Guild Wars 2

Treeline.3865:

https://forum-en.gw2archive.eu/forum/support/tech/Mouse-losing-focus-right-click-to-turn-not-working-Merged/first ?

This is somewhat different of an issue what was reported on this thread, the devs are currently aware of, and looking into the mouse issue posted but in regards to this thread it appears to be a Mac specific issue.

Hey guys,

For anyone experiencing this can you please submit a support ticket so we can get as much detailed information as possible? I can submit this to our hardware lab to see if it can be reproduced, but intermittent issues are hard to pinpoint, the more data we have available in terms of system specs and steps to try and reproduce, the better. Additionally with tickets in the system we can keep better track of the reports if we need to escalate anything.

RileyMo.1479:

For some reason while playing today my dad got disconnected from his account, and now it won’t let him in at all. It says the account has been closed permanently, but he has never had any issues in the past or anything indicating why this would be. I’m sure this is just an error and any help would be appreciated as he has no idea what has happened. The ticket number is 130731-002214.

The team needs to verify the ownership of the account, an understandable and necessary process to ensure we’re using proper security processes. A response was sent early this morning, so please have your dad respond with account information and the team will assist him.

These particular changes are indeed on the client-side. They won’t impact lag, unfortunately. We are still both investigating additional ways to combat skill lag, not that there are any particularly good looking options at the moment, and continuing to make improvements to overall game performance as we can.

The first ticket — 130801-000081 — was closed by you.

SandraSolace.7682:

The option would be the support system, via email.
We could have 100+ of these a day if that didn’t exist and most don’t even post here.

I also don’t know anyone in real life who plays but I do trust support and unless needed I wouldn’t post about it on the forum.

So no, you don’t actually need access.

That sums it up. For every legitimate error that is exposed through a forum post, we’d face a hundred appeals for legitimate suspensions or bans. Heck, we face that already, with people with potty mouths saying “I don’t know what I did” every single day.

I argued for allowing banned players to post on the forums, I admit I did. But others argued against it, and at the end of the day I can see that not having such posts. I don’t imagine there is anyone who (1) doesn’t know another person who can post on their behalf and (2) truly needs a forum post to right an error. I’m ok with the way things are going now, and I’m all about advocacy for players, so I think we’ll leave it thus.

Thanks for understanding.

Master of Timespace.2548:

Simple question. Why is there an aoe cap? And no, please do not come up with that “technical limitation” lie. There has been thousands games before this with massive pvp and no aoe cap, why would your engine be somehow so infernior to that of these older games?

What you seem to be missing is that technical limitations are not about the fact that a solution somewhere may have existed for some other thing. Our game is using an engine that has these technical limitations. We could, for instance, display everything as text, which would solve the problem quite nicely, however we’ve found that our graphics offer something a text-based MMO couldn’t quite deliver. The point is, it is very much a limitation of our engine. The load on the server CPU would be quite simply unsustainable if we were to increase the AoE cap as the more players hit by skills the more calculations it has to do and it actually starts increasing exponentially, rather than sequentially. We continue to seek out ways to squeeze more performance out of our game and our servers, but it is highly unlikely we would ever make a change to the AoE limits on player skills.

Ok, first, your ticket 130801-000184 is not closed and never has been closed. It is awaiting a response. Give the team a chance to answer, please.

Secondly, as the team will tell you, you stepped FAR across the line with your references to sexual assault at 23:32 GMT on 7/31/2013. You suspension will not be lifted and you are skating very close to an account closure with the number of infractions you’ve run up for comments of an offensive nature, including sexual violence and racism:
7/31
6/08
5/21
2/22

Please don’t try to excuse the behavior by saying that the gap between offenses makes it all better, or that some, any, or all were a “joke.” The language is inexcusable.

Do not make another thread. This matter is closed.

UltraHiDef.4809:

Gaile, I really want to believe you, but their actions say otherwise. I don’t check my email for support I checked the ticket and it’s been closed without a response. And I don’t think you thought much about that junk mail thing you said, if I got the survey mail and the mail that confirms that I’ve submitted a mail, how would I not notice their response? I also made another ticket and I still didnt get a response. 130801-000184

Why oh WHY did you make another ticket, darn it!? No matter whether a ticket says it is closed or not, you can reopen it simply by responding. I will look into this, so give me a chance to see what’s going on.

KNOWN PHISHING EMAIL:

Good grief!

I just received the following:

— SAMPLE —

From: ArenaNet <noreply@guildwars2.com> <— looks legit, right? Not even close. Check the real sender in properties and you’ll find the IP is in The Netherlands, and is undoubtedly a proxy used by account thieves to hide their real location.

