Guild Wars 2

I have started password reset flows for both of you. Please reset your password. You should be able to get into the game after doing so.

If anyone else is having this problem with brand new accounts, please reply here so I can look into the issue.

I’m looking into this issue now.

Congrats SC.

There are a lot of interesting theories being posted. I don’t want to get in the way of that. Also, the LW team is crazy busy right now so we’ve gone mostly silent on the forums (not officially—it’s more of a lack of free time than anything else). I’ll be really curious to see what people think of episode 1 the day it releases, where they think the season is headed, and how they like the story journal and our scripts, VO, gameplay, etc.

Thanks for expressing your interest in the Living World. Not much longer to wait.

It’s most likely a storm caused by the Sons of Svanir. I know there’s an event where you help the Durmand Priory end the storm, which is corrupting ice elementals.

Greetings all,

We did have password resets disabled for a technical issue. We have enabled them again. If you have issues still, please contact Customer Support: http://en.support.guildwars2.com/

I’ll be looking at this thread for questions for another hour, so feel free to post any additional questions you might have before then.

Thanks!

Correct, you still need to clear out the centaurs at each location. Just lighting the bombs and running away isn’t enough—that would just be too simple.

As the original question has been answered, we are closing the thread. This is not a current outstanding issue needing Customer Support.

If you’re experiencing issues, you can simply submit a ticket here: http://en.support.guildwars2.com/

Good luck on your runs tonight!

Hey all,

On Episode 16 of Ready Up, I’ll be joined by TCG captain Helseth (the one and only) for a tutorial on proper PvP team strategy (and other such things). This will be a great opportunity for newer PvP teams and players to learn from a Guild Wars 2 PvP veteran, and more importantly – learn how to secure that Llama Mini in ToL2!

Reply below with any questions you might have for Helseth (his hair is off-limits).

Date/time: Friday, June 27 at 12:00PM PDT (19:00 GMT)
Location: http://www.twitch.tv/guildwars2

We are aware of the issues. Thank you.

Hey all,

I’ve seen some concerns in this thread regarding allocating developer resources for tournaments and events, and I just wanted to let you know there’s no reason to be alarmed! While I’m sure our programmers and designers would make for awesome Event Managers, they’ve got a game to work on! Projects like Tournament of Legends, our tournament at gamescom, and anything similar that we do in the future is largely owned by myself and our community/marketing teams.

I had a lot of fun working on the community team earlier this year as the PvP Community Coordinator, and I’m really excited to be back on the team in this new role (Events Manager). For anyone who has been around since the start, you know I’m very passionate about the competitive side of Guild Wars 2. I didn’t want to jump in and ring a bunch of bells announcing my new role when I moved into the position – I’d rather just make things happen.

Hope that all makes sense.

Grouch

The only people with insight into this situation are the account owner and the agent(s) helping him. It could be that there are issues observers cannot see, or access concerns that shouldn’t be discussed in a public forum.

I can say that occasionally, someone asks for help and we’re ready to give it until we find that the person contacting us is not the true account owner and that means we cannot offer support to that person.

I am confident that the agents will do all they can to help, if the person contacting them is the original, legitimate account owner. So let’s let those folks discuss the matter, as forum members cannot assist with situations of this nature — they are too individual and too confidential.

Ice of Dragons.1637:

I didnt saw any arena net comment on our prediction lately or any comment in living world in general. I know they dont wat to spoil the conent but a few hints would be cool or at least jumping in on the discusion.

We’re pretty sensitive to giving away story spoilers, which is why I don’t often comment on Living World release speculation.

There obviously is more to the original post situation than is shown in the comments. We wouldn’t say “Oh things disappeared, too bad!” Never would we adopt that attitude! When someone says something “disappeared” we look at game logs, and game logs are very detailed and very accurate. We ask questions like “Did this person have the item? When? What happened — was it traded, binned (destroyed), sold, used, used by someone who accessed the account (with or without permission), lost in a forgotten bag…?”

If the team looked for the items claimed as lost and cannot find evidence that they were lost, then of course they cannot be replaced. If the team finds the items never were owned — and that’s not uncommon — clearly they cannot be handed out. Game logs are detailed and, while there are occasional glitches, they are extremely accurate.

I’m sorry for your frustration, but the answer you got is both appropriate and responsible.

Good suggestions, all. Armani, please feel free to submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

I feel sure we can help. Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them.

Thanks for asking, LeoWolfish. If you follow the Content Terms of Use, you’ll be just fine.

Have fun!

