Dev Tracker

Have Problem with my HOM

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Glad everything is ok, raccaninja. Thanks for the helpful advice, EndlessDreamer.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

I want to disable Email Authentication. How?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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So anyone know how I can sort this?

Please don’t tell me you can’t. Please?

Oh you definitely can disable email authentication, with the help of Support. Contact the team by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can we please have the game we paid for back?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

ChairGraveyard, we would ask you to rise your questions and feedback in the following thread as it is easier for the team to keep all your concerns on track in a unique thread.

Because of that, we will proceed now to close this one.
Thank you very much for your understanding.

I want to disable Email Authentication. How?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I read in the forums here somewhere that using the email authenticator is one of the ways that hackers had / have been getting control of accounts. Is this true?

No this is not true.

I’ve had about 10 emails, warning me about people trying to log into my account from different parts of the word. I changed my password, so I have not been prompted recently, but I’d say you’re better off being safe than sorry.

And I’d say you’re right.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Please give us spvp gear progression. 10% difference from baseline-best.

in PvP

Posted by: JonathanSharp.7094

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JonathanSharp.7094

Game Design Lead

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Short answer – no.

The reason is that we are working towards an esport based on skill. I realize some of you want your items to matter, and if you want that, WvW gives you that feeling.

But we feel it’s very important that you are on equal footing with your opponents when in sPvP. We want skill to be the single largest determinant in who wins in sPvP.

We may add more aesthetic choices down the road, and maybe the stats on the amulets can change, but overall we want to stay w/ the “no power grind” system that we have established.

Hope that makes sense!

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

Unauthorized Login Attempt from Kwanghuidong???

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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SO I just got an email that someone tried to login to my account from Kwanghuidong???

I immediately changed my password and did NOT verify the login attempt.

Is my account secure?

Do I need to do anything else to ensure my account security?

Yes, I believe you took the appropriate steps to prevent an account compromise. It’s scary to get those emails, but when you think about it, it’s even scarier to not get them and find the account has been compromised. Having the emails come in lets us players know that someone is sniffing around the account and reminds us to use best security practices every day.

More really good info on Security here.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Frequent crashing from "corrupted files"

in Account & Technical Support

Posted by: PaulMarden.4619

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PaulMarden.4619

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Due to the overlock, you may have file corruption that needs repaired first.

An excellent thing to point out. Thanks, Cindas!

To ensure understanding, I’d like to also point out that you should only ever need to run -repair once after you think you’ve remedied the issue with your system. If you continue to hit archive-corruption crashes and/or prompts to repair your archive, then the issue hasn’t been fully solved yet.

Detahmaio, would you mind sharing the specific diagnostics you’ve run on your machine? Which memory-testers, which set of tests, how long the tests ran for, etc. Even if you’ve already done thorough tests with nothing turning up, the information is useful to me for understanding how the corruption does and doesn’t present itself. = )

Also, it looks like you’ve got well over 200 instances of corrupted files. Would you mind running with -analyzeFull and attaching that result to this thread? The regular -analyze option limits the results to keep the log-size low. If the log-file is too large for attaching to this thread, let me know and I’ll arrange something for you.

Tome of Influence (seeking update)

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

Live Response Embed

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Hey everyone,

I wanted to update you with where we’re at on this issue. While we don’t have a way to return influence you would have received or give you a replacement influence-giving item yet, we’re still actively working on a solution. Until we have more information, you probably won’t see an update on any related support tickets, but I assure you that this issue is still one that we’re aware of and want to fix.

In the meantime, please make sure to only use influence-giving items on your server’s main shard, as influence granted from these items on overflow shards is not applied.

Thank you for your patience as we continue to improve the game and iron out our post-launch bugs!

ArenaNet Community Team
Live Response Embed

Halloween Diorama Contest: open to Canadians?

in Community Creations

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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This content is not different from our previous contest in terms of eligibility of location.

Canada is one of the eligible locations (excluding Quebec, due to Quebec’s laws governing contests).

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

A different kind of Kaineng War Report.

in WvW

Posted by: Habib Loew.6239

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Habib Loew.6239

Gameplay Programmer

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Good luck Fubuki! All of us who work on WvW are pulling for you.

Kaineng consistently has the best queue situation of any NA server so it seems like an obvious win for any guilds looking to play together. I hope that your PR efforts continue to pay off!


