I looked up the chat, and let’s just say you were a little liberal with words beginning with the letter “F” today. Please read above for our policy on in-game chat. It truly is not a free-for-all because there’s a chat filter.
i found 2 of this folders on my HD, After Deleting them all is working fine.
C:\Users\YOURYOUSESRNAME\AppData\Local\Temp\gw2cache-[somecrypticrandomnumbers]
when you guys are in luck there should be a Debug Message that helps to find the files too in your installation folder
Thanks for posting this, Fried. I closed your other thread so the devs can focus on any continuing issues and so they know the one you reported was cleared through changes on your system.
How about enabling the option of buying gems through the website like every other game? I am having this blank screen problem right now, meaning I can’t even get to decide which amount to purchase because I can’t see them.
I live in a country where all game cards are far more expensive than the amount they’re for although I’m fairly certain that only Blizzard sells game cards in Iceland. That being said, I wish it was possible to at least buy an electronic came card online through this very website.
Thank you Inculpatus. =) It’s still frustrating and highly discourages us to play together now. With so much of the game geared towards player cooperation, one shouldn’t fear playing with somebody sitting right next to them in fear of their accounts getting terminated.
My wife and I play the game together often, while sitting in the same room and share money and items through a private guild bank. These things will not cause problems for you, we’ve had no difficulties in well over a year.
The number of reports or the circumstances around them will not get you banned either. Anet employees investigate the reports but they are only human and on rare occasions make mistakes. If you investigated hundreds of reports every day you might see something that isn’t there once in a while, too. It’s unlikely you will have any more problems but if you do an appeal will set things right in a few days.
Thank you for this information, tolunart. I am sure it will be helpful to ArchieD.
This is the account issue forums why can nothing be done.
The forum is not the place to post individual requests of this nature. The Customer Support Team has worked with you to resolve your account compromise issue, and an agent will be happy to review your new request. Please update your existing ticket (do not make a new one) to file a request to be moved back to your old game world. Thanks.
261603 – Resolved
260599 – Resolved
261816 – Resolved. CS is not able to accommodate your request, as explained today.
271556 – Reviewed, and the answer given is the correct answer.
266258 – Thank you for your response with more information. An agent will review and respond as soon as possible.
267757 – Thank you for your response with more information. An agent will review and respond as soon as possible.
267723 – This is currently under review.
270252 – This requires account verification in order to process. Please ask your friend to be patient, as this appears to be a pretty complicated issue.
268398 – This isn’t a valid ticket number. Could you please check with your friend and update with the correct ticket number?
Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.
261603 – Resolved
260599 – Resolved
261816 – Resolved. CS is not able to accommodate your request, as explained today.
271556 – Reviewed, and the answer given is the correct answer.
266258 – Thank you for your response with more information. An agent will review and respond as soon as possible.
267757 – Thank you for your response with more information. An agent will review and respond as soon as possible.
267723 – This is currently under review.
270252 – This requires account verification in order to process. Please ask your friend to be patient, as this appears to be a pretty complicated issue.
268398 – This isn’t a valid ticket number. Could you please check with your friend and update with the correct ticket number?
Thanks for the feedback guys, there were some good points brought up here. This is why we wanted to discuss these future changes so that we had time to adjust to your feedback.
We’ll be discussing this change more internally. Most likely we will make some adjustments or look at other options such as replacing clones not triggering Debilitating Dissipation so it does not impact mesmer play as much which wasn’t our intent.
Twitter: @RoyCronacher
I work on systems, combat, skills, and balance.
You make good points. I’d like to add that even the most trustworthy e-mails can be phishing attempts, if your friend or family member has his/her e-mail account compromised. I have gotten e-mails allegedly from very close, very well-trusted people, but I take one look at think “Nah, I’ll pass” because it’s something very sketchy, like “You have to see this! with a link.” I think we all should be very aware that most compromises involve e-mail accounts, so it’s good to be very, very skeptical about anything that comes into one’s e-mail inbox!
Hey Delchev, these lines are not implemented because of mismatched voice over due to a recording error. You can find a lengthy discussion and explanation about it in this thread here:
When providing suggestions, keep in mind that we’d like to bring over existing stat combinations that exist in PvE/WvW already, but that doesn’t necessarily rule-out creating brand new stat combos. As we mentioned on Ready Up on Friday, the addition of ferocity could open up new combinations with critical damage as the heaviest stat.
Just something to keep in mind!
Got a question if you will, Josh. Lord Helseth mentioned on his TwitchTV (as well brought up by you guys at the first part of the Ready Up) Ferocity won’t actually make it into PvP. This means it will only stay in PvE/WvW and we PvPers are still left with Precision, thus thinking up new Amulets using Ferocity is a waste of time.
Is this true?
Ferocity will be in PvP – it will be weighted to keep the critical damage numbers relatively the same as they are now.
When providing suggestions, keep in mind that we’d like to bring over existing stat combinations that exist in PvE/WvW already, but that doesn’t necessarily rule-out creating brand new stat combos. As we mentioned on Ready Up on Friday, the addition of ferocity could open up new combinations with critical damage as the heaviest stat.
Happy new year everyone! Now that we’re back from holiday vacations, we’ve got more improvements that’ll be rolling out soon. A handful of client improvements will also be making their way (soon hopefully), that should see a drastic memory usage drop and client frame-rate improvements, especially for lower-end hardware.
I’ll make sure to update once I have a better idea of what release you can start seeing these changes trickle in.
@Sigil stacking – I guess we didn’t make it clear enough on stream – many of the sigils will be rebalanced to compensate for the ability to stack two of the same type.
243843 – Resolved
241165 – Resolved
247685 – Resolved
241710 – Resolved
255438 – Resolved
250232 and 250854 – Resolved
249549 – Account ownership is in dispute. An agent will review and update when the investigation is complete.
255782 – Information provided to prove account ownership doesn’t align with our records. Your friend needs to update the ticket with the correct information to continue this request.
261603 – These multiple requests will be reviewed as soon as possible.
260709 – This request will be handled as soon as possible.
260599 – First, please never access someone else’s account again. Your friend post may post on your behalf, even share a copied and pasted message directly from you. Second, an agent will get back to you as soon as possible.
228533 – Agent responded Monday but we have not heard back on this matter. Please let us know if you want to proceed.
242351 – Agent responded Sunday. Please update the ticket if you desire assistance.
254999 – I asked for an agent review today.
250007 – I asked for an agent review today.
Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.
243843 – Resolved
241165 – Resolved
247685 – Resolved
241710 – Resolved
255438 – Resolved
250232 and 250854 – Resolved
249549 – Account ownership is in dispute. An agent will review and update when the investigation is complete.
255782 – Information provided to prove account ownership doesn’t align with our records. Your friend needs to update the ticket with the correct information to continue this request.
261603 – These multiple requests will be reviewed as soon as possible.
260709 – This request will be handled as soon as possible.
260599 – First, please never access someone else’s account again. Your friend post may post on your behalf, even share a copied and pasted message directly from you. Second, an agent will get back to you as soon as possible.
228533 – Agent responded Monday but we have not heard back on this matter. Please let us know if you want to proceed.
242351 – Agent responded Sunday. Please update the ticket if you desire assistance.
254999 – I asked for an agent review today.
250007 – I asked for an agent review today.
Thank you for collecting this feedback, eleshazar, however this feedback really belongs on another forum as the audio department generally has no involvement with addressing issues regarding which lines play or how often they play, merely with the quality of the voice files that play, and how voice sounds compared to the rest of the audio mix.
This is not true for non-voiced sound effects, however, as the audio department generally has total control over all aspects of these.
I just bought the game few days ago and made a testing character.
I unintentionally accepted the items I got in mail after buying the game.
I want to play with my brother so I made a second character which is the active one.
The ‘testing account/first one’ I do not use and yet it has the gift items on it.
I don’t mind whatever happens to that one, you can even delete it.
But … can you send the items again to the second one? You can auto-delete the first character so that I don’t have double items. The items are all intact and haven’t used even one. It’s just the fact that it’s on the wrong character and cannot use them as of yet.
Thank you (great game btw, worth the money)
I’m glad you’re enjoying the game! For help of this sort, you need to personally file a support ticket — it’s not something we can undertake with a forum request.
Please click “Support” at the top of this page, then “Submit a request” on the linked page. From there, provide the requested information about your account and an agent will assist you as soon as possible. (Please note: There are a number of questions that you can answer, but you are not required to answer all of those questions. The questions are posed to ensure that whatever steps we take are being requested by the account owner.)
Why is this person getting his cash bought items restored Gaile? When i lost a cash bought item by i deleting a char, i got told they would not restore the item??
I’m afraid you’re jumping to conclusions. The case is still being investigated. The question was about when he could expect a response, not about the content of that response.
He can contact Support by clicking “Support” at the top of this page, then “Submit a request” on the linked page. CS will be able to assist him.
He did it yesterday, but none answer him yet. Early today he submitted another request and he’s still waiting for an answer.
And that is precisely what he should not have done. Submitting duplicate requests bogs down the support system and slows our ability to respond to anyone, including the person who submits the duplicates. Instead of being able to answer the ticket, first we must search for and merge or close the duplicates and then send a response.
If your friend wants to update his ticket to provide more information or to request an update, have him update his original ticket and ask that he not create any new ones.
He submitted a ticket just yesterday and we are not always able to respond within 1 day, although we are working to improve response times. The ticket will be answered in the order received. If he wishes to provide an alternative e-mail address — one that is not blocked — he can update his original ticket with a secondary contact e-mail address.
I just received an email from support@guildwars2.com for requesting a forgotten password. The only problem is, I know my password and didnt send the ticket. I immediately got an email from support@guildwars2.com asking to verfiy that the person who sent the ticket was me by giving info on my character’s race/prof/etc. I dont know what to do, is this legit? Did somebody use my email address to try and change my password?
I am very concerned that your e-mail account may have been compromised. Answer questions VERY carefully at this point, since someone may be reading your mails and gaining all the information that you share. I suggest that you create your own ticket with a different e-mail account and contact Support so that they can investigate.
I could be overly concerned and this may all be just fine. But you’re worried, and I share your concern about this. When someone tells me that a password reset request was submitted but not by them that’s one area of concern. When you get “prove you own the account” requests, that’s an even higher level of concern.
Hi!
I sent a ticket to the support and they do two things that I don’t understand. I just ask for the recovery of my infinite tools (I deleted a character and forgot to put them in the bank before).
They’ve asked to use my account and changed my password. Just why ?
Can’t they juste check my account without it ? Just look in the database that I’ve buy the infinite tools 2 weeks ago and that they’re not in my bank or on a character ?
Why have they to lock my account and create a character on it (They created a Norn named “Testytesty” ?
It’s not phishing because I’ve not give my password.
Where did you file a support ticket? What is the number? I will investigate, and thank you.
Volume of entire categories of audio, whether it is voiced dialogue or sound effects, is definitely within our realm. We’re always looking into improving the mix, so definitely leave that sort of feedback for us here!
I’m still getting acclimated to the WvW team, and most recently I’ve been working with the balance team on the livestream we’ll be running tomorrow. (Which you’ll of course be watching, right?)
I actually ended up playing with dev in soloq… he was playing an ele and was doing fine O.o
Were you playing with Powerr? We won our first match-up in the 2v2 tournament last weekend with him playing D/D ele. He’s a great player.
As for elementalists, we’re not scared to talk about them, we just haven’t talked about any profession really (in regards to the next update). There are a bunch of changes coming down the pike for the entire game in general. I mentioned on the ele forums before the holidays that we think the main problem with elementalist is sustain – and that’s what we’re focusing on addressing. I mentioned on the ESL livestream today that our first step towards rectifying this is making Signet of Restoration function the same in PvP as it does in PvE.
Here’s our current status on granting the missing Season reward chests. If you’re still in the same region (NA or EU) as you were when the Season began, you’re in situation A. Otherwise, you’re in situation B.
Situation A (still in the same region):
When the Edge of the Mists map is released, it will come with a code fix to grant you the appropriate Season reward when you next load into any map on any character.
Situation B (now in a different region):
We’re still finalizing the solution for this issue. It will be in soon after the Edge of the Mists map. Current setups we’re looking at are along the lines of talking to an NPC or loading into a particular map; either would be with any character.
Thanks for any patience extended while we work the kinks out of a new system.
The WvW Community has created a new space for Match-Ups and other off-topic discussion. You can find the Player Community-run site here: http://www.GW2WvW.net
Dialogue cues are content design implementation (game design) with an audible side effect, and as such this is out of the purview of the audio department.
The general Guild Wars 2 Discussion sub forum is definitely a better place to leave this type of feedback.
250232 – Your friend submitted two tickets. Please ask him to update only his original ticket (this one). He is actively discussing with an agent and I’m sure this will be resolved soon.
254999 – Your friend submitted three tickets. Please ask him to update only his original ticket (this one). This has been routed to a senior agent for assistance.
249549 – An agent is reviewing this today
brian.4160 – We transitioned to a new support system last October. Please submit a new ticket so that we can help you. Visit “Support” at the top of this page, and then “Submit a request” to fill out a new ticket. Thank you.
Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.
250232 – Your friend submitted two tickets. Please ask him to update only his original ticket (this one). He is actively discussing with an agent and I’m sure this will be resolved soon.
254999 – Your friend submitted three tickets. Please ask him to update only his original ticket (this one). This has been routed to a senior agent for assistance.
249549 – An agent is reviewing this today
brian.4160 – We transitioned to a new support system last October. Please submit a new ticket so that we can help you. Visit “Support” at the top of this page, and then “Submit a request” to fill out a new ticket. Thank you.
OK, I sent a support request in game and I just submitted a report via the support on the website.
Again, and just for clarify for others who might read this: submitting a report in the game about purchase issues or gem card issues is not appropriate. You need to submit a ticket in order to get help with such things.
There is no way to submit a ticket in the game. You can submit a report for a limited number of reasons, such as offensive chat, disallowed name, or botting. But you cannot request assistance with an issue of this type from within the game. Please follow the instructions above to submit a ticket. We’d be delighted to help you!
I am sorry that you gave your personal information to someone who sent you a phishing e-mail. I believe that our customer support team can help you with this situation, so I’m glad you got in touch with them.
