrashers and Endless Mordrem Thrasher Tonics may be found.
  • Bandit crest collectors have several new offerings.
    • Endless Mordrem Husk Tonic
    • Mini Mordrem Husk
    • Mordrem Fang Extraction Device
    • Bag of Rare Gear
  • Complete the Drydock Scratch jumping puzzle to find a Magnificent Chest that contains masterwork and rare gear, empyreal fragments, patchwork knapsacks, jewels, and a chance to find the new welding torch.

NEW FEATURES AND CONTENT
Arenas

  • Team and Solo Arena have been merged into Ranked Arena.
    • A party of any size can queue, including solo players.
    • Player statistics from Team Arena and Solo Arena have been combined to create Ranked Arena stats.
    • Legacy Team and Solo Arena stats can be viewed in the PvP panel.
    • Rewards are unchanged.
  • Unranked Arena has been added.
    • A party of any size can queue, including solo players.
    • Rewards are now the same as Ranked Arena.
  • All maps are available for play in Ranked Arena and Unranked Arena.
    • During the leaderboard test season, ranked play will have a limited set of maps.

Matchmaking and Leaderboards

  • Matchmaking will take into account other parameters in addition to matchmaking rating (MMR), such as largest group size and team composition.
  • Leaderboards will no longer use MMR as a basis. Instead, players will earn ladder points based on the quality of the matches they participate in.

Match Accept

  • Ranked Arena and Unranked Arena matches will now prompt players to accept the match before it can start.
  • The client will flash and play an alert sound when matches are ready.
  • Declining or failing to accept a match prompt within the time limit will cause players to accumulate dishonor and be prevented from queuing for a short period of time.

Map Selection

  • Players can now vote for the map they would like to play after accepting a match prompt.
  • The list of selectable maps is randomly generated.
  • The final map is picked via weighted roll. The more a map is picked by players, the higher the chance that map will be chosen.

Dishonor

  • Declining or not accepting a match prompt for Ranked Arena or Unranked Arena will result in dishonor and a timeout.
  • Disconnecting at any time during a running Ranked Arena or Unranked Arena game will result in dishonor and a timeout.
    • Players must continue playing the game on reconnect.
  • When dishonor is given, an immediate timeout is also applied. During a timeout, Ranked Arena and Unranked Arena are unavailable.
  • Timeout duration increases as dishonor accumulates on an account.

General

  • Rosters have been removed. Players will now queue with their party.
  • Banker, trading post, and laurel vendor NPCs have been added to the Heart of the Mists.

BALANCE, BUG-FIXING, POLISH
General

  • Megaserver: Joining a party member while playing on a map in which your guild has an active mission with an ongoing reservation in place will no longer silently fail.

Items

  • Gastronom Plikk in Rata Sum now sells the Vintner’s Guide used to unlock the Fine Wining item-collection achievement.
  • The Observational Zymology Manual used to unlock the Brewmaster item collection is now available for purchase from many bartenders around Tyria.

Structured Player vs. Player

  • The PvP panel stats tab has been reskinned.
  • Scoreboard UI has been reskinned.
  • Ready Button UI has been reskinned.
  • Autobalance UI has been reskinned.

World vs. World

  • Fixed an issue that prevented player pets from attacking gates in Edge of the Mists.
  • Reduced the radius of the Siege Disabler trick from 450 to 300.
  • Increased the skill recharge of the Siege Disabler from 5 seconds to 45 seconds.
  • Decreased the duration of the Siege Disabler trick from 45 seconds to 35 seconds. The duration on Siege Golems remains unchanged.

BLACK LION TRADING COMPANY GEM STORE
New Items and Promotions

  • Glint’s Winter Dye Kit is now available in the Special category of the Gem Store for 125 gems.
  • The Black Lion Chest drops have been updated. Keys are available in the Special category of the Gem Store for 125 gems each.
    • Added a new Teleport to Friend consumable as an uncommon drop. This consumable will take you directly to a party member in PvE.
    • Home instance unlocks for orichalcum ore, elder wood logs, omnomberries, snow truffles, and lotuses have been added as very rare drops.
  • Winter’s weapons have returned to the Black Lion Weapon Specialists for the price of 2 Black Lion Claim Tickets each.
  • The Wintersday Minis 3-Pack, Toy Golem, Toy Soldier, Plush Griffon, Princess Doll, Toy Ventari, and Fancy Winter Outfit have all returned to the Gem Store this year.

