Dev Tracker

Twitch users need to change their passwords!

in Guild Wars 2 Discussion

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Twitch is forcing password resets on all of its users. It’s important to note though, if you share your twitch password with any other services you use (especially Guild Wars 2 or your email) to change those passwords immediately and preferably to something unique. If you have trouble remembering multiple passwords, I strongly suggest a password manager.

Launching /v2/account (w/ Authentication)

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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I’m seeing CORS headers.

Also for the options request that browsers request before a get?


Remote Address:64.25.47.16:443
Request URL:https://api.guildwars2.com/v2/account?_=1427309039459
Request Method:OPTIONS
Status Code:404 Not Found
Content-Length:253
Date:Wed, 25 Mar 2015 18:45:41 GMT
Server:Microsoft-IIS/7.5

We only currently support simple requests which don’t require a preceding OPTIONS. This is unlikely to change in the near future.

New WvW Maps

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Bloodlust doesn’t appear to be a part of the new map? So I guess that part would not be useful anymore … at least until we see how you plan on reusing alpine.

You know as much as I do at this point, I’ve read on reddit there’ll be some kind of rotation? So it makes sense to ensure that the format works for both the new and old maps.

The new map has some kind of timed event thing; it’d be really nice to include the timer in the response as well so the countdown could be displayed.

Honestly, I’m not looking forward to grabbing the icons (I still haven’t updated mine from the old blue color) and figuring out co-ordinates for all the objectives again. Any chance that stuff could at least be documented, if not part of the API itself?

I want the objective coordinates to one day be in the API. I really want to gut how the WvW endpoints work and make the /v2/wvw endpoints much more usable, but the authenticated endpoints are currently eating up all my time.

Oh … as sentries are gonna get a buff and become more important, any chance those could be added to the API?

IMO the sentry status would be really nice to see, whether or not they get a buff.

Launching /v2/account (w/ Authentication)

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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If I don’t send the redirect_uri this is what I get

You must send a redirect_uri in the /oauth2/token request.

But what I also found out is that if I send ‘redirect_uri=’ (so no value) this is the response

I’m guessing that the redirect_uri you’re sending is not configured on your application’s list of redirect_uris (which is a newline-delimited list). That’s the only thing I’m seeing that would cause that error code.

Is it possible that the v2/account endpoint does not have CORS headers set?

I’m seeing CORS headers.

New WvW Maps

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Not sure, been flailing around trying to get the authenticated APIs out and working. If there are any changes, we’ll post them in the CDI Github Repo with a “Breaking Change” tag.

I suspect that we’ll be adding more stuff to /v2/wvw/objectives and put map IDs or something into /v2/wvw/matches so you can display the correct map (EDIT: err, maybe s/v2/v1/; I am posting pre-coffee)

Increased Bleeding Stacks

in Guild Wars 2: Heart of Thorns

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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…we have said for a while now, we know that the current stack cap creates problems for condition players who want to work together. What you saw today was the first test in solving some of these problems. Keep in mind, it is not necessarily final and absolutely not the entire plan.

A question:

Do you anticipate whatever solution AreanNets settles on to be delivered prior to HoT’s release like the current stability changes or to be held to coincide with the expansion?

We don’t know yet, but the goal is to have this BY HoT at the very latest. I don’t think we would hold it if we felt it was the right solution, tested it well and felt it was balanced.

Feedback on HoT Stress Test [merged]

in Guild Wars 2: Heart of Thorns

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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Thanks for all the feedback everyone and please keep it coming.

I don’t know if its been mentioned or not but this stress is pretty much exactly what was designed for the show floor. Difficulty was tuned accordingly and pretty much reduced to a level that wouldn’t be overwhelming for someone who’d never played the game. So I apologize if it wasn’t very engaging for veterans like yourselves. Rest assured that we’ll be coming up some challenges a bit more commensurate to a level 80 zone. For example, if you were to encounter that wyvern at the proper difficulty it would be on a platform roughly 60% smaller or share something that size with a buddy or two.

Thanks for playing today and I look forward to more testing in the future!

