We’ve mentioned a few times prior that we’re looking at rebalancing the top-end of ranks to make them more attainable. We came to this decision after player feedback persuaded us to leave ranks into the game, rather than cut them.
The amount of rank points needed to hit 80 is too darn high.
The proposed changes to critical damage gear aren’t specifically PvE-focused, but focused rather on the stat weighting of critical damage itself. We’re not aiming to make crit damage unviable, just to bring it closer to other gear sets.
As for the first feature build, there will be other factors coming into play that could very well offset the changes, including reworked runes/sigils, the ability to use sigils in new combinations (including 2 on a two-handed weapon), and the profession balance changes. Just something to keep in mind.
It should work that food eaten right after the primer lasts 12 hours. Scattered reports of a bug perhaps here.
Talmor, the way you read it originally is how it should work. Do you know exactly what food you were using? Also, what maps / areas you were in?
Spunkeimania, you can eat food during the 12 hours.. it will change which food buff you have but the duration should still last the rest of the 12 hours (rounded up, so never less than an hour)
The fact that most of these items ever existed is just blatantly a bug. The decision to throw cooldowns on them were for server performance/stability as the patch notes said, not for balance. Period. This was something that was long overdue.
Think of it this way: Between the embers and whistle, those items were effectively doubling/tripling the amount of players active in a map.
As for the Charrzooka, I’m not sure what the reasoning behind that change was. That wasn’t part of the change to summons, or at least that I’m aware of.
Thanks for the thoughtful comments and honest criticisms regarding the story instance. We tried something new this time by putting a lot of character moments into a single area, but also by allowing folks to advance their LW progress while making the scenes available as optional story bits. We realize that for some players who haven’t met these characters before, there was a lot of “catching up” to do, but we hope you found it entertaining. The fact that many of you are speculating about where these characters are headed in the future makes me smile. Thanks for that.
261816 – Resolved. Please update your ticket if you have continuing questions. Thanks.
278197 – Resolved. Please update your ticket if you have continuing questions. Thanks.
266258 – Resolved.
261816 – Resolved.
260709 – Resolved
267723 – Resolved.
267757 – Resolved.
270252 – Resolved. We do not have enough verification to allow access to this account.
270629, 271286 – Under review. Please follow up, if necessary, in the original (older) ticket.
274568 – Under review. Thanks for the additional info.
274975 – Under review
275477 – Under review, but this does not appear to be a naming issue.
Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.
261816 – Resolved. Please update your ticket if you have continuing questions. Thanks.
278197 – Resolved. Please update your ticket if you have continuing questions. Thanks.
266258 – Resolved.
261816 – Resolved.
260709 – Resolved
267723 – Resolved.
267757 – Resolved.
270252 – Resolved. We do not have enough verification to allow access to this account.
270629, 271286 – Under review. Please follow up, if necessary, in the original (older) ticket.
274568 – Under review. Thanks for the additional info.
274975 – Under review
275477 – Under review, but this does not appear to be a naming issue.
Fixed a bug that caused inventory bags to start in the collapsed state.
Fixed a bug in which the pirate in Crusader Xutt’s escort event would perpetually remain in the game, causing the escort to stall on all future attempts.
Fixed an issue that could cause the powder keg counter for the cobalt great jungle wurm encounter to decrement incorrectly.
Fixed a bug that was preventing players from being invited to PvP rosters.
For the second time my account somehow got compromised.
I have for the second time successfully reclaimed my account.
I have e-mail verification enabled.
I have viewed my account’s Authorised Networks and all the network’s IPs are located in Britain (where I live).
Either the individual(s) who have compromised my account in the past are situated in Britain or they are somehow able to by-pass my email Authentication.
I have been getting emails telling me that IPs in China (as an example) have been trying to access my account. So, the Authentication system is working on some threats.
I would like to understand why this is happening.