Mail Carrier Customization in the Wardrobe

  • Mail carriers have been added to the Equipment section of the Hero panel for accounts with a character higher than level 71.
  • Once unlocked, players can select the default mail carrier for every character on their account to receive mail from the game or send their mail to other players.
  • When sending mail, a one-time mail carrier can be selected from the Compose mail dialog, affecting only the current mail being sent.
  • The currently selected mail carrier and additional options can be previewed in the Hero panel.
  • A new Griffon Mail Carrier is available in the Upgrades category of the Gem Store for 500 gems.

Improvements

  • The Replica Job-o-Tron Backpack will stop talking when the Hide/Unhide check box is unchecked.

How to check if support request went through?

in Account & Technical Support

Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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Well, there you go! Ask and ye shall receive. Isn’t the CS Team great!? =)

D’aw, shucks! =3

Thanks for the confirmation I shall eagerly await further response from customer support.

No problem, glad to help! If you didn’t receive an automated reply when you submitted your ticket though, I’d highly recommend taking a look at Gaile’s thread to make sure you end up getting our replies. =)

Skyhammer in 'Compete' tPvP?

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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Let me know how that works out for you.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

How to check if support request went through?

in Account & Technical Support

Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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Your ticket is in queue for assistance. An agent will reply as soon as they are able.

Tier VIII Personal Story Possible Glitch?

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Some of the story steps were changed from Chapter 8 to Chapter 7. (L80 to L70.) To keep some players from missing any steps (if you completed Chapter 7 before the update, for example) they’ll show up in Chapter 8 for those players.

Error code: 42:0:9001:4409

in Account & Technical Support

Posted by: MattChernicky.2945

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MattChernicky.2945

Technical Support Lead

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Hey all,

I just wanted to hop in and let everyone know that we are still looking into this issue for you.

Please continue to post your pathpings if you haven’t done so as I am still looking through them as you all post them.

Thanks,

Joke&Useless Runes and Sigils

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I had no idea what this thread would contain when I clicked it.

I’m having fun with your ideas. The “thick rubber waders” would be something I’d pay real gems for, as an April Fools Day outfit. Also, I want the Kitten, the Kitten Kitten, and the Zookeeper.

Hey, Valento, I’m flattered, but you have to know I’m way ahead of #6! Oh, and TexZero, you forgot the testing cycle.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

World Tournament Series Bets

in PvP

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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There isn’t a formalized structure for that. Is that what you’re asking?

I imagine there will be some side betting going on in a player-to-player sort of situation. I should take this opportunity to say that this sort of thing would represent the “Gentleman’s Agreement” that Customer Support writes about, where they are unable to get into the middle of such agreements and settle disputes or lack of fulfillment.

For example, if Fred and Mary bet 100 G on the outcome and Mary then refused to “pay up,” our CS Team wouldn’t take action on Mary or — horrible thought! — get on Mary’s account and take the gold to give it to Fred. They made a private agreement outside normal game mechanics, and it’s up to both of them to honor their agreements without the involvement of GMs or other employees.

TL;dr: Not disallowed, but not officially supported or enforced.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gw2 Suggestions - Please change the game

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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As this thread is about suggestions rather than things that truly need fixing, I have amended the thread title to use the word “change” because that’s more fitting to the subject matter.

Thanks for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ogre Wars in new game update!

in Bugs: Game, Forum, Website

Posted by: EvanTeicheira

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EvanTeicheira

ArenaNet Alpha Team

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Hello everyone! Thank you all for taking the time to post on the issue and follow up with more information as new instances of the issue arise! Our QA team is continuing their diligent hunt for the root of the issue, and while the symptoms are clear, the exact causes of the problem(s) are not. We’ve also been tracking reports of the issue on external forums, though have not been able to reproduce the issue with information provided here or elsewhere.

We would like to invite anyone who experiences this issue to provide details here on the official forums which may help in the hunt. Please consider including the following when posting a response to the thread below:

HeaderThe fundamentals…

  • The Main Details: Try to include the following details at the top of your report. This helps us quickly identify the important details of the issue:
    • The IP Address of your map. You can get this by typing /ip in your chat window.
    • The Map / Location of the issue
    • The Event Name (when the event stuck)
    • Your character info (Character Name, Level, Race, Profession)
    • A screenshot clearly highlighting the issue (this is probably less useful here, but it’s good to get into the habit of good practices)

BodyThe details…

  • Be Specific: Try to cover the who, what, when, where, why, and how of the stuck event? Where did it get stuck? What were the conditions present leading up to it getting stuck? Which NPC’s are causing the trouble? What were players doing at the time (was someone spamming an NPC? Did another event kick off?)? Now is the time to go full-on Marjory Delaqua and start putting the puzzle together. Remember to only report facts and be descriptive.
  • Be Descriptive: The more information you provide about what was happening, the better! Did an NPC teleport from <point a> to <location 2>? How many players were present and scaling the event? Sometimes the simplest detail can be the key to the entire puzzle, so be descriptive! We aren’t always there when the event breaks, so we rely on you to explain what happened when it did break.