No worries. This post has the details you need: https://forum-en.gw2archive.eu/forum/support/account/Email-talkin-about-Combat-tips-is-it-real-or/first#post4149835

If you still need help, please don’t hesitate to submit a ticket by clicking “Support” above and then using the “Submit a request” tab to fill out a ticket. Customer Support would be happy to help.

To follow up on this, the e-mail wasn’t intended to go out, and certainly not in multiples. I must say I smiled when I saw a comment from someone saying “Three emails about combat? I get the hint, ArenaNet.”

We’re very sorry that an internal test resulted in an external mail that may have caused confusion or concern. That mail legitimately was generated by us, but it was a test and was not intended to land in any mailboxes.

If you got this email and were irritated, please PLEASE don’t mark ArenaNet or NCSOFT as “spam” because that will cause problems in the future if you need to reach us for a support issue. (We found that marking as spam is hard to undo, and it can block inbound ticket responses.) If you get this/these, just click delete (you’re allowed to roll your eyes a bit ) and move on.

We’re looking into the cause of the multiple distributions and again, apologize for the inconvenience!

Locking this thread as this is not to have a debate about a queue system and the original question has been answered.

We have halted the sending of this email, but some users will still be getting them due to them being already queued in the batch send system. We intend on solving the issue before sending out any more emails of this nature to players.

I fully understand what you are trying to accomplish here, a simple macro that will attempt to swap to a party member’s megaserver map that is full. Our stance is very clear on using any third-party program to automate game tasks (which has been gracefully copy/pasted above).

What you should know is that even if you decided you want to do this and spam join a megaserver map, it will not help you. Recently we implemented a system that will throttle and prevent a player from sending too many “join map” requests in short sucession. While this is not a solution to help players join full maps, it does somewhat even the playing field for multiple players attempting to join a full map.

Sorry about this! This got sent out on accident to a segment of our playerbase that it was not intended for. It was meant to be sent to players who are just now joining us in Guild Wars 2.

Reguarding email security, it is always good practice to be cautious about emails and links. If you aren’t sure about an email or link, you can always inspect the links that are embeded before clicking them.

That being said, there is nothing wrong on a refresher for base game mechanics!

We are working on PayPal issues. Is this affecting anyone in transactions other than those submitting through PayPal?

If he still needs assistance, you can post on his behalf in the Tickets for Review thread.

Kanenas.4906:

Gaile Gray.6029:

Update: 25 June 2014

643093 – You closed your ticket saying you no longer needed assistance. Please update the ticket or create a follow-up to discuss with the team.

I created follow-up, ticket (685073:WvW reward not correct)

Please allow the team time to respond to that new ticket. If you need assistance, you may post here after the new ticket is at least 3 days old. Thanks.

Just to add to what Danicia said, a player’s name in the forums is the Display Name in the game. Therefore, the report of a potentially offensive name may come through a forum report or, more commonly, through an in-game report. In either case, CS reviews for conformity with the Naming Policy and takes the appropriate action based on that policy. If found to be disallowed by the Naming Policy, the Display Name is changed.

Questions about a name change could be submitted through a support ticket, but in most cases, the player truly does understand what happened. We do not send notifications of Display Name changes as taking the time to send notifications would take agents away from more pressing issues. As I said, in most name changes, the player realizes what caused the change without needing to discuss the matter further.

Update: 25 June 2014

690016 – Resolved.
693870 – Resolved.
692210 – Resolved.
693028 – In processing now.
643093 – You closed your ticket saying you no longer needed assistance. Please update the ticket or create a follow-up to discuss with the team.
698308 – We believe the e-mail account is compromised. Please have your friend create a new ticket from a different, secure e-mail account and reference this ticket number in his new ticket.
685948 – Three tickets. Please do not submit duplicate tickets. Our agent responded today on Ticket No. 676829 requesting more information.
694170 – Ownership verification questions sent on 21 June. Once answered, I’m sure an agent can help you.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 25 June 2014

690016 – Resolved.
693870 – Resolved.
692210 – Resolved.
693028 – In processing now.
643093 – You closed your ticket saying you no longer needed assistance. Please update the ticket or create a follow-up to discuss with the team.
698308 – We believe the e-mail account is compromised. Please have your friend create a new ticket from a different, secure e-mail account and reference this ticket number in his new ticket.
685948 – Three tickets. Please do not submit duplicate tickets. Our agent responded today on Ticket No. 676829 requesting more information.
694170 – Ownership verification questions sent on 21 June. Once answered, I’m sure an agent can help you.

