Guild Wars 2

458670 – Resolved
480546 – Explained on 3/23. It appears you have a bit of exploration yet to do.

If anyone needs to follow up, may I ask that you do so in the Tickets for Review thread? That’s the best place to ask for help related to an existing ticket. Thanks!

As the forum members suggested above, our team will review your ticket, close any duplicates, and get back to you with more information. I’m sorry you’re having difficulty and thank you for giving us the opportunity to set things right for you. We appreciate your support of our game!

AP and BG are correct. If you will please update your ticket by responding to the e-mail that you received, the team can review the restoration point and determine if there is a better one to use. Thank you.

Ask your friend to simply update his ticket (by responding to the e-mail that he received). Please ask him do so as soon as possible. I believe the team will be able to help him.

We’d be happy to help, if you’re having difficulties. First, as Brother Grimm suggested, try using your e-mail address to log in. If that does not get you into the game, consider submitting a ticket to our Customer Support Team by visiting this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

Best of luck, and welcome to Tyria!

avalokiteSvara.7150:

Dear ArenaNet

Ticket Number:332134

I have tried to forget GuildWars2 the last month.
Because I know my faults and I respect your judge.

But past a month, I still visit the GuildWars2 website, fan pages, and
our guild homepages.

I have a negative impact on the game, i agree
This is because it is my desire…

Could you give me one more chance, please.
I can’t forget guildwars2…

Already GW2 is One part of my life is something

In my memory…
I try to hard work for create Legendary Weapons and fight the battlefields with our guild members, and feel funny, sad, angry, happy…I can’t forget this memory.

Please bring to my life one more chance.
you can give me a my heart…

I wish, pray, hope and beg for your mercy.
I really have self-reflection, and i’m sorry.

i’ll wait for your reply
Thankfully the Support Team helped me back into my Account and things are (hopefully) going smoothly, I pray that I don’t need to bother them again …

Thankyou to so this is a Loud;
GM Peter
GM Nalu
GM Fluffy
GM Kenny G
GM Micro

Regards.

Ticket Number:332134

Looks as if you have submitted about a dozen tickets. Please stop submitting tickets. The answer given was final, and the only answer that can be given under the circumstances: The account will not be reinstated.

The support forums are here to help the individual player and the community as a whole. When we post in the forums, we potentially help a lot of players. But if we respond to a private message, we help only a single player and, in doing that, we are not treating our players fairly. So please: Do not send a Private Message to any ArenaNet Team Member asking for individual assistance with your support issue, to discuss your suggestions, or to follow-up on forum threads.

Some tips for you:

• Use the in-game report system whenever possible.

• For individual support issues, please visit our Knowledge Base by clicking “Support” at the top of this page. Use the handy search engine to see if your answer already is present on the website.

• If the KB doesn’t help, and if you need individual assistance, click “Submit a request” in the upper right of the first Support page and provide as much information as possible in the web form. This will create a ticket within the support system and the team should be able to help you.

• If you want to follow up on a ticket, please be sure it has been at least three days since you were sent an update of any kind. If that is the case, please visit the Tickets for Review thread here in the Account Issues forum and ask for a review or update.

• To report an exploit, send an email to Exploits@Arena.Net. (Please help us keep sensitive information off the forums.)

• To share thoughts about the game, find the correct forum. For instance, if you have some feedback on Living World or a certain profession, please post in the forum with that name.

• If you’ve received a suspicious e-mail, review the A Note About Phishing thread .

The forums are a wonderful place, and ArenaNet staff members respond to as many posts as possible on a regular basis. But, in short, PMing isn’t the right way to get help, share suggestions, or obtain information. Please use the support system and the forums properly, as that will benefit all players.

Update: 27 March 2014

464600 – Resolved.
485003 – Resolved.
472887 – Resolved.
466647 – Resolved.
468067 – The team did not receive your attachment. Could you please try updating this ticket and sending it again? Thank you!
474705 – Still under review.
462724 – Still under review. We were awaiting a tool update to help us resolve this; it should be handled soon and please forgive the delay.
438066 – Still under review. We were awaiting a tool update to help us resolve this; it should be handled soon and please forgive the delay.
479446 – Agent responded on 3/23. Please answer the questions to see if we are able to help with your request.
458688 – We are not able to restore the account, as explained on 18 March.
484660 – Six tickets. Please ask your friend to not submit duplicate tickets. Because of the high volume of tickets, this will take additional time to resolve.
120825-005198 – We are not able to access tickets in our old system, which was closed on October 31, 2014. Please submit a new ticket and outline your request. Thanks.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 27 March 2014