We’d like to get this fixed as much as you do, and we appreciate you working with us to make that future a reality! Whenever you run into the issue, be sure to check in here and post the above information. We’ll be keeping a close eye on the issue, and will be using your reports to establish a pattern that points at the source of the problem!

Again, thanks for your diligence, and please continue to bear with us as we work through the complexity of this case.

ArenaNet QA Team

Personal story

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Maybe just editing the mail text could be an easier fix?

When do you send it? The mail is currently sent at L30 (hence the problem.) If we send it at the end of “The Ringmaster,” players that have are currently on the “Read your mail” step will have already done it, so they won’t get the mail. Text changes also need to go through localization so they’re translated into all supported languages. Like I said, something that sounds simple often isn’t. (I hope I don’t sound argumentative, I’m just trying to point out that small changes can involve bigger issues.)

Personal story

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Sadly, it’s not as easy as it sounds. There is a way to fix the errant step, but a side effect is that any player currently on the “Read your mail” step step would be rolled back to the start of “The Ringmaster.”

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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1034418 Solved
1045342 Duplicate, original solved.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Personal story

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Maybe he had to read the mail first to progress that part leading up to the actual instance?

Exactly. The issue is that the mail isn’t sent until L30 (since it starts the Chapter 3 storyline) but the final step of Chapter 2 for that storyline is “Read your mail.” It’s a holdover from before the storylines were divided into 10 level chunks, but once you reach L30 you’ll get the mail and be able to proceed normally.

please delete

in Guild Wars 2 Discussion

Posted by: John Smith.4610

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John Smith.4610

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Question John why put a bottom out price on non vendor Items if you don’t plan to put a cap on them

They’re not mutually inclusive. Just because an item has a price floor doesn’t mean that it must have a price ceiling as well.

I don’t think I entirely understand the question.

Personal story

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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What’s your current story objective? Can you get a screenshot and post it? Maybe you’re mixing up the Living Story and Personal Story steps?

Personal story

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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What do you mean by it “shows up as incomplete”? The Ringmaster is the final story step in the L20 storyline, so the next story step won’t show up until L30. If you’re <L30, you won’t have an active story step.

When are the prizes given for top 100 on 2nd?

in PvP

Posted by: Josh Davis.6015

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Josh Davis.6015

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The cut off is when the new build goes live on Tuesday. This is generally after 9am PST, and can be at any time after that. We can’t provide specific release times. Once the build goes out, the leaderboard will automatically stop collecting new data.

The prizes won’t be distributed immediately. We’ll need some programmer magic to generate the list (and their #1 priority is making sure the release goes out smoothly), and then we’ll need our support team to distribute the items.

We’ll keep you updated along the way.

Anet Do you ever check internet cable?

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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What, you guys have never seen combined zero-based alternating length encoded binary optimized for ascii text?

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Anet Do you ever check internet cable?

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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001 031 300 201 111 000
105 310 010 302 000 010
520 022 101 100 100 110
000 110 305 200 220 000
021 011 021 100 100 102
111 210 510 301 111 111
205 130 010 211 103 051
030 102 205 130 011 201
300 100 100 102 251 515

Am I doing this right?

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

(edited by Justin ODell.9517)

Anet Do you ever check internet cable?

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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It’s late… and I can’t make sense of your Morse code.
- — — – - – - – — —?

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

MASSIVE lag spikes

in PvP

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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I’d be curious to see if starting the game client with the “-clientport 80” argument helps your PvP latency issue. There’s been a lot of talk that using that helps with throttling of your connection during EU peak hours.

-Bill

Personal Golem Banker not working

in Bugs: Game, Forum, Website

Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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To clarify the bug a bit, the first time you use it, it will succeed in creating a banker golem that works. However, any use of the item afterwards will result in creating a golem that does nothing and disappears after a few seconds have passed.

Dishonor NOT turned on Dec 2 update

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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We’re doing this because even though I consider myself perfect and incapable of writing bugs, I don’t have much empirical evidence to back that up.

On the off chance I messed up, it’s better that other people don’t get punished for it.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Adopt-a-Dev for the WvW Fall Tournament

in WvW

Posted by: John Corpening.9847

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John Corpening.9847

Associate Game Director

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Hello Again,

I wanted to give you an update on some more changes that are coming out as part of the feedback we got during the Adopt-A-Dev program.

Siege disablers are getting their radius reduced from 450 units to 300 units. The skill recharge on siege disablers are going up from 5 seconds to 45 seconds and the duration that siege is disabled is going down from 45 seconds to 35 seconds.