Increased Bleeding Stacks

in Guild Wars 2: Heart of Thorns

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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Hey Everyone,

As you may have noticed bleeding stacks go above 25 stacks when playing in the demo map. This is not a mistake, rather as we have said for a while now, we know that the current stack cap creates problems for condition players who want to work together. What you saw today was the first test in solving some of these problems. Keep in mind, it is not necessarily final and absolutely not the entire plan. I see many questions about how this will work and how it impacts other conditions, balance, etc. Rest assured that as soon as we have a final plan we will be revealing it and letting you all know exactly how it will work.

Jon

...Thank You!!

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We’re really happy that you had a good time in the stress test.

Thanks a lot for posting, it was very nice of you!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Stress Test = story? how disappointing....

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Stress Tests are early versions of a game. Please don’t judge something based on a stress test. In fact, I have tested a lot of games over the years and I’d highly recommend you not judge the release version of the game on the beta tests, either. (For, looking back, I’d have gone into StarCraft with some really unfounded concerns about balance, given that the game was tweaked between beta and launch, as is intended with the beta test process.)

Basically, it’s too early to judge the story so please hold on that until release.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Need to Edit a Few Threads :)

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Guys,

We will be having beta tests, you all know that. But today’s test is a stress test. So in order to provide meaningful feedback about today’s test, and to separate it from future reactions to an actual beta test I’m going to edit a few subject lines.

No criticism intended in my doing this, but it’s a housekeeping matter that I think will help the devs a lot in the future.

I will not be editing any content within a post or thread, just tidying some of the subject lines.

Thanks for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Launching /v2/account (w/ Authentication)

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Looks like the same issue I am having, which was already reported here … https://github.com/arenanet/api-cdi/issues/19

Hopefully there is a fix today (it didn’t take them long the last time a similar issue came up).

Should be fixed now

Thanks! I noticed that the account scope now includes “list of guilds” in the description. Is that something currently available?

Not yet, but it’s something I wanted to add into the /v2/account response. Since OAuth2 tokens can last indefinitely if you include the “offline” scope, I didn’t want any end-users to be surprised when that suddenly appeared.

Beta: Streaming Client -- Feedback Thread

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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As you know, we recently released a beta version of our streaming client. (Blog post about it here.) The streaming client helps reduce download times for existing players, and will ease a new player into the game seamlessly.

We’d like to gather your feedback on this system, so please share your thoughts in this thread.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

FPS DROP after Patch

in Bugs: Game, Forum, Website

Posted by: FelipeRomero.4267

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FelipeRomero.4267

Lead Engine Programmer

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We found the source of the problem. Frametime should be back to pre 3/10 patch times.
It was a bit harder to track since the issue only manifested itself on specific hardware configurations.
This thread was of great help to track the problem. Thanks!
Once again, We apologize for the inconvenience.

Game Update Notes - March 16, 2015

in Game Release Notes

Posted by: RubiBayer

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RubiBayer

Content Marketing Manager

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Bug Fixes:

  • Fixed client crashes.
  • Fixed a performance issue with rendering the UI.
  • Fixed an issue that prevented cannons at Stormbluff Beacon from firing past the wall.

Launching /v2/account (w/ Authentication)

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Looks like the same issue I am having, which was already reported here … https://github.com/arenanet/api-cdi/issues/19

Hopefully there is a fix today (it didn’t take them long the last time a similar issue came up).

Should be fixed now

OAuth Application Creation is live!

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Okay, the ErrBadData stuff should be fixed now. One of the backend servers didn’t get updated with the most recent hotfix and was early-outing because the account data was from a more recent build. Sorry about that!

euguilds.com Guild Directory

in Looking for...

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey all,

In addition to this forum, where you can meet up with all sorts of players and guild, you might consider checking out http://euguilds.com to see if you find a good match for your guild needs.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ready Up next Friday: Desert Borderlands

in WvW

Posted by: Josh Davis.6015

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Josh Davis.6015

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Hey folks,

I’ll have Game Designer Tyler Bearce and Environment Artist Tirzah Bauer on Ready Up next Friday for a chat on the recently revealed Desert Borderlands map. If you have any questions regarding the new map that you’d like Tyler or Tirzah to address, please respond below and I’ll see what I can do!