Guild Wars Account Will Be Shut Down Inform (<— because we use terrible English like that, right? ~rolls eyes~

“We are sorry to inform you that your login account will be shut down or partially limited within 72 hours due to currency transactions or abnormal login. If you want to remove restrictions, please click the following link to validate::

[ the link that was included in this bogus email wouldn’t be bad if the link actually lead to our site! ]

Guild Wars 2 Team"

— END SAMPLE —

The very long URL looks ok at the start — account.guildwars2.com — BUT it then has a bunch of numbers separated by dots and it ends in .tk. We do not have a .tk site!

Always, always look very skeptically at links in any email that you receive that is related to something of value: your bank account, your game account, medical records, etc. Look at where you’re really going, not where it appears you’re going if you were to click the link. But really, the best practice you can use is to copy and paste the displayed URL in your browser, rather than clicking the link. Consider the few seconds it takes to do that an investment against account theft.

Shimdroid.2765:

Because with this system they can add ranks without touching the existing ones, in the other way you propose they should modify the entire ranking system each time they add a rank.

This is indeed why the system is built as it is. It is also intended to last for a very, very long time. Beyond that, we are going to be continuing to increase the rate at which you gain those ranks.

It doesn’t count. It’s only based on players on the map.

Contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post

Guldlock.8926:

Hello! I have tried to change my character name to another name, but the name that i want is unavablie because someone else is using this name. I have tried to contact this person and ask if he/she would be fine with changing the name, but he/she has not been online since I decided to change my name and that was about 5 months ago. I have checked every day if he/she was online. Im suspecting that he/she don’t play the game any more. Is it possible to get the name and if possible, what should I do?

Goreville.8021:

Hello My name is Joel. I have a question about changing my players name. I am aware that you need a name change contract but the name I like “Goreville” appears to me taken. I have tried to contact the person who has this name and I was wondering if the account is dormant is there any chance i could acquire the name. Thank you for your time.

I like the ideas that other players have presented you in this thread. I suggest you choose an alternative name, a variant, for we cannot give away someone’s name, even if the account is somehow dormant. Nor can we assure that a name swap will work because even if two parties are willing, the name reservation system, and the fact that names go back into “the pool,” makes such arrangements a player-to-player agreement, and we will not be able to intercede or assist in any way.

I worry that your father’s account may have been compromised (or hacked). If two people are accessing it — a legitimate player and a hacker — and if the hacker misbehaves, we do lock down the account. Just have him hold tight for a Support response; they usually get back to teh player within a matter of hours.

If you find you still need help after three days — highly unlikely considering the fast turnaround on tickets — do feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

What you have written is not only untrue, it’s offensive. Our Support Team helps people every day — restoring stolen accounts, returning the account to it’s pre-compromise state, taking action against inappropriate action, removing scammers from the game and much, much more.

Your ticket would only be closed without response if you had submitted duplicates, or if you had received a response that told you the final decision on the matter via that or another ticket. The job of Customer Support is the help players, and the team does that every day of the year.

If you think you did not get a response, check Spam. Check Junk. We have learned that some ISP’s block our messages. There’s not much we can do, but if you suspect that has happened to you, send us a different email address, with a different provider and we’ll continue to try to discuss your issue with you! And I truly sympathize with this, because if you truly did not receive a response, why in heck did you receive the survey? That’s just wrong!

Again, we want to help, when we can!

danielrjones.8759:

no idea why you got banned, But as far as saying they will say “we can’t help you” I feel this is completly untrue. I have had my account hijacked in GW1, They got it back for me and rolled it back to the day before it was hacked.

Thank you daniel. It’s good for players to see these comments, because they show that people are getting help, and are getting responses, and we’ll do our level best for every one of our players!

I really don’t have time to review each issue like this on an instantaneous basis, where “I was blocked 20 minutes ago. Please tell me why.” For information, you must contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you and explain what took place.

But perhaps I have help by telling you that blocks are seldom instant. Our team members get reports 24/7/365. An agent then needs time to review the issue and make a decision about how to react. Therefore, the account can be blocks hours after an incident of offensive chat or inappropriate in-game behavior.

For tips on what information to provide in a ticket, please read this post.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Elbegast.6970:

Quarktastic.1027:

Martin Kerstein.3071:

You did not read my post properly. It is not an option. It is not possible without touching core systems. Which will have other consequences. An MMO is a very complex thing.

So what your telling us is: Removing a key feature from the personal bank doesn’t touch any core systems, but adding a completely new feature while leaving the bank as is would require you to alter core systems.

I may not be a programmer, but something about that statement just seems backwards to me.

He’s not a programmer either. He has no idea how the digital cogs work. In the future, he should refrain from posting comments, in regards to topics outside of his own area of expertise.

