Guild Wars 2

Bug fixes

• Corrected an issue that was causing lag in a number of maps.

Hey everyone, I just wanted to let you know that we are aware of the lag issue and that people are working on it. It’s possible that one of the sandstorms got a few geodes lodged in the servers , but they will find out and fix it as soon as possible. Hang in there with us, and thanks for being patient!

RyuDragnier.9476:

About those last spoilers Angel, have you thought that maybe you should make it so there are multiple fronts, and that the pact is also hot on the heels of the other elder dragons?

We have lots of conversations here about the many places we could take the story, and ultimately, it comes down to what we think would be the most fun. We can only make so much content, so we have to carefully choose which content we make.

If we split our attention to two storylines, then neither one gets our full attention.

We, like you, want the most bang for your buck!

In our minds, this is your PC’s story. Just because you can watch your spouse go through their dramas, and you accompany your spouse to the grocery store, doesn’t mean it’s your spouse’s story that you’re living. You’re living your own story, but you’re rarely alone in it. Nor would living your life alone be much fun. Every moment you play in the game, you are living your PC’s life. And the people who surround you are your supporting cast, your friends, your family, and your enemies. And a bunch of strangers who—no matter how famous you are—won’t recognize you on sight but might get excited when you introduce yourself.

With regard to praising the PC, there’s a balance we have to maintain. We’ve had criticism before that we praise the PC too much, and players become immune to it, desensitized. We don’t want that to happen either. We try to choose our moments carefully and really make the praise count.

The whole “Commander” topic is another discussion entirely.

In conclusion, I’ll just say again that we do pay attention to the forums, and thank you for posting your thoughts.

In our MMO environment, we have a few challenges to overcome to make it all about your character:

1) It’s a first-person story that plays out in a third-person manner. Although you watch your PC from a 3rd-person vantage point, we consider your PC to be the first-person protagonist of the story. It’s an odd mix, and the only place I’ve seen this kind of Point-of-View mutation is in video games. You, the player, bring the 1st-person consciousness to the 3rd-person story. That’s immersion, the golden goose of gaming.

The open-world content is there for those who want to make their own story and roleplay their own epic tales from their own imaginations. <3

In the Personal Story and Living World, we direct the story more tightly and give you specific challenges to overcome with specific outcomes if you do.

2) We have hundreds of zillions of bajillions of PCs, each with its own combination of backstory, race, profession, and history. We felt it was important to allow you to customize your PC and in doing so, we gave up some of the opportunity to customize the story to every single PC in the game in every single moment of the game. Instead, we try to bring you moments where you are singled out with customized text in conversations (which you may not even always notice because you don’t see the other options). You bring your own imagination to the table and fill in the gaps where we can’t customize it to you personally every time.

3) Initially, when we created the original body of the game, we were especially careful to never break immersion by using PC dialogue lines that you might feel didn’t fit your PC. We’ve relaxed this with Living World content and it has proven a more positive experience for many, I hope. Our original thought was that you would add the personality to the words when you heard them in your head. We still know you will do that, but we’re now more comfortable with having your PC say things that commit to an idea or a knowledge or a thought that you the player might not have had. Our goal is to increase immersion and make you feel more like it’s your PC’s story.

4) Balancing an effort toward a certain amount of realism with making a positive game experience for you is not as easy as it sounds.

They might have heard your name, but would they put your face with that name in a world where there is no television and no mass printing presses?

5) Our current UI setup for non-spoken dialogue limits the number of words we can use for the PC’s lines. Adjusting the UI is no small feat. We writers must abide by this limitation, but I believe we’re getting better at using the words we have to their best effect.

6) The other practical limitations mentioned by Bobby above.

To be continued…

Update: 3 July 2014

721606 – Answered today on 721606. If you did not receive the e-mail, please read this forum post: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3785262
712107 – Answered today.
712355 – In queue for processing.
711769 – In queue for processing.
712464 – Please ask your friend to not submit any additional tickets at this time. We will review this situation and respond to him.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 2 July 2014

706720 – Resolved.
706865 – Resolved.
695254 – Resolved.
700791 – Answered today.
709190 – I’ve reviewed this and it is still in process. Thanks for your patience.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 3 July 2014

721606 – Answered today on 721606. If you did not receive the e-mail, please read this forum post: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3785262
712107 – Answered today.
712355 – In queue for processing.
711769 – In queue for processing.
712464 – Please ask your friend to not submit any additional tickets at this time. We will review this situation and respond to him.