464600 – Resolved.
485003 – Resolved.
472887 – Resolved.
466647 – Resolved.
468067 – The team did not receive your attachment. Could you please try updating this ticket and sending it again? Thank you!
474705 – Still under review.
462724 – Still under review. We were awaiting a tool update to help us resolve this; it should be handled soon and please forgive the delay.
438066 – Still under review. We were awaiting a tool update to help us resolve this; it should be handled soon and please forgive the delay.
479446 – Agent responded on 3/23. Please answer the questions to see if we are able to help with your request.
458688 – We are not able to restore the account, as explained on 18 March.
484660 – Six tickets. Do NOT submit duplicate tickets. Because of the high volume of tickets, this will take additional time to resolve.
120825-005198 – We are not able to access tickets in our old system, which was closed on October 31, 2013. Please submit a new ticket and outline your request. Thanks.

Naturally, forum members could not answer this question, and Customer Support can do so only if they have more details. So please submit a ticket by visiting this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

If you later need to update your ticket, simply reply to the e-mail associated with the ticket (with the 6-digit ticket number in the subject line) and provide any new information you wish to have added to your ticket.

Astral Projections.7320:

You have to track down the leader. The game has no tools yet to promote someone if the leader goes missing.

Correct. We sympathize with the situation but are unable to take action at this time.

Inculpatus cedo.9234:

You may, or may not, find this thread informational: https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails-1/first#post3734254

I definitely believe this thread applies, but without having more concrete content from the OP, I’m rather in the dark. I hope that the thread helps, so that you (and others) will be aware of how pernicious these phishing attempts can be, and how easily they can be avoided. Sadly, spoofing the “from” line is simple, so all of us who receive e-mail must be careful with every in-bound mail and with every in-mail link.

Our Customer Support Team handles refund requests. However we are not able to process refund requests or answer inquires related to the upcoming feature build until after the build goes live. Waiting until that date will give you time to review the changes in a live environment and to appraise how they suit you.

If you would like to discuss a refund request related to the April feature build, please submit a ticket to Customer Support on or after April 15th.

Guild Wars 2 players come from all walks of life, from around the world. Different ages, cultures, belief systems, genders…

Nobody was banned.
Nobody served even a suspension.
Your name refers to food from a certain culture and bodily functions. And yes, it’s mildly offensive (and some might feel is even mildly racist).
It’s simply not a name that we wish to have visible to every player in our game.
Kindly change it and all will be well.

And please note that debating support decisions is not appropriate for this forum, and that the “court of appeal” does not lie in the opinions of forum members. Decisions are made by those who are most keenly aware of the global nature of our player base and who make decisions for the good of the community as a whole.

ixiduffixi.6384:

Gaile Gray.6029:

Update: 24 March 2014

462257 – Resolved.
449120 – Resolved. The team is not able to replace your items.
476988 – Resolved. Three tickets. Please do not submit duplicate tickets.
470346 – Resolved.
465546 – Two tickets. Please do not submit duplicate tickets. Agents have been responding to you, as early as last Tuesday. Please see this thread for information about non-receipt of e-mails.
30673 – And agent will review this GW ticket for you. We apologize for the delay in responding.
468921 – Under review. We apologize for the delay in responding.
468377 – Under review. We apologize for the delay in responding.
460472 – We are treating this as a hacked account issue. The account has been secured and an agent will address this as quickly as possible.
434963 – Five tickets. Please do not submit duplicate tickets. Final Answer: You were not phished, you were not hacked, and account sharing (which you admitted in February) is forbidden. After three separate incidents of botting, the account will remain closed and no further information will be provided.

470346 – is not resolved. there was absolutely no research done into the problem. it was given a generic response of “common slang spelled backwards will be censored.” there was no use of slang it was a use of phonetics that one player had a problem with and suddenly I’m being forced to repeatedly change my character names. this is a severe lack of customer service for players who spent several dollars on both the game and in game items, not to mention those who support the product as a whole.

This case was given a great deal of careful consideration. Because other players were concerned about the names, and because at first glance they were quite questionable in nature, the team felt that it was best to uphold the actions already taken — multiple times — on the names in question. Please do not make more characters with that particular letter combination and you’ll be just fine. I know you’re not terribly happy with the decision, but it was made without malice, in considering what is best for the game as a whole.

The only reason that we use account “snapshots” is to in the course of an account restoration, which would be offered only in the case of a verified compromise by an unknown third party.