Thanks!

As a general disclaimer, I’m only looking for questions that pertain to the borderlands map specifically. (No specialization questions, etc). Thanks for understanding.

*EDIT: Show is over. Thanks for watching.

http://www.twitch.tv/guildwars2/b/642258148

(edited by Josh Davis.6015)

The Reality of New Leaderboard Algorithm

in PvP

Posted by: Josh Davis.6015

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Josh Davis.6015

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Thanks for writing up your concerns so succinctly.

This test season is intended to test an algorithm that’s tailored towards ranking players higher for better W/L ratios, in addition to using points gained from playing (meaning games played does not become valueless). The algorithm we’re using this time around is completely different than what was previously tested, and they both have different purposes. We’re already having internal discussions on how we can adjust this season’s algorithm to better suit the goals we stated on Thursday – rewarding players who play well, not just play. These discussions will continue into the next week, and now we have an entire weekend’s worth of data that we can look at and extrapolate on.

An important thing to keep in mind is that these events are tests, and the only thing we’re testing right now is the formula behind ranking. We’re gathering a lot of useful data that we can use to help us make better decisions. These “test seasons” not a final product by any stretch of the imagination.

(edited by Josh Davis.6015)

Ranger Pets Bugged [merged]

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Friends, pls send a request for that;

https://help.guildwars2.com/anonymous_requests/new

This is not something that merits or needs an individual support ticket. This is systemic issue, as is obvious in the various threads on the subject. Such issues should be reported in the game and, if desired, in the forums. But submitting tickets for this sort of thing created unnecessary time expenditures on the part of Customer Service and delays their ability to help players who truly need their assistance. Submitting in the game, using the gear in the upper left, then Support, then the bug report option gives the devs exactly what they need to know to replicate the bug and get it fixed.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ranger Pets Bugged [merged]

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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The team is aware of this issue, it was actually formally entered as a bug some days ago, and they will get a fix in place as soon as possible.

Also, just a note: When you see multiple threads on the forum about the same issue, it would be greatly appreciate if you’d flag them as duplicates. I became aware of the duplicates when someone pointed out that there were five (and I found a sixth) threads on the same subject. Please flag duplicate posts (by clicking the flag in the lower right). Also, please do not post identical comments in multiple posts, it just clogs down discussions and does nothing to aid in getting an issue resolved.

Thanks for understanding.

Fix this ASAP please

Yep, and please respond to one of many threads about this concern.
I can see these threads being merged and that would concern me too.

You suggestion is great: Respond to one of many threads. Good advice. As you can see, the threads were merged, and now we have a cacophony of repeated, often identical comments from the same players. So what you said is effective: Post on one thread on the subject. In addition, flagging the duplicates for merging would be helpful, too!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Wrong Day in: HoT Closed Beta Stress Test?

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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For those asking about a confirmation e-mail in relation to a newsletter subscription, I want to mention that I asked our newsletter person about this, and he said that the note indicating that a confirmation mail would be sent was in error. If you signed up for the newsletter, you’re subscribed. If you were previously receiving our GW2 newsletters, you’re subscribed. No confirmation will be sent in relation to an existing or new newsletter subscription.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

BETA!!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I think you expressed this very well, Pandaman, and thank you. It truly was not “every loyal player into the test” but just “We’ve inviting a few loyal players” with the knowledge that this is a brief stress test and there will be other opportunities in the future!

Just a brief question will there be a (more polished) survey system, similar (but hopefully improved) to the one used during the beta tests from before launch?

I really hope so the feedback could be very helpful.

I initially believed “this is a stress test” and I wasn’t sure and remain unsure if there will be a survey or a means of providing feedback. However, the invitation mentions “feedback” so I guess I’ll have to ask about this on Monday. I’m sure testers will be given information on this.

I got in!

And then I saw the hours. I am at work during both stress tests. Major Bummer.

Will not attending this stress test disqualify me from being invited to future ones?

No I don’t think so. Some people won’t be able to participate and we do understand that.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

OAuth Application Creation is live!

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Is there a delay for your permissions-granted showing up, or is that bugged?