You never know where you might find cool things. http://guildwars2.tumblr.com/

If you are experiencing computer crashes when attempting to play Guild Wars 2, check to be sure that your computer meets all minimum system requirements by referring to the KB article below:
https://help.guildwars2.com/entries/25390756-Minimum-System-Requirements

If your system does meet the minimum requirements and if you’re getting crash errors that produce a pop-up report asking you to notify ArenaNet of the issue, please do fill out the offered form and submit it. The report will go to our Dev and QA Teams for debugging and it may help the team resolve general issues. (Please note that this report will not go to our Customer Support Team, therefore, you will not receive a response after submitting these reports.)

To locate the crash log, please take the following the steps:

1. In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.
2. Type in temp exactly as shown (with the percent signs).
3. Press “Enter” and a new window should appear with the location of “C:\Users\YOURUSERNAME\AppData\Local\Temp”
4. Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.

The most recent crash errors will be toward the bottom of the report. If there is a specific driver or application causing the crash, this sometimes will be displayed next to “Module” (if listed). Another common crash error that is easy to find is “OOM” which stands for “Out of Memory.”

To troubleshoot crash issues, first please ensure that your video card drivers are up to date. You can follow the below link (depending on your card manufacturer) to update to the latest driver version available for your card.

• AMD autodetect: http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx
  • Additionally, please make sure to keep up-to-date on the latest Application Profiles. These can always be found here.
• Nvidia Autodetect: http://www.geforce.com/drivers (Click “Auto-Detect your GPU”)
• Intel Autodetect: http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

Frequently updating your computer drivers is an ideal step for any graphics- and performance-related issues. If you still experience graphics issues after updating your video card drivers to the latest version, you may want to consider using the latest Beta drivers, if available, or performing a clean installation of your video card drivers.

You may also want to check to see if any of your hardware is overclocked or is utilizing a Turbo Boost feature. If so, consider returning to stock settings, because Guild Wars 2 is sensitive to overclocking.

Should you continue to experience crash issues, please submit a support ticket by clicking “Support” at the top of this page, and then “Submit a request” on the next page.

If you find that the Black Lion Trading Post does not load for you, try right-clicking Gw2.exe and selecting “Run as administrator” and then attempt to access the trading post.

If that does not resolve the issue, please try deleting the temporary cache for Guild Wars 2. To do this:

1. In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the Start Menu.
2. Type in temp exactly as shown (with the percent signs).
3. Press “Enter” and a new window should appear with the location of “C:\Users\YOURUSERNAME\AppData\Local\Temp”
4. Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.

After doing this, please try running Guild Wars 2 again. If you need additional assistance, submit a ticket and a Technical Support agent will respond.

Certain router models have been known to cause black screen issues. If you are experiencing this problem you may want to consider bypassing your router and connecting directly to your modem. If you have a router/modem combo and are unable to bypass your router, you can try disabling the SPI Firewall or disable Port Scan and DoS Protection.

Black screens sometimes are caused by certain in-game resolution settings that could be conflicting with the resolution of your system. You can try launching Guild Wars 2 in Windowed Mode, as that should resolve the issue. Launch Windowed Mode by doing the following:

1. Navigate to your Guild Wars 2 folder. By default, this will be C:\Program Files(x86)\Guild Wars 2.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Rename this shortcut to “Guild Wars 2 Windowed.”
4. Right-click on this shortcut and select “Properties.”
5. Edit the “Target” line to include -windowed at the end. Note: Please make sure -windowed is outside of the quotation mark at the end of the string. For example:
   1. Correctly Formatted Example: " C:\Program Files (x86)\Guild Wars 2\GW2.exe" –windowed
   2. Incorrectly Formatted Example: " C:\Program Files (x86)\Guild Wars 2\GW2.exe -windowed "

Once you have completed the steps above, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try Step 5 again.

Once completed, try starting Guild Wars 2 by using the new shortcut.

Lastly, security software and other background applications have been known to cause black screen issues. Please follow the steps in the KB article below to disable background applications: https://help.guildwars2.com/entries/27698133-Connectivity

When a name on the forums has been reported, it is submitted for a name change through the Community Team. As this is forum based and not for in-game characters, the names are simply changed on our request.

Regarding submitting a ticket, CS would actually reroute a forum ticket to the Community forum queue, so you’re best off sending any concerns or questions to forums@arena.net which would go to us directly.

The item is infinite and also has a skill that allows other players to participate in the water fight too!

Wiseleaf.7206:

GM Talon.4851:

We will be sending out Dragon Coffers equal to the number of Black Lion Chests that a player opened during the time frame in which the Coffers were not being granted. This will come in an in-game mail from the ArenaNet Support Team.

