Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)
Guest: Narrative Designer Peter Fries.
Featured Artists:
(edited by Gaile Gray.6029)
December Episode
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November 2015 Episode
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October 2015 Episode
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It does not reset every setting. It resets:
- The language.
- Your login information.
- The UI size (small / medium / large).I does NOT reset the rest (key-bindings, graphic or audio options, etc).
And yes that’s annoying.
Super helpful information, thank you!
I’ve passed this along and the team is investigating.
Distribution should be complete now, but again, any individual concerns will be reviewed by CS, so please don’t hesitate to get in touch with them.
Just found out today another batch of items are being sent out (starting about… now!) by CS. As a few of you noted, there actually were two situations:
We’ll get these taken care of and I’ll update if there are any other quirks to this, but it seems it’s all going to be take care of with this second distribution.
(For those curious, the item will not given unearned or double rewards, it will just reset so that the account is precisely where it needs to be, and that hard-earned achievement is recognized and awarded.)
Thanks for understanding and, again, for your patience!
Bug Fix:
Outstanding feedback!
I hope ANet reads it carefully..:)
Count on it!
Haven’t had a chance to read the whole thread, overall I’m very happy.
Just one suggestion/question. What happened to the 5 fractal key purchase and can we get it back, or can we at least get rid of the confirmation of buying one key at a time? It’s really annoying to have to click yes 20 times to get 20 keys. Thanks and keep up the good work!
I can answer that. It’s a bug and it will be fixed in a future build. Apologies for the inconvenience!
Really?
People have issues with disconnections and crashes usually only after arena-net does patches and the first thing you point to is hardware?
No. I point to hardware issues when someone else stated that disconnects are seldom related to hardware. My cases prove that such a statement is not accurate, and I wanted to share in case it was helpful to others.
@ Gaile Gray – However by that logic if lots of people are saying something on the forums or in game and we don’t see it in the patch notes is it reasonable to assume it’s not being listened to? Because that’s what it feels like much of the time. And since there’s no way to tell without dev comments what’s being payed attention to people tend to assume they’re not being listened to unless told otherwise, and then when patch notes hits and doesn’t list a change to what they were talking about it confirms they’re being ignored instead of perhaps something just not being ready to release yet.
No, it’s not reasonable to make that assumption. If changes are not made, that is in no way an indication that (1) the devs are unaware of a situation or (2) they are willfully choosing to ignore reasonable and practicable feedback.
The fact that something is not changed could be related to the fact that the suggestion is not reasonable, is not practical, or or cannot be achieved in a specific timeframe but may (or will) happen in the future.
Random examples:
As I said, those were off-the-cuff examples, but the main point is that feedback given is not an order placed, but an idea shared. Whether it comes to pass is dependent on many factors, as I’m sure you can appreciate.
Getting feedback in posts like this is very much appreciated, it shows that you are listening, and are very much open to feedback. I really hope you do threads like this in the profession forums before the next balance change.
That sounds like a really solid idea to me! I’ll ask the balance team members if that would be helpful, or if they would prefer a single balance thread.
Thanks for the idea!
My feedback is about how feedback actually works.
It’s great you guys ask for feedback. I really do appreciate that. However if you hang out in the forums long enough you start to feel that the feedback isn’t going anywhere. This needs to be more of an ongoing and reciprocal conversation. Out of our feedback I would expect a post addressed to the player base saying " We heard you on the following points, we will be looking into them as resources allow. [followed by a list of points]." Then perhaps later or with the same post: “Points 3,7,12, and 15 are going to be a higher priority for us. Points 5,8, and 9 may not be something that is possible. Again this information is tentative and subject to change.”
I understand the player base takes things literally so you have to be carful what you say. But it feels like we have all these threads about good feedback and very little comes out of them. I’m not sure what this disconnect is but it has become apparent to anyone that frequents the forums.
If you read this I genuinely thank you for your time and thank you for making a great game. I hope we can work together to keep it that way.
I understand your thoughts, and perhaps we will be able to do that for some topics in the future; I agree it would be great! But what’s important to note is that we all — as forum members — have a certain level of visibility into our how feedback is handled simply by our participation here on the forums and our involvement in the game.
Here’s what I mean: I’ve seen the request for “gliding in central Tyria” hundreds of times on the forums. I’ve heard it in the game a hundred times, too! So when I see it come to the game, as a player and a forum member I know that ArenaNet listened to player/forum member feedback. I don’t need someone to come and tell me that, I can actually see it in the update notes and in the game.
So while I’m not discounting — believe me, I would be absolutely the last person to discount the potential or the value of further communication; trust me on that! — I like to think of an old expression that my granny said, “The proof is in the pudding.” In this case, take that odd expression to mean that we, as players and forum members, can see through actual game development that the feedback that we give is being read, reviewed, analyzed, and often implemented!
Again I do love communication, and I positively adore when devs post, or when they ask me to post on their or their team’s behalf. But I’m also aware that communication comes through many forms, including that demonstration through actual game changes. And because of that, I like the idea of productive threads like this, which you should know will be shared with every single member of the ArenaNet team as highly-suggested reading.
Anyway, I hope that makes sense. It’s just a personal opinion, but I like to think it has a certain logic.
Update:
The item in question has been distributed to the impacted players, and all should now be well with the Primordial Legend achievement.
If you have individual questions, please don’t hesitate to contact Customer Support.
Thanks for your patience!
I did not receive the item. When I reached legend I got the achievement + title but the January 26th patch removed the achievement (and the 6AP it awarded). I still have the title unlocked, but the achievement and AP are missing. Did you already send out the item to everyone or are you still in the process of sending them?
I was informed that all impacted players received the item. Please contact CS so that they can help you.
Update:
The item in question has been distributed to the impacted players, and all should now be well with the Primordial Legend achievement.
If you have individual questions, please don’t hesitate to contact Customer Support.
Thanks for your patience!
Hey all!
The removal of the ability to purchase 5 Fractal Encryption Keys at a time is a bug; it was not incorporated as an intended design change. This is not something we will address with a hotfix related to the January 26th build, but the issue will be corrected with our next release. We apologize for the inconvenience.
There have been a lot of good suggestions for glider designs. Let’s use this one thread to gather them all together so the designers, programmers, and artists can see all the ideas coming in!
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We’ve seen a lot of great suggestions come in lately about gliders. Whether you have ideas on a new design or a different skin suggestion, or even functionality feedback, we’d like to read your ideas.
Please feel free to post your thoughts about gliders in this thread, and I’ll include it in my next report to the devs.
(I should note that I’ve twice tried to merge some great suggestion threads into a core thread, but the process has failed. So please forgive me if your thread was lost, and do post again so we can share the ideas with the team.)
Thanks a bunch!
(edited by Moderator)
This is great info, and I like the variety of areas covered.
Thanks so much for the help so far, and I hope others will keep it coming!
Every week I prepare a forum report for management. For while many of us read the forums every day, a once-a-week report is helpful to the various teams as a sort of overview of what’s happened recently and as they consider what might be a focus in the future.
I’d like to ask for some help with this week’s report, because the January 26th build was huge, and it had a lot of components that touched on nearly every part of the game. Because it did, feedback could appear in any of our sub-forums instead of in an overview thread.
So could you share (or re-share) your top reactions to the build in this thread? If you’re posted elsewhere and simply want to repost in this thread, that’s fine. But if you’ve posted a long set of comments and could give the Cliff Notes here — maybe a one-liner for each of your top several thoughts? — that would be marvelous!
I’m asking for your appraisal of the quarterly build: likes, dislikes, etc. I’d like to not veer off into debates about what wasn’t included, or suggestions about what should be coming, but a snapshot, or “This was the dinner, what’s your restaurant review of the meal?”
Thanks so much to those of you who choose to post!
(edited by Gaile Gray.6029)
Computer hardware definitely can influence disconnections. I speak from experience. I was a beta tester for StarCraft (the original) and I experienced frequent — i.e., every few minutes — disconnections. After replacing a couple of obvious components, the issue of overheating continued. I partially resolved it by opening the box and blowing a fan at the machine. Interestingly, though, the culprit was not my mother board or my video card — it was a near-death’s-door power supply. Once I replaced that, things settled and I was back in business.
And while I was not experiencing a lot of disconnections in relation to GW2, I will say that I had a few, and was noting increased slowdown in GW2 during boss fights. After investigation we learned my machine — while above min spec — was pretty obviously lacking in the RAM department. Pulled the RAM, added improved components, and things are going along swimmingly now.
I think the shatterer needs buffs. I beat him with pugs first try and had like 5 minutes left. But so far I enjoyed what I’ve seen, gliding and lunar year.
Please read this dev post to better understand your experience.
Gaile, I’ve sent in bug reports on this already, but the jump pads around mount maelstrom are currently seriously borked. Every time you jump on them, they prompt you to “train the basic gliding mastery” in order to use them.
Have you posted this somewhere here on the forums? May I have that link? I’d like to point to a thread when I pass this along. Thanks.
I think the shatterer needs buffs. I beat him with pugs first try and had like 5 minutes left. But so far I enjoyed what I’ve seen, gliding and lunar year.
Please read this dev post to better understand your experience.
Bug Fixes:
General
Skills and Traits:
This is great! Love the images AND music!
The Team is aware of a bug related to condition damage and the source combatant. The team is currently investigating a fix for this issue and will roll that out as soon as it has been developed and tested. In the interim, thanks for your reports and your patience.
(edited by Gaile Gray.6029)
Please see new sticky thread and join in!
Good to know this is apparently more deserving of a response than other, more urgent issues related to todays update.
Melina’s response in no way indicates that this issue was prioritized above other bugs or issue reports. She simply offered insight into one bug, something that a forum member sought in the OP. This is a good thing.
Communication is something we all desire; it is something that forum members ask for often. Therefore, a forum member making a rude comment in response to a ArenaNet team member’s well-intentioned and informative post is absolutely counterproductive. That is a bad thing, and it can actively discourage the very forum participation we’d all like to see happen.
I am posting this publicly to cast a light on this situation and to attempt to improve communications in both directions. Let’s all do our best to show respect to one another, whether that’s another forum member or player or a dev team member.
Thank you.
Phaedra is back in business for everyone, ready and willing to help you with your Lunar New Year vending needs.
We’ve temporarily disabled Phaedra, the Lunar New Year vendor, for Play for Free players while we investigate and fix an issue with her. You can still participate in the Lunar New Year activities and collect envelopes, but will only be able to use them at this vendor once she’s enabled again.
NEW FEATURES AND CONTENT
Enhanced Squad UI
Gliding in Central Tyria
Lunar New Year
Eldvin Monastery Brew of the Month Club
BALANCE, BUG-FIXING, POLISH
World Polish
General
Fractals
Boss Resets
Raids
Items
Profession Skills
General:
Elementalist
Tempest
Engineer
Scrapper
Guardian
Dragonhunter
Mesmer
Chronomancer
Necromancer
Reaper
Ranger
Revenant
Herald
Thief
Daredevil
Warrior
Berserker
Structured Player vs. Player
PvP Equipment
Sigils
Runes
Amulets
Mercenary’s Amulet
1050 Power
1050 Condition
560 Toughness
560 Vitality
Sage’s Amulet
1050 Power
1050 Condition
560 Healing Power
560 Vitality
Paladin’s Amulet
1050 Power
1050 Precision
560 Toughness
560 Vitality
Mender’s Amulet
1050 Power
1050 Healing Power
560 Precision
560 Vitality
New Mist Champion: Tybalt Leftpaw
World vs. World
Guilds
World Bosses
BLACK LION TRADING COMPANY GEM STORE
New Items and Promotions
(edited by Moderator)
Things are sorted how as far as the disconnections. We do know that a goodly number of guilds are having issues, and the team is working on that solution now.
Thanks for letting us know about the disconnection situation, and for bearing with us while that got resolved. We’ll get that guild glitch addressed ASAP!
(edited by Gaile Gray.6029)
Yes, we’re very sorry for this, and are investigating the issue.
What a nice thing to do, byolith! Love your style, and your generosity is awesome! <3!
These are such fun. Thanks for sharing!
I like this a lot! And as someone who fears Teq, I must also say “thanks for the inspiration.”
lol Rengar, but still nice cosplay!
Here it’s me with some GW2 cosplayers ( Lucca 2014 i guess )
Those are really good! Do you have other shots? You should post them — maybe we can feature on Community Showcase Live!
Just this afternoon there was a new guildie in guild chat saying that he hadn’t played in 2 years and had just come back to the game. I bet he wouldn’t even had logged back on if he got to character select and found that all his chars had their names removed and he was expected to get brand new names.
That could happen, I agree. I remember something similar happening with a game I loved, body and soul. (In fact, I had an NPC named after me in that game.) I had a lot of responsibilities (including starting at ArenaNet) and I wasn’t able to play for a while. When I logged in after just a bit over 3 months, I found not only my name, but my character had been wiped. I confess it — I was gutted. I sat looking at the screen for a long, long time and finally thought, “Nope, I can’t do it.” I never played the game again.
I like that we don’t do name wipes. We did one, only, for Guild Wars, and that was after years and years. I believe it was in preparation for the launch of GW2. In that case, and I I feel sure we’d do the same in the future, we gave a lot of advance notice so players knew that they simply needed to log in to retain their name. But as I said initially, I know of no plans to clear names whatsoever.
We’ve spotted a lot of great suggestions for future glider skins. I’m going to merge them into this thread and encourage you to add your own thoughts, if they’re not already listed.
The team that works on these things will enjoy seeing your ideas. Thanks for sharing!
(edited by Moderator)
Please feel free to add your thoughts to the large and very productive thread that is already ongoing. Find it here.
I assume you’re working off this page. Our CS agents answer tickets about our original games. You should consider opening a support ticket to get assistance.
This messy merged thread is what happens when someone posts duplicate threads in multiple forums.
Here is the combined commentary on this subject. If further information is needed, please answer Evan’s request for elaboration, but he may have answered this previously in the other forum on which you placed your report.
In the future, in the interests of not sapping dev time and of keeping the forums helpful, efficient, and on topic, please:
The balance preview was last week. You could watch it here. This week’s show is about non-balance elements of the game build coming on January 26th.
Here’s info on today’s show: https://www.guildwars2.com/en/news/winter-quarterly-update-preview-on-guild-chat/
As I said some time ago, and thanks for finding that quote, Qugi, we don’t do “name wipes” on a regular or even irregular basis. It may be that at some point in the Guild Wars 2 future there’s a “reset” of names, but I have not heard anything of that being planned or even proposed on our side.
Lots of forum members have given some good ideas for naming your character and any work-around that may be needed for a taken name. I feel sure you’ll come up with something that suits you.
Why make a new thread and not post this in the existing thread a few below your new one on the front page that even has a dev response?
I’ve merged the threads into the original post on this subject. We ask all forum members to please take a moment to see if there’s an existing thread on a specific subject, rather than creating a new one. (At least glance through the first couple of pages.) Having a merged or cumulative thread helps the devs, in that they can read your accumulated feedback in one thread, and not scattered in a half-dozen over multiple pages.
Thank you for your consideration of this request.
(edited by Gaile Gray.6029)
I changed the title to include “[Suggestion]” within it so that it will be more easily spotted. Therefore, in case anyone had it bookmarked, I’m shamelessly bumping the thread to the top.
Ok, this thread has gone ’round and ’round, and the pertinent information has been shared, with clarity, several times. Human beings might error, but good human beings make good on those errors with transparency and an explanation. Which the OP received, and with which the OP is more than satisfied, as you can see above.
We’ll close this thread to prevent further “Why didn’t they?” “But they did!” circular discussions.
Thought I’d mention that we do have detailed information on the first question that was asked, which is about guild hall decoration numbers.
Here’s that info.
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