I just remembered to ask: Do you need your serial code for something other than account access?

White Wolf.3291:

But it won’t mix things?

An agent will be able to discern what you are saying if you do the following:

This is the info I previously provided
(info)

This is the info I should have provided
(info)

There’s only so much that an agent could accept, of course. Someone could “phish around” by giving several sets of info to try to steal an account. But with a straightforward explanation of what happened, the agent will best be able to review the account and respond accordingly.

While we allowed this debate to continue while it stayed clean, it has since veered back into disrespectful and insulting language. We are closing this thread as it cannot stay on-topic and respectful.

Closing the ticket won’t be helpful in this case. Update your ticket by responding to the e-mailed response that you received and give the proper details related to this account.

Bug Fixes:

• Fixed a server crash in the Fractals of the Mists.

Hey guys I’d start with deleting the game cache first:

In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.

Type in % temp % (without the spaces in between the percent signs).

Press “Enter” and a new window should appear with the location of “C:\Users\YOURUSERNAME\AppData\Local\Temp”

Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.

If that doesn’t resolve the issue for you I’d advise creating a support ticket so we can further assist you one on one.

Hey there,

I would like for you to delete the Guild Wars 2 folder located within your Users library folder. You can do this by following the instructions below:

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the Finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the Finder menu bar. A dropdown will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.
4 Once in the Library folder click on Application Support > Guild Wars 2
5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.

The next time you launch Guild Wars 2 it will create a new version of the folder that you deleted.

Please launch Guild Wars 2 and see if you are able to log in and play without issues.

It is against the Guild Wars 2 User Agreement — https://www.guildwars2.com/en/legal/guild-wars-2-user-agreement/ — to resell, trade, give away, or in any other way transfer an account to another person.

You are very wise, Felix, to purchase directly, because we can offer support only to the original and legitimate account owner, and those who purchase second-hand don’t qualify for assistance.

Hey there!

If you’re getting some timeout errors, I’d try this:

At this time I would like you to delete the Temporary Cache for Guild Wars 2. To do this:

In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.

Type in temp exactly as shown (including the percent signs).

Press “Enter” and a new window should appear with the location of “C:\Users\YOURUSERNAME\AppData\Local\Temp”

Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.

Hope this helps!

Howdy!

Do you use SPEEDbit Video Accelerator by chance? The reason I ask is because the fault module points to “EasyHook32.dll” and if my Googlekittenis still on point, I’d say that’s the issue right there.

There are some applications that have compatibility issues with Guild Wars 2, particularly those with overlay features, and so I’d start out with disabling any possible conflicting background applications, starting with SPEEDbit (if you have it).

Caelan.2489:

Is there a similar forum for GW1 support tickets? Thank you.

There isn’t a similar forum for GW, but if you want to post the five-digit ticket number here I could try to take a look at it.

Mister Midnight.9837:

Why does the game have to be open world at the expense of the PC? That’s a complete cop-out.

Actually, it’s the reality of game development. You have limited budget and time to work with, so scope must be adjusted to fit. Features must be prioritized, and sometimes that means cutting content or systems.

http://www.ambysoft.com/artwork/ironTriangle.jpg

I wonder, did you submit a ticket on this? We’d like to follow up. If you can give me the ticket number, that would help a lot.

Please leave your jumping feedback on this thread: https://forum-en.gw2archive.eu/forum/livingworld/lwd/Jumping-Feedback-Thread

Thalador.4218:

BobbyStein.2315:

Zin.1673:

The character is indeed voiced. Did you ever played your personal story ?

Warning: nerdy devspeak ahead!

The player character (PC) hasn’t had new voice recorded since the game launched, so you’ll only hear your character speak in the following circumstances: conditional chatter, in cinematic conversations in the Personal Story, and in painterly “full” cinematics. We retired cinematic conversations with the Living World, so right now the PC can only “talk” through unvoiced dialog trees.

