Guild Wars 2

Hi everyone.

I have merged another thread with this official sticky, as it is better to keep all those amazing Charrs in the same place.

Keep on posting!!

Hi Slafko.

In theory no, there won´t be any actions taken against players who used momentarily those exploits unless they got reported massively, in which case there will be looked into. However, we encourage all of you that see ongoing exploits to notify them through this email exploits@arena.net as by doing this you are effectively helping us.

Thank you for your message.
We will proceed now to close this thread.

Hi everyone.

Mercury, thanks for replying so quickly. Nogc, you could certainly try but if it does not get any better then please, proceed to send a ticket to Customer Support to inform about the issue and have a look inside the Game Bugs subforum, to see if someone has already encountered this problem. If not, please, feel free to create a new thread.

Thanks!

Hi everyone.

I just changed the thread title for something more descriptive and less “kitten”.

Hi Kirito.

Thanks for posting. However, if you have already informed Customer Support about this issue then they will look at your incidence and provide you with an answer. There is not much else we can do here in the forums to help you.

Soon we will have an official statement about our policy regarding Third-Party Programms.

We will proceed now to close this thread. Thanks for your understanding.

Hi Cocobloco.

Thanks for your concerns. Yes, the question you rise here is the question of a great number of players on the forums and it is of course our concern as well, as we also play the game in our free-time. We are taking this issue seriously and working on it.

We will now proceed to close this thread.

Hi,

As Phaze Delta One said, please contact our customer support for this kind of request.

I will now close this thread.

Hi,

We will ask you to send a request to our customer support to resolve this issue.

Thank you.

Hello everybody,
as this question has already been answered, the thread will now be locked.
Thanks for understanding.

This is my new favorite thread.

I don’t know if you saw the thread in the Bugs forum about players who were skipped ahead as part of a workaround a few weeks ago. On Monday a code fix went in that reset those characters back to the chapter 2 step right before they pick an order. Many players expressed concern over the missed content and rewards, and this was the cleanest way to handle it.

Hello, Lelouch! 1117 is the Windows error-code indicating that “The request could not be performed because of an I/O device error”. Which utility did you use to check for errors with your disk? I recommend that you find and use your HDD manufacturer’s diagnostic utility to confirm its health.

Optionally, you could try reinstalling GW2 to a different drive if you have one available. If that works without issue, it suggests that there may be an issue with the original drive.

Smooth Penguin.5294:

People will make mistakes when buying stuff, and I agree that having a buy back option would be nice. But there needs to be a rule in place to prevent people from abusing such a system (i.e. No buy backs if the item is equiped, used, etc. or buy backs only allowed if done within “x” minutes from purchase). That way, it doesn’t reduce the value of the Karma/Token items from people selling back stuff constantly.

Your comments are accurate. A “buy back” feature needs to be carefully and thoughtfully designed. If the team wanted to implement this feature, they would not want to rush it out as a stop-gap measure, only to find that it wasn’t designed as well as it could be. Any feature that is implemented into a game should be well-thought and carefully designed, which is something that the team is fully capable of… and somewhat well-known for doing.

Detahmaio.2014:

I had to attach the -analysis in a document because i exceed 5000 characters.

Detahmaio, have you run any hardware-diagnostics such as memory-tests? If so, which tests have you run and with what settings? Your analysis also shows what I’d expect to see for issues with RAM — whether it’s the memory itself or settings related to it (such as timings).

If you’ve overclocked any settings on your computer, you could consider turning them back down and see whether the problems go away.

The Support Team will help you. Asking for serial code (access keys in GW) is the usual process of identifying the account owner, but if you have the other information they require (that shows that you’re asking for help with your own account, as a security measure), you don’t need all the codes/keys!

Please continue to discuss this with Support. If you have issues, please supply your 12-digit incident or ticket number.

It is a finished jumping puzzle that just doesn’t have a chest. We have plans for it, but you can play with it right now if you want.

Channel your inner Indy on that one.

The explorable mode difficulty wasn’t touched to my knowledge. It was only story mode, and to nerf a couple guys who would apply 20-second vulnerability/bleed stacks, and a guy who was using Garen’s spin-to-win which was just devastating players. There were boss changes too, but I detail things in the post.

The patch notes were just a bit over-reaching. I’m going to talk to someone about that.

I’m sorry to hear you’re still blocked! Have you seen this thread? One of our story designers has been working to fix this quest, so if there’s any additional information you can provide, I’d recommend posting there as well. Thanks!

Hey everyone,

It sounds like there may have been a breakdown in communications on this matter, judging by some of the responses you’ve received. We had a meeting about this issue this afternoon to help ensure that everyone is on the same page, and contacting Customer Support is still what we’d prefer if you’ve been affected by this bug.

As we’re currently exploring different solutions, you may get a response similar to the one Bellbane received:

Bellbane.3910:

We are in the process of investigating this issue for you and you should receive an update as soon as we have more information to provide. We may need more time if you contacted us on a weekend or holiday, but someone will respond to this support ticket as soon as possible.