The first change will make it harder for siege disablers to take out siege that is sufficiently spread out. The second two will guarantee a window that attackers can use siege if there is only one person disabling siege at an objective.

These changes are going out with next week’s build. Thanks again for all of your feedback!

John

Upcoming PvP Changes Discussion on Ready Up at 12PM PST

in PvP

Posted by: Josh Davis.6015

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Josh Davis.6015

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Snip.

I’m still not sure what you’re asking. Are you talking about “season” map rotations? Pretty sure we addressed this in the show.

All maps will be available during “off-seasons”, such as the time between Dec 2 and Dec 16. Once the ladder test season kicks off on December 16th, we’ll be limiting the available map pool to “tournament maps”.

Dishonor NOT turned on Dec 2 update

in PvP

Posted by: Josh Davis.6015

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Josh Davis.6015

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We’re not enabling dishonor immediately because we want to make sure that all of our systems work properly on live after release. We’ve done thorough testing internally, but there’s always a chance that the thousands of players who log in on December 2 might find a new interesting way to break things. We want to make sure that players aren’t awarded dishonor for anything outside of their power.

Rest assured, as soon as we’re confident that the systems are working properly, we will turn dishonor on.

Upcoming PvP Changes Discussion on Ready Up at 12PM PST

in PvP

Posted by: Josh Davis.6015

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Josh Davis.6015

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does this means, once we got disconnected due to server issues, we cannot rejoin the match?

If you get disconnected you can still reconnect, but you will receive dishonor regardless.

So, i presume, it means Courtyard will be available for practice and unranked mode too and for rated match in off season.

This is interesting because it means we will have a Deathmatch 5vs5 and not conquest, for every mode, and it’s a new scenario and new tactics.

Am I right?

Correct.

Can we expect another “Call of the Mists” PvP buff with either the next tournament or with seasons?

You should expect it for the World Tournament Series Finals, starting late next week.

(edited by Josh Davis.6015)

Great things done recently

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thanks for this post and your insights, Apolyon. I agree with you, especially about Season Two.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

ETA on a fix for the broken personal story?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

Hi. This is something we’re tracking, and there is a lot of information in this thread.

To keep the conversation together, I’ll close this thread. Thanks for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Bug in Storyline 'Forging the pact'

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

Next

When you’re on the “Search the area for survivors” step, you need to spend some time searching in the area marked on your mini-map. It doesn’t complete immediately on entering the marked area—it takes a few seconds.

Issues with character art, weapons, or armor?

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Making a small reminder to please post issues relevant to art bugs here in this thread.

Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Black Friday Sale

in Black Lion Trading Co

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey you guys, it’s a nice sale but you do what’s right for you, ok! No buyer’s (or vower’s) remorse!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Any Hope of fixing Clipping issues?

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Yes, please do post in the thread that Wanze linked. That is where the devs will look for issues that they can correct. Thank you .

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Just thought I'd mention...

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Are you submitting an in-game bug report? If you do, the devs get a lot of valuable info, including your exact location, etc.

If it happens again, we’d love that report!

Attachments:

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Mine-r-Tron underwater bug

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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So sorry about this problem, guys! Yes, it’s not working as intended, for sure. It’s fine on land, but underwater… not so much.

We’ll get that fixed as soon as possible.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Scamming is ok now?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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ANet cannot and will not give you your gold back, but they will action the offending player providing that you can provide proof, such as your screenshots. That’s all that will happen. In the future you should be more careful with who you trust with your gold.

This is correct, but CS does not require screenshots in 99.99% of cases. With the time, timezone, date, and game world — plus the name of at least one character involved — the team can investigate. Please continue to discuss with Customer Support — this is not a matter that can be reviewed with accuracy from a forum post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ingame GMs, do they exist?

in WvW

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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Jeknar wins this round. This post is specifically about cheating in the live game environment which I am responsible for. It is my job to find cheats and develop the plan to remove them whether it be terminating offending accounts or walking over to Devon to let him know there’s a problem. Now… let’s get back to keeping this constructive.

Also, I’ll see you on the battlefield this weekend. Keep an eye open for me.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

DC: No compensation for the 4 men-team?

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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And that is clearly a problem with the new system. Instead of offering motivation for a DC player to log back into the game and try to push a victory, it does the opposite. It effectively tells them to screw up. In other words, temporary 4v5 situations turn into full time 4v5 matches. It makes an existing problem worse.

We’re aware of that, and we’ve discussed alternatives. Right now we’re more focusing on nuking the 4v5 issue.

Also, if you come back you will still receive reward track, etc. awards.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir