Guild Wars 2

leman.7682:

Yes, I am angry and I have every right to be! My anger flows through me and fuels me to vigorously write posts of feedback hoping someone reads it and prevents this from happening again.

Anger leads to hate. Which we all know leads to the dark side.

The threads were not deleted but closed, as indeed they were getting a bit heated. (And there are also a lot of redundant threads). I encourage everybody to discuss the outcome of the election in a calm and constructive way, we will close all threads that will get out of control.

The date and time for the livestream was announced when the release page for the Queen’s Jubilee went live. A link to this information was also included in the game launcher.

People were not required to go to Twitter or Facebook for information about the livestream. Anyone who didn’t want to look on social media for information about the livestream just had to look at the official website.

For this release we stuck to enemies that can actually be seen fighting humans throughout the game. Ironically enough, that logic makes Flame Legion the weakest association. Of course, we could have included Separatists or Charr Renegades, but Queen Jennah would probably avoid any sort current sensitive foreign relation issues.

Hi NigMa – It looks like you’ve got a much different crash than what was originally posted. This definitely looks hardware or driver related. Bad news bears either way.

Could you please post a DxDiag (preferably in a new thread for better viability to your specific issue) so we can check it out and see what’s up?

Hi Lillie! Glad to hear you’ve been able to play for a day without issue. Please keep us updated if you deem this issue permanently resolved or if you encounter more crashing BSOD’s again (fingers crossed for you).

Hi tanztante!

Looking over your Game Advisor report, there’s just a couple of things you may also want to try should the previous suggestions not resolve the issue for you:

1 – You’ve got a number of apps running. Msconfig certainly wouldn’t hurt to rule out any conflicting apps.

2 – Your system seems to be lacking mobo drivers. The reason I say this is we’re seeing a generic driver name here (this can be found under "System Devices):

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1605&SUBSYS_00000000&REV_00\3&18D45AA6&0&C5

Driver: n/a

I’d recommend looking up your mobo model # and downloading the latest Chipset, LAN, and Audio drivers to start.

3 – Playing with a Crossfire configuration, I’d also recommend downloading the latest CAP drivers as well if you haven’t already.

Hope this helps!

There is a benchmarking tool we use to see your average frame rate and performance in a real world 3D environment called Heaven. This is more for your own personal reference, but it should give you some idea as to what kind of performance you can expect in Guild Wars 2. If your numbers are abysmally low (say, in the single digits) then more than likely this is a hardware based issue and not an issue with the client itself.

To run Heaven,

1, Download “Heaven” from this site here: http://unigine.com/products/heaven/download/ (Free download)
2. Once on this page, click “Mirrored by TechPowerUP” under the “Windows Version” field. This will take you to TechPowerUp.com where you can click “Download Now” and select a download mirror.
3. Once downloaded, double click the file to run it.
4. Use the following settings:

API: DirectX 9
Tessellation: Disabled
Shaders: High
Anisotropy: 4x
Stereo 3D: Disabled
Multi monitor: Unchecked
Anti-aliasing: Off
Full Screen: Check marked
Resolution: System

Once running, click the “Benchmark” button in the top left corner. This will start the test. Once completed, the results will be shown on the screen and you can click “Save” to save your results.

Voila!

Aside from this, there’s a few different things you can check off as far as troubleshooting goes to increase performance:

- Make sure all of your drivers are up to date
- Disable any start-up apps via Msconfig to make sure none of them are conflicting with the client
- Make sure your hardware isn’t underclocked or have any sort of odd memory timings

etc.

To get the Liadri mini you just have to defeat the final boss of Queen’s Gauntlet. You don’t have to have five gambits active.

Hello God.

Are you getting any specific error messages at all? If so, what are they? The more information that you can provide the better we can assist you and hopefully get you into the game ASAP.

Hi there!

If you’re still encountering this problem – could you please update your thread and let us know? The more info that you’re able to provide the more quickly we can help you out with this little doozy.

Did you receive your items?

This is a bit of an older thread and may have done better as an individual thread of your own (not clear as to whether or not OP got this issue resolved) but the more information that your’e able to provide the better and more quickly we can assist you with this problem.

That being said, system specs are usually a good place to start.

Lord Kuru.3685:

Of course Anet usually only kills characters immediately after we meet them (former ships council guy for example) so this is unlikely to happen.

Could be worse, we could be like Joss Whedon.

Rapti Bloodspill.5302:

Seriously Martin? The title was perfect :X.

I thought the title was a bit harsh, and the new one better reflects some of the actual more RP posts in this thread.

I think we already have a few threads about this topic. Closed.

Oink.6701:

The election was rigged anyway. I couldn’t find a bucket to cast a vote for Captain Suwash. I hear he would’ve researched the Quaggan-nado fractal and had half-priced crab cakes for everyone.

I would have totally voted Suwash. Coooo.

People here at the studio where as passionate about this as you folks, so we had both Kiel and Gnashblade supporters. I for example play a charr, so I was obviously on #TeamGnashblade.

I like a good conspiracy theory as much as the next person – but there is no conspiracy here. Closed.

eitht.8510:

Hi, Lucavex.4518 i have followed your method but it does not work, i have attached the image

Hey Eitht,

Error 10 is typically caused when you click the Join or Invite button without putting a name in the character name field.

I suggest you try clicking on the party icon in the upper left of the screen. You should see a box that says character name with the buttons join and invite underneath.

In order to invite someone to your party their character name needs to be in the character name field. You can either type the characters name in or target them. Once their name is in the character name box, you can then click the invite button. Doing this will send them an invite which they can either approve or deny.

There are many means to verify ownership, so the serial code is not a do-or-die matter. It helps, but I believe the team will be able to assist even without that code.

The economies of each game are separate, and we do not support or condone the trading of items or gold across games.

Alim.9238:

I received Guild Wars 2 as a gift the past holiday. I played it on my pc, then got a new one. There was an account recovery issue which was bull, because I wanted to play GW2 on a new pc, after weeks of hastle, someone from arena.net called and we got it resolved. Fast forward to today, I got a $1500 computer, and I decided to download GW2 onto that, I tried to log in to the client with my new disk copy because of the last pc, and it gives me the SAME ERROR! I submitted a question and they say, “change your password” There is not a problem with the site, ITS THE CLIENT. I submitted another question today (8/2/13), making some of the words in caps so i can get a new result. Shed some light on this issue, please.

Honestly, there is no problem with the client. Millions of people download, register, and play the game without problem. Please update your existing ticket and the team will assist you with this individual issue. Please close out the new ticket — this is a continuing issue and it seems more reasonable to discuss in the existing ticket.

TylerOdd.3485:

Yesterday I sent up a ticket to have my account password reset due to being hacked months ago. That was resolved around an hour ago which is awesome. But, when I logged on my characters were on Elona Reach, an EU server. I’m supposed to be on Blackgate, a US server. Support has been awesome, but I really don’t want to have to wait another day for my account to be completely fixed. I sent up another ticket immediately and haven’t gotten a reply. If there’s any way the process can be sped up I would greatly appreciate it. My ticket is 130804-002134. Thank you.

Please update your first ticket and submit your request. Please close any other tickets that you have submitted. As long as the team is actively working on something, or if there is another question related to a particularly issue, you should update the first ticket.

Yes, she should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Your brother does not need to purchase a boxed product because he can install on his computer from our website. He does need to purchase a unique, unused serial code. As we cannot support shared accounts — and you are wise to avoid that! — we also cannot support games purchase through unauthorized third parties, so purchase from buy.guildwars2.com or from other vendors shown here: https://www.guildwars2.com/en/retailers/#UnitedStates-physical

AlCapone.3687:

First post here on the forums, normally work my way around stuff but im really stumped with this one and the ticket system didnt help at all, i just got 2 automated emails – basiclly my account got hacked before and i managed to have it restored and rolled back to the last time i played, when i first got gw 2 i chose an american world (cant remember which one specific) as it was a while back and i never took notice since , but since ive had my account restored im now in a french world, Jade Sea [FR], and its really getting under my skin as i cant communicate with anyone at all because im english!! im about to go uni and have been saving like hell, last thing i want to do is be shelling out for gems to buy myself back into a world which i never left myself in the first place – ticketing system has got me nowhere , any suggestions on what i could do?! cheers peeps

I will review tickets if they are three days old, or older in the Tickets for Review thread above.

However, before posting there, I suggest that if all you have received is automated responses, you should check Junk and Spam, and then try updating the ticket. (Close out any duplicates and focus on the first one you filed.)

Zippy.8102:

Hello!
Is it okay if I put my guild tag " SS " because I know it;s something related to [[[really bad WWII reference]].
Thanks

No, that generally is not acceptable, for obvious reasons. I can’t personally think of any reasons to use those letters — I’d strongly recommend that you choose other letters or another tag. The point here is that if the tag is found to be used to mask a reference to something offensive — and 99% of the time, the use of those letters is intended in an offensive way — the guild will be disbanded and then, as suggested above, you’ll lose all guild achievements.

Anyone who has been around this forum for any amount of time knows that we have detailed game records, and we’re not going to accept bogus claims like, “I only said something one time!”

I found a single chat string with three uses of the F-word. I can get more strings, but come on, let’s look at this clearly (and truthfully): You swore, extensively.

The Rules of Conduct makes our expectations clear, the User Agreement also outlines them, and both are accepted by players. The fact we have a filter that players may or may not elect to use does not furnish any player with “A license to swear.” Please feel free to search for more information about this, but those blocked for offensive language generally do serve the full three-day suspension. As will you.

The Support Team will review and assist you as soon as possible. If you have not heard by tomorrow morning, feel free to post in the intended thread for Ticket Reviews, which is amongst the sticky posts at the top of this forum.

Once the Sanctum departs, Black Lion Weapons Specialists will begin to offer both the Desert Rose and the Zephyr Rucksack

ZudetGambeous.9573:

AnthonyOrdon.3926:

Actually it’s two minutes. And the map capacity of Crown Pavilion is limited to 75 before it starts to create overflows.

75 people, 6 people at a time, 2 minute matches = 75/6 *2 = 25 minutes

Obviously some people will finish their matches faster, but even if they finish in 1 minute that is still a 12 minute wait, and I doubt everyone will finish that fast.

some will finish it faster, and some will lose before those 2 minutes are up… and if they manage to hold out for two minutes, then they lose… which isn’t something they’re going to repeat often.
Also while you wait there is a bunch of content below you. Not everyone is going there for the 1v1 gauntlet.

You can see how many people are waiting on the NPC who you’ll need to talk to in order to get into the arena. Most fights will not actually take two minutes. The arena will admit the next person whenever someone wins or loses as well. Also there’s a lot of other stuff going on in the map. You guys should check it out before you jump to too many conclusions.

ZudetGambeous.9573:

According to the devs you will need to wait 25 minutes in order to get a chance at a 2 minute fight.

Good luck.

Could you please list your source? Being a person who has been highly involved in that content, I’ve never experienced, seen, or heard of a 25 minute wait time from any of our testing.

Actually it’s two minutes. And the map capacity of Crown Pavilion is limited to 75 before it starts to create overflows.

We will be conducting maintenance on the game on Tuesday, August 6th, starting at 12:01 AM PDT (07:01 UTC / 09:01 CEST). This maintenance period will last up to 6 hours.

The following systems will be down and will not be available for the duration of the maintenance:

• Guild Wars 2 : players will be logged out of the game starting at 12:01 AM PDT (07:01 UTC / 09:01 CEST) and during the maintenance, players will not be able to login to play.
• The Gem Store, Currency Exchange, and Trading Post
• Buy.GuildWars2.com
• Register.GuildWars2.com
• The Guild Wars 2 Forums will be closed to logins

We appreciate your patience and understanding and hope that you find something fun to do while we conduct this maintenance. : -)

Support will assist you. Simply submit a ticket and they’ll help.

FarengarKB.7015:

Ok thank you. I submitted 2 tickets because I think I sent one in an incorrect category.

You can upgrade you ticket to point out your error, but as mentioned above, submitting a duplicate ticket truly does slow the response process. I would assume by this point the second ticket has been closed and any new info has been merged into the first. If you have not yet received a response, I am sure you will get one very soon.

Hey Kirkman, I got that one too. Aren’t we special? ~rolls eyes~

I added it to my collection of phishing samples in the “A Note About Phishing” thread above.

Here’s one I received today. ~sigh~ It’s a variation of a couple of those you’ll see above. And I can assure you, I have and would never try to (or want to!) sell my Guild Wars 2 account.

KNOWN PHISHING EMAIL:

Greetings!

Please read this e-mail carefully, as it is related to your account state of Guild Wars 2 account.

First and foremost, I’d like to let you know that we take matters of account very seriously. It has come to our attention that you are trying to sell your personal Guild Wars 2 account. As you may not be aware of, this conflicts with the EULA and Terms of Agreement. If this proves to be true, your account can and will be disabled.

Click on the link below to verify your Guild Wars 2 account e-mail address:
[[[link redacted, but yes, it looks legitimate, but it leads somewhere very, very bad]]]

If you ignore this mail, your account will be permanently closed. Once we verify your account, we will promptly reply to your E – mail to inform you that we have abandoned the investigation.

Please keep in mind that Guild Wars 2 is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld. For your convenience, you can obtain more information about our rules at the address listed below.
[[[link redacted]]]

We’ll see you in-game!

The Guild Wars 2 Team

— END SAMPLE —

I have pointed to this thread in response to emails, tickets, and other contacts from concerned individuals who are not Guild Wars 2 players who believe we are sending these mails. I point out in my responses, we are very sorry that people are getting these bogus mails, but as you can see, when the doofuses who try these phishing attempts are targeting even employees of the company who makes the game, it’s a pretty widespread situation.

Just delete.
Do not respond.
Do not follow any links.
Do not provide any information of any kind.

Hi Lillie – Thanks for the reports! Unfortunately it looks like the Game Advisor report isn’t picking up your system info for some reason. Would you mind posting a DxDiag to the thread as well (sorry I know this would be your third report on the thread).

If I miss your reply back please feel free to poke me and send me a PM and I will be sure to take a look

Thanks for the feedback!

Always nice to hear! We do our best to ensure we get issues resolved for players as quickly and efficiently as possible

Hm, that’s definitely an odd error code. Would the two of you mind creating a support ticket so that we can get to the bottom of this? The thread below should detail how to do so:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hi ShniZzle – If you’d like for us to look into this for you, you can either send me the Net Diag file in a PM or you can create a support ticket so that we can assist you one on one

We (Anet) didn’t actually have anything to do w/ the brackets.

Congrats to RNG and AL for facing off today in the quarterfinals, and good luck to AL and all of tomorrow’s combatants!

The actual stream starts at 12:30 PST!

Oh man, I’d be frustrated, too! If the ticket won’t go through, will you please send an email to Support@GuildWars2.com? Then a ticket will be made for you and you can look for a response via email (Be sure to check Spam and Junk, sometimes it gets blocked).

Best of luck — I’m sure the team can help you out!