P.S. I do not own a Smart Phone, therefore I cannot take advantage of the Smart Phone App verification. I own a none-smart phone. It feels like upgrading to a smart phone to protect my account is rather petty.
Because this involves security, I’d like to suggest that you confer with an agent about this via a ticket. It would not be prudent for us to discuss the matter in a public forum, since the information involved is related to your security, and because in a general sense, talking about this might provide details that a would-be hacker could capitalize upon for others in a situation similar to yours.
To clear up the confusion, the balance updates will be in the next feature build – a build that adds features to the game. The next feature build will take place after the Living World season has finished. Today’s update added another chapter to the Living World story arc.
Due to the size and scope of the final four story releases in season one, the next round of major features will be bundled together into a large “feature only” release that will come after the first season of the Living World 2014 has finished. Once the story has completed, we’ll go into much greater detail on what’s to follow, but for now we want to focus on making sure our last four episodes shine.
The above is what we were referring to on the livestream with ‘feature build’. As I mentioned in my post on the PvP forums earlier today, previewing something on Friday and releasing it on the next Tuesday would give us an incredibly small amount of time to react to feedback – and that wouldn’t be fair to you.
Yes, you are correct. Here’s the difference in names:
Account name = log-in game = user name = An email address at account creation and used to log in to the account. Your account name can be changed through a support ticket. Display name = A rather generic (in most cases) alias that identifies you in the game and on the forums but protects your e-mail address/user/account/log-in name. After all, Fred@ThisEmailProvider.com is part of your account credentials. No one can or should be able to hack or assume your identity using LittleFreddyFooFoo.1234.
The team is happy to help you personally. Please submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page.
For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
You must participate in the marionette encounter in order to progress to the step where you go to LA. You do not have to WIN the fight, only participate. Once you participated that step should go away.
In order to complete these achievements you have to succeed the Warden event (the entire event up on the platforms) without being hit by the Marionette. If you are hit, you don’t get it. If you fail the event, you don’t get it. Stay sharp and break that chain and you’ll have it.
To clear up the confusion, the balance updates will be in the next feature build – a build that adds features to the game. The next feature build will take place after the Living World season has finished. Today’s update added another chapter to the Living World story arc.
Due to the size and scope of the final four story releases in season one, the next round of major features will be bundled together into a large “feature only” release that will come after the first season of the Living World 2014 has finished. Once the story has completed, we’ll go into much greater detail on what’s to follow, but for now we want to focus on making sure our last four episodes shine.
The above is what we were referring to on the livestream with ‘feature build’. As I mentioned in my post on the PvP forums earlier today, previewing something on Friday and releasing it on the next Tuesday would give us an incredibly small amount of time to react to feedback – and that wouldn’t be fair to you.
Just to be clear, the “region lock” applies only to registration, it does not apply to the world on which a player participates in the game. So as the kind players explained above, your friend can purchase anywhere, register, and then select a game world.
Please submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.
For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
I agree that we need a means for players to report offensive guild names. It’s definitely on our wish list for future development. In the meantime, please do submit a ticket and the team will review and act accordingly.
Please submit a ticket by clicking "Submit a request in the upper right-hand section of that linked page.
Please submit a ticket by clicking "Submit a request in the upper right-hand section of that linked page. The team should be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
The sooner we talk about the changes the longer we have to react to feedback, as we’re always approaching deadlines. We mentioned that the changes wouldn’t be going in until the feature build, but I suppose that not everyone is familiar with that terminology quite yet. As I mentioned in a previous post, we’ll work on being more clear when discussing our plans.
The first ‘feature build’ as we’re calling it, won’t go live until the current Living World story arc wraps up. The next feature build will contain substantial PvP updates, the balance items we talked about on Friday, and hopefully even more things that we aren’t ready to talk about yet.
The scope of the balance changes going in is massive. Honestly, putting all of the changes we talked about on Friday straight into the game today would have been extremely kneejerk, and I’m sure many of you would agree that some of the changes needed additional eyes on them before they hit live. We want the time to go through the feedback and make adjustments, and we’re already doing that.