Uhh, what do you mean? Does the token returned from /oauth2/token not work immediately? The token should be fully working when we return it :<

Anyone else getting this type of response?

{ statusCode: 400,
data: ‘{"error":“invalid_grant”,“error_description”:“Grant is expired or revoked”,“text”:"ErrSessionNotFound"}’ }

Above is what I get running the nodeJS example

That can be caused either by attempting to use the same grant more than once, or by waiting more than a few minutes to pass the grant code to /oauth2/token (or it could be a bug in our backend). Not sure which is happening.

Does the auth-go example exhibit the same issue?

[JavaScript] getting a name from leaderboard

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Not currently, no. It’s something I want to do in the future, but probably won’t happen for awhile.

Launching /v2/account (w/ Authentication)

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Is there an API IRC or other form of communication?

There might be an IRC channel or two that other API consumers use, but I personally only use the forums and Github.

Is the world id updated as soon as someone change server/world? or is it updated once a week with WvW reset?

It’s more-or-less as soon as someone changes server/world (there’s some delay due to cache coherency issues). I’ll look into what we can provide as far as server loyalty goes (e.g., so you can tell they switched just before/during the matchup).

Getting the same unhelpful “internal error” response, which is doubly unhelpful in that the response code is actually 400 so I’m not sure if it’s an actual internal error or some problem on my side.

As a guess, are you sending cookies to /oauth2/token? That might cause some confusion on our end. I’ll have to look up the error code on Monday and see what it turns up.

Messing with the request parameters some more I can produce


{
    "error": "internal_error",
    "error_description": "10:1014:8039:171 - NetAdjOAuth: missing or invalid user id"
}
.
when I send a “code” parameter of “a”. Munging any of the other parameters results in the same unhelpful error_description as above.

This is expected — the code we send is an OAuth2 grant identifier — which is basically the account GUID concatenated with a randomly-generated unique ID. You’re sending something that doesn’t match the format, so it aborts before even looking up to see whether or not the request is valid. The error_description there could probably be made a bit more clear though.

BETA!!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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What the…

“One of the most loyal” does not imply not being chosen means you’re not considered a loyal player, it just means a person who got invited is literally just one of the people considered eligible for an invite. They’re not saying they’re inviting everyone who is “loyal”, just a random few, so it’s only natural there will be people who are left out.

And congratulations to everyone who got invited, I hope you all have fun even if it’s likely there will be bugs and crashes galore (not a dig at ANet, just how early betas usually are).

I think you expressed this very well, Pandaman, and thank you. It truly was not “every loyal player into the test” but just “We’ve inviting a few loyal players” with the knowledge that this is a brief stress test and there will be other opportunities in the future!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Wrong Day in: HoT Closed Beta Stress Test?

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Just got a “Welcome to the Guild Wars 2: Heart of Thorns Closed Beta Stress Test (Correction)”.
This bug is fixed i guess

Exxxxxcellent. Thanks for letting us know the correction went through properly. Are the times and dates clear now?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Wrong Day in: HoT Closed Beta Stress Test?

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey guys,

I just learned that some people got an invitation with the wrong day of the week. The date is accurate, but it says “Thursday” instead of “Tuesday.”

The stress test is scheduled for Tuesday, March 24 from 12:00 p.m. to 2:00 p.m. Pacific and 5:00 p.m. to 7:00 p.m. Pacific.

European testers, you can do the conversion, with Pacific time being -7 to UTC. (But come to think of it, 5:00 p.m. Pacific puts it into Wednesday in Europe, doesn’t it?)

We apologize for any confusion!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

BETA!!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey guys,

I just learned that some people got an invitation with the wrong day of the week. The date is accurate, but it says “Thursday” instead of “Tuesday.”

The stress test is scheduled for Tuesday, March 24 from 12:00 p.m. to 2:00 p.m. Pacific and 5:00 p.m. to 7:00 p.m. Pacific.

European testers, you can do the conversion, with Pacific time being -7 to UTC. (But come to think of it, 5:00 p.m. Pacific puts it into Wednesday in Europe, doesn’t it?)

