Guild Wars 2

So to clarify the thought behind:

1. Must be able to be hot join-able

One thing we really want to do is promote and grow the player base. Now, what does that mean? When a new player (either to PvP or to the game) joins PvP for the first time they go to custom arenas to play and learn the game in a less competitive environment. We want those players to retain and work their way up to the competitive game modes: Solo or Team queue. So the meaning behind that statement is that the game mode must work for both casual and competitive environments to help grow the community.

Well, thanks for the info, proviticus. Sharing the info is helpful, and I will make sure the team knows about this situation. A “multiple purchase glitch” is not common, and normally it comes about because someone clicks “buy” too rapidly, without allowing time for the first purchase to be confirmed. But I can see this was not what happened in your case, so I will share so the team is aware of the situation.

Can you tell me the approximate day and time you made these purchase(s)? (And time zone, please.)

Thanks!

Update: 19 June 2014

669126 – Resolved.
663460 – Resolved.
679900 – Resolved.
454726 – Multiple tickets: Please ask your friend to not submit duplicate requests. His request was denied because the person submitting the appeal is not the account owner. (I suggest you post only for players with whom you personally are acquainted to avoid this sort of unnecessary review.)
680304 – We are unable to establish that you are the owner of the account. Please update your ticket if you have questions.
549412 – Please review the response of April 25, and review these articles: https://www.guildwars2.com/en/news/introducing-the-wardrobe-system/ and https://help.guildwars2.com/entries/46419166-Wardrobe
656560 – So sorry for the delay in getting this finalized. RMT was involved. But the good news is that we will be able to take care of this fully, with restoration and all. It’s flagged for action as soon as possible and thank you for your patience!

• Botters, cheaters, exploiters, and those involved in gold sales (RMT) may post here. Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 19 June 2014

669126 – Resolved.
663460 – Resolved.
679900 – Resolved.
454726 – Multiple tickets: Please ask your friend to not submit duplicate requests. His request was denied because the person submitting the appeal is not the account owner. (I suggest you post only for players with whom you personally are acquainted to avoid this sort of unnecessary review.)
680304 – We are unable to establish that you are the owner of the account. Please update your ticket if you have questions.
549412 – Please review the response of April 25, and review these articles: https://www.guildwars2.com/en/news/introducing-the-wardrobe-system/ and https://help.guildwars2.com/entries/46419166-Wardrobe
656560 – So sorry for the delay in getting this finalized. RMT was involved. But the good news is that we will be able to take care of this fully, with restoration and all. It’s flagged for action as soon as possible and thank you for your patience!

It’s so nice of you to take the time to post, Tildain! We’re glad that you are happy with the service that you got. Our objective is to give prompt, careful, and accurate service to all our players.

You should be able to change your password if you simply go to the Account Recovery page, once you log in. Which, if you’re in the forums, should be all you need. Head to “My Account” in the section below your Display Name on this page, and you will be able to make the change.

If you cannot log in, then a support ticket will be required.

If that’s your name, we absolutely can make a change for you. Click “Support” at the top of the page, then “Submit a request” to let us know about the situation. Best to include a few ideas (in order of preference) for a new display name in the event the team is able to make the change for you.

Brother Grimm.5176:

If these went thru a CC (via paypal) DO NOT reverse or contest the charges….your account will get perma-banned. Work with Anet CS to get this resolved.

Absolutely correct. Our payment provider has pretty strict rules about charge-backs, and we don’t want your account put into jeopardy with a charge-back. Simply click “Support” at the top of this page, then “Submit a request” and we will issue a credit for the erroneous purchases as quickly as possible. Refunds can take a few days to process on your card, but we take this very seriously and we will work as quickly as possible on our end to get that credit into the system!

Inculpatus cedo.9234:

Here’s a post with a screenshot that another person posted over in Game Bugs:

https://forum-en.gw2archive.eu/forum/support/bugs/Error-When-Entering-A-Gem-Card-Code/first#post4129528

Thanks, Ic. The team in on the case, but it’s nice to have these in case they want to look at more accounts as they develop a fix.

We are aware of the situation where a player purchases XX gems but the display shows that he/she is getting only X gems. Fortunately, in all the cases the team has investigated, the player is getting the proper number of gems, but the display is wrong and the team is working on it.

If you have experienced this issue, and particularly if you happen to have a screenshot of it, please post here, so the team involved in Gem Store development can see the details.

We’d like to know:

• Date of purchase
• Display Name on Account
• What the display said you were receiving
• What you received (and the assumption here is that you got the proper amount, otherwise you should submit an individual ticket)

Thanks.

Please ask your wife to submit a ticket; I feel sure we can help!

Please note that each account owner needs to submit a ticket directly. That is, you cannot do so on your wife’s behalf. She should click “Support” above, and then “Submit a request” to verify account ownership and let us know how we can help her.