Snapshots and restorations are not relevant to game updates.

You can submit questions about the Feature Build after it goes live on April 15th. In the meantime, watch for more information via our Knowledge Base (search: Wardrobe) and blog posts.

Everyone: Please do not submit tickets or make forum posts about the Feature Build at this time. Customer Support cannot assist with these matters in advance of the build going live.

We’re happy to help. For those in a similar situation, if you make a new ticket, please include the incident/ticket number of the previous ticket, so we can tie them together. This may help a lot of back-and-forth and may expedite your response.

KarateKid.5648:

Gaile Gray.6029:

I agree with the suggestions given above. If you have any doubt that your e-mail is secure, then you should not request assistance through that e-mail account, because the hacker could view every response and continue to jeopardize your account.

I do suggest you work with your e-mail provider to try to regain secure access to your account. But in the interim, you may wish to contact Support from an alternate e-mail account if you are certain that one is secure. You’ll be asked to answer account ownership verification questions, to make sure that all is kept secure from our end.

Not swiping at Gaile, but if that email account has ever communicated with another email account (i.e. you’ve emailed yourself in the past), don’t use the second one, either. In that case, you’re better off CALLING CS, because then you know the only eavesdropping going on is the NSA.

Generally I find that when people have an e-mail account compromised, they set up a completely new E-mail account with a new provider. In such a case, doing that will address the concerns you mentioned.

Phoenix.8516:

Thanks everyone, I had the email changed and it looks like the problem is solved!

I am glad this is all sorted out. Thanks for letting us know!

I think from your second post that you’re ok. If not, please feel free to submit a ticket and an agent will help you!

Please don’t worry. I feel sure we can help you! Just provide as much info as you can, and if the team needs to verify ownership, that’s not a scary thing and you don’t need to provide 18 means of proof.

So hold tight and an agent — probably not named Obi, but helpful nonetheless — will get to your ticket as soon as possible.

If you do submit a ticket, it would be very helpful if you would write out the entire name and/or display name of the character, since we do not have a means to accept screenshots at this time. Please offer:

• Name of offending character
• Display name of offending character (if known)
• Date
• Time and time zone
• Game world
• Content of comments

These details will allow our agent to pull “game logs” for the period around which the comments were made, thereby providing them with a means of determining what was said and whether it involved an infraction.

Thank you.

I agree with the suggestions given above. If you have any doubt that your e-mail is secure, then you should not request assistance through that e-mail account, because the hacker could view every response and continue to jeopardize your account.

I do suggest you work with your e-mail provider to try to regain secure access to your account. But in the interim, you may wish to contact Support from an alternate e-mail account if you are certain that one is secure. You’ll be asked to answer account ownership verification questions, to make sure that all is kept secure from our end.

I just want to add that if the guild name or tag were found to be offensive, we might be forced to disband the guild. These cases are extremely rare, however, and I believe you can go with the preceding answers.

I wonder. Did you review this Knowledge Base article?

https://help.guildwars2.com/entries/28147506-Guild-Wars-Accounts-Their-Effect-on-Guild-Wars-2

There is quite a bit of good information about linking accounts on that page.

Ic is correct. I’d like to add that often, a game account is jeopardized or compromised by a hacking of the e-mail account associated with it. If you have any concerns whatsoever that your e-mail account may be accessible by others, please consider contacting Support using a different e-mail account than the one that you use to log in to the game. You will be required to prove you are the owner of the game account, but if you’re conversing with Support through an unlinked e-mail account, your security might be increased. This is relevant, of course, if you’re concerned about your e-mail account. If you are confident that the e-mail account is secure, then no worries about communicating with CS via the account.

saalle.4623:

I send u message but i will write here for every1 to see.Every1 that has this problem all u need to do is to send ticket to Arena Net and ask them to change your mail.Problem here is that your mail is somehow bugged.Create new mail and give it to Anet,after they change your mail,you will use another mail to login and everything should be fine.It work’d for me.

It is true that we will be able to change the Account Name (that is, the e-mail address used to log in to the game). However, do be aware that for security reasons, we’ll need to verify that we are being contacted by the account owner. and that might mean that you are asked to answer some questions about the account. This prevents someone from changing someone else’s account to a new e-mail address in order to steal the account.

If you are asked questions about your account, answer the ones that you can answer and the team will do its best to help you.

If you continue to have issues, please post in the Technical Support Forum, if you do not find an answer there. Thanks.