We apologize for any confusion!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Wrong Day in: HoT Closed Beta Stress Test?

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Look at the properties and tell me the sender. NOT the “from” line, but the actual sender.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Wrong Day in: HoT Closed Beta Stress Test?

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Are you sure you’ve gotten an official mail?

According to this post, it clearly says Tuesday:

https://forum-en.gw2archive.eu/forum/game/gw2/BETA/4903072

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

BETA!!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Congratulations to those who have been invited to the stress test. To those who are not included this time, please know we will be doing more tests in the future. If you want to boost your changes, sign up for the newsletter, as we draw some number of testers from that pool.

Also — this is important: Our invitation does not include links of any kind. If you or someone you know gets an e-mail that suggests you use a link for any purpose, that is not from us. If you get an e-mail that appears bogus, please delete it immediately. Do not click links. Do not visit sites other than our own in relation to the test.

My e-mail actually had a link in it which says it goes to the “Heart of Thorns subforum”, and the e-mail was from guildwars2@ncsoft.com.

Is this not an official e-mail?

That’s sort of why I said “other than our own.” Linking to our forum? A-OK! But if it’s confusing, I will change my message. Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

BETA!!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Congratulations to everyone was invited to the stress test. We hope you have a great time!

To everyone who was not amongst the small number of invitees this time around, please know we will be doing more tests in the future. If you want to boost your chances, sign up for the newsletter, as we draw some number of testers from that pool.

Also — this is important: Our invitation does not include links other than a link to this very forum (actually, the Heart of Thorns sub-forum). If you or someone you know gets an e-mail that suggests you use a link to access the test, or validate your accounts, or that in some other way directs or links you to a site other that our official website or forum, you should not click the link. After all, the e-mail itself contains the info you need to know to test, and the only link within the invitation heads directly to and only to our forums.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Golem Issue: Resolved

in WvW

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This issue has been addressed and golems are now available again.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

FPS DROP after Patch

in Bugs: Game, Forum, Website

Posted by: Johan Skold

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Johan Skold

Lead Engine Programmer

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I do not believe its the game engine as much as I feel its related to the CoherentUI.

If you disable the UI the game runs normally, even on max settings. Its really as simple as that. As you open more UI windows the FPS drops even more. Open inventory, get a FPS drop of 5-7, open the Guild Panel, FPS drops by 5 more, Open the WvW Panel, more FPS drops. Also, There is something going on with the UI that is driving the GPU usage up by at least 30%

As Felipe mentioned, we only use CoherentUI to display the gem store, currency exchange, and trading post. All other UI is using an in-house UI solution. The vast majority so far appear to have performance issues unrelated to that dialog.

Also, Coherent dropped support for the 1.x builds at the end of 2014. You are using 1.8.×.x in GW2, which is not fully supported anymore. If you are tacking on UI changes that ‘breaks’ the API Coherent isn’t going to help you guys with it unless you are running a 2.x Build from them.

That’s not really true. We have a very good relationship with Coherent, and have received great support when needed (including this year).

OAuth Application Creation is live!

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Also note that since this is kind of a BETA, the application page link will not show up on the account sidebar (outside of the applications page) — you have to manually navigate to “/account/applications” to access it. We still have a handful of issues to sort out before making it more widely-visible.

OAuth Application Creation is live!

in API Development

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

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You’re now able to create OAuth Applications, manage them, and use them to create apps that can request data from authenticated APIs!

WARNING – This is all BETA-quality and may be subject to change as we discover bugs or just decide we don’t like the way it’s looking at us.

I’ve documented the process in a few images, hopefully you find it straightforward. If you find a bug please file an issue.

https://imgur.com/a/TB5B7

Sorry it took a bit longer than we were hoping for, this latest patch caused some excitement that we had to tackle first.

Game Update Notes - March 16, 2015

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fixes:

  • Fixed client crashes.
  • Fixed server crashes.
  • Fixed an issue that caused the warrior’s Fierce Shot skill to deal too much damage.

(edited by Mark Katzbach.9084)

What is going on with my name?

in Account & Technical Support

Posted by: GM White Noise

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GM White Noise

QA Embed

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We found your Support Ticket and have noted that you did indeed self-report your name prior to us changing it to Formulates Cat Maps.