Regards,
[GM] Balmungskies
The Guild Wars Support Team

Once we are able to implement a solution, we’ll provide more information at that time.

To help CS identify your ticket, if you haven’t submitted one already, the best thing is to make sure that your ticket has a clear subject. For example, you may want to mention the affected Draconic armor.

Thank you for your patience in this matter! We’re getting close to a solution for this, so please bear with us as we go through our initial growing pains.

Very good point Scorpio Shirica!

We do have counter measures in place on our end, so player reports are not required in order to catch a cheater, they just make it that much easier. I’ll see what can be done about making it easier to report players that are difficult to target.

You need to use the venom sacs to make an insignia and that is what you use to discover with. If an item does not appear in the discovery pane, that means there aren’t any recipes you can still discover using that item.

I don’t have a list in front of me of who or when, but we have banned many people that have been reported for flyhack/maphack. For security reasons, i’m not able to say how the process works.
If you see players using any sort of hack please report them. You can do this in WvW by targeting the player in question, right clicking and select report.

When it comes to specific weapon recipes, it is very specific. We took what we felt were the coolest skins and built a specific weapon with a name and stat combo and then built recipes for them. If you love the skin but not the stat combo, you’ll need to transmute a different stat combo onto it.

We would not block someone because he or she was reported. We use the reports as the basis for an investigation and if the research shows that the person was involved in the reported behavior — like botting, offensive language, etc. — then action is taken.

There is no system that automatically blocks an account based on a report, or even based on multiple reports. Each suspension is handled by a human being.

You should be able to keep going. We fixed the bug about 2 weeks ago, so it won’t inadvertently finish the quest if you exit the conversation without making a choice. The missing journal entry is a seperate issue that I sent to the writing team.

There are a number of stickied threads that may help you here: https://forum-en.gw2archive.eu/forum/game/players

I think Mike O’Brien’s article on account security would be very useful for you and could provide you with information on how best to secure your account.

Rulient.1468:

i was going to buy a gem using a prepaid credit card as i used before, but it seems that ican;t this time it keeps telling me that i have input a wrong information i checke everything and tried a couple of times but the message keeps popping up, please help me.

I am really sorry you are having this problem Have you tried direclty contacting Support by filing a ticket through the “Ask a Question” tab on that linked page? I really believe they will be able to assist you.

Optimushaxx.9126:

Just got my account back 4.5 days. Everything was intact just an extra lvl 3 engineer. The hacker didnt even take my 8g. One of my guildies compared it to “stealing a ferari and taking it for a joy ride to leave it somewhere else” as i found it in a server in Europe lol.

Main thing is after all the things I heard about CS i was shocked as it was all false. Thank you to the team at CS for the service.

I would like to change my email is that possible or I have to submit another ticket? I’’m going security nuts now.

Thank you

You can either update your ticket or you can make a new one, as you desire.

Passwords are not stored in plain text. That would be very bad, as we’ve seen with other companies and their security issues. Passwords are very carefully encrypted and/or hashed, so no worries here!

Here’s some info on account restorations. To be quite honest, I don’t imagine account restorations will ever be used to “re-do” a purchase, as roll-backs/restorations are very labor-intensive and involve a lot of verification steps even to begin.

The devs may make changes to the interface that will help with purchase errors, although a lot of purchases already do require an “are you sure” type of confirmation, so I’m not sure how they would enhance that. But hey, they’re the devs and they’re good at figuring out these things.

and that were just some … i couldnt post whole one since there are so may corruptions
also today it didnt crash at start, some days i cant even enter the game
today i played about 5 mins before the crash (no WvW)
i added the whole thing
hope this helps …

Sorry to hear that you’ve been having so much trouble, eater. = (

Would mind detailing what tests you’ve run and for how long? The analysis shows corruption identical to other cases where we’ve concluded that hardware was at fault.

EDIT: When I say ‘concluded’, I mean that it was demonstrated otherwise that the machine had faulty hardware or bad settings. Immediately after correcting the issue, the corruption-problems disappeared.

The suggestion will be taken under consideration though there are no plans to implement any new forums at this time.

HCProfessionals.3601:

I build websites for a living and have found a niche building people guild websites (as I’ve done in all other games) and want to trade in-game gold in exchange. Is this legal for me to do, as technically, I’m not buying gold? I’ve worked so hard for my characters and don’t want to go against the rules… I still buy gold from ArenaNet to help support them and will continue to monthly – and I recommend you do as well

Sorry, but this is a serious question and I need to know if I can continue or stop immediately.

It is not permissible for you to exchange real-world goods or services for in-game currency. Thank you very much for asking about this!

If you find that the email is not in the usual places — in-box, spam filter, junk box, even your security (anti-virus) filter — I then encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Update: Tuesday, 2 October

120924-000144 Resolved
120929-000850 Resolved
120901-014256 Resolved
120929-000850 Resolved
120910-002395 Agent responded 9/10; please update if you still need help
120901-001721 Received response today
120924-005472 Received response today
120910-002395 No activity since 9/10
120922-000473 Log-in issue
120920-001075 In queue; we are working on this issue
120921-000605 In queue; we are working on this issue
120921-000948 In queue; we are working on this issue
120919-000950 Tome of Influence issue; a resolution has not yet been developed
120916-001630 Tome of Influence issue; a resolution has not yet been developed

If your ticket is at least four days old, and if you still need assistance, please post in the  Tickets for Review – 4 days and older [merged] thread, which is here at the top of this forum.

Update: Tuesday, October 2

120924-000144 Resolved
120929-000850 Resolved
120901-014256 Resolved
120929-000850 Resolved
120910-002395 Agent responded 9/10; please update if you still need help
120901-001721 Received response today
120924-005472 Received response today
120910-002395 No activity since 9/10
120922-000473 Log-in issue
120920-001075 In queue; we are working on this issue
120921-000605 In queue; we are working on this issue
120921-000948 In queue; we are working on this issue
120919-000950 Tome of Influence issue; a resolution has not yet been developed
120916-001630 Tome of Influence issue; a resolution has not yet been developed

Thanks for the additional details! We’ve documented this issue and will be working on a fix for it.

Hi Radium – I’m actually not a Developer, I am on the Technical Support team. For issues such as this in which there are various resolutions for this issue, it can best be looked into working one on one with players if possible and so I highly encourage any players who are experiencing this issue to submit a support ticket.

This is an issue that is still being tested and looked into and until we have more solid answers for players, we are troubleshooting this issue to find common trends and hopefully resolve the issue in the process.

Thanks for the report (and the video)! I’ve forwarded this on to our PvP team, and they’ll be looking at it.

Hi Gremnok – What troubleshooting steps have you already tried to resolve this issue aside from replacing your graphics card?

Have you created a support ticket yet? We may need to ask you for a bit more diagnostic information that you may not wish to post here to further investigate this issue. Additionally, we can probably assist you much better one on one.

This sticky thread should provide you wish some more info on contacting support. I would attach your Game Advisor report and ArenaNet.log file to the ticket. You can ignore the part about including your GW2 Username and serial code.

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

This sub-forum (Players Helping Players) has a number of threads you’ll find stickied at the top (in red) that you may find useful.

The issue you reported may be due to the use of more than one keyboard type in Windows. To resolve this, please try the following:

1. Click the “Start” button and select “Control Panel.”

2. Click “Clock, Language, and Region”

3. Click “Change keyboards or other input methods”

4. Click the “Keyboards and Languages” tab and select ’Change Keyboards."

5. Remove any non-use keyboards from the “General” tab and use only an “English (United States) keyboard service.”

Once done, try running Guild Wars 2 again.

Hi SolidRock – That’s good to hear! Hopefully we can get this issue worked out for you as soon as possible so you can get back to playing.

Hi Puma Pompom – You will want to make sure you have your “Documents” folder in its’ default location. So if you have moved it to a different drive, you will encounter this error. If this is not the case, then this could be a permissions based issue and you will either need to launch Gw2setup.exe as an Administrator or try disabling your User Account Control to see if this resolves the issue for you.

We have a thread that allows players who have had issues of more than 4 days’ duration to post for a review. It’s pointless to post lengthy complaints that lack any information that would allow us to assist you. Posting or contributing to such a thread may make you feel better, but it’s not going to lead to a solution and/or the best explanation we can give you for the situation involved. And that is what we want to give you (and what you really want and need, after all).

Please post in the sticky thread and we’ll review the situation and try to help you through the system.

Others who have received a confusing or unclear answer can do the same. We just ask that you try working through the tickets and not posting immediately in the forums, as that can be a real waste of resources, with multiple people reviewing the same issue.

Thanks for understanding.

Hi Fhane – Thanks for the report. Are you running an SLi setup at the moment? Your DxDiag just shows an NVIDIA GeForce GTX 670 and the crash report you had provided also shows a GTX 550 Ti.

Desertsocks.6145:

I guessed that I’m mostly disappointed that it doesn’t seem they take the time to even read the tickets and only go by the title. i asked if that was possible or what actions they took in my ticket and the whole ticket except title got ignored.

Actually, that’s not the case. A descriptive title is very helpful, of course. But the agents do read the tickets, as well. If an error was made, I will apologize in advance. But I cannot make a real assessment unless and until I have the tickets in question. If they are at least four days old, please post the 12-digit incident/ticket number, and your comments, in the sticky post in this forum. Thanks.

Sephirox.4071:

Thanks, but hope you can Fix the Human Ele Light Armor Issues we post soon as its weird to be cut in half on different view angles. Keep up the good work

It’s currently being addressed, I promise! We appreciate your patience.