Guild Wars 2

Hey all,

CSL for Nornvember.. I mean November will air next Wednesday, November 30 at Noon Pacific.

The December Wintersday Extravaganza will air on Wednesday, December 14. We will be recording a week earlier, and pulling final art assets on Thursday, December 1. (This is super early, but production turnaround time requires it.) If you are working on a Wintersday art project, please submit any time. If we don’t use it this year, we may well incorporate it into next year’s show!

I’m looking forward to seeing you in the Twitch room, if you can join us, or hope that you’ll catch the show later on YouTube!

I love that little guy. <3

That’s a great card! Do you think Zho could submit that himself? We need the originating artist to submit, because by doing so they give us permission to feature their art on Community Showcase Live.

It’s fine as it is here, but if you’d like it to be considered for showcasing on the stream, please have Zho submit here or on GW2 Tumblr page using the hashtag #GW2 Fan Submission. Thanks!

Donari.5237:

I don’t have any issue with the AMA’s being on Reddit. I do have one concern based on the summary, however:

Please speak to the dev who said “Thanks for the suggestion on having more hair accessory dye colors available, we’ll have some internal conversations on this.” And perhaps give them a pile of links to the legions of requests on this very point that have been in these forums since the early days. Because if the forums are so beloved, and there have even been community reps collating and forwarding forums concerns, no freaking way should this have come as a surprising new idea.

Not that I’m complaining that it’s finally getting attention. It’ll be awesome if a full range of accessory dyes become available, preferably freely dyeable without recourse to hair kits. The issue is simply that such an oft-repeated request apparently wasn’t even noticed. I did not read the whole conversation, and maybe the dev just wrote his/her reply poorly to make it sound like they’d never heard of the idea before, but that line was a serious facepalm for me.

The team has changed, as has the leader of the team. It would be an error to assume that this was seen and ignored, or, even worse, not seen at all. It was seen, reported, and discussed. I remember asking about the subject a long while ago (after players asked me about it through a few media) and I was told it was not possible to separate the hair accessory. But Sarah said she’ll look into it. She may even have learned that it is possible to separate hair and accessary, and that’s an encouraging thing.

Guys, the placement of our Celebrations is not a negative reflection on our official forums. However, the conversations on Reddit are offered in a “threaded” or “nested” style, where our forum provides a “flat” conversation threading. We prefer the flat conversation formatting for most purposes, but the celebrations or AMAs are most easily followed in a threaded format, and we choose Reddit for those. (Reddit admins support the choice and provide us with very helpful moderation of those threads.)

If you’re interested in formats, you can find a good article explaining the differences here. An interesting editorial opinion can be found here.

We love our forums, and do our best to ensure that important information is provided right here, on our own website, in our own forums. That means that usually an initial comment, update, alert, etc., is made here. In a few cases, if someone on the team shares info in a conversation elsewhere that appears to have broad value, they’ll let us know and we’ll port it over here. (Of course, often, an observant official forum member will do that more quickly than we can, and we do appreciate that help! )

So yes, while we may participate on Reddit and on other forums, we put our focus on the official forums for information reveals, update notes, polls, emergency notifications of issues, outage info, and so forth.

Thanks to all of you for sharing your feedback on the new Nightmare Fractal. There were a lot of threads, so we merged them into this one. It’s great to see how much you all are enjoying the new fractal, and the devs involved in its creation are — as you can see — glad to hear from you!

Over time, the WvW Sub-forum has seen a growing number of posts about game worlds, or servers. No matter how well-intentioned the posts may start out, two kinds of threads soon sink into negativity and unconstructive commentary:

• Requests to re-open a particular server
• Requests to adjust the Glicko ratings for a specific server

To increase the value of these forums for players and devs alike, and to keep the conversations constructive, we’re going to disallow these two kinds of threads and posts. We ask for your cooperation in not creating or contributing to threads or posts on these subjects in the future. Thanks very much.

Please Note: This gifting project is not only about Gem Store items. The spirit of this initiative should be broad. It’s entirely fine to post a request for help with, say, components for a Legendary, mats towards a holiday item or an achievement, assistance with a jumping puzzle, fractal, or dungeon, all sorts of things.

Asking for items from within the game — not those that require gems — is great. After all, the intention of this thread is for players to help players., and many more players can get involved when the requests are for things that are reasonable and more easily shared.

So please, as you consider your request and keep in mind that a request for an item that costs thousands of gold is less likely to be fulfilled and creates a high barrier for people to get involved.

Thanks for understanding and thinking about the spirit of the thread in all your requests and request fulfillments.

A few threads have appeared on the same subject, so we’re merging those threads into this one. Please share your concerns about the Grawl Firestone in this thread. Thank you.

Hello,

We hope you’ll share your thoughts about Episode 3. Please post in this official feedback thread so we can get your high level feedback.

Details threads are also welcome. Best placement is the Living World sub-forum.

Thank you!

As always, we would love to hear your feedback about Episode 3 of Living World Season 3.

After you’ve had a chance to play “A Crack in the Ice,” please share a brief synopsis of your feedback here. You are, of course, welcome to make separate threads on the subject of the LWS3/E3. For instance, you may wish to discuss a particular encounter in detail, or give guidance on certain steps in the story. Perhaps you want to talk about a tasty recipe, or commiserate about that hard-to complete JP. All such threads are welcome! (Although I’d say again what I’ve said before: one thread per subject is super helpful to the devs.)

If you could share a brief summation of your feelings here — say 50 words or less? — that would be very helpful, too.

Thanks so much for sharing your thoughts.

Hey all,

Members of the ArenaNet team will be participating in a Dev Celebration for Living World Season 3, Episode 3 — A Crack in the Ice — on the GW2 sub-Reddit. The celebration will begin at approximately 2:00 PM Pacific time.

We hope you’ll join us there!

Hey all,

Members of the ArenaNet team will be participating in a Dev Celebration for Living World Season 3, Episode 3 — A Crack in the Ice — on the GW2 sub-Reddit. The celebration will begin at approximately 2:00 PM Pacific time.

We hope you’ll join us there!

Two new recipes in today’s release are temporarily unavailable. We’ll provide more details in today’s AMA on Reddit, which will take place this afternoon Pacific time.

Galtrix.7369:

I would say that kind of falls under the “Players helping Players” subforum. Most of the time, it’s new players that post there and veteran players that answer, so it’s definitely helpful.

I was just going to post that suggestion, so thank you for doing so! Player helping Players is a very valuable asset, and I encourage everyone to give that a look.

Please note that we have addressed the issue of the accidental blocking of certain countries day ago with a forum post that included an explanation and apology for that mix-up. The unintended block (<48 hours, as I recall) was corrected, players from the blocked countries are back in the game, and all is well.

ebranches.9346:

For the past few weeks I’ve been working on the collections for Sunrise. Aside from a few fractals I only need this JP, wich I can’t finish by any means. So if you can find it in your heart the time and will to give me a port I would really appreciate.

That’s an unusual request, the first of its kind that I can remember seeing. I hope it works out for you — it costs nothing to the giver but would mean so much to you. (Best of luck with your quest!)

jezebel.7054:

Hello, I recently came across this thread and thought I would take a chance! I would like to request two items that are available on the BLTC but are more than I can afford based on how often I can play and principle. I do not expect anyone to buy it(them) for me. I am appealing to anyone who already has one.
The gold I manage to earn, I exchange for gems when I can to purchase practical things like bank tabs, storage expanders, permanent gathering tools, with a few fun (affordable) items.
I wasn’t playing when these items were available to earn them myself. I even placed an offer I could afford (without cringing) in the BLTC on one of them, but four months later it hasn’t been accepted.
I would happily try to earn these items myself if I thought it wouldn’t take years.
If anyone is willing to gift either of these, I would be astounded, speechless (except for “thank you”), grateful and humbled!

1. Permanent Hair Stylist Contract
2. Holographic Dragon Wing Cover

Eeee!! Thank you extremely generous gifter!!! I equipped it immediately and made my character jump up and down!!

Server: NA Stormbluff Isle

Because the forum rules require a request for one item only and you have received one item, we ask that you do not post another request and that this post be marked to indicate your request has been fulfilled in full.

ThunderRonn.7615:

I am not sure if mini packs can be given or traded but I would love to have a few minis like the hawk, owl, raven, tiger, red panda, fox and little kittens. Any of those I would truly love to have. Im not sure how often those items get asked for but I just saw this and thought how amazing it was to have this out there. I am looking through the things to see if i can help get something for someone as well.

Please update your post to request one single item and not a list of requests. Thank you. Thanks also for mentioning that you will try to share something you can share with another player. That’s the true spirit of this thread.

This issue was solved through the normal ticket system. We remind forum members that following up on tickets is allowed only in the Tickets for Review thread, and not through individual threads. Thanks for understanding.

Randulf.7614:

How is it a massive update affecting gameplay? You get a 3 hour window to log off at your convenience and you are no longer forced out when you zone or switch character.

Given it took just a few mins to fully update and it was listed as a maintenance build (common in any MMO), I’m not entirely understanding what the issue is. I went to make a cuppa and it was done on return.

Thank you for the clear voice of reason, Randulf.

As to the update, it was, as the notes said, a maintenance update. It didn’t change anything within the game, although yes, the download was large. But I believe it was maintenance on the update system itself. The update really was exactly what the notes explained, and any changes to the game would have been mentioned within the notes.

Maintenance

• Completed maintenance build.

Illconceived Was Na.9781:

Sublimatio.6981:

I reported a ticket straight away yesterday. I’ve got no response and the gems didn’t appear on their own either. ticket ID: 2438203

It can take 72 hours for a response during non-peak periods. Given the DDoS attack last night, it might take longer. If you haven’t heard after 72, post a brief note along with your ticket number in the thread designed for the purpose:
https://forum-en.gw2archive.eu/forum/support/support/GW2-Tickets-for-Review-3-days-older-2

(Given the extraordinary situation these last 12 hours, ANet might take a look based on a comment here, but I wouldn’t count on it. The “Tickets for Review” thread is a reliable method to make sure your ticket gets attention.)

PS make sure that you got your automated response that a ticket was created. If you didn’t, it’s possible your email provider is treating responses from ANet/zendesk system as ‘spam’.

This is accurate and helpful information. I will not be culling requests for individual assistance from this thread. Requests need to be made through the ticket system, and followed up through the thread the Illconceived Was Na linked. Thanks.

Evon Skyfyre.9673:

It was Taimi

Her and her #*%^ experiments, eh?

Damio Roncartia.7041:

Gaile Gray.6029:

Nikal.4921:

I had to log out, since nothing worked for me- can’t move anything from bags, can’t tp to wp, etc. I’m like a ghost in the game.

Yes, that’s what a lot of us are noting. We’re so sorry and will do our best to get this addressed to the best of our ability and as quickly as possible.

Nothing you have to apologize for. DDoS attacks are a mess to deal with for any company. So it’s not like it’s your guys’ fault. Just hopefully whatever person or group is doing this is either stopped or gets bored soon.

Thanks, Damio. I wanted to express our regret and our sympathy for the situation. Not really an apology in this case, because you’re right, we don’t “own” this issue. But it’s fair to say we truly understand the irritation felt by for those who are being inconvenienced. We are — I am — right there with ya on that.

Nikal.4921:

I had to log out, since nothing worked for me- can’t move anything from bags, can’t tp to wp, etc. I’m like a ghost in the game.

Yes, that’s what a lot of us are noting. We’re so sorry and will do our best to get this addressed to the best of our ability and as quickly as possible.

We’ve noticed connection issues again and are investigating.

Our network team has continued to track this issue, and at the present time, all systems are working properly. As you will be aware, this issue arose due to a DDOS attack, and it continued in that vein for many hours. We’ll continue to monitor and work on this issue should it arise again. In the meantime, our thanks to everyone for your reports and for your patience during what has been a very trying time!

As you can see in later posts in this thread, items, gems, gold, titles — anything that was missing — reappeared after a relatively short while. We’re sorry for the connectivity issues, and for the startling effect of seeing something is missing, but we’re happy that everything synchs up and you get what you should have. If you have any concerns, CS stands ready to assist you!

Ganathar.4956:

Not sure if this is related, but I lost all of my gems. I had around 2440, I think.

Oh, I’m glad you brought that up (but of course not glad that happened). What I have learned from other players is that when they waited a bit, they got back the things they were missing. (I read this about achievements, titles, etc.) So I would give it a few hours of stability and if you still have issues, then do write Customer Support and they’ll do their best to help you.

Yes, the issue has arisen again, but the team is back on the case. We are so very sorry for the inconvenience!

I’m making this post and merging threads into it. All of the separate threads talk about missing something after today’s outage(s). Things you should know:

1. We’re working on the outage issue and apologize for the inconvenience
2. If you are missing items, gems, gold, achievements, titles — if you are missing virtually anything at all, it may very well reappear if you wait a little bit. Players have reported being concerned about missing items and then have edited their posts to say that the items (or achievements, titles, etc.) appeared a few minutes later.

One player expressed his opinion that it can take a while for the UI to catch up with the game content after an outage. He suggested waiting a bit before worrying about something that appears to be missing. I agree!

If you continue to have something missing after waiting at least an hour after uninterrupted game access, please contact Customer Support for assistance.

According to the network team, things are pretty much back to normal. Thanks for your patience as we took care of the issues.

We are aware of the connection issue and the team is working on correcting it. Thanks for your understanding.

Donari.5237:

I hope I didn’t sound aggrieved above! Just amused, and interested in the mini Rosetta Stone effect. My game email is for this game only so I hardly get cluttered up by a few extra ANet mails.

Not at all, Donari. We appreciate players letting us know. The truth is, our mail golem went a little over the top. As I posited in another thread, without our prompt action, that darn thing may have started sending in Ascalonian, Old Krytan, and the Orrian Syllabary!

We appreciate everyone’s understanding about the situation.

Inculpatus cedo.9234:

eyestrain.3056:

I was more wondering why I got HoT promotion emails at all when I already bought it.

Many players wish to, and do, purchase more than one account. Thus, they are happy to hear news of a sale.

This is a good point. Plus, they may want to tell friends or family about the sales.

Mistress Elemental.3750:

Well not sure why but my post got deleted from the bugs forum with no explanation so I guess I was trying to be silenced for some reason. I wanted to make sure it was not just me who had this issue so I guess I’ll try again here:

Did someone at Anet fall asleep at the wheel? I just received 5 emails about your recent content patch and the 50% off sale in different languages Lol?

I wanted to be sure to answer your concern (in the first paragraph). Your post was removed because, as you’ll recall, you posted an image containing personally-identifiable information. When you deleted your initial post, you essentially “closed” the thread, and the moderators removed it entirely because it had no initial post. So please rest assured — and I’m sure subsequent responses made this clear — we weren’t attempting to silence you but simply doing some necessary clean up on a “blank” thread.

We apologize for the spam issue and have taken steps to ensure our mail golem does not continue to send in multiple languages in the future. The mind boggles if it continued on this path and started sending in Ascalonian, Old Krytan, and the Orrian Syllabary.

In the future you should receive just one mail. Thanks for your understanding.

The Gem Store and the sales site are entirely different, and promotions are offered at different times. The current promotion is for new players. Gem Store promotions appear on the loading screen and may also be viewed by clicking “O” in the game.