I will ignore the tone of your post so I can give an answer that is relevant for other people: The information I passed along was coming directly from the programmer who implements the system. I think he is qualified to address this.

I am not going to go into details, but the facts are different than what is presented here. I think most of you have figured that out. Thank you for that.

paynesgray — this will most likely be resolved very soon indeed. If not, please provide your ticket number so we can take a look tomorrow morning.

ShadyNZL.9018:

Isn’t it a bit personal to ask for his ‘show’ size?

Oh Shady, Shady, Shady. You knew meant “shoe” but I went ahead and changed it on my post just to make it clear for others.

:D

Viper.2436:

allright he just got an answer on his closed ticket 2 minutes again
he finally got a link to reset his password

thx

Yep, as I said.

I have asked you, repeatedly, to stop making posts about this. I have asked you to not make duplicate tickets.

Have your friend go into the system and close out all duplicate tickets and await input from the team on this matter. The team IS looking into this, but you need to please stop posting. Period.

bluestocking.6148:

Well there’s your problem. I mean seriously, it’s right there in the email. Your friend bought a code from some third-party that’s probably not legit or was used for more than one account.

Did he buy the second account from the same retailer, or did he download it direct from the site here?

bluestocking is correct. It’s not fair to blame ArenaNet or NCSOFT for the shoddy practices of an unauthorized seller.

Viper — Please stop posting about this. The issue is NOT ours to resolve, and I think the team has been extraordinarily kind to allow the player to re-enable his account rather than saying “Nope, start over.”

Considering the circumstances you are wrong to be upset; rather, I feel, you should recognize that we got not a single penny of that shady seller’s money, and cannot be held responsible for his/her actions!

If your friend needs help with his password, have him update his existing ticket. Tell him to not create new tickets. Doing that provably slows the process and wastes his time and ours. We want to help, but can only do so in a reasonable flow of time, without incessant new tickets and forum posts on the same subject.

And quite honestly, if he again purchase from an unauthorized reseller — and I don’t care how big that company is — the issue may be that again he’s gotten a fraudulent serial code. Only a discussion with the agent can resolve this, so please have him continue that talk.

What you’ve described is not disallowed activity. The number of false positives is very low, but if you were somehow mis-flagged, you need simply contact Support and they will resolve the issue.

MeGaZlo.9516:

Hi.
I bought a bank slot in the gem shop. It turned out I had a maximum slots. What should I do with it now?

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. I feel sure that we help with all of these, because it’s not clear that you have maxed out the slots when you purchase, so we want to get you back the gems, once the purchase and details are verified.

Zaoda.1653:

Edit: Problem solved, I put in a query to customer support and it all got resolved :P

Saw this earlier, and I forgot to thank you for updating. The team is usually pretty quick about helping with that. Thanks.

Actually, please fill out what you can and put “None,” “N/A,” or “Unknown” in the other spaces. I don’t think it’ll process well with blanks, so please just slip in “No” or “none” or another indication that you cannot provide that point of info. (But if you already submitted, no worries! What’s your 12-digit number, do you have that handy?)

You do not need to provide ALL info, but as much as you can would be very helpful. Please don’t worry about the breakfast in 1996. We do want to know your shoe size in your junior year in high school, though.

I wouldn’t call that a “stealth buff”, it’s just a mistake.

I’ve set the dredge raidmaster to veteran level since it’s intended to be a soloable event, no ETA on when it will go live, but it’s set for a future update.

As has been pointed out multiple times: The forums are based on language, not region.

Yes, in Fractals you can change a number to increase the difficulty of the Fractals. Gambits are completely different, however, in that you activate a specific condition. For example, completing the challenge without being able to dodge.

SoLeciTO.3490:

Mark Katzbach.9084:

The forums are not restricted by continent. By posting on the other language forums, you are not posting to EU servers. Players on any forum can play in either region. As has been displayed above, there are plenty of Spanish speakers all over the Americas and they are all free to post on any of the forums (English, Spanish, French or German) provided they are capable of communicating in that language.

The ES forum is not, in any way, limited to Europeans.

How the people can talk of a WvW match in EU forum if the servers talks in this forum?

There is nothing preventing you from creating a matchup thread in the ES forums regarding the matchup you are currently engaged in on NA servers. The forums are not restricted by region. Plenty of players on EU servers post on the EN forums. There nothing preventing players on NA servers who speak Spanish from posting on the ES forums.

The forums are not restricted by continent. By posting on the other language forums, you are not posting to EU servers. Players on any forum can play in either region. As has been displayed above, there are plenty of Spanish speakers all over the Americas and they are all free to post on any of the forums (English, Spanish, French or German) provided they are capable of communicating in that language.

The ES forum is not, in any way, limited to Europeans.