Are you calculating per character or per account? I have opened a lot of BL chests on different characters that i eventually ended up deleting

Also, when are we getting this?

The Coffers have been sent out to those eligible to receive them. For clarity, it was for Black Lion Chests opened during this time frame across the account as a whole.

Do you have auto balance on? This was a recent addition to qualify for progression.

We will be sending out Dragon Coffers equal to the number of Black Lion Chests that a player opened during the time frame in which the Coffers were not being granted. This will come in an in-game mail from the ArenaNet Support Team.

manveruppd.7601:

I gotta wonder though… they had a RU on Friday, why not announce this???

Last Friday was Points of Interest, which is the Living World-focused livestream. Ready Up is this coming Friday.

I’m hype.

Nerelith.7360:

Astralporing.1957:

ZudetGambeous.9573:

You can also refer to the post about half way down the first page by John Smith, the games economist who states pretty flat out that there is no inflation and you are dumb if you think otherwise. (He’s a pretty blunt guy lol)

He does not state that inflation does not exist (which would be untrue, by the way). He states that it is not a major problem for GW2. Whether he is right on this is a matter for another debate, though.

We also need to remember who butters his bread, I’ll give you a hint, it’s not us.

Just because he says it’s not Major problem, doesn’t tell us for whom it’s not a Major problem , or what he considers a major problem. Are we talking single digit inflation? Double-digit inflation? Hyper-inflation?

What is HIS defenition of Major?

Secondly, something might NOT be a major problem for Anet, but be a Major problem for the players.

Thirdly, since Anet butters his bread, part of his responsibilities is stabilizing the market. Even if it means… spinning the facts. Just because an employee of Anet says " all is well" is No reason to toss out the evidence of your own eyes.

John Smith says not a major problem. My eyes see Inflation. As I said… For whom is John Smith saying that inflation is not a major problem??

Us?

Anet?

Our interests are not Anet’s interests, and neither is Anet’s ours.

Who butters John Smith’s bread?

Just remembered this lol:

http://www.youtube.com/watch?v=zDAmPIq29ro

That’s a solid link, I laughed.

I think the problem here is two separate arguments are being made that shouldn’t be made at the same time.

1. Inflation is increasing prices drastically and causing a series of negative outcomes.
A. This simply isn’t true. Inflation is very, very well controlled in gw2.

2. T6 prices are too high, the material drops are too rare.
A. There are arguments that can be made here on both sides that I think are valid. (I know this is really frustrating so I apologize for the generic response) I can’t give my opinion on either side for fear of shocking those markets which won’t be positive either way. What I can say is that it’s something we watch, there’s always room for improvement, and we will continue to work to make the game better.

As mentioned above, your Order hasn’t changed but by choosing to stay together with another player as you do the story, it’s kept you on their storyline. There isn’t any way to go back and redo that section of the story, but future storylines (typically at each chapter break) will once again go back to your Order’s storyline if you don’t accept the progress of another player and follow their storyline. More specifically, when doing the final story mission in a chapter, do not accept the progress of a player from another Order, or it will put you on the same storyline as them for the next chapter.

Chris Barrett.3280:

TL;DR: Please do the following only if you have completed the WvW Spring Tournament 2014 meta-achievement:

1. Check your in-game mail for 100 new Tournament tickets.
   1. If you don’t have this mail, skip the remaining steps and submit a ticket.
2. Speak to the Battle Historian in-game, and note the world you’re Associated with in your chat window in yellow text.
   1. If you don’t see the world you expected to see, post here and/or submit a ticket. Go no further.
3. Use the first conversation option to claim your tournament tickets.
4. Enjoy spending the tickets as you please.

To clarify step 2.1, about not seeing the world you expect. If you’re in the same datacenter (NA vs EU) as the world you would expect to see, please do not submit a ticket to CS. This issue of not seeing your most-Associated world only occurs when both of the below are true:

• You have some Association with at least one NA world, and some with at least one EU world.
• The world you expect to be associated with is not in the datacenter you’re in today.

In this case, the Historian is telling you the world you’re most associated with in the current datacenter, since it doesn’t know anything about worlds from the other datacenter.

If you think you’re in this case, please submit a ticket to see about getting the necessary transfer(s) to claim your rewards from a world in a different datacenter.

A thread which you can make requests is located here: https://forum-en.gw2archive.eu/forum/game/bltc/List-Of-Things-We-Want-In-Gemstore/

In the screenshot, you’re not at the ark’s highest point. You can’t be evacuated if you’re inside the building.