This does happen from time to time, so others in this situation also should submit a ticket to inquire about a possible remedy. But keep in mind, the last thing we would want is a new player feeling bad about an early decision of this nature. We really do try to assist as much as is possible and reasonable.

Brother Grimm.5176:

SUGGESTION: Submit a ticket via the webpage (SERVICES (above) > SUPPORT > SUBMIT A REQUEST (top right)). That page requires you to supply a good bit of information to PROVE you are the account owner. You don’t need to answer ALL the questions (but you do need to make sure you select an option in each drop down). From the info submitted, CS will be able to determine if you ARE the original account owner (rather than you play 20 questions with them via email for a week).

Note that the most important details they usually want are what WORLD you started playing on (Server name), a character name and the payment method (and CC last 4 digits) used to purchase the original game.

Just my 2 coppers.

Pretty accurate, but I would not say that the starting world is one of the most important details. There are others that we’d like more: serial code, birth date, etc. Because those are details that only the account holder should know.

Still and all, your suggestions about account verification are sound.

Sorry, but references to bodily functions are just not appropriate. Please keep in mind that every name is visible — there is no filter for names. So we ask our players to choose wisely, and to not use names that are outside the Naming Policy.

EdibleRegent.9560:

Just figured out how.

So glad you got that sorted out. And thanks a bunch for your support of our game!

We can help you with that. Please click “Support” at the top of this page, and then use “Submit a request” to fill out a ticket.

This is not a matter that can be or even should be addressed in a forum thread, so thank you for creating a ticket. If that ticket is at least 3 full days old, you may post in the Tickets for Review thread.

Good discussion here guys. We’ve got our own list of potential future tricks and traps, and while I can’t go into detail on what’s in the works, I can give you guys insight into some of the guidelines we try and follow when creating these.

Specifically there are a few WvW traps abilities that we try to avoid:

• Traps that can instantly kill players. We don’t want you to be able to passively wipe a group by stacking three invisible explosive traps on top of each-other. That said, we are more open to these types of traps as long as there is some counterplay available (like the trap has a visible land mine effect, or gives the group warning to dodge away quickly before it explodes.)

• Traps that summon additional combatants (guards, creatures, golems, etc.) This is more for server performance concerns (skill lag.) While we have exception to this in WvW already, the idea is to avoid making the problem worse.

• Traps that are functionally extremely similar to an existing profession skill. Ranger Spike Trap, Thief Needle Trap, etc. Similarly we probably wouldn’t do a trap that just applies a standard condition to an area (Cripple, Poison, Burning, etc.)

I am not certain about this, so I’d be delighted if you update the thread if you learn more. What I’m wondering is: Maybe the “bank transfer” method of PayPal payment isn’t considered instant, because PayPal has to ping the bank and get the money transferred. On the other hand, a CC instantly pays the bill through PayPal. That may be the difference, but again, I’m not certain.

I can ask our team if you need me to do so!

I picked up the Mistforged Axe. I really like a heavy looking axe. I haven’t decided what to spend my last 200 on, but I’m leaning towards the sword for it’s scimitar shape, and either the staff or the trident.

Yes, there was an issue, and we appreciate you letting us know about it.

Password resets should be working just fine now.

Thanks!

While perhaps a bit…er… “direct” … the input from players is accurate. We must have some information about an account, some “proof of ownership,” or we cannot possibly turn over details that allow someone — who could be anyone at all — to access the account.

We do not require a special character in our passwords. We do, sometimes, use the name of a character on the account as one of several possible means to try to confirm account ownership. That isn’t to say that a character name could be accepted alone, because character names are publicly visible. But in conjunction with other account information, it could help. So that may be what your boyfriend saw, and je confused the inquiry about a character name with the use of a symbol like % or @.

I do not believe that someone said “No” without a reason or explanation. That makes no sense at all — we want our players to be able to play on their accounts! If this is at least three days old, you may post in the “Tickets for Review” thread with the ticket number. At this point, no one — including me! — really has sufficient details to help with your concerns. And posting here asking for a supervisor review isn’t at all effective.

Thanks for understanding.

Chris Barrett.3280:

Here’s exactly how Association worked for this latest tournament, and why it can have the effects some of you are seeing .

For WvW Spring Tournament 2014, this is how Association scoring worked:

• Load into a WvW map for the first time that day: Gain 1 Association score for your current home world.
• Complete any achievement that contributes to the WvW Spring Tournament 2014 meta achievement: Gain 2 Association score for your current home world.

Your main Associated shard is then the one with the highest score within the current datacenter. That last part is the caveat that’s preventing some tournament rewards from being issued. Or in some cases “wrong” rewards (working as intended, but not desired, and certainly not clear). In other cases, if a player transferred mid-tournament and has Associations in both datacenters, their rewards will be bound to the most-Associated shard within the datacenter when they talk to the Battle Historian to get the new tournament tickets. This is the intended behavior for this tournament, but has been confounded by issues with Association getting locked-in prematurely.