I’m sorry if we gave you the impression that there would be a balance update today – that was not our intent.
IB4 Grouchasaurus comes in to try and calm the masses with some vague reference to future updates that they’re unsure of and he used to hate hearing when he was a player….
This was eerie. Are you in the air ducts?
hi, how you have make that there is no more winter in the mists?!
it must be so hard to do, great job!
thats exactly why i love your game so much, fast and nice changes <3
I’ve been melting the snow with a hair-dryer since dawn. Meltin’ ain’t easy.
IB4 Grouchasaurus comes in to try and calm the masses with some vague reference to future updates that they’re unsure of and he used to hate hearing when he was a player….
Herosandwich, our billing provider is really careful about taxes, making sure they collect when legally appropriate and that they not collect when not required by law.
So if sales tax is being charged in any state or region, I feel confident that the charge is correct, even if previously a player did not have a sales tax charge on their bill. However, it’s good to ask the question, and I hope this info puts your mind at ease about the charge.
Oh, and thanks for supporting the game through the Gem Store!
January 21 Content Release Notes LIVING WORLD The Origins of Madness
For weeks, mysterious probes have been thrumming ominously all across Tyria. Now, the Vigil has ordered a trio of crusaders to investigate three mysterious new probes that have been sighted in Bloodtide Coast. Meanwhile, the Priory in Lornar’s Pass has observed Scarlet Briar’s watchwork minions streaming into their region. What’s the connection between these events, and what exactly is Scarlet up to? Twisted Marionette Weapon Test
New world event: Twisted Marionette world boss
Scarlet is recalling her twisted watchwork troops from all over Tyria to power her aethercannon weapon test. The results could be deadly if Scarlet is allowed to carry out her test.
Players must unite with fellow adventurers and allies to stop the attack!
Twisted Marionette Rewards
Completing The Origins of Madness meta-achievement will reward players with a Gift of Sprockets, which will create a new sprocket generator in their home instance.
Participating in the fight against the Twisted Marionette in Lornar’s Pass and investigating the energy probes throughout Tyria will grant players access to a hitherto secret location—with additional rewards inside.
Additional exclusive rewards include:
New power, precision, and healing power stat combinations. Includes both exotic (Zealot’s) and ascended (Keeper’s) items.
New Mini Twisted Watchwork Moa
Code Fragments
Gather code fragments from the battle at the Twisted Marionette weapon test.
After completing the story components of the weapon test and the great jungle wurm investigation, players can discover how to use the code fragments.
Triple Trouble
There’s a rumble in the jungle, and the Vigil needs help! Assist Crusaders Xutt, Yipp, and Zepp as they investigate three new probes in Bloodtide Coast.
After forging new allegiances to take down Tequatl the Sunless, it’s now time for players to rally their forces together in an all-new epic encounter!
Triple Trouble Rewards
Completing the new permanent meta-achievement, Triple Trouble, grants players the title of Great Jungle Wurm Slayer.
Assisting in the investigation of wurm activity in Bloodtide Coast will give players a chance at new exclusive rewards:
New wurm-themed ascended armor pieces
New wurm-themed rifle skins
New great jungle wurm minis
New exotic wurm minis
Additional note: Players can no longer sell sprockets to vendors, but they are still tradable at the trading post.
Achievements
The Origins of Madness meta-achievement will task players with engaging in the fight against Scarlet’s Twisted Marionette weapon test in Lornar’s Pass.
Completing The Origins of Madness daily achievements will also contribute to the meta-achievement. These are earned by participating in either the Twisted Marionette weapon test in Lornar’s Pass or the Triple Trouble investigations in Bloodtide Coast.
The permanent Triple Trouble boss meta-achievement will task players with successfully defeating the great jungle wurms in Bloodtide Coast while also performing various feats to help out in the fight.