The Spanish forums are not restricted by continent. Any Spanish speaker is free to post on those forums, just as any English speaker is free to post on these forums.

We will not be opening a subforum for pve discussion at this time. Currently all game discussion subforums except for WvW and PvP are PvE oriented and the profession subforums are open to discussions of both. Opening a PvE specific subforum will siphon off people from other, more specific subforums and that’s just not something we’re willing to do right now.

You did not read my post properly. It is not an option. It is not possible without touching core systems. Which will have other consequences. An MMO is a very complex thing.

It is not as simple as having both, it is something that is within the code and the interaction of multiple different elements of the game. So it might look like an easy thing on the outside – under the hood there is a lot of programming magic going on.

So if you need to have a bankspace to protect yourself from – well – yourself, you have to use the “individual guild” route.

Hey Kyllaa,

Thanks for bringing this up, I’ll get this updated right away!

Hey Tryst,

I was curious if you had any update on this issue. Our Hardware lab was not able to reproduce the issue on our end at all. On another thread it looks like the cause may be related to the mouse software and the profiles setup, if you run the mouse with just the plug and play drivers does your issue persists?

Hey there Castaliea, we’ve got a fix for this issue in the works. Thanks for the report
-Karl

Ashanor.5319:

Evan Lesh.3295:

Character locking doesn’t happen until the game start countdown. You still have the ready time to switch. This decision was made specifically in consideration for solo queue. We can always move when character locking begins, but when the feature launches, it will happen at the countdown. This feature is intended mostly to stop exploits where people would switch characters for different skill setups or to reset cooldowns.

Personally, I think it should lock the second you get in there OR you shouldn’t be able to see what you are playing against until the game starts.

I agree there is still the problem of counter picking after joining a match. I’m sure we’ll find a middle ground with these issues.

Character locking doesn’t happen until the game start countdown. You still have the ready time to switch. This decision was made specifically in consideration for solo queue. We can always move when character locking begins, but when the feature launches, it will happen at the countdown. This feature is intended mostly to stop exploits where people would switch characters for different skill setups or to reset cooldowns.

DiogoSilva.7089:

JonPeters.5630:

You are correct. This was a technical drawback from the initial implementation of the system that we did not have the bandwidth undo. In order to do I now would require a significant rework of many other things. Not something I would rule out but something we would weigh considerably which means don’t expect it soon.

What if the two-handed weapons used the off-hand slot to acchieve the same goal? Do the current systems support equipping a second sigil on the “empty” off-hand slot and have it count towards the main weapon?

The upgrade is tied to the item so that is not possible.

Redscope.6215:

In an effort to stay on topic, the only reason I can see why they haven’t made two upgrade slots for two-handed weapons is because all gear has only one upgrade slot period.

It will be interesting to see what they do with ascended weaponry and armor. Maybe they will finally alleviate this situation. Or at least give an equal stat bonus from two-handed weapons when compared to using two weapons.

You are correct. This was a technical drawback from the initial implementation of the system that we did not have the bandwidth undo. In order to do I now would require a significant rework of many other things. Not something I would rule out but something we would weigh considerably which means don’t expect it soon.

More along the lines of Braham/Rox and it’s available for the entire release.

More clarification:

• It’s an artificer recipe
• You can trade the output of the recipe between characters on your account
• The recipe makes a one-time use item, it does not unlock a new skill
• This is not going to replace a mesmer in your party

Hey guys,

as this thread does not invite a constructive discussion and also elicits many posts that can be taken as advertisement for other games, we decided to close it.

Please note that these forums are intended for talking exclusively about GW2, while mentioning or comparing it to other titles may at times be appropriate, having a dedicated thread for comparing it to other games and stating which other games are in your opinion better is considered inappropriate.

Thanks for your understanding.

It’s a full story instance.

Ensign.2189:

Conncept.7638:

And voila! Suddenly, people actually have to price things intelligently as in real world sales.

Because power traders make all kinds of money from putting items up for sale at prices where they don’t sell.

Power trading is a cash flow business. The faster your items sell the sooner you can re-invest and repeat the cycle. Power traders also become intimately familiar with the ebb and flow of prices in the markets they work in. If your item is sitting there for days on end you’re already kitten ed off from eating the 5% fee of having to re-list it on top of your money being locked up for those days.

Everything you just described would have very, very little impact on power traders (beyond volume restrictions, which would just make the bulk commodity markets a pain to work with) but would be even more punishing to the casual player that can’t keep up. You may have spun it impressively well, but there’s nothing here.

Except for the part about my feelings (I just got back from crying in a corner), everything Ensign says is correct.

The gold bonus does not apply to fractals no, we will however continue to update both content and rewards in Fractals as the year progresses. For example: champion loot bags do indeed apply to Fractals of the Mists.