I think some of the telling things in there are:
Negatives:
Too much involvement (read; stranglehold) from upper management on things that they don’t need to care about – the CEO of a company with nearly 300 people does NOT need to be involved in the minutiae of the goings-on and should rely on their management team to be hands on/report to them if there is an issue.
Disconnect between core group and game/players. This is blatantly obvious with some of the Anet people we see on the forums and in game. While there are some people like Gaile (who I’ve run into in game several times and she’s always on top of everything), I once saw an Anet employee ask if it was possible to change the sigils in an exotic armor drop. Yes, they may have been new and still getting ahold of the game, but that is by no means the only example of a lack of understanding of basic game functions.
Communication. This is clear in the forums by itself. I’m going to bring up Gaile again as a near-model of communication with forum-goers because she is the Anet employee I see most frequently engaging with the community (I know she’s not the only one but hear me out). We all understand and, I think, could be much more forgiving of the fact that Anet employees are busy, and I think we need to work to be more appreciative of when they do come on the forums to show them that this is a welcome place and we LIKE hearing from them even if its bad news. At the same time, it’s clear from the reviews of actual employees that communication is not incentivized between members of the company let alone employees → players. This is an endemic problem that requires effort and willingness on the part of the decision makers (because a lack of communication in the corporation is solely a management issue). A company sinks or swims by its ability to get things done, and a company like Anet that’s product is an MMO quite literally requires communication with the customers to implement changes and upgrades that people want and that’s very hard to do without talking and engaging with us and each other. And I don’t mean like the tongue-in-cheek (borderline rude and callous) comments like Colin posts that are basically telling players that negative feedback is desiring GW2 to fail (don’t give us that kitten, none of us want GW2 to fail).
Positives:
While I do think it’s very important to have an old crew that know and believe in the roots of the game, it is very important to not become stagnant. These new people Anet have coming in have great ideas and want to contribute. Let them! This circles back to communication and the involvement issue I mentioned earlier. Let the individual teams discuss ideas and then let them do something with them. This kind of thing is where the Super Adventure Box came in, and the lack of it has been what has prevented SAB from coming back and the stubborn insistence of No Dungeons (seriously, we don’t really care about the monetary rewards, in fact I trust Anet when they say that it was bad for the in-game economy. But for the love of Rytlock, players love dungeons and a moratorium on all dungeon content is a TERRIBLE decision that shows exactly how much whoever made that decision understands what the players enjoy).
Diversity. It is always heartening to see a diverse crowd. Diverse backgrounds, mentalities, these lead to diverse ideas and a hotbed of creativity and dialogue. BUT YOU HAVE TO LET IT HAPPEN. It is pointless to have all this creative talent and not utilize it! GW2 was always willing to try new stuff and nearly all of it was something that we loved! The SAB, Fractals, WvW, Living Story, Activities, Elite Specializations, Adventures, etc. These all were experiments that Anet decided to give a chance and the majority of players love these things! We don’t want a cookie cutter MMO, we want the quirky, creative, and unique game that GW2 has been and can continue to be. Raids are great, and I love that they’ve been added in, but don’t focus on them to the exclusion of other potential content!
Closing notes: We want GW2 to succeed, Anet wants GW2 to succeed. We may differ on how we think success comes, but don’t for one second think that any of us want to see Anet or GW2 fail. It’s quite frankly insulting when an Anet employee #cough cough Colin cough cough# accuses us of something like that.
“Beware he who would deny you access to information,
for in his heart he dreams himself your master.”