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CDI- Character Progression-Horizontal

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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That makes sense, and it’s occurred to me as well, but I’ve certainly seen my share and a half of completely nonsensical garbage out of all manner of game developers, almost always justified by some variation of the excuse “We don’t have the time/resources to do that. Make do with what you have.” It’s made me…twitchy…over the years >_>

I’m a game developer but not from ANet, so perhaps I can try and clarify. Exactly why does “we don ’t have the resources” make you “twitch”?

Is it that you don’t believe the developers? Is it because you, a non-developer, think these things are easy?

Do you think they should hire more staff? Can they, given the economic model of the game?

A company exists both to pay its employees and make a profit. A great idea may simply not be economically or logistically possible, no matter how much it may make you “twitch”.

Here’s another angle — just how much do you expect to pay, in real dollars, for guild and player housing? Will adding such items improve player recruitment and retention, and if so, to what extent?

For example, I would pay $25 (2000 gems) for player housing that is meaningful and flexible and useful. Would enough players pay that much to justify development by ANet?

ANet must allocate resources effectively to stay in business and grow the game.

A well made point Sytherek.

Chris

CDI- Character Progression-Horizontal

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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So I am currently on page 47 and have read 53,54 and 55 (-:

I have blocked out time to get to get completely up to date by lunchtime tomorrow (Assuming nothing crazy goes on tomorrow morning).

I am hoping to have the proposal up tomorrow morning and would think that by the end of next we will have stickied this topic. This thread has been excellent in general and has already impacted us internally which is the core of what the CDI is.

Following the tabling of this thread we will move into CDI Process Evolution phase 2.

Chris

CDI- Character Progression-Horizontal

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Chris,

I know you can’t give details, but I was wondering if you guys figured out a way to separate the LS from the PS? I remember several Dev comments mentioning that the PS was reducing what could be done in LS (example: Killing Jennah because she had to be alive in the PS.)

This is definitely something we have been discussing.

I cannot give anymore details than that however.

Chris

Darn, I totally tried to phrase it in such a way that you could just say yes or no. LOL I’ll try harder next time. =D

Sorry (-:. Not trying to be evasive. It is just an area I am unable to discuss.

Chris

CDI- Character Progression-Horizontal

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Hi Shakkara,

I just want to point out that this is not a particularly collaborative or useful post. Please however don’t take this personally.

The whole point of CDI is to discuss, brainstorm and then ‘reduce’ ideas as a group until they reach their pure essence.

Making assumptions about what ‘everyone’ wants just does not work in this kind of collaborative environment and not lead to progression within ideation.

Finally the purpose of the CDI is not for the developer to be told what ‘Everyone’ wants. It is to work together to evolve our design philosophies and experience in game leading toward synergy in problem solving and ideation.

I hope this makes sense.

Chris

P.S: Go Hawks!

Perhaps you should address the points I made with my post instead of the way I wrote it.

You’re still not really reading that feedback, are you. This is not a forum for telling other people how wrong they are for disagreeing with your vision of the game, and it’s not a forum for addressing the developers specifically. You had the germ of a good argument in the previous post – that having a set of shared skills that every profession has access to is better than having lots of different subclasses – and instead of railing against other people’s ideas, you should have developed your own and shown how it solves problems that other approaches have.

Hi Merus,

My goal with this post is to help educate the poster and others on the core philosophy of all CDI’s .

Each thread has a Micro and a Macro goal. The Micro goal is to discuss and get the very best out of each topic to make GW2 the very best game it can be. The Macro goal with each thread is for us as Collaborators to be able to mature and advance our design acumen and methods of communication in each thread which in turn with multiply the positive value of each micro goal.

Therefore please don’t assume that because I am offering advice on the macro level that I am not engaging on the micro level.

I am including a link that has more detail on the overarching goals of the CDI and how it works:

http://www.guildwars2hub.com/features/interviews/exclusive-video-interview-chris-whiteside-cdis

Chris

CDI- Character Progression-Horizontal

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Chris,

I know you can’t give details, but I was wondering if you guys figured out a way to separate the LS from the PS? I remember several Dev comments mentioning that the PS was reducing what could be done in LS (example: Killing Jennah because she had to be alive in the PS.)

This is definitely something we have been discussing.

I cannot give anymore details than that however.