BALANCE, BUG-FIXING, POLISH General
Fixed a bug that caused cooldowns to be reset while using the jump pads near the Tequatl encounter.
Fixed a bug that prevented players from receiving credit for completing fractal level 50.
Fixed a bug that caused the Endless Toy Golem Tonic to produce the wrong item.
Fixed a potential client crash in the Cliffside fractal.
Improved some of the creature descriptions.
User Interface: Various updates have been made to the right-hand side of the HUD to improve its appearance and functionality.
User Interface: Hints have a new arrow that is more visible and animated.
To mitigate performance issues, items that summon pets now have a 30-minute cooldown.
Profession Skills General
Leave Transform: This skill can no longer be set on auto-attack.
Elementalist
Arcane Wave: This skill is no longer ground-targeted while underwater and will now activate the area effect on the targeted enemy.
Earth’s Embrace: Fixed this trait to properly have reduced recharge when traited with Cantrip Mastery.
Engineer
Rocket Turret—Rocket: This skill is no longer ground-targeted while underwater and will now fire at a targeted enemy.
Mesmer
Chaos Storm: Fixed a bug that caused this skill to stun enemies whether or not it dazed them when traited with Confounding Suggestions.
Necromancer
Putrid Mark: This skill will now blast an area only once when the trap executes.
Structured Player vs. Player
Battle of Khylo: Any destroyed trebuchets, clocktower windows, and clocktower walls will now reappear when the match begins.
Legacy of the Foefire: Any destroyed gates will now reappear when the match begins.
World vs. World
The Guard Leech boon has been renamed to Applied Strength.
BLACK LION TRADING COMPANY GEM STORE New Items and Promotions
A new 3-pack of masterwork great jungle wurm minis is now available for a limited time in the Minis category of the Gem Store for 300 gems.
A new Great Jungle Wurm Finisher is now available to surprise enemies from below in PvP and WvW. Available in the Upgrades category for 800 gems.
Instant Trait Reset will be removed from the store at the end of January 27. It will still have a rare chance to be in Black Lion Chests.
Improvements
Deposit All Collectibles no longer deposits miniatures. However, they can still be individually deposited by right-clicking on them.
Double-clicking a Black Lion Chest when players do not have any keys will now open the store and show players the keys.
The Black Lion Weapons Specialist conversation has been tweaked for clarity.
The Black Lion Chest rewards have been entirely overhauled, affecting all drop rates. Significant changes are below:
Tonics are no longer a dedicated slot in the drop. Instead, tonics will now occasionally drop like all other rewards.
Players will now get two rewards plus a booster from each chest. This means they can potentially get two of anything from a single chest.
Rare minis are now much rarer from Black Lion Chests.
New drops of Endless Mystery Tonics can be traded until they are used once.
The following items have been removed from Black Lion Chests:
Karma Booster
Glory Booster
Heavy Bag of Coins
Name Change Contract
Small Guild Discovery
Medium Guild Discovery
1 Copper
The following items have been added to Black Lion Chests:
@zilcho.7624: Are you taking into consideration the rating reset that happened about a month ago?
1) It could be that your MMR was reset higher than it was before. This should settle quickly because your deviation and volatility were also reset.
2) Playing during off-peak hours, especially while your deviation/volatility were high, could have caused your MMR to settle somewhere higher or lower than it should be.
Of course, this is just speculation. I will keep an eye on your account and see if I learn more.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
Hey, everybody. Please note this (added, as well, to the post: A Note About Phishing):
Important Update as of January 2014
In the past we have said we would not send warnings or notifications about support actions. However, as of January 2014, we are sending some e-mails that warn a player of a chat violation or that notify a player and his/her account has been suspended for a chat violation. (Note GW2 Rules of Conduct) This system will help players avoid a suspension by making better in-game choices. It also will help suspended players learn what they did to earn that suspension so that they can avoid further impact on their account.