Thanks for letting us know about this situation. We inadvertently blocked access to Guild Wars 2 from a few countries, have adjusted it, and you should find that you are able to log in now. We apologize for the inconvenience.

Guys,

This forum is suffering from a spate of “Please re-open this server” and “Please adjust the glicko on Server XX” threads. Neither type of thread is helpful, neither is going to get its intended outcome, and most usually inspire a lot of debates, arguments, insults, and other negative back-and-forth.

I’m closing this one and we’re going to let forum members know to avoid making such threads in the future.

Amaimon.7823:

Yea, I got it, too but then again.. all it takes a simple select all and delete. Glitches like these happen shrugs

Thanks for being so understanding. It’s an inconvenience, for sure, and unintended, for certain. We’ll do our best to do better next time.

Hi there,

So sorry for this error. We’re aware of the situation and are taking steps to address it for future mailings. Again, very sorry for the flood of mails.

Randulf.7614:

mmm…a new snow/ice map.

Unusual day for a patch to hit, but I suppose Thanksgiving has made a few schedule changes.

Yep, that’s right. While we know the whole world doesn’t celebrate Thanksgiving it does impact the studio, so Monday seems just the right day to roll this episode. And really, having a 4-day weekend will allow us studio folks to play even more!

Good catch, Windu!

Yes, Episode 3 will begin on Monday, November 21st. We look forward to welcoming you to join us in exploring the new story within “A Crack in the Ice” that day.

Inculpatus cedo.9234:

I noticed none of my recent tickets show up on the new Support site. All are from 2 years ago, or more, and show very little of the discourse (only one entry each direction).

Is it working as intended?

I am not a member of the customer support team. Kindly update one of your tickets to inquire. Thank you.

In the name of all that is holy, please post in the right sub-forum!

This is sort of ok, but is it really appropriate for a forum designed for general GW2 Discussion?
https://forum-en.gw2archive.eu/forum/game/gw2/Connection-with-server-unstable/first#post6399751

This is perfect: It’s an Account and/or Support Issue, right?

https://forum-en.gw2archive.eu/forum/support/support/Crashing-at-launch-1/first#post6399748

And lookie, threads with meaningful subject lines, in the correct (or nearly correct) subs get answers!

When you use the in-game report system, you’re able to choose only a few selected topics, and those reports are dealt with by specific team members who, as a rule, focus on those broader issues rather than issues that affect only a single player. So say you report an offensive name, or verbal abuse (offensive chat), or gold selling. Those are situations that can impact a lot of players.

On the other hand, if you’re having individual technical issues or problems related specifically to your account. In those cases you would use the ticket system to provide information about the situation and request individual help.

As you can see, there are really two kinds of issues, and therefore two ways of reporting.

We are very sorry that you’re havings issues. I believe this may be related to a broader connection issue that the team is working to correct at the present time.

We are very sorry that you’re havings issues. I believe this may not be related to your account, but part of a broader connection issue that the team is working to correct. However, do try the command line argument and see if that helps.

A message from the PvP Team:

Hi all,

We’ve been monitoring your feedback regarding the temporary achievements included with the recent PvP map releases, and we wanted to let you know that we’ve decided to make those achievements permanently obtainable. In addition, we will continue to offer the achievements for Eternal Coliseum and will be reactivating those related to Revenge of the Capricorn in the future to give players another chance to complete them. Lastly, we wanted to let you know that we’re planning to introduce map achievements for each of the existing PvP maps in a later release. We’ll have more information on those as the time gets closer.

Thanks!

The PvP team

You guys did a great job!

Let’s please not use this thread to continue political discussions. The topic is not appropriate for the game, and isn’t the right fit for the forums, either.

We’ve removed threads about the outcome of the election — even when they try to invoke references to in-game matters. We did the same with threads about the outcome of previous elections, referendums, and so forth. We’d prefer to not have to remove thread, but in the interests of keeping things on an even keel it’s our responsibility to do so when it’s necessary.

I’m going to close this thread, but please take its advice to heart.

Thanks.