If you are unable to log in, please submit a ticket to support or consider reviewing and, if necessary, posting in the Technical Support forum. That’s where log-in issues would be best reviewed.

Our CS agents have a lot of experience and many resources when it comes to helping players. There is a long list of questions related to an account, but we never expect someone to know all those answer — we simply ask the questions so that a combination of answers will help us identify the person who is writing us as the legitimate account owner. Once that is done, we are able to assist. Best of luck to your friend!

No worries. A lot of people make the same error. I think “Display Name” and “Account Name” may be a bit confusing.

Glad everything’s ok for you now.

Update: 24 March 2014

462257 – Resolved.
449120 – Resolved. The team is not able to replace your items.
476988 – Resolved. Three tickets. Please do not submit duplicate tickets.
470346 – Resolved.
465546 – Two tickets. Please do not submit duplicate tickets. Agents have been responding to you, as early as last Tuesday. Please see this thread for information about non-receipt of e-mails.
30673 – And agent will review this GW ticket for you. We apologize for the delay in responding.
468921 – Under review. We apologize for the delay in responding.
468377 – Under review. We apologize for the delay in responding.
460472 – We are treating this as a hacked account issue. The account has been secured and an agent will address this as quickly as possible.
434963 – Five tickets. Please do not submit duplicate tickets. Final Answer: You were not phished, you were not hacked, and account sharing (which you admitted in February) is forbidden. After three separate incidents of botting, the account will remain closed and no further information will be provided.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 24 March 2014

462257 – Resolved.
449120 – Resolved. The team is not able to replace your items.
476988 – Resolved. Three tickets. Please do not submit duplicate tickets.
470346 – Resolved.
465546 – Two tickets. Please do not submit duplicate tickets. Agents have been responding to you, as early as last Tuesday. Please see this thread for information about non-receipt of e-mails.
30673 – And agent will review this GW ticket for you. We apologize for the delay in responding.
468921 – Under review. We apologize for the delay in responding.
468377 – Under review. We apologize for the delay in responding.
460472 – We are treating this as a hacked account issue. The account has been secured and an agent will address this as quickly as possible.
434963 – Five tickets. Please do not submit duplicate tickets. Final Answer: You were not phished, you were not hacked, and account sharing (which you admitted in February) is forbidden. After three separate incidents of botting, the account will remain closed and no further information will be provided.

Update: 21 March 2014

453596 – We want to help, but your friend has not written back to verify his ownership of the account. Please have him respond to the e-mail of March 14th.
434729 – So sorry, this was misrouted. We’ve updated the ticket internally and pressed for as swift an answer as possible.
464071 – An agent responded yesterday and this ticket is still in the queue for review.
461911 – Under review. We apologize for the delay in responding.
464714 – Under review. We apologize for the delay in responding.
462231 – Under review. We apologize for the delay in responding.
466647 – Under review. We apologize for the delay in responding.
465095 – Under review. Do not submit duplicate tickets.
460821 – Three tickets. Do not submit duplicate tickets. Final answer: This has been reviewed multiple times and having been given a second chance, the account will not be reinstated.
458969 – Final answer: This account was closed for the use of disallowed third-party programs and will not be reinstated.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 21 March 2014

453596 – We want to help, but your friend has not written back to verify his ownership of the account. Please have him respond to the e-mail of March 14th.
434729 – So sorry, this was misrouted. We’ve updated the ticket internally and pressed for as swift an answer as possible.
464071 – An agent responded yesterday and this ticket is still in the queue for review.
461911 – Under review. We apologize for the delay in responding.
464714 – Under review. We apologize for the delay in responding.
462231 – Under review. We apologize for the delay in responding.
466647 – Under review. We apologize for the delay in responding.
465095 – Under review. Do not submit duplicate tickets.
460821 – Three tickets. Do not submit duplicate tickets. Final answer: This has been reviewed multiple times and having been given a second chance, the account will not be reinstated.
458969 – Final answer: This account was closed for the use of disallowed third-party programs and will not be reinstated.

Kingkiller.9645:

Like I said, I have NO idea where to ask this. This seemed like the best spot, though it’s definitely not the right one. Anyways, is it still possible to buy Guild Wars? I’d like to get more acquainted with the world 250 years ago. I knew people who played the original but never got to play it myself. Is it still possible to play the game/buy the game/play a trial version?

Yes, and I really think you should! I love Guild Wars and I so like its connection with Guild Wars 2. There are many, many wonderful experiences to be had so I hope you will play it.

Sorry, I’m just a fan, I had to say it.

DunkinFresh.9678:

Just for the record, I assume full responsibility for what I did and this is not an appeal.

I was suspended for 3 days for using foul language. I have done this on several occasions openly, and only now was finally punished for it.

My question is: Is this 3-day suspension my punishment for every instance of my inappropriate behavior up until this point? So as long as I don’t do it again I should not have to worry about being suspended again?

First of all, forum members, you know better than to speculate and guess about policy! But yes, much of what you’ve offered is accurate. Let me get into a bit more detail.

Dunkin – if you were given a suspension, first of all, thank you for assuming responsibility. It’s a breath of fresh air to see someone “own up” and be nice about the actions that our GMs need to take to keep things on an even keel.

Secondly, reports result in investigations that, when verified, can result in a warning or a suspension. I would imagine that a second report for … shall we call them “verbal errors?”… in the same timeframe would be covered by the one suspension. That is, if you committed a few errors around the same time, the one suspension should suffice, because a second investigation would show the agent that you already had been suspended. I don’t think we do “triple jeopardy” for the same day’s choices.

To answer the question, suspensions stay on the account records forever. What others may have been trying to tell you is that if a player is found to be guilty of infractions in a short timeframe — like three chat violations in a month — the time-outs will get longer. And with enough suspensions, the account may be closed. (Info on the Conduct Breaches and Outcomes page.

Basically, for the future — and I believe you will do this — choose wisely.

I’m happy this worked out for you. Thanks for posting to let us know.

We cannot restore guild banks. So even if your friend’s account is confirmed to have been compromised, and even if a restoration is granted, we still cannot replace anything in your guild bank.

I’m sorry for your misfortune.

Glad this sorted out ok for you. Thanks for letting us know you’re in the game now.

Hollow.9758:

I’m still having problems. To say this issue is fixed… is a stretch. I can just play for a longer period of time. The game still force quite itself on me. I think a good bandaid was applied, but the problem persists.

Sorry to hear. If you will kindly submit (or update) a support ticket, I know the team would like to review this with you. Thanks.

From what I’m reading, the update fixed the crashing issue for nearly everyone, and we’re so happy that was the case!

If you still are having crashing issues, I’d call those “user specific” cases and we’d like you to submit a ticket for those situations so our Technical Support Team can try to troubleshoot what is going on.

Thanks for your patience in waiting for the fix. Now, get out there are smite some skritt!

Every ticket submitted to Guild Wars Customer Support will receive multiple responses. There are three kinds:

• An auto-response that confirms receipt of your inquiry. These usually go out within a minute or two of your initial inquiry.
• An agent response. These arrive after the receipt auto-response, usually within hours of your initial inquiry.
• An automatic update that lets you know the ticket is in the hands of an agent and still is being worked on. These are not sent for every ticket, but for those that are taking longer to resolve, such as an account ownership dispute, a hacked account situation, etc.

It’s important for you to know that Customer Support responds to every ticket and they will continue to do so until an issue is resolved or an outcome is determined.

If you are not getting our e-mails for purchases or support issues (a situation most common with Hotmail, Gmail, Yahoo, and Comcast e-mail systems) please try the following steps:

1. Check your e-mail account directly through the e-mail provider’s web page, and not through a mail reader (such as Outlook) or a mobile device (such as a smart phone or tablet).
2. Check your Spam, Junk, and Deleted Messages folders to make sure the message wasn’t received and moved to any of those folders.
3. Check each of Gmail’s tabs such as Social, Promotions, or Updates, and not simply the main Inbox tab.
4. Do not flag our e-mails a “Not spam” because in some cases, this presents more problems than it solves.
5. Set up a filter or add us to your e-mail “Safe Sender” list to prevent our messages from being diverted or blocked. When you do that, please include the following domains:
   • @arena.net
   • @guildwars2.com
6. Add these e-mail addresses to your contacts list:
   • support@guildwars2.com
   • noreply@guildwars2.com

If you made a purchase from us: You will be sent an e-mail if you purchase directely from us such as the game, gems, or Gem Store items. If you do not get that mail, please try the steps above. if you still do not see our e-mailed receipt, please submit a ticket. (Click “Support” above and then “Submit a request” in the upper right-hand corner.)

Note: Generally, creating duplicate tickets will slow response times. However, if you’re not getting any of our responses and you have followed the steps above, you might try creating a new ticket using an e-mail provider other than those listed above. (In other words, sending from a different Hotmail account won’t solve the issue, but using a whole different e-mail provided may help!) If you do create a new ticket, please include your previous ticket number within it (if available) or any other information you previously provided so we can cross-reference them.

JackinYaBox.5284:

Inculpatus cedo.9234:

JackinYaBox.5284:

Hey,

I sent a ticket on Friday 14th requesting a character rollback, as my account had previously been ‘hacked’.

I’m completely unaware of whether or not the ticket actually went through, or what’s actually happening with it; I didn’t receive any kind of email confirmation regarding the ticket, and there doesn’t seem to be anywhere on the site to manage tickets you’ve sent.

I’ve seen posts where people have been told to update their tickets, and of course posts in this thread with people giving their ticket number. Am I missing something?

You should receive a response to your submission, an email stating ‘We received your ticket, and will respond shortly.’, with a ticket number included. Check your spam and junk folders, and if you find nothing, you might find this thread helpful: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-more/first#post2924424 Good luck.

Thanks for the reply, really appreciate it. Haven’t found anything in my Junk or deleted folder, so I’m gonna try sending another ticket. I know they don’t really like us sending multiple tickets but not much else I can do!

Thanks again.

Consider sending it from a different e-mail provider and provide the date of your first ticket, please.

Update: 18 March 2014

444143 – Resolved
444143 – Resolved
448714 – Resolved
440775 – Resolved
335222 – Resolved via Ticket 465661.
451169 – Resolved last Thursday in ticket 420748. Two tickets. Do not submit duplicate tickets.
422270 – Account ownership is in dispute. Please submit any questions or updates in your ticket.
437622 – Response sent Friday. You need to verify ownership of the account.
449642 – Six tickets. Do not submit duplicate tickets. Final Answer: The account was involved in cheating and will not be reinstated. Please do not post again.
427396 – Five tickets. Do not submit duplicate tickets.Under review. Your tickets are receiving responses. See this thread for possible work-arounds: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-more/first#post2924424
296309 – Three tickets. Do not submit duplicate tickets.Final answer: This has been reviewed multiple times and the account will not be reinstated.
447833 – Six tickets. Do not submit duplicate tickets. Final Answer: The account was closed for exploiting and will not be reinstated.
454119 – Three tickets. Do not submit duplicate tickets. Final Answer: This account was not hacked, it was guilty of botting and will not be reinstated.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 18 March 2014

444143 – Resolved
444143 – Resolved
448714 – Resolved
440775 – Resolved
335222 – Resolved via Ticket 465661.
451169 – Resolved last Thursday in ticket 420748. Two tickets. Do not submit duplicate tickets.
422270 – Account ownership is in dispute. Please submit any questions or updates in your ticket.
437622 – Response sent Friday. You need to verify ownership of the account.
449642 – Six tickets. Do not submit duplicate tickets. Final Answer: The account was involved in cheating and will not be reinstated. Please do not post again.
427396 – Five tickets. Do not submit duplicate tickets.Under review. Your tickets are receiving responses. See this thread for possible work-arounds: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-more/first#post2924424
296309 – Three tickets. Do not submit duplicate tickets.Final answer: This has been reviewed multiple times and the account will not be reinstated.
447833 – Six tickets. Do not submit duplicate tickets. Final Answer: The account was closed for exploiting and will not be reinstated.
454119 – Three tickets. Do not submit duplicate tickets. Final Answer: This account was not hacked, it was guilty of botting and will not be reinstated.

ShiningSquirrel.3751:

If your email was hacked, change your email associated with your account before doing a restore. They only allow 1 restore for the life of the account so you want to make sure it is completely secure before you restore it.

Correct. Please contact Support through a completely new e-mail address and reference your old ticket. Make it clear what happened in your new ticket and the team will do their best to help. Sorry you’ve had all that happen!

Update: 14 March 2014

442710 – Resolved.
440563 – Resolved. (But please note: CS would have been happy to help the actual account holder. For security reasons, that’s necessary for all support requests. )
448725 – Resolved. We cannot offer a restoration in this case because the account was not hacked. As advised, you should ensure you have fully secured your account make sure you never share access with anyone in the future.
440775 – The investigation continues on this issue.
444234 – The investigation continues on this issue.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 14 March 2014

442710 – Resolved.
440563 – Resolved. (But please note: CS would have been happy to help the actual account holder. For security reasons, that’s necessary for all support requests. )
448725 – Resolved. We cannot offer a restoration in this case because the account was not hacked. As advised, you should ensure you have fully secured your account make sure you never share access with anyone in the future.
440775 – The investigation continues on this issue.
444234 – The investigation continues on this issue.