ArenaNet Gameplay Programmer

Gift of...cool new weapons

in Crafting

Posted by: LinseyMurdock

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LinseyMurdock

Game Designer

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There are some recipes that use a Gift for a named Exotic weapon. Jormag’s Breath is not one of them.

Lead Designer – Living World

no longer able to buy crafting tools with karma?

in Crafting

Posted by: LinseyMurdock

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LinseyMurdock

Game Designer

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There are Heart vendors in every map that sell gathering tools for karma.

Lead Designer – Living World

Azureflame bow of purity question

in Crafting

Posted by: LinseyMurdock

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LinseyMurdock

Game Designer

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As I have said before, do not trust the 3D previews from that database. I just took a look, and the preview for Azureflame is definitely not accurate.

It is not a drop.

Lead Designer – Living World

Pretty much the real issue of why DR is a problem for people

in Guild Wars 2 Discussion

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Thanks for the discussion all. In order to keep this topic focused, please direct your discussion to this thread: https://forum-en.gw2archive.eu/forum/game/gw2/Let-s-Start-the-Karma-DR-Dialogue

Thanks!

TP shows incorrect price in search?

in Black Lion Trading Co

Posted by: Tyler Cole.4210

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Tyler Cole.4210

Programmer

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This was not intentional and I believe its timing in relation to the update yesterday is coincidental. We’ll come up with a solution as soon as we can. Sorry for the inconvenience!

Friends can't join some personal story missions

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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We’re tracking a general bug with joining other players in instances. There’s a long thread here:

https://forum-en.gw2archive.eu/forum/support/bugs/Issues-with-Join-In-and-playing-with-party-members/21391

Seriously, DR on nodes?

in Guild Wars 2 Discussion

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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In order to keep this topic focused, please direct your discussion to this thread: https://forum-en.gw2archive.eu/forum/game/gw2/Let-s-Start-the-Karma-DR-Dialogue

Thanks!

Is it possible to restore a deleted character?

in Guild Wars 2 Discussion

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Once a character is deleted, it’s gone for good.

Anet: please remove orbs until hacking issues are resolved

in WvW

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi Vorpal.

Thanks for your contribution. However, at the moment the dev team does not contemplate the solution you are proposing.

Cheater and exploiter report option

in Suggestions

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

We are aware of this and for the moment you can keep on reporting those fellows as an example of botting. It is the most approximate thing while the dev team works on a solution. Thank you very much.

Patch made DR worse, Explanation?

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

Live Response Embed

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Hi everyone,

Thank you for your feedback about the diminishing returns system. As a reminder, we’re all about iteration and sincerely value your thoughts and opinions; we’ll provide more information on this issue soon. In the meantime, please direct your discussion to this thread so that we can keep this topic focused in one place. Thanks again!

ArenaNet Community Team
Live Response Embed

Diminishing Returns (karma)

in Dynamic Events

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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In order to keep this topic focused, please direct your discussion to this thread: https://forum-en.gw2archive.eu/forum/game/gw2/Let-s-Start-the-Karma-DR-Dialogue

Thanks!

Does anyone else find the game overbearingly cynical?

in Guild Wars 2 Discussion

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Thanks for your feedback.

News on New content?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Thanks for your interest.
We will always keep you informed about new events and content when the time comes.

Mesmer Portal WvW Keep Exploit

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

As we have been stating, the forums are not the best place to let us know about these issues. It is indeed more efficient and quicker if you send a report to the following email address: exploits@arena.net.

Because of that, we proceed to close the thread.
Thank you for your understanding.

And we have a new....exploit. (Wall climbing)

in WvW

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

The forums are not the best place to inform us about exploits since we have a specific email address where this reports should be sent: exploits@arena.net. We encourage the OP to send one to that address and proceed to close the thread.

Thanks for your understanding.

What. The. Hell?

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

As the issues is being discussed in the thread already mentioned before we proceed to close this thread. Also, we would like to encourage the OP to create more descriptive titles from now on as this helps our team and the community better. Thanks for your understanding!

Demotivated & Demoralised

in Guild Wars 2 Discussion

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Thanks for your feedback.

You can't hide the DR fiasco...

in Guild Wars 2 Discussion

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Thanks for the discussion all. In order to keep this topic focused, please direct your discussion to this thread: https://forum-en.gw2archive.eu/forum/game/gw2/Let-s-Start-the-Karma-DR-Dialogue

Thanks!