Please note:
These notification and warning e-mails from Customer Support will never contain live or active links.
The e-mails instead will refer you (without a link) to our Support System for assistance so you can control accessing the ticket system.
At this point, warnings and notifications are only for chat violations.
If you are not sure about the legitimacy of an e-mail, please never hesitate to ask through a ticket or on this forum. However, the easiest way for you to check on this is to look for a link. If you see a live link in an Customer Support-oriented e-mail that you did not request, it’s not from us and you should delete that e-mail as probable phishing.
And remember, the warnings and notifications are sent only as a courtesy. You’re safe to delete all such mails, and may do so if you’re more comfortable taking that step.
Important Update from Customer Support — January 2014
In the past we have said we would not send warnings or notifications about support actions. However, as of January 2014, we are sending some e-mails that warn a player of a chat violation or that notify a player and his/her account has been suspended for a chat violation. This system will help players avoid a suspension by making better in-game choices. It also will help suspended players learn what they did to earn that suspension so that they can avoid further impact on their account.
Please note:
These notification and warning e-mails from Customer Support will never contain live or active links.
The e-mails instead will refer you (without a link) to our Support System for assistance so you can control accessing the ticket system.
At this point, warnings and notifications are only for chat violations.
If you are not sure about the legitimacy of an e-mail, please never hesitate to ask through a ticket or on this forum. However, the easiest way for you to check on this is to look for a link. If you see a live link in an Customer Support-oriented e-mail that you did not request, it’s not from us and you should delete that e-mail as probable phishing.
And remember, the warnings and notifications are sent only as a courtesy. You’re safe to delete all such mails, and may do so if you’re more comfortable taking that step.
Thanks for the feedback, Countless. The whole reason we put the changes out ahead of time is so we can hear the arguments for and against the changes. If we didn’t care about feedback we’d just ninja the changes in on patch day.
Roy has another post over on the balance forums on the same topic. For those that haven’t ventured over, this type of post/feedback would be best suited over there.
i may be wrong but surely its simpler to log on your test character and deposit the items into your storage as they share across all characters. storage can be located in any major city or starting area and are labeled as banks on the map.
perhaps im missing something about this issue but if not then that seems like the best option, rather than having support go and delete characters and shuffle things around
~cheers
I believe you’re right! I mis-read and thought the first character had been deleted with the items. Yes, the chest and items are initially account bound. If you use the skins, then they become character- (or soul-) bound. But you can open the chest and retrieve the items with any character, even your second. Just be sure that when you use the skin, you choose wisely.
As to terminology, yes, it can be confusing. Here’s the skinny:
Account name = log-in game = user name = An email address at account creation and used to log in to the account. Your account name can be changed through a support ticket.
Display name = A rather generic (in most cases) alias that identifies you in the game and on the forums but protects your e-mail address/user/account/log-in name. After all, Fred@ThisEmailProvider.com is part of your account credentials. No one can or should be able to hack or assume your identity using LittleFreddyFooFoo.1234.
I have put in a request to make a change to our interface that would greatly aid this situation, but UI changes take time. I will check on that request this weke.
TSLlol.4879 – I did not find a ticket from you in the system. If you need to do so, you can simply e-mail support at Support@GuildWars2.com. We want to get you the help you need.
wrobel — I’m sorry if you found your ticket language confusing, but please keep this in mind: Anyone could write in from a second e-mail account and say “I own the account named Fred@ThisEmailProvider.com, please change it to [new name].” Yes anyone could attempt that. If we simply said “Oh, sure, here ya go” that person writing may or may not actually be the account holder, and we could be allowing someone to get hacked through our own support system.
We ask questions because that is the way to ensure we are helping the real account holder, and doing what, and only what, the account holder desires. I think the inconvenience of answering those questions would pale when compared to the knowledge that we’re taking care to use appropriate security measures for your account.