We’re exploring some technical improvements that may allow the PC to speak under new circumstances, but it’s actually a bigger undertaking than one would imagine due to the complexity of player voice implementation (10 possible voices, currently shared lines of dialog that we want to split out, scene timing per language, etc.). That’s about all I can say at the moment.

In short, we’re looking to make the PC speak again, but it’s going to take a bit of time to redo the code and content pipelines to make it work, not to mention updating our tools to allow us to generate PC lines that deviate based on race & gender, prior accomplishments, etc. We’re not ready to announce what those changes will actually be or when they might be deployed, but we’re seriously looking into it.

As always, thanks for playing.

Fun fact: SW:ToR had 8 classes with entirely diverging storylines and was and is still fully voiced. With the two genders that means 16 possible voices, with split lines of dialogue (usually 3 choices).

Actually, I’m not saying that you could’ve pulled off something similar as you didn’t have EA’s financial backing (although by not ditching quests for events and cutting down the ridiculous amount of ambivalent dialogue that in 90% of the cases is all about the everyday, boring lives of a zone’s denizens you would’ve had way more resources to concentrate on giving voice to the person who matters the most in an RPG: the PC… my 2 cents). However, I’m still waiting on a branching storyline where my choices matter, I have more than one line of dialogue, and which incidentally also takes my character’s personality, origin, species, and gender into consideration.

For you, the game should be about the PC at the expense of the open world content and ambience. For me, and for Guild Wars 2, it’s about the world as a whole since it’s a cooperative, shared environment. Neither approach is wrong, but we decided to put more of our resources into bringing the world to life. I don’t regret that at all.

Kaiyanwan.8521:

BobbyStein.2315:

Thalador.4218:

BobbyStein.2315:

The best is yet to come.

So more massacres, mayhem, and destruction in your words. Why is that since the start of this Living World (although I may risk saying that there were signs of this in the vanilla game as well) the only way you guys seem to be able to drive the story forward is through mass killings and calamities (that often draw parallels with real life modern attacks on innocents)?

Remember this picture attached to the Story Journal reveal page? I can’t decide whether it’s hilarious, ridiculous, or outrageously imbecile and depressing that it’s a spot-on summary of your entire storytelling to date…

What sort of stories would you like to see?

Tell us a story, that is worth telling. Ah, and don’t hold back on new maps, like real ones, not map teasers…

Vague answer is vague.

Thalador.4218:

BobbyStein.2315:

The best is yet to come.

So more massacres, mayhem, and destruction in your words. Why is that since the start of this Living World (although I may risk saying that there were signs of this in the vanilla game as well) the only way you guys seem to be able to drive the story forward is through mass killings and calamities (that often draw parallels with real life modern attacks on innocents)?

Remember this picture attached to the Story Journal reveal page? I can’t decide whether it’s hilarious, ridiculous, or outrageously imbecile and depressing that it’s a spot-on summary of your entire storytelling to date…

What sort of stories would you like to see?

Zin.1673:

The character is indeed voiced. Did you ever played your personal story ?

Warning: nerdy devspeak ahead!

The player character (PC) hasn’t had new voice recorded since the game launched, so you’ll only hear your character speak in the following circumstances: conditional chatter, in cinematic conversations in the Personal Story, and in painterly “full” cinematics. We retired cinematic conversations with the Living World, so right now the PC can only “talk” through unvoiced dialog trees.

We’re exploring some technical improvements that may allow the PC to speak under new circumstances, but it’s actually a bigger undertaking than one would imagine due to the complexity of player voice implementation (10 possible voices, currently shared lines of dialog that we want to split out, scene timing per language, etc.). That’s about all I can say at the moment.

In short, we’re looking to make the PC speak again, but it’s going to take a bit of time to redo the code and content pipelines to make it work, not to mention updating our tools to allow us to generate PC lines that deviate based on race & gender, prior accomplishments, etc. We’re not ready to announce what those changes will actually be or when they might be deployed, but we’re seriously looking into it.

As always, thanks for playing.

Atlas.9704:

That’s good to hear, let’s hope this grows the beard quite well in further episodes.
When is the next one coming out?

That’s not for me to announce, but keep your eyes peeled for news in the near future.

Kulvar.1239:

Balsa.3951:

Story telling wise anets writer made a leap.

They changed the writing staff.

The new one can’t obliterate that Scarlet was the main threat in S1.

But I agree that they did a great job !

Actually, it’s the same writing staff. We just planned better and collaborated more closely with design, art, and audio folks to weave the narrative more tightly with the episode structure. We learned a lot from season 1 and we’re applying what we can to season 2 to continually improve our storytelling and narrative design.

Really glad people are enjoying episode 1. The best is yet to come.

We have a feedback thread for jumping puzzle feedback. You can leave your comments here: https://forum-en.gw2archive.eu/forum/livingworld/lwd/Jumping-Feedback-Thread

https://forum-en.gw2archive.eu/forum/support/bugs/Unwelcome-Visitors/4168511

Let’s calm down a bit, this is getting heated and it doesn’t need to be.

I want to go through a hypothetical to explain a point about the TP.
Before I start I want to restate (it was quoted earlier) that the TP is part of the Tyrian world, we don’t make monster killing games here, we make online worlds (in which you should kill monsters, because killing monsters is awesome).

Ok, hypothetical:
We increase rewards to dungeon running to let’s say triple what they currently are. This would make it VERY difficult for almost all players to earn better rewards anywhere but dungeon running.
Now, everyone’s earning money and items all over the place, but we haven’t changed their original preferences for trading. This means a week later, they make the same trade preferences they previous made, just with more money, the more money makes flipping equivalently more profitable and you’re back in the same place. Unless players decide that they want to play the game differently, and there’s no reason they should, or we force them to play differently, and we shouldn’t definitely not, or we fundamentally change the way the game works, then you will have a problem. The profit from “flipping” items is a natural byproduct of people’s preferences inside a game. In my many, many years studying virtual economies I’ve never read or heard of an option that solves your personal dilemma without making the economy, the game and the players much worse off. The point of this hypothetical is the explain that even if I did think this was a problem (which I don’t) fixing it is much more complex than you may realize and you should incorporate that into your suggestions.

That being said, I’m often reading and interested in hearing your suggestions and you should feel free to present them. There are a couple of popular suggestions that do not meet my requirements of not making the game a much worse experience:

1. Server specific economies. I can’t even begin to describe the myriad of problems that server specific economies have, but I will tell you, most of them are so bad, you don’t even realize that they aren’t in their natural state.

2. Binding after purchasing items – this has been thoroughly explained in many forums the several ways that this would prove disastrous.

My biggest argument I would make against myself is that the fix for this is simply education or more information (I don’t mean academia, I mean education inside the game). I would argue that people naturally want to make the most money possible and the amount of profit available is enhanced, not by laziness, but by a lack of information or education.

To which I would respond that players have many resources for information and while some portion of this may be caused by that issue, it seems clear that it’s much more a matter of preference than education.

I think both are good arguments, and the HOW of disseminating information is the interesting part.

Vores.7683:

Ticket number: 709656
Thank you

I took a peek at this ticket, and an agent did answer you on Sunday. Therefore, I’m worried that either you’re having trouble getting our mails or someone has access to your e-mail account and deleted the ticket response. (If you did not receive the automatically-generated e-mail, please check any spam/junk mail folders, because some e-mail services might flag the auto-generated password e-mail as spam. Please also read the thread about e-mail problems for more information.)

Can you contact the team on a different e-mail address (different provider) using this ticket number in the subject line? We definitely want to help you, so please do get in touch!

Rabbi Rick.3194:

Gaile,

I’ve had a similar problem occur on Saturday. Although customer service is working on it, I thought you might want the extra information. I bought $35.00 worth of gems Saturday, and upon completing the Paypal authorization, I received the failed transaction message; however, unlike the aforementioned issues, my debit card was charged the amount, but I never received the gems. I’m happy to be patient with customer service and work with them to get the issue resolved, but I’m hesitant to purchase more gems with Paypal before the issue is resolved, and I purchased them in order to get the watchwork pick while it was available again. I do think this is an issue with Digital River (which is what I told CS.) Once again, I’m only providing this information to you, not asking for you to take your time to intervene, you’ve enough on your plate.

Thanks,
Rick

Thanks for these details. They are helpful and I’ll pass them along!

Becka Williams.4978:

Yes, I did. Generally speaking, it takes about 20 minutes to get the gem(and that was true this time). I know this, so I’m okay with waiting., The problem is for new players who don’t, and make multiple gem purchases.

That’s my concern, too. It’s not a good “new player experience” to have this issue. Heck, come to think of it, it’s not a positive “veteran player” experience, either! So we’re working to get it corrected. It’s always best to have purchase fulfillment clear and tidy, so we’ll continue to address this delay issue until we can offer near-instant fulfillment.

Thanks to you both.

Bug Fixes:

• Fixed an issue that required some players to log out and back in before they could activate the Living World episode.
• Fixed an issue that caused male sylvari characters’ ears to disappear when wearing the Shadow Assassin Outfit.

Update: 2 July 2014

706720 – Resolved.
706865 – Resolved.
695254 – Resolved.
700791 – Answered today.
709190 – I’ve reviewed this and it is still in process. Thanks for your patience.

Nope, we’re getting this added for some point in the future! Thanks for the report

The way it works is if you still have the mail in your inventory it won’t send you a new one. If you go click on the old mail it should update your quest. If you have deleted the old mail it should send you a new one.

I would check to make sure your mailbox is not full just in case!

Hey there,

When you are in replay mode you will always see the purple instance entrances unless going to that instance is the next step of the storyline for you. You will also have a green marker that shows you the next step of the storyline. So you should have both most of the time but never over the same place.

Becka — I notice that last time you received your gems about 1/2 hour after the transaction completed, even though the messaging said the transaction failed.

It’s been 2.5 hours since you made today’s purchase attempt. Have you received your gems now?

Thank you.

Becka Williams.4978:

Just tried to buy gems with paypal. Same error.

I am so sorry, Becka! Let me follow up and see if I can get a status update on this situation. You’ve been more than patient, trying again days later, and we want to get this corrected so that you and others won’t have this hassle in the future. (And so you can continue to support our game, which we greatly appreciate! )

I’ve seen this arise from time to time. It’s very rare, but an agent should be able to review and assist. So please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. Don’t forget to include the specific character name!

hirei.3748:

Ah well I reset my password again and it started working haha. Maybe was entering it wrong.

Glad you’re back in the game! And thanks for updating the thread.

What are your ticket numbers?

I don’t know of any issues with the BLTC, so I’d ask that you please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. If you provide as much information as possible in the web form the team should be able to help you quite promptly.

Thanks for your patience and for your support of our game!

Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

Hey guys,
I did some more digging and credit towards finding the coin should happen instantly upon interaction, not upon completion of the skill charge bar. This means that you should not have to worry about losing or missing credit for coins by being interrupted.

I know you guys are saying you’re going to all the locations and using guides but perhaps a few are being particularly evasive for you?

A possibility that comes to mind is that perhaps your primary audio playback device at the OS level somehow got set to a surround sound option when you do not have surround sound speaker arrangement. When this happens, some sounds get routed to a “center” speaker channel, and if you do not have a center speaker then sounds essentially get mixed into a non-existent speaker and will cut out.

Check your audio playback devices and make adjustments if necessary, then please do report back to this thread if you’re still having trouble with NPC dialogue. Good luck!

I’ve found and fixed the bug (Teyo refuses to admit defeat, so the crystal isn’t spawning), but I don’t have an ETA on when it will reach Live. I’ll add a patch note to the fix so it should show up in the update notes when it goes live.

There’s a thread open on this already that I’ve responded to, we should switch to that thread. Closing this one.

https://forum-en.gw2archive.eu/forum/game/bltc/Traidingpost-Flipping-should-be-stopped/first

Hey guys,

Thanks for the reports. The way these are set up, you should be able to leave the map and come back and the coins should be back. Please let me know if that is not the case and we will investigate further.

Sorry for the inconvenience!