Some rewards were incorrectly granted too early. When rewards are given, your most-associated world is locked-in at that moment. This applies even if you change datacenters. Your Association scores can still change, but your one true Association for that tournament is still the one from which you received rewards. With the fix that went out on June 17th, that lock was reset, resetting your most-Associated world to whichever one has the highest score in your current datacenter, until talking to the Historian and getting the rewards locks/locked it in again.

The team has corrected the issue and has re-enabled password resets. You should be able to reset your password now.

If you are having any trouble, please contact Customer Support with a ticket and they will help you with your account.

Bug Fixes:

• Fixed an issue that was preventing Tequatl from reapplying his Hardened Scales buff after he returned from the battery events.
• Fixed an issue that was preventing players from reflecting the Grub Eggs in the Triple Trouble encounter.

We did ship with 3 round round tournaments with 8 teams and rewards were based on placement. However, the barrier to entry was high and queue times were long. Having a structured (in-game) way to support multi-round tournaments again would be fun though.

Thank you for the report. You’re not doing something wrong.

The team had to disable password reset at this time.

They will be working to resolve this situation and try to get it back up as soon as they can.

We’re sorry about the inconvenience this causes you.

We’re looking into this issue.

Just wanted to let you know that I’m reading this with great interest and even shared it with the team. I can’t tell you anything specific about Season 2, but I can say that many of you will be pleased with it. Thanks for your ideas and opinions and respectful discussion.

Some additional information for the technically-inclined.

An interesting combination of two bugs affected this tournament, causing those premature rewards and Association lock-in. One new from our work on the tournament, one very old that never showed itself before, because nothing else happened to hit just the right case before this tournament. The old one is of a sort that’s very rare to catch (so I’m glad we now know it exists, so that we can fix it). A timing issue on cross-server communication would sometimes cause some maps to, for just a few seconds to a few minutes, have one particular time-related variable set to many years in the future (well beyond the end of the tournament). This then caused some players to be granted a tournament placement achievement prematurely (the “1st place”, etc. achievements with rewards attached).

TL;DR: Please do the following only if you have completed the WvW Spring Tournament 2014 meta-achievement:

1. Check your in-game mail for 100 new Tournament tickets.
   1. If you don’t have this mail, skip the remaining steps and submit a ticket.
2. Speak to the Battle Historian in-game, and note the world you’re Associated with in your chat window in yellow text.
   1. If you don’t see the world you expected to see, post here and/or submit a ticket. Go no further.
3. Use the first conversation option to claim your tournament tickets.
4. Enjoy spending the tickets as you please.

Issues with either not receiving the new Tournament tickets, or receiving a wrong number, are related to world Association for the purposes of WvW Spring Tournament 2014. Part of the problem is a cross-datacenter limitation (more on this later).

Here’s exactly how Association worked for this latest tournament, and why it can have the effects some of you are seeing .

For WvW Spring Tournament 2014, this is how Association scoring worked:

• Load into a WvW map for the first time that day: Gain 1 Association score for your current home world.
• Complete any achievement that contributes to the WvW Spring Tournament 2014 meta achievement: Gain 2 Association score for your current home world.

Your main Associated shard is then the one with the highest score within the current datacenter. That last part is the caveat that’s preventing some tournament rewards from being issued. Or in some cases “wrong” rewards (working as intended, but not desired, and certainly not clear). Auroma.9126, it sounds like you have 0 Association in the EU datacenter, so the servers there can’t give you rewards, since they don’t see any non-zero Association scores for worlds in that datacenter. In other cases, if a player transferred mid-tournament and has Associations in both datacenters, their rewards will be bound to the most-Associated shard within the datacenter when they talk to the Battle Historian to get the new tournament tickets. This is the intended behavior for this tournament, but has been confounded by issues with Association getting locked-in prematurely.

Some rewards were incorrectly granted too early. When rewards are given, your most-associated world is locked-in at that moment. This applies even if you change datacenters. Your Association scores can still change, but your one true Association for that tournament is still the one from which you received rewards. With the fix that went out on June 17th, that lock was reset, resetting your most-Associated world to whichever one has the highest score in your current datacenter, until talking to the Historian and getting the rewards locks/locked it in again.

Update: I asked QA to take a look at this and try to repro the bug. At worst, I’m going to try adding some additional UI to indicate where the enemies are located, in case the problem is that there’s an enemy somewhere that needs to be killed to spawn the next wave. (The initial spawns and story-specific attack waves look identical right now.) I can’t give an ETA on when this change will go in, but we’re not ignoring the issue, it’s just one that seems to have a very specific repro and I haven’t found it after dozens of play throughs.