We’ll miss your old name, but I asked the agent handling your request to go ahead and grant you a Display Name of your choice.

I'm giving away two HoT t-shirts!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I love the GW2 community.

I agree. From the heart, I believe GW and GW2 have the best community of players, ever. (And I’ve been gaming a looooong time. )

evildeadjunky — It would be so nice to have merchandise to offer. I believe one of our teams is investigating those options, although I understand it’s trickier than it sounds. For instance, we don’t really have the staff to handle sales fulfillment, nor do we want to hire people to package merch and ship it off. Plus with a global player base, fulfillment can become a challenge. With all that said, I’m squarely in your court as far what a great idea it would be to offer GW2 merch to those who want to purchase it.

BTW, I just bought a Shatterer figure the other day, to add to my GW2 Shrine.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

I'm giving away two HoT t-shirts!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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What a lovely thing to do. Please note, all fulfillment is on Corvus’ tab. (So I hope he doesn’t have to send to some distant shore with a £75 shipping fee. )

Seriously, Corvus, it was great to see you at Rezzed. Loved the chats and the thoughts you shared! What you’re offering to share is a very kind thing for your fellow GW2 players! <3 !

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

FPS DROP after Patch

in Bugs: Game, Forum, Website

Posted by: FelipeRomero.4267

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FelipeRomero.4267

Lead Engine Programmer

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You guys are correct! We do not use Flash/Scaleform for our in-game UI. 90% of our UI technology is built in-house. We currently use Coherent to help us display web content (Launcher, BLTC)

FPS DROP after Patch

in Bugs: Game, Forum, Website

Posted by: FelipeRomero.4267

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FelipeRomero.4267

Lead Engine Programmer

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We have indeed noticed performance issues on the latest release.

We performed optimizations on our post processing effect pipeline, which were released on Wednesday. Our guys also put a lot of hard work optimizing the new camera collision code. These changes were released yesterday.

Although these changes have improved performance we still haven’t solved the issue you guys are experiencing.
We have top men working on it right now! we will get to the bottom of this!

Thanks you guys for your patience.

(edited by FelipeRomero.4267)

My Greatest Fear Plotline

in Guild Wars 2 Discussion

Posted by: BobbyStein

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BobbyStein

Guild Wars 2 Narrative Lead

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Unfortunately, I thought it was safe to CHOOSE my fear, as long as I didn’t go beyond that. So my latest character did Light in the Darkness before stopping. (A couple of months before this thread existed.) I really hope there’s some wiggle room on that. If not, I’m going to have to think about re-rolling the character, but I’d really rather avoid that and the loss of all his exotic gear and such.

It is safe to choose your greatest fear in A Light in the Darkness. If you’ve completed that story step it just means that you won’t see the update to that particular step, but you’ll be able to play the My Greatest Fear bits when they go live (as long as you don’t complete Forging the Pact).

I have a forum post that’s just about ready to go with all the major details and player scenarios. It’s going through review now and will hopefully go live by the end of the month.

Purchased 15 Shadow dye packs...and...

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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You have spent all the luck for this game, no precursors or the like for you.

Oh now Valento, don’t be mean.

Congrats, Gunga Din — you did well!

Gaile, these dyes aren’t shadow! They are pure doom. There, a new naming convention for future DARKER dyes: Doom. Can’t wait for Pink Doom, or Shylac Doom.

So you’re saying that my idea of pastel-y lavender wouldn’t come true with these, eh?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Forum Specialist Program

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Has there been any progress on finding profession specialists?

At the present time, the developers are discussing whether having profession specialists will be a viable inclusion in the program. So at this point, applications are on “hold” with another view planned in the next week or so.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Transfer lost

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Edited your post to remove your name and your e-mail address. Please don’t post personally-identifiable or credential-related information on the forums. Thanks.

As far as a free transfer, I honestly don’t remember that anyone was given such a thing after the beta, or that such an offer would extend years later. But you can contact Customer Support if you’d like to ask about it.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Golems deactivated

in WvW

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet