Guild Wars 2

Module: SmoothPingProxy.dll

Stop proxying when you are trying to install the client?

takitoyotomi.9817:

I’ve been running it awhile with no crashes..crossing my fingers… The only thing is, this is what I did: Used DDU Graphic Driver Uninstaller (http://www.guru3d.com/files-details/display-driver-uninstaller-download.html) to completely remove all graphic drivers. Reinstalled the original drivers from the install CD (v. 347.25, dated 1/2015). Tested it but it still crashed so I installed EVGA Precision X and underclocked my card about a 100MHz. Running graphics options at “best performance”. Been able to do a world boss, farm a bit and I stopped at 45 minutes. Normally it crashes between 5-15 minutes. Not the greatest but it seems to work…for now. I will try tweaking later to see how high I can go w/o crashing. I sent in a support ticket w/a crash report so maybe they can tell me more.

This sounds like it’s possibly related to voltage levels falling below what your card is trying to pull, thus causing your drivers to card to reset and drivers to crash. As with many black screens and crashes of this nature where the game stops responding and going to black (especially with Windows 10), your Nvidia Drivers are crashing and failing to recover.

Zurchin.8479:

i get the flickering black screen usually after alt tabbing out and back in or similar, it bogs the machine down so much you cant do any thing, cant ctrl alt del either for task manager cause when it brings it up its either black or just not there, have to reboot. Theres no crash so no report just flicker flicker flicker black black…. it just now happened again.

That sounds like you are running in FullScreen in a resolution that is different than your desktop resolution. Have you tried running the game in windowed full screen mode to see if that helps?

takitoyotomi.9817:

Just saw Nvidia released an updated driver today so took a chance and installed that. Ran GW2 and it crashed again…just a black screen & restart about 5 minutes into the game, still running low graphic settings. This time, I think it generated a crash report so I’m attaching it…hoping it helps. Thanks.

Your system looks to be under heavy load (using over 8.5GB of physical ram and for some reason 23GB of Virtual/Paged memory). My suggestion would be to try to cut down on the number of processes you are running. I would also consider disabling virtual memory to test if you are still crashing (or crashing more often).

c0000005 errors generally occur when the process is unable to read or write to memory.

Ended up fixing this today. Should make it’s way out in the next month or so.

-Bill

Ashen.2907:

Gaile Gray.6029:

I’ll be taking the weekend off work to play.

Oh wait…

You win this time!

;) Well, I couldn’t resist.

Hello,

In addition to the thread linked above, you’ll find a thread about this subject in our Heart of Thorns subforum, on this link: https://forum-en.gw2archive.eu/forum/game/hot/72-hours-to-get-my-gems

As I said in that thread, we do understand that the one-day sales may make you feel pressured to get the gems, but if you will contact Customer Support, they should be able to help you.

Pedroso.4603:

Gaile Gray.6029:

Pedroso.4603:

Gaile Gray.6029:

Hey all,

We had an e-mail and live discussion about this, and here’s what I learned: The best thing for you to do in cases like this is to reach out to Customer Support to discuss the situation. In many cases, they will be able to assist.

Distrust.

It contradicts what you have said here:

Gaile Gray.6029:

Edit: I should point out that most sales are not of the one-day-only type, so these cases are not the norm. Still I’m writing an e-mail outlining the suggestions. Thanks for the input, and do keep in mind that IF the team were able to do something in the future, it would not be able to make it retroactive to the current sale.

You have made it pretty clear that any measures taken will NOT be retroactive, which i can read as: if you lost the sales, you lost the sales. What now? Wait for the refund and invest my time/money into something else.

Retroactive, in this case, meant retroactive to a previous sale. Retroactive to yesterday’s items is entirely discussable!

Wow, can i have some hope then?

Sorry, Pedroso, I don’t know your exact circumstances, but I do encourage you to go ahead and get in touch.

There are a few relatively minor visual issues with this outfit, QA stated this morning. They will be fixed as soon as possible.

Great memories, all of you. Thanks for starting such a heart-warming thread, FlailingAmigo!

While offering to help is appreciated, getting player feedback is the core reason why we have forums. It’s not practical to suggest that devs take time out of their work day to join a specific guild, and doing so could cause dissatisfaction from a hundred other guilds who would like the same level of access to the dev team. The best feedback comes not from individual feedback sessions but from aggregate feedback gather through a variety of channels, specifically the forums, and specifically from all sorts of players, with a variety of points of view.

Please continue to share feedback within the forums. Please do so without “dev call outs” and do it with a meaningful and reasonable tone.

Thank you.

hot.staticwars.com isn’t served over HTTPS, unlike most of our *.staticwars.com domains. That’s what is tripping up HTTPS Everywhere.

Unfortunately that isn’t an easy fix on our end, so your best bet is probably to disable HTTPS Everywhere on heartofthorns.guildwars2.com

Ugh, sorry this slipped through. Working on this now.

Working on this, sorry for the delay.

For the most part, the trading post uses the same restrictions as mail. If you open your mail, choose compose. If the coins/item slots have lock icons, you can mouse over them to show a banner explaining that you are under some level of restrictions. If you click that, it’ll explain which restrictions you have that remain. I suspect it is the time one.

Ella Stormdancer.5329:

This instance is still bugged and I can’t progress – why or why can’t it be fixed??? It’s been months – I think since it was made single player. Please, please I would like to finish the end game before HoT.

What specifically happened in your case? Were your turrets not interactive or did something else happen?

I was able to finish Victory or Death with a party on Saturday, so if a new issue has popped up I’d like the details so I can investigate. Thanks!

Ok, I shouldn’t have looked. I play every night, but I might have missed the mini-stravaganza if you hadn’t updated.

Thanks.

I think?

Buford.2954:

I’m also in the “bought Ultimate on Saturday after the release date announcement, intending on using gems on sale items” boat.

I have had a ticket open regarding my concerns on gem delivery time vs. sale duration since 22 hours before the sale ended. I also still haven’t got my gems yet, and the sale ended almost 5 hours ago.

Buford, you did exactly the right thing. I know that CS is quite busy these days, but you will hear back, and I know they’ll do the best they can to assist you.

Pedroso.4603:

Gaile Gray.6029:

Hey all,

We had an e-mail and live discussion about this, and here’s what I learned: The best thing for you to do in cases like this is to reach out to Customer Support to discuss the situation. In many cases, they will be able to assist.

Distrust.

It contradicts what you have said here:

Gaile Gray.6029:

Edit: I should point out that most sales are not of the one-day-only type, so these cases are not the norm. Still I’m writing an e-mail outlining the suggestions. Thanks for the input, and do keep in mind that IF the team were able to do something in the future, it would not be able to make it retroactive to the current sale.

You have made it pretty clear that any measures taken will NOT be retroactive, which i can read as: if you lost the sales, you lost the sales. What now? Wait for the refund and invest my time/money into something else.

Retroactive, in this case, meant retroactive to a previous sale. Retroactive to yesterday’s items is entirely discussable!

Glad to hear it’s fixed for so many people! If anybody is still having an issue, please let me know (with hardware specs too plz.)

Sorry again for the inconvenience!

-Dave

Hey all,

As I mentioned last night, I fully understood what you were asking about, in cases where someone purchases the Ultimate Edition and, while awaiting delivery of the gems, loses the opportunity to spend those gems on a specially-priced item.

We had an e-mail and live discussion about this, and here’s what I learned: The best thing for you to do in cases like this is to reach out to Customer Support to discuss the situation. In many cases, they will be able to assist.

So please click “Support” at the top of this page, then “Submit a request” and start the conversation. They’d very much like to help!

Edit: Oh, and thank you for your support!!

I’ll be taking the weekend off work to play.

Oh wait…

Great idea, CandyHearts. Tyria is a beautiful place — I’ll look forward to seeing everyone’s shots.

If any of you are receiving our usual crash dialog, it’d be helpful to post the crash text (preferably as an attachment). You can find the crash text after clicking on “show details”.

We’ve given veteran players a free character slot, and as others have pointed out, a beta test is not a demo or a preview. If you’re unsure about purchasing Heart of Thorns, consider reviewing our extensive Heart of Thorns website for a great deal of information, then make the decision that is right for you.

Gizmo.9178:

Gaile Gray.6029:

And the guild-y goodness just keeps coming!

Please let us hear from you with a link to your recruitment video by Tuesday, September 1st. And… we’ll have another thread for active recruitment, as well. For it will soon be clear there’s a reason that everyone really wants to be in a guild, not just for a great introduction to the game, but because, well, there is strength in numbers, right?

Uh oh

~Whistles ominous Guild Wars 2 music.~
~Points to horizon~
~Fires up 1954 typewriter to write up a warning post~

:D

Why am I surprised? One small post in a sub-forum, and we get a positive wealth of riches from our community. These are golden, positively golden. Each and every one of you should be extremely proud of what you’ve created, both in forming a terrific guild, but in creating an awesome guild video, too!

We’ll be going through these this week. Be watching for PMs, please, because I’ll need the high-res files on a fast turnaround to get them to our video service company.

And in answer to the question: Guild size is not important to us. Guild passion is the key. And I’d say y’all have that, in spades. Much <3 to you all.

Sad face.

Might just need to update our AMD library. I’ll take a look this week.

-Bill

QueenCandy.7246:

Malkavian.4516:

Eh, I welcome new players into the fold.

I’m brand new, so I’m so glad not all players are losing their minds over the Play for Free transition. I love your attitude!

After testing all classes, I decided that restrictions were a bit annoying, so I purchased the game. So it worked! LOL.

Welcome to Guild Wars 2, Queen Candy. I hope you love it as much as we do.

We have a thread for these very issues. Could you please post here? https://forum-en.gw2archive.eu/forum/support/bugs/Issues-with-character-art-weapons-or-armor-2/2691123

Thank you.

Love that — great catch and thanks for sharing. Definitely made me smile, too!

Malkavian.4516:

Eh, I welcome new players into the fold.

And I celebrate (and share) your attitude!

We consider you a valued customer, but your payment information (CC, bank, whatever) is something we don’t ping until and unless you wanted to make a purchase. At that time, it’s a “fresh start” for buying and for that reason, I don’t think we’re in a position to conclude, “Aw, that card was fine last month and three months ago — no problem!” That’s why even a long-time customer with splendid credit, using the same card, would have a delay. Heck, I work for ArenaNet, and I bet I’d have a delay, too.

I sure understand that the fact we have a take this measure “just in case” is a bit frustrating. If there was a way to eliminate the delta between purchase and delivery, I’m sure we would. But I saw a chart the other day about payment fraud and my hair about stood on end. The fraudsters were having a major impact, and measures had to be taken to protect everyone involved, from our billing provider to innocent players to, well yeah, us, too!

Sincere thanks for working with us, and for understanding the necessity of this step.

Bearhugger.4326:

Hey devs, could you indulge Ultimate edition buyers with a 72 hours extended period for the anniversary sales? There are nice things on the store that I’d like to buy, and I figured out that I may as well buy the Ultimate edition because it’ll be roughly the same price.

But then I saw this thread. There’s no way I’m not going to risk 100$ if I’m not sure I’ll get the gems in time to buy what I want to get.

If it’s too complicated to add extra sale time for specific players (UE owners) just add 3 days to the sale. You’ll make everyone happy and you may get more UE sales from the people like me who are holding back because of this issue.

It’s just virtual items, I don’t see why those absolutely have to leave the store on Sept 1st.

I will pass this along to the team for future consideration. Thanks for the idea.

Edit: I should point out that most sales are not of the one-day-only type, so these cases are not the norm. Still I’m writing an e-mail outlining the suggestions. Thanks for the input, and do keep in mind that IF the team were able to do something in the future, it would not be able to make it retroactive to the current sale.

JEM.3574:

Gkitten24:

Things like this leave a bad taste in my mouth. I haven’t bought the ultimate edition so am not affected, but there should never be an excuse for making loyal innocent players have to pay the price for criminals. Not cool Anet, not cool.

You could have at least let those who don’t yet have their gems reserve sale items for, say, I dunno, how about 72 hours?

Mhmmm…it’s not like Anet cannot take back the items if the sale was counterfeit. Furthermore, if the sale was counterfeit they are going to remove HoT from my account and ban me! So, what’s the difference in letting me have my gems to purchase the items. Makes no logical sense at all.

Of course it makes sense. Imagine you’re a fraudster. You “buy” the Ultimate Edition using a stolen CC. You get the gems, buy items, sell them to innocent players to “wash” the gold, use the gold to acquire other items at which time the stolen CC is identified and the account is banned. You don’t care, because you’ve lost nothing and in fact have profited from the illicent activities. We can’t simply “take back” the gems because they’ve been used to acquire items that then go to innocent players. And those people are unwittingly impacted by scurulous behavior on the part of the fraudsters.