Archaic Sun.3758:

Hi!

I was logging on to my alternate character, a level 80 engineer, when I noticed that the name of it has changed. I had originally named it Miss Nicki heat but now when I looked at it again it read Miss Nick Heat. I’ve never seen it change like this randomly..is this supposed to happen?

One of our agents looked into the account and no one on our end changed the name, nor was it flagged for renaming. It is showing as Nick, and it was Nick from the beginning. The only possible exception is if you used a Name Change Contract and changed it yourself but since you’ve expressed concerns, that seems highly unlikely. But again, not flags for required renaming; no agent renames on this one.

We can look into this. Please post in the Tickets for Review thread and include your 6-digit ticket number. Thanks.

Please feel free to create a ticket and an agent will see if we can help with this. Click “Support” at the top of the page, then “Submit a request” to start a ticket.

QCaaKe.2619:

My friend just got the game and he gets to the registration process and there is always an error with his password when ever he enters it in. It is long enough and it is unique. PLEASE HELP!!!

-QCaaKe

It is possible that your friend is trying to use a password that:

• was used by someone else in Guild Wars 2. For security we do not allow the use of a password that is in use for another player, or that has been previously used by the account holder.
• is on a “known password” list created by hackers and shared amongst their community. We prevent such use because hackers will spin through those lists to see if they can use the known password to steal an account.
• contains disallowed characters.

I would suggest that your friend continue to try to input a new password, using characters from the English-language alphabet along with numbers and symbols. Don’t forget upper- and lowercase characters are useful. This article may help: https://help.guildwars2.com/entries/70455643-Choosing-a-Unique-Password

Rapidrabbit.2345:

Hello, I have a problem…
I received 250 wvw tickets before the problem about distributing ticket happened. Today I updated and saw my 250 tickets all gone outdated? but I got a mail and only received 100 tickets..
All I have is 100tickets to use… Is this what I get for finishing meta achievement only 100tickets? If this is a problem please help me out and solve this problem.
Thanks.

Questions can be directed to the team via a support ticket, but as explained, the distribution this morning catches everyone up on what they should receive after they speak with the Battle Historian so I believe you’ll be fine once you take that action.

If you are receiving e-mails asking you to authenticate your account, and if they are not part of your attempt to log in (which would involve only one authentication e-mail, if that were the case), then I believe your account may be in jeopardy. Please secure your e-mail and your game account immediately. For more information, review our article about Account Security here: https://help.guildwars2.com/entries/66122673-Guild-Wars-2-Account-Security

Inculpatus cedo.9234:

You will get no response from in-game bug reports, if that is what you are referring to above.

For an individualized response, you would need to contact CS. Top of Page – Services/Support – Submit a Request.

Good luck.

Correct. We need to have a ticket so that we can review this for you. Thanks.

Hi there. I appreciate that you want to make constructive suggestions for the game, but this is the Account Issues Sub-forum, and as such, the placement of this post isn’t appropriate in this sub-forum.

I’d suggest you make your suggestions in the forum that best relates to this topic, probably Guild Wars 2 Discussion would be best. Thanks for understanding.

What’s your current objective? If it’s “Read Trahearne’s letter” and you have no letter, try relogging or switching maps.

I am really loving the discussion going on in this thread. This is a testament to how awesome our community is! Alright so now that we have flushed out some ideas let me give you some guide lines and let me know if we can design around it.

1. Must be able to be hot join-able
* Not easily griefed and allow players to be able to jump in and out
2. Must fit the 5 on 5 standard
3. Can fit our standard PvP match time (15 mins)
4. (Would Be Nice) Shout castable

Alright let me know how your ideas fit or change with these standards.

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

Is there a link for the livestream anywhere?

Wanze is pretty accurate on this one. We don’t infract on necros, unless you are intentionally necro’ing numerous threads to troll or cause unrest. When a thread is a necro, it warns you ahead of time about responding to it, so you do take a chance that the thread will shut down anyway. Especially if you just write /bump.

The Feedback threads we designate on patch days are incredibly important so we can get as much information (good, bad, broken, bugs, whatnot) as possible without the Dev Team spending time looking all over for the feedback. Specific staff will be looking for the feedback pertaining to their job. As example, we try to forward all bug reports to the bug forums so QA can track it and submit. They’ll be the first to notice the patterns and get the ball rolling.

Does that help?

Thank you for your kind words, Kenny Mack and Eldrad Ulthran! It’s always nice to hear that folks are happy with things, and we’re glad to help everyone. And yes, that applies even the grumpier players because they also absolutely need and deserve our help! It’s just refreshing to have a post like this pop up.

Welcome to the game! And yes, I feel sure we can help you if you will click “Support” at the top of this page, and then use the “Submit a request” section to fill out a ticket.