Chris

Mistpedia (Formerly PvPTV) 2v2 #3 1/11

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Posted by: Tyler Chapman.1832

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Tyler Chapman.1832

PvP and Balance QA Embed

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Much fun! Thanks for the matches all!

in-game alias: Powerr
Skills and Balance/PvP Team Principal QA
Former active member of Team PZ

CDI- Character Progression-Horizontal

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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@ColinJohanson,

In regards to new weapon skills/unlocks, I think the way it worked in GW1 in terms of obtaining both normal and elite skills using the Signet of Capture was so unique and amazing. It was something I had never seen done before in any other game I had played, whereby you go around the world looking for specific bosses that have the elite that you want, and that boss had a particular glow depending on what profession it was – gold/yellow for warrior, cyan for ritualist, green for necromancer etc. you slayed that boss, and captured its elite when standing near its corpse. I felt like I had truly earnt that skill, and that to me is what it’s all about – true progression.

So something like a Signet of Capture concept where you can purchase, or get via a reward, and go around and collect weapon skills from bosses would be ideal – and would make you feel as though you truly earnt it.

You could even swap in, say, 10-20 skill points for a capture skill (as many have been wanting more ways to use excess skill points, this could be another way to use them up?)

Edit: another idea could be bringing back elite tomes? Just a thought anyway.

Hi Zaoda,

Absolutely, this is a simple and excellent system. Very elegant, and rewarding with a great sense of discovery.

Chris

CDI- Character Progression-Horizontal

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I hope that if a “grand journey” to horizontal progression is introduced, the paths are equally offered to wvw, pvers and dungeon/fractal players or you’ll run into the same issues that we currently have with ascended vertical progression.

This, remember, WvW centric players aren’t going to be pleased if they have to farm PvE for their progression, be it horizontal or vertical

I certainly respect your points.

Chris

CDI- Character Progression-Horizontal

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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And most importantly: Snip

The event idea is an interesting one, but it doesn’t feel like a “grand journey” so to speak. Do you feel like if we asked you to do 90 different events in a month, and that allowed your ranger to say become a Druid, you’d feel like that was a cool system.

No, just please NO!

This is a terrible system, and I think you get what we want completely the wrong way around.

We want more skills and more traits to have more diversity and really build a character that suits OUR wishes.

What you’re doing with your subclasses, is once again make DEVS design character templates for players to follow.

Worst of all, you’ll go and produce a lot of content which is EXCLUSIVE to a particular subclass and thus cannot be used by any other player character. This results in a lot of work that doesn’t have much value to an individual player. You should make content for ALL classes, and let players cherry-pick from that freely, and create their own subclass that way!

In ultima online, I can combine skills from 50 different professions and choose become a vampire-paladin-warrior-samurai also known as Sampire, a class designed and created by the players. And sampires come in 100’s of different flavours, mine for example doesn’t have bushido and has much less chivalry, but instead has bandage healing and parries with a shield instead of a 2h weapon.

What you want to do, is give us a ‘druid’ subclass. With a few new standard abilities that are unique to the druid and cannot be creatively combined in any way. You’re once again determining what is good for us, instead of giving us any freedom over our characters.

Worst of all, you propose us to do some chore as task, that has the subclass as ‘reward’ at the end. Sounds an awful lot like vertical progression to me. If this is about horizontal progression, there should be a horizontal approach to acquiring new skills, meaning that like in GW1, they’re split in many little bits which are ALL available for capture at the same time, waiting for you to capture. It’s up to you how you prioritize their acquisition. I think a similar system to the hearts would work, heart-quest like things that each unlock an individual skill/trait/etc upon completion. The only bad thing is that GW2 has so many character levels and thus many zones are not yet accessible to low level characters so that unfortunately means that they can’t capture everything right from the start. But yeah, having levels in GW2 was one of the biggest mistakes anyway.

We want houses, we want more skills.

WE DONT WANT SUBCLASSES!

Hi Shakkara,

I just want to point out that this is not a particularly collaborative or useful post. Please however don’t take this personally.

The whole point of CDI is to discuss, brainstorm and then ‘reduce’ ideas as a group until they reach their pure essence.

Making assumptions about what ‘everyone’ wants just does not work in this kind of collaborative environment and not lead to progression within ideation.

Finally the purpose of the CDI is not for the developer to be told what ‘Everyone’ wants. It is to work together to evolve our design philosophies and experience in game leading toward synergy in problem solving and ideation.

I hope this makes sense.

Chris

P.S: Go Hawks!

CDI- Character Progression-Horizontal

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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The event idea is an interesting one, but it doesn’t feel like a “grand journey” so to speak. Do you feel like if we asked you to do 90 different events in a month, and that allowed your ranger to say become a Druid, you’d feel like that was a cool system?

By grand journey do you mean in difficulty or length?, As I assume you want all players to be able to unlock their “subclass” fairly soon after hitting 80?

Also could we get a weigh in on your opinion on housing?

I’ll offer a counter-view here. First off, what would you consider “fairly soon,” Conski?

  • IMO, why should a person unlock their subclass fairly soon after hitting 80? Hitting 80 the person just reaches their last trait points, their max level gear, and all the other elements to cement their play.
  • Me personally, I’d be ok with a week-long journey (hardcores could probably rush it out within a few days) that focused more on “unlocking/discovering potential” within your character.
  • The idea above that adds different weight to all the events sounds decent, but also sounds incredibly time-consuming to Arenanet. Colin, I probably could do 90 events in a week, but I wouldn’t enjoy it. Instead of deciding on a number first, I’d focus on the flavor of each event being run. I would expect a Ranger hoping to “Ascend” (hehehe) to Druid would do an event track or whatever that sent said Ranger all over Tyria doing Druidy or Rangerish things (those are words ).
  • This could conclude with a new instance/dungeon or something where a party completes the final task to “unlock their potential” together. This adds additional merit that GW 2 is a game that’s built on large encounters, profession combos, and player interaction. After said final task is completed, each party member would unlock their prospective track, and they can all rejoice together at their accomplishment.

I just want to make it very very clear that I in no way want my personal character progression dependant on group content. – read 5 man dungeon. In no way. Sure give that option for people who want to party up but it is my own character and as such I should be able to do it.

I think this is a fair expectation.

Chris

CDI- Character Progression-Horizontal

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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1. Communities or Solo instances?, do you want to see groups of players houses in the one instance or a private instance with only your house in it? (people can still visit either way.)

Snip…

2. Construction, what level of involvement would you like? building it block by block? A room by room function where you can pick and choose rooms to add? A series of set designs?

I love games like Minecraft and Terraria’s control over what you can do and the sheer RIDICULOUS amount of effort people can put into doing things terribly unique with construction. I’d rather they stick to those games than Guild Wars 2. I’m sorry, don’t get me wrong, those of you who do things like rebuild Minas Tirith or make soaring citadels of glass and stone which look like they took hours – I salute you. But trying to satisfy you with that level of control is going to drive the developers MAD. MAD I SAY.

What I’d expect is a modular approach. You can choose a floorplan/blueprint from a few predeveloped shells with “X large rooms, Y small rooms, and Z floors”. Then you can pick and choose from a list of “large rooms”, “small rooms” to fill it in. Things like a trophy hall, a crafting workshop, or something just decorative . . . like your asura has a golem foundry, my human has a chapel to Grenth, his charr can have a room where he works on his charrzooka or mortar system. But almost all of the basic rooms come unfurnished.

Then you can use artisans or interior decorator NPCs to create from a menu using some materials (not huge amounts though) to craft furniture or decorations which get placed like siege blueprints – you get a bundle item and a red outline turning green where you can place it. Standing close you can target it for context specific things . . . like sitting on the couch or posing before a trophy on the wall.

3.Functionalities, I think we can all agree at a basic level housing should allow for some storage and display of trophies/achievements/weapons/armor , in addition to this what would you like to see, Farming? nodes? intractable objects? side missions?

Trophy showing off? Yes definitely.

Nodes? Ehh, yes, might be nice. Link it to what your home instance currently has available and you can either use your house or your home instance. And based on level you can have access to crafting materials of varying tiers (but not Tier 6 without actually doing something to earn them) such as a rich ore node or a few trees, or a garden you can choose what to plant for availability tomorrow. Like you will get sometimes a seed from gathering which lets you spawn a patch of that gathering node for plants in a garden.

The last probably is a bit much and prone to causing shakeups in the economy for food. Oh well?

4. Interior customization, placing objects within the house how would you like it to work?

I covered it above.

5. Getting items, How do you get items to put in your house?

Decorations either through your interior decorator crafting them, achievements from Living Story or retroactive, potential rewards from champion bags, or from chests out in the world. Say, chests in Orr have a chance to give humans an icon of one of the Six Gods looted from the Holy City of Arah . . . or charr a piece of Pact weaponry to hang on the wall as memory to those who were lost . . . or sylvari getting a sprout traced back to Caladbolg’s influence on Orr?

In other words, decorations either basic and available to everyone or things which require you to go adventure and get them.

6. Linking to other content, is there anything you would like to link with housing? (i.e in a perfect vision of the future I could walk out of my house onto an airship dock and take my airship into combat)

Much like with Guild Halls, you can buy servants/assistants who would do things like . . . an Arena Master who would let you go to Heart of the Mists, a Mist War Veteran who could drop you to WvW, an Asuran Travel Facilitator who could send you to any Asura Gate destination in a major city. Or for a FLAT FEE (say, 2s 50c) drop you at any Waypoint not contested you have discovered. (Big enough an expense it’s possibly cheaper to move to a city close then travel, small enough that it’s preferable to reach some long-distance locations like Orr).

Hi Tobias,

I like your commentary on housing. In a game like GW2 I think that the focus is best pointed at ‘Character’ Progression rather than ‘World’ progression and I think your housing ideas fit nicely within this paradigm.

The focus should be on the character and the story and the synergy between the two.

Chris

Mistpedia (Formerly PvPTV) 2v2 #3 1/11

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Posted by: Josh Davis.6015

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Josh Davis.6015

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Grand finals coming up right now.

Tyler Chapman and I made it to the finals and got bodied by Caed and Tany. Very fun games!

(edited by Josh Davis.6015)

CDI- Character Progression-Horizontal

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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A lot of the ideas boiled down into variations of one of these two options, and really both have a lot of cool concepts and ideas. Can folks think of anything else that’s a bit more outside the box for something bigger?

I had suggested several times about Global Dominance system. Similar to WvW…we as players and as a server, complete events across the entire map of Tyria and receive passive bonuses based on the % of the map that we control as players. So if we leave entire zones(say the lesser traveled zones) to be completely occupied by centaurs, for example, we won’t be receiving maximum benefits. And you can use most of the existing dynamic events to accomplish this. There are many DEs that take over way points and camps that we as players can complete and push enemy NPCs back…thus acquiring a larger portion of the world.

This encourages players to play in more than one zone, get sthem out in the world, etc.

On top of this, put in a reward system for completing unique(different) dynamic events in a month. I.E. Complete 90 unique dynamic events in January and receive a Cesmode mini(just kidding). But you get the picture.

Is that big enough and outside the box?

Just catching up now. I really do like this idea, always have. I see this as a base system that would be applied to content across the board that would impact many features and mechanics, not just Horizontal Progression. I bet this idea comes up in many more CDIs as it has already done in the past.

Chris

Mistpedia (Formerly PvPTV) 2v2 #3 1/11

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Posted by: Josh Davis.6015

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Josh Davis.6015

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The stream is live! Good luck, everyone.

www.twitch.tv/blu42

[Merged][PvP][Warrior] Healing Signet is Too Powerful

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Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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I was simply stating that the problem is we are not going to address the issues that the passive sustain is creating until we make the active use have a place in combat so even if it is not THE PROBLEM, it is the blocking issue.

Jon

Hate to post and run

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Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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Was just here for some discussion and thanks for that. My posting time is limited and does tend to come in bursts. I’m out of time for now, but I will be back again some day (like Frosty the snowman.) Also expect other designers to start jumping in sometime next week as well. Looks like this forum is off to a good start and thanks for all of the current constructive posts. Keep them coming and we can make this place a rare species. The elusive constructive balance forum. :P (crosses fingers)

Jon

[PvX] My blasts prioritize my combo fields

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Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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Self Priority is very important because entire builds can and are usually made around own combo fields. Water Staff Elementalists, for example.

Time Based should be a second factor too, so that organized teams can coordenate their combo fields well. Meanwhile, as long as a Self Priority system, pugs shouldn’t screw you this way.

Another good thing about Self Priority, is that you have control over it. You can choose to delay your own combo fields if you wish to take advantage of your party’s fields.

All good points. Just want to make sure you guys do the exercise and think about the drawbacks of self priority. I just want you to do that to understand what we need to do with every decision we make because it will help you make more informed suggestions. Overall, I agree this seems like a big win, but in order to do something here we need to vet the entire decision and all edge cases, etc.

Jon

PvE Zerkers.

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Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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Good to know you’re actively taking steps to punish good players.

In what way is shifting a meta away from a mindless DPS race “punishing good players”?

I suggest not arguing, because it just creates the impression that you want to get involved in a mindless discussion. Rather, just post your own thoughts on why the current Berserker heavy meta is in fact not rewarding for good players. That would be more constructive for this forum and for solving the problem. That being said, I appreciate your response. We are here reading and I am happy to read any and all criticism if it is actually concise, constructive, and courteous.

Totally did not mean to start all 3 words with c, but oh well.

Jon

[Merged][PvP][Warrior] Healing Signet is Too Powerful

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Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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The biggest problem is IMO is actually the active heal. If we reduce the passive without doing something to make the active useful, we are just creating a different problem. Truly the active on this skill right now is in the following place. When I see someone press it I think “No No No don’t do that!” We are discussion some options here so if you want this to be constructive give suggestions towards improving the active. Reducing the passive is easy to do but we will not do it without solving the other problem. Also we will not greatly reduce it because it is giving Warriors a sense of sturdiness that we want their profession to have. Without strong heals, Warriors feel too much like everyone else. Setting them apart with strong heals has been good for changing their playstyle feel, but we agree it needs some tweaks.

Jon

PvE Zerkers.

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Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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I replied to a similar thread with this as well. We are taking some steps towards shifting the meta in the near future. I suspect some concrete info will come out about this next week.

Jon

[PvE] Revising the "DPS Meta"

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Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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We are trying to take steps to address some of the dominance of Berserker/DPS players. More info next week, I think.

Jon

[PvX] My blasts prioritize my combo fields

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Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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Very difficult subject here. I agree you want some form of understandable rules of which field will trigger, however I’m not certain that your own fields is the right one. I’m also not sure it is wrong, but I want to have a bunch of alternative discussion before we dedicate programmer time (which is what it would take) to address this issue.

I think a good exercise would be to list some possible systems and list the pros and cons of each.

i.e.

List Method
There is a personalized list where you get to pick the order that you care about.
Pro: You get to decide
Con: It is a pretty advanced decision that I never expect 90% of players to understand so it doesn’t solve the problem for the majority of the playerbase.
Con: Whatever you setup outside of a specific combat situation isn’t necessarily going to be the right thing once you get in combat. If instead there is a logic rule instead of a chosen one you can adapt your tactics to follow that rule and get the situational results you desire.
Con: Probably the most work of any of the currently proposed solutions without solving the problem for every user.

I think there are a few more pros/cons to this system as well but I think you get the idea.

Other ideas floating out there

  • Fixed Priority – Always the same priority for all players.
  • Time Based – The most recent or least recent field is what triggers.
  • Self Priority – Your own fields take priority (this would have to be a rule that stacks on top of another system.

Jon

[Engineer] Has anyone seen A.E.D?

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Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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There is some merit here. This skill had such a high risk/reward tradeoff that we knew it was possible that it had a chance to become too strong or not strong enough. I do think it is closer than you all think and I would be wary of increasing it. I think the key question is going to be where do you increase, which is a better discussion. Does it need a better baseline? Does it need a better reward heal? Longer buff duration? Faster cast time? Lower cooldown? Or maybe just gadgets need some good traits to empower it more?

Hopefully that helps direct this discussion a bit. Let’s keep this thread to this particular heal. If you have concerns about the effectiveness (in either direction) of other heals either start an individual thread for those that you are concerned about, or start a general thread but keep in mind that you will have to work hard to keep a general heal balance thread focused and productive.

Jon

API errors & bugs

in API Development

Posted by: Stefan Larimore.6872

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Stefan Larimore.6872

Programmer

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I finally fixed the problem with the missing items, recipes, events from the previous reset we had about a month ago. I was hoping they would get re-discovered, but as people noticed this wasn’t happening in a timely fashion. It wasn’t a trivial thing to re-seed this, but it is done now. Let me know if you are still noticing anything missing. Thank you.

Where is my mini Mr. Sparkles, Anet? =(

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Worry not, we’re still looking at numbers and accounts and … stuff… and we will be finishing up the distribution over the next few days. If you don’t have your rewards, I very much believe you’ll have it by Sunday. You’re welcome to send a ticket if you’d like, or wait until Monday and submit a ticket then if you don’t see that in-game mail arrive by Sunday evening.

We will make sure you get your just rewards, that’s a promise!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gem Store code not working

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I recently acquired a gem store code, but surprisingly this is the first one that is not working for reasons unknown. It seems to be a relatively easy issue to fix hopefully, but basically I have a code that the gem store is not recognizing.

A friend suggested I contact support and have them look at the code to verify it as it is valid, the gem store just won’t “read” it.

Please submit a ticket by clicking "Submit a request in the upper right-hand section of that linked page. The team will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

I received 2 backpacks & 1 mini...?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hello,

A couple days ago I received a Green Backpack cover for the gem promo, which I was expecting. Then today I receive another backpack cover and a Mini Mr. Sparkles. This I was not expecting. I made a purchase on Nov 30th for $20, and a purchase on Dec 20th for $35. I thought the Nov one wouldn’t count. So, first off, did it? Second, either way, why did I get TWO backpack covers? I have not taken any of these 3 items yet as I do not want to get banned for taking items that I did not earn. Thanks!

Thank you so much for letting us know about this, MollyElizabeth! I’m going to ask the team to take a look at the list and see if we possibly have a minor bug that is sending extras. However, you are free to take the items that you received without worries. If we made an error (and goodness knows, that never happens, but this could be a first time ) then you may either delete the second or retain it, as you wish.

We appreciate the report and hope you enjoy the reward! Thanks for your support of the game!

P.S. For those who might be waiting for their items, we are still doing another review of the distribution list and will be finishing up in the next couple of days. If you are still waiting, we apologize for the delays, but we’re taking extra care to make sure everyone gets the rewards he or she earned!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Account Issue Follow-ups – Updated Regularly

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: 10 January 2014

243214 – Resolved
237210 – Your ticket is in the queue and will be attended to as soon as possible. There is no email issue that we’re aware of, we’re just a bit backed up on tickets right now, and apologize for the delay.
227267 – Final Response: This has been fully answered. We are not able to refund the gems used to purchase the character slots, as you did not purchase within the promotional period.
229933 – Final Response: Your friend was unable to provide proof of ownership in order for us to help him. Conclusion: He does not own the account and we will not change the user name for obvious security reasons.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Tickets for Review (3 days and older) [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: 10 January 2014

243214 – Resolved
237210 – Your ticket is in the queue and will be attended to as soon as possible. There is no email issue that we’re aware of, we’re just a bit backed up on tickets right now, and apologize for the delay.
227267 – Final Response: This has been fully answered. We are not able to refund the gems used to purchase the character slots, as you did not purchase within the promotional period.
229933 – Final Response: Your friend was unable to provide proof of ownership in order for us to help him. Conclusion: He does not own the account and we will not change the user name for obvious security reasons.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Thank you from the Edge of the Mists Team!

in WvW

Posted by: EvanTeicheira

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EvanTeicheira

ArenaNet Alpha Team

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Hey all! I would also like to thank everyone who volunteered their time to be a part of this experience: whether spending most of it on the battlefield or by contributing your feedback, thoughts, and the issues you discovered while playing to the forum. The response to our initial announcement was astounding – with thousands of guilds applying to be a part of our first undertaking into the public-testing setting – and the feedback we received was invaluable in creating the best experience possible for this new era of WvW.

Though we were unfortunately not able to invite everyone who applied, we’ve already begun working on ways to involve even more players in any future ventures into community testing. If you are interested in continuing to work with the design team, in the meantime, I’d highly recommend checking out the Collaborative Development Initiative, where you can explore and contribute to a number of important topics currently under discussion.

Thank you, again, from all of us, and I can’t wait to see you all on the battlefield!

ArenaNet QA Team

(edited by EvanTeicheira.3962)

Thank you from the Edge of the Mists Team!

in WvW

Posted by: Kirk Williford.2653

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Kirk Williford.2653

ArenaNet QA Team

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To everyone whom applied to the Edge of the Mists test, we want to say thank you. Devon Carver, the World vs. World team coordinator, asked us to share this message with you:

Greetings,

January 9th was the end of our public testing of the new Edge of the Mists Map. This was our first time inviting people to play a portion of our game in active development and without NDA restrictions. The people playing the map and providing their feedback helped us make several important decisions while allowing us to test the new content in as close to a live environment as possible. It is not an exaggeration to say we couldn’t have brought the map to the quality level it has reached without their help!

To pull out a specific example, our original plan was for each matchup to have its own version of the new map. As we tested out the map with various numbers of players and spoke with the members of the test, it became clear to us that the ideal approach was to group all of the NA players into one group and all EU players into another: meaning that all NA blue worlds will fight side-by-side with each other on the blue Edge of the Mists team. These kinds of decisions, and others, were ones we couldn’t have come to without getting the map in front of the large number of players that we saw over the course of the test, and without your feedback on the official forum!

When the Edge of the Mists does release, I hope everyone here is as excited to play a map that your fellow WvW players helped create as we are.

Cheers,

Devon Carver

[PvX] Balancing GW2

in Profession Balance

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Please don’t do this. If you wish to make a post, please add the content first. Reserving a dozen posts for future use does not foster constructive discussion.

Goldseller Spam

in Guild Wars 2 Discussion

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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If you receive gold seller spam in game, please report it using the in-game tool or through Customer Support. If anybody spams you here on the forums, please report them using the forum report tools.

Questionable forum re-arrangement

in Lore

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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We moved it shortly after I posted, thanks to everyone’s feedback. Cheers!

So after Scarlet is discarded...

in Living World

Posted by: BobbyStein

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BobbyStein

Guild Wars 2 Narrative Lead

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Something like that was suggested in the first (iirc) CDI. I do kinda wish there was some way of polling people at the end, and not just on the forum (since that is coloured as you guys put it). Then it is kinda the own persons fault they don’t fill it out and give their feedback.

We used in-game polls during the beta events a long time ago. Not sure what it’d take to get them in the live client but it’s worth discussing internally, if only to weigh the pros and cons. I’ll talk with the other leads about it soon. No promises on the outcome, though.

Training Manual did not give Trait Points!

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Training manuals don’t award trait points, they unlock the ability to use them.

Questionable forum re-arrangement

in Lore

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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Howdy all! We’re still working on moving everything. Today’s moves are part of a slow roll out on some forum changes. That being said, stay tuned.

CDI- Character Progression-Horizontal

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Hey Chris, welcome back!

Although it’s not relevant to the progression system being discussed, have you seen the “Let the night be nighttime” thread yet? I added a thought in there as to how we could use making the dark darker to enhance the overall game play. It may be worth your read.

Thanks!

I saw it last night while I was reading the forums in bed but that was the one topic I didn’t read, sorry.

I will read it tonight but based on what you just said I am very intrigued and can imagine what the content will be (-:

Chris

TgUpdate 1.11 everytime i open the launcher

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Snowfaire, I think the suggestions offered by Felicja may be helpful to you. Can you update this thread after you have tried this?

I’d be interested to know if other Mac users also are experiencing this issue.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

So after Scarlet is discarded...

in Living World

Posted by: BobbyStein

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BobbyStein

Guild Wars 2 Narrative Lead

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Good to see you back on the forums Bobby. Interested in what the next patches reveal in terms of story content, hopefully we are blown away.

Thanks! I needed a vacation but now I’m rested. Hoping people like what we have in store for the next four releases. Lots of reveals and some cool story moments coming up. Then again, I’m biased.

Dolyak Express Jan 10, 2014

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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Oh, geez… there’s so much to get into here. Danicia, are we allowed to ask multiple questions in a single post, or do we have to settle on one?

I’d say you can do more than one, as long as they are easy to read. As example

Here’s my question #1

Here’s my question #2

Engineer Bugs on Mines [Updated]

in Bugs: Game, Forum, Website

Posted by: Tyler Chapman.1832

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Tyler Chapman.1832

PvP and Balance QA Embed

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Got these written up. Thanks a bunch!

in-game alias: Powerr
Skills and Balance/PvP Team Principal QA
Former active member of Team PZ

Dolyak express -- Lore of Tyria

in Lore

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

A new player has arrived!

in Guild Wars 2 Discussion

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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Hey Everyone!
I finally have a good pc and hopefully will be able to play GW2 now! (Once the client is done downloading ) But anyway! I was thinking of making a thief as my first character because i find it cool enough and was wondering if anyone had tips or if any new players were about so we could play together!

FrenchyIsDrunk

Welcome to our community! Hope you enjoy your time in Tyria.

If you have any other questions, the folks in Players Helping Players are super helpful, too!

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

VIP Membership

in Guild Wars 2 Discussion

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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Since this issue has already been addressed by Martin, I’m going to close this thread. Thanks everyone for sharing your thoughts and opinions about the topic.

As a reminder, here’s the statement about the data-mined image:

We just wanted to respond to the image that has been data-mined from the Edge of the Mists testing branch.

This is a testing branch. We conduct internal experiments for various territories on our testing branches. This particular experiment is not being tested for the West.

As always, keep in mind that we test a lot more than we ship, so data-mining is no guarantee of anything. If we have announcements to make about future content, we’ll make them through the usual official channels.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

changing passwords for gw2 are rather stupid

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We’re committed to helping players keep their game accounts safe. I understand what you’re saying, Ieboy, and sure, it’s a bit of a challenge to choose just the right password, but it’s worth it in enhanced account security, so we stand behind the password rules.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Where is my mini Mr. Sparkles, Anet? =(

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’m so glad that you guys got your rewards and hope you have a blast with them!

If anyone did not get a reward and you’re sure you qualified — event webpage here — please submit a ticket and then choose “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you. Remember the times for the promotion, please, so we can focus on those who definitely qualified. .

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Dolyak Express Jan 10, 2014

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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We are so excited to officially launch our Dolyak Express Community initiative! If you’re not familiar with the Dolyak Express, you can read the original post about it called Many Questions, So Dev. For the first batch of questions, the Community Team searched all four language forums for a variety of great questions. You can see the follow up with answers here!

In the future, we may pick questions again from our forums, but for most Dolyak Express Q&As, we’ll open them up to specific topics. We’re now opening up a thread for questions and here’s your topic: Lore of Tyria!

Please refer back to the Many Questions, So Dev post for guidelines on asking your questions.

Posting Guidelines.

in Profession Balance

Posted by: JonathanSharp.7094

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JonathanSharp.7094

Game Design Lead

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Weclome to the Profession Balance sub-forum! Here’s a few things to keep in mind when posting on this forum:

  • Make a good title. This will help us identify how you’re approaching something. Examples: “[PvP][Guardian] Omfgwtfbbq QQ. [PvE][Thief] Suggestions for stealth.[WvW]Why do I keep dying to supply Dolyaks? ”
  • Be constructive. Discuss, don’t argue.* If you think a change may cause issues, say why and give examples. Try not to argue with others – make your point and then accept that other people may have different points of view.
  • Give examples: I had 2000 toughness but still got hit by X target for roughly Y damage.
  • Be concise. Our time is limited and we can’t read walls of text because it will prevent us from having the time to read as many posts as possible. Bullet points or numbered lists are very easy for us to read!
  • Be specific. “I expect this change to accomplish A, but I think it will actually accomplish B”. The more specific you are, the better we are able to understand where you’re coming from, what type of content you play, and it helps us to understand the context for your feedback.
  • Be objective. Keep in mind that just because you may not like something, that doesn’t make it bad. Others may have differing opinions. They may play a different type of content, or they may play a different profession, so be objective and keep in mind – we have to balance the game for EVERYONE, not just you.
  • Be respectful. This goes for your fellow community members as well as for devs. Respect the ideas and opinions of others.
  • Be mindful of scope. It takes design, development and testing time in order to make a new feature or revise an old one. Keep scope/work/time/resources in mind when you make your suggestions.
  • Be mindful of context. Power creep is something we’re trying to avoid. Sometimes a profession may not receive as many increases as other classes. A lot of times, this is because that class is already performing very well in the current state of the game. So keep the overall context/state of the game in mind when giving feedback.

We want to hear for your feedback for balance in all areas of the game, and this sub-forum will help the balance team to gather your feedback so that we can collaborate more closely with the community when evaluating balance changes!

Thanks for posting your ideas!!

-Balance team

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

(edited by JonathanSharp.7094)

CDI- Character Progression-Horizontal

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Hi All,

I got back into the office this week and have been SUPER busy. So i sincerely apologies for not contributing over the past few days. I need to catch up from page 44 )-:

I intend to put a proposal together on behalf of us all this weekend. Feel free to carry on chatting and brainstorming in the interim. I am looking forward to getting back into thread and seeing it come to its conclusion.

Chris

Hi Chris,
think it’s indeed the right time for your proposal. It’s hard for new people to join this thread, because they won’t read everything and don’t know what has been discussed so far. Yep, there are some players making big efforts (thanks for that!) to summarize everything, but still…
A proposal could create a “new” start of a concentrated discussion, where everyone new could start to participate.
Perhaps even a new thread would help to integrate new players?

And thanks for the CDI and your “heroic” engagement for this one =)

Honestly I wish i had more time to engage. Especially this week. I will catch up tomorrow though. And then in the next CDI Process Evolution maybe we can all come up with some ideas to help us all with time and the ability for everyone to be able to drop in and out.

Chris