How to move Map window back to bottom right ?

in Players Helping Players

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Perfect!

As it seems that the question is solved, we proceed to close the thread

Diminishing Returns: The Elephant in the Room

in Guild Wars 2 Discussion

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Thanks for the discussion all. In order to keep this topic focused, please direct your discussion to this thread: https://forum-en.gw2archive.eu/forum/game/gw2/Let-s-Start-the-Karma-DR-Dialogue

Thanks!

Why does the game only let me play for 20 minutes?

in Guild Wars 2 Discussion

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Thanks for the feedback. This thread has gone off topic and is past its expiration date so we’ll be closing it now.

Apathetic and unfriendly players on Cursed Shore

in Guild Wars 2 Discussion

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Thanks for the discussion all, but it’s time to put this thread to bed.

Is this considered botting?

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Thanks for asking. According to the description provided, this is not considered botting but rather a personal use of in-game mechanics.

And, as the answer is already given, we proceed to close the thread.

@ANet: Why have DR for Karma and Rewards?

in Dynamic Events

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Apart from the call-out detail, there is a very useful thread going around in the GW2 Discussion subforum, here, that deals with the DR. Users are posting their questions and feedback there and it is indeed easier for the dev team to keep an eye on those questions in one thread.

Because of that we will proceed to close this thread now and ask you to visit the other one.
Thank you very much for your understanding.

what the?

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi Deadphone.

Sometimes just happens but we are aware of that. Giving it some minutes and refreshing should be enough to restore it to English.

Wrong password after crash

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi Mamousha.

Thanks for bringing this to our attention. In this case I would recommend you to change your password again for another new one. Just as a precaution.

We proceed to close the thread now.

Character Restore

in Bugs: Game, Forum, Website

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Sorry to hear about your situation, Steven, but there’s nothing we can do about it on the forums. It looks like your request has been denied by the support team, and that’s the final word on the issue. You’re welcome to post a suggestion about removing “double-click buying” in the Suggestions sub-forum, but we are unable to assist with the coins.

URGENT BUG - TWO ORBS ON DESOLATION BORDERLAND

in WvW

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi Rezo.

Have you reported this incidence through the in-game tools or through the Customer Support with a ticket? The forums are not the best way of letting us know about this.

We will close the thread now.
Thanks for your understanding.

Your Favorite Character [spoilers included]

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

We just changed the thread title to a more descriptive one, since it is easier for other users to figure out the content of a thread in this way.

Where is your God now?

in WvW

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

The forums are not the best place to show pictures like these. If you personally feel that there are hacking incidences or bugs inside the WvW, please, use the in-game reporting tools whenever you see them.

Thanks! We will proceed now to close the thread.

No one will do Story Mode!

in Fractals, Dungeons & Raids

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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This is absolutely an issue as the game matures and we are working on ways to make running story mode with someone worthwhile even if you have already run it so players just reaching these dungeons can more easily find groups to play with. It will probably take some experimentation before we find the right motivator.

Jon

SoS player speedhacking

in WvW

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Thanks for letting us know. If you check the thread Azure has provided, you will see that we are working on the reports you keep on sending us. It is true that there´s no specific “hacker” report, but you can choose “botting” for that. We will forward this specific question to the dev team.

We will proceed to close the thread now.
Thanks for your understanding.

Lets see your Warriors!

in Warrior

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Now you can keep on posting your great Warrior pics in this stickied thread.

Lets see your Necromancers/Reapers!

in Necromancer

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

We just made the thread into a sticky so you can keep on posting your amazing necromancers!

Lets see your engineers!

in Engineer

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

We just turned the thread into a sticky so we can always see your amazing engineers!
Please, keep on posting!!

Show your rangers here!!

in Ranger

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

We just turned the thread into a sticky, so we can always see your amazing rangers!
Please, keep on posting!

No In-Game Support?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi Allelya.

We are sorry to hear that. You can send a ticket to Customer Support and describe your incidence there although it is not sure that they will re-establish your previous state.

We will close now this thread.
Thanks for posting and for your understanding.

Suggestion: Human tattoos

in Suggestions

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

I just changed the thread title for something more descriptive.

Email-Change

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi there, Radium.

You could try to send a ticket to Customer Support with this petition but it is not sure though that they will allow the change.

Thanks for posting.