As far as the “reserving” the sale items, I am happy to pass that along. But I want everyone to be clear about how nasty RMTers and other fraudsters can be, and how many innocent people can be swept up in activities in which they engage. It’s not a simple “take back the gems” but any means at all, as I hope you now can see.

Grassrab.9302:

Before buying anywhere you might want to look at the reseller list https://www.guildwars2.com/en/retailers. If they are not on it there is a chance you may run in to issues if the keys do not work.

This is exactly true. Our Customer Support Team was dealing with just such an issue recently, with a site purporting to offer pre-purchase of the game did not legitimate codes. Obviously, the money went to someone else, and we’re not going to “make right” on someone else’s unscrupulous business practices. Please consult the list of authorized retailers and, if you wish, purchase from them if you do no wish to buy directly from us. If you purchase from a vendor not on that list, you’ve entered Caveat Emptorland.

And the guild-y goodness just keeps coming!

Please let us hear from you with a link to your recruitment video by Tuesday, September 1st. And… we’ll have another thread for active recruitment, as well. For it will soon be clear there’s a reason that everyone really wants to be in a guild, not just for a great introduction to the game, but because, well, there is strength in numbers, right?

Hmm, I’ll look into adding a flag on /v2/account.

I hadn’t considered that at all.

Very helpful post, Sae! Thanks for starting it and for keeping it up-to-date.

It’s been suggested that this thread has turned into another price comparison/commentary thread, like this one: https://forum-en.gw2archive.eu/forum/game/hot/HoT-Price-Feedback-Base-game-included-merged

Please post in the linked thread if you wish to share your thoughts. We really don’t need redundant threads.

Dante.1763:

the guild im part of well one of them, went out in force and welcomed new members to the game in Plains of Ashford, it was pretty fun!

That was positively awesome. Thanks to you and your guild — and the many others who did that!

Behellagh.1468:

I smell satire.

Me too.

Guys, I appreciate that you’re having a chuckle, but let’s not go so close to OTT, ok?

Edit: I want to share the information that has been posted about Legendary Armor. Source: http://heartofthorns.guildwars2.com/game/raids/

“As part of rewards for raids, we’re introducing legendary armor. Conquering raid content will earn you the pieces to build legendary precursor armors, which can be forged into legendary heavy, medium, and light armor sets. Like legendary weapons, these pieces will have the same stats as ascended armor; you’ll be able to change the armor stats out of combat and dazzle your friends with your sense of style, but you won’t have a statistical edge. Endless tiers of gear grind to stay raid relevant have no place in Guild Wars 2.”

I apologize for locking this thread and I have reopened it. I will add, however, that Colin made it clear there was much more to say about legendary armor, and I think we all should await a deeper dive into the subject before drawing too many conclusions.

As it turns out the temporarily disabling of this item applies only to Play for Free players.

Tyloric.7520:

Gaile, I miss the frog. What are your thoughts on the matter?

I miss him too. He’s the best possible traveling and combat companion. He is still working on some sort of “time travel project” with the Asura, but with the crafty Asura continually raising the price, we’ll see how that goes.

Captain Unusual.9163:

Gaile Gray.6029:

Captain Unusual.9163:

ANet lied to us.

They said we’d be getting the outfit next week, but I already got it.

Ok Captain, I’m going to have to ask you to hand over that outfit until next week.

Too late, it’s account bound. You guys kittened up bad.

~ashamed~ But in a good sorta way.

Ravion Hawk.4736:

I was going to ask if we have to have HoT to get the free outfit.

You will definitely get the outfit. Thanks to both of you for long-time support!

ezekiel enus.7013:

I have one question about the requirements for getting the outfit, do you have to have been playing since launch? I started playing in February of 2013 and the way it was stated sounded like it was only going to people who started at launch.

Oh no, you’re good! Anyone who registered an account prior to the Play for Free announcement will receive the gift.

Captain Unusual.9163:

ANet lied to us.

They said we’d be getting the outfit next week, but I already got it.

Ok Captain, I’m going to have to ask you to hand over that outfit until next week.